Service Manager Jobs

Department: People Team
Location: hybrid – a minimum of 1 day in our Aldgate, London office each week
Hours of Work: 37.5 hours per week
Contract: permanent, full time
Salary: £48,000 – £50,000 per annum
Closing date: Monday 9th December at 11.59pm

Interview dates: Tuesday 17th (afternoon) and Wednesday 18th December (afternoon)

Annual Leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

As Reward and Benefits Manager, you will be the subject matter expert on all aspects of employee reward, ensuring Dementia UK has effective, fair and transparent pay practices, and a benefits package that sets us apart.

Working closely with the People and Finance teams, you will lead the end-to-end payroll process, ensuring accurate, timely, and compliant monthly processing. You will manage all employee benefits for the charity, liaising with suppliers, negotiating favourable terms, and proposing updates and improvements. Additionally, you’ll provide training and support to the People team to enhance their knowledge of reward practices, and will ensure our pay and benefits offering is effectively communicated across the charity.

As our pensions expert, you will ensure compliance with relevant regulations across the Dementia UK Aviva and NHS pension schemes, including auto-enrolment. You will act as the main point of contact between the charity and our pension and payroll providers, fostering strong, productive relationships. You will also lead the annual pay review process, conducting market research, analysing relevant data, and recommending an organisational approach. With expertise in job evaluation, you will perform evaluations and advise on role design to ensure a consistent approach is applied.

To succeed in this role, you will bring experience in managing payroll and pensions administration, along with a strong understanding of best practices in staff reward and benefits. You will have worked within a UK HR department and possess a solid knowledge of UK employment legislation relating to employment, reward, pensions, payroll, and GDPR compliance.

If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application or to tell us you’re applying under the Disability Confident Scheme, contact our recrutiment team.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

To work with the Housing and Tenancy Support Services Manager to deliver a housing management service to tenants across Newport Mind's shared houses in accordance with existing contracts. Ensuring that the property management is carried out in accordance with current legislation and best practice in respect of Health and Safety and service delivery.

To work with the Housing and Tenancy Support Services Manager to manage Newport Mind's Housing Support Grant funded housing related support service provided for tenants in their own homes and in the community regardless of tenancy type.

To work with the Housing and Tenancy Support Services Manager to manage and supervise effectively the team of Housing and Tenancy Support Workers and Cleaners to ensure that the needs of the tenants and clients are met in line with the requirements of the Housing Support Grant (HSG), Health and Safety Legislation, Safeguarding and Protection of Vulnerable Adults.

To work with the Housing and Tenancy Support Services Manager to develop and maintain effective working relationships with relevant external stakeholders and groups including colleagues across Mind in Gwent, the Housing Support Grant Team, Housing Benefits, Housing Associations, Relevant Third Sector Organisations, Contractors and Maintenance firms. 

To work with the Housing and Tenancy Support Services Manager to ensure services are developed and managed in accordance with relevant legislations, regulatory requirements and good practice. To take responsibility for the management and leadership of the Housing and Tenancy Support Services and supported accommodation including staff, resources and relationships with stakeholders in the absence of the Housing and Tenancy Support Services Manager reporting to the Head of Housing, Tenancy and Supported Living Services.

Interviews to be held on 18th December

Job Title: Community and Business Development Manager for Essex

Salary: £39,000 to £44,000

Responsible to: Regional Manager South and East

Location: Across Essex with time spent in Colchester

Hours of Work: 36 ½ hours per week. Flexible working will be required

Contract: Permanent

Benefits

We offer our team members a comprehensive staff benefits offering to include:

• Annual Leave – 38 days! 25 days AL (increasing to 29 days with service) plus 5 wellbeing days and 8 bank holidays.
• Flexible working, home working and remote working options available
• Nest Pension – 8% employer contribution - 3% employee contribution.
• Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
• Employee Assistance Programme (counselling and DRs on call 24hrs a day).
• Fantastic volunteering opportunities within The Active Wellbeing Society every month.

Introduction to The Active Wellbeing Society

The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives.

Our vision is for a society where people have the autonomy, capacity, resources and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.

Essex Pedal Power is a flagship programme led by Essex County Council and Active Essex to support more people in deprived areas to cycle by removing the main barriers to cycling.

About the Role

In this strategic post as the Community and Business Development Manager for Essex you will play a key role in overseeing our existing work and also contributing to the development of future work within the region. You will directly manage the delivery of our community based projects, specifically the Heart of Greenstead and VCS capacity building, liaising closely with all key partners involved in the work, and representing the organisation in a wide range of system settings. You will play a vital role to ensure that the organisation’s contractual obligations and goals are achieved by collaborating with communities and partner organisations in the design and delivery of interventions to promote active citizenship. You will co-produce with local communities in order to achieve sustainable outcomes by bringing people together to be better connected and networked.

You will need to work collaboratively and influence effectively across multiple agendas, to maintain an overview of engagement and impact whilst seeking to maximise opportunities for partnership development. We are looking for an individual that demonstrates clear leadership and the ability to influence and persuade across multiple disciplines and arenas.

Main Duties

1. Responsible for building strong relationships and developing working partnerships across a wide range of local stakeholders with the aim of developing new business opportunities in conjunction with the Regional Manager.

2. To plan, develop and deliver high quality programmes, projects and interventions and ensuring all are in line with the overall strategy and objectives of the organisation and that meet contractual obligations.

3. To work closely with the funding team and the regional manager to develop new funding bids in line with opportunities created through partnerships and business development.

4. Manage the operational delivery and development of a range of funded programmes with a focus on collaborating with communities and partner organisations in the design and delivery to promote active citizenship. Ensure within this that agreed outcomes are met in full.

5. Manage and monitor the budget with finance representatives from TAWS and support the relationship management with existing funders and the identification of potential new funders.

6. Devise, understand and use asset-based community development approaches to community development and work with communities to understand priorities and co-design initiatives. Ensure that delivery mitigates or removes the barriers to participation.

7. Keep abreast of new and emergent thinking across wellbeing, community development and tackling inequalities as well as innovation and leadership in this field of work. Work collaboratively with partners from across the area to develop new innovation and interventions in line with the emergent opportunities.

8. Play a key role in monitoring and evaluation plans, through collecting, analysing and sharing data (quantitative and qualitative) working with the TAWS Data & Insight team.

Knowledge, Skills and Experiences

1. Good communication skills and engagement with communities with proven previous community engagement and delivery experience

2. Awareness of funding opportunities with experience of project and bid development as well as Experience in sub-contractor management

3. Experience in facilitation and training, providing advice and guidance and consultancy experience

4. Understanding of marketing, events coordination with strong planning and organisation skills

5. Project management experience, including design and development, planning, resource allocation, time, budget, risk management and evaluation of impact and outcomes.

6. Experience of line-managing and developing teams to deliver against programme objectives and to achieve their full potential, preferably in the field of community development

7. Understanding of interpreting and analysing data bringing insight to community planning, delivery, and development

Salary - £24,570 per annum

Full time – 37.5 hours a week

Contract - Permanent

Closing date: Thursday 12th December at 11.30pm

Are you looking for an interesting role that will enable you to make the most of your office-based skills and flair for customer service within a friendly and highly professional team? Then join Shelter as a Service Administrator and you could soon be playing a vital role within our Manchester hub.

About the role

You will play an essential role in ensuring that our services run smoothly and meet their contractual and quality requirements. You will carry out key administration functions across both Hubs, including Health and Safety, dealing with telephone and face to face enquiries, processing referrals, data inputting and analysis, administering petty cash and carrying out key finance functions such as credit card requisitions, invoice processing and supporting with management accounts variance reporting.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

We are looking for someone who is passionate about tackling social injustice. You will need to be well organised, with excellent time management and multitasking skills and the ability to thrive in a fast paced environment. You have proven experience of using a range of IT tools, including case management systems, data handling, Microsoft Office applications, internet and email and can demonstrate excellent communication skills in person, on the phone and written.

You enjoy learning new skills and can review processes to increase efficiency, as well as being able to share your knowledge with others. A firm believer in providing the very best person-centred customer care, you have a strong work ethic and a flexible approach, while an understanding of working with people who have suffered disadvantage, prejudice, or trauma would be an advantage.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About the team

You will be part of an existing multi-disciplinary team that offers housing and homelessness advice and support across Greater Manchester. It consists of a solicitor led legal team providing advice and representation, and an advice service providing advice, support and guided self-help to people with housing, debt or welfare benefit issues. There is also a committed and skilled team of volunteers that offer peer support, mentoring and more general volunteering adding significant value to our core service offer.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the 'About You' points outlined in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are currently looking for an Finance Manager and Core Teams BP to work with our busy and growing Finance team.
Financial operations and data integrity

• Manage the day-to-day transactional processing and reporting activities of the finance function, including:
• Purchase ledger/accounts payable
• Gift processing
• Charitable spending (grants/contracts/special funds)
• Payments and receipts
• Regular accrual and prepayments

Benefits

• Up to 12% employer pension contributions
• £1000 annual personal development budget
• Annual health and wellbeing personal allowance of £200
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

At Guy’s & St Thomas’ Foundation, we are dedicated to diversity, equity, and inclusion in every aspect of our work. Cultivating a highly skilled and diverse workforce is pivotal to fulfilling our mission. We strongly encourage candidates from diverse backgrounds to apply.

• Bank and other account reconciliations
• Corporate credit cards (including card scheme administration) and other staff expenses
• Non-outsourced elements of the payroll process
• Ensure that all transactions are processed accurately and in accordance with agreed processes and timescales.
• Ensure that all transactions are correctly coded in the system, and that any errors are identified and corrected in a timely manner.
• Ensure that agreed controls are applied to the processing of payments and receipts, that payments are made correctly and in accordance with agreed timescales, and that receipts are banked promptly.
• Ensure that VAT is correctly coded in the system and support with the production of VAT returns.
• Have a thorough understanding of the management, maintenance, flow and reconciliation of financial data across multiple systems.
• Ensure the accuracy and integrity of financial data in the finance systems.

2. Line management

• Effectively line manage the six staff within the Financial Operations sub-team:
• Management Accountant
• Senior Finance Assistant
• 2 x Finance Assistants
• 2 x Gift Processors (activity managed by the Management Accountant)
• Identify clear goals, objectives, and responsibilities for individual team members.
• Ensure that there are effective development plans in place, that regular appraisals are carried out, and any capability and conduct issues are managed effectively.
• Provide coaching and other support to individual team members as required and encourage their professional and personal development.

3. Reporting and insight

• Monitor expenditure against budget, investigate and explain variances, and produce monthly budget holder reports.
• Support budget holders in understanding and monitoring their expenditure.

4. Collaboration

•  Provide support to the Financial Planning and Analysis sub-team by the provision of transactional data/information as required.
• Collaborate effectively within the Finance team to enhance performance and ensure alignment with organisational objectives.
• Work with internal/external auditors and other stakeholders are required. 

5. Business partnering

• Provision of business partnering support to the Foundation’s core teams (People & Culture, Corporate Communications, and Operations):
• Build, maintain and develop effective relationships with members of the core teams and work closely with them to improve mutual knowledge and financial understanding.
• Develop the business partner role into one that is able to deliver effective financial performance information, support operational decision making, and support the development of a culture of value-for-money within the core teams.
• Work with the Head of Finance/Finance Director where strategic decision support and forward-looking insight/analysis is required.

Knowledge and qualifications 

• Qualified or part-qualified accountant (e.g., ACCA, ACA, CIMA or equivalent) or qualified accounting technician (e.g. AAT).
• Understanding of the accounting framework and financial challenges for the charity sector.
• Commercial awareness.

Experience

• Demonstrable experience of managing multiple staff in a busy, transaction focussed team.
• Solid experience of purchase ledger, payment processes and bank reconciliations.
• Demonstrable experience of producing management information.
• Established track record of cultivating successful business relationships and partnerships.
• Some experience within the commercial sector is desirable.

Skills and abilities 

• Highly numerate with advanced Excel skills (essential, will be tested).  
• Strong problem-solving and communication skills (essential). 
• Advanced user of Access Financials, Access Analytics and Access Office Integration (desirable).

Personal attributes
• Self-starter, able to work under own initiative and organise own time to meet deadlines.
• Proactive in building and maintaining robust business relationships.
• Deadline-oriented with the ability to manage multiple priorities.
• Strong organisational and time-management skills.
• Commitment to maintaining confidentiality and integrity in financial matters.
• Flexible, able to work with and contribute to the team.  
• Attention to detail and accuracy.
 

Are you organised, persistent and able to manage and progress different tasks in a busy environment? Would you like to use your skills to ensure that those who are struggling financially get the help that they need? If that sounds like you, we might have a place for you at Ealing Foodbank.

We believe anyone in our community should have enough to feed themselves and their family. That’s why we provide three days’ nutritionally balanced emergency food to local people who are referred to us in crisis. We also offer additional advice and support to help people address the underlying issues.

Our work is made possible by a group of amazing volunteers and a small staff team. As Operations and Logistics Manager you will make sure there is enough food in our warehouse and that this food is distributed to our centres. Most day you will work from our office to make sure everything runs smoothly. You will also work from our warehouse on busy day to support our warehouse volunteers.

Role: Operations and Logistics Manager

Responsible to: Ealing Foodbank Manager

Based at: Warehouse (currently Hanwell) and office (currently West Ealing)

Salary: £35,000 per year (FTE)

Hours: 30 hours a week, spread over 5 days (+ occasional weekend days)

Annual Leave: 6 weeks a year + bank holidays

To apply: Please fill in the attached application form, no CVs.

Closing date: Monday 9 December 5pm
Please note, we're actively reviewing applications and interviews will be held on a rolling basis.

Responsibilities
Obtaining, managing, safekeeping and distributing the Food and Supplies necessary to ensure the smooth running of the warehouse and client centres. This includes stock management; procurement; running our warehouse together with our volunteers; arranging transport; liaising with client centres; managing staff and volunteers and arrange food collections and drives.

Please find the full job description attached. 

Requirements
This job is for you if:

• You are able to work independently as well as in a team
• You have excellent processing skills and are a good organiser
• You are able to lead a team
• You have excellent problem solving skills
• You have a heart for people and would love to work behing the scenes to support those who are facing difficulties

Ealing Foodbank is a Christian organisation. The post holder will need to be able to be comfortable with and respectful of the Christian basis of the organisation.

Please find the full Person Specification attached.

Role Profile

Role: Head of Services

Term: Permanent

Salary: 34 – 36k

Responsible to: CEO

Pension: 6% employer contribution

Health: Cash Plan Health Scheme and Health & Wellbeing Assistance Programme

Hours: 30 - 37.5 (flexible)

Annual Leave: 29 days & 8 bank holidays

Key aspects of the role

· Provide day to day support and line management to the management team

· Develop the management team ensuring consistency in staffing across community & accommodation

· Support the management team to work together and support each other on a day to day basis

· Embed a culture of high standards of performance across teams

· Maintain excellent relationships with commissioners and partners ensuring services are compliant with all areas of contract requirements.

· Embed Pdap values and culture in all aspects of service delivery.

· Deputise for the CEO in her absence when required.

· Take part in the management back up on call rota.

Delivering Quality Services

· Work with the quality lead and the management team to review and analyse service level data, identifying good practice and areas for improvement. Produce high quality reports for commissioners, SLT and the Board of Trustees.

· Support the continuous development of staff and managers and celebrate success.

· Promote and embed a culture of equality, diversity & inclusion across all aspects of employment and service delivery.

· Work as part of Pdap senior leadership team to ensure services are delivered to a high standard and adequately resourced.

· Ensure Managers adhere to agreed budgets related to their service.

· Assist in setting annual budgets for Pdap, ensuring that all resources, assets, and monies are always properly accounted for.

· Participate in the recruitment, selection, and deployment of the staff team and ensure that Pdap values are integral to this process.

· Support the management team to develop their teams including development of performance improvement plans where required.

· To oversee Pdap case management systems ensuring they are fit for purpose.

· Embed safeguarding policies and procedures throughout service delivery ensuring all staff are confident in managing safeguarding concerns.

· Ensure Health and Safety compliance is maintained in all areas of legislation and law and good practice requirements across services.

· Work with our external HR consultants where required ensuring we adhere to employment law and best practice.

· Keep up to date with new developments, research and innovation incorporating these into service provision.

Working in Partnership

· To promote Pdap ethos and values across the organisation and in external partnerships.

· To liaise with other agencies on behalf of Pdap and represent the wider complexities of those experiencing domestic abuse.

· To represent Pdap at a strategic level including attendance at meetings, attending advisory groups with a view to influencing how stakeholders improve their response to domestic abuse.

· To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals in relation to domestic abuse services.

· Alongside the management team deliver training, presentations and awareness raising to external partners & community audiences.

Promoting EDI and accessibility

· Ensure that the views of Pdap’s clients, those with lived experience of domestic abuse and stakeholders are at the core of all our work and to take full account of these in the development of new services.

· Contribute to regular review and updating of equality action plans identifying areas we can further improve.

· Champion equality and diversity principles in practice.

· Actively and appropriately challenge all forms of discrimination.

· Proactively promote equality and diversity in all work with clients, ensuring fair access to services for all.

· Ensure effective implementation of Pdap’s Equality and Diversity policies and ensure integration of an equalities and human rights agenda in all areas of work.

It is essential to the development of Pdap service delivery that the post holder is able to respond flexibly to changes in the requirements of this post.  This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

Person Specification

Skills & Experience

Essential/Desirable

At least 2 years experience in a senior management role with responsibility for the line management of front line staff

Essential

Ability to identify areas of development for staff and support them to improve their practice

Essential

Experience managing and working to organisational budgets

Essential

Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc

Essential

Experience of working in the third sector

Desirable

Experience managing multiple contracts

Essential

Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands

Essential

Ability to analyse data to identify gaps, and actions and write high quality reports and action plans

Essential

Proven track record translating strategy into operational delivery

Essential

Experiencing identifying funding opportunities, bid writing and fundraising

Desirable

Be able to demonstrate excellent literacy and IT skills, including Databases, Word, Outlook and Excel.

Essential

Experience & confidence delivering presentations/ training and talks to wide range of audiences

Essential

Knowledge

Essential/Desirable

Excellent understanding of the principles of Management and leadership theory

Essential

Sound understanding of domestic abuse and VAWG

Essential

Knowledge of charity governance and financial management

Desirable

Excellent understanding of contract compliance and implementation of such in service delivery

Essential

Understanding of commissioned and non-commissioned service delivery contracts

Essential

Excellent understanding of quality assurance

Essential

Commitment to working in partnership and building strong relationships with stakeholders

Essential

Excellent understanding of and commitment to equality, diversity and inclusion

Essential

Please note that our closing date is 4th December 2024, we are holding interviews on 12th December 2024. 

Salary: £24,570  per annum pro rata

Location: Sheffield

Contract type: Fixed term until October 2026

Hours: Full time 37.5 hrs / week

Closing date: Monday 2nd December 2024 at 11.30pm 

Are you an excellent administrator with a passion for solving the housing emergency?  Then join Shelter as a Service Administrator in our Sheffield Hub and you could soon be playing a vital role in tackling injustice for individuals and communities across society. 

About the role 

You will be the first point of contact for in-person and telephone callers to the service - taking client details, providing information and working with your team to direct enquiries to the right people.

You’ll provide comprehensive administrative support, with shared responsibility for designing and developing systems and processes, data input and extraction, and finance administration. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. 

About you 

We are looking for someone who:

• Has proven office administration and customer service experience. You’ll be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook.  
• Has a passion for social justice.  
• Will thrive in a fast paced and busy office environment, with a flexible and tenacious approach and will enjoy learning new skills.  
• Has strong data processing skills with the ability to input, extract and analyse data and to review processes, introducing new ways of working where needed. 

About the team 

Shelter Sheffield provide housing advice and support to people across the city. Our focus is on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple disadvantages. We take a holistic approach to help people deal with interrelated issues that can impact their ability to keep a home and help over 5,000 people a year, while also working to change the underlying systems that cause the housing emergency. 

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything, 

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

Apply to be part of our team and be the change you want to see in society. 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

How to apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description of no more than 350 words each. 

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses: 

• We prioritise diversity and have an inclusive and open mindset 
• We work together to achieve a shared purpose 
• We learn from our experiences and are open to risk 

If you would like to find out more about the role, or to arrange an informal chat, please see the job vacancy on our webpage for more details.

Any applications without a supporting statement will not be considered.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

Are you ready to make a meaningful impact by leading high-quality support services for people affected by MND?

We are seeking a Senior Head of Integrated Services & Delivery to oversee and shape our national and regional support services, ensuring they are accessible, inclusive, and meet the needs of those living with and affected by MND. This is a home-based role with travel requirements to Northampton and regionally.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities

In this role, you will lead our integrated services and delivery teams, driving quality, innovation and excellence across all areas.

• Accountable for the Association's a portfolio of direct services at both national and regional levels, supervising a team of five senior leaders.
• Accountable for the improvement and enhancement of our current direct information and support provision to ensure they are high-quality, safe, and inclusive.
• Lead on the development and implementation of a forward-looking strategy for information and support services that align with organisational goals and address evolving needs.
• Develop, implement, and monitor budgets exceeding £8 million, ensuring financial sustainability and strategic impact.
• Lead the delivery of strategic change initiatives to enhance service quality and effectiveness.
• Establish and monitor data-driven performance metrics to track impact and outcomes.
• Drive innovation in service delivery models, working collaboratively with internal and external stakeholders.
• Embed equality, diversity, and inclusion in all services to ensure accessibility for all communities.
• Support staff and volunteers with the tools, training, and policies needed to deliver exceptional services.
• Act as a key contributor to business planning and deputise for the Director of Services & Partnerships when required.

About You:

You are a proven leader with a passion for driving meaningful change in support services. Your experience and expertise will help us deliver impactful, person-centred services across the UK.

• Educated to Master's level in management arena or equivalent level of experience.
• Significant leadership experience within the charity or health sector.
• Demonstrated success in developing and delivering both virtual and in-person services.
• Track record of implementing strategic and operational plans on a national scale.
• Strong leadership and organisational skills, with a focus on collaboration and team development.
• Proficiency in using data to drive service improvements and measure outcomes.
• Excellent communication skills, with the confidence to challenge and inspire at all levels.
• Commitment to equality, diversity, and inclusion, with experience in promoting these values within organisations.

The full job description is available in the candidate pack.



Salary: £69,550 per annum

Hours: 37 hours per week

Location: Home-based with travel requirements to Northampton and regionally

Contract: Permanent

Hybrid Working and Flexibility: This is a home-based role with an expectation of minimum 2 days per week in Northampton and working regionally. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

Interviews are scheduled for Thursday 19 December and Friday 20 December

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience in a similar senior leadership role within the non-profit sector in an information & support organisation, preferably health focused.
• Experience developing and delivering high quality, efficient and innovative person-centered services - both virtual and in person.
• Experience of developing and implementing strategic and operational plans at a national (across England Wales and Northern Ireland), regional and local level.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

ShareAction’s Banking Standards team works towards holding banks accountable for their impact on people and planet, with a particular focus on climate change. We have a history of campaigning on key aspects of banks’ climate strategies – such as their emission reduction targets or fossil fuel policies – and we are gradually expanding our work to include other sustainability themes and banking regulation. Recently, we have achieved significant wins, such as contributing to HSBC becoming the world’s largest bank to cease financing for new oil and gas fields, Barclays dramatically reducing its oil sands financing, and mobilising investors to call on Societe Generale to set a renewable energy target.

Our campaign activities are rooted in rigorous analysis and facts. We produce a variety of research outputs supporting our engagement with banks, including:

• Investor briefings and research notes, reviewing commitments made by individual banks.
• Banking sector benchmarks, ranking European banks on their approach to climate change and other sustainability themes.
• Thematic reports and position papers, reviewing how the European banking sector aims to address specific issues and relevant sustainability standards.

What you’ll do

As a Research Manager, you will play a pivotal role in shaping our banking survey. Through your work, you will have the opportunity to influence the banking sector’s approach to sustainability by highlighting areas of improvement and leading practices among Europe’s largest banks. In close collaboration with colleagues in the Banking Standards and Financial Sector Research teams, you will:

• Lead survey development: Oversee all aspects of our banking survey, from designing methodology and collecting and analysing data to producing engaging written outputs and data visualisations that summarise key findings. You will coordinate the project from start to finish and liaise with multiple stakeholders, ensuring that surveys remain consistent with other ShareAction benchmarks and align with our campaign priorities.
• Conduct thematic research: Undertake research and engage with internal and external subject matter experts to inform positions on themes covered in banking surveys, ensuring that surveys are based on robust criteria and reflect the latest market developments.
• Engage with key stakeholders: Design engaging presentations and present survey findings and recommendations to banks, investors, and other stakeholders. You will act as an internal and external spokesperson for the banking survey, with the support of the Communications team and members of the Banking team. Additionally, you will contribute to external consultations and coordinate data-sharing initiatives with partners.
• Contribute to monitoring, evaluation and learning: Support the development and implementation of a monitoring, evaluation, and learning strategy for our banking surveys to continuously enhance their impact, relevance, and delivery process.
• Support funding and resource development: Assist with funding bids to secure resources for the survey’s continued growth and impact. You will also be responsible for hiring and managing additional researchers when necessary.

What you’ll bring to the team

• Passionate about climate change, sustainability, and/or the role of the financial system in addressing these issues.
• Excellent organisational and time management skills with a proven ability to manage competing demands while meeting deadlines.
• Experience in project management, including task delegation and consideration of project team workload.
• Excellent analytical skills with a proven ability to analyse complex quantitative and qualitative data, produce detailed reports, and summarise findings.
• Proven ability to manage relationships with multiple internal and external stakeholders.
• Proficiency in Microsoft Office with a proven ability to manage data, produce research insights, and create data visualisations.
• Strong verbal and written communication skills with a proven ability to convey complex information to a wide variety of audiences.
• A great team player.

It would also be great – but not essential – if you have:

• Experience in conducting surveys and/or carrying out qualitative or quantitative research on financial institutions.
• Strong understanding of climate change, biodiversity, human rights, and/or public health.
• Strong understanding of how private commercial banks operate and the products and services they offer to corporate and retail clients.
• Experience integrating innovative tools into research processes, particularly AI tools.
• Experience with the Salesforce CRM system.
• Experience developing and/or managing databases using Excel or other applications.
  

While we hope we’ll find someone with the majority of these skills and experience, we’re keen to hear from you even if you don’t have them all. We appreciate lots of skills are transferable, and we welcome opportunities to explore different ways of achieving our goals.

We are currently formalising our hybrid working policy. However, the Banking team meets in the office every Tuesday as we find this helps with team bonding and productivity. We expect candidates based in London to come into the office at least once a week every Tuesday and candidates based outside of London to come into the office at least twice a month on a Tuesday.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• 8% non-contributory pension, invested with NEST and their green funds.
• Healthcare cash plan with Westfield that gives you money back on your healthcare costs.
• Employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9.00 am on Monday 9th December 2024.
First-round interviews: Thursday 19th/Friday 20th December 2024 (online).
Second-round interviews: Early January 2025 (online). 

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

Please be aware that when shortlisting we are really keen to get a sense of your unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

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The Funding Management team is looking for a Funding Manager, in Belfast.

This role is responsible for all aspects of funding management across a portfolio of restricted funds, ensuring that we are meeting all the Funders and The Trusts requirements. Working effectively across teams to maximise income, increase performance and ensure compliance, to allow The Trust to maximise its support to young people.

You will use your contract/funding management skills to ensure that we are able to maximise income, increase performance and ensure compliance.  By working across teams and drawing on your time management, leadership, communication, governance, audit and problem solving skills you will ensure that expenditure claims and reports are compiled accurately and in a timely fashion, and that we comply with all reporting and evidencing requirements for output monitoring.

You will to ensure that The Trust has accurate monthly accounts by preparing drawdown, accrual and deferral figures for the monthly finance return and regularly reviewing the Debtors Report to ensure sufficient cash flow and will manage all funder and internal audits and ensure recommendations are acted upon, sharing best practice across the team.

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

MediCinema Manager

Reports to: National Cinema Manager

Manages: Deputy Manager, nurses and volunteers

Location: Royal Victoria Infirmary, Newcastle

Terms: 35 hours per week (5 days)

Benefits: 27 days annual leave, plus bank holidays + 5% employer pension contribution

About MediCinema

MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.

Our purpose-built in-hospital cinemas are designed to accommodate patients in hospital beds and wheelchairs, on drips or with monitors. Patients are looked after by trained volunteers who accompany them to and from the cinemas, and by two nurses who are present at each inpatient screening. In addition to our regular inpatient screenings, in 2023 we introduced new Tailored Screenings for specific patient communities, working closely with the patients and clinical teams to co-design experiences that meet the specific needs of each group. We also routinely hold personal screenings for patients who are unable to mix with other patients, are receiving palliative care or are in other sensitive situations. Through our long-standing strategic partnership with Disney, we also design and provide activities on wards and in the MediCinemas as part of our ‘Moments that Matter’ (MTM) programme.

The Role

We are looking for a Cinema Manager to build and run our Newcastle MediCinema, supporting patients in the Great North Children’s Hospital and the Royal Victoria Infirmary.

The post-holder will work closely with the part-time Deputy Cinema Manager (with additional support from our north-east Senior Cinema Manager), their team of nurses and volunteers, the hospital, and with central office operations team to prepare for and run successful film screenings each week.

We will run four regular inpatient screenings each week, which are mainly evenings and weekends. There will also be a programme of additional Tailored and Personal screenings on top of these four regular inpatient screenings.

The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.

Main Tasks and Responsibilities

The role of the Cinema Manager is essential to ensure the effective delivery of our service. Based at Newcastle Royal Victoria Infirmary the role is responsible for all operational aspects of the service. This includes ensuring screenings happen on schedule and as planned, recruiting and managing volunteers and nurses, and developing links with hospital staff to ensure the service is widely advertised and utilised.

The position would be part of the larger cinema managers team (all of whom operate remotely at various hospital sites) and report to the National Cinema Manager who is based in our central office in London. This position would suit someone who is self-motivated, wants a varied and interesting role and has an interest in film, healthcare and helping to improve people’s wellbeing.

MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.

The Person

We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities: 

• Strong organisational skills with a good attention to detail.
• A proactive, resourceful, problem-solving approach.
• An ability to work both on their own and as part of a team.
• Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
• Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people, from children, family members, volunteers and centre staff.
• Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
• Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
• Interest in healthcare, wellbeing and/or film & cinema.
• A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.

Please note the role will require an Enhanced DBS check, which we will arrange.

How to Apply

If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you.

Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4).

Please note applications will be anonymised.

· Closing date for applications: Midday, 2nd December 2024

· Online initial interviews: w/c 9th December 2024

· In person second-round interviews: 16th & 17th December 2024

MediCinema are an equal opportunities employer and an accredited Living Wage Foundation employer.

Job title: Programme Administrator x 2

Term: One full time, permanent / one full time, one-year fixed term contract with option to extend

Salary: £29,120

Location: Victoria, London – hybrid (working one to three days in the office each week)

Closing date: 12 noon, Monday 9 December 2024

Interviews: 16 and 17 December 2024 (held online)

NHS Providers’ development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for an additional programme administrator to take responsibility for the efficient event and logistics administration of this work to deliver high quality training and support for our members. This activity is delivered virtually, in-person or hybrid.

This is an exciting opportunity to join a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board Development programme. The individual should enjoy working in a fast paced environment, be a good communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team, along with being insightful and organised with a keen eye for detail.

To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to HR Team.

Please also complete the online interactive equal opportunities monitoring form as part of your application.
 

NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.

Prospectus is delighted to be partnering Starlight, the national charity for children’s play in healthcare. Starlight supports children and their families to enjoy the power of play to help boost their wellbeing and resilience during treatment, care, and recovery from serious illness. Their mission is to enable all children in the UK to have their right to play protected and provided for when they are receiving healthcare – in or out of hospital. They are now looking to recruit a passionate Service Delivery Manager to lead their Health Play Services. This is initially a 6 month contract, whilst the current incumbent is seconded to another team internally.  

Working closely with their Head of Play Services, as Service Delivery Manager you will provide operational management to the Health Play team, leading on the end-to-end process of their Health Play services. You’ll work across all areas, from procurement through stock and budget control, to the logistics of delivery. You will also develop and maintain effective relationships with a range of stakeholders including health professionals, suppliers and distributors to ensure the delivery of services is cost effective, high quality and fit for purpose.

To be considered for this role, you'll need to be experienced in the operational management of successful, direct service delivery (including logistics, procurement and stock control), and will have demonstrable line management experience. You’ll be skilled at developing relationships with a range of internal and external stakeholders for the benefit of service provision, and will have a genuine passion for the impactful, incredible work that Starlight provides. Although not essential, insight and knowledge of working with the NHS is advantageous, as is previous experience of the children's, hospital or play sectors.    

Please apply with your CV only in the first instance, in a Microsoft Word format. Following your initial application, you may be contacted by Prospectus for an informal discussion, and may be invited to provide further information to assist with the recruitment process.  

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Due to the nature of this initially being a 6 month contract, please only apply if you are available immediately, or have no more than a 1 month notice period.