Service Management Jobs

Our new Fundraising Manager will work closely with the Board of Trustees, CEO and Senior Leadership Team to scale our impact and expand our reach. They will play a pivotal role in leading fundraising and shaping the charity’s future . They will develop and deliver comprehensive plans to maximise income from individual giving, legacy giving, corporate and community giving and trusts and foundations which have been identified as strategic fundraising priorities. We are seeking a professional and enthusiastic and transformational leader with strong interpersonal and organisational skills. Confident in strategic management they will have the skills to lead the develop and deliver the organisations fundraising strategy. We are currently moving into a new strategic period, and this is an exciting time to join the Aurora Wellbeing Family.

About the role

You will be responsible for developing, coordinating, and delivering internal training programmes to enhance the skills and knowledge of our staff and volunteers, aligned with our Learning & Development (L&D) policy.

Working closely with managers and subject matter experts, you will identify training needs, create engaging learning materials, and ensure that all training aligns with best practices.

You will also oversee training logistics, maintain accurate records, and evaluate the effectiveness of training initiatives.

You will be passionate about supporting teams to provide high quality services.

You will have experience in learning and development, excellent communication skills, and a strong understanding of the challenges faced by people accessing EF support.

This is a national role, you will be expected to travel to all of our bases across England.

About you

You will have experience of developing, delivering and quality assuring training in the health and social care field.

You should also have:

• Experience of recording information, analysis and presentation of data.
• Flexible approach to training delivery, including face-to-face, virtual, and blended learning across the country.
• Understanding of different learning styles including neurodiversity and how to support all styles
• Experience of planning training or events.
• Ability to gather, analyse, and act on feedback to improve training content and delivery.
• Ability to manage multiple training projects, schedules, and deadlines effectively.
• Ability to maintain accurate training records and ensure compliance with legal or organisational standards.

• Location: Leicester (LE3)
• Annual Salary: £34,750.80
• Hours per week: Full time (37.5 hours) 
• Training Provided: Opportunity to complete NVQ/QCF Diploma Level 5
• Required: Full UK driving licence and access to a car/vehicle. 
• Sponsorship is not available for this position

Supporting people to live great lives.

Affinity Trust helps people live meaningful lives on their own terms. As a Support Manager, you will play a key role in supporting adults with learning disabilities at our care home in Leicester, helping them to live life the way they choose.

How will I make a difference?

• You will empower your teams to support people to live their lives their way with creativity, patience and empathy
• You will build a community of support to achieve great outcomes for people through your relationships with teams, families and professional bodies.
• You will be a role model to your team, building a culture of belonging.
• You will be willing to work flexibly to meet the organisation's needs, with regular presence at locations and on-call support on a rota basis.

What do I need to demonstrate in my application?

• Previous experience managing support for people with learning disabilities and complex needs.
• You will be able to plan, monitor and evaluate continuous improvement initiatives
• You will have a strong practical understanding of CQC/SCI Regulations and reporting requirements. 
• You will be able to undertake CQC registration if required.
• You will be confident in using Microsoft Office programmes such as Word, Excel, PowerPoint and SharePoint
• You will be willing and able to participate in the on-call support rota

What benefits will I have?

We have a range of benefits that you can mix and match to suit you, such as:

• Care Friends - our employee referral and reward app. You’ll receive points which can be exchanged for extra money. 
• Wagestream – an app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.  
• Blue light card – we will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants.
• Simply Health - Fully funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.
• Vivup – spread the cost of home and electronics items, or a bike to cycle to work through fixed salary reductions throughout the year. 
• Buy and sell annual leave – transfer windows open twice a year. 
• Pension and Life Assurance - you’ll be enrolled into our Scottish Widows pension scheme and Life Assurance scheme. 

If you want to empower people to live the life they choose … Apply today. 

If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check. 

We reserve the right to close this advert early if sufficient applications are received.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Home Manager – Semi-Independent Services

Barnet (N12)

Salary £50 000 per annum

40 hours per week (some evening and weekends shift work/on call duties)

Permanent Contract ( there may be TUPE option from March 2026)

St Christopher’s is the supported housing provider for the London Accommodation Pathfinder – an innovative London wide service to improve accommodation and outcomes for young people aged between 16 and 17 in contact with the youth justice system at risk of custody (remand or sentence).

You and your team will be working closely with local authorities across London and the Pathfinder project team to deliver meaningful programs of activity for young people promoting consequential thinking and diversions from offending by supporting positive outcomes, particularly education, training and employment in addition to life and independent living skills within a trauma informed environment.

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

St Christopher’s Academy

Whether you want to further develop your current role, move up the career ladder or transfer to a different service, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.

About the Role

We are looking for a resourceful, energetic and outgoing individual who can deal effectively with challenging situations and behaviour, motivate young people to manage risk and support a team of professional staff.

Key aspects of the job will be: 

· To safeguard young people through sound management strategies, collaborative working with external agencies and emergency services and compliance with local authority safeguarding procedures.

· To work closely with the local authorities to reduce young people’s offending behaviour and support them to complete their court orders.

· To provide regular supervision for staff and assess training needs to required performance and development standards. To source and/or deliver training and coaching where appropriate.

· To ensure housing management policies and practices are effectively operated. This will include maximisation of income, licence management and implementation of fair and equitable referral procedures.

· To ensure appropriate staff cover is maintained in the home through production of rotas and, where necessary, recruitment of locum covers. To ensure that staffing needs are met within designated budgets.

· To ensure a trauma informed environment within the home at all times.

Applicants should have

· At least three years’ experience of providing leaving care and/or housing support to single homeless or other vulnerable client groups, including young people.

· At least one year’s experience of effectively managing professional staff.

· A good understanding of Safeguarding and the legal framework relevant to the provision of residential services for young people aged 16+.

· Thorough knowledge of the issues pertaining to young people’s offending, including those relating to alcohol/drug dependency and mental health and complex needs.

·Experience of youth justice or youth work

·Working knowledge and thorough understanding of the barriers and challenges that non-white young people face within the criminal justice system

· Familiarity with the welfare benefits system and with the range of resources, statutory and non-statutory agencies and services relevant to supporting young people, particularly Youth Offending Services.

· Awareness of Housing Management, health and safety regulations and procedures to minimise risk.

· A high regard for young people with the ability to relate successfully to individuals from a wide variety of backgrounds and to manage conflict situations.

· A commitment to the best outcomes for young people.

What you should expect from us

• Salary £50 000 per annum
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including a certificate in youth justice practice, anti-racism, access to children’s rights and participation, CSE, empowerment, mental health and Social Pedagogy,.
• Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
• BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
• Interest-free season ticket loan, cycle to work scheme.
• Discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programmes.
• Employee Awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting. We encourage applications from rehabilitated offenders who are able to act as positive role models for young offenders.

Recruitment Pack

For more information or assistance during the application process, please visit our website. 

Closing date: 3 weeks from published date

We advise to apply as soon as possible as applications will be reviewed on a rolling basis.

St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent homes.

Job Title: Community Fundraising Manager - VAC134

Working Hours: 37.50 per week (Flexible and part time working offered by agreement)

Salary: circa £42,230 per annum

Contract: Permanent

Deadline: Friday 18th April 2025

Location: Leeds/Hybrid

How to apply: Applicants are required to provide a covering letter alongside their CV. In the letter, please outline how you meet the essential criteria for the role, demonstrating how your skills and experience make you an ideal candidate, and share your motivation for joining Leeds Hospitals Charity.

Interviews to take place: CV's will be considered as they are received. Shortlisted applicants will be contacted by telephone in the first instance. This listing may close early if we find a suitable candidate.

Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees?  Do you consider yourself to be a dynamic leader with excellent relationship skills? If you have a strong background in community engagement and a proven track record in management, this is your chance to make a real impact. Join us and help shape the future of our fundraising strategy!

Leeds Hospitals Charity

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.

People are central to everything we do at the Charity.  Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.

The Role

Reporting to the Head of Relationship Fundraising the Community Fundraising Manager will lead and manage the community fundraising team to deliver growth in community, corporate and voluntary net income. They will develop a sustainable pipeline of support for the charity by furthering our reach into the local community and the Leeds Teaching Hospitals NHS Trust.

The person will: 

· Build meaningful and lasting relationships with individuals, community groups, community corporates, hospital staff, families, and patients, demonstrating the impact the charity has.

· Deliver ongoing budget and KPI management, including monitoring and reporting on performance, providing financial commentary, delivering income against target, and maintaining costs within budget. 

· Assist the Head of Relationship Fundraising in developing the annual business plan and budget and contribute to wider departmental strategic planning.

· Drive team performance by providing inspiring and effective leadership and team management, using coaching techniques and regular meetings to ensure objectives are met and high standards are maintained. 

· Seek opportunities to work innovatively, adopting lean processes, agile working and using supporter data within the team to deliver performance and supporter experience. 

The successful candidate will have:

· Knowledge of the Charities Act, Fundraising Code of Practice, relevant sections of GDPR regulation and other relevant legislation and guidance. 

· Good knowledge of using databases to support and drive business development. 

· Proven experience of successful line management, with an engaging and inspiring leadership and managerial style.

· Budget management experience.

· Proven experience of working as a senior member of a community/relationship based fundraising team, contributing to budget building and delivering.

Full Job Description can be found on our website. If you would like to speak to us to discuss the role, or want to know more about the Charity and our teams, you can contact Paula Guanaria, Head of Relationship Fundraising.

Benefits:

· 27 days holiday a year plus bank holiday with the option to buy additional holiday

· Flexible and Hybrid Working

· Unlimited access to our online Learning & Development Portal

· Line Management Training Programme

· Pension scheme- 5% employer contribution

· Annual pay review

· Health & Wellbeing support including:

o access to an Employee Assistance Programmes and trained Mental Health First Aiders

· Life Insurance Protection

· Cyclescheme

· Car Lease Scheme

· NHS Blue Light Card and Discounts

For more information about the position and the charity, please visit our website.

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.

The Bridge Renewal Trust, in partnership with the NHS, deliver Care Navigation services for older people in Haringey.

As the Senior Care Navigator, you will provide supervision and support to the existing Care Navigation Team, leading on the coordination of work, allocating resources and ensuring every team member fulfils their role to the best of their ability through effective delivery, monitoring, and reporting.

The Bridge Renewal Trust is a charity that delivers practical ways that people can live healthier, long and fulfilling lives – thus playing our part in working towards reducing health inequalities and building stronger communities.

Are you a passionate and dynamic individual with excellent organisational and interpersonal skills; can you motivate, support and coordinate the Care Navigation Team that sits within a wider multi-disciplinary team, working closely with GP practices and other healthcare professionals, the public and voluntary sector?

We are currently recruiting a Senior Care Navigator who will focus on leading a small yet dedicated team of Care Navigators who are helping patients to make full use of community and voluntary sector services available locally. You will be responsible for allocating workloads, championing a personalised approach to providing support, and modelling exemplary working practises to motivate the team to achieve their very best.

This is a unique opportunity to join a progressive organisation where we value and reward the performance of our staff.

To apply for this opportunity, please email us the following:

•  Copy of your CV
•  The contact details of two referees (we will not approach these without your consent)
•  Supporting statement demonstrating how you meet each of the requirements set out in the Person Specification

For a full job description, please visit our website. 

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services.
 

About this post
You will be creative and independent thinker, with excellent management and IT skills, who is able to support and empower the staff team at our supported living houses to create a welcoming and supportive home environment for adults living with learning disabilities.
 

You are someone who:

• Shares our values of professionalism, staff recognition, independence, empowerment, partnership and sustainability
• has excellent interpersonal, organisation and IT skills. 
• Actively support and promote the charity's objectives across its core boroughs and contractual partnerships.

Working expectations:

• The working day is 9-5pm Monday to Friday, but as the houses operate 24/7 there is an expectation to be available outside of these hours and cover shifts when necessary. 
• Participate in an on call rota with other senior team members. 
• Attendance and commitment to further training. 

Key Responsibilities for this role

• To support the Service manager in managing a team of staff providing person centred care to people with learning disabilities, Mental health heath and sensory support needs living in our 4 supported living houses, ensuring that the staff feel recognised for their work, development and accomplishments.
• To work alongside the Service manager and the senior team in supporting the development of the supported living houses service, ensuring its future sustainability.
• Maintaining a person-centred focus of support to ensure those we support have independence, self-confidence and control in managing their lives. Consistently empower those we support and help them have a voice.
• To ensure the service is demonstrating excellent professionalism and providing reliable and high-quality support. Ensuring the services meet our CQC requirements of being well-led, effective, responsive, safe, and compassionate.
• Build strong internal and external partnerships with other professionals and services for crucial collaboration in the work that we do to enhance problem-solving, creativity and improve communication and outcomes for those we support. 

Candidates should ensure their covering letter and cv address the key competences set out in the Person Specification.
 

Application Instructions

Candidates should submit their CV and covering letter using the link below:

Please note - we will be conducting interviews throughout the whole recruitment timeframe.

The Detention Outreach Manager is responsible for the delivery, development and quality of detention outreach services provided by JRS UK in line with our vision, mission, and values. The post-holder will manage the Detention Outreach Team of staff and volunteers to provide high quality support to people in detention and post-detention, and work closely with other areas of the organisation.

The post-holder will be responsible for: their own casework as well as casework supervision; ensuring detention policies and data are up to date; reporting; ensuring provision of on-going training; recruitment of staff and volunteers; and managing the welfare drop-in in detention.

A willingness to work collaboratively– building relationships and networks, within and outside of JRS UK – is essential.

Senior Partnerships & Philanthropy Manager

We are seeking a tenacious and results driven Senior Partnerships & Philanthropy Manager to support the development and delivery a brand new strategy for high-value giving.

Position: Senior Partnerships & Philanthropy Manager

Location: Hybrid with occasional travel to Warwick, London, Birmingham 

Salary: £50,000 - £55,000 per annum

Hours: Full Time 35 hours per week

Contract: Permanent

Closing Date: Monday 21st April

Interview: W/C 28th April

The Role

As Senior Partnerships & Philanthropy Manager you will role model first class relationship management, hold a portfolio of high profile relationships across partnerships and philanthropy.

You will work closely with the Assistant Director of Fundraising (Philanthropy & Partnerships) to drive high-value fundraising strategies, manage strategic partnerships, and lead a motivated team. You will oversee income generation, ensure best-in-class partnership management, and play a vital role in operational planning and stakeholder engagement.

Key Responsibilities

• Lead, mentor, and manage the Partnerships & Philanthropy team to achieve ambitious income targets.

• Develop and implement high-value fundraising strategies to support both restricted and unrestricted income.

• Manage a portfolio of key relationships and strategic partnerships, ensuring exceptional stewardship.

• Oversee pipeline management, prospect research, and strategic fundraising priorities.

• Work closely with finance to manage VAT, Gift Aid, and GDPR compliance.

• Create compelling fundraising materials, reports, and engagement strategies.

• Collaborate with senior leadership and external stakeholders to advance strategic partnerships.

• Ensure all fundraising activities align with best practices, regulations, and data protection policies.

• Represent the organisation at key meetings and sector events, bringing insights to enhance fundraising efforts.

About You

As Senior Partnerships & Philanthropy Manager you will be a passionate and results-driven fundraising professional with a proven track record in securing and managing high-value partnerships. With deep knowledge of philanthropy and corporate giving, you excel at building strong relationships and delivering impactful fundraising strategies.

Essential skills and experience include: 

• Experienced fundraiser with expertise in partnerships and philanthropic giving.

• Proven success in securing and managing six-figure partnerships.

• Strong relationship manager with experience working with senior staff, volunteers, and stakeholders.

• Knowledgeable in philanthropy with insight into donor motivations, giving mechanisms, and trends, particularly in the health charity sector.

• Skilled project manager able to balance multiple priorities and collaborate across teams.

• Effective leader with line management experience, capable of motivating and supporting a busy team.

• Financially proficient with experience in budgeting, Excel, and CRM/database management.

• Excellent communicator with strong written and verbal skills.

• Highly organised and detail-oriented, committed to delivering results.

Benefits Include:

• 10% Employers Pension Contribution

• 28 days annual leave plus Bank Holidays as a minimum

• Flexible Working

• 2 hours per week Wellbeing time out for full time staff

• Apprenticeships, training and development opportunities

• Health Cash Plan

• Company Rewards

• Plus many more great staff benefits!

Please upload your CV and a covering letter outlining your interest in the role, how you meet the criteria of the role. The covering letter should be no more than 2 sides of A4.

Equality and Diversity

The charity is committed to inclusivity and representing the diversity of the communities, it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.

Other roles you may have experience of could include Head of Partnerships & Philanthropy, Senior Fundraising Manager, Strategic Partnerships & Philanthropy Lead, Corporate & Philanthropy Fundraising Manager, Senior Manager – Partnerships & Major Giving, Head of Corporate & Philanthropy Fundraising, Senior Relationship Manager, Major Gifts & Partnerships Manager, Senior Development Manager, Director of Partnerships & Philanthropy. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking for an experienced Seamstress with Management experience to lead our team of highly skilled Dressmakers.

The Service Delivery Manager will help build upon the 25 years of work Dressability has completed in the local community, altering and adapting clothing for people of all ages with learning and physical disabilities, and those with limited dexterity.

The successful candidate will share our passion for ensuring that people with disabilities and limited dexterity are able to dress independently wearing clothing of their choice. They will possess excellent sewing skills, proven management skills and the enthusiasm to motivate and lead our service delivery sewing team.

DELIVERING SERVICE QUALITY

· Provide line management to a small team of dressmakers including training, monitoring standards, performance, the prioritisation of workloads, and conducting meetings with staff and volunteers as necessary

· Motivate and inspire our volunteers evaluating new projects and ways of working

· Developing ideas, initiating projects and ensuring quality standards are met.  Providing training to dressmaking trainees as and when needed.

· Develop standards and maintain the quality of the services Dressability provides

· Regularly monitor and evaluate the service to ensure quality and technical standards are met

· Establish new services for clients where appropriate such as outreach projects and access to services in clinical settings

· First point of contact for clients and team members when issues arise

· Manage health and safety on the premises as well as adherence to all policies and procedures.  Named first aider.

· Identify success stories to enable case studies to be written and funding secured.

· Give external presentations showcasing Dressability’s work in order to increase our reach.

· Liaise with Income Manager to ensure smooth day to day running of the charity.

Job Title: Health Advocate Educator

Location: Warwickshire
Salary: £25,104 per annum
Contract type: Full Time,Permament

Hours: 37.5 hours per week

This is an opportunity to join Refuge as an Health Advocate Educator supporting women and children who are impacted by domestic violence. 

The Health Advocate Educator will train and provide ongoing support to GP practices and other health professionals to enable primary and secondary care staff to be able to effectively talk to their patients about domestic violence and abuse (DVA), provide early identification and offer appropriate care pathways for female, male and non-binary survivors of domestic violence and abuse, aged 16 years and over and their children.

The post holder will work in partnership with the local ICB and the service manager to proactively develop and maintain links with health providers in the local area.The post-holder will work within a defined locality, either Stratford-upon-Avon District; North Warwickshire and Nuneaton and Bedworth, or Warwick District and Rugby borough; building links with health professionals and support agencies.  

Travel around Warwickshire for client appointments essential to role, therefore use of a car essential.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Closing Date: 09:00am 22 April 2025

Interview Date: 30 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

:Post salary - FTE £40,000, pro rata £32,000

We are a small, warm friendly and much-loved charity. Everything we do is about supporting carers.We are mission-led, reducing isolation, supporting lives, changing lives and building a community by bringing carers together. 

Working with us is very much a community thing, you will be part of something that means a great deal to many people, you will become well known by our community, and you will work with us in a beautiful place that is very much the heart of the carer community. Greenwich Carers Centre stands alone. Not only are we the only purpose-designed carers centre in the UK, our carers centre is one of the borough's Grade 1 listed heritage buildings. Our centre includes a fully staffed reception area, cafe,walled garden, activity rooms - all of which are used to very great effect.

Our busy centre is an opportunities hub for carers. We provide educational, recreational, peer support, social, cultural, consultation, information and hobby & interest activities at Greenwich Carers Centre and out across the community. At the very heart of us is one-to-one support  - completely tailored to meet the individual needs of carers, one-to-one support matters - it is crisis intervention, it is problem solving, it is emotional and practical support - it is whatever a carer needs, when they need it.

We are looking for excellence, heart and drive to lead our one-one support services, to lead our outstanding support team, and to work alongside our creative and forward thinking CEO in driving our charity forward. If this is you, we would very much like to hear from you..

The role

Reporting directly to the Chief Executive, this second-lead senior management role supports the CEO in delivering the organisations business strategy. As the statutory service lead for Greenwich Carers Centre, the role is responsible for ensuring the contract compliant delivery of a small portfolio of non-regulated local authority funded services that provide front line support to carers within the Royal Borough of Greenwich.

The role deputises for the Chief Executive and leads a dedicated staff team actively providing essential emotional and practical support to carers across the borough. As the second most senior post in the organisation, the role engages with stakeholders and influences, shapes and informs across most aspects of the charity’s day-to-day operations. By working with the CEO and external fundraising colleagues the role helps to shape the charity by informing the development of grant funded programmes that; provide specialist support to carers, add value to our statutory services, and extend our charity by building upon a consistent level of notable business achievement.

Job description:                               Service Development Lead – Carer Support Services

Reports to: Chief Executive,  

Key holder responsibility:                 Yes

Post:Part-time: 28 hours per week = 4 days

Salary: Pro Rata £32,000. FTE £40,000

Post location: Greenwich Carers Centre, London SE7

Annual Leave: 25 days + Bank Holidays (After completion probation period)

 Direct reports Support team, Participation and Involvement Officer

Statutory Services Lead

To manage a small portfolio of Greenwich-based statutory carer support contracts Greenwich Carers Centre do not provide CGC regulated services. We currently hold three statutory service contracts, highest value service = 400k per annum.

To ensure quality and manage the delivery of services in relation to contract

To ensure services are

·To ensure Charity Log and KPI service monitoring systems are maintained and updated

To report quarterly on service performance via written local authority report, board paper submission and whole-team Quarterly Review Meetings

To assist in the occasional development of local authority tenders and lead on service set-up in response to contract award

To ensure support staff are compliance trained, supported, monitored and supervised

To act as the organisational lead for reporting Safeguarding concerns

Deputising for the Chief Executive

To act as lead manager when the Chief Executive away from the centre, on leave, or otherwise absent.

 To be the lead contact for staff, volunteers and customers

·To deal with and manage arising situations at the centre

·To assist with facility management and operational tasks as appropriate.

·To carry out tasks as requested by the Chief Executive

To ensure the charity has adequate staff cover for planned activities.

Strategic planning and new business

·To support the CEO with business strategy planning

·To work with an external fundraising teams to inform the development of funding bids.  

·To contribute to the financial wellbeing of the organisation by supporting income generating activities

 Partnerships and networking

To represent the organisation by participating in Local Authority and Voluntary Sector Forums, Steering Groups and Consultation activities

To work with voluntary sector partners to extend the reach of our services, collaborate on service delivery and provide new opportunities for our customers

· To negotiate and draft partnership agreements for collaborative working

Involvement and engagement

To ensure carers inform continuous service improvement through the feedback and evaluation of services

To support co-production through carer engagement

To support the set-up of a Carers Committee to inform and shape the operational environment of Greenwich Carers Centre. Once established, to be the senior management contact for the committee.

·To annually review the organisations carer engagement strategies and ensure output requirements are built into project and service delivery.

Marketing and communications

To be an advocate for local carers, speaking locally and regionally on their behalf via a national carers network, and, on occasion by engaging with local media 

To support and inform the development of marketing materials

To represent the organisation when dealing with stakeholders, voluntary sector partners and the wider community

To regularly attend meetings of the Carer Partnership Board as representative of Greenwich Carers Centre To support the charity’s community engagement activities

General

To act in an appropriate manner at all time

To support the Centre Manager and Projects Lead and assist in the day to day running of Greenwich Carers Centre

To undertake any other duties as reasonably requested by the CEO or Board of Trustees

Action for Pulmonary Fibrosis (APF) is the UK’s leading charity dedicated to improving the health and well-being of people affected by pulmonary fibrosis. We’re here to ensure that people affected by pulmonary fibrosis (or lung scarring), their loved ones and the professionals caring for them have the support, resources and voice they need.

‍Purpose

APF has grown significantly over the past five years, with our support services reaching over 10,000 people affected by pulmonary fibrosis (PF) each year. We have ambitious plans for further growth across our services and to fund more ground breaking research. As we enter a new five-year strategic period, we aim to grow our income to £3-5 million, which will underpin our exciting plans to support more people affected by pulmonary fibrosis and prevent lives being lost to this devastating disease.

The Charity Governance and Operations Manager will ensure robust operational, safeguarding, and governance frameworks are in place to support Action for Pulmonary Fibrosis’ continued growth. This role is critical for maintaining our compliance with legal and regulatory requirements, overseeing risk management, and embedding efficient operational structures. In addition, you will help foster a culture of high-quality supporter care and lead on continuous improvement to strengthen internal processes and staff development.

Terms of Appointment

Working hours: Full time (37.5 hours per week) or part-time (minimum 30 hours per week).

Reports to: Director of Finance and Operations (primary reporting line) Chief Executive Officer (dotted line reporting for governance and Board assurance).

Location: Hybrid (1–2 days per week in the Peterborough office, 3–4 days remote working.

Salary: £40k - £45k FTE (salary will be pro rata for part-time hours) dependent on experience.

‍Other benefits

The ability to flex hours, take ‘time off in lieu’ for extra hours worked.

Death In Service benefit.

Service-related sick pay when 6-month probation is completed.

Employee Assistance Programme.

Access to training and development.

Complimentary gym access at Stuart House (non-contractual).

Application details

• Your CV.
• Your Cover Letter.

Interviews will be held in person at our Peterborough Office, Stuart House on the 23 April.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age, or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Director of Services

About the Director of Services role

Galop’s services have grown extensively, launching four new services and significantly increasing our numbers of service users, our frontline teams, and our geographical coverage over the last few years. Our Director of Services will oversee our ground-breaking services, ensuring that they are high-quality, sustainable and meet the needs of our community. 

This role sits on our Senior Leadership Team alongside the CEO, Head of Fundraising and Comms, Director of People, Director of Policy and Evidence and the Financial Controller. You’ll be right in the heart of the organisation, working closely with the CEO to set the direction and growth of our work and maximise our impact on behalf of our clients and community.

You’ll be guiding the delivery of our support services, working closely with the Heads of our frontline delivery teams and our passionate frontline staff to make sure our clients get the best experience we can possibly give them. You’ll work to support our services to deliver helplines, counselling, and advocacy services to thousands of LGBT+ victims and survivors of abuse and violence each year, across domestic abuse, sexual violence, hate crime, conversion practices, so-called honour-based abuse, forced marriage, and other forms of abuse. You will ensure that Galop maintains high quality, consistent services across all areas of frontline work, as well as contributing to a strong, coherent external voice representing the needs and experience of LGBT+ victims and survivors of abuse. 

This is a pivotal moment in Galop’s journey. We have grown quickly over the last seven years, launching four new services in just the last 2 years, and help us to protect and support even more of our community. You’ll work with the CEO to identify gaps in services and needs of LGBT+ victims and survivors of abuse and ensure that Galop’s services continue to have the resources to meet these needs. 

For more information on this role please download the attached job description. 

Location: Galop’s offices are located in London. The role allows for a mix of office work and remote/home working. 
Hours: Full time (35 hours per week – flexible) 
Contract: Permanent 
Line manages: Heads of Services, Survivor Engagement Manager
Reports to: CEO
Salary: £68,000 – £72,000

Closing Date

Applications should be submitted by 25:59 on 13th April 2025.
First round interviews will be held on 25th April 2025. 

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