Research Officer Jobs

The role of Dose of Nature’s Development Manager is a permanent, high-level role which will continue to evolve as the work of Dose of Nature grows over the coming years. The post involves creating and implementing a fundraising strategy, supporting the Chief Executive with financial planning, and providing clear long-term direction to income generation.

The Development Manager will work directly with the Chief Executive to devise a long-term development strategy, identify and secure funding partners, and produce relevant and compelling funding proposals. Currently the main sources of funding are from trust and foundation grants and local council health care grants. Going forward the Development Manager will grow the funding stream from trusts and foundations and look to solidify the donations from locals. As the charity develops there will also be opportunities of securing funding from the corporate sector, helping to secure Dose of Nature’s future.

The role requires a focused and detail-oriented mindset, entrepreneurial flair, business development experience, excellent written communication and interpersonal skills, good time management and the ability to juggle several complicated tasks at once. It provides a fantastic opportunity for someone with a “can-do” attitude, someone who is passionate about supporting the aims of Dose of Nature and also who wants the freedom to make this role their own.

As with any small charity we hope to find someone who is multi-faceted in terms of their fundraising skill set, and within this, without being a communications specialist, we anticipate that the Development Manager will have experience of charity communications (although this is not the main focus of the role). Ideally the Development Manager will be able to help with creating a communications strategy, support communication tools such as newsletters and social media, and identify any opportunities that may help Dose of Nature grow.

Dose of Nature has an annual turnover of approximately £400,000, of which 75% is currently raised from trust and foundation grants along with donations from individuals. The Development Manager will be responsible for maintaining this income and also securing significant new funding during 2024-25. With a good network of local support, the Development Manager will have the advantage of having a database of supporters to work with and there is the potential to create an individual appeal or giving scheme. Currently the Chief Executive makes all funding applications to trusts and foundations and these relationships will be passed on to the Development Manager who will be expected to nurture these and secure grants from new sources.

Please see job descirption document for full details.

The British Academy – the UK’s national body for the humanities and social sciences - is seeking an Equality, Diversity and Inclusion (EDI) Manager to join our Governance & Fellowship Office, providing key support in the delivery of the Academy’s overall EDI ambitions across all aspects of its work.

The Role

Working closely with the Academy’s senior management and workstream leads within other teams, you will oversee the delivery of the Academy’s ambitious EDI activity and strategy. With experience of supporting and delivering EDI initiatives in similar contexts (HE, research funding, fellowship bodies or the charity sector), you will be responsible for both overseeing current and ongoing EDI activity, as well as initiating new areas of work as needed.

You will need excellent communication skills, to be able to liaise and report internally across all levels but also to provide high-quality external communications and act as an ambassador for the Academy and its work.

You will have up-to-date knowledge of the statutory and best-practice contexts of EDI matters and be able to bring these to inform the Academy’s activity, acting as both internal adviser across Teams and the Fellowship and an ally for staff, researchers and the audiences we serve. You will have an understanding of the specific EDI challenges within the UK HE funding and research sector, and work closely with internal and external partners to develop responses and new initiatives. You will have the opportunity to design and deliver new EDI initiatives, but also to influence our governance and accountability processes to ensure EDI outcomes are measurable and effective. You will play a key role in implementing the Academy’s cross-cutting EDI strategy, and ensuring this is evidence-based and supports our role as a key player in the UK HE and Research landscape.

This post sits within the Governance and Fellowship Office and reports directly to the Head of Fellowship Engagement & Governance. This Team supports the Chief Executive and the President of the British Academy, as well as its executive and strategic committees (Council and Senior Management Team). The Office also provides core Fellowship support, including their biannual meetings, nomination and election processes and a number of Fellowship engagement activities. This means that not only will your EDI activity be embedded across the main governance functions of the Academy, but you will also have the opportunity to work closely with senior stakeholders and decision makers across all of our work.

About the Academy

The British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1,400 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas, engages the public with fresh thinking and debates, and brings together scholars, government, business, and civil society to influence policy.

The Academy currently has five directorates: Communications & Marketing; Development, Policy, Research, and Resources, plus a small Governance & Fellowship Team. We have increased staffing in the last 12 months and expect to continue to grow this year.

Working at the Academy

Our senior management team have worked with staff to foster a culture of collaboration, respect, and empathy, in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning & development, wellbeing, and equality, diversity & inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success, as we move forward and continue to grow.

Terms and conditions

The British Academy is based at 10–11, Carlton House Terrace, London SW1, a Grade 1 listed building. We offer a competitive benefits package, including a 35-hour working week, with hours and location worked flexibly under our hybrid-working policy, 34 days’ annual leave plus Bank Holidays, a subsidised canteen and an excellent occupational pension.

How to apply

We welcome applications from people of all backgrounds, in line with our commitment to creating a diverse and inclusive working environment, promoting equal opportunity, and addressing under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria.

To apply, and to see the full job description and our workplace values, please follow the link to access the Applied recruitment platform.

Applications must be received no later than 12:00 noon on Monday 12 August 2024.

Please contact the HR team if you have any questions.

The Centre for Justice Innovation seeks to build a justice system which all of its citizens believe is fair and effective. We provide hands on support to front-line practitioners, conduct research into how things work, and could work better, and promote evidence-based policy solutions.

We are looking to recruit an enthusiastic intern to support the work of the Centre’s policy and communication team. The position is full-time for a fixed period of four months starting in September 2024 and pays the London Living Wage. Travel costs will also be reimbursed.

You will primarily be working with the Policy Officer to grow our public affairs and parliamentary work in the wake of the general election. This will involve mapping and building contact lists of key parliamentarians and policymakers, and supporting the outreach to these stakeholders, for example by helping us draft letters and organise policy events. You will be the Centre’s eyes and ears in Westminster, and monitor relevant parliamentary business, such as justice select committee hearings, parliamentary debates and All Party Parliamentary Group meetings, to identify and share with the team policy trends and organisational opportunities.

You will also help our Communications Officer to increase the reach and impact of the Centre’s work, for example by expanding our promotional mailing lists of organisations working in academia, the third sector and journalists, and building up the Centre’s image library. There will be opportunities to contribute to the Centre’s blog series, which promotes our recent reports and events, interviews front-line practitioners and analyses policy developments that impact our work.

The position will also involve supporting the Centre’s work more generally, for example by helping to design and organise events for a range of audiences, such as the Expert Voice webinar series, and conducting desk based research to enhance the teams’ knowledge on specific topics, such as the use of civil orders for anti-social behaviour and knife crime.

We are looking for a Senior Legacy & In Memory Manager for an inspiring health charity. Managing a team of two you will lead on the development of medium-term (3 5 years) Legacy and In Memory strategies and the manage the programme.

This role can be London hybrid or UK home working, with occasional team meet ups.

46,000 - 52,000 per year depending on experience plus either 3,000 London Weighting or 450 home allowance per year.

The Charity
A passionate health charity dedicated to funding vital research and supporting people and their loved ones with the care they need. You would be joining a warm and supportive team with a collaborative working culture, well known for encouraging development opportunities. They offer some fantastic benefits include 30 days annual leave plus bank holidays, a health care plan, pension, flexible working as well as much more.

The Role
Develop a legacy marketing strategy to help ensure that legacy influencing is an integral part of the charitys marketing and promotion.
Devise and implement a stewardship programme for legacy prospects, enquirers, pledgers and families.
Advise and make recommendations to the Head of Individual Giving and Legacy on re-forecasting income and setting annual budgets.
Develop, implement, and manage annual legacy marketing programme plans to help deliver the legacy marketing strategy.
Lead on developing a legacy promotion culture internally by providing training and support to Trust staff and branches.
Line manage a team of two.

The Candidate
Substantial experience of Legacy and In Memory fundraising at a managerial level.
Demonstrable extensive experience of legacy marketing.
Proven track record of achieving targets and managing budgets.
Experience of working closely with Legacy Administrators to maximise income received from gifts in wills.
Experience of in-memory and tribute funds.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Are you a creative and dynamic professional with a talent for fundraising and event planning? UK Muslim Film is looking for an enthusiastic and strategic Fundraising and Events Manager to lead impactful initiatives and organise events for industry and beyond. If you’re ready to inspire and make a difference, we want you on our team!

About us

World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.

About you

We are looking for an experienced, enthusiastic, and organised Trust Fundraiser with outstanding written communication skills to join our friendly, hard-working, and ambitious Major Giving Team.

You will be responsible for:

• Managing relationships, reporting, and application cycles for Trusts and Foundations
• Leading on our prospect research programme to identify new funding sources
• Working closely with colleagues in the programme team to identify projects suitable for prospective funders.
• Using our database of potential donors, write quality and compelling proposals to attract new and significant sources of funding.
• Maintaining accurate and up-to-date records, meeting notes and project restrictions on World Jewish Relief’s database (Raiser’s Edge).

You should have:

• Proven track record of fundraising within a trusts, statutory, or a grants role, or other relationship management/business development positions
• Experience of researching and developing proposals for funders, clients, or other stakeholders
• Experience of building both narrative and financial reports for funders, clients, or other stakeholders
• Highly developed writing skills – the ability to write compelling and accessible proposals, reports and appeals

Benefits

We offer a range of benefits including:

• 23 days holiday plus bank holidays and Jewish holidays. After 2 years’ service holiday entitlement increases to 25 days.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Enhanced maternity & paternity pay.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.
• We encourage flexible working and offer a range of flexible working options

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.

To apply

As part of your application, we ask you to demonstrate your suitability for the role by answering the following questions in your cover letter:

• Why does this role appeal to you?
• Referring to the Job Specification, what skills do you have that will enable you to excel in this role?

This is a great opportunity for a finance person to make a positive impact during a period of growth. The ideal candidate will be a part- or fully qualified accountant or qualified by experience, highly organised, have strong people skills, is a team player with an ability to look at the macro and micro pictures simultaneously.  SANE is a great place to work alongside passionate staff and volunteers who are keen to make a difference to those affected by mental health.

An interest in mental health is desirable but not necessary. 

You will:

Manage all finance systems and processes including payroll, pensions, and insurance.

Work with and provide support to the Board of Trustees, CEO and the Senior Management Team as well as support the needs of the office across the organisation.

Duties:

• Financial Records Maintenance:

- Responsible for the update of the chart of accounts and reporting tools to maximise reporting functionality.

- Ensure accurate maintenance of financial records on SAGE for the charity.

•  Support the Senior Management Team and wider managers in the production of budgets.

•  Provide timely financial information to managers for effective budget management.

• Ensure monthly management accounts accurately track restricted and unrestricted income, expenditure, and reserves.

• Monthly Reporting and Budgeting:

- Produce monthly management accounts and reconciliations - (including the Balance Sheet and Cash Statement).

- Prepare quarterly forecasts and annual budgets (including cash flow).

- Assist in the formulation and implementation of financial policies, procedures and controls.

• Financial administration, banking and payments:

- Manage payroll administration, pension postings, and HMRC payments.

- Process monthly payment runs.

- Monitor and review aged debtors and creditors with the relevant colleagues.

- Work with the fundraising team to oversee Gift Aid claims.

- Manage VAT input and reporting if required.

- Maintain and manage schedules for depreciation, prepayments, accruals & deferred income – posting monthly and quarterly journals as required.

- Administer the Fixed Assets register.

• Year-End Reporting:

- Responsible for year-end reporting and processes.

- Manage the internal examination/audit process.

- Ensure timely preparation and submission of statutory accounts to the Independent Auditor, Companies House, and Charity Commission.

• Governance and strategic finance:

- Produce quarterly reports for the Board and other financial statements in liaison with the Chair, Treasurer and CEO.

- Support the team to create accurate budgets for new funding applications.

- Support the team to accurately cost our services and products for sale ensuring we build in appropriate margins to support growth.

- Work with the Board and Senior Management Team to build financial resilience, diverse income streams and savvy approaches to grow our income and impact.

We are looking for a Head of Philanthropy to join the incredible research charity Borne, to be responsible for raising charitable income at the five and six figure gift level and grow the portfolio of high value donors.

This is a London hybrid role (Parsons Green office), ideally with one day a week in the London office (team go in on Thursdays).

The Charity
You would be joining small collaborative team, passionately dedicated to making childbirth safer for mothers and babies through supporting medical research to advance understanding and improve knowledge to save lives. They offer completive benefits as well as an enthusiastic, supportive and busy environment.

The Role
Work with the CEO, Director Of Research and small fundraising team to develop and deliver a Philanthropy strategy to develop high value giving.

To grow the income from c£1m+ with an initial focus on developing a Major Gifts stewardship programme designed to interest, engage and secure philanthropic support utilising their excellent network of warm, engaged donors.

Further develop their warm major donor pipeline, designing tailored stewardship plans to inspire and engage current high net worth individuals to ensure long-term support.

Grow the philanthropic portfolio reviewig corporate and trusts activity further. Lead on crafting compelling products and proposals for funding, negotiating funding agreements and following through with the implementation of successful bids.

Grow the income and the team with the idea of the role to develop into Head Of Fundraising position.

The Candidate
Substantial experience as a successful fundraiser in the charity sector, with a proven track record in high-net-worth relationship stewardship.

Comfortable managing key stakeholder relationships and have the ability to influence senior level individuals both internally and externally.

Be a strategic thinker with the ability to identify new opportunities for developing the fundraising opportunity with a network of supporters.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

A well established UK charity are seeking an experienced  Individual Giving and Data Manager to join their Development team. In this role, the you will manage donor data and deliver targeted communications to individual donors, focusing on regular giving programmes and fundraising from event attendees. You will also play a crucial role in our CRM transition to Salesforce, ensuring smooth data migration and implementing new fundraising processes.

Key Responsibilities:

• CRM/Data Management: Lead the Development team in transitioning to a new CRM system, ensuring data integrity and accessibility. Support team members in using the new system and develop processes for managing fundraising communications.
• Individual Giving: Implement and manage regular giving strategies and develop and enhance digital fundraising platforms and coordinate donation webpages.
• Donor Stewardship: Develop and maintain a robust stewardship process, ensuring donors receive timely acknowledgments and updates on the impact of their gifts. Support stewardship events and recognition activities.
• Communications: Create and manage fundraising communications for individual donors, working closely with the Digital and Public Events Teams. 

Requirements:

• Proven experience in individual giving fundraising and CRM management, preferably Salesforce.
• Strong skills in digital communications, content strategy, and data analysis.
• Excellent organisational and project management skills, with the ability to manage multiple tasks and meet tight deadlines.
• Knowledge of fundraising regulations and data protection laws, including GDPR.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Job Profile

CAFOD is the official aid agency of the Catholic Church in England and Wales, working with people of all faiths and none around the world. We work in more than 40 countries, with more than 500 local partners, standing side by side with them to end poverty and injustice through practical support, emergency relief and advocacy. 

Last year this meant 594 grants and programme payments worth £41.8 million across 42 countries.

These funds reached 1 million people directly who are vulnerable and excluded, helping them to survive and thrive now and into the future. Our strategy enables us to take a proactive and energetic response to many of the challenges facing the development sector. Whether it be supporting local leadership with development programmes or addressing the increasing number and complexity of crises around the world that require a humanitarian response, CAFOD supports hundreds of local partners making a difference in the lives of hundreds of thousands of people around the world. 

CAFOD’s Major Donor Executive will play a key role in delivering our fundraising programme. They will help develop and implement operational plans, manage a portfolio of existing donors and work to identify prospective new donors and their networks. They will work alongside a collaborative and talented team of fundraising professionals who support and encourage each other to reach their fundraising and operational goals. 

This is a wonderful opportunity to make an impact on CAFOD’s growth through a sound knowledge of high-value major gifts principles, already established warm long-term and prospective donors, experience with peer-to-peer approaches and hands-on experience with this specialist form of philanthropic giving. 

Key Responsibilities

Donor relationship management 

• Develop lasting relationships with existing donors and new prospects, building and managing a portfolio of donors giving £5,000 upwards

• With the Philanthropy Manager and Major Donor Team, devise and implement online and offline communication plans with a clear focus on securing funds for CAFOD’s core programmes 

• Steward donors effectively, to ensure satisfaction and long-term commitment. Communicate, thank and report back on the work of CAFOD using donors preferred channels, ensuring the highest standards of donor care 

• Ensure systematic data input and management so that key information, donor interactions and communications are appropriately recorded  in line with organisational systems and processes, and in compliance with GDPR and fundraising best practice 

• Work with the Philanthropy Manager, the Research and Information Team, Senior Management colleagues and Trustees to carry out donor research, identify new prospects and grow the pipeline of donors. 

• As part of the team’s wider work, contribute to (and at times lead on) hosting cultivation and stewardship events – including planning event logistics; sending and tracking invitations; hosting and speaking at events; co-ordinating follow-up and completing evaluations 

 Contribute to Major Donor strategy, plans and income targets 

• Contribute to the development of team annual plans and income forecasts 

• Maintain focus on your own and teams’ income and other KPIs 

• Monitor your portfolio, prepare required analysis for monthly and quarterly reports and regular income forecasting exercises 

• Develop ad hoc reports and data analysis to improve the donor programme and communicate key learnings to internal and external stakeholders 

• Participate in regular team reviews of the donor portfolio to discuss moves management and next steps in donor contact plans 

• Identify new funding opportunities with stakeholders and develop ways of working with influential supporters 

• Attend and contribute to regular section and CAFOD-wide meetings and briefings 

• Participate in training and other activities as requested by your line manager 

About you

We are in search of a candidate with expert major donor knowledge and a proven track record in donor management and fundraising. You will have experience soliciting five and ideally six-figure donations and have the ability to develop compelling appeals to raise funds for CAFOD’s core programmes. Additionally, you will comprehensively understand the significance of prospect research and portfolio management. You will have excellent communication skills and high emotional intelligence, enabling you to foster strong relationships with donors and work colleagues. 

Essential criteria for the role will include: 

• Proven experience of managing major gift relationships at five-figure giving level 

• Experience of implementing donor cultivation and stewardship plans – including online and offline appeals, tailored approaches and feedback communications; face-to-face meetings; event management 

• Achieved successful income growth strategies 

• Good written and presentations skills that would enable donors to engage with the work of CAFOD

• Good knowledge of how to input and use databases and how to follow systems and processes 

• Prospect research experience 

Person Specification

 Understanding our context  

• CAFOD’s mission; Can explain to others what is distinctive about CAFOD as a Catholic development agency. 
• Understanding international development: Can appeal and fundraise for international development. Explain CAFOD’s partnership model, rooted in solidarity and subsidiarity. 

To read more and apply, please visit CAFOD's website to for the full Job Description.

“One of the best concerts I've ever experienced. Genuinely lost for words at the end.” - Audience member (March 2024)

Tenebrae is one of the world’s leading vocal ensembles, renowned for its core values of passion and precision. Since the choir began in 2001, we have aimed to move and inspire audiences all over the world through dramatic programming and immersive experiences. 

The choir performs around 60 concerts each year across the UK, Europe, the US and further afield, including at some of the world’s most prestigious concert venues and festivals. Alongside its busy concert and recording schedule, the ensemble delivers a rapidly growing Learning & Connection programme, working with hundreds of children, young people and amateur singers across schools and other community settings. In the past 5 years Tenebrae’s programme of activities has grown considerably, but in order to maintain this we now need to grow all areas of our fundraising. For the right candidate, this role offers the opportunity to make a transformational difference to Tenebrae’s artistic scope and financial sustainability as we approach our 25th anniversary in the 2026-27 season.

The Development Manager will be responsible for:

• Working with the CEO to refresh and implement our 3-year fundraising strategy;
• Fundraising from Trusts, Foundations, individuals and corporates to support the charity’s core costs as well as artistic and educational initiatives;
• Working with our Development Board to identify new challenges and opportunities.

A full list of duties can be found in the job specification.

Location 

After an initial period of office-based training, we are happy to consider flexible and remote working in order to facilitate other commitments such as caring responsibilities, although ideally you will be based in our office in Hammersmith for at least 2 days per week.

Hours

We are advertising this as a full-time position at 35 hours per week plus a one-hour lunch break each day. However, for the right candidate we would be happy to discuss the possibility of working part-time (4 days per week) or compressed hours. Our standard office hours are 09:30 - 17:30, Monday to Friday. On occasion you may be required to attend weekend or evening events, for which you will be entitled to time off in lieu (TOIL).

We are seeking a passionate and results-driven Business Development Manager to join our team (we work a 4 day week - Monday to Thursday).  TheGivingMachine is a dynamic and innovative charity dedicated to ensuring that all good causes can access regular, unrestricted funds.

To do this we leverage our charity status to provide funding avenues that are not available to good causes elsewhere.  We have generated over £2.25m to support thousands of schools, charities and community organisations so far and want to accelerate our impact with this position.

The successful candidate will play a crucial role in developing and executing sales and marketing strategies to expand the number of good causes benefitting from our GivingLottery service. This position requires a strategic thinker with excellent communication/marketing  skills (verbally and digitally) and strong experience and understanding of the charity sector - in particular community causes.

This post-holder is important in acting as a first point of contact for the Director. As such, you will need to work efficiently under your own initiative and communicate effectively with a range of stakeholders and partners, including significant figures in the worlds of music and the church. You will be able to work with attention to detail, and be a good completer-finisher.

The post is advertised as 0.7FTE but we are open to exploring other working patterns with appropriate candidates, including adding additional administration elements to the role. Some weekly presence in our Salisbury office is a requirement of the role.

Closing date: 17:00pm, Monday 29th July 2024  

In-person interviews, Salisbury:  Tuesday 6th August 2024

Appointment is subject to;  

• Completion of the RSCM Safer recruitment process (including references and satisfactory completion of the RSCM’s Confidential Self-declaration Form). Safeguarding training to be completed once in post.  

• Right to work in the UK  

RSCM works to positively promote the importance of effective safeguarding, holding to the Christian belief of valuing each person as someone who bears the image of God and is loved equally by God, and therefore should be protected from harm.   

Summary

Salary: Starting salary at £24,525.54 - £27,597.03 (depending on experience)

Hours: 35 hours per week

Location: Birmingham (at MWNUK offices)

Job Type: Permanent (subject to funding)

Deadline: Midday on Friday 2nd August 2024

Interviews: Week commencing Monday 12th August 2024

Start Date: Monday 19th August 2024

About Us

Muslim Women’s Network UK (MWNUK)  is an award-winning national charity based in Birmingham working to advance equality and social justice for Muslim women and girls. MWNUK achieves its aims through research, campaigning, training, engaging with its membership, evidence-based advocacy, and by operating a culturally sensitive helpline and counselling service.

Who we are looking for?

A highly motivated and organised individual who is passionate about women’s rights and has management experience of leading a small team, able to plan ahead, work with minimal supervision and able to use own initiative.

Job Description

Purpose of the Role

The Helpline Manager will manage and provide support and advice to a team of Helpline Support / Case Workers and Helpline volunteers who will be handling calls. The role will also include occasionally providing helpline cover during staff shortages. The helpline supports women on more than 45 different issues with the majority of call related to various forms of violence and abuse as well as mental health and wellbeing.

The Helpline Manager will be responsible in ensuring that the service continues to be culturally sensitive and be able to respond to a diverse population of women with complex needs. A significant part of the role will encompass managing staff / volunteer rotas, monitoring staff performance, identifying and managing safeguarding issues, ensuring that the helpline database is being maintained and providing helpline data to other staff. The role will also include attending external stakeholder meetings and raising awareness of the helpline service. The Helpline Manager will also have some involvement in other MWNUK projects, services and activities as required. The role requires a proactive, organised and practical approach to ensure MWNUK’s projects are delivered effectively and efficiently, providing high quality support and customer service across the organisation, both internally and externally.

Main responsibilities

· Supervising the Helpline team of 11 staff (however this is equivalent to 3 full time staff per day only) and ensuring there is sufficient helpline cover and monitoring their wellbeing.

· Recruiting and training helpline volunteers and staff with the support of senior management and ensuring their development needs are flagged up.

· Monitoring performance of helpline staff through monthly supervision meetings and annual appraisals.

· Identification, handling and recording of all safeguarding risks and issues for both children and adults, including in instances of domestic abuse, forced marriage, honour-based violence, sexual abuse, self-harm, isolation, housing, marriage and divorce etc.

· Reviewing helpline cases before they are closed ensuring the data has been properly recorded.

· Monitoring helpline data and identifying any trends and sharing them with senior management and the Advocacy Officer.

· Maintenance of accurate records, online databases, filing systems and computer files and gathering of statistics as required by the Operational Director and / or CEO and external evaluating consultant.

· Maintenance of all information in line with confidentiality and data protection policies while observing professional boundaries at all times.

· Holding monthly helpline team meetings and sharing learning as well as identifying and sharing interesting cases with senior management and the Advocacy Officer.

· Attending external meetings e.g. MARAC meetings, engaging with police and social services.

Other duties

· When required (i.e. when there are staff shortages) provide cover on the helpline and respond to phone calls, emails, texts and webchat in a faith and culturally sensitive manner.

· Keeping up to date with helpline issues such as forced marriages, domestic violence, honour-based violence, sexual violence, female genital mutilation, mental health, discrimination and women’s rights – including assisting with projects and services on these issues.

· Promoting the helpline’s services to a range of stakeholders.

· Occasionally (if required) delivering training workshops and leading discussions online and in schools, colleges, and community organisations on issues such as forced marriages, domestic violence, FGM, honour-based violence, child sexual exploitation etc.

· Carrying out duties to support to the Operational Director and / CEO.

· Attending training as required.

· Undertaking outreach work if required.

Person Specification

· Strong experience of dealing with minority ethnic women particularly from Muslim communities who have suffered domestic violence and other forms of abuse such as forced marriage, honour-based violence, sexual violence, mental health issues etc.

· Knowledge of key issues that will arise on the helpline such as domestic violence, forced marriage, honour-based violence, sexual violence, mental health, hate crime etc.

· Strong experience of identifying and handling safeguarding issues for both children and vulnerable adults.

· Experience of managing, supporting and supervising a small team.

· Second language such as Arabic, Bangla, Punjabi or Urdu.

· Excellent IT skills (word processing, databases, spread sheets and Outlook).

· Able to build relationships with whilst maintaining professional boundaries.

· Proactiveness, enthusiasm and commitment along with an honest and trustworthy approach to the role.

· High level of professionalism when dealing with internal and external stakeholders.

· Strong organisational and interpersonal skills with solid communication skills – written and verbal.

· Experience of effective teamwork i.e. listening (including taking on feedback), being respectful and instilling confidence and motivation into staff and volunteers.

· Ability to work independently without supervision and being able to use initiative.

· The ability to work in a positive manner, under tight deadlines.

· Understanding of and adherence to confidentiality and data protection issues and an understanding of maintaining professional boundaries.

· Understanding and knowledge of the voluntary / non-profit women’s rights sector.

· Drive and willingness to go above and beyond role and be able to demonstrate a commitment to women’s rights.

Application Process

· 1st Stage: Please email your current CV and a cover letter outlining your suitability for this role  by midday on Friday 2nd August 2024.

· 2nd Stage: Shortlisted individuals will be invited to attend an interview in week beginning 12th August 2024.

(Please note we will be unable to provide feedback at stage 1 of the application process)

Further Information

· Basic DBS clearance is required.

· If successful, references will be requested. To help speed up the process please include references in your CV.

· Please note that in accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.