Shop Manager Jobs in London

We're looking for an inspirational person to join us as a Mobile Assistant Shop Manager in our South London Shops. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. 

This is your chance to play a part in the fundamental change we are striving to achieve. 

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. 

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. 

About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

• You are a naturally energetic person with an enthusiasm for managing and empowering people.
• Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
• We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.

Apply to be part of our team and be the change you want to see in society

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Closing Date: 04 August 2024

Ref 6777

We're looking for a Shop Manager with a passion for sustainable fashion to join our team in our Mary's Living & Giving, Portobello shop!

We want to bring the wonders of charity shops back to our high-street and we need driven and passionate people to get us there!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Role

Located in Portobello, this is a busy shop in a brilliant location, with a vibrant community!  As Shop Manager, you'll be leading the volunteer team, as well as focusing on further recruitment to grow our volunteer team and building strong connections within the local community to ensure the shop's continued success.

About You

You will be someone with exceptional people skills, a leader who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering.

You'll bring:

• Proven experience leading and motivating teams, ideally having managed volunteers, or a retail team previously 
• A strong understanding of what good looks like in a busy and successful community-led shop, ideally with some experience within Retail or a clear passion for sustainable fashion and knowledge of products and trends
• A can-do attitude and ability to approach challenges in a positive way, knowing when to reach out for support and guidance where you need it.

Previous charity retail experience is ideal, but not essential. If you have transferable leadership skills or experience managing volunteers in other settings and are looking for a new challenge, we'd love to hear from you.

Ways of Working: On-site – this role will be based in the Portobello shop. We're looking for someone able to work 5 days (35 hours) per week to include some weekend working.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Area Support Shop Manager (North East London - 2 roles) (TRD4793)

​Location: North East London

Hours: 37.5 hours per week

Salary: £27,671 per annum

Job Type: Open ended

Closing Date: 31 July 2024

About our Oxfam Shops

Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.

Join Our Vibrant Retail Team and Make a Difference!
At Oxfam, our shops have been at the heart of our charity since 1948, contributing significantly to our mission. Our shops play a crucial role in raising funds and increasing public awareness of our impactful work, guided by values of empowerment, accountability, and inclusiveness.

Team Purpose:

Join our dynamic team with the purpose of maximising income through retail sales, adhering to the retail strategy and embracing growth opportunities. As a member of this team, you'll contribute to the heart of the charity and community, guided by values of empowerment, accountability, and inclusiveness. Your role is to be commercially aware, creative, and innovative to make a significant
impact.

Job Purpose:

As a key member of the area team, your role is to coordinate and provide operational support to our shops within a defined geographical area. Covering short-term shop manager absences, you'll ensure uninterrupted trading and maximise income generation. No two days are the same – expect variety and collaboration with diverse communities. This role is a fantastic stretch opportunity for those with shop manager experience, serving as a potential stepping stone toward an area manager role.

The role will support shop cover in our Oxfam shop network across North East London. This includes Oxfam Shops in the region bordered by Muswell Hill, South Woodford, Wanstead, Victoria, and Marylebone.  There are 2 positions available, and each individual will be responsible for covering half of this area, although they may be required to cross into each other's zones occasionally as needed. Whilst travel expenses will be covered, candidates will need to be both willing and able to commit to extensive travel across this defined geographic region.

Please note: weekend working is required

Key Responsibilities:

• Create and maintain inclusive, respectful, and safe environments in the shops.
• Collaborate with Area Manager and shop managers to allocate shop cover effectively.
• Build trusting relationships in each shop to maintain engaged and motivated teams.
• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
• Deliver continuous improvement support against specific KPIs.
• Develop and deliver a framework for feedback and handovers.
• Actively contribute to the local community and wider Retail network.

Qualifications:

• Previous retail or operational management experience
• Agile and adaptable working style
• Excellent communication and relationship-building skills

Join us in making a positive impact on communities and showcasing our values in action

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply 

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.

For full information surrounding DBS and the vacancy, please view the full job description. 

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.

We are looking to recruit a creative and ambitious Fundraising and Communications Manager. A key focus of the role is the development of our donor management systems and corporate partnerships, whilst providing strategic oversight of the charity’s internal and external communications. Bid-writing expertise is desirable but not essential. We are looking for a highly effective individual with demonstrable and relevant fundraising experience, as well as excellent planning, organisational and people skills. The Fundraising and Communications Manager will ensure we take a strategic approach to fundraising that ensures the charity’s income will support our growth and development in the years ahead, in line with our 2030 Strategy.

This is a great opportunity to bring established skills and experience to bear in a local organisation undertaking groundbreaking work in a range of exciting areas. The Fundraising and Communications Manager will work alongside colleagues with a wealth of experience at Sufra, and will collaborate closely with the local community and a wide range of local partners and donors. Your input and collaboration will support the charity’s work developing innovative food access models and civic engagement programmes, as well as our efforts campaigning to change the policies that perpetuate poverty.

We would encourage applications from local residents, with knowledge of the London Borough of Brent. We’re open to applications from anyone with relevant experience, but we are particularly interested in hearing from those with the following:

• Accredited Fundraising and/or Communications Qualification OR Equivalent Experience
• 3+ years of relevant fundraising experience in a charity of a similar size or larger than Sufra
• Experience in the strategic management of marketing and communications
• Line Management and supervision
• Budget Management
• CRM development and management
• Proven numeracy and data analysis skills
• Excellent written communication skills, including writing creative and impactful copy
• Ability to work with others collaboratively
• Advanced IT Skills (Microsoft Office, Teams,
  SharePoint, Mailchimp, CRM systems)
• Honest and Trustworthy
• Positive, Friendly & Hard-working
• Able to work in a fast-paced environment and manage different projects at once
• A self-starter with a can-do attitude
• Commitment to the Values of Sufra

JOB DESCRIPTION AND PERSON SPECIFICATION

We are looking to recruit an exceptional Area Manager to provide direction and leadership to support the continued modernization and growth our retail operations. The Area Manager will support a passionate and committed retail team to deliver profit, promote fundraising and support eye health and public awareness. They will ensure that the business is run in a robust, transparent, compliant and efficient way in line with our values – whilst contributing expertise and energy to the wider charity.

Responsible to

Director of Retail

Direct reports

15 Shop Managers (direct)

Working hours and contract

Full time/permanent

Salary

£35,000 - £45,000 plus full travel expenses

Location

Central & Greater London

Start date

September 2024

Role Responsibilities:

Strategy, planning and growth

· Track progress against plans and budgets, and support shop teams to adapt, phase and prioritise work where appropriate.

· Ensure that broad and long-term thinking is brought to decision making and avoid reactionary behaviour, whilst capitalising on arising opportunities.

· Support the delivery of a five-year Retail Strategy (2024 – 2028), to include:

o The professionalisation of our systems and processes to capitalise on all income opportunities.

o Putting a positive customer experience at the heart of our approach.

o Delivering income upwards of £2.5m per annum with year-on-year growth to £10.6m by 2028/29.

o Deliver Gift Aid targets across all shops.

o Assist the Retail Development Manager in launching new shops.

o Utilise digital and social media to drive footfall and stock donations.

o Support fundraising through the shops, including legacy and IG marketing.

o Tailor each shop in the portfolio to maximise the potential of its unique location and its role in the business – including exploration of clearance, vintage, furniture and books.

o Create a framework of retail standards of excellence and ensure shops are managed and maintained to those standards.

Sales and Profit

• Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the area financial performance
• Foster a creative and entrepreneurial environment where team members seek to maximise income in new and innovative ways both within their shops and through a variety of channels, such as community events
• Drive the team to maximise income from Gift Aid on donated products
• Ensure that all financial procedures are adhered to and executed in a timely fashion by the shop teams

Shop Floor

• Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop management and Retail Partnerships team
• Ensure compliance with efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and internal regulations regarding donated stock are adhered to
• Inspire the team to provide a great customer and donor experience, which enables us to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Director of Retail within the agreed timeframes
• Empower the team to work in partnership with the Visual Merchandising Manager to create original, appropriate and commercially successful visual merchandising displays, including shop windows
• Make sure that all procedures for the sale of new and donated corporate products are followed by the volunteer team
• Work with the Director of Retail to ensure our shops are in good condition, maximise their potential and are fit for purpose
• Provide a safe and healthy working environment and ensure that all team members are aware of and operate within our health and safety policies and procedures, including waste management and customer safety

Leadership – Volunteers

• Support the Volunteer Manager and shop management teams to recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise income and profitability and guarantee the smooth running of the area.
• Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Define and develop our retail volunteer programme to ensure first rate volunteer experience, engagement, and great customer experience.

• Connect the volunteer team with our work and help them to understand the value of their contribution.

Leadership - Paid Staff

· Support members of the charity retail team to embed a high performing, motivated, collaborative, creative and dynamic culture – and seek opportunities to celebrate success

· Provide line management, leadership and growth opportunities to the Shop Management team.

· Support new starters with comprehensive induction and training.

• Ensure effective training, development and performance management of paid staff

· Support the annual appraisal and probation processes for all reports.

• Work within our policies and procedures when dealing with problems at work

Management - Being part of Vision Foundation

• Play active part in the charity, including attending and contributing to all-staff meetings
• Play a key role in enabling the shop to represent the charity and increase the knowledge of the local community about our mission and work
• Be accountable for the integration of each shop into the local community in collaboration with the shop teams
• Empower the team to respond to all appeals and fundraising opportunities.
• Adhere to and enforce our safeguarding policies

Other

• Required to adhere to our vision, mission and values
• Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Governance, finance and operations

· Understand and mitigate risk in the context of charity retail and multi-site working.

· Ensure timely and accurate performance reporting to Director of Retail.

· Support the Director of Retail in:

o Developing annual budgets, report variance and reforecast as appropriate.

o Developing and maintaining up to date policies and procedures and ensure these are embedded across the shops operation.

· Maintain up to date knowledge of charity law affecting retail and advice on emerging issues.

· Ensure all retail income is raised lawfully, including data protection legislation, Charity Commission guidance and Fundraising Standards/Charity Retail Association codes of practice.

· Ensure compliance with all relevant legislation including Trading standards, Health & Safety, fire and building regulations for the retail premises, ensuring annual inspections and training of all staff and volunteers.

Impact

· Explore opportunities to deliver the wider impact of the charity through the “shop front” of our retail portfolio, including employment, volunteer and training placements for blind and partially sighted people.

· Support eye health messaging through the shops.

· Support public awareness and understanding about visual impairment and visually impaired people.

· Share with customers the impact of the funds raised through shopping with us through in store communications, staff training and social media.

Personal attributes

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

• Comfortable working in a small team both strategically and operationally

• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

• Able to provide positive, dynamic, tenacious and flexible leadership at all times.

• Results-driven, able to measure and quantify own outcomes.

• Adaptable to changing landscape and evolving organisation.

• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

• Excellent verbal and written communication skills

• Highly organised with ability to plan effectively and allocate resources appropriately.

• Committed to equal opportunities and inclusion

• An understanding of and commitment to blind and vision impaired people.

Person specification:

Skills, knowledge & experience

Essential 

· Experience in retail management delivering significant sales and profit growth across multiple sites, ideally in a charity retail context

· Experience of developing and managing budgets

· Experience of EPOS systems and Gift Aid

· Experience of setting and managing income and expenditure budgets

· Experience of leading and line managing others to develop and grow, building and maintaining a high performing team culture

Personal attributes

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

• Comfortable working in a small team both strategically and operationally

• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

• Able to provide positive, dynamic, tenacious and flexible leadership at all times.

• Results-driven, able to measure and quantify own outcomes.

• Adaptable to changing landscape and evolving organisation.

• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

• Excellent verbal and written communication skills

• Highly organised with ability to plan effectively and allocate resources appropriately.

• Committed to equal opportunities and inclusion

• An understanding of and commitment to blind and vision impaired people.

Other benefits

We value our staff and volunteers and want to make sure that they are supported in their work. We also offer:

· A great team and a supportive culture

· Employer pension contributions matching up to 10%, and death in service cover

· Generous parental leave

· Study leave and financial support for training & development

· A cycle to work scheme, eye test vouchers, a staff loan scheme, and access to an Employee Assistance Program

· An active Social Committee and staff events

Location: Shop based - travelling regularly across a group of shop locations (a cluster)

Salary: Hospice Band 3 £23,938.19 - £26,583.52

Hours per week: 35

Application Deadline: 06 August 2024

Job Summary

As a Cluster Manager, you'll play a key role in helping our retail shops deliver a great experience for our customers and donors, using your local knowledge to truly appreciate customer trends and preferences whilst increasing awareness of our Hospice at a local level. Your mission is to maximize shop income, and manage all resources effectively. Your main focus is on helping shops achieve their KPI goals through driving operational and commercial excellence.

If you're a retail expert with a passion for delivering results and motivating teams, this role offers you a chance to shine!

A day in the life of a Cluster Manager will involve:

• Leading your shop and a group of shops, providing direction, support, and advice on operational matters of shops in your cluster.
• Monitoring KPIs, encouraging shop teams to deliver results, drive sales, and raise vital funds.
• Leading your cluster of shops to deliver great visual merchandising standards and monitoring stock levels by shop profile and size.
• Supporting with people related tasks, such as recruitment and assisting with performance management situations (for staff and volunteers)
• Developing and growing a commercial and customer focused team of shop staff and volunteers, ensuring awareness of local competition, retail sector trends and current local trading opportunities

To be a successful Cluster Manager, you'll need:

• Retail experience at managerial level..
• You know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• You're a commercial manager who can work to budgets, using your initiative to achieve fantastic results across your cluster of shops.
• You have experience of successfully meeting deadlines at pace, working across different teams and understanding how they interact.
• You are an excellent communicator and can translate processes to understandable tasks and tailor communications to suit your audience.
• You care about our hospice values and deliver these through your actions

Job Title: Office Manager

Hours: 35 hours per week (9.30am-5pm with 30 min break or 9am-5pm with 1 hour break)

Days: Monday to Friday

Contract: Permanent

Location: Based at our day centre (52 East Hill, SW18 2HJ) – this is not a remote role

Salary: £24,529 per annum

Reports to: Day Centre Leadership Team and Executive Team

Purpose of Role:

We opened our Day Centre for older people, adults with disabilities and adults with dementia in October 2021. The Office Manager role is a new position that will provide a wide variety of operational support to the Day Centre Leadership Team as we are embedding and growing our Day Centre offering and increasing the number of clients who attend the Day Centre and the types of services they receive.

We also support older Wandsworth residents in the following groups with outreach in the community and with activities in the Day Centre: BAME; digitally isolated; financially isolated; LGBTQ; socially isolated; women; and those with, or at risk of, mental and/or physical ill health and disabilities.

Benefits:

• A vibrant workplace where no day is ever the same
• An experienced and supportive leadership team
• A friendly hypo-allergenic office dog to play with
• Kind and caring colleagues who work as a team
• A great employer’s pension contribution
• A cycle to work scheme
• An employee shopping benefits scheme
• An employee assistance programme (EAP)

Important notes:

Please note that CVs will not be accepted and only full application packs will be reviewed.

The JD and PS are really important, so please do read them carefully to help you complete your application. 

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the center of our care.

The care we give is free of charge, available to all, and respects the cultures, religions, and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. 

Funding is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end-of-life care for local people.

Job Summary

As our Online Sales Manager, you will be at the forefront of our digital expansion, utilising your expertise in online selling platforms to drive sales and increase revenue. Your keen commercial awareness and entrepreneurial spirit will be invaluable assets as you lead the charge in growing our online business. From achieving digital sales targets to building and motivating a team of dedicated staff and volunteers, you’ll play a pivotal role in shaping the future of our organisation.

In return for your enthusiasm and dedication St Luke’s Hospice offers the following benefits:

26 days annual leave plus bank holidays

Hospice pension 3% employee contribution and 6% employer contribution

Life assurance scheme (opting into pension)

Access to our 24-hour employee assistant programme

Free onsite parking

Access to NHS Blue Light Card

By joining St Luke’s Hospice, you’ll not only be part of a dedicated team but also contribute to a cause that truly matters. You’ll have the opportunity to make a meaningful difference in the lives of individuals and families in our community, all while advancing your career in the fast-paced world of online sales.

If you’re ready to embark on an exciting journey with us and play a pivotal role in shaping the future of our organisation, we want to hear from you!

Apply now to join our team as our Online Sales Manager and be part of something truly special.

Together, let’s make a difference—one sale at a time!

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

St Luke’s Hospice are equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK. It is a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £10.5m.

We are looking for a Deputy Venues Manager to take full responsibility in supporting the Venues and Entertainments Manager in leading and operating a successful bars and Events operation and giving our student members an excellent service experiences every day, looking to implement our bars operation with new and innovative ideas. This role forms a key part of our Operations team, led by the Director of Operations. Comprising of both front facing and behind the scenes departments including Cafes and Bars, Bloomsbury Fitness gym, Human Resources, Facilities and Systems, the team delivers core functions and central services for the Union, as well as providing a diverse range of quality facilities accessible to our 40,000 members.

The role is a full-time and permanent contract.

Do you have significant experience of working in a bars licensed environment? Have you got experience of minimizing cash & stock losses by implementing procedures?

The post holder will assist the Venues and Entertainments Manager in managing the activities of all Venues/Bars and staffs, including student supervisors and have overall responsibility for the quality and quantity of work for all staffs. The successful candidate will also organize and manage the delivery of the venues/ bars service across the Students’ Union in a way that meets the specific needs and requirements of students and staffs in terms of time, quality, quantity and cost. The role holder will carry out checks on a regular basis to review the financial performance of the outlets and evaluate the value for money of existing working practices, resource levels and supply arrangements.

Interviews for this role will be held on 15th or 16th August 2024.

[Please note, the deadline for this role is 08:00 on 12/08/2024 however the deadline for this advert is 10/08/2024. Please click the apply button to apply directly.]

Are you passionate about evidence-driven practice and high quality data?

Do you enjoy translating complex data into logical conclusions?

This role will work closely with the Head of UK Social Impact, the Programmes, Policy and Impact Directorate, the wider organisation, and Network Partners to improve Carers Trust's monitoring, evaluation and learning (MEL) practice and our wider evidence and impact proposition. This role will oversee a range of evaluation projects including communicating our impact and insights in a timely way, through research and data analysis and visualisation.

Understanding the evidence for the effectiveness of our work is vital to Carers Trust mission and strategy. Impact evidence will be fundamental to shaping our programmes, informing our advocacy and shaping our internal culture.

Permanent role, full time 37.5 hours per week. Salary between £38000.00 - £41000.00 per annum

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

We were founded in 1876 as a women-led volunteer Christian movement, with a membership of four-million people around the world, 36,000 of whom live in the UK and Ireland. Members express their faith through action in their local communities, aiming to create a world where every individual can reach their full potential, by ending poverty, injustice and violence.

What we do

Although a Christian movement, we work with people of all faiths and none to develop communities, strengthen families and advocate for change. Members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives. 

Our work combats injustice, violence and poverty at local, regional and national levels. From a literacy and agriculture project in the Democratic Republic of Congo, through to consultative status with the United Nations commission for the Status of Women, where we share our grassroots knowledge and experience to help  shape international policy and approaches to women’s rights and  empowerment. These are just two examples of how we put our faith into action.

About the Role

The Retail & E-Commerce Manager will be responsible for creating a seamless digital shopping experience and online customer journey that creates loyalty through best- in-class customer service and by providing a range of gifts that meet the needs of current and future members and supporters. They will effectively manage the performance of the retail operations, ensuring net profit is maximized in line with Mothers’ Union strategic objectives and values. This role will have a particular focus on developing new customer channels and will need a strong understanding of digital marketing and using data and insight to grow sales.

About you

You are an experienced retail professional with a proven track record of delivering growth of retail sales across multiple channels. Working knowledge of managing a shopify retail business is essential along with experience in retail buying. An understanding of the importance of brand management with a strong commercial focus combined with understanding of the need for Mothers’ Union to achieve its charitable objectives  Motivated by a genuine passion for the work of Mothers’ Union, you bring resilience, positivity, and a can-do attitude to everything you do. You will thrive in an environment of learning and make a huge impact.

Working Hours: Full time 37.5 hours per week

Please refer to our job description for more details.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 7%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Job. The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The closing date for applications is 11 August 2024. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

As CTA's Business Development Manager, your role involves increasing the uptake of MiDAS training and growing CTA membership. To do this you will need to have/develop an in-depth knowledge of the sector, be able to conduct your own research, develop relationships with our key stakeholders, and track performance metrics.

Responsibilities

Promoting CTA services, increasing uptake, and retention.

• Build and maintain strong relationships with existing members, ensuring their satisfaction and engagement to retain our existing membership.
• Develop and foster relationships with local authorities, umbrella organisations, charities, voluntary organisations and other stakeholders across the UK to promote CTA membership offerings.
• This will include creating a promotional package for CTA membership to be delivered to organisations across the UK.
• Develop and implement a comprehensive marketing and outreach strategy to promote MiDAS training courses.
• You will do this by collaboratively working with MiDAS customers, training providers, local authorities, and community organisations to raise awareness of MiDAS and its benefits. This will include running workshops, webinars, and information sessions to educate potential clients on MiDAS standards and certification that encourage participation in MiDAS training.
• Build and maintain connections with commercial organisations affiliated with CTA, ensuring strong relationships, and the offers are relevant adding value to CTA membership.
• Identify and pursue new business opportunities, including creating focused campaigns to attract new members and boost membership sales. This will include collaborating with CTA’s Country Directors and Development Officers to share these campaigns and involve them in the process.
• Using available internal MiDAS sales and participation data, develop a thorough understanding of who purchases and uses the product and how this can be leveraged to increase participation in the training programme and drive its income.
• Responsible for contributing to the MiDAS / Training newsletter
• Make the best use of social media, including content creation, to promote CTA membership and training offering.
• Work with senior leadership group to develop our sales systems and processes.
• Provide excellent customer service to address inquiries, resolve issues, and encourage membership renewals.

Research, analysis and reporting

• Develop and implement strategies to identify trends within the Community Transport sector and beyond. In doing so you will identify potential new stakeholders, potential threats, opportunities and areas for growth.
• Monitor developments within the wider voluntary and transport sector and adjust strategies accordingly.
• Use these insights to regularly provide feedback to the leadership group and make recommendations for growth.
• Track and report on key performance indicators related to MiDAS training and CTA membership. Including providing regular updates to management on progress, challenges, and opportunities.

Person Specification

Essential

Experience & Qualifications

• Extensive experience in business development and/or sales roles, including the creation of metrics for setting targets and measuring success.
• Experience and understanding of the community & voluntary sector.
• Experience of building strong working relationships with colleagues, partners and external stakeholders at all levels (including senior leaders) to deliver results on behalf of an organisation.
• Experience leading and participating in collaborative endeavors with other organisations through partnerships and alliance building.
• A qualification or experience relevant to the role and evidence of continual professional development.
• Experienced in creating marketing packs, promotional material, and presenting that material in varying formats.
• Experience working at both regional and national level.
• Ability to harness opportunities and develop campaigns to promote and sell services.

Desirable:

• Experience working within a community transport, membership organisation, transport, or community and voluntary organisation; ideally in a business development/sales position.

Knowledge, Skills & Abilities

Essential

• Excellent interpersonal and organisational skills, with an emphasis on collaboration and working well in a team.
• Strong communication and negotiation skills, including confidence to speak and present to different audiences.
• Ability to collect and interpret data and use it to drive planning and delivery of strategy. Highly motivated to deliver success.
• Excellent written and verbal communication skills.
• Willingness to challenge the status quo and received wisdom to find more effective ways of delivering outcomes.
• Strong IT and digital skills – including MS Office and digital communication tools.
• The ability to work on your own initiative and prioritize workload.
• Strong attention to detail.

Values & Attitude

Essential:

• A demonstrable commitment to our organisation’s values.
• Strong commitment to, and understanding of the principles of equality, diversity and inclusion.

Full job pack available on the Jobs section of the Community Transport Association UK website.

Your application should include the following two things:

• A personal statement that’s no longer than two sides of A4. Share your motivation for applying for the role and how you meet the essential requirements from the knowledge, skills and abilities section of the Person Specification. An up-to-date, detailed CV including all relevant employment history and key achievements in your most recent role(s).
• Please also ensure your CV has your email address, phone number including names and contact details of two people who can provide references, one of whom should be your most recent employer. We will only request references once we have chosen an applicant we wish to appoint. Also, ensure your CV does not contain personal data such as DOB, gender, nationality, etc.

Charity People is excited to be working with the brilliant SolarAid in the recruitment for a Website and Digital Fundraising Manager. A unique role that will have a huge impact on the fundraising team, reporting to the incredibly passionate Head of Supporter Growth.

Job Title: Website and Digital Fundraising Manager

Location: Remote working with travel to the London Office once a month

Contract: Permanent and full time

Salary: £38,588 - £44,363 per annum

About the organisation

Established in 2006, SolarAid is a UK based, international charity dedicated to bringing solar power to rural communities in sub-Saharan Africa.

Currently, there are nearly 600 million people in sub-Saharan Africa living without electricity. When the sun goes down at night, families are reliant on dangerous and expensive forms of lighting, such as candles and kerosene lamps.

Together with their social enterprise, SunnyMoney, SolarAid are pioneering innovative enterprise programmes that tackle poverty and climate change by providing access to clean, safe solar light to homes, clinics and schools. To date, they have distributed over 2.3 million lights, directly impacting over 11 million people.

Families across the continent can now rely on safe, renewable solar lights as the sun sets, but there is still a long way to go to achieve universal access to energy, and Solar Aid are stepping up our efforts to ensure communities otherwise left behind will have access to solar energy, creating instant sustainable change for people and the planet.

About the role

SolarAid have a small but very loyal base of individual supporters providing £1 million a year in donations, from sums of a few pounds to major gifts and, increasingly, legacies. Attracting donations from individuals that we wish to grow. This role will be important to help enable that.

The main purpose of the role is the management of the website and digital campaigns that support fundraising activities both online and offline

The total fundraised income is around £2.5 million, including corporates, and grants from foundations who also will check out our website.

Responsibilities:

• Management of the website and digital campaigns that support our fundraising activities both online and offline.

Projects within the first 12 months would include:

• Review the existing website and lead on a project to transition to a new platform, including seeking a provider and implementation
• Review and improve the online giving experience
• Potentially recruit a digital content role to provide relevant content to engage our audiences

Website and back-end

• Main responsibility for the technical back-end functionality of the SolarAid website, working closely together with the Digital Communications Manager who leads on content and front-end.
• Managing the relationship with SolarAid's web-agency, scoping, and leading development projects.
• Mainly responsible for website security and integrity, certificates, updates and plugins.
• Analytics and reporting
• SEO optimisation
• Donation functionality and platform integrations to continuously improve the supporter experience
• Website policies such as GDPR

Digital fundraising support

• Work closely with colleagues to understand and ensure the best possible supporter experience and journey
• Email Marketing
• Mailchimp email copy, setup and send
• Email analytics and reporting
• Supporter journeys for new and existing
• Google Grant setup and reporting
• Social media advertising
• Shopify for the online shop

About You

This is a great opportunity for an able and enthusiastic Digital Fundraising Manager, looking to progress to the next step in their career. You will have the following skills and experiences;

• Proven Website management experience, excellent knowledge of working in CMS systems and leading on more complex back-end and development projects.
• Proficient in effectively using data analysis tools (Google Analytics, Tag Manager) and user experience optimisation tools (HotJar), to inform future website project to optimise traffic and experience
• Email marketing experience, proficient in using proficient in using MailChimp and/or DotDigital, writing copy and setting up more complex email journeys
• Digital Fundraising experience, with a track record setting up digital advertising, a
• Experience producing budgets, reporting variances against the plan and re-forecasting
• Experience in using mass-email software, ideally Mailchimp

To kickstart the application process, please contact Seema Choudhury at Charity People today with your CV or profile. We are committed to providing equal opportunities and welcome candidates from diverse backgrounds. If you require any assistance or adjustments during the application process, please don't hesitate to reach out.

We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.

Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger.  No challenge is too big. With you we can do it.  Join us.

In 2021, Action Against Hunger UK launched an ambitious new 5-year fundraising and communications strategy, of which corporate funding is a crucial part. Reporting to the Head of Partnerships, the Senior Business Development Manager is a key member of the Partnerships team and a significant role in the Fundraising & Communications department.

We are recruiting for an experienced new business professional who has a proven track record of securing 6/7-figure partnerships with the corporate sector. The purpose of the role is to grow our portfolio of strategic high-value partnerships, securing funding and shared value opportunities aligned with the Sustainable Development Goals. 

This is a great time to join our team as we focus on growing and diversifying our partnerships portfolio. Working closely with the Head of Partnerships, you will have responsibility for continuing to evolve and implement our new business strategy and together with the Partnership Development Officer, you will drive forward our pipeline to win transformational partnerships. We have a huge range of projects and opportunities with which to engage new partners, both in the UK and internationally, but you’ll also have the chance to bring your creativity to the table with concept development and creating new products.

You’ll also have the opportunity to work closely with the Disasters Emergency Committee (DEC); and lead on projects with counterparts in the Action Against Hunger global network.  For more detailed information on the roles, please download the attached pdf Job descriptions.

Closing Date: 09-Aug-2024 Interview Date:  19/20 Aug-2024 

Please read the following carefully before making your application:

Then all you need to do is send your CV and write a covering letter explaining why you want the job and how your skills and experience make you the right person for the role. 

• For further information on pay and employee benefits please visit our careers page on our website
• As a UK based position, candidates must have the right to work in the UK
• We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
• Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
• If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk