Service Manager Jobs

An exciting new opportunity to join Homeless Link's Consultancy Team, working with our network of expert consultants across the country to provide a range of tailored support to the Homelessness Sector.

Homeless Link is the national membership charity for frontline homeless agencies and the wider housing with health, care and support sector in England. With more than 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.   

As a Consultancy Manager, within our Sector Development Directorate, you will play a vital role in the management and delivery of high-quality consultancy projects for Homeless Link’s customers. We are looking for an individual with a passion for ending homelessness, along with an understanding of the world of social enterprise and how it can build financial resilience in our sector. 

The successful candidate will have experience of working at a management level within the homelessness sector, with an appetite to transfer their skills and knowledge by offering consultancy support. They will have an entrepreneurial spirit, knowledge of good practice and a drive to support organisations to develop.

We are actively seeking to increase our diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.

For more details of the role and how to apply please follow the link to our website.

You’ll be at home, working online, recruiting and interviewing new volunteers, pulling teams together, planning and strategising systems to support our amazing volunteers.  You've great people skills and a talent for bringing out the best in people, spotting their strengths, building up their confidence. You’ll be supported by our Salesforce Manager and Content & Communications Lead and will work alongside colleagues heading up our services.  

We’re at the start of a new 5-year journey to create space for people who stammer – so we’re building our team.  This is a new role at STAMMA, so there is space to shape, create and shape volunteering at the start of our new strategy.  Now couldn’t be a better time to join.

We're embarking on a new strategy, fuelled by the National Lottery, which includes significantly expanding our volunteer operations which will be headed up with this new post.  We've already a team of over 30 brilliant volunteers.  Our services are central to what we do - so you'll be at the very heart of it all. Recruiting and supporting volunteers across the helpline, training and advocacy services, including supporting our amazing group leaders around the country. 

Essential Skills & Experience

• At least 3 years’ experience of volunteer management.  We’re particularly looking for experience with online recruitment and management of volunteers.
• Experience of establishing new volunteering and training systems, so you can help us scale up operations.
• An understanding of best practice and the regulations around volunteering.
• Thorough understanding of safeguarding practices and issues.  The postholder will be the safeguarding lead in this role.
• Experience of presenting to groups of people and facilitating discussion and initiatives and coaching individuals.
• Strong writing and presentation skills.
• Experience of working within voluntary sector.

Desirable

• Experience of working with local groups and/or working with a membership organisation.
• Experience of organising volunteer events.
• Experience of using a CRM or volunteering management system.
• It would be great if you stammer, but not essential.

Soft Skills

• Leadership
• Self-starter
• Able to manage and prioritise a varied workload within deadline.

RESPONSIBILITIES

We expect to recruit from our members and from the community of those who stammer or those who support people who stammer (speech & language therapists, family and friends).

• Recruit and induct new volunteers to support our services, working with the Services Director and the Training & Outreach Lead. 
• Work with the service managers to review training and update training modules.
• Ensure there is appropriate training, support, supervision and acknowledgement for volunteers and ensure processes comply with the charity’s values
• Research and write volunteer policies and procedures, including risk assessments.
• Support and recruit volunteer community leaders for our groups and networks; work with them to aim for consistent quality across the groups experience and develop an online training programme for leaders.  Longer term, put a funding case together to support a training weekend for community leaders.
• Keep records on which community groups are active and identify areas of need and feedback mechanisms.
• Work with Content & Communications Lead to produce regular mailings and volunteer recruitment campaigns.
• Keep up to date with legislation, best practice and policy related to volunteering and make any necessary modifications to accommodate changes.
• Maintain the database of volunteers and ensure all volunteers are registered members.
• Manage budgets and resources, including the reimbursement of volunteer expenses.

PLEASE NOTE

This is a hybrid role, and all staff are expected to attend team meetings, held in London, every 6-8 weeks.
Candidates need to be based within mainland UK as they will be expected to attend in-person staff meetings and visit local groups.   
Previous candidates need not apply.           

INTERESTED?

If you think you fit the bill and can tick most of the boxes needed under the Job Spec, then do apply. We need:

1. A CV.

2. A cover letter of no more than 2 pages to explain why you want this job and how you fit the Job Spec, with particular attention to skills and experience. Applications without a cover letter will not be accepted.

Deadline for applications 23rd April.

TIMETABLE

Ongoing Short one-to-one Teams informal chats will be offered to long-listed candidates in the first instance with the CEO, so if you can, get your application in before 29th April. Following this, candidates will be shortlisted for a panel interview via Teams. 

Tues 29th April 1st Panel Interview (online)

Thurs 1st May Meet the staff (online): If you reach the 2nd round you will get the chance to meet the staff team and get a feel for the people you’ll be working with. 

Fri 9th May 2nd Panel interview, in person, London.  Those attending the 2nd panel interview will be expected to prepare a short presentation.

About the role

You will be responsible for developing, coordinating, and delivering internal training programmes to enhance the skills and knowledge of our staff and volunteers, aligned with our Learning & Development (L&D) policy.

Working closely with managers and subject matter experts, you will identify training needs, create engaging learning materials, and ensure that all training aligns with best practices.

You will also oversee training logistics, maintain accurate records, and evaluate the effectiveness of training initiatives.

You will be passionate about supporting teams to provide high quality services.

You will have experience in learning and development, excellent communication skills, and a strong understanding of the challenges faced by people accessing EF support.

This is a national role, you will be expected to travel to all of our bases across England.

About you

You will have experience of developing, delivering and quality assuring training in the health and social care field.

You should also have:

• Experience of recording information, analysis and presentation of data.
• Flexible approach to training delivery, including face-to-face, virtual, and blended learning across the country.
• Understanding of different learning styles including neurodiversity and how to support all styles
• Experience of planning training or events.
• Ability to gather, analyse, and act on feedback to improve training content and delivery.
• Ability to manage multiple training projects, schedules, and deadlines effectively.
• Ability to maintain accurate training records and ensure compliance with legal or organisational standards.

Are you passionate about social justice? Do you want to help women heal and thrive?

One25 is a Bristol-based charity supporting women to move from crisis and trauma towards independence in the community. The Supporter Development Manager is a key role to help achieve our ambitious fundraising goals.

We’re looking for someone who is an enthusiastic people person, a skilled team leader, has proven experience securing donation income over time, is well organised, and is a good team player with a collaborative approach.

Leading a small team of talented fundraisers, you’ll work with the Community Fundraiser, Fundraising and Engagement Officer and the Fundraising and Communications Assistant to deliver on our supporter promise.

This is a unique time to join our charity at a pivotal stage of growth. The Supporter Development Manager will work closely with the Fundraising and Communications Manager and be crucial in shaping our income growth strategy and growing our supporter base to achieve long-term sustainability for the charity. Join us in this exciting new chapter.

In this role you will:

· Be inspired as you see the real difference your work makes for marginalised women in Bristol and beyond.

· Champion the needs of women and spread awareness to effect change.

· Have autonomy to develop individual giving whilst also working closely with our Philanthropy Manager and Grants Manager to ensure a seamless approach.

· Get to know our fabulous supporters and play a key role in growing the One25 community.

· Be part of a passionate, creative and dedicated fundraising and communications team.

One25 is committed to being an inclusive workplace that represents the diversity of the communities we serve. We actively encourage applications from candidates with diverse backgrounds and experiences. We particularly encourage applications from ethnic minority, LGBTQ and disability groups, and those who have lived experience of multiple disadvantage as these groups are underrepresented within our workforce. All applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, disability or age. We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post.

Benefits: Generous leave allowances: 33 days holiday inc. bank holidays; additional holiday linked with length of service, 2 days wellness leave; up to 13 additional days’ time off in lieu; plus, additional time off on any working days that fall during the Christmas and New Year closure.

Option to join the 4 Day Week pilot following successful completion of probation period (work 20% less for the same salary)

Enhanced company sick pay

Enhanced maternity, adoption and paternity/partner pay

Access to Employee Assistance Programme

Access to HSF Health Plan

Mental Health Champions

Reflective practice sessions

Cycle Scheme

Opt-out pension scheme.

Hours: 37.5 hours a week, Monday to Friday (including occasional evening and weekend commitments). After successful completion of probation period, employees have the option to join the 4 Day Week pilot following (work 20% less for the same salary).

Salary: £36,447 per annum

Contract: Permanent

Location: This role will be a mixture of office-based and homeworking. We are open to options around this.

Applications by: Thursday 1 May at 9am

Interviews: Tuesday 13 May

Start Date: As soon as possible

We know sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for job if they don't tick every box. If you're excited about working for us, and have most of the skills or experience we're looking for, please go ahead and apply. You could just be what we're looking for!

Senior Partnerships & Philanthropy Manager

We are seeking a tenacious and results driven Senior Partnerships & Philanthropy Manager to support the development and delivery a brand new strategy for high-value giving.

Position: Senior Partnerships & Philanthropy Manager

Location: Hybrid with occasional travel to Warwick, London, Birmingham 

Salary: £50,000 - £55,000 per annum

Hours: Full Time 35 hours per week

Contract: Permanent

Closing Date: Monday 21st April

Interview: W/C 28th April

The Role

As Senior Partnerships & Philanthropy Manager you will role model first class relationship management, hold a portfolio of high profile relationships across partnerships and philanthropy.

You will work closely with the Assistant Director of Fundraising (Philanthropy & Partnerships) to drive high-value fundraising strategies, manage strategic partnerships, and lead a motivated team. You will oversee income generation, ensure best-in-class partnership management, and play a vital role in operational planning and stakeholder engagement.

Key Responsibilities

• Lead, mentor, and manage the Partnerships & Philanthropy team to achieve ambitious income targets.

• Develop and implement high-value fundraising strategies to support both restricted and unrestricted income.

• Manage a portfolio of key relationships and strategic partnerships, ensuring exceptional stewardship.

• Oversee pipeline management, prospect research, and strategic fundraising priorities.

• Work closely with finance to manage VAT, Gift Aid, and GDPR compliance.

• Create compelling fundraising materials, reports, and engagement strategies.

• Collaborate with senior leadership and external stakeholders to advance strategic partnerships.

• Ensure all fundraising activities align with best practices, regulations, and data protection policies.

• Represent the organisation at key meetings and sector events, bringing insights to enhance fundraising efforts.

About You

As Senior Partnerships & Philanthropy Manager you will be a passionate and results-driven fundraising professional with a proven track record in securing and managing high-value partnerships. With deep knowledge of philanthropy and corporate giving, you excel at building strong relationships and delivering impactful fundraising strategies.

Essential skills and experience include: 

• Experienced fundraiser with expertise in partnerships and philanthropic giving.

• Proven success in securing and managing six-figure partnerships.

• Strong relationship manager with experience working with senior staff, volunteers, and stakeholders.

• Knowledgeable in philanthropy with insight into donor motivations, giving mechanisms, and trends, particularly in the health charity sector.

• Skilled project manager able to balance multiple priorities and collaborate across teams.

• Effective leader with line management experience, capable of motivating and supporting a busy team.

• Financially proficient with experience in budgeting, Excel, and CRM/database management.

• Excellent communicator with strong written and verbal skills.

• Highly organised and detail-oriented, committed to delivering results.

Benefits Include:

• 10% Employers Pension Contribution

• 28 days annual leave plus Bank Holidays as a minimum

• Flexible Working

• 2 hours per week Wellbeing time out for full time staff

• Apprenticeships, training and development opportunities

• Health Cash Plan

• Company Rewards

• Plus many more great staff benefits!

Please upload your CV and a covering letter outlining your interest in the role, how you meet the criteria of the role. The covering letter should be no more than 2 sides of A4.

Equality and Diversity

The charity is committed to inclusivity and representing the diversity of the communities, it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.

Other roles you may have experience of could include Head of Partnerships & Philanthropy, Senior Fundraising Manager, Strategic Partnerships & Philanthropy Lead, Corporate & Philanthropy Fundraising Manager, Senior Manager – Partnerships & Major Giving, Head of Corporate & Philanthropy Fundraising, Senior Relationship Manager, Major Gifts & Partnerships Manager, Senior Development Manager, Director of Partnerships & Philanthropy. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Tinnitus UK is the UK’s only charity dedicated to tinnitus.

We want to see a world without tinnitus and have just launched an ambitious new 10-year plan setting out what we are going to do about finding cures and preventing people from getting tinnitus, where it is avoidable.

Today though, there are nearly 8 million people in the UK with tinnitus, with well over 1 million of them in or near crisis point. Whilst the majority of people end up being able to live well with tinnitus, the journey can be long, arduous and isolating with periods of significant impact. Care and support for people with tinnitus needs to improve and that’s one of the most important drivers of our new plan.

We are looking for a talented, creative and dedicated marketing professional to join our small but powerful team to help us deliver our new plan.

If you have experience of direct marketing and are looking for a busy, challenging, but rewarding role where you get to see the impact of your work on improving the lives of people with tinnitus, please get in touch.

This role is based in Sheffield and although we’re happy to discuss flexible/hybrid working, we would expect the majority of your time to be in the office with the team.

We will be actively recruiting so please apply as soon as you can. If you would like to find out more about the role, we would be happy to arrange an informal call.

Job Title: Community Fundraising Manager - VAC134

Working Hours: 37.50 per week (Flexible and part time working offered by agreement)

Salary: circa £42,230 per annum

Contract: Permanent

Deadline: Friday 18th April 2025

Location: Leeds/Hybrid

How to apply: Applicants are required to provide a covering letter alongside their CV. In the letter, please outline how you meet the essential criteria for the role, demonstrating how your skills and experience make you an ideal candidate, and share your motivation for joining Leeds Hospitals Charity.

Interviews to take place: CV's will be considered as they are received. Shortlisted applicants will be contacted by telephone in the first instance. This listing may close early if we find a suitable candidate.

Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees?  Do you consider yourself to be a dynamic leader with excellent relationship skills? If you have a strong background in community engagement and a proven track record in management, this is your chance to make a real impact. Join us and help shape the future of our fundraising strategy!

Leeds Hospitals Charity

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.

People are central to everything we do at the Charity.  Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.

The Role

Reporting to the Head of Relationship Fundraising the Community Fundraising Manager will lead and manage the community fundraising team to deliver growth in community, corporate and voluntary net income. They will develop a sustainable pipeline of support for the charity by furthering our reach into the local community and the Leeds Teaching Hospitals NHS Trust.

The person will: 

· Build meaningful and lasting relationships with individuals, community groups, community corporates, hospital staff, families, and patients, demonstrating the impact the charity has.

· Deliver ongoing budget and KPI management, including monitoring and reporting on performance, providing financial commentary, delivering income against target, and maintaining costs within budget. 

· Assist the Head of Relationship Fundraising in developing the annual business plan and budget and contribute to wider departmental strategic planning.

· Drive team performance by providing inspiring and effective leadership and team management, using coaching techniques and regular meetings to ensure objectives are met and high standards are maintained. 

· Seek opportunities to work innovatively, adopting lean processes, agile working and using supporter data within the team to deliver performance and supporter experience. 

The successful candidate will have:

· Knowledge of the Charities Act, Fundraising Code of Practice, relevant sections of GDPR regulation and other relevant legislation and guidance. 

· Good knowledge of using databases to support and drive business development. 

· Proven experience of successful line management, with an engaging and inspiring leadership and managerial style.

· Budget management experience.

· Proven experience of working as a senior member of a community/relationship based fundraising team, contributing to budget building and delivering.

Full Job Description can be found on our website. If you would like to speak to us to discuss the role, or want to know more about the Charity and our teams, you can contact Paula Guanaria, Head of Relationship Fundraising.

Benefits:

· 27 days holiday a year plus bank holiday with the option to buy additional holiday

· Flexible and Hybrid Working

· Unlimited access to our online Learning & Development Portal

· Line Management Training Programme

· Pension scheme- 5% employer contribution

· Annual pay review

· Health & Wellbeing support including:

o access to an Employee Assistance Programmes and trained Mental Health First Aiders

· Life Insurance Protection

· Cyclescheme

· Car Lease Scheme

· NHS Blue Light Card and Discounts

For more information about the position and the charity, please visit our website.

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.

LOCATION - Remote 

Are you looking for an exciting and rewarding role in 2025? Apply for the National Communications Management role at homelessness charity Emmaus UK.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as long as it is needed, meaningful work experience in a social enterprise and a sense of belonging and community. There are currently 29 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

The National Communications Manager is a vital role in enabling both Emmaus UK and Emmaus communities and groups across the UK to achieve our ambition and strategic goal to shout louder, growing our profile and reach in order to support more individuals on the pathway out of homelessness.

Who are we looking for?

The National Communications manager will work with the Director of Fundraising and Influence to develop an ambitious communications strategy for EUK.

The role will develop and coordinate national communications programmes and campaigns and will lead on press and media work for EUK. This role will also take lead responsibility for internal communication at EUK and across the federation in the UK, linking to Emmaus Internationally.

What we offer

· £47,500 per annum 

· Working hours: 5 days per week, Monday to Friday

· Contract: Permanent

· Pension: Stakeholder pension with 6% employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development: Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: 24/7 employee assistance scheme is available

· Wellbeing: Weekly wellbeing hour to promote personal wellbeing

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 5pm on  Thursday 17 April 2025.

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams between 28 and 30 April 2025.

If you would like to arrange an informal discussion about the role, please email us.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

The Freedom Fund
The Freedom Fund is a global non-profit dedicated to ending modern slavery. Since 2014, we’ve invested over $100 million into frontline organisations and coalitions, helping to shift power to local actors and create lasting systems change. Our new strategy doubles down on this commitment, investing in anti-slavery movements, fostering collaboration, and working as a trusted partner to the incredible people and organisations driving this work forward.

Safeguarding Manager

This is a meaningful and high-impact opportunity for an experienced safeguarding professional to support a grantmaking organization that funds more than 175 frontline partners in 10 global hotspots to improve the lives of some of the world’s most vulnerable communities.

Reporting to the Managing Director of Finance and Operations and working closely with colleagues to lead efforts to build internal capacity and embed strong, inclusive safeguarding practices throughout our work. You’ll coordinate a network of safeguarding focal points and champions across teams and geographies, helping ensure safeguarding is an active, everyday part of our organizational culture.

You’ll support management in assessing and mitigating safeguarding risks in our operations and partnerships, and play a key role in responding to safeguarding reports with care, professionalism and integrity.

To thrive in this role, you’ll bring not just safeguarding expertise, but also emotional intelligence, cultural humility and a thoughtful, collaborative approach. You’ll know how to navigate sensitive conversations with care, balance compassion with accountability, and foster trust across diverse teams and partners.

This is a role for someone who is passionate about social justice, experienced in managing safeguarding in international settings, and ready to help shape a safer, stronger organization.

Interview process: 2 stage interview process: week commencing 28th April 2025

Please see the job description for all details.

As a Territory Fundraising Manager, you will play a key role in driving fundraising activities within a designated geographical area, namely Cheshire. You will be responsible for developing and executing fundraising strategies and building relationships with potential strategic partnerships/individuals with new key audiences across all our income streams. This is a fantastic opportunity for a passionate and motivated individual to make a real difference to cancer patients.

This role requires a dynamic and enthusiastic self-starter who is able to identify key opportunities by targeting specific areas such as Macclesfield where we have our Christie Cancer Centre and the Cheshire Golden Triangle.

At The Christie Charity we are an ambitious and forward-thinking organisation with a loyal supporter base. You would be part of a successful high achieving collaborative team, and this role gives you the opportunity to experience multiple fundraising disciplines.

The Corporate Partnerships Manager will play a vital role in supporting New Horizon Youth Centre’s mission by managing and growing a portfolio of valued corporate partners (>£20k) and supporters (<£20k). They will nurture these relationships to ensure meaningful, long-term support for our work with young people facing homelessness. 

This will include organising volunteering days that inspire action, delivering lunch and learn sessions that deepen understanding of our cause, and finding creative ways for partners to make a real difference. This role will also drive new business, proactively building relationships with companies who share our values and want to help young people fulfil their potential. 

In addition, they will lead on New Horizon’s events programme, developing and delivering inspiring events that connect corporate partners, high-net-worth individuals, and other supporters to the heart of our mission.

• Salary £37,024 to £41,600
• Deadline to apply: 5pm, Monday 21 April

For more information, please visit our website by clicking the 'Apply' button.

Action for Pulmonary Fibrosis (APF) is the UK’s leading charity dedicated to improving the health and well-being of people affected by pulmonary fibrosis. We’re here to ensure that people affected by pulmonary fibrosis (or lung scarring), their loved ones and the professionals caring for them have the support, resources and voice they need.

‍Purpose

APF has grown significantly over the past five years, with our support services reaching over 10,000 people affected by pulmonary fibrosis (PF) each year. We have ambitious plans for further growth across our services and to fund more ground breaking research. As we enter a new five-year strategic period, we aim to grow our income to £3-5 million, which will underpin our exciting plans to support more people affected by pulmonary fibrosis and prevent lives being lost to this devastating disease.

The Charity Governance and Operations Manager will ensure robust operational, safeguarding, and governance frameworks are in place to support Action for Pulmonary Fibrosis’ continued growth. This role is critical for maintaining our compliance with legal and regulatory requirements, overseeing risk management, and embedding efficient operational structures. In addition, you will help foster a culture of high-quality supporter care and lead on continuous improvement to strengthen internal processes and staff development.

Terms of Appointment

Working hours: Full time (37.5 hours per week) or part-time (minimum 30 hours per week).

Reports to: Director of Finance and Operations (primary reporting line) Chief Executive Officer (dotted line reporting for governance and Board assurance).

Location: Hybrid (1–2 days per week in the Peterborough office, 3–4 days remote working.

Salary: £40k - £45k FTE (salary will be pro rata for part-time hours) dependent on experience.

‍Other benefits

The ability to flex hours, take ‘time off in lieu’ for extra hours worked.

Death In Service benefit.

Service-related sick pay when 6-month probation is completed.

Employee Assistance Programme.

Access to training and development.

Complimentary gym access at Stuart House (non-contractual).

Application details

• Your CV.
• Your Cover Letter.

Interviews will be held in person at our Peterborough Office, Stuart House on the 23 April.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age, or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

The Detention Outreach Manager is responsible for the delivery, development and quality of detention outreach services provided by JRS UK in line with our vision, mission, and values. The post-holder will manage the Detention Outreach Team of staff and volunteers to provide high quality support to people in detention and post-detention, and work closely with other areas of the organisation.

The post-holder will be responsible for: their own casework as well as casework supervision; ensuring detention policies and data are up to date; reporting; ensuring provision of on-going training; recruitment of staff and volunteers; and managing the welfare drop-in in detention.

A willingness to work collaboratively– building relationships and networks, within and outside of JRS UK – is essential.

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services.
 

About this post
You will be creative and independent thinker, with excellent management and IT skills, who is able to support and empower the staff team at our supported living houses to create a welcoming and supportive home environment for adults living with learning disabilities.
 

You are someone who:

• Shares our values of professionalism, staff recognition, independence, empowerment, partnership and sustainability
• has excellent interpersonal, organisation and IT skills. 
• Actively support and promote the charity's objectives across its core boroughs and contractual partnerships.

Working expectations:

• The working day is 9-5pm Monday to Friday, but as the houses operate 24/7 there is an expectation to be available outside of these hours and cover shifts when necessary. 
• Participate in an on call rota with other senior team members. 
• Attendance and commitment to further training. 

Key Responsibilities for this role

• To support the Service manager in managing a team of staff providing person centred care to people with learning disabilities, Mental health heath and sensory support needs living in our 4 supported living houses, ensuring that the staff feel recognised for their work, development and accomplishments.
• To work alongside the Service manager and the senior team in supporting the development of the supported living houses service, ensuring its future sustainability.
• Maintaining a person-centred focus of support to ensure those we support have independence, self-confidence and control in managing their lives. Consistently empower those we support and help them have a voice.
• To ensure the service is demonstrating excellent professionalism and providing reliable and high-quality support. Ensuring the services meet our CQC requirements of being well-led, effective, responsive, safe, and compassionate.
• Build strong internal and external partnerships with other professionals and services for crucial collaboration in the work that we do to enhance problem-solving, creativity and improve communication and outcomes for those we support. 

Candidates should ensure their covering letter and cv address the key competences set out in the Person Specification.
 

Application Instructions

Candidates should submit their CV and covering letter using the link below:

Please note - we will be conducting interviews throughout the whole recruitment timeframe.