Senior Programme Officer Jobs

About The Role
Hours: Please note this is a part time role working 21 hours a week, the salary will be pro rata. 
Application Process: For this application, we strongly recommend including a supporting statement letting us know why you are interested in this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Evaluation Officer role is a specialist post created to support the management, development and implementation of evaluation programmes across Alzheimer’s Society. The role is pivotal to promoting a culture of continuous improvement across all directorates. The post holder will support the Evaluation and Impact Team in the development and implementation of evaluation and impact measurement programmes for support services, influencing and research activities across England, Wales, and Northern Ireland. 
You are someone who is passionate about making a difference for people affected by dementia and understand the important role that evaluation plays in making this happen. You also appreciate the complexities that come with working in a large and fast-moving organisation but are able to prioritise tasks and manage your time effectively to get the job done. We are looking for a quick learner who brings an open mind and lots of enthusiasm. 
The successful candidate will benefit from working as part of a small and supportive team, whilst also taking responsibility for a number of their own evaluation projects. They will connect with colleagues across the Society to understand areas of work and develop appropriate evaluation approaches, provide evaluation support and recommendations, report on and share findings.
You are:

- Proficient in Qualitative and Quantitative research approaches in social research
- Able to lead on 2/3 projects simultaneously, using project management approaches.
- Able to apply research methodology into practice from scoping projects, to producing reports and making recommendations, aligned to an evidence base and with the Help and Hope strategy
- Aware of differing evaluative approaches and tools.
- Able to facilitate training and focus groups
- Curious, with a problem solving approach to data collection to greater inform decision making

Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a fantastic indication of how far we’ve travelled over the past few years.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins.  We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience.  We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Position type: Full time, Permanent - 37.5 hours per week. Flexible working will be considered. 

Responsible to: Senior Digital Marketing Manager

Direct reports: None

Location: Truro, Cornwall or Remote (UK only)

Role purpose:

Are you passionate about making a difference through digital marketing? Join us as a Digital Marketing Officer and play a pivotal role in growing engagement and donations from our supporters via digital channels, with a special focus on email marketing.

In this dynamic role, you’ll be responsible for crafting and executing an email marketing strategy, improving audience segmentation, planning and implementing email journeys, and analysing results to drive continuous improvement.

During peak times, you’ll also support our digital team with creating compelling content for our website, social media channels, and paid advertising campaigns.

You’ll be part of a friendly and ambitious team, helping to make ShelterBox a global name. This role is full of variety, working with different teams within the organisation to promote best practice and upskill colleagues across the department.

Who we’re looking for:

We are seeking a results-driven, proactive self-starter with at least 2 years of experience in digital marketing, particularly email marketing. The ideal candidate will have:

· A talent for creating engaging content and a keen eye for detail.

· Strong copywriting skills with the ability to adapt tone and style for different audiences.

· A focus on outcomes, with a knack for inspiring supporters to take action.

· A good handle on data and analytics to continually improve the performance of your communications.

· An innovative mindset, staying ahead of trends to engage audiences and test new approaches.

· An interest in the world of international development.

This is a fantastic opportunity to get behind the scenes of a busy emergency disaster relief organisation and help us work towards a world where no one goes without shelter. If you’re ready to make a real impact, we’d love to hear from you!

Duties will include but not be limited to:

Strategy and planning

· Own and deliver a plan to ensure our email campaigns increase engagement, income and email penetration rates

· Develop automated email journeys, working with Fundraising teams to improve the wider supporter journey as well as seeing how events like birthdays and donation anniversaries can increase engagement and loyalty

· Focus on innovation with a willingness experiment and test new trends to increase audience reach and engagement  

· Update and plan the email calendar

Delivering and improving campaigns and projects

· Oversee the implementation of a new email programme, providing advice to the Fundraising teams on best practice and how to get best results

· Collaborate with our Fundraising teams to produce email nurturing campaigns for each of our segments and create tactical emails to move supporters up the engagement ladder

· Assist with segmentation and maintaining the health of our database. As we work towards automating our processes, this may include manual handling of data from time to time.

· Drive lead generation to develop an ‘engagement-first’ audience and build a prospect pool for fundraising activity. This includes coming up with creative ideas for lead generation activities, planning and executing campaigns, and optimising points of conversion for email signs ups. 

· Play an active role in our move to a new email marketing platform and CRM

· Develop a loyalty programme with exclusive content for highly engaged email subscribers

· Ensure email marketing aligns with other marketing channels and campaigns support the Digital team with compelling digital content for the website, social media and paid advertising channels as needed.

Analysis and reporting

· Build an email testing plan and share learnings with the Digital team, wider department and with International teams

· Analyse the effectiveness of our emails using inbuilt analytics, CRM reporting and tools like Google Analytics

· Share insights, findings and best practice across the department and with International teams to ensure people understand what is working well and how this can improve their areas of work

Training and supporting others

Provide training for fundraising colleagues, helping to develop their digital marketing skills, with a focus on email marketing. Share best practices, insights and advice with fundraising teams, being a source of support for them with their email marketing activities in the UK and our smaller affiliates.

Other responsibilities

· Any other duties as required which are deemed appropriate to the level and grade of the post.

Each year, 12,000 young people leave the care system, losing almost all the support they once had access to. Within two years, one-third of these young people become homeless. Empower them to confidently transition into independent living by joining Settle as Chief Executive.

Applications close at: 9 a.m. Monday 18th November 2024.

Location: Wapping, London

About Settle

Settle is an award-winning charity that breaks this cycle by supporting care-experienced young people as they move into their first home, helping them to confidently transition into independent living and thrive.

Our vision is for a 21st-century Britain where no young person is homeless, and all young people are given a fair chance to succeed.

We make this vision a reality by providing weekly coaching sessions that support young people in sustaining a tenancy, developing practical life skills and thriving as independent adults.

Our approach is holistic, flexible, and tailored to an individual’s changing needs – ultimately offering a consistent, transformative relationship that a young person can rely on.

All of our work is underpinned by our core values, and our programme has an annual success rate of 95%-100% — demonstrating that by focusing on early intervention and empowering care-experienced young people, we tackle a leading cause of youth homelessness before it happens.

About the role

This will be a significant appointment for us, as our current CEO and co-founder is moving on after providing us with ten years of incredible leadership.

We are in a strong position as a charity, benefiting from an excellent staff team, a wonderful board of trustees, and a robust financial position.

We are also in the process of developing our next strategy, which we look forward to exploring with you.

Who we are looking for

As our Chief Executive, you will be committed to empowering young people, helping them thrive and ensuring they remain at the heart of everything we do.

It is essential that you are an emotionally intelligent leader who embraces collaborative working and can foster a culture where people feel valued.

We will be looking to grow our profile by partnering with more organisations and taking a more active role in advocating for the incredible young people we support.

With this in mind, experience in building partnerships, influencing stakeholders, and leading growth would be highly advantageous.

We are committed to being an inclusive charity and have invested significant resources to ensure all our staff have a strong understanding of equality, diversity, inclusion and belonging.

However, we recognise that we are currently underrepresented in ethnic diversity. Therefore, we especially encourage leaders from the global majority to consider this opportunity.

We are also aware that leadership within the charity sector at the Chief Executive level is not currently diverse. In response, we are open to supporting first-time Chief Executives in this role, including ensuring a budget is available for professional development.

If you are inspired to help solve youth homelessness for care-experienced young people, we are looking forward to meeting you.

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Monday 18th November 2024.

A leading loneliness charity for all ages and one of only a handful of charities in the world dedicated to raising awareness of loneliness. Marmalade Trust is a small charity with a big mission – and the momentum is growing. Marmalade Trust was started in 2013 by healthcare professional Amy Perrin. Through the nature of her work, Amy was always aware of loneliness, and she wanted to do something to change the stigma around it and help to build a more connected society. Since launching, they have directly helped thousands of people and have reached millions more.

Marmalade Trust is now entering a new chapter of growth and development. As they expand their senior leadership team, there is a unique opportunity to work closely with Amy and the incredible Marmalade team to scale their impact and bring their mission to even more people. If you have senior operational leadership experience and a passion for the cause, we would love to hear from you.

Marmalade Trust is being assisted in this appointment process by the executive search firm Society. The deadline for receipt of applications is midday on Monday, 18 November 2024.

Be there when it matters

Sue Ryder has an exciting career opportunity within our Marketing, Communications and Digital services directorate for a driven and impactful Social Media Manager. The successful applicant will oversee and develop the strategic management and growth of Sue Ryder’s busy social media pages.

About the role:
This is an exciting time to join Sue Ryder and take the lead in shaping our social media offering. You will drive paid activity across Meta and other channels as needed, overseeing ad accounts to support key income-generating initiatives, including fundraising and retail, as well as supporting our volunteering opportunities. Additionally, you'll play a pivotal role in increasing our brand awareness and promotion of our online bereavement support services.

With at least two years of line management experience in a similar role, you will be the expert on our organic and paid activity with a strong understanding of analysing and acting upon digital metrics. Leading a proactive team, you will help to showcase our support, drive engagement and amplify our messaging.

You will be the champion for our platforms and manage our reputation online with the support of our Senior Digital Manager and Head of Digital. You’ll also have excellent interpersonal skills and have the ability to prioritise workloads for yourself and your team.

About you:
• Demonstratable experience of managing and moderating a busy portfolio of social media accounts
• A confident communicator with the ability to share knowledge and influence across levels, securing buy-in from across the organisation
• Experience of planning, implementing and optimising paid social media campaigns across a range of objectives and budgets, prioritising for relevant channels where necessary
• Excellent knowledge of social media monitoring, scheduling and listening tools (ideally Sprout Social)
• A keen eye for detail and design alongside excellent copywriting and proofreading skills
• Excellent understanding of social media strategy, delivering new and innovative ways to increase engagement
• Confident in planning, sourcing and editing creative content across a range of formats (image, video and graphics)
• Intermediate level skills in Canva, Photoshop and Premier Pro (or other image and video editing software)
• Experience of utilising social media analytics to provide reporting and analysis
• Proven line management skills with at least two years of experience, along with the ability to influence colleagues across other directorates
• A can-do approach, with a positive attitude and willingness to support others across the organisation

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online at shop
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process 

If you want more than just a job, we want you.

Join the team and be there when it matters.
We reserve the right to close or extend the closing date according to our recruitment requirements.

About A4ID

Advocates for International Development (A4ID) is a charity with a vision to see the law and lawyers play their full part in the global eradication of poverty and advancement of the UN Sustainable Development Goals (SDGs). A4ID seeks to be an authoritative voice of the legal community, to inspire and enable lawyers to join the global fight against poverty, and to ensure that legal support is available for those engaged in that fight. A4ID is currently working hard to make its vision and mission a reality through its innovative pro bono broker service and bespoke pro bono projects; its respected education and training programmes, its acclaimed thought leadership and policy work; its Rule of Law Expertise UK Programme; and its international project work.

About the role

The role of the Project Officer - Legal Services (POLS) is to support the PBLS team’s mission to advance the UN SDGs by brokering pro bono legal assistance from legal experts in support of international NGOs globally. The POLS will do this by coordinating the internal processes for project sourcing, scoping and allocating, and utilising legal expertise within these processes and when providing external training and communications.

A key focus of this role is to source and scope out the weekly pro bono projects and forms. The POLS will also engage law firms and other legal stakeholders, conduct due diligence, allocate projects, maintain project records, gather feedback, prepare internal reports and external communications and undertake other administrative tasks as necessary (e.g. updating software and implementing process changes). Other key responsibilities include assisting the PBLM with any bespoke projects, assisting with training events for Development Partners on relevant legal topics, and engaging key Legal or Development Partners on any specific areas of legal interest or need.

To apply

Interested candidates are requested to send a CV and Cover Letter. The Cover Letter must include why you are interested in this job and how you match the person's specification. We encourage you to draw on specific examples from your professional life in the Cover Letter.

Closing date: 30 November 2024.

Work permit: Required to have the right to work in the UK.

For full information on this role, including the key responsibilities and person specification, please view the attached job pack.

Applications close at 23:59 on Sunday 1st December 2024

The Organisation

ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable.

This role will lead our Evaluation Practice. ImpactEd Evaluation works with schools and organisations, analysing the impact of programmes and interventions to help them do more of what works and less of what doesn’t. The practice works with over 1,500 schools and 80 education and youth organisations, serving more than a quarter of million pupils.

The Opportunity

We are excited to advertise this opportunity to join ImpactEd Group as the Managing Director of ImpactEd Evaluation. This Board-level role will empower you to drive change at scale across the education sector, supporting our partners to make better decisions on behalf of children.

The Managing Director of our Evaluation practice will guide a team of dedicated professionals, leading research and evaluation projects spanning the education and youth sector, helping our partners to understand what’s working and do less of what isn’t. This role is pivotal to our five-year Group strategy and will involve setting the strategic direction of the practice, building on our reputation, and advancing our ambitious vision for growth and innovation.

This position is ideal for someone who combines a strategic mindset with hands-on leadership, adept at moving between high-level planning and practical oversight. We seek a leader with entrepreneurial spirit, a background in education or research, and experience in driving organisational growth and partnerships.

Why Us?

As well the organisations we work with, we have a commitment to our people and developing the next generation of leaders within the social enterprise, education and evaluation sectors.

We support hybrid working, have an extensive professional development programme including individual budget and CPD leave, and operate transparent governance including through forms of employee ownership. We offer all employees access to a healthcare plan and wellbeing advice, including free therapist support.

As a growing organisation we are committed to diversity and inclusion and providing a positive experience of work and maintain an annual EDI action plan, supported by a Board sponsor.

For the full specification of skills that we hope that the successful applicant will bring, as well as what we offer as an employer, please see the job pack.

First round interviews are scheduled for the 5th and 6th December, with a whole day assessment centre and opportunity to meet the team on the 16th December.

The Director of Charity will play a key  role in developing a progressive and growing NHS charity onto the next steps of its journey to fulfil the Trust’s ambition to be the charity of choice in the region.

You must be an ambitious and innovative leader with senior management experience and an extensive knowledge of fundraising and marketing, to command the confidence of staff and peers, with strong diplomatic skills and determination.

As the most senior management role with corporate responsibility for the Charity, you will work closely with the Director of Communications and Engagement and the Corporate Trustee to provide leadership, and strategic and operational management of the work of the Charity.  You will manage the fundraising team and play a leadership role in soliciting and stewarding major and principal gifts in support of the strategic priorities of the Trust, as set out in the Trust’s Strategy.

Proven communication skills are critical as the role also requires a level of confidence in working with a wide range of stakeholders, including NHS Directors, including non-execs, senior management, senior clinicians, hospital staff, patients, key donors, celebrities, businesses, community supporters and volunteers.

Playing a central to the role, you will be responsible for increasing the Trust’s charitable income from the current circa £2.4m per annum to £5m over the next 3 years.

The purpose of the role is to ensure that the Charity is well managed and that there are clear strategic and operational plans that reflect charity best practice and can allow the Charity to deliver its full potential for charitable support of Frimley Health NHS Foundation Trust. 

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 130 countries and territories. For over 65 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization (WHO) and consultative status with the United Nations (UN).
FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.

The PMO Manager is responsible for designing and managing the framework within which projects are created, delivered and managed to support strategic decision making; as well as enabling the successful delivery of programmes and projects. They will be responsible for monitoring and supporting effective processes, governance and good practice. Sitting in Operations, they will be a centre of excellence for project management and governance across all functions ensuring consistency and continuous improvement.

Belong's restorative justice serivce at HMP The Mount, a Category C male prison in Hemel Hempstead, provides hope, rehabilitation and recovery for prisoners. The service enables prisoners to peacefully resolve conflicts that they have in prison, whether conflicts are with other prisoners or with staff members. It also helps individuals to build positive relationships, healthy conflict resolution skills and access support with disadvantages they face. HMP The Mount prison holds sentenced men aged 21 years and over, with sentences ranging from a few weeks to life.

As part of the service, Belong  offers prisoners the chance to take part in restorative justice to move forward after violent or antisocial behaviour incidents at the prison. For prisoners who have committed violence or antisocial behaviour at HMP The Mount, restorative justice is a chance to take responsibility for their harmful behaviour and to receive support to tackle the root causes of this behaviour. For prison staff members or prisoners who have been victims of violent or antisocial behaviour incidents, restorative justice provides a safe space to share with harmers the impact of that violence and antisocial behaviour has had on them. It also gives victims of violence and antisocial behaviour support to cope and recover after these incidents. 

Our restorative justice practitioner position provides an exciting opportunity for a reliable, organised, compassionate person, with experience of working within the criminal justice sector and preferably within prisons, to deliver restorative justice interventions as part of this programme and assist in ensuring the project’s effective, day to day operation.

Place of work: HMP The Mount

Hours of work: Full-time, with occasional evening and weekend work required

Pay scale: £30,000 per annum, on a fixed-term 9 – 12month maternity cover contract

Reports to: Service Manager

Prison Security Vetting Required: Enhanced

Annual leave and benefits:

• 28 days holiday per annum, plus Bank Holidays
• 3 days training leave per annum
• Fully funded monthly Clinical Supervision
• 24/7 Employee Assistance Programme
• Regular, funded learning and development

How to apply: Click the Quick Apply button below. You'll be asked to submit a CV and covering letter. Please use your covering letter to outline how you meet the criteria listed in the person specification. Submit your application as soon as possible, as we will be shortlisting and inviting candidates to interviews on an ongoing basis until the closing date.

Closing date: Tuesday 26th November 11.30pm

​Interviews will take place on an ongoing basis with final interviews to be held w/c 2nd December if a candidate has not been appointed before this. 

Responsibilities

· Publicise the restorative justice service and its potential benefits, to prisoners and prison staff via outreach work on prison wings and via presentations and briefings to prison staff.

· Establish and maintain excellent working relationships with staff at HMP The Mount, including senior management, case workers and prison officers.

· Attend and contribute to multi agency meetings, including on safer custody, interdepartmental risk management, reducing reoffending.

· Co-deliver restorative justice training and provide support for prisoners and prison staff members to enable them to become skilled restorative justice facilitators.

· Participate actively in line management meetings with the Service Manager and, in between line management meetings, update management of progress and of any issues arising, in order to receive advice and guidance.

· Analyse complex, sensitive and potentially disturbing information from PNMOIS and Oasys, databases regarding prisoners; victims and prison staff in order to undertake dynamic, written risk and needs assessments regarding the delivery of restorative justice interventions, on a case-by-case basis.

· Assess the suitability of prisoners, individuals harmed and their supporters for participation in  restorative justice interventions.

· Provide preparatory and follow up support to all participants in restorative justice interventions and make referrals to other agencies inside and outside of the prison, as appropriate.

· Make practical arrangements for restorative justice interventions to take place within the prison, including organising room bookings, refreshments provision, visitors passes, appropriate prison staff escorts.

· Facilitate restorative interventions as appropriate in accordance with the Restorative Justice Council’s Best Practice Guidance for Restorative Practice and with the policies and procedures of  Belong and His Majesty’s Prison Service.

· Maintain detailed, accurate and up to date records of work undertaken with parties involved in restorative interventions and share information according to protocols agreed by Belong and His Majesty’s Prison Service.

· Assist with the collection and electronic storage of data relating to the evaluation of the programme.

· Adhere to Belong’s Code of Conduct and its policies on Safeguarding Vulnerable Adults and Children, Anti – Corruption, Anti – Bribery, Complaints and Comments, Confidentiality and Single Equality.

· Undertake any other duties as may be appropriate to the level and nature of the post.

Person Specification

Knowledge and Experience

· At least two years’ experience of working within the criminal justice sector, preferably including work in prisons.

· At least two years’ experience of building and maintaining relationships with key stakeholders relating to a given project.

· Experience facilitating restorative justice and/or mediation interventions.

· Awareness of the issues that may be faced by adult men who are serving prison sentences.

· Understanding of the challenges prison staff deal with in responding to conflicts and violent incidents in prison.

· Good knowledge of individuals' emotional and mental health needs.

· An understanding of the principles of confidentiality and of instances when this should be breached.

Skills and abilities

· Excellent written and verbal communication and listening skills.

· Excellent organisational skills.

· Ability to process sensitive, complex information.

· Ability to build and maintain relationships with key stakeholders e.g. voluntary sector organisations, prison service teams, local police teams.

· Ability to form relationships with and offer information and guidance to people serving prison sentences.

· Ability to work as a member of a team and when necessary to use initiative

· Ability to maintain appropriate boundaries with prisoners and to work in a manner that safeguards personal safety and overall prison security.

· Ability to produce and file records of work completed.

· Ability to develop and maintain office management systems.

· Willingness and ability to work effectively within prisons.

Deaf Unity is a deaf-led charity empowering deaf people. We have an exciting opportunity for a proactive, passionate and highly-organised individual tomanage the administration of our busy BSL training and services, and in implementing strategies to promote these services to new businesses and individuals to grow this area of our charity at this exciting stage of our development.

In return you will have the opportunity to work with a dedicated team within a growing and unique charity. Income generated from training and courses goes back into the charity to fund our work with deaf school leavers, deaf job seekers and workers and out in the community. This means the work you do will make a positive contribution to and directly impact the lives of deaf people. 

Job Summary 

The Training and Services Manager is responsible for the comprehensive administration, management and promotion of Deaf Unity’s British Sign Language (BSL) training, interpreting services, Deaf Awareness, and other related training courses. This role includes managing course logistics and the freelance team delivering training, monitoring email communications, promoting services, liaising with students, clients and teachers, maintaining the CRM system, handling invoicing, capturing feedback, and managing evaluations. The ideal candidate will be organised, communicative, and committed to providing exceptional service to our clients and students while meeting sales targets. 

Location: London – initially fully remote with some ad hoc site visits. Potential for future hybrid role. 

Reports to: CEO 

Line management responsibilities: freelance BSL teachers and trainers, and freelance communication support team 

Job Type: 35 hours per week, salary £30k-£35k 

Key Responsibilities 

1. Service Management and Administration: 

• Oversee the administration of all services such as BSL courses, interpreting services, Deaf Awareness, and other related training courses. 

• Schedule and coordinate external training sessions and courses, ensuring all logistical details are managed effectively. 

• Monitor and respond to emails in designated inboxes related to training and services. 

• Manage freelance trainers and teachers to ensure the smooth delivery of all courses. 

• Manage freelance interpreters and CSWs to ensure the smooth delivery of communication support services. 

• Ensure compliance with Deaf Unity’s policies and procedures (e.g. finance, safeguarding, health and safety, EDI) in every aspect of service delivery 

2. Promotion of Courses and Services: 

• Develop and implement strategies to promote training, courses and interpreting services to potential clients and students. 

• Conduct outreach and build relationships with organisations, businesses, and individuals to increase course enrolment, and training opportunities. 

• Utilise various marketing channels, including social media, email campaigns, and partnerships, to promote courses. 

• Meet or exceed sales targets for course enrolments and sales of training programmes. 

3. Client, Student, and Teacher Support: 

• Act as the primary point of contact for students, clients, and teachers, providing exceptional customer service and support. 

• Assist with course registration, answer queries, and provide detailed information about training programs. 

• Maintain strong relationships with existing clients, students, and teachers, ensuring their needs are met and expectations exceeded. 

4. CRM and Invoicing: 

• Keep the Customer Relationship Management (CRM) system up to date with accurate and relevant information. 

• Generate and manage invoices for BSL and training courses. 

• Track payments and follow up on outstanding invoices to ensure timely payment. 

5. Feedback and Evaluation: 

• Capture feedback from students, clients, and teachers through surveys, or other appropriate methods. 

• Analyse feedback to identify areas for improvement and implement changes to enhance course quality and delivery. 

• Prepare and present evaluation reports to senior management, highlighting key findings and recommendations. 

Qualifications and Skills 

Essential 

• Strong organisational and multitasking skills with a keen attention to detail. 

• Experience of managing staff/a small team 

• Excellent written and verbal communication and interpersonal skills. 

• Ability to work independently and as part of a team. 

• Proven track record of meeting sales targets and promoting services. 

• If no existing BSL skills, an interest and commitment to learning BSL is required (free training provided). 

Desirable 

• Knowledge of BSL (ideally Level 2/3 or above – ongoing BSL training provided for free up to and including Level 3). 

• Proficiency in using CRM systems and other administrative software. 

• Experience in business outreach and building business relationships and partnerships. 

Personal Attributes 

• Proactive and resourceful with a problem-solving mindset. 

• Passionate about education, training, and supporting the Deaf community. 

• Committed to continuous improvement and excellence in service delivery. 

Application Process 

To apply for the position of Training and Services Manager, please submit your CV and a cover letter detailing your relevant experience, how it matches the criteria and why you are interested in this role by 23:59 Sunday 1st December. 

Deaf Unity is a charity that values diversity, equity, and inclusion as essential to our mission. We actively encourage applications from Deaf candidates, and make a commitment to interview all Deaf applicants who apply and who match the essential criteria for the role. If you would like to be considered under this commitment, please let us know in your application. 

Project Officer 

England North

£28,831 per annum (pro rata for part time hours)

 (Ref: SUS4338)

Full Time 37.5 hours per week – happy to talk flexible working

Fixed term contract until 31st October 2025

Base: Birtley Active Travel Hub (at Birtley Library) and activity locations around Gateshead.

About the role

In partnership with Gateshead Council, Sustrans is opening an Active Travel Hub at Birtley Library. This is an exciting opportunity to join Sustrans and support people in Gateshead to walk, cycle, and wheel, by providing practical, impactful support.

As the Project Delivery Officer, you will coordinate and deliver a programme of work tailored around overcoming identified barriers to active and sustainable travel modes, including a series of practical engagement activities, with the support of 2 Project Support Officers and a network of volunteers.

You will build and manage internal and external relationships with diverse groups and people within our partner organisations. Additionally, you will ensure monitoring and reporting tasks are carried out, with particular respect to partner and funder requirements.

This role will require travel and work at locations as necessary to undertake projects on behalf of Sustrans.

Candidates should be based within the geographical area with regular travel expected to a nominated hub/office base in Birtley, Gateshead.

About you

You should have experience delivering behaviour change projects and/or activities, and delivering projects in a community setting with a range of partners. Experience working in public-facing roles and with volunteers is key – this role will be responsible for recruiting, managing, and developing Sustrans volunteers, in collaboration with the Project Coordinator and Sustrans volunteer programme staff. You should have some experience of managing budgets, producing reports, and carrying out monitoring activities. Knowledge of effective engagement and behaviour change initiatives is key, and you should be able to apply this knowledge to develop and deliver effective cycling, walking, and wheeling initiatives.

You should be able to build strong working relationships, enthuse others, and have the ability to communicate and collaborate with a wide range of stakeholders. You should also be able to work independently when necessary, planning and prioritising your own workload with limited supervision. 

There are lots of opportunities for learning and development within this role, so we ask that you are willing to learn, with a specific commitment to work towards becoming qualified in the following areas with Sustrans: 

• Cycle leader and walk leader
• First aid
• Cycle maintenance

Previous experience with cycle maintenance and cycling is desireable but not required.  However there is an expectation that you will work quickly to develop these skills with Sustrans courses and resources once appointed. 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 17 November 2024. 
• Interviews will take place in person at Sustrans’ Newcastle office during the 26-28th November 2024. If you are unable to attend in person, please contact us to arrange an alternative option. 

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

Director of Finance & Operations

Location: Richard House Children's Hospice, Richard House Drive, E16 3RG
Salary: £70,000-£85,000 per annum
Hours: 37.5
Department: Finance
Job Type: Full time
Contract Type: Permanent

Are you looking for a challenge?

Richard House is seeking an experienced Director of Finance & Operations to play a crucial role in shaping the strategic management of the charity.

Working closely with the CEO and senior leadership team, the Director of Finance and Operations will be responsible for the operational and financial strategies, plans and activities so as to maximise the overall effectiveness of Richard House Children’s Hospice in achieving its vision and core purpose.

We are looking for someone with experience of working in a strategic capacity as a senior leader within not for profit and/or commercial organisations of a similar size and complexity. The ideal candidate will also have proven experience as a Finance Director or Deputy Director in a comparable sized organisation and finance background (preferred) with operational/facilities understanding.

Previous experience, knowledge and understanding of both the voluntary and healthcare sectors is an advantage.

Richard House is committed to the safeguarding of children and vulnerable adults. Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.

As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

Richard House is not authorised to sponsor overseas workers; you will need to have the right to work in the UK to be considered for this role.

Benefits:

- Annual holiday allowance of 27 days, increasing to 29 days after five years’ service
- Pension scheme offering 7% employer’s and 3% employee’s contribution
- Option to continue existing NHS pension (subject to meeting criteria)
- Employee assistance programme
- Death in service scheme
- Occupational sick pay scheme
- Enhanced maternity pay scheme
- Flexible working
- A supportive team with a commitment to CPD
- Unsocial hours benefit (certain Care positions only)

REF-217 995

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is Thursday 5th December 2024. Interviews will be held in Birmingham on Thursday 12th December 2024.