Service Manager Complex Needs Jobs
The Baobab Centre is a non-residential therapeutic community that supports young asylum seekers and refugees who have experienced human rights abuses and have sought asylum in the UK as unaccompanied minors. Our two focus areas are rehabilitation and justice.
This is a unique opportunity for a passionate and experienced fundraiser to progress further in their career, with the freedom to creatively enhance and develop the fundraising strategy of an impactful community-based charity.
As Senior Fundraising Lead you will be Baobab’s key fundraiser and a self-starter with experience of working in a small or medium sized charity. You will lead on the development of fundraising at Baobab, exploring new avenues for funding, as well as nurturing and growing existing fundraising relationships. You will be responsible for strategising and carrying out a successful program of fundraising from small, medium and large charitable trusts and foundations to an agreed annual fundraising target. You will also assist in delivering Baobab’s individual major donor programme, helping to set up and deliver communications and events related to this income stream. There is scope to explore further fundraising activites including events, corporate and community fundraising. You will play a central role and work closely with our operations team, as well as recieving expert monthly mentoring from a senoir fundraising consultant.
This role is for 4 or 5 days per week depending on your preference, it will include Fridays which is when staff meetings are held.
Please read the below alongside the full Job Description and Person Specification attached.
Mental Health: All of the young people Baobab supports suffer significant mental health and developmental difficulties and many function in an unstable and more immature way than their chronological age. Due to their experiences it takes time to gain trust from the young people in our community. As a core member of our team, you will understand the impact of specific human rights abuses on the development of children and young people in exile and their individual experiences of loss, trauma and grief on their mental health and well-being.
Baobab’s Model: Please read the accompanying ‘Baobab Clincial Context and Model’ document for a detailed introduction. It often takes a significant amount of time to understand Baobab’s model of working, which aims for rehabilitation and justice through attending to both the internal and external world of each young. It is important that you strive to have an insight to the experiences of both the internal and external factors impacting on the lives of unaccompanied young people attending our centre. It is also important that you understand the ways in which UK society and policy impacts on young asylum seekers (including invisibility, marginalisation, discrimination, and the fact of waiting in uncertainty for a long time).
Multi-disciplinary Working: Baobab aims to be a reflective, thinking organisation and we place a high value on shared thinking time, sharing responsibilities and working together with others. A key aspect of the role is communicating and working in a holistic way.
Please include details on relevant fundraising experience, including examples of successfully won bids; as well as relevant experience related to the context of our work.
The Baobab Centre is a non-residential therapeutic community that offers support to young survivors of human rights abuses seeking refuge in the UK
The client requests no contact from agencies or media sales.
Age UK is currently recruiting for a Head of Finance Operations on a part-time, permanent basis. This is a great senior-level opportunity at Age UK and is a critical role within the charity. Please note the salary banding advertised is FTE (35 hours per week).
The purpose of the Head of Finance Operations role is to lead, manage, coordinate, and develop Age UK's treasury operations, income and cash management, accounts receivable and accounts payable.
Our aim is to bring control of the quality and provision of Finance Operations throughout the charity. This is an exciting opening for a commercially astute, experienced, Finance Operations professional.
The successful candidate will take the lead on all Finance Operations protecting Age UK's financial assets through robust financial controls and processes, ensuring GDPR compliance. We are looking for this role to oversee our treasury operations, accounts receivable, accounts payable, year-end and management accounts.
As Head of Finance Operations, you will manage key relationships to include retail operations, banking, and investment management, ensuring all needs are met. You will oversee all accounts receivable activities including the review of aged debtors and the creation of bad debt provision where necessary. You will also handle all accounts payable activities and support year-end preparation of statutory accounts and monthly management accounts.
This role will suit a proactive candidate with Treasury and Finance operations experience in a similar sized, complex organisation.
This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London and you would be expected to attend the office around once a month for team days and more often if necessary.
The salary will be pro-rated for part-time hours. Full time at Age UK, constitutes as 35 hours per week. This position is 21 hours per week across 3 days. Wednesday afternoon is mandatory however we can be flexible on the other days/hours.
If you have passion for the mission and values of Age UK, combined with a desire to contribute to positive social impact, this role may be for you!
Age UK internal grade - 4L.
Must haves:
* Treasury and finance operations experience in a similar sized, complex organisation.
* Experience of using finance IT systems and working with colleagues to make improvements to process and procedure.
* Sound commercial judgement and confidence in challenging assumptions.
* Able to establish priorities and consistently deliver accurate, timely and relevant data to tight deadlines.
* Excellent analytical and problem-solving skills, and excellent attention to detail.
* Proficient in the use of Microsoft Office particularly Excel and Word.
Great to haves:
* Excellent written and verbal communication skills that enable you to clearly explain issues and present solutions.
* Experience of working with staff at all levels of an organisation and with both financial and non-financial staff.
* Evidence of building successful working relationships externally and internally and at all levels of an organisation.
* Experience working in charities.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
We are looking to hire this position on a part-time basis (3 days per week). Wednesday afternoons are mandatory but we can be flexible on the other days. The salary will be pro-rated for part-time hours.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
About Scotland's International Development Alliance
Scotland’s International Development Alliance is the membership body for everyone committed to creating a fairer world, free from poverty, injustice, and environmental threats.
Our work facilitates connections across the international development sector to improve impact and effectiveness for a range of actors including public sector bodies, third sector and international NGOs, private companies, universities, and charitable trusts.
Our network has a global reach, with members working in more than 100 countries with a wide range of specialisms. We exist to improve the capacity, influence, and effectiveness of our diverse sector in Scotland through providing opportunities for networking, debate, training and promotion of good practice. We help members share their skills and learn from each other’s best practice to boost effectiveness of our members and their partners.
About the role
Working closely across the small team at SIDA, this post offers an exciting opportunity to support and coordinate knowledge-exchange communities of practice across a network of actors on global sustainable development in Scotland, including members from public and private sectors, academia and civil society. The role will support our members to contribute effectively to global, sustainable development by developing learning opportunities, tools, and resources based on members’ needs, as well as on key developments across the sector.
The postholder will lead on the planning, delivery and evaluation of SIDA’s programme of learning activities for members including workshops, peer learning events, mentoring, webinars and other events on key topics of interest to the sector. The jobholder will be expected to support other events hosted by SIDA such as the annual conference when needed and to generally support the team deliver against the strategic objectives.
Responsibilities
- Coordinate, monitor and assess members’ access to learning resources by:
o Developing or commissioning learning resources
o Facilitating member access to online tools, learning platform and best-practice resources,
o Ensuring existing resources are up to date, relevant and regularly reviewed.
- Strengthen and coordinate knowledge-exchange communities of practice across SIDA’s stakeholders by:
o Working with other team members to develop collaborative learning opportunities including peer to peer learning, collective problem-solving, and knowledge exchanges between stakeholders globally, among stakeholders within our membership and their partner countries
o Supporting members to access and make best use of new online collaboration spaces in particular SIDA’s members Hub.
- Support learning, development and capacity strengthening among members by:
o Identifying priorities for training and mentoring, based on members’ needs as well as key developments in the global sustainable development sector and beyond
o Leading on the delivery and evaluation of SIDA’s offering of workshops, peer events and mentoring
o Facilitating or commissioning facilitators for learning activities
o Building and strengthening partnerships with trainers and evaluators both within and outside of Scotland, particularly in members’ partner countries
o Maintaining a register of mentors, facilitators and trainers to support members’ organisational effectiveness.
- Any other task as is reasonably required to support the delivery of SIDA’s activities and services.
Person Specification
Skills, knowledge and experience
Essential
· Experience of analysing organisational learning and capacity strengthening needs, setting learning objectives and evaluating effectiveness
· Experience of designing and delivering (or working with third parties to deliver) engaging learning events, particularly virtual and/or hybrid events
· Good awareness of organisational learning, development and best practice and in the global sustainable development sector
· Strong verbal communication skills, including the ability to represent the Alliance and work directly with diverse stakeholders
· Ability to plan and manage a complex programme of work, and to work to deadlines
· The ability to work on own initiative and to prioritize and plan workload
· Appreciation of cultural differences and of the difference this makes to learning styles and ways of working
· Excellent inter-personal skills, and ability to work well with a team, and to build and maintain relationships.
Desirable
· Experience in international development
· The ability to facilitate training sessions and workshops would be a significant advantage
· Digital design skills/ Experience designing engaging online learning content.
The client requests no contact from agencies or media sales.
The post-holder will work within Warwickshire Family Wraparound Service
Staff will be based within Family Help localities within Warwickshire - actual address to be discussed at interview or prior (Four positions available)
Permanent Funding until March 2027.
Salary: £32,839.52 Per Annum
INFORMATION ABOUT THE ROLE
We are look for people who will work with families to ensure increased access to support for the whole family as part of a multidisciplinary team.
The role will require you to develop relationships with several professionals across organisations and other service providers to enhance the emotional, mental health and wellbeing offer with the aim to increase the family's personal resilience and empower them to manage their own mental health.
We are looking for dedicated professionals to join our team.
This post has the following special circumstances:
-The post holder will work evening and weekends shift patterns,
-The post holder will be required to hold a full driving license and have use of a car for The Children's Society business.
In order to be considered for this post you will have to demonstrate that you already have:
Experience
-Experience in family support: Direct experience working with families facing complex social, emotional, and mental health (SEMH) challenges
-Multi-agency collaboration: Proven ability to collaborate with multidisciplinary teams (e.g., health, education, social care) and coordinate holistic care plans.
-Community outreach: Experience engaging hard-to-reach families and providing accessible support in community settings.
Skills
-Able to develop effective therapeutic relationships.
-Ability to effectively amplify the voices of children and families, ensuring their needs are heard and addressed in multidisciplinary settings.
-Ability to conduct full and robust assessments where required (including service-based and risk-based assessments).
Qualification
-Experience in working with children, young people and families in a similar setting, delivering support and structured interventions for the whole family.
-Relevant level 5 professional qualification in such as Social Work, Diploma in Counselling or Psychotherapy, Psychology, Youth Work or Nursing and or significant relevant experience.
-The post holder will be required to hold a full driving license and have use of a car for The Children's Society business.
-Managerial experience in working with children, young people and families in a similar setting, delivering support and structured interventions for the whole family.
[INFORMATION ABOUT THE CHILDREN'S SOCIETY]
The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
Benefits
Enhanced Annual leave 28 days length of service extra 2 after 2 5 and 7 goes up to 36 days plus bank holidays.
Free eye test claim back
Pension match contribution up to 8% can op out
Life Assurance death in service 4 x salary gets paid to nominated person.
Cycle to work 39% of bike costs can be spread across the year
770 retailers discounts offered with You Star App.
All people within diverse backgrounds are encouraged to apply, and particularly welcome applications from Black, Asian and Minority Ethnic communities
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
Therefore, candidates applying for work in our Youth Impact domain will be required to complete an “Employment history_template” document prior to interview.
The closing date for applications is Midnight on the 21st November. If after 14 days we have received enough applications we reserve the right to close the vacancy early from 7th November.
Interviews will be held on only the following dates TBC.
For an application pack please visit the web site
http://www.childrenssociety.org.uk/about-us/work-us
For an informal discussion please contact Lisa Millichamp Operations Manager [email protected]
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Grant Operations Officer, you’ll take on a varied role where you’ll be involved with:
• Supporting the logistical and secretariat process for the senior grant advisory and review panels.
• Lead on the preparation of administrative aspects of all funding streams, including setting up funding rounds and applications on the Grant Management System (GMS; Grant Tracker).
• Supporting in the peer review process.
• Managing grant funding operational and administration processes.
If you’re looking for an environment where you can lead on process improvement projects and work in a dynamic environment, then we want to hear from you.
Skills, Knowledge and Expertise
• Previous experience within a grants funding position.
• Exceptional attention to detail.
• Previous administration experience.
• Project Management skills.
• Strong interpersonal skills with the ability to establish good working relationships with stakeholders at all levels.
This role focuses on scientific and healthcare grants, so any experience working or studying within a scientific discipline is highly desirable.
How to apply
Please click on the apply button, where you will be taken to our careers page.
Closing date: 25 November 2024
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
This is an exciting opportunity to lead our South West team as the Head of Region, to maximise the impact of our funding and lead the strategic direction and management of our regional portfolio.You will be responsible for delivering our strategy It Starts with Community and the ambitions of our England Portfolio within the region.
Our South West region spans a diverse and complex geography, taking in coastal shores, eight cities and two national parks, with a complexity of deprivation in seemingly wealthy areas.
You will:
- be accountable for all aspects of strategic and operational management within the dedicated region, including local prioritisation, grant budget management, operational excellence, and key stakeholder management.
- You will be the key representative of The National Lottery Community Fund in the South West.
- You will oversee awards of approximately £21m per annum within the region alongside being responsible for a portfolio of over £80m grants in management.
- You will lead a team of 15 largely remotely-based, mobile team members in the region.
- You will be a core member of the England Leadership Team, maintaining strong relationships with other Regional Heads as well as with colleagues in the Central Funding and Partnership Teams.
We’re looking for someone who is passionate about making a difference through our funding, with a deep understanding of the communities we serve.
- You will have experience of building and leading teams and driving a culture of inclusion with an ability to coach, inspire, and empower people.
- Your ability to build and maintain excellent relationships with a diverse range of senior level internal and external stakeholders will be second to none
- You will have experience in creating connections and facilitating diverse stakeholder networks and you will be a confident communicator, comfortable in all environments.
- You will demonstrate an ability to work in an agile way, ensuring we are flexible and continue to improve in line with feedback and insights from customers and frontline staff.
Interview Date: 25-26th November – Face to Face - Exeter
Location: Exeter will be your contracted office but we operate hybrid working and this role requires frequent travel around the entire South West.
On application, please align your supporting statement to the criteria below
Essential criteria
As an experienced senior leader, you may, or may not come from a funding background but you may have significant experience of working with communities in the VCSE sector, and/or developing strategies involving stakeholders from different sectors and backgrounds, designed to deliver greater joint impact. You will need to be a good communicator, able to translate a vision into reality. The role will give you the flexibility to make the role your own and develop alongside the organisation; working collaboratively with the team to produce a broad portfolio of relationships and investments across the South West region.
- Evidence a strong commitment to make a positive impact in communities across the South West
- You are an inclusive leader, experienced in leading through change, with highly developed people skills, using your gravitas to enable others to achieve their full potential.
- You have the ability to offer guidance and direction through consistent and realistic core principles, setting priorities and deliverables based on an understanding of the organisational as well as external context
- Good decision-making skills, considering evidence, analysis and personal experience to take and mitigate risk as appropriate
- Implementing effective performance management, planning, risk analysis and governance resulting in greater impact and efficiency
- Developing and enhancing relationships with senior stakeholders across sectors, representing the Fund externally
- Experience in budgeting and data analysis, as well as developing and delivering annual and longer-term strategic operating plans
- Values-driven and passionate about the Fund’s purpose
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Nystagmus Network is seeking a Development Coordinator to help build on our core services and develop new ones to meet the growing and changing needs of the nystagmus community and to support income generation to ensure those services can continue to be funded. You will need to be passionate about what we do, have the drive and enthusiasm to succeed and also be sensitive to the need to involve volunteers and stakeholders in service development and delivery.
You will plan to reach out to ever wider groups of potential beneficiaries and supporters through your communications, networking and business development skills, in collaboration with the Executive Information and Development Manager and Trustees and take the initiative on approaches to new partners. You will have a deep commitment to diversity and inclusion in the way we reach out to people in every aspect of our work.
Applications will not be considered if there is no accompanying cover letter.
Our mission is to champion the cause of the nystagmus community we support.
The client requests no contact from agencies or media sales.
Ampleforth Abbey Trust is looking to appoint a strong performance-focused leader to take up the pivotal position of Director of Safeguarding and Wellbeing
Safeguarding children, young people and adults at risk is of paramount importance at Ampleforth Abbey and safeguarding all vulnerable groups from harm is a key strategic priority. The Trust’s charitable beneficiaries and safeguarding responsibilities include both vulnerable adults and children. Ampleforth Abbey is home to a large Benedictine community and its main works include the provision of guided and individual retreats and the operation of a Visitor Centre, Tea Room and shop. Monks of the community also serve in local parishes and a small number are resident in a dependent monastery in Zimbabwe.
As Director of Safeguarding and Wellbeing, you will ensure the highest standards of safeguarding arrangements are in place across Ampleforth Abbey Trust, that these are robustly maintained and that the charity meets its legal duties and obligations in relation to the same, demonstrating all due care for all relevant legislation and carrying out duties in the most cost-effective and efficient way.
In this role you will have a clear vision of success with a passion for significant and complex challenge, and a track record of developing and delivering effective safeguarding policy and practice. You will possess exceptional influencing and communication skills to help drive a culture of collaborative continuous improvement which motivates and empowers others within the organisation. You will forge strong and effective partnerships, in particular with our statutory and regulatory partners. You will conduct yourself in a way befitting our culture: acting with integrity, leading by example, with enthusiasm and strong ambition. You will have the experience, skills and abilities to be able to make an instant impact at the highest-level, in this high-profile role in a demanding and complex environment.
Key Dates
Closing date: Midday Thursday 21 November 2024
Interviews: Week commencing 2 December 2024
Start Date: March 2025
Ampleforth Abbey Trust adheres to safer recruitment as part of its commitment to upholding the highest standards of safeguarding for children and adults. We expect all staff and volunteers to share this commitment. All offers of employment will be subject to checks by the Disclosure and Barring Service (DBS) along with other relevant pre-employment checks and the receipt of employment references.
To apply please send
· A CV setting out your career history, with key responsibilities and achievements, tailored to job description and person specification.
· A Statement of Suitability explaining your motivation for applying for this role and how you consider your personal skills, qualities and experience provide evidence of your suitability for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Movember is the leading charity changing the face of men’s health globally, tackling mental health and suicide prevention, prostate cancer, and testicular cancer. In our mission to stop men dying too young, we’re seeking a Head of New Partnerships to join our London based team.
About the role:
As our Head of New Partnerships, this role will play a pivotal role in the delivery of our long-term high-value partnerships strategy over the next 3-5 years. You will be responsible for leading a team of new business specialists to attract and secure new partnerships to join the portfolio of Commercial, Strategic and Transformational partnerships. As we move into the implementation of our new 5 year strategy, you will also be responsible for recruiting new impact partners or funders to support our key strategic goals in the region.
You will lead on the implementation of the new business strategy, offering guidance and effective line management, through a growth mindset. In addition, this role will connect global conversations for developing new, impact-led Transformational global partnerships at scale.
You’ll have the opportunity to:
- Develop and implement the New Partnership strategy in line with the wider Corporate and impact Partnerships strategy.
- Support and lead New Partnership Managers to develop engaging, holistic, strategic pitch materials to drive high-value partnerships, focussed on income and impact.
- Manage a portfolio of high-value prospects and a growing pipeline across the team, ensuring a long-term approach to reach 3-5 year income and impact targets
- Work closely with Director of Partnerships to provide accurate income forecasting and monthly budget reports, ensuring the New Partnership team delivers its annual financial target.
- Ensure team leverages Movember’s year-round moments, events, campaign opportunities and key impact programmes to drive new partners.
- Work closely with New Partnership Managers to ensure all new business KPIs are met, whilst maximising opportunities to deliver maximum value through income, reach, brand relevance, GIK/ VIK, and impact.
- Support team on all contract negotiations and provide guidance on best practice to ensure highest value for Movember, whilst striving for multi-year, multi-market contracts.
- Maintain a high knowledge of industry trends and activity to influence and guide innovation in partnerships.
- Manage and motivate the New Partnerships team, providing direction and specialist advice.
- Working with the Head of Global Partnerships Operations, the Directors of Partnerships in the key markets and the Chief Growth Officer, contribute to the recruitment and development of Global Transformational Partnerships
For this role, you’ll need:
- 7+ years’ experience in senior business and fundraising/revenue development roles
- Has a proven track record in managing significant revenue generation accountabilities of 6 and 7 figure partnerships
- Experience of developing impact led partnerships and income.
- Has strong networks and the ability to build and maintain lasting relationships with senior stakeholders
- Ability to effectively communicate with all levels of stakeholders
- Ability to use data to drive decisions
- Demonstrated people management experience
- Strong strategic thinking and planning skills
- Highly developed organisation skills, the ability to prioritise and concurrently manage multiple tasks
- Strong problem-solving skills with a high degree of self-motivation and initiative
- Self-starter/high level of internal motivation
- Ability to work in a fast paced and growth environment
- Adaptability and flexibility
Bonus points for:
- Proficiency in Salesforce
- An understanding of Trusts and Foundations
Why Movember?
Movember is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution. We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants’ skills, experience and knowledge, ensuring all applicants are treated fairly.
Our employee benefits include:
- Hybrid/Flexible working – we offer our team a split of home and office working
- 13 weeks paid Parental Leave and 6 weeks annual leave
- Health Cash Plan – to support the costs of everyday healthcare needs (dental, optical, wellbeing)
- An Employee Assistance Programme offering face to face counselling, plus legal and financial support
- A fun stimulating and collaborating culture, with company events
- Service awards after 3, 5 and 10 years
- Bike to work scheme
- Half day Fridays for 9 months of the year
Does this role sound up your alley?
If so, we’d love to hear from you. Click ‘Apply’ to send through your application.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Head of Fundraising is an exciting new role developed for the Society to increase fundraising and develop additional income streams to enhance the sustainability of the Society. They will help deliver the Transformation Plan, an exciting new project for Scotland’s oldest learned antiquarian Society to help deliver the Society’s vision: “Scotland’s past is for everyone to research, share, enjoy and protect, home and abroad”.
The Transformation Plan includes the acquisition and redevelopment of a B-listed building in central Edinburgh to co-create the most inclusive, low-carbon and heritage-rich space to work, visit and participate. This will become a heritage hub for Scotland’s past, helping to bring heritage alive for a wide range of public audiences. This role will provide the necessary vision, leadership, and fundraising skills which will enable the Society to achieve its fundraising targets and enhance its development program.
They will be an effective fundraiser and key contact for grant giving organisations, personal donations and legacies. They will report directly to the Director sharing collective responsibility to deliver the Society’s strategy and vision.
Initially on a 2.5-year fixed term contract, with the possibility of extension subject to funding, the post will work as part of the senior management team and liaise directly with staff, Councillors (trustees), members (known as Fellows) and other organisations and individuals to ensure the successful delivery of their responsibilities.
The post will have the following immediate priorities:
· Helping develop and submit a major stage one Development Phase National Lottery Heritage Fund (NLHF) grant application in collaboration with the Director and others, creating an engaging and successful proposal and case for support (part of an overall c£6m Transformation Plan project)
· Development and delivery of a major fundraising campaign based on personal giving, grant applications and other fundraising activities
· Working with staff and Councillors to develop the required transformation of the Society to deliver maximum public benefit in line with the Society’s vision and mission
· Line managing staff as required
Main Responsibilities
Strategy and planning
· Development and delivery of a fundraising campaign (including grant funding, individual and organisational donations, and other fundraising activities) for a c£6m project, setting targets in collaboration with the Director and meeting them, creating engaging and successful proposals and cases for support
· Lead the annual fundraising planning process to produce effective strategies to achieve income targets across a range of revenue streams
· In cooperation with the Director, lead the development of a long-term fundraising strategy to achieve agreed long term Society goals and vision
· Identify new potential income streams and produce strategies to access these funds
Fundraising
· Build and manage an effective fundraising team (across the Society staff and volunteers as required) that delivers fundraising income meeting set targets
· Oversee the management of a grant and trust income programme, supporting staff as necessary and ensuring production of effective, high-quality proposals and reports
· Oversee the management of an individual giving programme, supporting staff as necessary and ensuring production of effective, high-quality donor development and reports
· Lead on development of new funding streams
· Develop and maintain effective supporter journeys for the development of relationships and retention
Senior Management
The Head of Fundraising is a member of the Society’s Senior Management Team (SMT) and as such the post-holder will be expected to play a proactive role in the management of the Society including:
· Organisational strategic planning and development
· Income and expenditure budget planning and management
· Advising members of SMT on the availability of funds and the viability of obtaining funds to support initiatives
· Contribute to leadership decisions on all aspects of policy, development and organisation
· Playing a significant role in the preparation, implementation and monitoring of Society strategy and action plans
· To participate as an active member of the SMT, attending meetings and producing reports as required
· Attending Finance, Audit and Risk Committee meetings to report and give advice on fundraising matters
· Attending and participating in Council (trustee meetings) and producing reports as required
· Contribute to establishing and delivering on the core values of the Society
· Attend and participate in relevant events
A full job description is available.
Person Specification
The Head of Fundraising will have substantial fundraising and management experience, a talent for building relationships and a proven track record in securing funds from statutory sources, foundations, trusts and major donors. They will be a key contact for grant giving organisations, personal donations and legacies. They will report directly to the Director sharing collective responsibility to deliver the Society’s strategy and vision. As such they will need the following:
Requirements - essential
· At least three years’ experience in a similar role
· Demonstrable record of major capital fundraising leadership and delivery, ideally within a charitable organisation but others will be considered
· A track record of successful fundraising, including sizeable NLHF applications
· Experience of utilising the strength of an organisational brand for charity/business development
· Proven track record of meeting challenging income targets
· Proven ability to build, manage and develop key stakeholder, client and donor relationships including developing and managing individual donors and development of legacy giving
· Experience of developing and implementing strategic and business plans
· Strong leadership skills
· Track record of bringing innovative creative thinking and fresh ideas to an organisation and/or its services
· Knowledge of the fundraising environment including regulations around due diligence and compliance
· Knowledge of a range techniques and disciplines which will support the cost-effective generation of income for the Society
· Excellent interpersonal and networking skills
· Exceptionally convincing and persuasive written and oral skills with the ability to present and convey complex ideas and issues clearly and coherently to a diverse range of audiences
· Ability to secure Senior Management and Board approval for strategy
· Demonstrable ability to evaluate the type of initiatives and programs within the scope of the post and initiate, develop and deliver new initiatives that build on their successes
Aptitude
· Inclusive management style with experience of line management
· Ability to work flexibly, including occasional weekend and out-of-hours work
· Strong commitment to the values and ethos of the organisation
· The ability to drive and embed lasting change
· Highly self-motivated and able to work autonomously, take initiative, make decisions and achieve ambitious targets
· Demonstrable commitment to inclusive working, ensuring equality and valuing diversity
Requirements - desirable
· Experience of working in a charitable organisation
· Experience of working in a membership organisation
· Experience and understanding of working with heritage organisations
· Understanding of the main issues facing the heritage sector
· Entrepreneurial outlook
· Experience of matrix management
· Evidence of Continued Professional Development relevant to the role purpose and level
Further Information
This post is an initial 2.5-year (30 month) full-time contract which will be extendible subject to funding. There will be a short probationary period during which time your skills and suitability for the position will be assessed. Development of fundraising for the Transformation Plan will be the immediate priority. A lot of work has already been undertaken by the Society in preparing for an NLHF application as part of this, but the skill and experience of this post will ensure it has the maximum chance of success. This will include liaising with others, including NLHF staff and our consultants, the More Partnership.
The tasks and role will develop in line with the requirements in that application and the implementation of the Transformation Plan and will be reviewed after the submission of the initial NLHF bid. However, the core responsibilities will remain the development and delivery of successful fundraising strategies, increasing income to the Society.
The Society of Antiquaries of Scotland is an equal opportunities employer and believes that diversity fosters creativity and innovation. We encourage applications from all backgrounds and encourage all interested individuals to apply.
A full job description is available.
The Society of Antiquaries of Scotland
The Society has been around for over 240 years, actively supporting the study and enjoyment of Scotland’s past, ensuring everyone to research, share, enjoy and protect its heritage, home and abroad. We are now looking to contract a new role created to help us enhance the organisation and increase its sustainability into the future.
What we do
The Society of Antiquaries of Scotland is a heritage charity (SC010440) with global membership providing expertise, support and resources to enhance and promote the understanding and enjoyment of Scotland’s past. It empowers and facilitates research and innovation, advocating as an independent voice for heritage, and sharing knowledge of the past with everyone. For more information please refer to our website.
Submit a full CV and covering letter outlining how your experience, skills and knowledge meets the requirements (no more than 2 sides of A4) by the closing date.
Shortlisted candidates will be interviewed in person in Edinburgh. Reasonable travel expenses can be claimed.
Applicants who are not shortlisted will be informed but no detailed feedback will be possible.
Closing date: Midnight on Sunday 1st December 2024
Interviews: Wednesday 11th December 2024
Become part of something historic!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
Job Role: Senior Outreach Worker
Salary: £27,000 per year
Hours: 37.5 hours per week
Contract type: Permanent
Location: Exeter
Additional information:
- Valid driver's license and access to a car business purposes
- Participation in an Outreach rota which may include working early mornings, evenings and weekends
- Please note the working pattern for this role is Monday to Friday, with occasional weekend work required
The Role:
As a Senior Outreach Worker, you will support the Service Manager in overseeing the smooth operation of local projects, ensuring the team is well-supported and delivering person-centred support to clients. You will be responsible for maintaining the highest quality of service, ensuring all contractual obligations are met through effective management, while maintaining a visible and active presence within local teams.
Please note, that this role will include working weekends and unsocial hours and being able to walk a number of miles in all weather conditions.
Responsibilities include:
- To undertake assertive outreach and hot spot visits across the locality area
- Provide supportive line management and supervision to team members ensuring regular reviews are in place
- Deliver positive outcomes for our clients including client involvement
- Carry out effective multi-agency working with external agencies to maximise opportunities for clients
- Maintain client records that they are accurate and fully updated using our client record system
- Since job descriptions cannot be exhaustive; the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities
Qualifications / Requirements:
- A valid UK driving licence and access to own vehicle – business insurance will be required for roles involving travel for work
- Experience working with vulnerable adults and/or people with complex needs and challenging behaviours
- Ability to effectively manage own, as well as direct reports, workload
There are many great reasons to join our team!
- Great opportunities for career development and free monthly training sessions from experienced facilitators
- Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
- 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment
- 30% staff discount at Julian House charity shops
- 20% staff discount at Julian House bike workshops
- For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands.
- A generous and competitive pension scheme
- Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
- 6 weekly Reflective Practice sessions from objective, external facilitators
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!
The client requests no contact from agencies or media sales.
Operating at Deputy Management level, this job description reflects approximately 70% of your role and day to day task. You will be required to other tasks within the remit of your role.
Hourly Rate £14.75
+ £150 weekend on call retainer
Contracted Hours 28 – 37 hpw
Role operations split: 70 % direct hands-on Support 30% Hands off support
You First is a forward thinking, innovative and market leading Social Enterprise, formed as a Community Interest Company (CIC), that enables autistic people, people with learning disabilities and/or mental health illness to build and grow their lives in a way that is both meaningful and purposeful for them.
Responsibilities
As a Team Coordinator you will: 30% Hands Off (to include, but exclusive of)
- Deliver One-to-Ones for Support workers.
- Complete Return to Work interviews for Support Workers
- Chair some Micro-Team Meetings where required.
- Carry out observations of social care practice, including medication assessments.
- Take a lead role in Quality Assurance audits and other management reporting duties where required.
- Contribute to the writing on care plans, including assessment and risk management plans.
- Support On Call once a month by being available to cover last minute Support Worker absence for which you will be paid £150 retainer plus your hourly rate for any support delivered. (On call start at 5pm on a Fri to 9am the following Mon)
- Support roster writing and making amendments to roster where required.
- Work 70% of your time providing direct support with 30% being management duties.
- Be open to direction from your Locality Manager.
- Build and maintain professional working relationship with your teams and colleagues.
Essential requirements include:
- Hole a Full driving licence. Have access to a reliable car with business insurance.
- Have the ability/be willing to travel across Somerset and bordering counties.
- Hold at least two years’ experience of working with autistic people and people with a learning disability or complex needs.
- Hold a Level 3 in Health and Social Care or be committed to achieving this.
- Ability to deal with challenging situations in a calm and effective manner, managing risk.
- Creative and innovative approach to solution finding.
- The ability to communicate effectively with internal and external stakeholders.
- The ability to lone work, on own initiative without direct supervision.
- Always maintain a professional manner.
- Maintain confidentiality.
- Always be mindful of empowerment, enablement, dignity, and respect.
- The ability to keep calm in emergency situations.
- Flexible manner with a commitment to team work.
- Embrace’s diversity and shows commitment to equality of opportunity
- Prioritises health and wellbeing of the people we support
Duties Include:
- Deliver services based on the expressed wishes, cultural needs and support plans of those who use our services.
- Assist and encourage people to make choices and life decisions in line with the Mental capacity Act.
- Facilitate the accessing of local social and community facilities.
- Assist and encourage people to engage in everyday home, social, leisure and work activities based on their personal choices.
- Support people to manage their own homes, including supporting people to manage their own tenancies and providing safe support and guidance where necessary.
- Provide direct personal care and support in line with the individuals support plan which may include toileting and bathing if required.
- To work as a positive, constructive and enthusiastic team member.
- Support those who use our services to take prescribed medication as directed by appropriately qualified and trained health professionals
- Contribute toward the personal development of those who use our services through promoting, enabling and developing communication. Provide stimulation through the planning and delivery of programmed activities.
- Follow confidential processes for the appropriate collecting, handling and storage of information. Maintain any records pertaining to those who use our services. Effectively communicate information to those who have a need for such information. Contribute toward statistical returns and secure financial record keeping, including the personal finances of each person served.
- Contribute toward You First’s Life Design assessment process and the development of Person-Centred Support Plans in conjunction with team colleagues, the person we support, their family and other key professionals.
- Assist and advise those who use our services with basic personal finance management and local shopping activities as directed and when required.
- To support team colleagues and respond to the immediate health and well-being needs of those who use our services by ensuring timely support and professional assistance is obtained from team colleagues and others, when required.
- Day to day contact with a range of health and social care professionals and other agencies. To pass and receive information relating to those who use our services. To plan and contribute toward and attend meetings as a member of the care support team.
- To take responsibility and joint ownership for own personal and professional development. To access training as and when required and to contribute toward effective and innovative care.
- Act as a role model and mentor to new staff. Undertakes wake in nights and sleep-in as and when required under the direction of the management team.
You First offers:
- The opportunity to be part of a forward thinking, innovative and ground-breaking third sector organisation that is serious about people being supported to take full control of their lives
- An attractive salary of £14.75 per hour
- A generous annual leave package of 7 weeks per year, inclusive of bank holidays
- Employee self-management
- A supportive and inclusive working environment
- An Employee Assistance Programme
- A comprehensive and encompassing induction
- Regular one-to-ones with the Business Operations Manager
- An occupational pension
- A commitment to your personal and professional development including access to further training and qualifications
Job Title: Family Finding Social Worker/Senior Practitioner
Contract: 6 months Fixed term with the possibility of extending.
Hours: 35 hours per week
Salary: FTE £38,435.60 – £41,474.10 - Social Worker
FTE £42,590.80 - £46,065.60 - Senior Practitioner
Location: Hillingdon based in Civic Centre Uxbridge (Hybrid)
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
Coram Ambitious for Adoption Regional Adoption Agency [RAA] is a commissioned Voluntary Adoption Agency delivering statutory adoption support services and family finding for a number of local authority partners. The family finding post holder will be located in Hillingdon, as part of the wider RAA partnership located across London and surrounding areas. The hub services for the RAA include the recruitment, assessment and support of Coram approved adopters, which are located at the Coram Campus in London.
The post holder will be employed by Coram, a service with a long track record of serving children well and outstanding ratings from Ofsted. The task for the Regional Adoption Agency is to ensure that all children who have a plan for adoption are given every chance to have that ambition realised and when placed in a permanent family receive the relevant support as their needs change and develop.
About the role
We are seeking a dynamic Family Finding Social Worker or Senior Practitioner wishing to play an active role in the delivery and development of a high-quality family finding service for the London Borough of Hillingdon, for children with a plan for adoption.
The post holder will be one of two professionals responsible for family finding for children with a care plan of adoption within the local area.
The post holder will be part of a small and very supportive team to develop practise and skills in this area. The post holder will also be able to have access resources and services within Hillingdon to support this role and be part of a bigger network of support from colleagues from across the RAA. This role will function as 6 month fixed contract with the possibility of an extension to offer continuity to the children we are family finding for.
To arrange an informal discussion – please contact, Hellan Timothy-James – Service Manager for Hillingdon and Harrow.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing date: Monday 25th November 2024 at 23:59
Interview date: TBC
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
Position: Senior Campaigns Officer
Type: Full time (35 hours a week), Permanent
Location: Office based in London with flexibility to work remotely
Salary: £32,301* per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
*you’ll start at our entry point salary of £32,301 per annum, increasing to £34,320 after 6 months service and satisfactory performance and to £36,338 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
With a new UK government, elections upcoming in Scotland and Wales, a new MS Society strategy in the wings for 2025, it’s an exciting time to join our campaigns team as we look to take our campaigning up a gear.
Whether it’s about making sure people access groundbreaking treatments, tackling the poverty people face when living with MS, or making sure the right support is there when people need it most, as a Senior Campaigns Officer you’ll be working directly on campaigns to empower, inspire and mobilise our community to become change makers.
Do you want to craft digital campaigns that hit the right note, emails that pack a punch and bring energy and creativity to our campaigning? Are you keen to join a team where we will prioritise personal development and foster a culture which supports learning, innovation, testing and giving things a go? Do you want to support people living with MS to be more involved in our campaigns and develop activities to embed co-production throughout our work?
If this sounds of interest we’d like to hear from you.
Closing date for applications: 9:00 on Thursday 21 November 2024
Anticipated interview date: Friday 6 December 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Further information about the role
For more information and to apply, please click on the Apply button.
If you have any queries or would like to speak to someone about this role, please contact Alex Swinard, Regional Casework Manager for an informal discussion.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.
If you need any adjustments to support you with the application process, please contact us.
Closing date: Midnight on 10 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 15 and 19 November 2024
As part of the selection process, you will be required to complete an IT assessment.