Service Manager Jobs in Liverpool

Corporate and Community Fundraising Manager

Number of Hours: Full-time (37.5 hours per week), Monday to Friday with occasional evening and weekend working
Accountability of post: The post holder will be line managed by and accountable to the Development Manager
Location of post: Remote, with travel as required
Other terms: 33 days annual leave including public holidays

Do you have a strong track record of fundraising within the charity sector? We are looking for someone who can manage corporate and community fundraisers, develop events, both locally and nationally; as well as being able to write, and submit successful funding applications to trusts and other funding sources.

As our ‘Corporate and Community Fundraising Manager’ you will develop, deliver, and manage a range of corporate and community fundraising initiatives that will help the Throat Cancer Foundation (TCF) promote and deliver its services.

About Us

Founded in 2012 we are a UK charity that provide support, advice and information to patients and their loved ones who are affected by cancers of the head, mouth, neck, chest, and those throat cancers caused by the Human Papillomavirus (HPV). We also campaign for universal HPV vaccination to prevent any future devastating throat cancer cases. Raising awareness of HPV and how it causes throat cancers has been and continues to be a large part of our work.

About the role

The successful applicant will work closely with the CEO, the management team, and Trustees to implement, develop and deliver a fundraising strategy that meets the charity’s challenging income targets. This post will play a vital role in helping us to deliver our range of throat cancer support programmes to patients, families, as well as to medical professionals and the scientific research sectors. This is a unique and challenging role, which will see the successful applicant working on a variety of projects at any one time, whilst working under pressure to deliver results. It is therefore important that anyone in that role has great communication skills as well as experience of managing fundraising events on a nationwide scale.

MAIN TASKS & RESPONSIBILITIES:

• Fundraising duties as required.
• Be the customer service face for all fundraisers and fundraising activities.
• Play a key role in the development and implementation of TCF’s community fundraising activities and third-party events.
• Work with the Business Development Manager and CEO to develop key messages, briefings, and positioning statements to ensure consistency and maximise the impact of our work
• Create, manage, and deliver robust project plans for allocated events delivering on set income targets.
• Review and adapt current events in the portfolio to maximise supporter engagement, retention and income growth.
• Booking and liaising with all suppliers involved with events and building and maintaining strong relationships with them.
• Working across the charity and externally, to significantly grow both volunteer numbers and activity.
• Develop the way we speak about volunteering, our brand, and associated materials, in order to attract more volunteers with the skills we need.

This description does not attempt to describe all the activities of the post but illustrates the role with examples. It is therefore subject to alteration and development and will be reviewed with your line manager as required.

About You

You have demonstratable experience as a corporate and community fundraiser with excellent knowledge of the charity sector. You are friendly, highly organised, and skilled in multitasking and balancing priorities. You’re able to write professionally and compellingly for various funders. You have a passion and empathy for people and their power of community to connect and support others.

Essential Skills

• Proven track record in corporate and community fundraising.
• Excellent communications skills, both written and oral.
• Fundraising support experience.
• Understanding of fundraising within the charity sector.
• Ability to co-ordinate priorities and work accurately and to tight deadlines.
• Highly developed interpersonal skills, with the ability to deal comfortably with key individuals at all levels.
• Familiarity with CRM systems.

Desirable Skills

• Knowledge or membership of professional fundraising membership organisations.
• Experience of budget setting and management.

The Augustinian Sisters and Trustees of Ince Blundell Hall Liverpool, are seeking a highly motivated person to take responsibility for the effective development and successful delivery of a new project for carers.

This is an exciting opportunity to work with the trustees of Ince Blundell Hall estate to provide much needed facilities for unpaid carers to benefit the community of Sefton and further afield.

Ince Blundell Hall, a fine Georgian mansion set in fifty acres of natural beauty, is a unique venue and an ideal environment to offer carers the facility to rest, relax and recuperate.

The successful candidate will be a strong self-starter, possess excellent organisational skills including the ability to produce a comprehensive business plan and budget and implement operations to establish the facility for unpaid carers.

We are looking for an individual with a proven track record of making things happen and the business acumen to connect and collaborate with a wide variety of external organisations especially in the area of fund raising and grants.

As a Catholic charity the delivery and management of the project must be underpinned by respecting the teaching of the Catholic Church particularly within the areas of its Christian ethos and its moral social teaching. It will also be important to have an understanding of the charism of the Augustinian Sisters.

If you have the above skills and are excited by the prospect of improving the lives of unpaid carers please apply sending CV and Letter of Application.

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the road safety charity and the National Road Victim Service

Who we are: Brake has been supporting victims of road collisions since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

Join our team: We're looking for a dedicated Triage Caseworker to join our dynamic, compassionate National Road Victim Service team in Scotland. Your role will involve delivering high quality support services to those at their most vulnerable following a death or injury on the road.

Not your average job: This isn't a 9 to 5. You could play a significant part in providing trauma-informed support services across Scotland. Make a real difference in the lives of those affected by road traffic collisions. 

What we offer:

· A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year. Pro-rata for part-time working patterns)

· An extra day of annual leave for your birthday to take whenever you choose 

· Enhanced sick pay and compassionate leave 

· Death in service benefit 

· Employee Assistance Programme 

· Flexible working 

· Ongoing support and clinical supervision 

· Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We are looking for dedicated, adaptable and empathic people with a background in providing high-quality emotional support and advocacy. Experience gained in the following kinds of roles tends to transfer well to the role of caseworker at Brake: police force, roles within the criminal justice system, family liaison officer, counsellor, experience in health and social care or previous caseworker experience in any area. 

Key tasks

• Working with the team in Scotland to manage triage caseload, for cases coming into the National Road Victim Service.
• Undertaking an initial assessment of service users’ needs on entry into the National Road Victim Service
• With the support of the team manager and risk manager, prioritising and categorising cases which require immediate intervention, based on assessment of vulnerability and risk at an early stage.

Essential experience and skills

• Experience of an assessment or triage service, including remotely.
• Experience of undertaking comprehensive assessments for service users with complex mental health and social care needs and taking appropriate action to stabilise them.
• Knowledge, experience and understanding of working in a trauma informed way, providing trauma informed care to adults and families.

About the team and how we work:

Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.

We do not accept applications from serious traffic offenders due to the nature of our work. Candidates will be asked to disclose any unspent points at interview. Employees are subject to driver licence checks. 

To apply:

Submit your CV and a covering letter which clearly demonstrate you have what it takes to perform this challenging and rewarding role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as possible

Role: Regional Poppy Appeal Manager

Location: Homebased (South East & South West Midlands)

Contract Type: Permanent, Full Time

Hours: Monday to Friday, per week

Salary: £36,720 to £38,760 per annum

Can you imagine yourself as a Regional Poppy Appeal Manager in the Midlands?!

Are you passionate about making a meaningful impact on the lives of veterans and their families? We are seeking a dynamic individual living in the Midlands lead and inspire our regional team of Poppy Appeal Managers in the South East & South West Midlands. As a Regional Poppy Appeal Manager, you will play a pivotal role in supporting the delivery of the Poppy Appeal through our dedicated network of volunteers.

In this role, you'll be responsible for developing and executing strategic plans aligned with our Poppy Appeal and Fundraising strategy. You'll oversee regional expenditures, ensuring that our net contribution targets are met, while also sharing insights and feedback from regional activities with our leadership team.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Operationally, you'll manage financial processes, contribute to budget cycles, and cultivate long-term income pipelines. Building strong relationships with key local stakeholders, managing risk, and ensuring compliance will be crucial aspects of your role. Collaboration with internal teams to maximise our impact will also be part of your responsibilities.

On the people and team development front, you'll conduct regular one-on-one meetings, lead team gatherings, and drive performance management processes while upholding Legion values. If you have experience in people management, team building, budget management, performance monitoring, community fundraising, and event management, along with strong IT skills and excellent interpersonal and communication abilities, we want to hear from you.

Join us in honoring those who have served by applying today!

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings). This particular role will require a full UK driving licence. Our ideal candidate will be living in the Midlands.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 6th August 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

The role

Are you an experienced trusts fundraiser with energy and a creative flair? Would you like to join a well-established charity with a strong reputation? Would you like to be a part of an ambitious, supportive and collaborative team?

At Cruse Bereavement Support, we are looking for a Trust and Foundations Manager to lead our vitally important trusts and foundations income stream. This is a key role for us, and we are looking for an experienced trusts and foundations fundraiser looking to take this work to the next level. You will line-manage a Trusts and Foundations Officer and be part of a wider Partnerships Team, which includes national corporate partnerships, external training and consultancy. You will lead on working with colleagues from across Cruse to develop innovative new approaches to funding asks from trusts and foundations. Your relationship fundraising approach will enhance our work with existing partners and win the support of new funders. Your collaborative approach to internal working relationships will allow you to produce high quality funding applications and reports to funders.

This role is a remote role, but you will be an active member of the Cruse family, in daily contact with many colleagues from all areas of Cruse for video calls, phone calls, email and instant messaging. The hours are 35 per week (but would consider 30+ hours over 5 days).

If this sounds like you, we would love you to apply for this exciting role. As the UK’s leading bereavement charity, we support tens of thousands of people every year, but with your help we could support even more.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

• Applicants in England and Wales: DBS Code of Practice
• Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

We are looking for a Project Manager with drive, enthusiasm, and knowledge to join our small dynamic team in creating innovative training programs to develop ethical, sustainable kidney transplant programs, saving lives in low and middle-income countries (LMICs).

Background

Our vision is that patients around the world with end-stage kidney failure will have the option of a kidney transplant locally and the chance of a life free of a dialysis machine. TLC helps to save and transform lives directly, and through transfer of skills, helps many more in the future

At TLC, we support the development of ethical, sustainable living and deceased donor kidney transplant programs, through collaboration with our specialist transplant volunteers from the UK NHS. Through various teaching methods and resources, including travel to partner centres, we empower overseas healthcare professionals (HCPs). TLC is the 'go-to' organisation for fledgling transplant programmes. We achieve this through direct training, transplant missions and observerships supplemented with mentoring, online teaching, resources and support

We are looking for a Partner Centre Project Manager who will manage all aspects of TLC partner projects. The Partner Centre Project Manager will be responsible for delivering the objectives outlined in the strategy and managing the training/mentoring programs for partner centres.

The TLC Team

Transplant Links is a small, flexible, and highly motivated team comprising a CEO, Director of Medical Activities, and Project Administrator. The Partner Centre Project Manager will report directly to the CEO, and collaborate closely with the Director of Medical Activities, working with over 50 NHS volunteers.

The Role

As we have expanded our global reach we need a Partner Centre Project Manager to develop and implement training programs in our partner centres worldwide. Primary responsibilities include project management of partner centres coordinating their training and resource allocation, and stakeholder communication  (healthcare institutions, supporters, HCPs). This involves organising missions, where a team of UK volunteers travels to facilitate living donor kidney transplants in situ. These missions will be led and supervised by the project manager.

The Partner Centre Project Manager also assesses and addresses the evolving needs of partner medical centres, ensuring that the training programs remain pertinent and customised to the specific requirements of partner centres. They will monitor the program’s expenditure within agreed budgets and ensure compliance of the activities and expenditure with TLC policies, whilst also taking the lead on program reporting to supporters. Crucially, they will be responsible for liaising with local program leaders (doctors, nurses and hospital managers), volunteer HCPs from the UK and stakeholders in the field (often Health Ministries and hospital management).

Primary accountabilities include: the completion of missions within a given time frame; abiding by the policies and procedures in place to ensure the safety of TLC volunteers and staff; identifying and managing risks within programs and proposing mitigation strategies; moving each partner centre through the phases of development as per the strategy; assessing prospective partner centres; progress reporting and communicating performance; managing budgets and resourcing requirements

Example tasks include meeting online with partner centres; writing plans and budgets for overseas missions; meeting online with a current or potential sponsor of a partner centre; liaising with TLC volunteers; facilitating meetings with key stakeholders; making in person visits in UK and abroad; working with TLC volunteers to design itineraries for upcoming observerships; preparing performance reports on centre progress and KPI’s

Role Requirements - Candidate Specification

We invite applicants with strong leadership qualities and an appetite for solving complex problems to apply to join our team. Applicants should have excellent project/program management and organisational skills and at least 5 years of project management experience at a similar level, preferably with a background in a relevant international/development management or implementation role, and ideally in healthcare and the charity sector. 

With demonstrable experience in designing, initiating and leading complex development processes and programs, applicants should have a significant understanding of budget management, time management, stakeholder management and financial reporting. Previous experience in successfully managing complex programs within the international development and/or health sectors is needed, and experience working in LMICs would be desirable.

The Partner Centre Project Manager will be expected to work from home on a laptop/computer and to travel overseas to partner centres as needed. They will be working both with other members of the TLC team at times and on their own. UK DBS check will be required

Please provide a covering letter together with your CV for your application to be considered

Job title: Senior Digital Project Manager

Responsible to: Head of Digital and Content Contract: 18 months

Location: Home based or hybrid office-based (Vauxhall). Some travel across England and Wales.

Working hours: Part-time – 28 per week

Salary: £42,000 per annum plus £3,323 London weighting if applicable (pro rata to part-time) 

Valued Recruitment are working exclusively with a fantastic organisation who support carers and their families across the UK.They help carers to build communities of support and action by connecting families locally and across England and Wales. The charity support, connect and campaign – to keep families stronger by keeping them together.

About the team:

This is an exciting role, joining our newly formed Digital and Content team. As the organisation continues to invest in its digital estate to support organisational goals, the role of Senior Digital Project Manager will play a key role. You will work with the Head of Digital and Content to build a brilliant website and digital products, which meet the needs of our carers and our other key audiences.

What you need to know about this role:

In 2023, we launched an online information hub for our carers where they can find out about services that can support them in their journey. This currently sits separate to our main site. We are now working with Studio24 to bring these sites together, to create a unified user experience, with new website functionality. A key consideration for this development is our recent Department for Education contract to deliver high quality training to carers across England. As part of this service, we must ensure that carers can seamlessly book online or face-to-face training through our website. Additionally, they should have access to a wide range of online information and advice content. While some of this functionality exists within our current digital estate, not all of it does and there is room for improvement. Therefore, the redevelopment project aims to create a cohesive website experience with clear user journeys and new functionality.

The type of person we’re looking for:

We are seeking a candidate with a strong background in project management and UX. You will be experienced in managing complex digital projects throughout their lifecycle. You will be able to work collaboratively and have excellent communication skills to engage both internal and external stakeholders. You will have a genuine passion for working with and involving users in meaningful ways and have a particular interest in accessible and inclusive design. You will be able to build rapport with internal stakeholders, keeping them up to date with digital developments, explaining things in easily accessible language and obtaining buy-in from across the organisation. We are seeking someone who is curious and excited about digital developments. Who wants to explore how they can make a difference to carers lives, while understanding risks and ethical considerations.

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

The role:

A great opportunity for you to join our small dynamic team and make a real difference to the future of care and support by:

• Monitor TLAP work programme, milestones, and risks.
• Report TLAP programme delivery to government and funders.
• Provide Business Support to TLAP Programme Board and ensure governance compliance.
• Co-produce business and finance policies and processes with team, National Coproduction Advisory Group and SCIE finance and HR teams.
• Manage TLAP core team functions and budgets.
• Plan and support delivery of national TLAP events.
• Line manage Business Administrative Officer and deputise for Head of PMO

What we are looking for:

· At least 10 years experience working in administrative roles

· Commitment to equity, diversity, and inclusion

· Experience of working in coproduction with people with lived experience

· Experience of coproducing processes and procedures with various stakeholders

· Skilled in all aspects of administration and budget management

· Experience of using ICT effectively

What we offer in return.

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us 

Are you a creative and dynamic professional with a talent for fundraising and event planning? UK Muslim Film is looking for an enthusiastic and strategic Fundraising and Events Manager to lead impactful initiatives and organise events for industry and beyond. If you’re ready to inspire and make a difference, we want you on our team!

Post: Training and Development Manager

Hours: 37.5 hours per week Monday to Friday 9am - 5pm

Salary: £34,500 per annum (4 years fixed term contract)

Accountable to: Savera UK’s CEO

Overview

Are you passionate about making a difference and ready to take on a new challenge? Join us as the Training and Development Manager, where you will play a pivotal role in leading, development and execution of this new project for Savera UK to invest in its training and education development.

This is a diverse and dynamic role, where you will be dealing with complex and sensitive subject matter. You will be expected to build on your existing knowledge of or passion for human rights by proactively developing a deep awareness of the multi-layered, and ever-changing nature of our work.

You will be part of a small and very supportive, highly expert, and effective team, who work at pace without compromising on quality or attention to detail.

You will also become the custodian of our carefully developed brand, which possesses qualities of authenticity, power, and challenge. This is an exciting time to join Savera UK as we embark on a journey to amplify our message and drive change.

Full Job Description and Person Specification on our website.

Location: The post holder’s location/office will be Liverpool based but they will also need to work where relevant/required including traveling, therefore a full, clean driving licence and access to your own car is essential. Mileage will be reimbursed for any travel used to deliver the role.

Office base: Please note that due to the nature of our work and for security purposes, we do not disclose the location of the post until the successful candidate is appointed. However, we can confirm that our registered head office is around 30 minutes’ walk or 15/20 minutes by car/public transport from where this role will be based.

How to apply:

Please send a CV and covering letter, outlining your suitability for the post. Applications that don’t include a covering letter, as specified, will be automatically rejected. Following receiving your CV and covering letter, we may ask you to complete a further application form, to help us gather further information. 

Closing date for applications: Monday 29th July, 4pm

Applications that don’t include a covering letter, as specified, will be automatically rejected.

Following receipt of your CV and covering letter, we may ask you to complete an application form, to help us gather further information.

Closing date for applications: 5pm 29th July 2024

Prospectus is excited to be partnering with Integrate Agency in the search for a Fundraising Manager to join their growing organisation.  

The Integrate Agency CIC is a social enterprise that supports the community through world class training, advocacy and support services. They grow, strengthen and give voice to the voluntary, community and social enterprise sector. Regularly gaining recognition and awards for their incredible work, this is a unique opportunity to be part of this meaningful journey.

As the Fundraising Manager, you will be responsible for developing and executing tailored fundraising strategies to secure grants and donations from trusts, foundations, and other philanthropic entities on behalf of Integrate Agency clients. This role will identify potential funding opportunities, cultivate and maintain relationships with grantors, prepare compelling grant applications, and ensure effective reporting and stewardship of funds. This is an opportunity to play a pivotal role in supporting the clients' missions and strategic goals by maximising revenue from institutional funders.

To be successful as the Fundraising Manager, you will have proven experience in grant writing and have a good track record of securing funds from trusts and foundations. This person will have strong research and writing skills, as well as good relationship building skills to build long lasting partnerships. They will need to work both in teams and autonomously.

This role is a full-time permanent position that will have access to a London office, but location can be discussed. The salary for this role is £36,000 to £40,000.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Firas El Dib at Prospectus.

If you are interested in applying to this Fundraising Manager position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Home-based within the North East

About us

Our purpose is simple, to save lives at sea. Since 1824, our crews have been risking their lives to save those who are in danger of drowning. We're looking for a permanent Face-to-Face (F2F) Fundraising Manager in the North and East region to join our award-winning team! This is a fantastic opportunity within the RNLI to play a vital role in developing and growing the RNLI in-house F2F Fundraising team.

Some of the benefits

• 26 days’ annual leave plus Bank Holidays
• Outstanding pension scheme (contributions of up to 16% of basic salary)
• Life assurance
• Health and dental cash plan
• A vehicle will be made available to you to perform your role
• Flexible working

Your role

 This role will be required to manage a team of face-to-face fundraisers who will sign up regular supporters within a defined geographical area (two main hubs are in Newcastle and Scarborough) and raise vital long-term funding for the charity. This will include opportunities to work alongside other specialist teams including our volunteer lifeboat crews and lifeguards, playing an integral part in reaching both local and team income targets and contributing towards the wider objectives of the RNLI.

As a Face-to-Face Fundraising Manager, you will be tasked with focus on the following areas:

• Recruit, train and performance manage a team of motivated Face to Face Fundraisers
• Manage and develop a portfolio of fundraising locations in Northumberland, Tyne and Wear, Cleveland and Yorkshire areas
• Measure performance against Key Performance Indicators (KPIs) i.e. targets and budget
• Create and execute detailed delivery plans, mitigating for risks and opportunities
• Maintain and develop internal and external stakeholder relationships

About you

Working at the frontline of our fundraising activities, you’ll have excellent communication skills, people management capabilities, proven track record of working to targets and a passion to manage a team who engage with the beach-going public and event visitors to get their commitment for regular support for the cause.

You’ll be an effective team player with a pragmatic and solution-focused approach to problem solving and a calm approach to a busy workload. You’ll be positive, confident, determined, resilient, with very strong communication skills and naturally outgoing.

You’ll be a self-starter who can lead an energetic and innovative team to success. Able to adhere to codes of conduct, policies and be Fundraising Regulator compliant in all that you do and deliver. You’ll be flexible and prepared to work out of office hours with considerable travel throughout the year, peaking through the summer months. Substantial annual leave during the summer would not be practical for this role.

To be considered as the Face-to-Face Manager (North East), you will need:

• Ideally, proven experience and success in face-to-face fundraising. This will either have been gained working for a charity or a fundraising agency or regional sales experience
• Excellent people management skills and evidence of managing and motivating a team of paid staff or volunteers to achieve goals/targets
• Excellent communication skills and teamworking ethos
• Self-motivation and ability to create and prioritise own workload
• This post requires a valid driving licence
• This post is subject to clearance of a finance check - satisfactory to the RNLI

Other organisations may call this role Engagement Manager, Fundraising Manager, Face to Face Manager, Regional Sales Manager.

So, as a Face-to-Face Fundraising Manager you will have the ability to lead a team to achieve targets and want to see how this role supports our organisation’s aim to reduce drowning, this could be the role for you.

Closing date: 28 July 2024. 

Interview date: w/c 5 August 2024 (via Teams).

The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

This is a very exciting time to join our expanding Visiting Caseworker Service. We are seeking two new colleagues, who will join our current team of two caseworkers covering the UK and Ireland.  These newly created positions will be regionally based, one covering South West England & South Wales, and the other North West England & North Wales (with other travel across the UK on occasion).

Visiting Caseworkers each deal with an approximate caseload of 70-100 cases / visits per year.  Central to the role will be supporting and advocating on behalf of vulnerable applicants, or those who are living in particularly complex or challenging situations. The job will be wide-ranging and include elements of advocacy, support, income maximisation, mediation, partnership working and processing our own grants where appropriate, with the overall aim to reach long-term sustainable solutions for Anglican clergy households.

Working closely with the Visiting Caseworker Manager and the wider Charitable Services team, key responsibilities will include:

Receive referrals from applicants via the Grants & Services team, for potential casework and home visits

• Assess and prioritise urgent cases on a weekly basis.

Conduct home visit (or online meeting)

• Provide thorough assessment of current situation, taking into consideration time available and wellbeing of the applicant.
• Conduct general income maximisation check (welfare benefits, grants check etc), where necessary.
• Identify, discuss and escalate (to Designated Safeguarding Officer) any safeguarding concerns within the household.
• Gather information in order to create individualised action plans with the primary contact and other household members. 
  • Assess and prioritise urgent actions during the meeting.

Develop an action plan 

• Complete a written summary of the meeting and draft an action plan for possible areas of help and support with allocated responsibilities and agreed timelines.
• Prioritise urgent actions and agree responsibility for each action with applicant.
• Liaise with other agencies (e.g., DWP, Social Services, NHS, other charities, voluntary organisations, occupational benevolent funds, Dioceses, CofE Pensions Board etc.) where necessary.
• Refer to our own partnership support services if appropriate for help and support.
• Research and identify any local organisations for longer-term support.
• Consider and recommend most appropriate grant support through our own internal grants programme.
• Advocate on behalf of the applicant (e.g., complete internal and external applications, liaise with other external agencies, members of the Church where necessary). 
• Act as third party for complaints, mediation or appeal hearings with applicants, either in person, online, or helping prepare a written submission.
• Keep accurate and objective notes and communications within our CRM system and ensure this is kept up to date on a daily basis.

Follow-up

• Manage and update action plans, while keeping in contact with applicant on a regular basis.
• Encourage and empower applicants to complete their actions and know when to step in, as and when necessary.
• Only in exceptional circumstances, consider a further home visit, if deemed appropriate

Other reasonable duties and projects commensurate with the post

• Support and work closely with other VC colleagues sharing areas of expertise.
• In particularly busy times, act as an overflow for grant applications, to support colleagues in the Charitable Services Team.

These additional roles offer a unique opportunity for dynamic, solution-focused, empathetic, casework professionals, in a small, dynamic-charity, ready to embark on its next three-year strategy (2025-28).

To be considered for this position with great scope for growth and development potential, applicants should demonstrate:

• Significant experience of working within a charity / not-for-profit or grant making trust, supporting individuals and families with complex health and care needs, elderly, or vulnerable applicants, face-to-face, online and over the phone.
• Significant knowledge and experience in at least two of the following areas:
  • Welfare benefits and submitting appeals or complaints.
  • Mental health support
  • SEN education advice including SEN support, EHCPs and SENDIST tribunals.
  • Local authority and other statutory support such as Social Service Assessments and services, complaints, DFG entitlements.
  • NHS services, continuing health care either for children or adults.
• Experience of working alongside and liaising with external agencies and organisations
• Excellent problem solving, prioritisation and influencing skills with a belief of empowering individuals
• Experience and knowledge of safeguarding, knowing when to escalate concerns.
• Excellent written and verbal communication skills and high levels of attention to detail
• Willingness to work alone, with the support of line manager, and colleagues in the Charitable Services team.

If you are looking for an environment where you will be nurtured through our strong commitment to staff development (alongside an excellent package of benefits including generous annual leave including your birthday off), then we’d love to hear from you. 

For this role, the post holder will be home-based, visiting households within a dedicated region, and on occasion, across the UK (travel expenses covered).  Applicants should be car owners (with a full, clean driving licence and business use insurance cover) and/or located within easy reach of a main line railway station.  Use of a dedicated home office will also be required.

Some travel to our London office will be required, in line with business need; this is likely to involve up to 20 office visits per annum (reasonable expenses covered), details of which will be discussed with candidates at interview. 

PR Manager

We are looking for a PR Manager to support our busy press office team, specifically to lead on research and policy communications.

This is a remote working role and applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Position: CE314 PR Manager

Location: Home-based, UK Nationwide, however, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £47,300 (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)

Contract: Our services are contracted, we currently have funding for this contract until 31 March 2025. 

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 28 July 2024 (midnight). We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: 31 July or 2 August 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Head of PR & Media, the role will help deliver key national media campaigns that call for change to support people to rebuild their lives after stroke and raise the profile of our stroke research.

Key responsibilities will include:

· Managing the team to deliver a proactive, effective and 24/7 press office, building relationships with identified media and opinion formers, and ensure timely media responses based on organisational and reputational priorities.

· Working with the Campaigns and Public Affairs team to plan and deliver influencing activity to key stakeholders, Stroke Association campaigners and the general public.

· Working with the Research Communications team to lead the PR approach in promoting grant opportunities, new research and responding to media enquiries.

About You

You will have experience of:

· Drafting, executing and monitoring PR plans against identified briefs and overarching objectives, to deliver strategic communications objectives and to promote specific campaigns

· Managing productive long-term relationships with news and health journalists in the national media

· Working with Policy and Research functions to deliver sustained media coverage, with a strong call to action, ideally in the healthcare sector

· Producing robust and integrated media campaign evaluations

· Working with social media teams

· Working effectively and independently with external agencies and partner organisations (e.g. NHS England)

· Crisis and reputation management

· Managing a team, including during change and of remote line management 

· Working thoroughly and accurately, and with attention to detail, translating complex material into compelling and engaging messages

This role requires occasional travel across the country to attend team days, conferences and researcher events. Candidates must be able to meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as PR, Campaigns, Communications, Brand, Public Relations, PR Manager, Campaigns Manager, Communications Manager, Brand Manager, Public Relations Manager, Public Relations Officer, PR Officer, PR and Brand Manager, PR Lead, Public Relations and Campaign Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.