Service Manager Jobs in Greater London

Senior Peer Support Development Officer – North West

About Kinship:

Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good. 

Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales. 

We are at the heart of kinship networks, partnering with and influencing service providers, local and national government and other organisations. We give everything we have to fight for each family and their rights, changing society until every kinship family is recognised, valued and supported. 

Kinship care often begins in crisis. A child has parents who are unable to care for them, for whatever reason. It can be frightening, confusing and heart-breaking.

Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There is often no chance to prepare. Plans may be pushed aside. Relationships, jobs and savings are frequently sacrificed.

It is life changing and challenging raising children who have been hurt or neglected, but kinship carers do it anyway because they put the children first. We know how hard life can be for kinship carers, but we have seen the amazing things they are capable of, with someone by their side. With the right support, children raised in kinship families can flourish. 

That is why we support, connect and campaign – to keep kinship families stronger by keeping them together.

About the Team

The Peer Support and Community team at Kinship is dedicated to enhancing the lives of kinship carers across England and Wales by delivering the first national peer support service. With a focus on building and sustaining networks of peer support groups, the team aims to empower kinship carers through access to resources, training, and development opportunities.

By fostering connections within local, regional, and national ecosystems, the team plays a vital role in ensuring that every kinship carer has access to a supportive community.

As part of our commitment to growth and impact, the team develops innovative approaches to peer support, creating an inclusive environment where kinship carers can share experiences and access essential services. We prioritize collaboration across various departments, ensuring that support group leaders receive high-quality advice and training, facilitating their sustainability and effectiveness. This integrated approach also includes alignment with national and local campaigning efforts to further engage and support the kinship carer community.

In line with our strategic focus on cultivating a vibrant Kinship Community of over 10,000 carers, the team leads initiatives aimed at enhancing community connection and empowering kinship families. By developing a robust model of community engagement that encompasses both in-person and digital services, the team aims to amplify the voices of kinship carers, enabling them to effect meaningful change in their lives and communities.

 About the role

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub. You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment. Funded by the Department of Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

Who we are looking for:

We are seeking an individual located in or around Greater Manchester, and willing to travel across the North West of England who possesses the drive, passion, and skills to:

· Establish new Peer Support Groups across a diverse range of communities

· Supervise a small team of Peer Support Development Officers

· Demonstrate the energy and enthusiasm required to inspire yourself and your team to achieve key targets and objectives

· Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the delivery of safe and effective support services for the kinship community.

· Maintain current Peer Support Groups, taking the lead from the national Hub.

· Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products.

In the role of Senior Peer Support Officer, you will be instrumental in ensuring the delivery of a high-quality, consistent, and sustainable peer support service that has a significant impact on the lives of kinship carers.

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick start a thriving peer support group.

As you establish new groups, you will provide training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

You will be an inspirational and energetic team leader with experience in providing day-to-day line management and operational support for a small team.

We are ideally looking for candidates based in or around Greater Manchester but willing to work initially across the whole of the North West. This role may involve working to establish groups in West Yorkshire and into North Staffordshire.

A valid driving licence and access to a vehicle for work purposes are essential, as this role may require travel across London and its periphery to reach areas in need of dedicated support.

Key responsibilities: 

Service delivery:

• In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events.
• Work creatively to set up and develop new sustainable in peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency.  Existing groups that are at risk, closed or need support will need replacing or rejuvenating to maintain DfE service level agreements across the team, in addition to new groups. 
• Recruit and retain support group leaders to develop their peer support groups.
• Deliver training to support group leaders (group roles and responsibilities, safeguarding, setting up, running and promoting a group).
• Develop strong boundaries and positive relationships with support group leaders – building resilience, empowerment and community.
• Support established groups in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community. 
• Help develop and deliver a service blueprint for sustainable peer support groups, thinking strategically about how to develop groups.
• You'll collaborate closely with the ‘Hub’ team to provide a joined up and positive user experience for kinship carers. This collaborative approach is key to our success and ensures that kinship carers receive the best possible support.
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners. 

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements.
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning.
• Provide regular reports to ensure targets and SLA are met for the service.
• Support continuous development and improvement of the service (new systems and processes) as required.

Management and supervision: 

• Inspire, motivate and be responsible for day-to-day line management and supervising up to 4 staff members
• Oversee tactical development of new sustainable groups in your area and your team.
• Help set clear objectives to achieve targets and outcomes.
• Actively encourage personal development and learning.
• Increase efficiencies and impact across the team.
• Ensure good team induction processes and systems are in place.
• Role model Kinship values. 

Team culture:

• Act in the best interest of Kinship and the families we support.
• Maintain and contribute up to date understanding of kinship care.
• Deliver effective administration with attention to detail and keeping to deadlines.
• Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work.
• Actively contribute to delivering and evidencing a high performing service.
• Take responsibility for your ongoing continued professional development.
• Work in line with the Kinship values.

 Knowledge, abilities, skills and experience (person spec):

 Essential: 

• Experience of team leadership or line management and supervision of a small team and managing performance to deliver targets effectively.
• Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.
•  Experience developing peer support communities.
• Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers. 
• Proven experience of ensuring outcomes and impacts of services is evidenced through high-quality data collection. 
• Evidence of delivering training/support to volunteers,
• Strong facilitation skills and essential experience of peer support or user led groups with charity beneficiaries. 
• Understanding of safeguarding particularly around vulnerable families. 
• Excellent communication and engagement skills, with good attention to detail.
• Full driving licence and use of a car for work purposes.

 Desirable:

· Lived experience of kinship care.

· Understanding of children’s social care.

· Digital community building (Facebook / WhatsApp etc).

· Full, clean driving licence/own car.

 General characteristics and attributes:

· Flexible and willing to travel for work across England and Wales.

· Drive and have access to a vehicle.

· Commitment to the values, aims and objectives of Kinship.

· A real commitment to equity, diversity and inclusion within your role and a respectful approach to working with people from a range of backgrounds.

· Good standard of written and spoken English.

· Permission to work in the UK.

· Able to remain focused on the primary task of establishing new peer support groups, ensuring that more kinship carers have access to high-quality peer support.

Equality Diversity and Inclusion 

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Candidate Application Information

Please refer to the Job Description for this role to check that you meet the criteria necessary for the job. Closing date and interview details:

Closing date: 1 November 2024 12:00 pm

Interviews:  1st Interview Week Commencing 4 November

2nd Interview Week Commencing 11 November

We reserve the right to close this vacancy earlier than the stated deadline.

We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate they meet the essential skills and experience outlined.

Please tell us if there are any reasonable adjustments, we can make to assist you in your application. If you have a disability, which you would like us to consider, please tell us about this when you apply.  Please let us know if we can help and remember that you can request information in large print or in a different format. 

JOB PURPOSE 

We are seeking a dynamic, creative and experienced corporate partnerships new business expert to join our team.

This pivotal new role will be responsible for securing high-value, seven-figure (financial and non-financial) partnerships with corporate entities that protect and empower refugees globally.

The successful candidate will oversee the development and implementation of strategic partnership prospecting, manage relationships with key corporate prospects, and line manage a Senior Corporate Partnerships Officer.

This role is an 18-month fixed-term contract.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING 

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

Role Responsibilities  

• Develop and deliver a new comprehensive business development strategy that will lead to seven-figure, sustainable corporate partnerships, delivering both unrestricted and restricted income.
• Coordinate market research to identify potential high value, strategic corporate partners that can deliver income, visibility and shared value for UK for UNHCR and UNHCR.
• Proactively approach prospects for partnership discussions. 
• Develop stewardship plans for top prospects, ensuring full use of senior leadership, technical colleagues and established private sector network.
• Develop unique combined financial and non-financial partnership propositions that lead to transformational partnerships.
• Lead the prospecting cycle: from first meeting, through to opportunity development, through to negotiation and contracting.
• Supervise and mentor a Senior Corporate Partnerships Officer.
• Work closely with internal teams, including Philanthropy and Communications, to align partnership efforts with organisational priorities.
• Remain flexible and quickly respond to emergency situations, identifying and responding to fundraising opportunities at pace.
• Represent UK for UNHCR at industry events, conferences, and networking opportunities to enhance visibility and build connections.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

Personal Attributes and Experience

Essential Experience

• Proven track record of securing seven-figure corporate partnerships.
• Demonstrable experience of developing and implementing new business strategies.
• Experience in partnership negotiation. 
• Experience of communicating complex themes and subjects to a variety of audiences, written and verbal.
• Proven success across all types of corporate support, including grant-based, brand-led, pro bono, in-kind and employee engagement.
• Managing, forecasting and monitoring budgets to deliver against income and expenditure targets 
• Management and development of direct line reports.

Essential Skills/Knowledge  

• Deep understanding of charity-corporate partnerships and the business case behind mutually beneficial collaborations.
• Excellent relationship management skills and the ability to engage and influence senior stakeholders.
• Outstanding communication skills that inspire action from audiences.
• Distil complex information and themes into tangible, impactful partnership propositions.
• Prioritise and work at pace, sometimes under pressure.
• Creative and collaborative working style, and able to adapt to differing needs and priorities of teams spread across multiple locations.
• Strong IT skills to produce high quality proposals, presentations, and reports. 

Desirable Skills/Experience

• Business development in an international development or humanitarian organisation.
• Knowledge of sustainable and innovative financing mechanisms.
• Previous use of Salesforce.
• Awareness and understanding of CSRD and its potential implications.
• Ability to work flexibly and travel, and to work unsocial hours on occasion, as required. 

WHY JOIN UNITED KINGDOM FOR UNHCR? 

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive and inclusive environment, where your work will be recognised and appraised. 

What else?

Wellbeing 

• 28 days’ leave per annum plus bank holidays (or pro-rata for part time).
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
• Hybrid and Flexible Working.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships. 
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme.
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme. 

Development 

• Comprehensive training and continuing development opportunities.
• Individual training budget. 

 
HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.  

Closing date: Midnight, Wednesday 23rd October.

Interviews date: w/c 28th October.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

The London Diocesan Fund (LDF) is seeking a PA to the Archdeacon of Northolt and Willesden Area Administrator to play a key role within the Willesden team, based from Causton Street. 

Job Summary 

The purpose of the PA role is to provide comprehensive administrative support to the Archdeacon of Northolt in the Willesden area, ensuring efficient handling of communications, management of her diary, and maintenance of records. This includes coordinating travel arrangements, organising meetings, compiling communications materials, and managing various financial tasks. Additionally, the PA plays a vital role in upholding confidentiality, being a source of support in the making of difficult decisions and assisting with safeguarding. The PA carries a vital role in linking Clergy, Church Wardens, and others to the support available to them in the Diocesan office and helping them feel supported and heard when they contact the Archdeacons office for help.

The Willesden Area Administrator is a member of the Area staff responsible for the efficient and effective running of the office. (s)he has strong links to the Bishops office, other members of the Archdeaconry Team, the Area Director of Ministry and his PA, other Area Staff, people in the parishes especially Church Wardens and church administrators, as well as key external stakeholders such as local authorities, businesses, architects and partner organisations. 

Job responsibilities 

Administrative 

• Proactive management of mail, enquiries, telephone calls, e-mail, using initiative when referring upwards and flagging issues with the Archdeacon 

• Diary management – forward planning of events and specific projects and day-to-day management of the Archdeaconry diaries. 

• Preparing agendas, support papers and taking minutes for meetings. 

• Draft letters and documents as requested. 

• Uphold the security and confidentiality of the documentation in accordance with GDPR. 

• Arranging visits in connection with ongoing works 

• Liaising with both architects and parishes for Quinquennial Inspections 

• Liaison with and between Area staff members and others, setting up meetings. 

• Organising arrangements for Archdeacon's Visitations including assisting with writing Visitation reports. 

• Organising and facilitating the annual Archdeacons visitation services and admission of Churchwardens, liaising with Area Deans and host churches to ensure they are well attended and organised, including the distribution of and receipt of Church Wardens Citations and Declarations 

• Liaising with the Director of Ministry’s PA and Bishops office to assist in the organisation of the induction process for new clergy. 

• Facilitating the Willesden Area Parish Administrators network including organising training and networking events for them. 

• Assisting the Archdeacon in implementing new initiatives and projects. 

• Discussing with the Archdeacon the response and approach to difficult situations in parishes, agreeing ways forward and helping to facilitate them, involving the Bishops office where appropriate. 

• Being the first port of call for enquiries to the Archdeacons office. 

• Supporting the Bishops PA in the efficient administration of vacancies and appointments including overseeing the area vacancies list and coordinating shortlisting and interview dates.

• Coordinating of the annual parish returns both Mission Statistics and financial. 

• Ensuring the highest possible quality of outward facing communication to parishes, clergy and external partners. 

• Overseeing updates of the People System, CMS, and Parish returns for the area. 

Financial 

• Tracking the Archdeaconry budget, including ordering stationary supplies 

• Managing the Archdeacon’s Discretionary Fund and Area Deans budget with oversight by the Archdeacon. 

• Approving invoices under £500 via Xledger with oversight by the Archdeacon. 

Safeguarding 

• Undertaking appropriate safeguarding training and knowing when to refer calls to the Archdeacon, on to the Safeguarding Team. 

Other 

• Undertaking any other duties commensurate with the role. 

Please refer to the attached Job Description for the full details on the main responsibilities. 

Person Specification 

Essential 

• Experience working as a PA. 

• Administratively efficient. 

• IT proficiency (MS Office). 

• Time management and the ability to work at pace 

• High standard of literacy and numeracy 

• Empathetic to the mission and values of the Church of England 

• Right to work in the UK 

Desirable 

• Educated to A-Level or equivalent standard. 

• Experience managing budgets and tracking costs. 

• Administration related qualification. 

• Some understanding of Church of England structures and experience of working with the Ecclesiastical legislative framework 

Please refer to the attached Job Description for the full details on Person Specification. 

About the London Diocesan Fund 

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocesan of London comprises of c400 parishes north of the River Thames and within the M25 motorway. 

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people. 

Equality, Diversity, and Inclusion 

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community. 

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation. 

Safeguarding 

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. 

Benefits of working with us 

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits: 

• Competitive remuneration package 

• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays 

• 15% employer pension contribution and salary sacrifice available 

• Death in service benefit x3 of basic gross salary 

• Enhanced maternity leave of six months full pay, after 12 months’ of employment 

• Season ticket loans of public transport 

• Access to Benenden Health Insurance 

• EAP counselling through Health Assured

• Up to £100 for eye test and contribution to spectacles

• Two additional paid days for community volunteering

Interviews will be held on 6th November 2024.

Salary: £24,000 per annum (pro-rata)

Hours: 3 days per week (Tuesdays, Thursdays and Fridays)

Based at: Healthwatch Newham Offices, with some home working. 

Annual leave - 28 days per annum (pro-rata), excluding bank holidays

Overview

This is an exciting opportunity to join our friendly, committed Healthwatch Newham team as we develop the next stage of our programmes.

The post holder will be highly organised and motivated with strong administrative and social media experience to support the team’s daily activities.

You will be part of a team that has a real say in developing health and social care services and liaises with senior professionals and clinicians to help deliver change for local people.

Background

Healthwatch Newham is part of a national network, led by Healthwatch England, and aims to help local people get the best from their health and social care services and enable residents to contribute to the development of quality health and social care services. We do this through outreach and engagement and delivering projects that review and report on quality and standards. 

Healthwatch Newham is part of CB Plus, an award-winning charity reaching over 1 million Londoners. CB Plus provides a number of community services, including Young People Thrive, Barnet Wellbeing Service and Enfield Connections Information and Advice.

Please see the job description for further details

Closing date: Monday 21st October 9am

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

Since 1960 we have invested more than £500 million in blood cancer research in the UK. Where we’ve invested, survival rates and quality of life have improved. We’ve been working to beat blood cancer for over 50 years, and we won’t stop until we do. Be a part of our story and help us change the world.

This is an exciting time to join the Policy and Influencing team of the UK’s leading blood cancer charity as we continue to bring people affected by blood cancer to the centre of our policy work. We have recently launched a landmark UK Blood Cancer Action Plan; the impact of the policy and influencing team in achieving Blood Cancer UK’s mission is more important than ever. 

You will have a key role in the development of our policy work and leading our public affairs in England, to influence the Government and NHS. You will be innovative, flexible and have a passion for working as part of a team to achieve real change for people with blood cancer.  

You will have experience of working in a policy role and excellent knowledge of health policy. A good understanding of how to use health data most effectively in the pursuit of policy ambitions, and experience of working in or with Government or Parliament would be an advantage.  

We’re open to applicants who would like to apply for the role on the basis of a job share or working part time (minimum of 28 hours). If this applies to you, please outline this in your cover letter.  

The majority of our roles can be performed hybrid which means you will be required to attend the office 2-4 days per month, there may also be additional need to attend in-person events i.e. parliamentary or coalition events. Travel costs to your contracted office will be at your own expense. 

Our culture and benefits package are award winning, and our staff survey tells us that we’re a great place to work.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. 

About the role:

Working within a passionate team providing an effective, high quality support service to address the presenting needs of clients with complex needs in relation to poly substance misuse, mental health, and a wide variety of associated issues (including: street activity, offending, physical health, background of complex trauma.)

The primary role of the project is to enable clients to understand their emotional and mental health needs and manage these effectively. Project workers will also support clients to develop their living skills, develop & manage relationships, build social networks and access education, training or employment, by completing comprehensive needs and risk assessments with clients and identifying short-term objectives.

Project workers will need to be resilient, innovative, flexible and creative. A commitment to working collaboratively and within a recovery framework. There will be an element of housing management work with the expectation that clients manage a successful tenancy before moving on to more independent housing.

The Project Worker role be required to work a rota inclusive of early, lates weekends, on average one weekend in four.

About you:

• Resilient, innovative, flexible and creative. A commitment to working collaboratively and within a recovery framework. 
• Passionate about supporting clients to develop their living skills, develop & manage relationships, build social networks and access education, training or employment.
• Demonstrable experience of working with people experiencing mental health problems and other complex needs.
• A good understanding of safeguarding issues and the ability to undertake comprehensive risk assessments related to this.
• A proven ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services.
• A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and monitoring rent payments.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 3rd November at midnight

Interview date: Wednesday 13th November via Microsoft Teams 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team and organisation.

Benefits of working for Wandsworth Carers’ Centre:

Friendly team and working environment, mix of remote and office-based work, some weekend and evening work with time off during the week, annual leave starts at 26 days increasing to 31 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program.

 Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

 Carers Support and Development Worker - Autism

Salary: £18,518

Part Time (21 hours per week)

The role:

This role involves one to one support for unpaid Carers who support people with various support conditions including autism.

Skills and experience:

The successful applicant will have outstanding organisational and communication skills, be confident at supporting people on a one-to-one basis, including providing information and advice, listening support and advocacy. They will be able to manage conflicting demands with tight deadlines, be a key team player and committed to working with Carers and volunteers.

They will have excellent IT skills and be able to adapt to providing services both face to face and via virtual platforms, whilst maintaining a consistent service for Carers. 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

Job title:                  Communications and Digital Officer (Black Thrive Global)

 Reports to:             Communications Manager

Geographic focus:  All

Salary:                  £30,000 - £32,500

Hours:                    37.5 per week (full-time, flexible and hybrid working)

Benefits:              26 days annual leave plus bank holidays, pension contribution, employee assistance program.

About Black Thrive

We exist to change the odds stacked against Black people by embedding meaningful change at every level of society so that thriving is not the exception but the norm for Black people.

Black Thrive Global evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016 to address the inequalities that negatively impact the mental health and wellbeing of Black people in Lambeth. Black people’s cumulative exposure to negative experiences and poor outcomes are not unique to Lambeth therefore Black Thrive Global was founded in 2020 to address the detrimental outcomes for Black people of African and Caribbean descent wherever they may be located.

Our work covers all life stages – children and young people, working age adults and older adults. Our guiding principle is to center the lived experiences of Black communities in all that we do. Our strategic priorities are to embed race equity in systems change and to decolonise the evidence landscape, meaning we produce, amplify and support research developed via a Black lens.

Purpose of the role

We are looking for a creative, organised, and disciplined person to take on a key role within our rapidly expanding organisation. As the Communications and Digital Officer, you will be central in the implementation of Black Thrive Global’s communications strategy. You will be supporting our Communications Manager in the delivery of all aspects of communications and marketing activity with both key stakeholders and the public.

You will help to support the creation of a compelling and consistent narrative about the work that Black Thrive Global does across all our communication channels. You will be integral in helping to disseminate key messaging for core projects and work-streams working closely with our internal teams and external partners. Black Thrive Global’s communication approach aims to be both reactive and proactive, and you will be expected to be well informed about events and trends in the media and public arena.

Duties and responsibilities

1.  Produce compelling and engaging content for internal and external blog posts, newsletters, and digital content across our communication channels.
2. Produce in-house design for publications and promotional materials and social media assets as required.
3. Lead on delivery and scheduling of the Communications Calendar, this will include horizon scanning of the news agenda as well as regular yearly campaigns i.e., Disability Week, Refugee Month, International Day of the Girl, LGBTQIA+ etc.
4. Deliver and implement our social media strategy across our various platforms.
5. Lead on managing and developing social media channels to engage and grow our online audience.
6. Maintain and update our website and digital content.
7. Support the Communications Manager and internal teams with producing reactive media and digital outputs.
8. Support with PR and media relations tasks, including monitoring coverage, building up journalist databases and drafting statements and releases.
9. Support internal teams with event coordination and marketing campaigning.
10. Collecting and analysing data and information of communications activity to assess our impact and opportunities for brand growth.
11. Support the Communications Manager with the quarterly Directors’ Communications Report.
12. Work with freelancers and volunteers as required.
13. Spend up to 10% of time supporting corporate business such as strategy and administration.

PERSONAL SPECIFICATION

 We are looking for someone that is wanting to grow and develop in this role, and we are committed to providing the time and resources needed to ensure that you flourish. We ask that you maintain a willingness to learn.

Essential (E) / Desirable (D)

* Indicates criteria which candidates can be supported to meet if other criteria are met.

Experience

1.  Experience of working in communications or PR role (E)
2.  Experience of maintaining WordPress website CMS (E)
3.  Experience of social media management (E)
4.  Experience in copywriting, editing and proofreading (E)
5.  Experience of videography, photography, and editing (D) *
6.  Experience of planning, managing, and delivering events (D)

*Ability, skills, knowledge

1.  In depth knowledge and understanding of the experiences of people of African and Caribbean descent. (E)
2.  Ability to think creatively, translating strategic objectives into appropriate communications activity and content (E)
3. Analytical skills; able to undertake situational analysis and identifying opportunities for improved engagement (D)
4. Ability to use the following software packages, MS Office, Canva, Adobe Photoshop (E)
5. Excellent verbal and written communication skills, including conveying complex information in adaptable ways to different audiences (E)
6.  A strong interest in the news and external affairs, with a passion for social justice (D)
7. Have the desire to make a positive impact, particularly for underrepresented communities (E
   

Please note that job descriptions cannot be exhaustive so the post-holder may be required to undertake other duties which are broadly in line with the above key responsibilities.

A basic Disclosure and Barring Service (DBS) check will be required but we will treat applicants who have a criminal record fairly and will not unreasonably discriminate because of a conviction or other information revealed.

Application process and requirements

Please write and submit a one-page cover letter alongside your CV. In your cover letter you should summarise how the experience on your CV makes you suitable for the role and your motivation for joining Black Thrive Global.

Candidates will be sifted using their submitted information of a curriculum vitae (CV) and cover letter.

Successful interview candidates will be expected to do a pre-interview task and one interview presentation.

Unfortunately, due to capacity and volume of applicants only successful candidates will hear from us.

The London Diocesan Fund (LDF) is seeking an Administration Assistant for the Bishop of Edmonton to play a crucial role within the Parish Area Support (Edmonton) team, based at Causton Street.

Job Summary

The Administration Assistant provides comprehensive support to the Bishop of the Edmonton Episcopal area. This includes handling communications, managing schedules, maintaining records, and assisting with safeguarding. Strong organizational skills and confidentiality are essential.

Job Responsibilities

Administrative

• Handle mail, inquiries, telephone calls, and emails to ensure smooth communication.
• Manage the Bishop’s diary and inbox daily, resolving scheduling conflicts.
• Draft letters, memos, and documents as requested.
• Maintain central databases (People System, CMS, Crockfords).
• Liaise with the Director of Ministry for ordination ceremonies.
• Coordinate domestic and international travel for the Bishop.
• Organize meetings, set agendas, take minutes, and distribute them.
• Compile the diocesan newsletter and communications.
• Ensure confidentiality in handling sensitive documents.
• Assist with the renewal and issuance of permissions for clergy and laity.
• Maintain awareness of significant events (confirmations, ordinations, etc.).

Reception and Hospitality

• Provide a professional welcome to visitors.
• Coordinate events, such as seminars, conferences, interviews, and social gatherings. Liaise with external parties to ensure successful execution.

Safeguarding

• Ensure safer recruitment processes, working with the HR team on checks.
• Monitor visa status for clergy without British citizenship.
• Track DBS checks and safeguarding training for clergy and licensed ministers.
• Manage clergy ‘blue files’ in line with GDPR and statutory requirements.
• Handle sensitive safeguarding concerns, identifying appropriate actions.
• Respond to pastoral situations such as clergy in crisis or safeguarding concerns.

Other Duties

• Perform other duties commensurate with the role, contributing to the diocesan team’s success.

Person Specification

Essential

• Proven experience in an administration role.
• Strong organizational skills and administrative efficiency.
• Proficient in MS Office (Word, Excel, Outlook).
• Ability to maintain confidentiality and adhere to safeguarding policies.
• Excellent literacy and numeracy skills.
• Ability to manage workloads under pressure and meet deadlines.
• Empathy with the Church of England’s mission and values.
• Right to work in the UK.

Desirable

• Educated to A-Level or equivalent.
• Administration-related qualification or relevant experience.
• Some understanding of the Church of England structures.

Equality, Diversity, and Inclusion

The Diocese of London is committed to a diverse and inclusive workforce. We encourage applications from individuals of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people, who are under-represented in our clergy and workforce.

Safeguarding

The Diocese of London is committed to safeguarding children, young people, and vulnerable adults.

Benefits

• Competitive remuneration package.
• 27 annual leave days, rising to 30 after 5 years, plus bank holidays.
• 15% employer pension contribution with salary sacrifice.
• Death-in-service benefit (x3 basic salary).
• Enhanced maternity leave of six months full pay after 12 months.
• Season ticket loans for public transport.
• Access to Benenden Health Insurance and EAP counselling.
• Up to £100 for eye tests and contribution toward spectacles.
• Two additional paid days for community volunteering.

Interviews will be held on 31st October 2024 (via Zoom).

Are you ready to take on a dynamic role, using your project management skills to develop, execute and evaluate a project to create and deliver a new volunteer-led peer support service for women affected by ovarian cancer?

If you’re passionate about making a difference, fostering relationships, and championing the voices of those navigating this challenging diagnosis, we want you to join us in transforming lives and creating a supportive network for all!

We are an ambitious charity, building on our achievements and targeting what’s important to stop ovarian cancer devastating lives - symptoms awareness, early diagnosis, better treatments and support for all. Join us and together we'll fight for a world where everyone with ovarian cancer lives.

We are looking for a Project Lead (peer support) who will manage all aspects of  a new project, from developing detailed plans and timelines to collaborating with our steering committee to define objectives and success criteria. You’ll take charge of volunteer management, ensuring adherence to policies, leading recruitment and training sessions, and providing ongoing support to our dedicated volunteers. By building strong links with the community and engaging with existing support groups and healthcare professionals, you’ll help to create a robust network for those affected by ovarian cancer. Additionally, you’ll oversee communication strategies, produce high-calibre progress reports, and continuously evaluate the project’s impact.  This project is supported by the National Lottery Community Fund

The role is a full time, 35 hours per week, 3 year fixed-term contract position.

We currently offer a hybrid-working model. This means you may usually work from your home or remote location, but are expected to attend meetings and pay for your own travel to the office in Angel, London when required.  Please contact us using the details in the recruitment pack if you would like to find out more about how frequently you would likely be required in the office for this role. 

Target Ovarian Cancer does not hold a sponsorship licence and therefore cannot sponsor any individual to work in the UK.

To apply, please submit a CV and cover letter using the details in the recruitment pack.  Please also complete the equalities monitoring form. Please submit your application by 23.59 on 04/11/2024. 

If you would like to receive a paper copy of the recruitment pack, please contact us using the details in the recruitment pack.

We want to make our recruitment accessible to all, if there is a way we can support you in your application, please contact us using the details in the recruitment pack.

The appointment will be subject to a satisfactory DBS check, proof of your right to work and two satisfactory references.

St Stephen’s Twickenham is a vibrant, evangelical, charismatic resource church with over 600 people attending every week, roughly 200 of whom are under 18.

Our vision is to Love God, Grow Disciples and Transform Communities. Sundays are central to how we do this, as we gather across four services (one online) to worship together and learn from His Word. We are passionate about worshipping God and equipping each other to be whole life disciples. We love enabling people to explore faith through Alpha as well as our ever-expanding Youth, Children’s and Families ministries and we want to see change in society through church planting and various social transformation ministries.

We are presently undertaking a new strategy process and are excited where God will lead us over the next few years, in all aspects of church life but particularly in terms of our work with Kids and Youth.

Community Coffee Shop Supervisor, to serve customers and maintain high standards in SCT x Paper and Cup. 

Role and responsibilities

• Greet Customers in a warm, friendly and welcoming manner
• Always maintain excellent customer relations with clear communication
• Brew excellent coffee and beverages including ‘latte art’
• Prepare orders to customers specifications
• Maintain excellent level of hygiene in food preparation and service areas
• Ensure high level of personal hygiene and appearance (including the wearing of protective clothing at all times)
• Comply with Health and Safety regulations
• To follow the SCT x Paper and Cups policies and procedures
• Follow cash handling procedures, policies, use of the cash register and ability to ‘cash up’ at the end of your shift as and when required
• Perform cleaning tasks per the rota
• Report any machine faults to the manager
• Ensure all comments and complaints are raised to the Manager
• Carry out other duties as may reasonably required
• In consultation with the Shop Manager, sell donated stock and receive donations, storing appropriately for processing
• Maintain stock levels of donated goods ensuring a quality retail offer in the shop
• To be willing to cover at other shops when, and if, necessary

Additional benefits:

• BUPA Employee Assistance Programme 
• BUPA Wellbeing plan
• Cycle to work scheme
• Season ticket loan
• 25 days annual leave (rising to 30 with length of service) plus bank holidays (pro rata on basis of 35 pw full time equivalent)
• Contributory Pension Scheme with employer contributions of 5% 
• Training and development opportunities

We are looking for a committed individual with strong experience of working with vulnerable women to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. You’ll need to be caring and professional, passionate about the vision and mission of Ella’s, and able to maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free.

Special conditions
● You will be asked to provide a basic DBS check.
● Due to the nature of this work, this role is for women only.
● The postholder is expected to take part in the out of hours on-call service.
● Ability and willingness to work flexibly, and at other Ella’s locations.

Two reasons why you should join Ella’s
1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.

Job description 

The purpose of this role is to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. The main responsibilities of this role are:

● Provide one-to-one support for safe house residents This includes ensuring that survivors understand their rights and that these are met, coaching survivors to identify and work towards their personal goals, supporting survivors to access appropriate services/treatment providers and ultimately be supported into independence.
● Manage social work students, placements and interns.
● Maintain and develop borough related relationships.

We are looking for a passionate individual who has strong experience of working with vulnerable women, is aligned with the vision and mission of Ella’s and can maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free. The role also offers opportunities to contribute to the direction and vision of Ella’s.

Key tasks
Casework provision
● Provide high quality casework support to residents (housing, financial, legal, mental health, and physical wellbeing support)
● Support survivor empowerment to speak out and self-advocate
● Carry out regular risk assessment with survivors and respond to any safeguarding concerns as per Ella’s’ safeguarding procedures
● Provide day-to-day support and build trusting relationships with the service users
● Be sensitive to the rapidly changing emotional and physical needs of the service users and respond accordingly
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Ensure casenote records are recorded within 24 hours of each service user contact using Ella’s’ case management system
● Assist service users with administrative tasks as required: reaching out to supporting agencies, booking appointments, form-filling, and attending appointments
● Assume an advocacy role during external appointments, if required
● Assist in writing covering letters and support letters to compliment service users’ application forms, advocate for the service user in specific needs, or to keep other organisations updated as required
● Research the requirements for benefit applications and assisting service users to complete (as required)
● Liaise effectively with other agencies involved in the care or support of service users to ensure their needs are sufficiently met
● Manage referrals and new intakes
● Help create survivor led support plans
● Work collaboratively with other accommodation caseworkers
● Encourage and supporting survivors to attend sessions and activities inside and outside of Ella's

Volunteer coordination
● Oversee social work students and/or interns placed within the safe house, with support from the service manager
● Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors
● Adhere to and ensure all students and interns have a good knowledge of Ella’s’ casework management forms and recording systems and oversee the consistent use of these
● Provide regular supervision to students and interns Safeguarding, and health and safety
● Work in collaboration with the Safehousee and Facilities Manager
● Ensure all major incidents, accidents, safeguarding concerns or potential hazards are managed, reported and recorded according to Ella’s’ policies and procedures
● Participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact; writing risk assessments as required
● Promote awareness of health and safety amongst service users, including those who use emergency/on call systems, fire prevention and control systems as necessary
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers
● Participate in any relevant Safeguarding training and keep up to date with any changes to Ella’s’ safeguarding policies and procedures

Accommodation and risk management
● Run regular house meetings and house outings for residents
● Support residents with housing benefit and service charges
● Manage all paperwork in the premises, processing any personal data in accordance with Ella’s’ Data Protection Policy and procedures
● Handle emergency situations calmly and professionally
● Ensure all safety and security procedures are followed to keep self and others safe
● Maintain a safe and secure working environment
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers

Other/general duties
● Develop strategic partnerships with local agencies working within the Violence Against Women and Girls sector and other local organisations or businesses that could enrich the work of Ella’s
● Take part in the out of hours on-call service
● Attend any training required for the role, keeping up to date with any developments and changes within the sector
● Represent the work at Ella’s with integrity at all times
● Adhere to all of Ella's policies and procedures at all times
● Be an active member of the organisation, attending any team meetings that are required and contribute to Ella's’ strategic goals and input into its direction of growth
● Attend monthly supervision with the service manager and keep in regular contact
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Support Ella’s’ fundraising and external communications by assisting with the gathering of stories, data and so on
● Complete any other duties as directed by the service manager which are within the scope of the role

See attachments for Person Specification and how to apply

Who we are: 

Founded in 1992 by a group of mental health professionals, Working Well Trust was established to address the issue of low employment rates for people who have experienced mental health issues.  Since starting we have seen advances in the specialist support offered to people seeking employment and a change in cultural attitudes towards mental health.  

In the last few years we have adapted this approach to work with people with Autism (ASD), people with learning difficulties, physical disabilities or complex issues including homelessness or addiction. 

We focus on four main areas: 

Employment Support – offering support that meets the individual’s needs using both the traditional stepped approach and the Individual Placement and Support (IPS) model. 

Employer support – enabling the recruitment and retention of their employees. 

Social Enterprises – we offer training within social enterprises for people who want to gain a new skill, increase their confidence and be part of a team. 

Business and Enterprise support – providing one to one advice to clients who wish to start up or expand an enterprise. 

Co-production - Working Well remains committed to the principles of the recovery model and continuously improve its services through co-production. 

Role Purpose: 

Work Well is a government funded programme that offers an early-intervention work and health support and assessment service. This provides holistic support to overcome health-related barriers to employment, and a single, joined-up gateway to other support services. 

We work in partnership with mental and/or physical health clinical teams, GP practices and other referral partners who refer clients who are currently in employment but are experiencing difficulties in the workplace and require assistance to help them return to work, remain in work or find new employment. This programme will also support those who have fallen out of work to get the support they need to return to employment. That support will be tailored to their specific needs and circumstances. 

We need a Work and Health Coach to provide highly effective support to individuals and guide them on their journey to returning, remaining or finding new employment while also supporting them to improve their health and wellbeing. The Work and Health Coach will also be instrumental in supporting participants to remove health related barriers by sourcing and funding appropriate interventions. 

Please refer to the Job Description and Person Specification for more details on this role. 

Closing date: 30th September Midday 

Interviews will be arranged throughout the application window, and we may close this vacancy early.