Service officer jobs in brierley hill, west midlands
About This Job
We are seeking a highly organised and proactive Service Support Officer to join our Service Operations team. In this role, you will play a key role in supporting cadet units by assisting with their queries, resolving technical issues, and providing guidance & training on digital systems. You will ensure that users receive timely and effective support, helping them navigate challenges and make the most of our digital services. Additionally, you will collaborate with stakeholders to enhance system functionality, produce analytical reports, and contribute to the ongoing improvement of our digital solutions.
This is an exciting opportunity to work in a dynamic digital environment, supporting applications that enable the smooth operation of Cadet Forces across the UK. If you have strong administration and IT skills, excellent communication abilities, and a problem-solving mindset, we’d love to hear from you!
Responsibilities
· Provide direct support to cadet units, assisting with system queries and problem-solving.
· Manage helpdesk queries, ensuring timely and effective resolution of technical issues.
· Collaborate with stakeholders to understand their needs and support digital solutions.
· Identify and report system bugs to the development team.
· Produce clear and effective user guidance materials.
· Generate reports using Oracle Analytics to support decision-making.
· Undertake additional tasks as required.
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 18th May 2025.
Interviews will be held (virtually) during the week commencing 26th May 2025.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
The client requests no contact from agencies or media sales.
Inclusion International is looking for a new Executive Director. This is a key leadership role for our movement.
We are the global network of people with intellectual disabilities and their families. Our goal is to build a world where everyone is included in community life and where people with intellectual disabilities and their families have equal opportunities and rights.
The Executive Director will work closely with our Board of Directors, Council, staff team, and our member organisations around the world to lead the organisation, support our network, and help deliver our shared strategy for inclusion.
About the Role
The Executive Director is responsible for the overall management of Inclusion International. This includes overseeing our programmes and operations, building strong relationships with our members and partners, and supporting our global advocacy and fundraising work.
We are looking for a strategic leader who can build trust, manage a skilled remote team, and strengthen the impact of our global work.
The successful candidate will have senior-level experience in the non-profit sector, a strong understanding of inclusive practice, and a commitment to the rights of people with intellectual disabilities.
You can find the full job description and more about who we're looking for in our attached recruitment pack.
The role is full-time and can be done remotely. We are especially interested in candidates who are based in the UK and familiar with the UK charity sector.
Salary is £95,000 per year, depending on experience.
We welcome applications from people with diverse backgrounds and experiences, including people with intellectual disabilities and their family members.
The client requests no contact from agencies or media sales.
Play a vital role to ensure that the voices of lived experiences contribute effectively to the development of policy, research, and services in eating disorders.
We are recruiting maternity cover for a Co-production Officer role at Beat, the UK’s eating disorder charity. You will work passionately to ensure that the voices of people with eating disorders and their carers (referred to in the team as experts by experience) contribute effectively to the development of research, policy, and services. This will include projects led by researchers, clinicians, or policymakers that we are supporting with co-production, and projects within Beat.
The role is based remotely and will require evening work for the facilitation of co-production groups and sessions.
Beat offers flexible working across four days/week, more details on the role and how to apply are available in the candidate pack.
Founded in 1989 as the Eating Disorders Association, our mission is to end the pain and suffering caused by eating disorders.



The client requests no contact from agencies or media sales.
About This Job
Are you passionate about digital transformation and supporting the delivery of impactful projects? As a Project Support Officer within Cadet Digital Services, you will play a vital role in ensuring the successful implementation and adoption of digital systems across the Cadet Forces.
Working closely with the Project Manager and key stakeholders, you will assist in the coordination, planning, and execution of digital initiatives, ensuring they align with operational needs. Your role will involve gathering and refining user requirements, supporting system rollouts, and contributing to digital training programmes that equip personnel with the skills to effectively use our platforms.
You will have the opportunity to engage with volunteers and staff nationwide, delivering support through a mix of in-person sessions, webinars, and online learning resources.
If you thrive in a dynamic and fast-paced environment, enjoy problem-solving, and are keen to make a difference in the digital landscape of the Cadet Forces, this role is for you.
Responsibilities
· Provide support and assistance to the Project Manager to ensure the successful implementation and operation of digital projects.
· Consult with employees and volunteers to gather, document, and refine requirements for projects, ensuring alignment with operational needs and objectives.
· Attend meetings, conferences, and stakeholder engagements as required to provide updates, gather feedback, and contribute to strategic discussions.
· Develop and maintain training materials, including manuals, eLearning modules, and instructional videos, ensuring they reflect the latest system updates and compliance requirements.
· Schedule and manage training sessions effectively to maximise participant engagement and learning outcomes.
· Deliver training sessions to a diverse audience nationwide using various methodologies such as in-person workshops, webinars, and self-paced online courses.
· Foster a knowledge-sharing community among users to encourage collaboration and problem-solving.
· Undertake any other tasks as required to support the digital projects team and training initiatives.
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 18th May 2025.
Interviews will be held (virtually) during the week commencing 26th May 2025.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based in central Birmingham, with regular travel and some flexible home working.
Salary £29,651 per annum - full time 36 hours per week. The full job description can be downloaded here.
Benefits include: 30 days holiday, working flexibly policy, non-contributory healthcare benefits, season ticket loans and a company pension scheme.
Deadline for applications: 2 May 2025.
Interview Date: 8 May 2025
We are the British Dietetic Association (BDA). We are an award-winning not-for-profit organisation, based in Birmingham, employing dedicated, dynamic and professional staff who deliver services for our membership of more than 12,000 dietetic professionals.
We are the leading organisation of nutrition professionals in the UK; representing the entire nutrition and dietetic workforce across all sectors. Our vision is to improve the health of the UK population by: protecting and improving health and care services, developing health and social care nutrition policy, improving the impact of dietetics and promoting positive discussion on food, nutrition, wellbeing and health.
Role details:
The BDA is seeking a new Partnerships Officer to work as part of the Commercial Team, leading on the management of high volume, lower value sales, direct account management and business reporting.
The new role will support the BDA’s Strategic Plan 2024-34 and will suit a candidate with a some experience of sponsorship sales and/or partnerships delivery and an interest in business reporting, evaluating impact and business development.
Ideal candidate:
Are you a positive, dynamic person who enjoys being busy and would like to be an integral part of a friendly, talented team?
We’re looking for someone who can hit the ground running, delivering essential business activities such as high volume, lower value sales, account management, project delivery and business reporting. This is an entry level role working alongside the Partnerships Manager and Director of Partnerships. We would like you to relish closing sales opportunities and reporting on commercial activities for the team. Ideally you will have experience of delivering sales, within a regulated or professional association/charity environment.
In return, we offer exciting opportunities to develop within the commercial team of the BDA and build purposeful partnership relationships. The BDA have a collection of small departments who all work closely together and have a ‘one team’ ethos, The role will require somebody who enjoys the challenges that come with delivering and reporting on sales targets and measuring impact.
Please apply to via this portal with your CV and a covering letter by the end of Friday 2 May.
Applications without a covering letter will not be accepted.
The client requests no contact from agencies or media sales.
Birmingham Cathedral is a beautiful building with a wonderful community of worshippers, volunteers and staff. We are inspired by a strong sense of social justice, a passion for supporting those who are marginalised within the city and a commitment to celebrating all that is wonderful in our diverse city and diocese. We strive for our Cathedral to be fully representative of the richly diverse communities we serve, and have an unwavering desire to share God’s love, and the good news of Jesus Christ in a spirit of service.
Birmingham Cathedral demonstrates daily its attraction as a house of prayer to the people of the city and its international visitors. Alongside daily worship, enriched by the Anglican choral tradition, the Cathedral hosts diocesan, regional and national events and is responsive to immediate community needs for celebration and lament. With growing confidence and newly refurbished Burne-Jones windows, the Cathedral has a clear vision and strategy. The Cathedral’s strategic plan focusses on three priorities: Pray, Serve and Grow and gives Birmingham Cathedral a clear sense of purpose and direction.
The Chief Operating Officer (COO) is the senior lay officer in the Cathedral and has the responsibility for managing the business functions of the Cathedral and monitoring operational performance.
As COO. you will be pivotal to the delivery of the Cathedral’s vision and strategy and the development of business and operational plans to ensure delivery of the Cathedral’s strategic outcomes. You will work with the Dean and the Senior Management Team to develop and implement strategy and policy, ensuring good governance, the effective and professional administration of the Cathedral in compliance with all policies and procedures and relevant statutory legislation.
The Cathedral Chapter (our Trustee Board) is looking for a collaborative colleague who will enhance the Cathedral’s caring culture, working closely with the staff team, volunteers and the wider cathedral community. Chapter’s strategic priorities include working towards financial sustainability; reviewing the operating model of the Cathedral and managing change; working towards environmental sustainability; creating partnerships to support the Cathedral’s work with the vulnerable and marginalised and ensuring effective safeguarding.
Birmingham Cathedral is a Christian Church of the Anglican Communion and the seat of the Bishop of Birmingham. As the Church of England cathedral chur

The client requests no contact from agencies or media sales.
Job Title: Independent Services Manager
Service: Independent Services for complaints and secure accommodation reviews
Salary Range: £19,200 to £20,400 per annum (FTE £32,000 to £34,000)
Location: Home based
Work Pattern: Part-time, 21 hours (ideally over 3-4 days)
Contract Type: Permanent
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About Coram Voice
Coram Voice is part of the Coram Group of charities. We are a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
About the Independent Service Manager role
We are looking for an experienced childcare professional to manage our England wide service for complaints under the Children Act (1989) and Independent Person service for Secure Accommodation Reviews for children placed in secure children’s home under section 25 of the Children Act (1989).
The role will be responsible for the delivery of this national service managing a group of committed and dedicated Independent Person, as well as managing the relationships with our commissioning authorities. You will have the credibility to work at a management level, and the skills and experience in the sector to support and manage people, relationships with commissioners whilst maintaining high standards of professional practice.
We want a leader who will build and develop our team of associate Independent Persons who act as Investigating Officers, Independent Persons, Stage 3 Panel chairs and panel members for Children Act (1989) complaints against local authorities, and Independent Persons for Secure Accommodation Reviews.
The post holder will be responsible for ensuring excellent service delivery that meets internal and external performance measures. They will hold responsibility for quality assuring work undertaken via contact with Independent Persons and scrutiny of investigation reports.
We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.
This post will be home based (with access to our attractive Central London offices for those who wish to do so).
The post holder may on occasion be asked to travel within England as part of contract management or to attend staff and management events in London.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: Monday 5th May 2025 at 23:59
Interview Date: Wednesday 14th May 2025
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
2025 Coram Voice - Registered charity no: 1046207
We are a leading children’s rights organisation. We champion the rights of children and get young voices heard in decisions that matter to them.
The client requests no contact from agencies or media sales.
At The King’s Trust, we’re committed to creating opportunities for young people—and strong financial systems help us deliver on that promise. We’re looking for a Finance Service Owner to lead the development and optimisation of our finance systems, supported by effective processes, technology, data and people.
This is a unique opportunity to shape the future of finance technology, ensuring our systems are efficient, secure, and scalable, while supporting key teams across the Trust.
What You’ll Do:
- Lead the strategy, development, and optimisation of finance technology
- Work with stakeholders to ensure our systems accurately support finance business processes and people
- Align finance technology with Fundraising, Delivery and People systems and overall Enterprise Architecture
- Own the end-to-end delivery of finance technology solutions
- Ensure our finance architecture is robust, scalable, accessible and future-proof
- Stay ahead of emerging financial technologies, best practices and compliance requirements
- Identify risks, develop disaster recovery plans, and maintain strong data governance
What You’ll Bring:
�� Expertise in finance systems and technology solutions
�� Strong leadership and stakeholder management skills
�� Ability to translate technical concepts into clear, actionable solutions
�� Experience working with not-for-profit organisations and financial processes
�� A passion for using technology to enhance financial efficiency and transparency
Join us in shaping the future of finance technology at The King’s Trust and help us maximise our impact for young people.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Digital Engagement Officer is a key member of the Marketing and Communications team and will support the day-to-day running and development of our digital channels. You’ll work to drive engagement, reach new audiences and provide a smooth supporter experience.
You’ll be writing and uploading content to our website, analysing performance, reporting back on learnings and developing plans for improvement. You’ll also help run our email programme. This will involve managing our supporter newsletter, with the support of the Senior Digital Engagement Officer. It’ll also cover growing our list of supporters consenting to hear from us, running testing plans and assisting other teams with their mass email needs.
You’ll work closely with the Senior Digital Engagement Manager, Senior Digital Engagement Officer, wider Marketing and Communications team and colleagues across fundraising, policy, research and services to contribute to the digital elements of the marketing and communications strategy.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a fantastic opportunity for a proactive individual who enjoys working collaboratively to join Waterloo Uncovered as Administrative Assistant.
Waterloo Uncovered is the ground-breaking charity that combines world-class archaeology with veteran recovery and wellbeing. Since 2015 we have been supporting veterans and serving military personnel, through programmes centred around the archaeology of the Waterloo battlefield. For example, learning archaeological skills through excavation on the battlefield supported by a wellbeing team, bringing the artefacts discovered at Waterloo to beneficiaries in their community, or supporting beneficiaries to explore archaeology and history of conflict through our online programme. All our programmes link conflicts past to conflict present, as beneficiaries uncover, recover and discover.
As Administrative Assistant you will be part of our small, dynamic, and passionate team, which is supported by an extensive network of volunteers. You will work closely with the Chief Executive on all aspects of our administration in support of our operational delivery, communications, fundraising and outreach.
Key responsibilities:
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Programme administration, engaging directly in support of beneficiaries for onboarding, logistics and follow up, answering enquiries and general tasks.
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Customer service, responding to email and telephone enquiries and correspondence.
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Database and spreadsheet management, including managing contacts and suppliers, as well as donor and volunteer data on our CRM system and digital filing.
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Processing financial and accounting requirements, including invoices, payroll, expenses and supplier payments.
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Virtual office support, arranging meetings and team events, providing secretariat to Trustee Board, office contracts, suppliers and administration.
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Researches as requested, complies and summarises information for drafting applications for grants and trusts, managing fundraising pipeline and tracking, reporting schedules and reports.
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Administration of social media accounts, support to drafts of newsletter and impact reports, and other communication initiatives.
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Event administration, including bookings, logistics and support to outreach and event delivery.
What you will need
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Strong written and verbal communication and interpersonal skills, able to present a professional and positive image for the organisation.
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Ability to work under pressure, with accuracy and minimal supervision, with a proactive approach to problem solving and process improvement.
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Data management and entry skills, including the ability to maintain and improve data and information digital filing systems, with accurate record keeping.
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Digital literacy, proficiency on google suite, microsoft, and social media (e.g. linkedin, facebook), able to present information accurately and clearly.
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Excellent organisational, time management and collaborative skills, able to work with a range of stakeholders.
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Experience of working within the charity or similar sector in an administrative role.
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Communications and / or social media experience.
How to apply
Application is by way of a CV and Covering letter. The closing date for applications is 5pm on Monday 5 May. Interviews will take place around 12-13 May. Please indicate in your cover letter any dates of unavailability.
Please note that this role is remote, but the successful candidate will be required to travel to team days in London at least twice per month at their own cost.
The client requests no contact from agencies or media sales.
At The King’s Trust, we’re on a mission to help young people thrive—and technology plays a vital role in making that happen. We’re looking for a IT Service Owner- (Fundraising) to lead the way in ensuring our fundraising systems and technology are optimised, effective, and aligned with our long-term strategy.
In this role, you’ll own the end-to-end delivery of fundraising technology solutions, collaborating with stakeholders to shape and implement a service that supports our fundraising teams, enhances supporter engagement, and drives revenue growth.
What You’ll Do:
Lead the strategy, development, and optimisation of fundraising technology
- Work with stakeholders to ensure our systems support fundraising excellence
- Ensure our fundraising tech is scalable, secure, and future-proof
- Identify and mitigate risks while ensuring best-in-class data governance
- Keep on top of emerging fundraising technologies and digital trends
- Align fundraising technology with Finance, Delivery and People systems and overall Enterprise Architecture
What You’ll Bring:
Strong leadership and stakeholder management skills
Technical knowledge of fundraising systems and CRM platforms
Ability to translate complex tech into simple, effective solutions
Experience delivering successful technology projects in fundraising or NFPs
A passion for leveraging technology to maximise fundraising impact
This is a fantastic opportunity to shape the future of fundraising technology at The King’s Trust, making a tangible difference in young people’s lives
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

The client requests no contact from agencies or media sales.
Salary: £85,000 plus bonus
Contract: permanent, full-time
Location: London
An established charity that has been making a real impact for vulnerable people and households in poverty, have a unique opportunity to join their next chapter of growth.
Do you consider yourself to be naturally commercially minded? Have you provided leadership to large teams? Do you have a background in innovating services for the charity sector?
TPP are recruiting a Director of Client Partnerships (Business Development and Service Ops improvement)
The Role:
As the Director of Client Partnerships (Business Development and Service Ops improvement), you will play a key role in providing strategic leadership for driving commercial growth and ensuring effective delivery of operational services to partners.
You will be developing and executing strategies to drive commercial growth, which in turn will include maximizing business opportunities within existing client partnerships. Oversee the efficient and effective execution of operational processes, ensuring all client services are delivered to the highest standard. Work closely with internal teams to streamline operations and improve service delivery. Work across the organisation on innovation projects that help you achieve your strategic goals.
Requirements:
- Proven track record in senior leadership and commercial strategy implementation
- Experience leading large teams and managing Heads of
- Good understanding of Charity operations
- Experience working with a variety of delivery partners and developing key relationships
- Natural change manager and influencer
- Experience being involved in a variety of innovation projects across an organisation
- Demonstrable business development wins
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £85,000
Location: Hybrid (Birmingham City Centre; minimum one day in office per week)
Hours: 37.5 hours per week, Monday–Friday
About Auriga Services
Auriga Services is the commercial arm of Evnia Charitable Trust, a registered charity. For over 20 years we’ve designed and delivered grant-management, welfare-advice and social-value programmes that genuinely improve the lives of vulnerable people and households in poverty. As a public-benefit entity, all surpluses are reinvested to support those in need, making Auriga unique in the marketplace.
Role Purpose
We have been through significant growth over the past few years, and our operations have become more complex, which is why this new role has been created. As a member of our Executive Team, the Director of Client Partnerships will report to both the CEO and the Board, with responsibility for driving commercial growth and operational excellence across our partnership management, business development and service-delivery functions. You will ensure our expert advice and grant-management services are delivered efficiently and innovatively, maximising value for both clients and beneficiaries, so we become not just a trusted supplier but a strategic partner.
Key Responsibilities
- Strategic Growth & Development:
- Devise and execute strategies to grow income targets by an agreed percentage per annum.
- Identify and secure new partnership opportunities to diversify revenue streams.
- Operational Excellence:
- Oversee circa 55 FTE across partnership management, operations and business development.
- Reduce cost to serve through streamlined processes and technological integration.
- Team Leadership & Development:
- Line-manage Partnership Managers (x2), Head of Advice Services, Head of Service Delivery and Head of Business Development.
- Foster a culture of collaboration, continuous improvement and high performance.
- Client Relationship Management:
- Act as primary ambassador for key clients, handling escalations and strategic discussions.
- Elevate Auriga from supplier to trusted strategic partner.
- Technology Integration:
- Collaborate with Head of IT to embed new digital tools and data-driven decision-making.
- Financial Stewardship:
- Own budgets for client-partnership operations, monitoring performance and re-forecasting to meet targets.
- Performance Tracking & Reporting:
- Establish and report on KPIs for growth, efficiency and client satisfaction to the CEO and Board.
About You
- Proven senior-leadership experience in client management, partnerships or business development (charity / not for profit sector desirable).
- Strong entrepreneurial skills, with a demonstrable track record of driving commercial growth and operational efficiency.
- Strong financial acumen and experience managing multi-million-pound budgets.
- Excellent strategic-thinking, analytical and relationship-management skills.
- Familiarity with digital transformation and technology-enabled service delivery.
- Outstanding communication skills with the ability to influence at Board level.
- Right to work in the UK (no visa sponsorship provided).
Why Join Us?
- Purpose-Driven: Make a direct impact on reducing poverty and hardship.
- Charity-Owned: Join a commercially minded team with genuine social values.
- Executive Influence: Report directly to the CEO and shape organisational strategy.
- Hybrid Flexibility: Balance home and office working in Birmingham’s city centre.
If you would like to apply for this role, please send an CV and a brief covering letter explaining your interest and suitability in confidence to Jenny Hills at Harris Hill, via the apply button. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to speak.
Closing date for applications: Monday 5th May 2025
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
About you
Do you want to use your skills to make it possible for people with myeloma, an incurable blood cancer, to live longer and better lives?
Myeloma UK is looking for a motivated and pro-active Policy Officer to join our Patient Advocacy team within the wider Research and Advocacy directorate. You will have experience of analysing, developing, and communicating policy issues, excellent communication and influencing skills and the ability to present findings and recommendations to a range of audiences. The post holder will have excellent attention to detail and the ability to prioritise and work under pressure.
The successful candidate will be a highly regarded ambassador for Myeloma UK with a desire to continuously improve and to make a difference while working flexibility and using their own initiative.
Experience of public/patient engagement work, participating in government policy consultations and patient advocacy campaign work would be beneficial but not essential.
About the role
As the Policy Officer you will be part of the Patient Advocacy team who work to ensure that the patient voice is heard and acted upon by UK and devolved nations healthcare policy decision makers. You will support Myeloma UK’s ambition to deliver personalised medicine, such that every person living with and affected by myeloma and associated conditions has access to the best diagnostics, treatment and care services and quality of life experience.
Your role is vital to developing strategic approaches to UK health policy legislation and consultations to ensure that UK government and devolved nations healthcare policy supports the needs of people living with and affected by myeloma and associated conditions.
You will support the Policy Manager to assess existing healthcare policies, regulations and legislation to understand their implications for myeloma-specific healthcare systems, providers and patients
About us
Myeloma UK is the only UK charity focused on myeloma and its related conditions. We provide support and influence access to treatments, while researching a cure. Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. Together, we support, so no one faces myeloma alone.
We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.
Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.
Our culture
Wellbeing and staff engagement are at the heart of our culture. We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.
How to apply
If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:
1. A cover letter telling us more about you and what you think makes you a good fit for this role
2. A CV that sets out your career history, with key responsibilities and achievements
Applications close on 12 May 2025 and interviews will be held w/c 19 May 2025.
Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:
· sex
· race
· disability
· age
· sexual orientation
· gender reassignment
· religion or belief
· marital status
· pregnancy and maternity
Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.
The client requests no contact from agencies or media sales.
This is an opportunity to take on a new leadership position in a unique educational charity. As part of our succession planning, Number Champions is recruiting a CEO to take on all management of the charity and to help the board define and deliver its strategy. This will be our most senior staff position.
Background - Number Champions
We train volunteers to use games and other creative activities in primary schools in one-to-one sessions with children to help them gain confidence and skills in maths. This support helps put children on track to achieve their full potential in a world where numeracy is a vital building block. Over half the children we support are from disadvantaged backgrounds, which is where the need is greatest.
Founded in 2018, we have already helped over 1,500 children. We now have 115 volunteers running weekly sessions. This year they are helping 334 children in 38 partner schools across London, and we plan to continue to grow organically every year to support more children.
Our vision is not just that we grow in scale, but that through our example other organisations copy our model, and that eventually all primary school children will have access to volunteer support in maths.
CEO role
The CEO will be a new permanent role, reporting to our founder Chair and to the board of trustees. You will take on all aspects of managing our award-winning charity and drive the board process of setting and delivering strategy. This will include financial management of the charity and involvement in fundraising. This is in the context of our succession plan, whereby our Chair will hand over the executive responsibilities which he currently exercises on a pro bono basis. This is to allow us to recruit a new Chair within two years.
You will line manage the Head of Operations - our current senior employee, who manages our other two staff. The role will be part time for the equivalent of 3 days a week.
Location
You will work mainly remotely, although you will be expected to attend periodic meetings in London. We therefore require candidates to live within commuting distance of Central London, giving maximum flexibility for both the employee and the charity.
Person specification
Candidates must be able to show previous success as a member of the Senior Leadership Team of a charity. You should be a collaborative worker able to build productive working relationships with people throughout the charity and beyond. As continuing our growth is a strategic goal, we need you to have experience in marketing.
We have a high-performing staff team, and a key requirement is that you are able to continue to develop the team. You therefore need the interpersonal skills to keep the existing staff motivated, productive, and appreciated. You will also require the confidence to implement changes you identify as important. As you will take over all the executive responsibilities of the charity’s founder Chair, you will also need the sensitivity to navigate any resultant issues.
The full role and person specification is attached to this advertisement.
If you believe you are a good candidate but you do not meet the exact requirements we have set, please do apply explaining why you are well qualified.
Potential
There is huge potential for you to develop the charity to support many more children while maintaining or improving quality of delivery. You will also have the opportunity to identify and achieve additional strategic goals.
In parallel, you will be able to progress your own career in an organisation with a positive culture, whose trustees, staff, and volunteers are passionate about improving children’s educational and life chances.
We hope that you will be motivated to apply to our role.
Please send your CV plus a covering letter explaining why our role is right for you and you are the right candidate for it.
We support primary school children in numeracy to help them achieve their educational and life potential.
The client requests no contact from agencies or media sales.