Service Management Jobs
NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.
We are recruiting a policy officer to join our busy, supportive and high performing team. The current focus of this role is to support our analysis and influence of the national policy agenda on NHS funding and finances. This portfolio is one of the most high profile, broad and reactive areas of work in our organisation. In a given week you may be asked to do some of the following:
- Analyse a new piece of financial guidance for senior NHS leaders, and draft a briefing for members
- Devise a project plan, with support from the policy advisor, to gather insights from trust leaders on financial performance
- Write briefings for senior leaders at NHS Providers ahead of key stakeholder meetings, sometimes within tight deadlines
- Conduct research into a new policy area, and horizon-scan for upcoming milestones
- Collaborate with communications colleagues to draft a press release or blog about the financial and operational challenges facing trusts
- Organise logistics for a roundtable between our members and NHS England
Background knowledge of the NHS would be advantageous but is not essential for success in this role. The key requirements are set out in the person specification below, but particularly:
- to have an appreciation of the policy implications of the portfolio and interest in learning about the detail of these
- ability to organise your workload (with support from the policy advisor)
- strong written and verbal communication skills
- ability to build effective working relationships both within and, where appropriate, outside the organisation.
The role will be of interest to all applicants who wish to broaden their experience of health policy and develop their understanding of the NHS.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Shop Manager to join our Dorking Team. As a Shop Manager, you will be reporting to the Retail Operations Manager. Your role will be to be responsible and accountable for maximising shop profit by achieving budgeted income, controlling shop expenditure in line with budget and recruiting and retaining a motivated team of volunteers.
Knowing what it takes to maximise shop sales, you will possess a sound knowledge of technical terms and commercial arithmetic, and an excellent understanding of working within a customer focused environment. With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
You will be a natural and enthusiastic leader able to provide challenge and support to a high performing team. This is a chance for an outstanding candidate to make a significant and lasting difference to the lives of thousands of children and families.
Role Requirements
Income generation
To manage the Retail budget to achieve agreed targets:
• To maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
• Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
• Achieve the shops Raffle sales targets through involving the shops team.
• To maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
• Manage the stock levels of bought in/new goods, to include ordering of more stock as and when necessary and recording key performance indicators (KPIs).
• Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
• To source links with local communities to promote Retail in the community via media and other sources.
• Role involves a degree of manual handling in sorting and lifting of stock.
Administration and compliance
To ensure adherence to The Children’s Trust policies and procedures, in particular ensuring full compliance of the shops in line with all Health & Safety legislation, Trading Standards, Risk Assessments, Gift Aid, Raffle and all other legal or statutory requirements:
• To control shop expenditure through effective cost control of weekly expenses.
• To ensure minimum losses of both stock and cash by following bank and till procedures, and safeguarding the property of The Children’s Trust at all times.
• To adhere to all Policies and Procedures including those relating to the compliance with Health and Safety responsibilities, Gift Aid and Raffle.
• To be responsible for the daily management of Health and safety within the shops, completing daily checks and contributing to Risk Assessments.
• To complete all administration to meet the requirements, standard and deadlines for whom this work is produced.
• Embracing the change and development of new technology in the shop, for example The Loop (internal intranet) and Chariot (EPOS till system).
• Timely efficient responses to requests for information including voice and email messages.
• To fulfil any other agreed duties that may at times be reasonably required.
Personnel and Training
To ensure the Shops team are: recruited, retained and developed:
• Provides positive, visible and proactive leadership to the Assistant Manager and Shops Volunteer team.
• To manage all employees and volunteers within the Shop in accordance with the aims and values of The Children’s Trust.
• To be responsible for the daily management of the shop team, including contribution to performance reviews for any Assistant Shop Managers.
• To recruit, support and retain team of shop volunteers.
• Provide induction and training for both Assistant Shop Manager and volunteer team as and when necessary.
• Attend where appropriate, training courses relevant to the development of the role
• Promote awareness of relevant training courses and development opportunities to others within the team.
• Attendance at Retail Sales Meetings and responsible for cascading information to Shops team as appropriate.
• To assist the Retail Sales Manager in shop openings and closures.
• Undertake relief cover within The Trust’s shops as and when required.
• Carries out duties in accordance with Trust values.
Customer Service
To ensure customer care and quality of service:
• To provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a good understanding of what The Children’s Trust does.
• Support other shops and fundraising colleagues as and when necessary.
• Adheres to all health and safety guidelines, including infection prevention and control.
• Provide evidence of a valid NHS Covid Pass or acceptable proof of Covid vaccination or medical exemption and all vaccinations (or medical exemption) required for the post.
• Adhere to manual handling procedures and complete mandatory manual handling training.
• Promotes the health and safety of others.
• Uses the incident reporting and risk assessment system (IRAR), to identify and report risks and incidents/actions if directed.
• Responsible for identifying and mitigating risk within the work environment.
Wellbeing and Emotional Resilience
• Maintains a positive approach and outlook when dealing with change and overcoming challenges and problems.
• Recognises own limitations, develops realistic goals, and uses support network resource when or if necessary.
• Treats challenges and problems as a learning experience.
• Remains organised and focused when under pressure.
• Responds appropriately and effectively to all constructive feedback.
• Motivates self and others.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Office Manager
Hours: 35 hours per week (9.30am-5pm with 30 min break or 9am-5pm with 1 hour break)
Days: Monday to Friday
Contract: Permanent
Location: Based at our day centre (52 East Hill, SW18 2HJ) – this is not a remote role
Salary: £24,529 per annum
Reports to: Day Centre Leadership Team and Executive Team
Purpose of Role:
We opened our Day Centre for older people, adults with disabilities and adults with dementia in October 2021. The Office Manager role is a new position that will provide a wide variety of operational support to the Day Centre Leadership Team as we are embedding and growing our Day Centre offering and increasing the number of clients who attend the Day Centre and the types of services they receive.
We also support older Wandsworth residents in the following groups with outreach in the community and with activities in the Day Centre: BAME; digitally isolated; financially isolated; LGBTQ; socially isolated; women; and those with, or at risk of, mental and/or physical ill health and disabilities.
Benefits:
- A vibrant workplace where no day is ever the same
- An experienced and supportive leadership team
- A friendly hypo-allergenic office dog to play with
- Kind and caring colleagues who work as a team
- A great employer’s pension contribution
- A cycle to work scheme
- An employee shopping benefits scheme
- An employee assistance programme (EAP)
Important notes:
Please note that CVs will not be accepted and only full application packs will be reviewed.
The JD and PS are really important, so please do read them carefully to help you complete your application.
Our mission is to help older people to age well in Wandsworth.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for someone who would enjoy the challenge of leading a team of staff who have lived experience of many of the issues facing children and young people on the estates of Eltham.
Superkidz Community Trust was founded in 2001 and over the years, has provided children and young people with a safe space to play and to interact with adults who have the time to listen to them. We have developed a model of engagement, Transform Group and Individual Mentoring (TGIM), that puts interaction at the heart – not simply providing activities but ensuring that there are sufficient adults around to engage the young person in conversation and the chance to express worries, self-doubt and concerns.
All our workers are drawn from the local community and many have been beneficiaries of Superkidz themselves. Most have lived experience of the issues facing our young people.
Following the retirement of our founder and Manager, Nick Russell, the Trustees are looking for a leader who will take the charity forward, support staff and help them to feel secure and confident in their abilities, while setting high standards in the workplace.
The information provided in this job description is given to ensure that the post holder has the best opportunity of understanding what is required to be effective in the post. It is not intended to be prescriptive in every detail and it is expected that the postholder will be as positive and flexible as possible in using this as a framework.
Job Description
Key accountabilities:
The Manager will:
· Be an integral member of the team delivering Superkidz day to day activities and groups.
· Following consultation with staff service users and the Board prepare a strategy, financial and operational plan that best delivers impact in line with the TGIM theory of change. This should include locations, staffing, activities, income generation and should be fully costed.
· Lead the organisation in the implementation and further development of this strategy in consultation with the Board.
· Proactively use quality and impact information and strategic analysis to inform the development of new programmes of work that improve the lives of beneficiaries.
· Ensure that systems and processes are in place to manage, monitor and report on all compliance issues including; safeguarding, health and safety, and risk.
· Take accountability for financial decisions that protect the charity’s funds, ensuring the charity is sustainable and fulfils the requirements of the relevant regulatory bodies.
· Ensure that there is an appropriate funding strategy in place to secure the greatest possible diversity of income, through commissions, grants, donations, fundraising and social enterprise trading, and lead on the delivery of subsequent plans.
· Lead on the effective management of all aspects of Superkidz services and staff team, ensuring that staffing systems and procedures are up to date, regularly reviewed, and fulfil legal requirements.
· Oversee and lead on the development of staff to ensure that all teams and individuals have the opportunity for development and can work at the highest level of performance. Mentor and cultivate the existing skills of staff, providing them with a platform to grow.
· Ensure that all Superkidz services are delivered in line with all external and internal quality standards and in line with commissioners/funders requirements.
· Develop and lead on a marketing and PR strategy that promotes Superkidz, raises awareness, and increases client and funder engagement.
· Develop and lead on an effective communications strategy, both internal and external.
· Lead on the strategy to assess and develop opportunities for collaborations, alliances, and partnerships that deliver increased impact and lead to financial sustainability.
· With the Fundraising Liaison Manager, demonstrate leadership in key strategic relationships with public bodies, funders, corporate sponsors and other external stakeholders, through a range of communications, networks and events.
· Ensure full, timely, accurate and effective communication with the Board of Trustees and any sub-committees of the Board.
· Ensure that all decisions made in the course of the role are made according to current legislation and in line with all instruments of governance.
Person Specification
Essential Attributes
- An understanding of and commitment to the TGIM theory of change
- A commitment to the development and career progression of locally recruited leaders and staff
- Demonstrable experience at senior leadership / manager level in a similar sized or larger organisation
- Resilience
- An evidenced strategic mindset and capability
- Experience of successful collaborative working across organisations and sectors and ability to build relationships and partnerships
- Experienced written, verbal and non-verbal communicator with proven skills in; influencing, negotiation, stakeholder management, persuasion and interpersonal skills
- A high level of financial and general business acumen
- Confident spokesperson: ability to deal with the media and other stakeholders; excellent presentation skills
- In-depth knowledge of the range of regulatory and compliance processes required to ensure safety of staff, beneficiaries, customers and buildings
- A creative, innovative and entrepreneurial approach
Desirable Attributes
- Experience of leading entrepreneurial approaches to solving social problems
- Experience of successfully building, developing and growing a range of social or other enterprises
- Previous experience of working closely with a Board of Directors and understanding of division of responsibilities and lines of accountability
- Awareness of and sensitivity to the political, social and cultural environment in which the organisation is operating
- Understanding of public policy as it relates to the social issues that Superkidz addresses
Other: This post is subject to an enhanced DBS check.
In your covering letter please tell us why you want the job, what experience would you bring and what you think would be the greatest challenges and rewards arising from this role.
Location: Banbury
Discipline: Care and Support
Job type: Permanent
Salary: £30,000 per annum
Expiry date: 01 Aug 2024 23:59
Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?
As a Deputy Service Manager at Hft you’ll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.
Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.
What’s in it for you?
We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.
As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.
We offer
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
About the role
Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service’s key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an
exemplary role model.
As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.
A full UK driving licence, with access to your own vehicle, is essential for the role.
About you
- You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager
- You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.
- You need good IT skills and experience of maintaining records to be a success in this role. ???????
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan
- You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance
- If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????
???????For more information on the role and responsibilities, please refer to the job description & person spec.
REF-215 039
The YoungMinds Parents Helpline provides parents and carers with life-changing information, advice and support, and we are looking for a Service Manager to join our incredible team. This is an exciting, challenging and critical role, which will lead and support the helpline team in delivering a safe, high-quality, culturally competent and inclusive service to thousands of parents/carers.
You will work closely with the helpline management team to ensure all helpline channels (including telephone, webchat and email) are adequately resourced, and advisers are providing high-quality support to parents/carers who have concerns for their child’s mental health. You will use helpline data and evaluation insight to respond to demand, identify key themes, make continuous improvements to service delivery, and contribute in the strategic shaping and implementation of service development plans.
You will ensure that the Parents Helpline team is accountable to the organisational Anti-racism, Justice, Equality, Diversity and Inclusion (AJEDI) action plan, and lead in ensuring that the service continues to increase cultural competency, accessibility and inclusivity, with a particular focus on supporting service users from Black and minoritised communities.
You will provide line management support to helpline team members including staff, regularly review policy, and ensure the helpline operates in accordance with organisational procedures. You will contribute to the review and development of helpline content, provide expert opinion and relevant information from the helpline to a variety of stakeholders, and represent the service at both internal and external events. You will be a Lead Safeguarding Officer for the organisation, and provide direct safeguarding support to the service when needed.
- proven experience of managing operational aspects of a helpline service that provides advice and guidance to service users
- experience of managing a staff team
- experience of delivering high-quality safeguarding work, and making referrals to statutory agencies as required
- demonstrable knowledge and understanding of how to promote diversity and inclusion within processes, services or teams
- understanding and awareness of AJEDI
This post is offered as a 12 month fixed term contract.
We welcome applications from Black and minoritised, LGBTQIA+ groups and those with disabilities, as they are currently under-represented.
We hope that you would like to join us at a very exciting stage of our growth and development. You’ll be joining a bright, dynamic team who have a passion for supporting our ambitions.
The client requests no contact from agencies or media sales.
Hours:
Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu
Annual leave:
28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.
Pension:
2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with its auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).
Mileage:
A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
Location:
2wish is currently working with staff to offer a form of hybrid working and this will continue for the foreseeable future.
This post will continue to include home working, with the expectation on the successful candidate to travel to 2wish Head Office regularly.
Applicants living in border counties to Wales will be considered, but the applicant must be willing to commit to regular travel to Head Office.
Objective:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
- Ensure every Emergency Department has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
- Provide support to individuals who witness the sudden death of a child or young person
- Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families
2wish Cymru and 2wish:
2wish has been established since 2012 and has grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.
We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales. We work in partnership with professionals who refer into the charity on behalf of the families, so they don't have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.
However, we know that gaps in support for those suddenly bereaved still exist outside of Wales. And so we are expanding into England and are on the lookout for passionate and committed individuals who want to help push the charity to the next level.
Context of role:
2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate, and longer-term support to families, individuals, professionals and witnesses. Since we were established in 2012, we have grown to deliver our service across the whole of Wales.
In January 2024, we expanded the geographical area and recruited a brand-new team to deliver the service in the border counties of England and Wales, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. This will be the first of several phases of expansion and the aim is to deliver our service throughout England and Wales in the coming years.
The post holder will lead an effective and cohesive management team across England and Wales overseeing the development and delivery of specialist services for individuals affected by sudden and unexpected death in children and young people aged 25 and under. They will ensure the team provide the highest standards of support, and that services are shaped by the needs of those who access them.
The key objectives of the post are:
- To lead upon delivery of support services across England and Wales, ensuring services are delivered consistently to a high quality and are embedded across a growing geographical area. To embed a growing team and develop relevant strategic priorities.
- To motivate, lead and develop a multi-disciplinary team to provide holistic services to families, friends, professionals, witnesses and individuals affected by sudden death.
- To establish pan-phase partnerships with key stakeholders to embed and develop referral pathways and raise awareness of the charity and its services.
- To work closely with the CEO, Director of Operations, Director of Transformation and Strategy and the wider Leadership Team promoting effective cross-team working that contributes to the overall objectives of 2wish and 2wish Cymru.
Main tasks and responsibilities:
1.0. Support services:
- To oversee outstanding service delivery across England and Wales that responds flexibly to emerging need in line with the business plan, key deliverables, budget and policies and procedures
- To leading on effective delivery and scaling up of services throughout the expansion phases
- To work closely with the Director of Transformation and Strategy to ensure a consistent approach to service delivery that aims to embed the service within existing child death procedures
- To oversee and monitor financial performance, ensuring effective deployment of resources and compliance against agreed targets/budgets
- To be responsible for Safeguarding and work with designated Safeguarding Officers to ensure services are safe for supported persons, staff, counsellors and therapists, volunteers, external partners and other key stakeholders
- To carry out regular risk assessments for services. Ensuring safeguarding concerns are followed up systematically, including making referrals to statutory services
- To oversee high-quality assurance of the service through monitoring of quality assurance systems, audits, management of complaints and learning from disruption
- To work with managers and Senior Leaders in the development and definition of new services, ensuring that operational procedures which support service delivery are fit for purpose
- To taking a hands-on approach to dealing with complex or difficult cases, particularly in new areas as we expand
- To oversee and further develop monitoring and evaluation processes to clearly demonstrate the impact the service has on individuals supported
- To contribute towards applications and reports for funders/ grants etc. in line with milestones /objectives and funding agreements
- To attend formal and informal meetings with the 2wish Senior Management Team and as required with the Trustee Board to review and report on progress
2.0. Leadership:
- To provide clear and visible leadership for a growing support team, with a specific focus upon leading and developing the support managers, taking overall responsibility and accountability for their management, performance, quality of their outputs, including recruitment/retention, induction, training and development, performance management and succession planning
- To lead and motivate staff in the performance of their duties in a way which encourages loyalty, dedication and high professional standards, in line with 2wish Cymru and 2wish ethos, values and determined by the Leadership team and Trustee Board in our strategic plan
- To further develop a positive approach to change and growth in line with expansion plans and the subsequent changes to staffing and areas of service delivery
- To establish and maintain effective working relationships on a local and national with referral partners and key stakeholders including police, health and professionals involved in child death procedures
- To oversee the development of training packages to encourage education and awareness around the experiences of those affected by sudden death
- To work closely with the CEO and Leadership team to support the work of 2wish nationally
- To ensure that the voices and needs of those affected by sudden death in children and young people are at the centre of decision making in Wales and England
- To work to the policies and procedures of the organisation, to promote these with staff and to ensure that they are maintained and developed appropriately. Keeping up to date with regulation, guidance, standards, government policy and research relating to sudden child death
3.0. General:
- To show respect and sensitivity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity
- To undertake learning opportunities and seek them out for the team
- To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
- To undertake any other duties deemed commensurate with this post as directed by the CEO or Deputy CEO
It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.
This role is subject to an enhanced DBS check.
Additional benefits for our employees:
- An 'Employee Assistance Programme,' including wellbeing support
- Free parking on 2wish premises
- Free branded 2wish clothing
- An extra annual leave day on your birthday
- Incremental increase in holiday entitlement based on length of service
- Paid sick leave
- Discounts for personal purchases on 2wish Merchandise
- Discounted tickets to UK 2wish events, discounts for family
- Extra holiday entitlement when taking part in 2wish overseas events
- Company mobile phone/E-sim for performance of duties
- Tools/equipment required for the performance of duties
- Reimbursement of work expenses
- Bright Exchange employee discounts.
Rent & Service Charge Manager
Job type - Full time / Perm
Salary - £37,939 per annum
Hours - 35 (plus 5 hours paid lunch breaks)
Location – HYBRID: Birmingham/Nottingham
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who are we looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should be experienced in setting rents and service charges in a social housing setting, preferably a supported housing environment.
You will lead the Rent Setting team and be responsible for line management of the Service Charge Officers, setting direction and ensuring compliance with the relevant regulatory guidance around rent setting. You will need to be an experienced and proficient user of the Microsoft Office programs, especially Excel.
Working in our Rent Setting team provides an exciting opportunity to collaborate with other teams across the organisation, and really get to understand the business and increase your network. The role will give you the chance to showcase your problem solving and analytical skills, while being able to make decisions to provide great service to our service users.
Duties and responsibilities include but are not limited to:
- Maintain and develop a clear model and methodology for setting and reviewing rent and service charges, ensuring a full breakdown of charges and evidence base linked to the budget is produced for each property.
- You and your team will lead all rent reviews periods and will apply different charge methodologies for services where appropriate.
- Set the annual review timeline for rent increases and be responsible for keeping that on track, ensuring that all stakeholders (internal and external) are fully aware of any deadlines and requirements.
- Liaise with Local Authorities to ensure rent charges are approved at the appropriate levels, and maximising income where rent is HB eligible.
- Act as the initial lead for disputes with Local Authorities over charges, escalating to the Housing & Rent Setting Manager where there is no resolution or further support is needed.
- Carry out top level analysis on a regular basis of budget spend against charge recovery to feed into any budget reforecasting and the annual rent increase.
- Embed an approach of continuous improvement and development of processes within the team, while contributing to the Rent Setting Policy and Procedures reviews
- Ensure there is effective co-ordination and communication between the Operations Teams, Property Teams and the Rent Setting Team so that charges are accurate and recoverable via Housing Benefit.
- Act as the Lead for Rent Setting with our managing agent RSL partnerships.
- Own and set direction for your team to deliver the organisational and local priorities and ensure that this is replicated through your management chain.
What You Can Expect from Us:
Dynamic Team: A supportive team that delivers results for the people we support every day.
Career Development: Commitment to helping you learn and develop your career.
Excellent Benefits: Including a great annual leave entitlement, an occupational sick pay scheme that exceeds statutory requirements, a cycle-to-work scheme, and many more.
Join Us:
We are ready and waiting to receive your online application. If you have any questions or would like an informal chat about the role, please contact Tony Munro at
To Apply:
Submit your CV detailing your experience and how you meet the requirements of the role.
Join Nacro and be a part of something greater!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ability Housing Association is seeking a dedicated Business Development Manager to lead and develop our care and support services and build relationships with key partners. If you have a proven track record in business development, strong networking and relationship-building skills, and a drive to create new opportunities, we want to hear from you!
About Us:
Ability Housing Association is a well-established Charity and Registered Provider committed to delivering high-quality social care services to individuals in need. We work closely with local authorities, healthcare providers, and other stakeholders to deliver exceptional care and support to our customers. Join our dynamic team and contribute to our mission of enhancing the lives of those we serve.
About the Job:
As a Business Development Manager, you will play a crucial role in identifying and pursuing new business opportunities, building strategic partnerships, and overseeing the successful implementation of projects and initiatives such as submitting proposals to donors and funders for voluntary services which are ineligible for health and social care commissioned funding. Your expertise will be instrumental in driving growth, expanding our reach, and making a lasting impact in the social care sector.
What we need from You:
- Bachelor's degree in a relevant field, such as business, healthcare, or social care or equivalent demonstrable experience
- Proven track record of success in business development, particularly in the social care sector, with a record of winning new business contracts in excess of £1 million.
- Excellent communication, relationship-building, and negotiation skills.
- Strong project management skills, with the ability to oversee multiple initiatives simultaneously.
- Understanding of the social care landscape and regulatory environment.
- Ability to work independently and collaboratively, focusing on achieving business goals.
- Proficiency in relevant IT systems and tools, including CRM systems and Microsoft Office.
And in return we offer:
- Salary of £55 - £60k depending on skills, experience and qualifications
- 25 days annual leave each year PLUS bank holidays
- Hybrid Working and Flexible Working Opportunities
- Medical cash back scheme to cover every day health expenses and more
- 3 x life cover assurance with membership of our generous DC pension scheme
Location: Didcot
Discipline: Care and Support
Job type: Permanent
Salary: £30,000 per annum
Expiry date: 01 Aug 2024 23:59
Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?
As a Deputy Service Manager at Hft you’ll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.
Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.
What’s in it for you?
We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.
As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.
We offer
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
About the role
Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service’s key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct
supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.
As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.
A full UK driving licence, with access to your own vehicle, is essential for the role.
About you
- You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager
- You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.
- You need good IT skills and experience of maintaining records to be a success in this role. ???????
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan
- You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance
- If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????
???????For more information on the role and responsibilities, please refer to the job description & person spec.
Job Description & Person Specification
REF-215 036
Are you an experienced Service Charge Analyst looking to make a significant impact? A well known Housing Association is seeking dynamic professionals to join there team in Kent. With over 70000 homes across the UK, they are one of the largest housing providers, dedicated to making a difference in the lives of our residents.
Key Responsibilities:
- Accurately calculate, construct, and issue service charges, ensuring legal and policy compliance.
- Deliver a customer-centric service, resolving complex queries and complaints.
- Support system and process transformation for service charge delivery.
- Assist in integrating and managing legacy systems and stock.
- Maintain procedures for full recovery of service chargeable expenditure.
- Build strong business partnerships to develop scheme knowledge and ensure accurate service charge allocation.
Essential Skills:
- Proven experience in service charge analysis with knowledge of residential and commercial service charge management.
- Strong organisational skills, capable of managing multiple tasks and meeting deadlines.
- Excellent communication skills, both written and oral.
- Strong financial and numerical skills.
Desired Skills:
- Experience working with councillors, the wider community, and external partners.
- Familiarity with current legislative requirements and sector best practices.
- Experience in Orchard System.
Benefits:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work scheme
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
If this role sounds like you, please don't hesitate in applying. Applications are under constant review and can close early!
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
The Miscarriage Association is a national charity dedicated to providing support and information to anyone affected by the loss of a baby in pregnancy. We also raise awareness of the impact of loss, advocate for those affected and challenge the taboos that can make miscarriage a lonely as well as distressing experience.
We do this by offering staffed support services (telephone helpline, live chat, email and DM), a network of peer support groups, a comprehensive website and a range of highly regarded patient leaflets. We also provide training and resources for health professionals and employers, contribute to research and ensure the patient voice is heard by policy and decision-makers.
We are about to begin a new chapter in our 40-year history, with ambitious plans to ensure our trusted services and support reaches even more people affected by this often-heartbreaking experience.
We are now looking for a Head of Operations and Service Delivery to help us develop and deliver our core support, information and training services in line with our new three-year strategy. Working alongside the CEO, you will contribute to the charity’s strategic vision and plans and help to translate these into operational activity and KPIs.
Managing a staff team of four, you will be responsible for ensuring the expansion and smooth running of our helpline, live chat and other direct contact services, putting in place effective systems to measure the quality and impact of these.
You’ll oversee the volunteers’ strategy and programme and manage and develop our training offer for health professionals and employers, working with the staff team and freelance support to deliver these.
Working alongside the support and communications team, you will also oversee the production and distribution of our highly regarded patient information leaflets, ensuring they are regularly reviewed and updated.
You will also support the CEO in day-to-day operations of the charity: liaising with our IT, telecoms and other suppliers; reviewing and updating, where necessary, HR policies and procedures; looking after day-to-day financial processes; and general risk management.
The client requests no contact from agencies or media sales.
Membership Services Coordinator: Member Relations
Advancement
Full-time
Permanent
£29,399 per annum
Application deadline: 12pm (midday) on Monday 8 July 2024
About this role
The Membership Team at the British Museum is seeking a new Membership Services Coordinator: Member Relations, to deliver exceptional standards of customer care, ensure high levels of satisfaction across the Membership base, and take responsibility for critical processes in the Membership contact centre.
With over 70,000 Members of the Museum, this role underpins our efforts to offer a Membership experience of enduring value and ensure that Members' generous support is always reciprocated with a first-class service. The role is essential to the operational efficiency of a dynamic and fast paced team; maximising every opportunity to aid and enrich Members’ enjoyment of the Museum.
Key areas
- Take hands-on-responsibility for the smooth operation of the Friends inbox, telephone line, and processing of postal correspondence.
- Work effectively to streamline and accelerate the response to Members’ queries, while also providing support and assistance to other colleagues to prevent the accumulation of any delays or backlogs.
- Ensure complaints are responded to swiftly and resolved satisfactorily, under the guidance of the Membership Services Manager: Membership Relations.
- Take primary responsibility for voicemail replies, customer service reporting, online FAQs, the maintenance and generation of template responses, and other critical administration across the Membership Services team.
- Ensure accurate data regarding contact with Members is recorded on Raiser’s Edge (the Museum’s CRM system), and train new team members in the processes and systems related to customer care.
About you
To be successful in this role, you will have –
- Experience of and enjoy working with the public.
- A conscientious and proactive mindset, with a willingness to never let a problem go unresolved or an opportunity for incredible service unrealised.
- Excellent telephone manner and strong written correspondence skills.
- Experience of using CRM software.
- Strong attention to detail and accuracy.
- Experience of responding to complaints and feedback.
- Proven organisational skills.
About the British Museum:
Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays
- Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
- Interest-free travel, bicycle and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
Additional details:
For more information about this role, please see the job description.
If you have any additional needs that we should be aware of in order to support you with your application, please provide details.
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. Typically however, we would expect the post holder to be on site 3-4 days per week.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
The client requests no contact from agencies or media sales.
We are recruiting for a Service Delivery Manager to lead our delivery at HMP Ranby and across the region.
Hours: Full time — 35 hours per week (the option of part time hours is available)
Salary: £33,437
Location: Primarily working in prisons in in East Midlands, including HMP Ranby, with occasional office based work in London and some opportunity for home-working
The Service Delivery Manager role is ideal for someone who thrives when building relationships with young people, is highly organised, and has the passion and drive to achieve outcomes in challenging environments. This is an exciting on-the-ground position, working mainly within prisons in East Midlands, but as part of a team working in prisons nationally, as well as in the community in partnership with other organisations. You will be responsible for engaging young people in prison and in the community to participate in Spark Inside’s life coaching workshops and one-to-one coaching. You will also manage our team of freelance coaches and play a key role in project management and smooth running of our coaching programmes.
To succeed in the role, you will need to build and maintain relationships with people at all levels in the criminal justice system including prisoners, prison staff of various levels and commissioners. You will also work in partnership with Youth Offending Services, the National Probation Service in the community, and other organisations as Spark Inside’s partnership work evolves. You will enjoy working in challenging and changeable environments.
To find out more about the responsibilities of the role and required experience, and how to apply, please visit our website and download the full job pack!
We look forward to hearing from you.
We use coaching to unlock the potential of individuals and drive culture change in the criminal justice system so that rehabilitation is possible.
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The client requests no contact from agencies or media sales.
Are you passionate about sports and providing excellent customer service?
I am supporting a leading historical educational establishment located in Harrow search for a Deputy Sports Facilities Manager to oversee the day-to-day operations of their state-of-the-art sports facilities, including a fitness centre, pool, and sports hall.
Your Deputy Sports Manager benefits will include:
- free lunch
- free parking
- automatic enrolment in the school's pension scheme
- use of the school's sports facilities such as the swimming pool, gym, and running track.
- subsidised membership of the tennis, golf, angling and social clubs
Your Day-to-Day Tasks will include:
- Management of staff and ensure high standards of customer care
- Overseeing bookings and ensure facilities are well-maintained
- Implementation of strategies to grow the business and meet financial targets
- Training and developing staff
- To deputise for the Sports Facilities Manager
You will:
- Prioritise safety: Ensure all health and safety protocols are followed meticulously. You'll assist the Sports Facilities Manager in conducting annual reviews and maintaining a safe environment for everyone.
- Incident Management: Respond to accidents and incidents by logging them accurately, completing reports thoroughly, and taking appropriate follow-up actions.
- Preventative Maintenance: Oversee a system for reporting and logging faults in the building, furniture, and equipment. Ensure staff understand these procedures and follow them to prevent potential problems.
Your Skills, Attributes and Experience will include:
- Experienced in managing sports facilities and customer service teams
- Motivational and able to lead by example
- Strong with IT and have an eye for detail
- A relationship builder with a passion for sport
To Apply
This location is hard to reach via public transport therefore be able to drive would be an advantage.
This role requires an enhanced DBS check. As part of the application process, you will be asked to provide two references.
This is an important vacancy, and CVs will be reviewed upon submission, please ensure that you apply without delay to [email protected]
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.