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Page 12 of 13
OX4, Oxford (On-site)
£19,835 per year
Part-time (28 hours a week)
Permanent
Job description

Referrals Lead 

Are you passionate about delivering excellent mental health support? 

We're looking for an outstanding Referrals Lead to be the first point of contact for prospective Restore members (service users) and health and social care professionals wishing to refer clients / patients into our services. Every year, Restore works with over 500 people across Oxfordshire, supporting them on their mental health recovery journey and helping them plan for the future. The Referrals Lead plays a critical role at Restore, ensuring a professional, empathetic and knowledgeable response to all enquiries, establishing positive working relationships with our service teams and external agencies. 

We are committed to creating a supportive working environment where you can thrive and grow. We invest in learning and development opportunities to ensure you can provide the best possible support to service users and continuously develop as a practitioner.

Person Specification - please download the full job spec

Essential

  • Excellent interpersonal and communication skills including face to face and on the telephone

  • Ability to listen, empathise and provide accurate information to people in distress

  • Knowledge and understanding of mental health issues

  • Ability to work effectively with other statutory and voluntary sector agencies and their employees

  • Excellent IT Skills, including MS suite, particularly in the use of Excel and databases

  • Excellent administrative skills, particularly in organisation, planning and prioritisation

  • Experience of data inputting and the ability to keep up to date records

  • Ability to manage a diverse workload and multiple priorities

  • Ability to work autonomously within a multidisciplinary team

Education

  • GCSE or equivalent in Maths and English 9 to 4 (A to C) or equivalent

  • Awareness of GDPR

Desirable

  • Experience of working in a mental health setting

  • Ability to write reports based on analysis of data

Closing date will be on Sunday 7th July 2024 at midnight

Interviews will be held on Friday 12th July 2024 

Application resources
Posted by
Restore Limited View profile Company size Size: 0
Posted on: 21 June 2024
Closing date: 07 July 2024 at 00:00
Job ref: Referrals Lead
Tags: Administration,Advice / Information,Social Care / Development,Care Management,Operations,Social / Support Work

The client requests no contact from agencies or media sales.