Quality manager jobs

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month.

The Smart Works service is currently delivered in London, Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds, with a new centre in Bristol due to open in 2025. Over the past eleven years, Smart Works has helped over 40,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

Smart Works recently reached a key strategic milestone, supporting over 10,000 women in a year, with a 30% uplift in engagement with our Interview Dressing & Preparation service and 49% uplift achieved for Career Coaching. Having just reached the end of our Three-Year Plan, we are now consulting on our new strategic plan. This is an incredibly timely and exciting time to join the organisation, as we look towards the future.

About the Role

As Data & Digital Operations Manager at Smart Works, you will play a pivotal role in managing the charity’s digital infrastructure and working as part of a team to ensure that the organisation is able to measure its impact, and that digital operations run smoothly and efficiently. You will oversee IT systems, digital platforms, and cybersecurity measures, identifying opportunities for improvement and innovation, and playing a crucial role in Smart Works’ next steps in digitising our service. 

The role requires someone who is confident using data and digital platforms, who can apply them with a hands-on approach. The ideal candidate will balance day-to-day digital infrastructure administration with the management of relationships with external IT providers, and digital tools such as databases and online referral forms. You will also take ownership of Smart Works' internal staff platform, implementing upgrades and training staff where necessary. 

You will take a leading role in managing the digital infrastructure associated with the client service, including overseeing contracts with external providers, and making amendments to Dynamics CRM. You will be responsible for actioning local centre queries and change requests to maintain consistent, high-quality digital operations.

In addition, you will work closely with the Head of Data & Impact on ad hoc data and analysis requests across functions, helping to inform strategic decision-making across all Smart Works centres, as well as to ensure the organisation remains fully compliant with GDPR regulations, with a strong emphasis on safeguarding sensitive information and maintaining robust data protection practices.

How to Apply

Please head to our website to read the full job description and then please submit a CV and a cover letter which answers the following questions by midnight on Wednesday 30th April 2025. 

• Why do you want to work for Smart Works? (Max 200 words)
• What experience do you have of working with data and / or digital infrastructure? (Max 350 words)
• Why do you think you are well suited to the role of Data & Digital Operations Manager? (Max 350 words)
• Is there anything else you would like to share at this stage? (Max 150 words).

1st round interviews will take place on Friday 9th May and will be virtual. 2nd round interviews will take place on Thursday 15th May and will be in person in North London.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

Could you be our new Community & Events Fundraising Manager? This is an exciting role with real purpose, helping us build a sustainable funding future that supports our values and the people at the heart of our work. 

We are seeking to grow our income in the coming years by diversifying our revenue streams and increasing our community engagement to include:

• individual giving
• support from schools, churches and local community groups
• corporate donations and sponsorships in and around our local area

In establishing this new role, you’ll proactively create and grow fundraising income across all fundraising streams to enable us to continue supporting people in crisis and meet local need.

Please see all details in our attached job description and person specification.

Job Title: Senior Events Manager

Salary: c£40,000 (depending upon experience)

Team: Fundraising

Hours: 37.5

Location: Shooting Star House, Hampton, TW12 3RA (Hybrid working pattern)

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Senior Events Manager to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

About the role

We are looking for an enthusiastic and motivated Senior Events Manager to support the Head of Events and Specialist Projects with the development and operational delivery of Shooting Star Children’s Hospices (SSCH) events portfolio including special events, challenge events and engaging supporters across all SSCH audiences.  The role is responsible for the line management of the Events Fundraisers and will be required to act as a key onsite team member as appropriate. 

Additionally, this role will support the Head of Events and Specialist Projects with operational support to successfully enable the Executive Vice-President’s (EVP) fundraising programme.   

About you

You will have event management experience, ideally within a fundraising setting and have demonstrable administration skills. You will have excellent leadership, line management and people management skills with the ability to motivate, empower and encourage others with an approach that gives clear direction.

You will also be flexible and willing to work occasional evenings and weekends as required for events.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
  
  Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
  
  Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
  
  Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

The British Academy – the UK’s national body for the humanities and social sciences – is seeking an Events Manager (Public Engagement) to join the Communications and Marketing department to devise and deliver the year-round public engagement programme.

The role

The role will be responsible for the planning, management and delivery of programmes designed to support researchers to develop their skills and experience in public engagement as a route to impact. This includes the annual flagship Summer Showcase festival, the nationwide public engagement funding scheme SHAPE, Involve and Engage, and key partnerships and collaborations with other organisations in the sector.

You will work closely with the Head of Events and Public Engagement on the strategic development of these programmes and will be responsible for supporting and guiding researchers to develop high-quality, innovative projects which provide meaningful opportunities for two-way dialogue with the public about their research and the humanities and social sciences more broadly.

About you

You will be someone who has passion and experience of delivering high-quality public engagement activities and who thrives in the ‘live’ environment of events and other public-facing activities. You will be equally as comfortable with planning, including developing frameworks for monitoring and evaluation.

You will also have experience in managing and developing people, whether directly managing staff or leading on a task with a dotted-line basis. A core part of this role is working in partnership with both internal teams and external organisations, and so we are looking for someone who is collegiate and flexible and who understands how to build positive working relationships across a diverse range of skillsets and experiences.

You will be joining at an exciting time, with the recent completion of three brand-new state-of-the-art events spaces at our home on Carlton House Terrace and continued growth in the Academy’s role as a research funder. You will play an important role in contributing to the ongoing programme for this new development.

About the Academy

The British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1,700 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas, engages the public with fresh thinking and debates, and brings together scholars, government, business, and civil society to influence policy.

The Academy currently has five directorates: Communications & Marketing, Development, Policy, Research, and Resources, plus a small Governance & Fellowship Team. We have increased staffing in the last 12 months and expect to continue to grow this year.

Working at the Academy

Our senior management team has worked with staff to foster a culture of collaboration, respect, and empathy in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning and development, wellbeing, and equality, diversity and inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success as we move forward and continue to grow. Find out more about the British Academy, including our Equality, Diversity, and Inclusion Statement, by visiting our website.

Terms and conditions

The British Academy is based at 10–11, Carlton House Terrace, St James Park, London, SW1 – a Grade 1 listed building. We offer a competitive benefits package, including a 35-hour working week, 34 days’ annual leave plus Bank Holidays, a subsidised canteen and an excellent occupational pension.

How to apply

We use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using CVs, candidates are asked to answer questions that test the skills needed for the role. The responses are then anonymised and reviewed in a random order by members of the hiring panel.

We welcome applications from people of all backgrounds, in line with our commitment to creating a diverse and inclusive working environment, promoting equal opportunity, and addressing under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria.

To apply and to see the full job description and our workplace values, please follow the link to apply now on the Applied recruitment platform. Please contact the HR team if you have any questions.

Closing date: Noon on 30 April 2025.

Participation Manager
Permanent appointment
Full time, 34.5 hours per week
Location – Hybrid between home and our London, Glasgow or Shipley offices
Salary Range - £47,000 - £52,000 per annum

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

Are you passionate about putting lived experience at the heart of an organisation’s work and decision-making? Do you excel in designing participation programmes that enable diverse groups of people with lived experience to meaningfully shape solutions? Do you thrive when partnering with other teams to share your expertise and build their knowledge? If so, this might be the perfect role for you!

This role will lead the involvement of people with lived experience of cancer in key projects and decision-making within Macmillan. As a Participation Manager, you will lead cross-organisational business partnering to shape and deliver strategic projects that embed meaningful participation across Macmillan's work, aligned with the organisation’s strategic objectives. You will scope and identify opportunities for participation with a focus on understanding the needs of Macmillan teams and people with lived experience of cancer.

You will lead the outcomes-focused design and delivery of projects requiring expertise in participation, ensuring that these projects provide rewarding opportunities for people living with cancer to shape Macmillan’s work and a high quality experience for participants. You will use your excellent understanding of equity by design to ensure that opportunities are inclusive and accessible to people with a wide range of needs and diverse lived experiences.

Working closely with colleagues across the Communities and Participation Team and the wider Communities and System Partnerships division, you will leverage existing lived experience networks and community relationships to drive change with and for people living with cancer through strategic programmes of work. You will join and lead matrix teams to deliver participation programmes involving community partnerships. You will think creatively about how to sustainably embed participation across key areas of the organisation including external affairs, corporate partnerships, campaigns, and governance.

Above all else, you will embody Macmillan’s values by acting with heart, strength, and ambition as you support Macmillan’s journey towards sharing more power with communities and people living with cancer.

About you

The successful candidate will demonstrate the following skills and experience:

• Excellent understanding of participation tools and approaches.
• Excellent understanding of equity by design.
• Expert facilitation skills.
• Deep understanding and experience of applying co-production and co-design methodologies with people and across organisations.
• Excellent analytical and problem-solving skills with the capacity to draw insight and make recommendations based on the needs, challenges and opportunities within different business functions.
• Experience of business partnering and building strong, collaborative stakeholder relationships.
• Excellent communication and interpersonal skills and the confidence to influence decisions.
• Experience of working on a portfolio of projects.
• Experience of working within a change context and supporting a learning culture. 

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process

Application deadline: Sunday 11 May 2025 at 23:59.

1st interviews w/c 26 May 2025
2nd interviews w/c 2 June 2025

To ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

Purpose of the Job 

Hammersmith, Fulham, Ealing and Hounslow Mind deliver a range of services for children and young people from 5+. We have two Mental Health Support Teams (MHSTs), and some specialist inclusion, community, creative and partnership work. We are looking for someone to look after and manage our programmes that support inclusion for children, young people and families throughout our boroughs for a one year maternity cover (depending on start date).  You will ensure that our specialist inclusion services continue to grow and work to support the development of new inclusion programmes. Children and young people with special educational needs, neurodiversity and disabilities will continue to be the priority for this role, and you will work closely with our existing services to ensure they meet the additional needs of the communities we serve.

Job Summary

The role includes:

• Line management to specialist ASC/LD practitioners; assistant psychologists and music/creative based programme team
• Support the wider team and organisation to ensure all provision is inclusive and meets additional needs
• Develop our SEND and inclusion programme within the MHST, and throughout CYP Services
• Overseeing and developing our trauma-informed approach to work
• Build and hold relationships with the Local Authority (in particular Hammersmith and Fulham), local schools (especially SEND and alternative provision) and communities who may not access mental health services.
• Tailor services to reach young people who may be disengaged from school, have specific additional needs or diagnoses.
• Liaise with commissioners within the NHS and other funders
• Write reports for commissioners and other stakeholders (e.g. monitoring reports, Key Line of Enquiry documents)
• Work closely with the Mental Health Support Teams (schools) service manager and clinical lead
• Ensuring service meets all targets.
• Building on an existing programme and expanding the service to meet additional identified needs  

Person specification:

Knowledge & Experience

• At least 3 years’ experience of supporting young people with a variety of needs, including neurodiversity or learning disabilities, ideally within a mental health context
• A related professional qualification and registration (but please consider applying without this qualification if you have extensive experience)
•  At least 2 years’ of management experience within a relevant service
• Detailed understanding of the mental health needs of children and young people from a range of under-served communities
• Experience of working on (ideally managing) a commissioned service within a Third Sector Organisation
• Experience in delivering a service within budget and meeting all KPIs and contract requirements.
•  An understanding and commitment to trauma-informed practice (ideally with a related qualification)

Skills, Attributes & Qualities

• A passion for supporting and developing staff
• A commitment to improving the lives of young people living in our boroughs through high-quality mental health support, especially those with additional needs, or who are under-served by services
• Skilled in working closely with colleagues (e.g. Clinical Lead/service managers) and clearly sharing roles and responsibilities.
• Having a creative approach to problem solving and developing the service to meet the needs of diverse young people, families and schools.
•  Ability to form and maintain relationships (e.g. with schools, commissioners), and communicate effectively with all stakeholders and young people.
• Ability to manage own workload, work to deadlines and prioritise effectively, and bring out these qualities in your team
• Good standard of Microsoft Office – Word, Excel and PowerPoint

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Endless pre-loved items. A talented team. One clear purpose.

eCommerce Operations Assistant Manager

£25,500- £31,000 plus

Reports to: Marketplace Operations Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 37.5 hours per week Monday - Friday 08:00 -16:00 or 09:00 -17:00.

Location: Marketplace Hub - Grantham (NDC) Barkston, Grantham, NG32

Closing date: 28 April 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

Recruitment process: Competency based interview, followed by second stage on site.

Interview date: week commencing 5 May 2025

At Cancer Research UK, we exist to beat cancer.

Cancer Research UK are implementing a 10-year growth plan for their trading operations. Our aim is to reach an income of £96 million over the 10 years, directly contributing £53 million to our life saving research. Currently we have circa 600 shops, 1 National Distribution Centres, 1 Regional Distribution Centre with plans for a further 6 to open over the next 5 years. As our trading operations expands so does our marketplace and eCommerce presence.

Within our National and Regional distribution centres there are two teams, our Warehouse team who sort clothes for our shops and our Marketplace team who sort, identify, value, photograph and list these items onto online marketplace platforms such as eBay, Depop and ASOS marketplace. We are looking for a confident, engaging, and adaptable eCommerce Operations Assistant Manager.

This is an operational role where you will be the go-to person on the Warehouse floor for the marketplace team, working closely with the Warehouse Manager and Assistant Manager to make sure the operation runs as efficiently as possible, ensuring KPIs are met and exceeded.

It's a lively, vibrant working environment, you'll discover something new every day, you'll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Managing the day-to-day activities and performance within the marketplace team ensuring KPIs are met.

• Oversee daily operations, this includes product listings, inventory management, fulfilment, and customer service.

• Support in the recruitment, development, and retention employees (including volunteers)

• Managing the performance of the marketplace team including development conversations

• Managing site rotas.

• Support operational tasks when needed.

• Support with the weekly communications to the field, update communications in line with operational needs.

• Build and develop positive internal and external relationships to ensure maximum exposure for the operation.

What skills will I need?

• Commercial acumen

• Leadership/Coaching experience

• Strong interpersonal skills.

• Flexible attitude and adaptable to change.

• Ability to build and maintain relationships

• Good written, numeric, and analytical skills.

• Prior experience in supporting marketplace operations, preferably in an ecommerce or retail setting, demonstrating knowledge of product listing processes, inventory management, order processing and customer service preferred.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please or contact us at .  

For more updates on our work and careers, follow us on: , , , and .

At MAF International, we are dedicated to supporting the people and communities we serve. We are currently seeking a committed individual to assist in the production of controlled documents and provide essential support to the Quality, Safety & Security (QSS) Services Team and Document Controllers in our programmes. 

Responsibilities

QSS System Administration:

• Manage user access, configuration changes, and dashboards on the QSS database.
• Oversee the QSS support ticketing system and track document change requests.
• Assist in producing statistical reports and creating training materials.

QSS Team Support:

• Attend and document minutes for various QSS meetings.
• Support meetings, training events, report production, and stakeholder coordination.
• Assist with risk management reports and performance data analysis.

Document Production & Amendment:

• Format, proofread, and amend controlled company documents.
• Utilise Web Manuals editing software and Confluence for manual and policy updates.
• Facilitate document change processes and issue revisions.

Documentation Management:

• Process change requests using our in-house document control system.
• Update manuals, policies, forms, and notices on the MAF Intranet (SharePoint) and Confluence.

Quality Control:

• Ensure all documents meet MAF standards before publishing.
• Proofread and cross-reference changes across all affected documents.

Support for Programme Document Controllers:

• Provide regular communication and updates.
• Share latest information and updates on procedures.

If you are passionate about making a difference and providing high-quality support in a meaningful way, consider joining MAF International. Together, we can make a lasting impact.

Qualifications, Skills & Experience

Essential

• A good general level of education
• Good communication skills
• Capable of working independently as well as part of a team
• Ability to work cross-culturally
• Experience of formatting documents
• Experience and knowledge of Microsoft Word e.g. applying styles, table design, forms, tracking changes etc.
• Good degree of computer literacy
• Ability to work accurately and at pace.

Desirable

• A -Level standard or equivalent
• Experience of controlling documents preferable
• Experience in setting agendas and minute writing
• Experience of working with databases
• Experience of using a PDF editor

There is an occupational requirement for the job holder of this position to be a committed Christian.  The post holder will be expected to lead and take part in prayer and biblical reflection and to be a role model for the organisation in accordance with our Christian beliefs and standards in the work place

To apply, please click on 'apply now' and we will send you further instructions on how to apply through our recruitment portal. 

Programme Manager

c. £45,000-£47,500 (full time) dependent upon experience.

The role is offered on a 0.6 – 1.0 FTE basis (21.6 – 36 hours per week) worked over 3/5 days.

The Global Alliance for Chronic Diseases (GACD) is a partnership of the world's biggest public research funding agencies. The Associate Members have come together to promote research collaboration and to fund research programmes to address the prevention or treatment of chronic non-communicable diseases such as heart disease, diabetes and mental health issues. GACD specifically focuses on research which will provide essential evidence on the most effective ways to prevent or manage disease in poorly resourced settings in low- and middle-income countries and to improve health equity in underserved indigenous populations. 

Reporting to the CEO, the Programme Manager will be responsible for coordination of activities between the Associate Members and lead on the delivery of GACD joint research funding calls in global implementation science on non-communicable diseases.

How to apply

Provide an up-to-date CV which includes your contact details, education and vocational qualifications, membership of professional bodies, career history and explanation of any breaks in your employment history. 

Provide a brief supporting statement setting out why you are the right candidate for this role making reference to the job description and the person specification. The case that you make and the way that it is presented will form a key part of the shortlisting process. 

Confirm that you can provide evidence of a ‘right to work’ in the UK.

The role is offered as full or part-time.

Closing date: 13:00 BST on Tuesday 22 April 2025
Interview dates: w/c 28 April 2025

To download a copy of the recruitment information pack and how to apply please click apply now.

Join Huddersfield Mission as our Centre Manager!

Huddersfield Mission is the foremost voluntary organisation in Huddersfield and wider Kirklees that works with people who are experiencing significant poverty, homelessness, poor mental health or addiction issues. We support about 1000 different people every year.

Are you a proactive and values-driven leader ready to oversee the daily operations at Huddersfield Mission? We are looking for a skilled individual to ensure our services run smoothly and continue to provide vital support to the Huddersfield community.

This crucial role demands excellent communication skills and the ability to design and implement effective processes to help others achieve and work more effectively. As Centre Manager, you will play a key part in implementing policies and procedures, ensuring compliance with Health & Safety and Volunteering guidelines, and co-leading on Safeguarding.

You will lead our operational teams, including café, premises, and room hire services, to deliver exceptional service while contributing to plans for future growth.

As a key member of the Huddersfield Mission Management Team, you will collaborate closely with the Chief Executive, Advice Service Manager, Board of Trustees, and sub-committees, contributing to the strategic direction of our organisation.

This is a fantastic opportunity for a proactive leader who thrives in a dynamic environment and is deeply committed to making a meaningful difference in the lives of people in Huddersfield.

Employee Benefits

• Attractive Salary with Contributory Pension
• Employee Support Scheme
• Subsidised Meals
• Friendly and Committed Team 

In alignment with SPANA's 2023-2027 strategy and the Global Programmes Department 2025 business plan, the Programme Quality and Delivery (PQD) team is focused on the development of a high quality, innovative portfolio that delivers immediate and lasting change for working animals. 

We are looking for an experienced senior consultant to provide interim strategic support and continuity to our PQD team during a transitional period whilst we recruit for a permanent Head of PQD. 

This is an interim consultancy role focused on delivering key outcomes, offering expert guidance, and ensuring ongoing progress against departmental priorities. The consultant will work closely with the Director of Global Programmes and other team members to contribute to shaping the team’s direction. 

The consultant will be expected to: 

• Provide strategic oversight and guidance across the team’s work; 

• Ensure continued focus on key outcomes and monitor progress; 

• Work with the director of Global Programmes to ensure progress in alignment with SPANA’s strategy and the Global Programmes Department Business Plan. 

Please see the terms of reference for full details. 

The deadline for applications is 22 April 2025. Applications will be reviewed on a rolling basis, so we may close this vacancy before the deadline and encourage interested applicants to apply as soon as possible.

Please note that this is an interim consultancy assignment and not a salaried role. The consultant will be engaged on a self-employed basis or via a limited company, with a clear scope of work and deliverables. There is a separate recruitment process for the permanent Head of PQD, and consultants engaged on the interim assignment are welcome to apply for the permanent position should they wish to be considered.

Are you an experienced communications professional that is passionate about using your creative communication skills to make a difference? 

This is an extremely exciting opportunity to play a leading role in the further development of Alexander Devine Children’s Hospice Service.

We are an award-winning local charity that provides specialist care and support to children with life-limiting and life-threatening conditions, and their families across Berkshire and into surrounding counties.

We are looking for a motivated, dynamic and experienced Communications Manager to join our team and who will help us build on our charity’s established reputation. You will lead on the delivery of a marketing and communications strategy that will engage and champion our brand to all our key audiences, internally and externally, in a consistent manner via a number of mediums and platforms.

You will bring creativity, energy, and passion to this role, with responsibility for delivering high-quality marketing assets that will bring our vital work to life in an inspiring way to help grow awareness and increase vital income.

The successful candidate will need to have experience across various areas: PR and brand management, report writing and developing case studies.

The role is based at our state-of-the-art children’s hospice just outside Maidenhead.

We are commissioned to carry out Quality Checks of support services where people with a disability or mental ill health live, including Supported Living settings, Residential Homes, Day Services, Assessment and Treatment units and individual homes. The purpose of the Quality Checks is to ensure that people who live in these settings are safe, and living healthy, happy and meaningful lives and that the support they receive is appropriate to their needs.

All our Quality Checks involve a Quality Checker (an Expert by Experience) with lived experience of disability or mental ill health working alongside a Quality Checking Coordinator.  On visits, we talk with people living in these settings to gather information regarding their quality of life and the quality of care and support they have.

The Coordinator’s role is to organise the checks and facilitate them on the day, whilst the Expert by Experience asks most of the questions. The Coordinator is responsible for compiling all the information gathered during the Quality Check and producing a report which is shared with the Provider and Commissioners. The Coordinator also has line management responsibility for a small number of the quality checkers on the team.

As part of this role, you will also provide floating coordination support for a range of other projects.

Hours and pay:

Hours: 26 hours per week

Pension: IG operates the NEST pension scheme and will contribute 3% subject to qualifying status

Salary: FTE (£29,444.46) pro rata, or £15.10 per hour.

Location: Railway House, Bruton Way, Gloucester, GL1 1DG and offsite at locations across and occasionally outside of Gloucestershire.  There is the opportunity to work flexibly from home when not engaged in onsite visits.

Holiday: 28 days + bank holidays pro rata

We are proud to have been recognised with an Inclusive Employer award but realise that people from some backgrounds are under-represented in our workforce and across the wider charity sector. A more diverse workforce will enable us to deliver even more impact, and we particularly encourage applications from communities which are currently underrepresented. This includes people from ethnically diverse communities, people with lived experience of disability or mental ill health, and people who are neurodiverse.

 For further information or an informal chat about the role, please contact: Emily Luckham.

Please note we do not accept CVs, although you are welcome to attach your CV with your application form. Applications that are entirely generated by artificial intelligence will not be shortlisted, please ensure that you are referencing your own experience.

You can find an application form and job description on our website, or please emai our info address.

Closing date for completed applications: 28th April at midnight.

 Shortlisting: 30th April

 Intended Interview date:  8th/9th May

Charity Number – 1171559

An application form will be included in the Job Pack. We do not accept CVs without an application form.

This role isn’t funded by National Lottery funds or any other funds raised through the proceeds of a lottery, gambling or through interest or investments

Governance Manager

Home/Office Based (Matlock)

Fixed, 37.5 hour per week permanent contract

£45,560 - £53,600 per annum

Our Governance Manager is responsible for managing and coordinating all governance work, providing support to the Board, CEO and Executive Team in all matters relating to governance and in particular for the Board and Committee meetings.

You’ll ensure that transactional activities are accurately completed within specified timeframes and co-ordinate all committees of the YHA Board and advise on and implement good governance practice.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

What will you be doing?

• Lead and advising on all matters relating to governance including the constitution, memorandum and articles of association, standing orders and codes of conduct, including leading the implementation of any changes agreed by the Board.
• Provide best practice governance advice and support to the Chair, Board, CEO and Executive team, ensuring regulatory/codes of practice compliance, ongoing review of consultations on charity governance and promoting good governance in practice.
• Provide governance support to the Board, Audit and Risk Committee, Finance Committee, People, Remuneration, Impact and Engagement Committee, and the National Officers and Committee Chairs meeting and any other meetings linked to governance.
• Monitor changes in relevant governance legislation and the regulatory environment and take appropriate action.
• Project manage the organisation and delivery of the Annual General Meeting
• Plan and co-ordinate the annual Trustee induction programme.
• Responsible for the administration of the Company, for example: maintaining statutory company records and making the appropriate governance filings to Companies House and the Charity Commission.
• You’ll be the Company Secretary for YHA (England and Wales) and YHA Trading Limited.
• Assist the CEO and Executive with internal and external promotion, PR or other publications and events as required and particularly in relation to corporate governance and Board related issues.
• Develop relationships of trust and confidence, working pro-actively with the Chair, individual Board members, the CEO, Executive team, and external lawyers, where appropriate. You’ll be key in liaising between National Office teams and Board members.

What Skills and Experience do you need?

• Experience of providing governance support at Board level.
• Chartered Membership of the Chartered Governance Institute (or equivalent) or studying towards the qualification or suitable other experience. Experience of working independently, pro-actively and sensitively with senior stakeholders (Chair, CEO, Board members, Exec directors).
• Excellent project management skills and experience.
• Project team leadership skills and experience.
• Experience of budgetary control.
• Experience and in-depth knowledge of corporate and charity governance, including of company secretary functional requirements.
• Friendly, supportive, authoritative and approachable with the ability to adapt communication style to build positive relationships and provide proactive support for internal and external stakeholders at all levels.
• Able to take comprehensive and accurate minutes at speed.
• Able to adapt written communication style to deal with formal Board and governance communications, but equally at home with more informal communications when appropriate.
• Good level of IT skills particularly Word, Excel, Outlook and PowerPoint and a working knowledge of portals for distributing and viewing board and committee papers.
• Very well organised, self-motivated and able to demonstrate initiative, to deal authoritatively with providing best practice advice, peaks and troughs in workload, and conflicting priorities including between departments and individuals.
• Able and willing to flex hours worked in order to cover Board and AGM meeting at weekends and frequent evenings and occasional early mornings (for committee meetings and distribution of Board and Committee papers) and travel to hostels throughout the network to support Board and other meetings, for which Time Off in Lieu will be provided.
• Flexible and adaptable, and willing to support the Chair, Board, CEO, Executive Team, and External Affairs Team.
• A good understanding of charity governance, operational and departmental organisation and requirements.
• A discreet and trusted confidante and source of advice for the Chair and CEO when needed, including tactful handling of sensitive/political issues.
• An advocate of YHA at all times, supporting our charitable object, vision and HEART values.
• Holds a current driving licence or able to travel independently, including to rural locations. For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.