Strategy Jobs

Vacancy Reference Number:

QC/PROG/UK-R1

Position Title:

Quality Coordinator

Reports to:

Programmes Manager

Department:

Programmes

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary Range:

£27,000 - £32,000.00 per annum (commensurate with experience)

Terms of Employment:

6-Months’ Fixed-Term Contract (with a 3-Month Probationary Period)

Application Process & Closing Date:

Send an up-to-date CV and supporting Covering Letter by Email by no later than 4th May 2025

Approx. Interview & Role Commencement Date(s):

· Interviews: As and when strong candidates identified

· Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold either a ‘In-Person’ or Online Interview (via MS Teams, Zoom or Skype) with Muslim Hands; therefore, please familiarise yourself with MS Teams, Zoom or Skype prior to submitting your Application.

Other Information:

Muslim Hands’ Open Kitchen is a community initiative dedicated to providing nutritious, hot meals to individuals in need, while fostering a welcoming and compassionate environment. With three operational Open Kitchens, our mission is to not only alleviate food insecurity but also to serve with dignity, respect, and care. We are looking for a dynamic Quality Coordinator to join our team and help standardise operations, ensuring consistent high-quality service. Additionally, this role will involve creating a blueprint to facilitate the expansion of Muslim Hands’ Open Kitchens across the UK.

Role Overview:

The Quality Coordinator will play a key role in ensuring the smooth and consistent delivery of services across our three Open Kitchens. This includes developing and implementing standard operating procedures (SOPs) related to staff training, volunteer engagement, service delivery, and interactions with service users. In addition, the Quality Coordinator will be responsible for designing a scalable operational blueprint that will enable Muslim Hands to expand its network of Open Kitchens across the UK, replicating best practices and maintaining high standards at new locations.

Main Responsibilities:

1. Development and Implementation of SOPs

Develop and document Standard Operating Procedures (SOPs) for key operational areas, including:

Staff training and induction programmes.

Standardising service delivery (e.g., food preparation, hygiene, and presentation).

Volunteer engagement, management, and retention strategies.

Interactions with service users, ensuring dignity, respect, and cultural sensitivity.

Ensure consistency in operations and service quality across the existing three Open Kitchens.

Regularly review and update SOPs to incorporate feedback from staff, volunteers, and service users.

2. Staff Training & Development

Design and deliver a structured staff training programme covering food safety, hygiene, customer service, safe guarding and kitchen operations.

Ensure that staff are equipped with the necessary skills and knowledge to deliver a high-quality service.

Work with the Programmes Manager and other stakeholders to identify and address training needs or gaps in staff performance.

Conduct performance evaluations and ensure continuous development opportunities for staff members.

3. Standardising Service Delivery

Develop and implement service standards that ensure a consistent and positive experience for all service users, regardless of which Open Kitchen they visit.

Establish guidelines for meal preparation, serving protocols, and dining area management.

Introduce service quality audits to assess and ensure the effectiveness of standardised procedures.

Track service delivery performance and guest satisfaction, and make recommendations for improvement where necessary.

4. Volunteer Engagement and Management

Create and implement a volunteer engagement strategy to attract, train, and retain volunteers across all Open Kitchens.

Develop clear role descriptions, training materials, and expectations for volunteers.

Ensure that all volunteers are trained in food safety and service protocols, and understand the mission of Muslim Hands’ Open Kitchen.

Maintain a positive, welcoming environment for volunteers, and develop strategies to foster long-term volunteer relationships.

5. Service User Interactions

Develop guidelines to ensure that all service users are treated with dignity, respect, and compassion in line with the values of Muslim Hands.

Train staff and volunteers on communication, conflict resolution, and cultural sensitivity.

Gather and analyse feedback from service users to continually improve the guest experience.

Establish and maintain protocols for managing difficult situations with service users effectively and with empathy.

6. Quality Assurance and Continuous Improvement

Regularly assess the performance of the Open Kitchens through audits, inspections, and service user feedback.

Identify opportunities for improvement in service delivery, staff training, and volunteer engagement.

Recommend and implement changes to SOPs based on assessments and findings.

Work with the Programme Manager and Open Kitchen Coordinator to track key performance indicators (KPIs) related to service quality and user satisfaction.

7. Blueprint for Expansion

Design a blueprint for setting up new Muslim Hands’ Open Kitchens across the UK, ensuring that they follow the same standards of service and operations.

Document key learnings from the existing Open Kitchens to create a replicable model that can be applied to future locations.

Collaborate with the Programme Manager identify potential new locations and establish expansion plans.

Ensure that the blueprint includes staffing, volunteer management, operational procedures, and compliance with local regulations.

8. Reporting & Communication

Provide regular reports to the Programmes Manager on the status of quality initiatives, SOP implementation, and service delivery.

Document and report on volunteer engagement, service quality audits, and training outcomes.

Ensure transparent communication with staff and volunteers about updates to SOPs, quality standards, and service delivery.

Qualifications and Skills

Education: Bachelor’s degree in Quality Management, Public Health, Non-profit Management, Hospitality, or a related field preferred.

Experience: 3-5 years of experience in quality assurance, operations coordination, or programme management, ideally within a non-profit or food service setting.

Strong understanding of food safety regulations and service quality standards.

Experience in developing and implementing SOPs, training programmes, and quality audits.

Excellent communication and interpersonal skills, with the ability to train, motivate, and engage staff and volunteers.

Strong problem-solving skills with a continuous improvement mindset.

Ability to manage multiple priorities and projects across different locations.

Proficiency in using Microsoft Office Suite and quality management systems.

Work Context

· The post is based in Nottingham and will involve regular travel to three Open Kitchens and potential new locations, so a valid driver’s licence and reliable transport are desired.

Some evening and weekend work may be required to support kitchen operations and events.

Deadline for applications is 4th May 2025 however we reserve the right to end the application procedure early should the right candidate be found.

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Join the friendly Carers’ Hub team and make a vital difference to the lives of unpaid carers in Lambeth.

We are looking for a Hospital Carers' Lead to join our service supporting unpaid carers while the person they look after is in hospital and during the discharge process. We know that this can be a worrying and stressful time and that too often carers do not know where to turn to for information and support. Help us make sure that carers get the help and support they need, at this critical time. 

You will play a pivotal role in developing and delivering our offer for carers which seeks to increase the identification of carers within local hospitals, improve carer support during their cared for hospital stay and following their discharge from hospital. 

The Hospital Carers Lead will be responsible for: 

• Offering tailored short-term 1 to 1 support to unpaid carers, working together to develop and implement plans to help improve carers’ experiences during the hospital stay, prepare for discharge and to address carers’ own needs. 

• Supporting unpaid carers while the person they care for is in hospital via signposting to relevant support and information about their rights. 

• Working collaboratively with partners within the hospital, to raise awareness of carers and increase identification.

If you are a passionate individual looking for a fast paced, rewarding role that will make a real difference to carers, we would love to hear from you.

About us
Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough. Our work stems from the fact that carers often go about their roles despite the toll it might take on their own wellbeing, often having to make sacrifices that hamper their own ability to lead a normal life. Whether financial, educational or otherwise, we seek to limit the challenges that carers face. We achieve this through four core workstreams: 

1. raising awareness of carers, 

2. Influencing local policy through community engagement activities, 

3. Improving carer wellbeing and

4. Connecting carers to each other and to support and training opportunities through our services. 

We welcome requests for informal chats to find out more about us as an organisation and the role. For more details, including how to get in touch, please see the Job Description.

Closing date: Friday 2nd May at 9 am. 

Interviews: Friday 9th May 

Are you highly organised and passionate about supporting meaningful causes? Do you want to play a crucial role in a team that helps people with sight loss live the life they choose? We are looking for a Fulfilment Supervisor to join our team and ensure the smooth processing and administration of Fundraising campaign responses, directly contributing to the success of our 5-year Fundraising strategy.

In this role, you'll have the opportunity supervise a dynamic Fulfilment Team, guiding them through daily tasks while fostering a collaborative and productive environment.

Collaboration will be at the heart of your work. You'll build strong relationships with key stakeholders, including the Donation Processing Supervisor and Manager, to guarantee the seamless reconciliation of income and resolution of any queries. You’ll also keep a close eye on KPIs and SLAs, ensuring that all targets are met and addressing any challenges as they arise.

If you're a proactive and detail-oriented professional who is eager to support a purpose-driven team and make a lasting impact on people’s lives, we want to hear from you.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

For the complete list of essential and desirable criteria please view the job description attached to this advert. 

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

Letchworth Foodbank is seeking an exceptional part-time Charity Manager to lead our organisation.   Our mission is the prevention or relief of poverty in our area by serving the needy in Letchworth, Hitchin and Baldock.  Receiving donations and grants of over £200,000 per annum, the Foodbank distributes over 40 tonnes of food and £50,000 of food vouchers every year to those that need it most.

As an organisation relying entirely on grants and donations, we face challenging hurdles to maintain and grow our income base in order to meet the increasingly complex needs of our clients.  Our strategy is not to stand still but to increase our reach and impact and we require a Charity Manager that shares our ambitions and has the capability to drive our strategy forwards.

We are a volunteer-based organisation with over 75 active volunteers supporting the breadth of operations from warehousing to client facing distribution centres.  We also work closely with local social care institutions and authorities on both funding for the Foodbank and ensuring our support for the needy helps them get back on their feet on a sustainable basis.  The Charity Manager will lead our volunteer team as well as engaging with the institutions and authorities that we work with to achieve our mission and implement our strategy.

The Charity Manager will be a leader driven by our mission, with empathy for our clients and the volunteers they will lead and possessing the skills to deliver our strategy with the support of the organisations and institutions we work with.

Further details of the position are provided in the attached job description.

Senior Communications Strategist

FrameWorks UK, London

To create lasting change on important social issues such as justice, homes and health inequalities, we need to communicate about them in ways that change hearts and minds, and build a broad movement of support. 

At FrameWorks UK, we know that when we change the story, we can change the world.

Our framing research shows how people think about different social issues. We use this knowledge to develop and test communications strategies to help organisations create social progress.

We are the sister organisation of the FrameWorks Institute based in Washington, DC. We are not-for-profit and launched in the UK in 2021. Read about us and our work on our website.

The Senior Communications Strategist will contribute to the delivery of projects on issues like access to justice, achieving health equity, and securing decent and affordable homes for everyone working with partners such as Impact on Urban Health, Joseph Rowntree Foundation, Shelter, and the Law Society. 

The successful applicant will be committed to our mission to create better public conversations to achieve social progress - and inspired by using framing research to achieve real world social change. 

They will have at least five years’ experience in communications and have excellent written and presentation skills. They will be well organised, proactive and keen to take on a broad range of tasks. 

This is a new role joining a small, dynamic organisation.The role is permanent and full time (open to requests to work 3+ days a week). The postholder will be expected to work in-person with the team 2 days a week at our central London office, with the option to work remotely on other days. The full time salary for this role is £52,000 per annum plus benefits.

The Senior Communications Strategist’s key responsibilities are to apply framing research to communications practice, support project delivery, and support our external communications.

�� Location: West Midlands

�� Contract Type: Permanent, hybrid

⌚ Hours: 35 hours per week

�� Salary: £42,213.23 - £46,434.55 (depending on experience and skills)

What can we offer you?

�� Expenses incurred while traveling outside your base location will be reimbursed.

�� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme 

�� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

Empower people, inspire performance, and drive lasting change as a key partner in shaping our success

Be the driving force behind people and performance. As an HR Business Partner, you’ll work side by side with leadership, shaping strategies that make a real impact. With a strong focus on employee relations, you’ll work closely with stakeholders to resolve key employee relations cases. You’ll champion a culture that supports colleagues while keeping the business running smoothly.

Guide and support colleagues, driving a culture of growth and success

There will be an expectation to travel 1-2 times a week (and as needed) to support different locations, ensuring continuity and strong HR presence. With your expertise in employment law, performance management, and strategic HR, you’ll be the trusted Business Partner that colleagues and leaders rely on.

CIPD Level 7 or equivalent experience preferred. Ready to make an impact all while collaborating with our dedicated L&D and Recruitment teams to ensure a seamless, high-performing organisation. Let’s talk.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits: 

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: Deputy Head of Marketing 

Based: Battersea

Salary: £37,000 - £40,000

Contract: Permanent, Full Tim

Work Arrangement: 40 hours per week, Hybrid/Office

Role Overview: 

Reporting to the Deputy Head of Marketing, the PR and Comms Manager will be the storyteller for all things Enable! 

They will execute a yearly PR plan for Enable’s charitable missions, as well as provide PR support for Enable’s varied service areas, including Events, Leisure, Putney School of Art and Design, Bereavement and many more. They will be responsible for Enable’s image externally as well as internally and responsible for holding the relationship with our key stakeholders. The role also involves supporting the preparation and writing of bids for new contracts to secure funding and expand our services. 

This is the perfect role for a confident, outgoing and motivated person – and has a love for crafting stories using different media platforms, supporting and strategising charitable missions and communicating Enable’s mission, values and achievements internally and externally. 

Main Duties/Responsibilities:  

PR 

• Develop and manage integrated PR campaigns around key company products and moments. 
• Write campaign plans, messaging, and create media-facing materials for Enable as a non-profit company, as long as individual service areas. 
• Create compelling storytelling content to showcase the impact of our work through various platforms (Linkedin, Instagram) 
• Build relationships with key media outlets and secure coverage. 
• Be a point of contact for key media enquiries. 
• Provide counsel to internal executives on PR challenges and opportunities. 

Campaign Strategy 

• Develop and execute a communications strategy to raise awareness of our Health and Wellbeing programs and Community Initiatives. 
• Analyse communication campaign performance and refine strategies as needed. 
• Support the development and writing of persuasive bids and funding proposals for new contracts and grants. 
• Collaborate with program leads to gather data, case studies, and evidence to strengthen funding applications. 

Communications – External and internal  

• Managing the relationship with key stakeholders (for example Wandsworth Council), including chairing meetings, regular feedback and reporting. 
• Lead on monitoring, evaluation, and reporting to key stakeholders and partners. Including Enable’s quarterly activity reports and yearly Impact Report. 
• Supporting junior members of staff and providing strategic PR and communication support. 
• Occasional weekend work at some of our events will be required.   

Skills and Experience:  

• 3 + years experience in a Public Relations, Communications or Marketing role 
• Strong PR campaign management skills to develop and execute integrated campaigns
• Excellent communication and interpersonal skills, confidence to engage with and present to various internal and external stakeholders
• Excellent writing and storytelling abilities for crafting compelling narratives and media-facing materials
• Media relations expertise to build connections with journalists and secure coverage
• Strategic thinking to develop and refine communication campaigns that align with company goals
• Report writing and impact assessment skills to create detailed evaluations for funders and partners
• Project management and multitasking ability to handle multiple initiatives at once
• Passion for health, wellbeing, and community development to align with Enable's mission

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website. 

As our Head of Philanthropy, you’ll lead and grow our major donor programme, securing six- and seven-figure gifts that fuel transformational change.

What you’ll do:

• Develop and deliver an ambitious philanthropy strategy, driving sustainable income growth.
• Cultivate and steward relationships with major donors, foundations, and networks of high-net-worth individuals.
• Position Practical Action as a thought leader in international development philanthropy, leveraging trends such as impact-based philanthropy and trust-based giving.
• Create high quality donor experiences, from exclusive events to field visits that showcase our life-changing work.

This is a rare opportunity to shape philanthropy at Practical Action and create lasting change. If you’re ready to take major donor fundraising to the next level, we’d love to hear from you!

What you’ll bring:

• A proven track record of securing high-value gifts from major donors, trusts, and foundations.
• Exceptional relationship-building skills and the ability to engage and inspire high-net-worth individuals.
• Strategic thinking with a flair for identifying and unlocking new funding opportunities.
• Passion for international development and a talent for powerful storytelling.

Accountabilities:

Strategic Leadership: Develop and implement an ambitious philanthropy strategy that delivers significant income growth from high-net-worth individuals, trusts, and foundations.

Team Leadership: Lead and develop a small team, fostering a high-performance culture and ensuring fundraising excellence.

Collaboration & Leadership: Work closely with senior stakeholders, including Trustees, the CEO, and global teams, to leverage influence and deepen donor engagement.

Innovation & Future-Proofing: Identify and implement innovative fundraising approaches, including digital philanthropy, giving circles, and social investment models.

Data & Insights: Use CRM and donor analytics to inform strategy, measure impact, and drive data-led decision-making.

Portfolio Development: Expand and diversify our philanthropic network, including engaging global high-net-worth individuals, diaspora philanthropy, and Donor Advised Funds (DAFs).

Major Gift Fundraising: Build and steward a pipeline of major donors, personally cultivating and soliciting six and seven-figure gifts to drive sustainable long-term support.

Engagement & Stewardship: Develop bespoke donor experiences, including high-profile events, personalised communications, and opportunities to see Practical Action’s work firsthand.

Global relationships: Working with country and regional offices, the International Directorate, the Impact & Influence Directorate and Finance, developing processes and proactively working to unblock issues crucial to successful philanthropic growth.

Skills Development: Champion and facilitates the development of skills and capacity among fundraising staff globally in support of the philanthropy strategy.

PERSON PROFILE

Experience, Knowledge and Skills

• We’re looking for an experienced philanthropy professional with a passion for international development and a strong track record of securing major gifts. You will bring:
• Proven expertise in major donor fundraising, with a track record of securing six and seven-figure gifts from high-net-worth individuals and foundations.
• Strategic vision and leadership, with the ability to develop and implement successful multi-year philanthropy strategies.
• Exceptional relationship-building skills, able to engage and inspire senior donors, Trustees, and high-profile stakeholders.
• Creative and entrepreneurial mindset, with experience exploring innovative fundraising models such as impact philanthropy, digital philanthropy, and DAFs.
• Outstanding communication and influencing skills, with the ability to craft compelling cases for support.
• Experience in leading and developing high-performing teams, fostering a culture of ambition, innovation, and collaboration.
• Knowledge of international development and the motivations of philanthropic donors in this space.
• A proactive, results-driven approach, with strong financial acumen and the ability to manage budgets, pipelines, and income targets.
• Cultural Sensitivity with experience of remote working, working with people from diverse backgrounds and working with multiple teams.
• Language Skills: Fluency in English required. Competence or fluency in Spanish, French and/or Arabic, desirable.
• Alignment with our work and commitment to development principles.

Reporting to the Head of Fundraising and Engagement, this key leadership role will be pivotal in developing and implementing strategies across events, community initiatives, challenge events, individual giving, and appeals. As Senior Mass Fundraising Lead, you will grow income, foster long-term supporter relationships, and secure vital unrestricted funds to support children and families affected by neuroblastoma.

The successful postholder will lead our mass fundraising efforts to ensure they are high-impact, supporter-focused, and aligned with the charity’s mission. Whether it’s delivering memorable fundraising events, growing challenge participation, or developing and strengthening individual giving programmes, your work will play a crucial role in achieving ambitious income targets to make a meaningful difference in the fight against childhood cancer.

Who are we looking for?

We seek a dynamic and strategic mass fundraising professional with a strong track record of developing and delivering successful fundraising strategies across multiple income streams.

The ideal candidate will have:

• Extensive experience in mass fundraising – including events, community fundraising, challenge events, and individual giving.
• Proven success in developing and executing fundraising strategies to achieve ambitious income targets.
• Strong leadership skills – with the ability to inspire, manage, and develop a high-performing team.
• Exceptional communication and relationship-building abilities – effectively engaging donors, supporters, and stakeholders.
• A data-driven and innovative mindset, with experience using CRM systems to optimise fundraising strategies.

See our Recruitment Pack for the full role description and specification and for more information about Solving Kids' Cancer UK.  

Location: Home-based within England with regular travel to London and elsewhere in the UK as required

First stage interviews: Wednesday 23rd April 2025

Second stage interviews: Tuesday 29th April 2025

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.

Head of Impact, Policy and Business Development

We are seeking an experienced and strategic leader to drive impact, policy, and business development, shaping growth and influence across the UK.

Position: Head of Impact, Policy & Business Development

Salary: £37,000 - £40,000 FTE Pro rata
Location: Homebased
Hours: Part time, 0.5 FTE
Contract: Permanent

Closing Date: 22nd April 2025

Interviews: 29th & 30th April

About the Role

As Head of Impact, Policy and Business Development, you will lead the organisation’s impact strategy, ensuring their work delivers measurable outcomes that align with policy priorities and drive new business opportunities. Key responsibilities include:

• Developing and implementing an organisational impact strategy.
• Managing external evaluation partners and overseeing data collection to showcase impact.
• Leading business development efforts to secure new partnerships, funding, and contracts.
• Creating compelling proposals and engaging with stakeholders to expand reach.
• Overseeing digital strategy development and securing funding for digital growth.
• Ensuring the charity’s impact is effectively communicated through policy alignment and marketing.

About You

We’re looking for a proactive leader with:

• Experience in impact evaluation, policy development, or business development.
• A strong ability to analyse and communicate data-driven insights.
• A proven track record in securing partnerships, funding, or contracts.
• Excellent strategic planning and stakeholder engagement skills.
• Knowledge of community, public, and voluntary sectors.
• Experience in team leadership and collaboration across multiple teams.

About the organisation

A leading UK-based community development organisation, creating connected, fair, and healthier societies. Empowering communities by recognising and valuing volunteering through an innovative Time Credits model. With a network of over 1,500 charities, 15,000+ active volunteers, and 750+ business partners, they are committed to driving social impact and policy change.

Other roles you may have experience in could include: Impact Manager, Business Development Lead, Policy and Partnerships Manager, Head of Strategy, Head of Research and Evaluation, Community Development Manager, Funding and Partnerships Lead.

Apply now to help shape the future of community engagement and impact!

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The role:

As Head of Estates & Capital Projects, you will play a vital leadership role in the strategic management and development of our historic and high-profile site on London’s Bankside. With a focus on long-term sustainability, accessibility, and net carbon zero, you will oversee the Estate Strategy, major capital projects, and operational planning to ensure the integrity, functionality, and future of the Globe’s built environment. Working closely with the new Chief Operating Officer (COO) and senior leadership, you will drive innovation, maintain compliance, and foster an engaging, inclusive, and well-managed estate.

This role is strategy first and operations second, as our established Building Operations Team led by the Deputy Head of Estates & Capital Projects manages day-to-day facilities. Instead, your work will be focused on strategic oversight, major capital initiatives, and aligning estate management with the Globe’s broader strategic goals and values.

The skills:

We are looking for an experienced and visionary leader who can balance operational needs with ambitious strategic planning. The ideal candidate will have:

• Strong expertise in estate strategy, capital project management, and sustainable infrastructure.
• A proven track record of delivering major capital projects on time, within budget, and to high compliance standards.
• Experience working with preservations and complex buildings, ensuring accessibility, safety, and long-term functionality.
• A deep understanding of sustainability principles and net carbon zero planning.
• Strong leadership skills with the ability to engage, inspire, and work collaboratively with senior leaders, consultants, and teams across the organisation.
• Exceptional communication skills to bring teams along on a journey of change, balancing strategic ambition with practical implementation.
• Knowledge of health and safety regulations, compliance frameworks, and risk management in estates and facilities.

The team:

You will be a key member of the Senior Leadership Group, working closely with the COO and other senior leaders across departments. Collaboration will be essential, particularly with:

• The Deputy Head of Estates & Capital Projects, who leads day-to-day building operations.
• The Head of People & Culture, to ensure estate planning supports inclusive and efficient working environments.
• The Head of Strategic Projects, to align estate developments with space usage systems as well as the broader organisational vision.
• The Access Manager and Access team, to embed accessibility into all estate-related decision-making.
• The Theatre and Visitor Operations teams, to ensure smooth integration of estates strategy into the Globe’s productions and busy daily activities.

Are You Ready to Transform Fundraising for Animals in Need?

Do you have a proven track record of growing fundraising income? Are you full of energy, fresh ideas, and a drive to do things differently? If so, we have an incredible opportunity for you!

We’re looking for a dynamic, strategic, and ambitious fundraising leader to help us increase income by a third over the next five years—powering our vital work in rescuing and rehoming animals.

What You’ll Be Doing:

• Develop & implement a bold income generation strategy aligned with our mission.
• Identify & secure new fundraising opportunities, from corporate sponsorships to digital campaigns.
• Grow & lead our individual giving, legacy giving, and major donor programs.
• Build & nurture long-term relationships with supporters, donors, and key stakeholders.
• Inspire & manage the Income Generation team, fostering innovation and high performance.
• Act as an ambassador for the charity, representing us at key events.
• Monitor & report fundraising performance to the CEO and Board.
• Ensure compliance with all relevant fundraising regulations.

Who We’re Looking For:

• Someone who can bring innovation and creativity to unlock new income streams?
• Are you passionate about making a real difference for our animals?
• Do you have the vision and experience to drive sustainable growth?
• A strategic thinker who isn’t afraid to do things differently.
• A natural relationship-builder who can secure major gifts & partnerships.
• An inspiring leader with the passion and vision to drive growth.

 Why Join Us?

• The chance to make a real impact for animals in need.
• A role with huge potential to grow and shape the future of fundraising.
• A passionate, supportive team that shares your drive to create change.

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday
• Work Location: Hybrid remote in Leicester LE3 1UQ

An exciting opportunity has arisen for a Marketing Services Manager to join a dynamic Social Welfare Charity organisation. This full-time role sits within the Communications and Marketing team and supports the development and implementation of the annual marketing plan in line with the charity’s four year strategy. The role is key to delivering a range of integrated marketing campaigns and initiatives, working closely with fundraising teams, internal departments, and external agencies.

Key responsibilities of the role:

• Support the development and execution of the annual Communications and Marketing plan
• Work in partnership with fundraising teams and internal departments to help them achieve their objectives
• Devise, deliver, and monitor integrated marketing campaigns for major fundraising projects
• Oversee the charity’s product-related content across the website, ensuring effective presentation and optimisation
• Create campaign landing pages and supporter journeys using WordPress
• Plan, implement, and monitor paid digital advertising campaigns across platforms such as Google, Meta, and other ad networks
• Write engaging and strategically aligned content for marketing communications
• Manage the charity’s MailChimp account, overseeing email marketing requests and campaigns
• Brief and manage external agencies across design, advertising, and digital marketing services
• Monitor website and campaign performance, providing data-driven recommendations for improvement
• Manage project budgets and oversee marketing services budget lines throughout the financial year

Ideal candidate profile:

• 6–8 years’ experience in a fast-paced, high-performing marketing environment
• Strong background in digital and performance marketing, including Google Ads, Meta platforms, campaign tracking, and remarketing (GA4 and Meta Pixel)
• Experience in print and production, WordPress, MailChimp, and Adobe design software (advantageous)
• Excellent project management skills, with the ability to balance multiple priorities
• Confident communicator with strong stakeholder management skills
• Highly proactive, energetic, and enthusiastic with a ‘can-do’ attitude
• Experience working in an agency or service-oriented marketing role is desirable
• Passion for the charity sector and commitment to its mission
• Willingness to travel within the UK and occasionally work outside of core hours (TOIL available)

Location: Victoria, London 
Salary: £44,000
Working hours: Full-time 
Working pattern: Hybrid, 2 days on-site
Contract: Permanent

This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out! We are an equal opportunities organisation, welcoming applications from all backgrounds and experiences.

This opportunity is to be the ‘Head of England Portfolio Development Team – babies, children, young people and families’.

England Portfolio Development Team

Our new strategy has reaffirmed our purpose: it starts with community. We’ll continue to support amazing community-led projects and make a bigger difference in the years ahead.

Our new strategy will mean changes to what we fund and how we work with communities and organisations in England. In November 2024 we published our new England funding Portfolio, ensuring the £3 billion we will distribute to England’s communities by 2030 supports the successful delivery of It Start’s With Community. 

As we start to deliver on our new funding portfolio we established a new Portfolio Development Team to sit at the heart of the Fund’s England directorate. This team sets the direction for our funding, ensuring our whole funding portfolio is delivering on our four community-led missions; our commitment to take an equity based approach to tackling inequality; and our ambition to be more than a funder. 

England Portfolio Development Team

The permanent England Portfolio Development Team is taking forward the new England portfolio, ensuring we are delivering impact through our current funding portfolio whilst also looking to the future and developing new funding initiatives and ways of working to meet our 2030 vision. 

This small team of eight works across the whole England directorate, the wider Fund, and externally with people, communities and civil society organisations who share our vision. 

The team is responsible for:

• Setting the direction for our funding, including setting out the change we want to support in England’s communities through our funding and gathering insights to assess whether we are succeeding or not
• Thinking, exploring and leading on portfolio development and implementation of the new funding portfolio – ensuring we are delivering impact across our current funding portfolio (national, regional, small grants) and developing new funding initiatives and ways of working where necessary
• Leadership and direction for England’s stakeholder engagement, partnerships, knowledge learning and impact and external communications
• Leading, influencing, learning, external relationships, horizon scanning, providing intelligence and subject matter expertise

We are looking for ambitious, creative and passionate people to join this team to help us make It Start’s With Community real in communities in England. The team will work to Sarah Baker and Hannah Rignell, Deputy Director Policy and Partnerships.

Key activities will include:

• Delivering on the portfolio level theory of change which clearly sets out the change we want to support through our funding in England’s communities
• Gathering and analysing insights to understand and effectively articulate the impact we are making through our new portfolio, including commissioning research and analysis, convening partners, stakeholders and communities where necessary; and ensuring that insight informs funding practice
• Engaging extensively internally, harnessing the expertise and insights of the wider England directorate and working across the Fund to ensure we link appropriately to ‘One Fund’ approaches
• Delivering our new approach to external engagement, partnerships, policy development, positioning and influencing in England in line with our community-led missions, more than a funder priorities and new ways of working
• Launching and delivering new funding initiatives in line with our new community-led missions and our equity based approach to tackling inequality.

Further detail on the specific roles available can be found below.

Contract: Permanent. The role is available on a full time, part time or job share basis.

Location: We have a hybrid approach to working, work pattern and location will be in one of our offices in England (Birmingham, Exeter, Leeds, London, and Newcastle). 

Interviews: 22nd, 23rd (pm) and 29th April

How to apply

Apply via our portal with your CV and a supporting statement (800 words) by midnight 10th April

In your supporting statement please include evidence of your experience against the essential and desirable criteria detailed below

Overall aim of the role

• To lead the babies, children, young people and families mission within our England portfolio development team, delivering our new portfolio in communities in England in line with ‘it starts with community’
• To provide leadership of mission, equity and ‘more than a funder’ subject matter expertise and partnerships at national level – in particular babies, children, young people and families. 
• To articulate our story and impact as we deliver the new portfolio, ensuring this informs the delivery of our funding internally and amplifies our impact externally 

The successful candidate will be confident at providing clarity and direction in ambiguity and be a fluent communicator in both verbal and written communications. You’ll be an exceptional problem solver and have excellent decision-making skills and personal resilience. A key part of the role will be to develop England’s funding portfolio across our babies, children, young people and families mission, equity and more than a funder priorities and to work closely with colleagues who have specific expertise from within and outside of the Fund.

Essential Criteria:

• Proven problem solving and decision-making skills, as well as a ‘can do’ attitude
• Excellent written and verbal communications skills, able to tailor messages to audiences and can demonstrate a good understanding of external  positioning
• Experience of strategy development and implementation, including options appraisal and working through the decision making and approvals process
• Strong interpersonal skills, and resilience, with an ability to build relationships and work with a range of people inside and outside of the Fund
• Strong analytical skills, able to review a range of complex evidence and information and shape robust conclusions
• Experience of building high performing teams and leading change, as a leader and/or as a team player - creating the culture and structures in which people can thrive at work
• Good organisational skills, able to manage complex workload with competing priorities
• Expertise in helping children, young people and families to thrive 

Desirable criteria:

• A passion for, experience in and an understanding of the VSCE sector and the communities we serve.
• Policy expertise in one or more of our ‘more than a funder’ priorities: partnerships; participation, convening, influencing, supporting grant holders, learning.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)