Staff Support Worker Jobs

The HR & Administration Assistant will support the HR team in providing an efficient and streamlined service to WHAG for all HR-related administrative tasks. This role has a wide remit which includes the efficient and effective smooth running of WHAG’s HR functions enabling WHAG services to be delivered and being an effective team member, You will act as an integral part of the HR Team offering support to the wider organisation.

WHAG is a leading charity delivering quality support services to vulnerable homeless women, young parents and women men and their families who are affected by domestic abuse, across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.

Our Vision - To support and empower vulnerable women and those affected by domestic abuse. 

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.

Our Values - Empowerment, Choice, Change, Strength

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future.

Senior Young People Support Worker

We have a new role available for a Senior Young People Support Worker to join Depaul UK to ensure that every client leaves a Depaul service with the skills and resilience to be confident and self-determining in their lives.

Position: Senior Young People Support Worker

Location: Havering

Contract: Permanent

Hours: Full Time (37.5 hrs)

Salary: £31,203 Per Annum (includes London Weighting) + Pension and other benefits

Closing Date: Sunday 20th October 2024

About the Role

You will be working in one of three dispersed properties within a multi-agency team of other charities in the same accommodation which will be based in Havering. It is a therapeutic service to provide young people with an opportunity to a fresh start. The service will work creatively and holistically to enable young people to move forward from lifestyles which were impacted by gangs and exploitation and help them reach their full potential by identifying and reaching their aspirations, assisting them to move on successfully to appropriate independent living.

The Senior Progression Coach is responsible for contributing to the effective and safe delivery of the service on a day-to-day basis. You will hold responsibility for the safety and well-being of all clients, volunteers, visitors and staff in the service. You will lead in ensuring that the housing management is properly maintained and the service supports clients to sustain their tenancy agreement and develop skills and resilience.

Key responsibilities include:

• You will always ensure the safety and wellbeing of clients in the service including ensuring that Safeguarding and emergency alert procedures are followed as laid out in Depaul’s Policy and Procedures.
• You will ensure the high quality of risk and needs assessments, SMART outcomes-based support plans and case files for clients of your line reports.
• You will deliver one-to-one and group support opportunities within their accommodation and in the local community aimed at increasing resilience in the clients we work with.
• You will proactively partner with consortium colleagues, Lambeth and local agencies including statutory teams, to support the wellbeing of Depaul clients following data protection and information sharing protocols.
• You will be flexible, reflective and creative in your engagement with clients and personalised in your support to them.
• You will support all clients to participate in Education, Training, Employment and Volunteering opportunities as appropriate to the development of their skills, assets and aspirations, through facilitating the work of Depaul’s Community Programmes Team.

About You

You will need to have the following skills and experience:

• An understanding and commitment to working in an assets-based way.
• Good level of experience working with people who have experienced homelessness, poor mental health, substance use or have a history of living in care.
• Relevant life experience is desirable
• Experience in using Risk Assessments and Support Planning.
• Good literacy, numeracy and IT skills. This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.
• Good level of experience in operating safeguarding requirements and procedures.
• Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one suffers from discrimination.
• Commitment to promoting an environment, which has the highest regard for the Health and Safety of others.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role
• Flexible working model for suitable roles
• 26 days annual leave rising to 30 after five years of service
• Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.
• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​
• Death in service (4x Base salary)
• Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

HOPE worldwide’s programme 'Two Step' provides a compassionate, person-centred and trauma-informed housing service that helps people who are homeless find and sustain accommodation in the private rented sector and supported housing. 

The team spirit, opportunities for staff development, and the way that staff live out Christian values were instrumental in HOPE worldwide being awarded Investors in People Gold Accreditation.

Do you want to join our effective and encouraging team?

The nature of the work will require someone who is adaptable, quick to learn and is a good team player. Relevant experience is desirable. Full training and regular one-to-one support will be provided as required. 

Working hours: Full-time (37.5 hours per week) (Hybrid role - can work some days/hours from home)

Annual leave and benefits: 25 days annual leave plus Bank Holidays, 5% pension contribution, Employee Assistance Programme. Flexible working. 

Requirements - this job is for you if you:

• Have good written and oral communication skills in English and can liaise with external agencies in a professional manner 
• Can communicate compassionately with people in challenging circumstances, and help them make informed choices  
• Can work under emotional pressure and respond to stressful situations professionally
• Can take initiative as a member of a team

Desirable Experience:

• Working with disadvantaged and vulnerable people
• Supporting people to access accommodation 
• Supporting people to resolve issues with benefit claims
• Working within a team of professional staff and volunteers
• Working in the housing sector
• Successfully building relationships with a variety of stakeholders
• Working within an organisation with a Christian ethos

What will you do in the role?

• Assess client needs and suitability for accommodation in the private rented sector or supported housing via in-person meetings 
• Provide advice, guidance and support over the phone, in person, and via email to clients and stakeholders
• Arrange viewings of suitable properties with clients and liaise with agents and landlords
• Make referrals to hostels and supported housing
• Assist clients to access grants and with benefit claims
• Support clients with issues such as rent payments, liaising with landlords and dealing with neighbours
• Update client records and referrers using our CRM system, In-Form.
• Work with the team to keep improving the service

Equal Opportunties:

Please note that our office is in Angel, Islington and is up two flights of stairs with no lift. The requirements of job applicants and existing members of staff who have a disability will be reviewed to ensure that, wherever possible, reasonable adjustments are made to enable them to enter into or remain in employment with us. HOPE worldwide is an equal opportunities employer. We are committed to ensuring that our workplace is free from discrimination within the framework of the Equality Act 2010.

DBS checks:

Due to the nature of the role, a criminal record check is required before a final job offer is made.

How to apply:

Please submit a CV and cover letter (optional) outlining your experience, skills and motivation to work with HOPE worldwide.

We know that there will be strong candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

We look forward to hearing from you!

Family Support Worker

£23,000 pa + benefits (including 25 days annual leave, company car and pension)

London

South East and East London (London boroughs of Southwark, Lambeth, Lewisham, Greenwich, Merton, Sutton, Hackney, Tower Hamlets)

About the role:

We are is looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our London and South East Care Team.

Reporting to the Family Support Manager out of our London and South East team base and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you will have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss, and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

· Flexible working hours to balance home and working life

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Job Summary

CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers.  Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities.  Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.

The Family Team Lead will assist the Family Service Manager in overseeing the operational running and leadership and management of our Family Team at our centre in Eastcote.

The Family Team Lead will be responsible for the line management of some of our Family Support Workers, as well as the direct delivery of services, including being the lead facilitator on some of our parenting courses.  As such, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure everyone who seeks support from us has the best possible experience. If you’re passionate about supporting neurodivergent people and their families, then this is an ideal opportunity for you.

There is no requirement for any experience of, or understanding of, autism / ADHD, as we will provide training on the conditions.  This role will best suit someone who is very organised, who is able to task switch easily between line management, project management, client facing support work, group facilitation, course content creation and strategic and operational planning activities, and who is able to interact with a high number of clients and staff each week in order to ensure the sufficient number of appointments are provided to meet our funder requirements. 

The ideal candidate will possess experience working with vulnerable individuals and demonstrate confidence, composure during crises, quick thinking, and adaptability. A genuine acceptance of diversity and a keenness to learn are essential.

This role would suit someone with a key worker, social worker or teacher background.

Key Responsibilities – Project Lead

Line Management

· Organise and lead regular meetings for team members, including case management and monthly performance review meetings, fostering a culture of continuous improvement.

·Supervise the Family Team staff in fulfilling their own job descriptions, supporting their professional development and ensuring the effective use of resources

· Develop good knowledge and understanding of the services for which you are accountable, and to ensure the implementation of better practice initiatives

· To ensure that the Family Team work collaboratively to manage and lead their clients in an effective way, in line with best practice and CAAS values, making a positive difference to the people we support whilst improving their outcomes

Project Management

· Support the Family Services Manager in planning, mobilising and delivering projects to better support clients across NW London

· Develop key relationships with professionals and funders in NW London to ensure effective mobilisation, communication, delivery and evaluation of projects

· Prepare risk management, quality assessment and process documents to ensure projects are delivered safely, effectively and in line with our policies and procedures.

Family Services Development

· Support the Family Services Manager in driving forward the family team strategic and operational plans, so that our family services remain impactful, user led, accessible and current.

· Ensure output, outcome and impact measures are considered, maintained and evaluated across staff and across projects to ensure continuous performance improvements.

· Provide first line safeguarding guidance to the team, to support them in delivering appropriate, safe and compliant safeguarding of all who access family services

· Deliver a programme of ongoing resource review and development, to ensure the PowerPoints, resources and tools used by the team in the delivery of their work are up to date, appropriately branded and effectively stored on our system

· Lead a programme of ongoing professional development within the team, to ensure that the different skills, knowledge and experience within the team is cascaded throughout the team, and new learnings and ways of doing things incorporated. 

· Support the development of a ‘Client Voice’ project to identify how best we can hear and respond to feedback from family clients that we serve – and those that we don’t currently serve – so that our services can be tailored and effective for our wide community. 

Key Responsibilities – Supporting Families – Direct support of families

Providing individualised support

· Offer one to one support as requested by families and professional agencies, e.g. by supporting families in preparing for or attending meetings with schools/health/social services etc. 

· Diligently record actions and monitor client progress using live reporting software, and assess risk and accommodation needs of the clients, to support their individual needs and protect them.

·Promote CAAS parenting resources, both in person and online.

· Develop knowledge and relationships of regional voluntary and statutory organisations and be able to signpost families to local agencies as necessary. 

Facilitating Workshops and Training

· Deliver training to professionals in schools, education settings and the community.

· Facilitate CAAS specialist parenting courses, such as our Understanding Autism course. 

Drop-In Support Co-ordination

· Our drop-in support service is the bedrock of our family support work, and we have offered drop-in support sessions for parents for over 20 years.  Our drop-in support service has grown in the last year, and now encompasses daytime and evening groups, both in our centre and online.  You will act as the lead facilitator for the overall project, sharing best practice across the different elements of the service, evaluating its effectiveness for those we serve.

Key Responsibilities – Liaison and Consultation

Outreach and Representation

· Serve as a representative of CAAS to advocate for organisational interests and services, as well as to voice client concerns and ensure their needs are addressed.

·Participate in community outreach efforts, including attending SEND specific local events

· Liaise with local professionals to create and sustain partnerships and coordinate services.

· Engage with statutory and volunteer services within the borough, such as health, social care, and Carers support services, to establish a support network.

· Attend charity events, networking promotions, and exhibitions to maintain and develop professional relationships.

Knowledge Management and Advocacy

· Remain up to date with all organisational services for accurate representation and consultation.

· Stay informed about existing support services in NW London.

· Keep abreast of national and local trends and developments affecting ADHD / autistic children and their families, identifying opportunities to raise awareness and develop suitable services and support.

Key Responsibilities - Organisational

Client Documentation and Communication

· Provide written reports as required by professional agencies and CAAS and develop appropriate project-specific monitoring or reporting requirements.

· Enforce and comply with GDPR standards for all data handling and communications.

· Uphold a neuroaffirmative approach in all communications, aligning with CAAS brand language and aesthetics.

Professional Development and Team Collaboration

· Comply with policies, procedures, guidelines, and codes of practice as laid down by CAAS and the Law.

· Participate in monthly supervision to enhance service quality and personal development.

· Attend, contribute to and lead a range of meetings with colleagues across the organisation, offering insights and feedback.

· Attend and deliver staff training throughout the year to remain updated with best practices and organisational procedures.

Other Responsibilities

· To carry out other tasks appropriate to the post and as agreed with the Family Services Manager.

· To actively participate in and undertake training and development of self and others.

Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities that are within the scope of the role.

Person Specification - Essential

· Previous experience managing people and projects.

· Experience of co-production that values the expertise and experiences of all stakeholders, ensuring that services are more responsive to the actual needs and preferences of those they are intended to benefit.

· Have clear and confident communication skills, to represent the organisation effectively both internally and externally.  Demonstrate openness and authenticity through communication, embodying CAAS Values including integrity, valuing difference and foster trust and respect.

· Robust knowledge and experience of safeguarding practices and risk management.

· Be well-informed about reasonable adjustments, strategies, and coping mechanisms to support the needs of neurodivergent people.

·Show the ability to manage a diverse workload with competing demands

· Exhibit the ability to monitor and evaluate work effectively.

· Be proficient in computer software, as much of the work is managed through technology and computer systems.

Person Specification - Desirable

· Have experience or knowledge of working with neurodivergent children and their families, including an understanding of the challenges faced.

· Qualified facilitator / demonstrable experience in facilitating groups and delivering training.

· Voluntary Sector Experience.

· Counselling, facilitation, or coaching skills.

Equal Opportunities

CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.  

We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis. 

CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  The successful candidate will be required to undergo an enhanced DBS disclosure. 

PLEASE NOTE WE FOLLOW SAFER RECRUITMENT PROCESSES, SO WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE

This is an opportunity to join Refuge as a Refuge Worker to provide high quality support and safety planning to women and children in crisis. This includes enabling women to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles. 

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours on call rota. An enhanced DBS will also be required for the successful applicant.

A driving license and access to a car is essential to the role.

Do you have the skills to support and mentor men in their recovery? We are looking for someone with a heart for addiction recovery work to join the friendly staff team at Yeldall Manor, a Christian drug and alcohol treatment centre for men, near Reading. We are a healing community with a holistic approach, supporting men with addiction problems to heal, transform and thrive.

The role of Recovery Support Keyworker involves one-to-one and group support with our residents; encouraging and supporting them in all practical aspects of their recovery including objectives and goals, leave and visit planning, behaviour and health, housing and employment matters. You will be a committed Christian, with excellent inter-personal and the ability to implement firm but caring boundaries, plus good administrative abilities, able to complete care planning and risk assessments. The rewards of being part of men turning their lives around is immense!

If you would like to join our committed and friendly team, and have the skills necessary to support men in their recovery, then we would like to hear from you. Please see our JD attached for more information.

This is a full-time, permanent role for 40 hours per week, including occasional evenings and weekends (part-time work could be considered for the right candidate).

Yeldall Manor is a Christian organisation, and this role has an occupational requirement that the successful candidate be a committed and practising Christian (in accordance with Schedule 9 of the Equality Act 2010). If you are in recovery, a minimum of two years’ demonstrable clean time is required. This position is also subject to a satisfactory enhanced DBS check.

Please use your covering letter to explain your suitability for the role as outlined in the job description.

We’re looking for someone with a track record of engaging families and a passion for supporting people to make informed health decisions. You’ll be a clear communicator and a good listener. You’ll work across our team, alongside our Information and Advice Worker, and potentially engage some of our volunteers. You’ll also bring in Parent Champions and lead sub-contracted work with a local community partner to help us reach residents in community languages. You’ll help us hear and collect resident stories. The information you collect will be reported to decision-makers responsible for health and care services. 

You’ll enjoy working as part of a team committed to improving health and care services and access for Islington residents. You may have lived experience as a parent/guardian/carer of a child and/or be from a minoritised community.

This is an opportunity to join Refuge as a Refuge Worker. You will be responsible for providing high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

The post holder will provide high quality support and safety planning to women and children in crisis. This includes enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Senior Outreach Worker 

Salary: £27,000 per year  

Hours: 37.5 hours per week

Contract type: Permanent

Location: Exeter

Additional information: 

• Valid driver's license and access to a car business purposes
• Participation in an Outreach rota which may include working early mornings, evenings and weekends
• Please note the working pattern for this role is Monday to Friday, with occasional weekend work required 

The Role:

As a Senior Outreach Worker, you will support the Service Manager in overseeing the smooth operation of local projects, ensuring the team is well-supported and delivering person-centred support to clients. You will be responsible for maintaining the highest quality of service, ensuring all contractual obligations are met through effective management, while maintaining a visible and active presence within local teams.

Please note, that this role will include working weekends and unsocial hours and being able to walk a number of miles in all weather conditions. 

Responsibilities include: 

• To undertake assertive outreach and hot spot visits across the locality area
• Provide supportive line management and supervision to team members ensuring regular reviews are in place
• Deliver positive outcomes for our clients including client involvement
• Carry out effective multi-agency working with external agencies to maximise opportunities for clients
• Maintain client records that they are accurate and fully updated using our client record system
• Since job descriptions cannot be exhaustive; the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities

Qualifications / Requirements: 

• A valid UK driving licence and access to own vehicle – business insurance will be required for roles involving travel for work
• Experience working with vulnerable adults and/or people with complex needs and challenging behaviours
• Ability to effectively manage own, as well as direct reports, workload

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands.
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• 6 weekly Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
 
   If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

About Us

The Refugee Council is one of the leading organisations in the UK working with people seeking asylum and refugees.

Our operational teams based in various locations throughout England provide advice and assistance across a wide range of issues, including helping people seeking asylum through the complexities of the asylum system, addressing issues of destitution, and assisting refugees and people seeking asylum to access key services including housing, welfare benefits, health, education and employment.

About our Children’s Services

The Children’s Service are responsible for delivering services to separated refugee children. The service also leads on raising the profile of their clients and advocates on their behalf. Supporting this work, the service also promotes good practice to statutory and voluntary agencies and supports the Refugee Council Advocacy and Engagement Team to influence government to improve policy decisions and policy making at a national level.

About our Independent Unaccompanied Asylum-Seeking Children Support Service

The focus of the Service is to offer advice and support to separated children, particularly around their asylum application, and to signpost and refer children to statutory and voluntary agencies, working with local authorities to ensure that appropriate services are provided. This service is contracted by the Home Office.

Your Main Duties and Responsibilities

We support separated children across England and part of our service is a team of staff based at the port of Dover, working 24/7 to provide a temporary safeguarding service for children arriving there, ensuring that their basic needs are met while they await transfer to the care of a local authority. The unit is reactive to the needs of clients, who may arrive at any time, and staff are expected to cover a variety of shifts.

You will be expected to:

•  Work in the best interests of the child.
• Assess the basic needs of newly arrived clients and provide an appropriate service, including food, clothing, and access to hygiene facilities.
• Recognise indicators of confusion or distress, and respond according to the needs of the situation.
• Ensure all safeguarding issues are responded to, reported and accurately recorded using the appropriate internal recording mechanisms.

For more information on the role and to apply, please visit our website via the apply button. 

Closing date: 22 October 2024. 

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request. 

Community Link Worker

Job Description

Salary: £23,000 pro-rata

Salary Band: 1.2

Contract: Fixed -Term (July 2027)

Directorate: National Services

Reports To: Senior Community Link Worker

Closing Date: 30th October 2024

There are four positions available for this vacancy:

Fort Augustus & Foyers: 21 hours

Isle of Skye: 21 hours (2)

Bonar Bridge: 6 hours

We also have one Senior Community Link Worker position available in Sutherland, 32 hours per week and £24,500 pro-rata

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life. 

The Community Link Worker service collaborates with selected GP surgeries, supporting adults over the age of 18 through social prescribing. Referrals are received from the GP to our Community Link Workers when there might be a concern caused by social factors, rather than a medical problem. The service focuses on improving health outcomes for people experiencing stressors in their lives due to social problems, which could lead to poor mental health.

As a Community Link Worker, you will work directly with people referred to the Community Link Worker Service from their GP Practice who require immediate or on-going emotional, practical or vocational support in order to deliver the best possible health outcomes. 

This post works directly with people using the service to develop and review personal support plans. You will work closely with other members of the Community Link Worker team, colleagues in Primary Care and representatives of community-based groups and organisations, to achieve outcomes as defined by your line manager. 

Within the Community Link Worker team there is a clear line management structure which supports and shapes the practice. The post will contribute to an environment where people can improve their health outcomes, establish improved connections in their communities, and enhance their quality of life.

Key Responsibilities:

·        Work as part of a team building positive working relationships

·        Work closely with colleagues in Primary Care

·        Coordinate and refer service users to resources in the local community and to statutory and non-statutory services as appropriate

·        In partnership with service users, design, implement, and review outcome focussed development plans to enable service users to achieve their identified goals

·        Employ a number of appropriate intervention strategies including positive communication skills

·        Ensure ongoing risk assessment is integral to my practice to ensure the wellbeing of service users

·        Utilise group work skills which bring people together in a safe environment 

·        Awareness of appropriate professional boundaries including confidentiality 

·        Understanding of the requirements of Health and Safety in the workplace and follow Change Mental Health policies 

·        Ensure that careful and ongoing review systems are in place and maintained

Essential Criteria:

·        Educated to SVQ level 2 or have relevant experience working in health and social care

·        Able to plan and prioritise workload

·        Professional self-awareness and able to seek support and advice from my line manager appropriately and participate in supervision and support meetings positively

·        Able to liaise confidently with statutory and non-statutory agencies

·        Empathetic

·        My personal and professional value base is consistent with the aims and objectives of Change Mental Health

·        Demonstrate genuine regard for service users and their families 

·        Have good I.T. skills and can produce accurate case notes 

·        I am enthusiastic to develop my knowledge and skills 

·        Full, clean, driving licence and access to a vehicle 

Desirable Criteria:

·        Experience of working with people affected by mental or physical health issues

·        Experience of community-development work

·        Experience of working in a SSSC Registered Service

·        A learning and development portfolio which evidences my skills and knowledge

General Duties 

·        Act in accordance with Data Protection legislation.  Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies

·        Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974

·        As with all employees, workers and volunteers; to encourage people to join Change Mental Health as a member, donor or activist

·        To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns

·        To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role

·        To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

All successful candidates will require a PVG Membership. Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity relevant to children or vulnerable adults.

Assistant Support and Outreach Worker - North East

Location: North East - Chester Le Street based
Contract: Part Time - 1 Year Fixed Term Contract
Salary £20,878.05 pro rata PA 

Big Issue Changing Lives CIC is looking for a Assistant Support and Outreach Worker to support the direct the direct delivery of services to individuals participating in Big Issue enterprises, including selling the Big Issue magazine.  The core of the role is facilitating access for members of our vendors and potential vendors to the Hand Up Service and other local services, resources and networks required to address the barriers they are facing to moving forwards out of poverty. You will also play a key supporting role to the Support and Outreach Workers in the North East Team.

This is a self-starter role in which you’ll be responsible for connecting with potential service users within the community, introducing the service to them, sharing information from our Hand Up plus services and supporting them to engage with the core Hand Up service. You’ll be working within a small team of Outreach workers and will work to maintain a set of Service Standards which help maintain the quality of the service nationally.

The role is highly flexible and no two days are the same. You’ll bring your own experience and knowledge to the role which will be vital in supporting our vendors. We will support you to build on that through an ongoing training and development programme which aims to ensure all Hand Up Service Team members have up to date, relevant, knowledge in key areas including housing, benefits, debt, immigration and more. In the course of a day, you’ll usually be working with service users across multiple of these issues and supporting engagement with a wide range of external agencies such as health services, local authorities, charities and more, to get access to services for those you are supporting. 

Your main roles and responsibilities will be:

• Undertake phone and in person outreach to introduce the Hand Up service to our vendors. 
• Join meetings with Vendors and Outreach Workers to support with action planning and provision of support and guidance 
• Support the local Hand Up Service to build current knowledge of local and national agencies that can support our vendors 
• Support the organisation and delivery with our Vendors of 1-2-1 and group training sessions and drop-ins
• Ensure that your work meets service standards and targets and complete surveys with vendors as required
• Adhere to all required policies and procedures including with regards to safeguarding, lone and safe working, case work management and expenses and finances
• Undertake any other duties as required by your manager (within reasonable expectations)

You need to be:

• Passionate about and committed to supporting those living in poverty 
• Confident communicator face to face and on the phone with ability to convey information clearly
• Able to build rapport with diverse individuals from the outreach community
• Knowledge and understanding of the challenges and inequalities that individuals facing poverty face and may face in the UK.
• Excellent time management and very organised, with the ability to complete tasks by agreed deadlines 
• Good data entry skills
• Able to represent the organisation to other professionals and partner agencies 
• Able to work with individuals in both one to one and group formats 
• Able to follow guidelines and work within policies, seeking support from line manager as needed
• Willing to work in flexible locations including our community office, as well as visiting vendors at pitches and attending community meetings. This role is not suitable for home- based working.

Desirable:

• The ability to speak Romanian and/or Romani
• Knowledge and understanding of the Roma community in the region.

Please use your cover letter to demonstrate how you meet each of the following requirements. We recommend addressing each requirement specifically within your application.  Voluntary experience and lived experience are welcome as evidence of your relevant experience, knowledge and skills, as well as any work experience. 

Salary and Benefits offered:

• Salary of £20,878.05 pro rata per annum
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Company Sick Pay
• Enhanced contribution to our workplace pension
• Enhanced maternity pay
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies

Please note that we reserve the right to review and amend our staff benefits and they do not form part of any  contract of employment
 

Workplace details:

This role is based at our Chester-Le-Street office and you must be able to attend this office on a regular basis, but you will be mostly be working out and about within the community.

Closing date - 20th October 2024 (23:59pm). Please note that we may interview before the role is closed so please apply asap. 

Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd and Big Issue Invest Ltd (our social investment arm). In addition, we also have our sister charity The Big Issue Foundation.

Benefits

As well as a salary commensurate with our sector, we are proud of our family-friendly staff benefits. 
We offer 3 days paid leave in a rolling year to care for a sick child or grandchild, 3 days paid leave in a rolling year to care for a sick or elderly relative, an incremental holiday scheme, life cover, a healthcare cash plan, access to an open learning library and other learning & development opportunities, an enhanced contribution into our workplace pension and a generous maternity package. We particularly welcome applicants from those who are underrepresented, such as disabled people and people from Black and Minority Ethnic communities.

REF-217 232

Senior Young People Support Worker

We have a new role available for a Senior Young People Support Worker to join an important charity to ensure that every client leaves a service with the skills and resilience to be confident and self-determining in their lives.

Position: Senior Young People Support Worker

Location: Twickenham

Contract: Permanent

Hours: Full Time (37.5 hrs)

Salary: £31,203 (includes London Weighting) per annum + Pension and other benefits

Closing Date: Sunday 20th October 2024

About the Role

The Senior Young People Support Worker is responsible for contributing to the effective and safe delivery of the service on a day-to-day basis. You will hold responsibility for the safety and well-being of all clients, volunteers, visitors and staff in the service. You will lead in ensuring that the housing management is properly maintained and the service supports clients to sustain their tenancy agreement, develop skills and resilience, and participate in positive and successful move-on.

Your work will be underpinned by the organisation’s Endeavour model of assets-based, psychologically informed delivery, the aim of which is to ensure that every client leaves a service with the skills and resilience to be confident and self-determining in their lives.

Key responsibilities include:

• You will always ensure the safety and wellbeing of clients in the service including ensuring that Safeguarding and emergency alert procedures are followed as laid out in the organisation’s Policy and Procedures.
• You will ensure the high quality of risk and needs assessments, SMART outcomes-based support plans and case files for clients of your line reports.
• You will deliver one-to-one and group support opportunities within their accommodation and in the local community aimed at increasing resilience in the clients we work with.
• You will proactively partner with consortium colleagues, Lambeth and local agencies including statutory teams, to support the wellbeing of clients following data protection and information sharing protocols.
• You will be flexible, reflective and creative in your engagement with clients and personalised in your support to them.
• You will support all clients to participate in Education, Training, Employment and Volunteering opportunities as appropriate to the development of their skills, assets and aspirations, through facilitating the work of the organisation’s Community Programmes Team.

About You

You will need to have the following skills and experience:

• An understanding and commitment to working in an assets-based way.
• Good level of experience working with people who have experienced homelessness, poor mental health, substance use or have a history of living in care.
• Relevant life experience is desirable
• Experience in using Risk Assessments and Support Planning.
• Good literacy, numeracy and IT skills. This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.
• Good level of experience in operating safeguarding requirements and procedures.
• Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity, and no one suffers from discrimination.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role
• Flexible working model for suitable roles
• 26 days annual leave rising to 30 after five years of service
• Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.
• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​
• Death in service (4x Base salary)
• Legal Advice line

About the Organisation

The employer delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, #INDNFPPLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.