Service Manager Jobs in Greater London

Job Title:                 Community Coordinator (North London)

Reporting To:            Community Engagement Manager

Salary:                       £28,000 - £34,000 pro rata

Contract Type:        Full-time, Permanent.

About The Felix Project

The Felix Project is London’s leading food redistribution charity, dedicated to ensuring good food is never wasted and no one goes hungry. Last year, our nearly 180 staff and over 15,000 volunteers collected 32 million meals of surplus food, distributing it to Londoners in need through a network of over 1,100 community organisations, charities, and schools.

In London, one in five households with children lack reliable access to nutritious food, while the UK wastes 20 tonnes of food per second. The cost of living in London has risen by 24% in the last three years, and food prices continue to climb. About 14% of working families have turned to food support services for the first time in the past year, and 100,000 London families have less than £3 a day for food.

Our work has never been more needed, and demand continues to grow: we are building our expertise and impact in response. The Felix Project now operates from four main depots in North, South, East, and West London, with ‘point-to-point’ projects in Central London and Canary Wharf. The East London depot has a kitchen producing up to 5,000 meals per day from surplus food. A new 'Multibank' in Ealing distributes non-food essentials.

Purpose of the Job:
Based in one of our operational warehouses you will help support Felix’s missions through the development of a network of charities, community groups and other key stakeholders involved supporting vulnerable Londoners across London. Your work will help to build the network’s capacity to accept and distribute food through our depot operations, Green Scheme & Felix Connect and non-food items through Felix’s Multibank. 

The Community Coordinator role will support the depot and operational teams, responding to enquiries from the community network to help ensure the smooth flow of food and non-food items whilst delivering excellent customer service. This will include ensuring recipients of our food are compliant with all relevant legislation and guidance as required by our food partners and food business operators. 

Your work will help us to effectively monitor and evaluate our growth against our strategic objectives through robust data collection, monitoring and updating using our CRM system.

Benefits

• 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix’s softball team, running club and cycling club

Step Up Hub

Established in 1996, Step Up Hub is a grassroots charity in the London Borough of Brent dedicated to addressing the root causes and consequences of poverty and inequality within disadvantaged communities, especially within the global majority. It offers an array of services covering welfare, education, training and skills development, as well as on mental health, cost of living, and physical wellbeing. It adopts a whole village approach in its work and values working together to secure a shared sustainable future for all.

‘I AM Brent’ consortium

Step Up Hub leads a consortium, known as I AM Brent, that consists of six well-respected local charities who are working together to address the root causes and effects of violence affecting young people in the London Borough of Brent.

Programme Description

The programme is part of the Mayor of London’s flagship violence reduction programme, known as MyEnds. It is a place-based violence reduction initiative that adopts a public health approach. The consortium is providing an array of positive opportunities for young people and support for families, including through tailored interventions. The programme also aims to improve statutory and voluntary organisation networks and access to referral, and to ensure the voices of young people and community members are built into provision. The work is focused on the Church Road Estate, Stonebridge Estate, St Raphael’s Estate, Chalkhill Estate and Harlesden Town Centre areas.

The Role of the Community Engagement Lead

The Community Engagement Lead will be a key member of the team delivering the I AM Brent MyEnds programme. They will develop and maintain strong relationships with the breadth of young and older community members, and local businesses to conduct community engagement. They will subscribe to the values of co-production and work positively in accordance with I AM Brent’s Equal Opportunities, Safeguarding, Data Protection and Health and Safety policies.

In addition, the Community Engagement Lead will:

· act as the primary contact for requests from the community for information about I AM Brent’s services and events,

· disseminate to the community information about I AM Brent’s services, community fund, and events,

· organise, and support the delivery of, community engagement events, youth forums and community forums,

· encourage community participation,

· provide status reports regarding upcoming community outreach, engagement, events, and initiatives to consortium                members and community members, and provide end of community activity reports to the Programme Manager,

· summarise views of community members about their needs and ideas to improve safety,

· signpost community members to support following outreach activities,

· process referrals to the I AM Brent programme,

· support the organisation and administration of talks at community centres, places of worship, and community events,            on supporting young people’s safety,

· support the organisation and administration of parenting programmes,

· represent I AM Brent and Step Up Hub at meetings, forums, roundtable discussions and related events,

· help recruit and line manage community volunteers.

The Community Engagement Lead will be supported by the I AM Brent MyEnds Programme Manager, Step Up Hub senior leadership team and consortium members, and will work closely with I AM Brent’s Network and Communications Lead.

Our Sales and Delivery teams aim to drive and develop new and existing business relationships to contribute to our impact and financial objectives and deliver customer satisfaction, advocacy and loyalty whilst delivering exemplary customer service to all our Clients and Instructor Members in Training. A critical aspect to this is ensuring all the administration required from point of enquiry through to delivery is carried out accurately whilst meeting key deadlines. 

You will support different aspects of the customer journey and support with relevant processes including distribution of enquiries, keeping our in-house systems updated and supporting with Associate and National Trainer (NT) matching, ensuring administration relating to these processes are completed effectively and within deadlines set. 

New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, an additional service will be set up within the NHYC Youth Justice team specifically to deliver on the Alliance contract. This will include a team of Housing Caseworkers who will carry out assessments and advocacy work with young people under 25 who are fleeing violence and exploitation, in order to move them on successfully into both emergency and long-term housing options. You should be passionate about working with this client group, able to manage a fast-moving caseload, and committed to working collaboratively with a team across multiple services.

*Please note, previous applicants for this role need not reapply.

• Full time, permanent role in the Youth Justice Team
• Salary £31,200-£34,736
• Deadline: 9am, Monday 21 October

About us

SOAS Students’ Union (SU) is a charity run independently from the University. The students of SOAS are our members, this is who we ultimately work with and for. 

The trustee board delegate the running of the Students' Union to the CEO and senior leadership team, who manage the full and part-time staff, their role is to ensure the SU is running effectively, to role model its culture and deliver the organisational strategy. In other words, it’s a great place to work, with a vibrant community where people share the same values and care about each other

Students are at the heart of what we do and we are ambitious to be the best we can be and support others to do the same. It’s an exciting time to join SOAS SU and have the opportunity to shape what our future will look like.

The role

As the Head of Finance and Governance, you will oversee the day-to-day financial activities, including budgeting, financial reporting, and compliance, while also providing strategic oversight to ensure the efficient day-to-day running of SOAS SU and driving system, quality and process improvements.

This is a unique opportunity to shape the financial and strategic direction of a growing organisation that is at the heart of student life on campus. 

Key details:

Salary: £50,850 per year (inc London weighting) – This is the full-time salary, and the salary will be pro rata based

Location: Hybrid (1 day a week on-site in Central London)

Contract: 12-month fixed term contract with the opportunity for a permanent role

Closing date for applications is Monday 4th November 5pm 2024.

Interviews will take place W/C Monday 11th November at the Students Union in Central London 

Please note that SOAS Students Union reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible .

Would you like to work in a forward looking, faith based charity? One where you can bring your current skill and experience and develop and earn  points through our global training programme to become a Certified Fundraising Executive?

From its humble beginnings, ICC has become a trusted advocate and innovative leader in providing compassionate care for children with disabilities. For over 30 years, thousands of vulnerable children’s lives have been transformed by the essential services we provide.

Within China’s ever-changing social landscape, ICC’s nurturing care is modeling a new standard of support and empowerment for children with disabilities. Our dedicated team of therapists , special educators, social workers, vocational trainers and medical staff work tirelessly to help children live with hope, dignity and opportunity.

This Job Is For You If…….

You have fundraising experience in a charity environment and you’re ready to take the next step up in your career.
You already know how to retain donors and increase income
You love to project manage integrated fundraising campaigns and achieve your goals
You want to treat donors as VIP’s so they stay committed and engaged and you use a customer relationship management systems (CRM) to achieve that.
You can write engaging fundraising copy, or you’re willing to learn
You thrive developing innovative fundraising ideas and campaigns
You can embrace our culture, vision and mission wholeheartedly. 
You have ideas and energy to initiate new processes, you’re excited about getting things done better
You are a team player, willing to collaborate and serve to get the job done.
You are a Christian who wants to put your faith into action at work

Our preference is for a full-time candidate working from the Newcastle Office (Hybrid working offered). However, we are willing to consider applications from exceptional candidates who would only be able to take the post working fully remotely or who are interested in working part time

For the full Job Description and person spec, please refer to the attachment below.

Peer Support Development Officer – Greater London

 About Kinship:

Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good. 

Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales. 

We are at the heart of kinship networks, partnering with and influencing service providers, local and national government and other organisations. We give everything we have to fight for each family and their rights, changing society until every kinship family is recognised, valued and supported. 

Kinship care often begins in crisis. A child has parents who are unable to care for them, for whatever reason. It can be frightening, confusing and heart-breaking.

Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There is often no chance to prepare. Plans may be pushed aside. Relationships, jobs and savings are frequently sacrificed.

It is life changing and challenging raising children who have been hurt or neglected, but kinship carers do it anyway because they put the children first.

We know how hard life can be for kinship carers, but we have seen the amazing things they are capable of, with someone by their side. With the right support, children raised in kinship families can flourish. 

That is why we support, connect and campaign – to keep kinship families stronger by keeping them together.

About the Team

The Peer Support and Community team at Kinship is dedicated to enhancing the lives of kinship carers across England and Wales by delivering the first national peer support service. With a focus on building and sustaining networks of peer support groups, the team aims to empower kinship carers through access to resources, training, and development opportunities.

By fostering connections within local, regional, and national ecosystems, the team plays a vital role in ensuring that every kinship carer has access to a supportive community.

As part of our commitment to growth and impact, the team develops innovative approaches to peer support, creating an inclusive environment where kinship carers can share experiences and access essential services. We prioritize collaboration across various departments, ensuring that support group leaders receive high-quality advice and training, facilitating their sustainability and effectiveness. This integrated approach also includes alignment with national and local campaigning efforts to further engage and support the kinship carer community.

In line with our strategic focus on cultivating a vibrant Kinship Community of over 10,000 carers, the team leads initiatives aimed at enhancing community connection and empowering kinship families. By developing a robust model of community engagement that encompasses both in-person and digital services, the team aims to amplify the voices of kinship carers, enabling them to effect meaningful change in their lives and communities.

 About the role

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub.

You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment.

Funded by the Department of Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

Who we are looking for

We are seeking an individual located in Greater London, who possesses the drive, passion, and skills to:

• Develop new Peer Support Groups across a diverse range of communities
• Demonstrate the energy and enthusiasm required to achieve key targets and objectives
• Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the development of safe and effective support services for the kinship community.
• Maintain current Peer Support Group levels, taking the lead from the national Hub.
• Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products.

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick-start a thriving peer support group.

As you establish new groups, you will provide support and training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

We are ideally looking for candidates based in or around Greater London and willing to work initially across London Boroughs. This role may involve work to establish groups on the periphery of this area that currently have no dedicated Development staff.

An essential requirement of the role is to be a driver with access to a vehicle for work purposes.

 Key responsibilities: 

Service delivery:

• In-person (face-to-face) strategic outreach into local communities including setting up and attending local engagement events.
• Set up and develop sustainable in person peer support groups, initially attending and leading sessions in person before transition to self-sufficiency. 
• Working with existing groups that are at risk, closed or need support that need replacing or rejuvenating to maintain DfE service level agreement, in addition to new groups. Targets are subject to change and are not fixed. 
• Recruit and retain support group leaders to develop their peer support groups.
• Assist with the delivery of training to support group leaders and groups to become self-sufficient.
• Develop strong boundaried and positive relationships with support group leaders – building resilience, empowerment and community.
• Support established groups (including independent) in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community. 
• Follow (and where appropriate support further development off) the service blueprint to develop sustainable peer support groups.
• Collaborate with the Peer Support Hub team to provide a joined-up and positive user experience for kinship carers.
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners. 

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements.
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning.
• Provide regular reports to ensure targets and SLA are met for the service.
• Support continuous development and improvement of the service (new systems and processes) as required.
  

Team culture:

• Act in the best interest of Kinship and the families we support.
• Maintain and contribute up to date understanding of kinship care.
• Deliver effective administration with attention to detail and keeping to deadlines.
• Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work.
• Actively contribute to delivering and evidencing a high performing service.
• Take responsibility for your ongoing continued professional development.
• Work in line with the Kinship values.

 Knowledge, abilities, skills and experience (person spec):

 Essential:

· Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.

· Significant experience developing peer support communities.

· Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers.

· Proven experience of ensuring outcomes and impacts of services are evidenced through high-quality data collection.

· Evidence of developing and delivering training/support to volunteers, based on the needs of service users (in this case kinship carers).

· Strong facilitation skills and essential experience of peer support or user-led groups with charity beneficiaries.

· Proven experience of using a customer relationship management system effectively (we use Salesforce).

· In-depth understanding of safeguarding particularly around vulnerable families.

· Excellent communication and engagement skills, with good attention to detail.

Desirable:

· Lived experience of kinship care.

· Understanding of children’s social care.

· Digital community building (Facebook / WhatsApp etc).

· Full, clean driving licence/own car.

General characteristics and attributes:

· Flexible and willing to travel for work across England.

· Commitment to the values, aims and objectives of Kinship.

· A real commitment to equity, diversity and inclusion within your role and a respectful approach to working with people from a range of backgrounds.

· Excellent written and spoken English.

· Permission to work in the UK.

Equality Diversity and Inclusion 

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Candidate Application Information

Please refer to the Job Description for this role to check that you meet the criteria necessary for the job. Closing and Interview details are:

Closing date: 1 November 2024 12:00 pm

Interviews: Week Commencing 4 November

We reserve the right to close this vacancy earlier than the stated deadline.

We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate they meet the essential skills and experience outlined.

Please tell us if there are any reasonable adjustments, we can make to assist you in your application. If you have a disability, which you would like us to consider, please tell us about this when you apply.

Equality Diversity and Inclusion 

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Candidate Application Information

Please refer to the Job Description for this role to check that you meet the criteria necessary for the job. Closing and Interview details are:

Closing date: 1 November 2024 12:00 pm

Interviews: Week Commencing 4 November

We reserve the right to close this vacancy earlier than the stated deadline.

We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate they meet the essential skills and experience outlined.

Please tell us if there are any reasonable adjustments, we can make to assist you in your application. If you have a disability, which you would like us to consider, please tell us about this when you apply.  Please let us know if we can help and remember that you can request information in large print or in a different format. 

About Us: 

First Love Foundation is a Christian charity, founded with a mission to transform society through justice, dignity, and equality for all. We empower individuals to break free from poverty and crisis, offering comprehensive support and guidance. Our AQS-accredited service helps those facing income shocks, housing difficulties, health challenges, and more. 

The Role: 

As a Generalist Adviser/Caseworker, you will provide advice, case management, and advocacy services to individuals in need. The ideal candidate will have at least two years’ experience in advocacy or advice roles, with at least one year in casework. You will manage a diverse caseload, collaborating with our team to achieve life-changing outcomes for our clients. 

Key responsibilities include: 

• Providing advice & advocacy on welfare benefits and housing. 

• Managing complex cases, including preparing for appeals and representing clients at tribunals. 

• Offering guidance and support to colleagues and volunteers. 

• Maintaining accurate case records, adhering to AQS standards. 

Who We’re Looking For: 

We are looking for someone with excellent communication and problem-solving skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Experience with welfare benefits and case management systems, such as Advice Pro, is essential. 

We welcome applications from individuals with lived experience and from diverse backgrounds, particularly those reflecting the communities of Tower Hamlets. 

Join us in our mission to transform lives and help create a Britain free from poverty! 

Family Action & the Role’s Impact:

Family Action is a registered charity, building stronger families since 1869.  Today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.  We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.

This is an exciting opportunity to join Project Indigo, an LGBTQIA+ youth project run out of Off Centre at Family Action that fosters a safe space and sense of community amongst LGBTQIA+ young people in Hackney.  We support young people aged 16 to 25 through offering them a weekly facilitated social space and 1-to-1 support and advice sessions.  Having run for almost a decade, Project Indigo is well known in Hackney, and works alongside local LGBTQIA+ projects, as well as mental health and youth services.  Project Indigo maintains a youth-led and person-centred approach, with this role being developed in consultation with our members to address the barriers they face in accessing sensitive therapeutic support.

We are seeking a motivated and empathetic counsellor/psychotherapist to offer therapeutic support to members of Project Indigo, our LGBTQIA+ youth group.  The counsellor will make a positive impact and expand Project Indigo’s offer to include 1-to-1 counselling, including sessions up to 24 weeks and therapeutic drop-ins.

Off Centre is a service that provides a range of targeted mental health focused support services to young people aged 16 to 25 who registered with a City and Hackney GP.  These include: individual, counselling and psychotherapy, individual and group art psychotherapy, key-work support, out of hours drop-in service on Thursday evenings, targeted provision for children and young people of African, Caribbean and mixed heritage (ACH), and an Information and Advice provision.

Main Responsibilities:

· You will provide affirmative therapeutic support to our LGBTQIA+ young people who identify under the LGBTQIA+ umbrella or are exploring their sexual orientation or gender identity; including 1-to-1 therapeutic support, sessions up to 24 weeks and therapeutic drop-ins.

· You will enrich Project Indigo’s holistic offer by providing a safe, confidential and affirmative therapeutic space for our members; supporting young people with a range of difficult life and/or mental health issues, which may include bereavement, domestic violence, relationship difficulties, sexual abuse and trauma.

· You will maintain an in-depth knowledge of issues facing young LGBTQIA+ people, in particular trans and gender diverse people, and will have clinical experience working with this group.

· You will maintain an understanding of LGBTQIA+ identities, as well as intersectionality and the multiple oppressions faced by our diverse group members, in particular racialised, neurodivergent and/or trans and non-binary people.

· You will address the diverse needs of our young people by maintaining an intersectional and person-centred approach.

Main Requirements (for details check the job description and person specification):

· You are BACP /UKCP (or equivalent) registered with proven experience of working affirmatively with LGBTQIA+ young people in a clinical setting and/or evidence of in-depth knowledge of how to support LGBTQIA+ young people, in particular trans and gender diverse young people.

· You are empathetic with a good understanding of the social and political issues impacting LGBTQIA+ young people.

· You identify as a member of the LGBTQIA+ community in line with Project Indigo’s peer-led service model.*

· You have an understanding of risk management, with the ability to act in accordance with local and organisational safeguarding policies.

· You have the ability to organise workload, meet competing priorities and flexibility to adapt to changing work schedules.

· You have the ability to build positive relationships, communicate effectively, and work collaboratively with diverse stakeholders and teams.

· You are committed to equal opportunities, diversity and equality.

· You have the ability to align with and support Family Action’s mission and values.

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.

*In accordance with Schedule 9 of the Equality Act 2010, there is a Genuine Occupational Requirement for the successful candidate to identify as a member of the LGBTQIA+ community. 

Benefits:

- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers, and cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

· Closing Date : Thursday 24th October 2024 at 23:59

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion and Family Action has a Trans, Intersex and Non-Binary Inclusion Policy. Also, we welcome applications from disabled individuals, and those from ethnically diverse communities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum scoring criteria and we will reimburse your travel cost if you attend an in person interview.

Job Purpose and Key Responsibilities

The Senior Programme Development Specialist  will work on complex and major bids, often on multimillion consortia, commercial contracts and multi-country partnerships, and will be expected to take a high degree of responsibility for developing successful bids including negotiations with internal and external partners. 

This position will drive a high-quality bidding process with institutional donors and large foundations to build a healthy and sustainable funding pipeline so that CIUK can achieve our programme goals. You will work closely with technical advisory teams, country offices, finance colleagues, and other partners in order to deliver winning bids, which showcase CARE’s programme innovation and deliver impact as well as ensuring adequate cost recovery for CIUK. 

Why work with us?

The Programme Funding Team is at the very centre of CIUK’s new strategy for the development of high quality and impactful programming within CARE.  The team shapes and builds our institutional programme portfolio in line with the CARE International 2030 vision and ensures that our programmes save lives and bring lasting change through consistent and high standards of programme design, partnerships building and learning.

About You

To succeed in this role, you will be a passionate and experienced funding specialist, with experience in institutional funding and a very good knowledge of our key donors’ requirements (FCDO). You must have the ability to lead and coordinate multi-disciplinary teams during proposal preparation, working with partners and colleagues in multiple locations. Experience in and a very good understanding of programme design is key to this role, as is excellent communication skills, both verbal and written. Capable of building strong relationships with both internal and external stakeholders; you are a positive collaborator and a strong team player.

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Safeguarding

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to satisfactory references.

CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

- Appropriate criminal record checks (including a Bridger check, link here).

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

Equality and Diversity

We are committed to Equality and value Diversity.

We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to the HR team.

We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK.

To Apply:

To apply, please visit our website, download and read the Senior Programme Development Specialist Recruitment Pack, including the Job Description and Person Specification. Applications are completed online. If you require a copy of the recruitment pack in large print or an alternative format, please contact the HR Team. Please note, Curriculum Vitae (CVs) will not be accepted.

Closing date: Thursday 7 November at 11pm

Interview date: Week commencing 11 November

We’re looking for someone with a track record of engaging families and a passion for supporting people to make informed health decisions. You’ll be a clear communicator and a good listener. You’ll work across our team, alongside our Information and Advice Worker, and potentially engage some of our volunteers. You’ll also bring in Parent Champions and lead sub-contracted work with a local community partner to help us reach residents in community languages. You’ll help us hear and collect resident stories. The information you collect will be reported to decision-makers responsible for health and care services. 

You’ll enjoy working as part of a team committed to improving health and care services and access for Islington residents. You may have lived experience as a parent/guardian/carer of a child and/or be from a minoritised community.

Battersea's Global Programmes advances Battersea’s ambitious plans to play a global role in achieving a positive impact on thousands of dogs and cats. Our department supports the professional development of employees and volunteers in rescues and rehoming organisations, as well as provides strategic funding and support to organisations and researchers within the animal welfare sector.

The Lead of Grants and Programmes plays an integral role within the team to deliver impact to tens of thousands of dogs and cats around the world. The Lead will manage the team of expert grant managers, guiding and empowering them to achieve impact. 

The Lead will oversee several portfolios of work within the grants and programmes function at Battersea, as we expand our work to impact more dogs and cats. Over the coming five years, it is planned that the size and complexity of grant making, and other forms of programming will grow, including the establishment of several multi-year programmes in the UK and abroad. 

This is a senior role within the Grants and Programmes team in the Global Programmes Directorate, requiring excellent experience of people management, impact measurement, good grant making practice and implementing strategic programmes. 

The successful postholder should be comfortable empowering others, taking a coaching approach to team management and in supporting the team to shape proposals and portfolios of work to advance the collective interests of a team. They should also be comfortable working with considerable scope, and complexity and nurturing relationships with colleagues as an integral element of the role. 

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 10th November 2024
Interview date(s): 14th-15th November 2024 (1st round); 20th-21st November 2024 (2nd round) 

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Data Analyst – Clinical Audits (x2)
£41,278 pa plus excellent benefits
London WC1 and home-based
35 hours per week

The Data Analyst (Audits) will manage the secure handling of complex audit datasets and the analysis of data with a primary focus on an audit programme. You will work with the project team, including the audit clinical lead and senior data analyst, and take responsibility for presenting findings of the data analysis to experts. The College currently has two Data Analyst opportunities available: Epilepsy12 and the National Paediatric Diabetes Audit.

Reporting to the Project Manager (Audits), you will create analysis plans and report structures in line with the agreed datasets, working closely with the project clinical leads, managers and data platform suppliers, and take the lead in the planning of analytical processes for planned data analysis projects.

As a member of the Audits Team within the Research and Quality Improvement Division, you will establish and maintain robust data management and manipulation processes in line with data governance and protection requirements, whilst acting as the point of contact for audit data, technical and analysis enquiries from those submitting data for analysis.

Degree qualified in a social or medical science, statistics or other numerate discipline, you will be able to quickly establish and maintain good working relationships with health professionals and other key stakeholders.

With experience of producing and presenting high quality written reports, documentation and promotional information suitable for a range of audiences, you will have a background of working with Stata or R and Microsoft Excel for aggregating, recoding and merging data, computing new variables, and producing descriptive statistics.

You should also be able to contribute to key components of departmental and project reports, including interpreting the data analysis and writing editorial content. 

A high level of numeracy and the ability to handle and interrogate large, complex datasets in Excel and statistical packages along with knowledge of statistical methods of analysis and data cleaning, processing and management are essential.

Experience of preparing data for presentation to healthcare commissioners and regulators at various levels of granularity of NHS organisations would be desirable.

The RCPCH Research and Quality Improvement Directorate aims to promote evidence-based practice amongst paediatricians and child health professionals and improve the quality of care and health outcomes for children. The Research and Quality Improvement Directorate programme of work encompasses a range of activities, from supporting clinical leads and other RCPCH members/experts with the development of evidence-based guidance, to delivering high quality national audits and facilitating and supporting quality improvement activities. 

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community. 

The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from Black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation. 

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

Closing date: Monday 4 November 2024
Interview date: Tuesday 12 November 2024

Please note, that you will be required to attend the interview in person at the RCPCH building in Holborn, London.

The Co-Director of Strategy & Finance works closely with the Co-Director of Operations to ensure the sustainability, growth and success of Hackney Playbus and to ensure that families are placed at the heart of the charity's work.

All Hackney Playbus employees and volunteers demonstrate the Hackney Playbus ethos and values by working positively as part of a team, delivering high quality services to children and families and by creating a culture where all are welcomed, valued and supported.

The Principal duties and responsibilities will be as follows:

Governance 

Ensuring that the charity is legally compliant, compliant with requirements of the Charity Commission and has the correct insurances in place for the charity’s activities and that these are reviewed annually.

Ensure systems are in place for the Board of Trustees to fulfil its statutory responsibilities and exercise effective control of the charity's affairs. Support trustee recruitment in line with Hackney Playbus procedures.

Ensure policies and guidelines are appropriate for the charity’s work and reviewed regularly by the Trustees, including annual reviews of Children’s Safeguarding, Data Protection policies and the Risk Register developing policy proposals as necessary

Report quarterly or as required to the Board of Trustees on progress against key strategic objectives, providing information and explaining performance

Strategic

To work with Trustees to ensure the charity’s vision, mission and strategic plans are reviewed in conjunction with key stakeholders including Hackney Playbus staff, volunteers and families.

To take Joint responsibility for achieving, monitoring and reporting on performance against targets in all areas of charity’s activities taking action as required

To be open to feedback and ideas for innovation and change while delivering consistent and reliable services

To develop a culture of continuous improvement throughout all aspects of the charity's work.

Financial

Ensure that income is maintained, expenditure controlled in line with budgets and potential risks are identified and managed

Draw up an annual budget for approval by Trustees

Liaise with appointed bookkeeper, ensuring timely payment of bills, invoicing for services, chasing of invoices for payment and maintenance of petty cash systems

Prepare contracts, apply for tenders, negotiate and agree contracts, service level agreements and acknowledge receipt of funds as required.

Oversee expenditure and management accounts ensuring that income and expenditure is monitored and reported quarterly to Trustees

Organise independent examination of accounts with appointed accountant

Review and make recommendations to maintain or change arrangements with accountants, bookkeepers and payroll service providers. 

Income Generation

Develop income generation strategies to maintain and enhance levels of funding from existing sources and develop new funding streams

Work closely with and provide support to the Fundraising Officer on funding applications to ensure continuous and sufficient income

Work closely with the Co-Director of Operations to ensure that monitoring reports are submitted to funders in line with requirements.

HR 

Recruit staff as required 

Support and supervise Administration and Fundraising Officers

Ensure HR policies, procedures and staff contracts are relevant and reviewed regularly to ensure they are fit for purpose. 

Promotion of Charity

Maintain effective networks with supporters and stakeholders

Network externally and develop partnerships to improve impact and sustainability

Ensure charity is presented in an appropriate and professional manner to its stakeholders including website, social media, annual, impact and reports

Represent the charity in public forums and produce or commission written/digital material for promotion

Asset Management

Overall responsibility for asset management including Playbus vehicles, premises management, IT, utilities and other overheads. 

Other Duties

To participate in internal/external meetings and training

To participate in annual appraisal by appointed Trustee from the Boardof Trustees

To uphold Hackney Playbus policies and procedures including Children's Safeguarding.