Property Jobs

A fantastic opportunity has arisen for a Property Partnerships & Acquisitions Manager to join a multifaceted arts & community charity, based in numerous centres across London.

Salary: £40,000 pro-rata with substantial bonuses on completion of deals.
Hours: Part time 20 hours per week minimum / or full-time negotiable

Term: 12 months fixed term (with the hope to extend)

The charity runs arts centres across London, being well known for their community-building, experimental arts programme and being one of the most affordable workspace providers in London.

They are now seeking a dynamic and conscientious Property Partnerships & Acquisitions manager to build new & manage existing relationships with property owners.

The objective of this role is to effectively, promote, present and sell the charity’s occupation as a charitable alternative to conventional property security and as empty property rates mitigation, pitching to private landlords, developers and local authorities, securing short, mid, and long-term properties.

The charity is also looking to secure longer term projects by purchasing permanent centres, to be written into S106 agreements and/or to restore and utilise historical sites or publicly owned property to run alongside our meanwhile model and the role will also entail actively looking to fulfil this requirement.

The successful candidate will be a confident communicator: articulate, affable and charismatic, who loves networking and building long term fruitful relationship. You must be adept at delivering a bespoke sales pitch, understanding that the interests and objectives of each landlord will differ. Experience within sales, and a proven background in developing and managing positive client relations is crucial, alongside a broad appreciation of the arts and knowledge of the UK property sector (planning, surveyance, compliance, security, expenses, legal, maintenance & government policy).

If this sounds like you and you’re interested in hearing more, please do get in touch ASAP!

Please note, only successful candidates will be contacted with further information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Role

To provide health and safety monitoring support to the housing team. This will include maintaining and updating local and central health and safety records and carrying out local health and safety inspections and checks using CIHA’s standard recording processes. Ensure tenants understand their health and safety obligations and support housing officers to take enforcement action as necessary.

Our Organisation

Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

Overview of the Facilities Management role and the team

We are searching for a qualified Facilities Manager to work alongside maintenance, domestic services, and grounds staff to ensure our buildings and grounds are well maintained, compliant, clean, and safe. The Facilities Manager oversees all aspects of building functions and in responsible for the safety and functionality of all facilities. Duties include running routine safety inspections, corresponding with service contractors, planning maintenance and regulatory compliance work, maintaining records, and supervising facilities staff. Our ideal candidate is well-versed in facilities management processes and exhibits high multitasking and organizational abilities.

Development Officer

We want Bradninch Town Trust to be a flourishing, warm and sustainable part of the community in Bradninch. We are looking for someone who has the skills, experience and energy to support the Trustees in making this happen and to help secure the future of this important asset in our community.

It is important that the postholder is able to manage both the administrative and the development aspects of the role, ensuring that the trust runs smoothly day to day and that it broadens its impact, welcoming new groups, events and users. This is an exciting role which offers significant responsibility and creative scope to the right person. The Development Officer reports to the volunteer Trustee Board via The Chair of the Trust, who is the line manager for this role.

About Bradninch Town Trust

Bradninch Town Trust is the name given to a collection of charities operating for the benefit of local people. Volunteer trustees manage properties on behalf of the people of Bradninch and these include The Guildhall, some residential buildings and some fields. The Guildhall is the largest public building in the town. It houses the Town Council Chamber and all rooms are available for hire.

Key responsibilities

1. Strategic Development

• Identify and develop new opportunities to expand and diversify the Trust’s activities and services to meet the needs of the local community.

• Collaborate with the Trustees to create and implement strategic plans for long-term growth and sustainability.

2. Fundraising

• Develop and implement fundraising strategies, including identifying potential funding sources. 

• In partnership with the trustees, write and submit grant applications to secure funding for new and existing projects.

3. Marketing and Promotion

• Create and manage marketing campaigns to raise awareness of the Trust’s activities and attract participants, volunteers, and donors.

• Manage social media, website, and other digital platforms to promote the Trust's work and increase engagement with the community.

• Organise and attend events to promote the Trust, its mission, and its activities.

4. Partnership and Stakeholder Engagement

• Develop and maintain relationships with local authorities, businesses, other charities, and community organisations to promote collaboration and support for the Trust’s work.

• Engage with the local community to gather feedback on existing services and identify new needs or opportunities.

5. Administration of properties – including The Guildhall and 3 residential houses 

• Marketing and managing lettings for The Guildhall as a hireable venue, ensuring a  high-quality experience for hirers. 

• Liaising with the Buildings Caretaker who has responsibility for cleaning and simple  maintenance. 

• Being the first point of contact with permanent tenants, overseeing property  management, liaising about issues that arise. 

6. Operating charitable grant giving 

• Marketing and managing the grant giving policies of The Parochial Charities Trust. 

7. Financial management and record keeping

• Making payments, invoicing and operating an online accounting/bookkeeping systems (SAGE), and HMRC payroll. 

• Preparing monthly management accounts for Trustees. 

• Preparing annual accounts for the trustee board, external inspector and ultimately The Charities Commission and ensuring their timely submission. 

• Preparing annual income and expenditure budgets, in association with Trustees.

• Arranging insurances and other compliances as required. 

8. Facilitation of The Trustee Board 

• Together with The Chair, collate and distribute paperwork for meetings.

• Make reports to trustees on the performance of budgets and property issues, ad  hoc and at Trustee meetings. 

• Take minutes of Trustee meetings, record and circulate them. 

• Arrange the effective and safe online management and storage of Trustee Board  documentation, ensuring access for trustees, (using Google Workspace). 

Person Specification

We are looking for someone who has the experience, knowledge, skills and energy to support the Trustees in running and developing the Trust.It is essential that the postholder is:

• Able to manage both the administrative and the development aspects of the role

• Self-motivated, organised and imaginative 

• Comfortable with working both online/remotely, and in a consumer-facing environment . 

• Able to operate with tact and diplomacy, as well as having capacity for robust discussion 

Below is a list of desirable experience, knowledge and skills that we are looking for in this role. 

It is not essential that you meet all of these criteria to apply, but is essential that you are able to demonstrate sufficient existing experience, knowledge and skills to successfully deliver the responsibilities of the role, and the capacity and capability to develop in areas where you may not already have relevant experience, knowledge or skills.

 Experience

• Previous experience in a development, fundraising, or community engagement role within a charity or non-profit organisation.

• Proven ability to work with people from a wide range of backgrounds, ensuring inclusion and equal access to services.

• Experience in managing budgets and financial reporting.

• Experience in planning and delivering community events or activities.

Knowledge

• Knowledge of the legal and regulatory framework for charities, particularly in community development.

• Awareness of the social and economic issues affecting the local community, and experience in addressing these through community-based services.

• Knowledge of different fundraising methods and best practices.

• Understanding of how to develop and implement marketing strategies to raise the profile of an organisation.

Skills

• Ability to write successful grant applications and develop fundraising initiatives.

• Excellent written and verbal communication skills, with the ability to engage diverse audiences (e.g., funders, partners, community members).

• Strong interpersonal skills and ability to build and maintain effective partnerships with a variety of stakeholders.

• Competency in promoting services through various channels (social media, digital marketing, print, etc.).

• Problem-solving skills and the ability to identify challenges and develop creative solutions.

• IT skills, including proficiency in Google Workspace, SAGE and social media platforms.

Benefits

• Contributory pension

• Flexible working arrangements

The post-holder will play a key role in expanding housing opportunities by building and maintaining strong partnerships with landlords, housing providers, and other key stakeholders. Through these collaborations, the post holder will help increase access to affordable and secure housing, while contributing to the broader goal of ending homelessness within the community.
​​​​​​
​​​​​​​The position requires a proactive and compassionate approach to both housing management and community development, ensuring that tenants are supported and that the initiative’s housing impact continues to grow.
​​​​​​
Essential Criteria:

• CIH Level 4 qualification in Housing or degree in a related discipline (e.g., Housing, Property Management, Social Policy) OR A minimum of two years’ relevant experience in a housing-related role with a commitment to obtaining a CIH Level 4 qualification within an agreed timeframe.
• Demonstrate a detailed understanding of the operation and regulation of the private rented sector in Northern Ireland, including landlord responsibilities and tenant rights.
• Show a strong understanding of housing supply and availability in Northern Ireland, particularly in relation to social housing, the private rented sector, and people at risk of homelessness. Proven ability to build and maintain strong relationships with landlords, tenants, and other stakeholders.
• Hold a full, clean driving licence (or alternative means of travel if a disability prevents driving), as regular travel across Northern Ireland will be essential.

Desirable Criteria:

• A Level 5 or above CIH qualification in Housing or a postgraduate degree in a related field such as Property Management, Housing Policy, or Social Work.
• Previous experience working with individuals at risk of or transitioning out of homelessness, particularly in a supported housing or tenancy sustainment role.
• Familiarity with social housing allocation systems in Northern Ireland, including the Common Selection Scheme.
• Familiarity with housing or property management systems and strong IT skills for record-keeping and reporting.

​​​​​​​​​​​​​​Why work for the Simon Community?
We offer an extensive benefit package, including:

• Pension Plan
• Employer funded Healthcare - Benenden Health and Health Shield (includes savings on gym memberships and retail outlets)
• Death in Service Benefit
• Generous Annual Leave Entitlement
• Learning and Development Opportunities
• Compassionate Culture
• Occupational Sick Pay
• Health & Wellbeing Initiatives
• Management Development Programmes
• Long Service Awards
• Blue Light Card Scheme.​​​​​​​​​​​​​​

​​​​​​​​​​​​​​Great Place to Work Accreditation
Achieving the Great Place to Work accreditation is a testament to our dedicated staff. As we celebrate, our commitment to continuous improvement remains steadfast. We pledge to foster a culture of ongoing enhancement, marked by recognition and appreciation. Moving forward, we are determined to make Simon Community an even better workplace. 

The Circuit Administrator must have good admin & communiocation skills, able to self-motivate and work effectively as part of the small Circuit Office Team supporting ministers, officers and 17 churches of the Harrow & Hillingdon Circuit of the Methodist Church.  Based at the Lighthouse Centre, South Ruislip. Office hours 9am to 2pm Monday to Wednesday (some flexibility allowed and required). The post is for 20 hours a week (with the potential for increased hours). 
More details provided in the application pack.

Key Responsibilities will include:

• Responsibility for lettings at the Lighthouse Centre (ensuring the Lighthouse is self-sustaining)
• Supporting and delivering circuit-wide training (one-to-one or larger groups)
• Safeguarding administration
• Act as secretary to meetings
• Provide admin support

Key Skills and Experience:

• Administrative experience, with excellent record-keeping and minute-taking skills
• Strong communication skills.
• Experience in delivering training would be advantageous.
• Attention to detail
• Proficiency in Microsoft Office
• Ability to work independently, meet deadlines, and adapt in a dynamic environment
• Experience supporting and working in a team
• Flexibility and willingness to accommodate occasional evening and weekend work
• Willingness to travel locally for occasional activities away from the normal place of work (meetings & training etc.)

We want you to have every opportunity to demonstrate and develop your skills, ability and potential.  This role has the potential to expand and develop over future years.

Appointment will be subject to satisfactory references and DBS check.

We have a wonderful opportunity for a dynamic and experienced Head of Finance and Operations to join our team. As a Head of Finance and Operations, you will play a crucial role in leading and driving excellence in Finance processes and procedures, HR, Governance, Operations, Property and IT.

You will have a strong eye for detail and an ability to interrogate data.

You will have a proven experience in leading teams, optimising processes and driving growth.

You will be an aspirational leader who can guide Harington’s strategic and enduring business plans into the future.

Title: Evidence Uptake and Learning Manager (Maternity cover)

Salary: circa £38,000 to £44,000pa

Location: UK remote - with occasional travel to Haywards Heath

Contract: 12-month Fixed Term Contract

Hours: This is a full-time role – 35 hours per week

About the role

Sightsavers is currently seeking an experienced Evidence Uptake and Learning individual to join our team and manage a range of research evidence uptake and learning activities across the organisation. This role is key in ensuring that evidence from research and other data sources is easily accessible, appropriately stored, and used by different stakeholders within and outside Sightsavers.

High quality evidence and evidence uptake are critical for our programmes and advocacy. We hold an independent research organisation status by UK Research and Innovation and make significant investments in generating evidence from research, evaluations and routine programme systems.

The post holder will work closely with different teams across the organisation to ensure that effective user-friendly mechanisms and systems for evidence uptake and learning are in place and widely used.

Further duties include:

1. Manage and continuously improve existing mechanisms for consolidation, storage and sharing of research evidence produced at Sightsavers, including evidence trackers, dashboards, websites, and online libraries.

2. Facilitate dissemination of Sightsavers research internally to support learning; organise learning seminars and workshops; produce and disseminate the Research team’s bi-monthly newsletter.

3. Manage the curation of content for a research evidence library and produce a bi-monthly research evidence newsletter to facilitate the use of research evidence across the organisation.

1. Working closely with the Communications team, develop new approaches and tools to disseminate research evidence, such as visual abstracts, videos, podcasts, etc., to reach wider audiences and enhance the content of the research centre website.

1. Contribute to the development of technical documents to disseminate research results, such as research summaries, peer-reviewed publications, policy briefs and blogs.

2. Contribute to the implementation of Sightsavers’ strategic organisational learning framework, including the design and piloting of processes and tools to embed learning in projects.

3. Contribute to the consolidation of evidence to feed into Sightsavers’ thematic learning questions, improving organisational understanding of key thematic challenges and ensuring the learning informs programme design and adaptation.

Skills and Experience

As the successful candidate you will have a relevant Master’s degree or equivalent professional experience, possess knowledge of research and evaluation methodologies, and be able to travel internationally for up to 12 weeks during the contracted period.

Further requirements include:

• Demonstrable experience of using a range of approaches and tools for communicating research to a variety of audiences and encouraging uptake into decision-making

• Experience of facilitating meetings, and working in multidisciplinary and multicultural teams

• Fluent written and spoken English

• Written and spoken French and/or Portuguese (desirable)

• Excellent analytical skills

• Strong project management skills

• Relationship building skills with internal and external audiences – a highly collaborative approach, and willingness to adopt a ‘customer focus’

• An understanding of and commitment to equality of opportunity for people with disabilities.

• An understanding and commitment to accessible practices.

This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.

Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.

Benefits 

Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. If you choose to work in or are visiting our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London.

Next steps

To apply for this exciting new opportunity, please submit your CV via our recruitment portal and answer all application questions. We are particularly interested in learning of your motivations for applying.

Please note that there will be an expectation that you can occasionally visit our modern and collaborative offices in Haywards Heath, West Sussex (RH16 3BW).

We anticipate that interviews will take place during the week of 20 January 2025 and the evaluation process will include a written task and one stage interview (although depending on the strength of applications, we may need to include a second stage interview) to be completed by shortlisted candidates.

Closing date: 5 January 2025

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.

Who We Are 

We’re Causeway, the UK-wide charity who believes in the power of lasting change. We take people from existing to living, and empower our service users, including survivors of modern slavery and exploitation, to find their voice and place in society. Since 2005, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year. 

In 2018, we collaborated with South Yorkshire Police in an initiative called Plan B. This helped to launch the LifeNavigate department. Using, a trauma informed approach, we are fully committed to breaking the cycle of crime, alongside other organisations such as South Yorkshire Police and Merseyside Police. Our vision is to ensure a thriving future for marginalised and vulnerable people, and it would not be possible without our dedicated team of staff and volunteers.

Role Summary

We currently have an exciting opportunity for an Accommodation Service Manager, based in our South Yorkshire region. You will oversee two Coordinators, with the responsibility for 5 safe-house properties in total: To ensure Service Users are supported effectively, staff are managed well, and internal processes and procedures are followed to a high standard, and that all contractual KPI's and standards are met. Where required, you will also play a role in implementing service and system improvements.

Responsibilities 

Service Management 

• Oversight, line management coaching and support of Coordinators including effective supervisions and annual appraisals. 
• Ensure all Service Users are being supported effectively and assist Coordinators with problem-solving and managing incidents, safeguarding issues, and complex cases. 
• Ensure all staff are supported and managed effectively by their Coordinators, this includes leave, performance, wellbeing, and training. 
• Communicate with the Salvation Army Modern Slavery team where necessary.
• Regular visits to all accommodation sites 
• Work collaboratively with People and Culture staff to support and manage staff as needed. 
• Organise and run the on-call rota for the service.
• Oversee other services or a team in the absence of Coordinator (ie. Holiday or sickness). 

Safeguarding

• Ensure your team works proactively and closely with the Safeguarding Lead to keep all Service Users and Staff safe from harm. 
• Ensure that the safeguarding policy and reporting system are strictly adhered to. 

Health & Safety / Facilities Management

• Ensure lone-working safety procedures are implemented and sustained.
• Understand H&S standards & requirements and ensure they are monitored and maintained. 
• Work closely and collaboratively with the Facilities Manger to raise & remedy H&S issues. 

Assurance & Compliance 

•  Ensure all KPIs and standards are met and tracked by staff including referrals, exits, RNAs, and accommodation standards. 
• Ensure all baselines, checklists, audits, and other quality control systems created by the Assurance team are used consistently and processes are adhered to. 
• Manage Service User or external complaints with the support of Senior Service manager when necessary. 
• Ensure all month-end procedures are followed by staff, and information submitted effectively. 
• Manage all performance issues raised by the Assurance team effectively and proactively. 
• Ensure the Service is prepared for internal or external inspection & auditing from CQC, The Salvation Army, etc. 

Stakeholder Engagement 

• Work closely with the Head of Service in developing local partnerships and networks. 
• Represent Causeway externally at events. 
• Proactively engage in Networks and Forums you are assigned to.

Financial Control 

• In collaboration with the Senior Service Manager ensure spending is in line with the MSVCC contract, policy, and budget.
• Communicating with the finance team appropriately with regards to month-end, financial requirements for the service, and problem-solving. 
• Sign off expenses and spend in-line with expenses policy. Training, Learning, & Development 
• Support other Services & Innovations e.g. LifeLink & Bright Future. 
• Support the work of the Communication and Business Development & Fundraising Department as requested. 
• Develop and deliver training in conjunction with the People & Culture team.

Organisational Responsibilities 

• To take the lead on any new projects that may take place asked to do so by LM. 
• To support any regional events such as staff meetings, training, external events etc. 
• Attend relevant team meetings management meetings, and local team meetings. 
• To maintain and build the Causeway culture and values across the staff team in the region. 
• To be ‘on-call’, out of hours approximately one week in three/four - managing and accepting referrals and dealing with out-of-hours incidents. 

Any other duties that are commensurate with the role;

Ivy Rock Partners is proud to partner with a leading housing organisation in their search for a talented Finance Business Partner to join their dynamic Financial Services team. This role offers a unique opportunity to influence strategic and operational decision-making in a high-impact sector.

About the Role

As a Finance Business Partner, you will work closely with the Property Leadership Team and the wider financial reporting team to drive efficiency and value for money across the Property business area. You will bring commercial acumen and insightful analysis to support key decisions and initiatives, ensuring the organisation meets its operational and strategic goals.
Key responsibilities include:

• Supporting the Property Leadership Team in achieving their business area objectives and providing decision support for initiatives, including a joint venture operation.
• Analysing financial and non-financial data to deliver insights into value for money and cost efficiency.
• Challenging assumptions and costs to foster a commercially savvy and professional culture.
• Promoting a value-for-money ethos by benchmarking within and beyond the sector.
• Facilitating robust budgeting, forecasting, and financial planning with consistent and justifiable assumptions.
• Acting as a bridge between Finance and Property to ensure seamless communication and collaboration.
• Contributing to senior management meetings, driving action through impactful presentations.

About You

We are seeking a resilient and proactive finance professional with a proven ability to influence senior stakeholders and deliver results in a complex environment. Key qualifications and skills include:

• Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
• Demonstrable experience in business partnering with senior management.
• Prior experience in a housing association, property management, or real estate-related organisation is advantageous.
• Strong analytical and communication skills, coupled with the ability to challenge and influence effectively.
• A persistent and adaptable approach to working with varying data quality and processes.

What’s in It for You? This is a unique opportunity to join a forward-thinking organisation where your expertise will directly impact the success of its operations and the experience of its customers. You’ll work in a supportive environment that values innovation, collaboration, and professional growth.

Please get in touch with Megan Hunter or Phil Southern for a confidential conversation about the role

Waddesdon Manor is a historic house open to the public near Aylesbury, Buckinghamshire. Created by Baron Ferdinand de Rothschild from 1874 and set in a Grade 1 listed garden, it is home to the Rothschild Collection and was bequeathed to the National Trust in 1957. Today it is managed by a Rothschild charitable trust, The Rothschild Foundation (RF), and welcomes in the region of 350,000 visitors annually. It is home to the Rothschild Collection, a world-class collection of fine and decorative arts assembled by three generations of the family, and runs a varied public events, schools and exhibitions program, including a popular Christmas Season and a family and institutional Archive. The RF has a trading company, RWL, which runs catering and retail on-site, a private events business and a hotel, (the Five Arrows) and pub (the Bow) in Waddesdon village.

The Deputy Head of Security (DHS) is primarily responsible for the daily operation of the Security Department. This includes line management of a team of Security Rangers (SRs), Security Technical Officers (STO) and Security Officers (SO) who work on a rota basis, covering day and night shifts for 24 hour cover.  The DHS reports into, and works closely with, the Head of Security and Transport (HOST) who oversees the strategic direction and long-term planning for the department.

The DHS is responsible for ensuring the highest standards of response and communications from the team at all times.  The DHS leads them in championing exceptional service and support to staff, contractors and clients, and promotes the importance of being a customer-facing department.

Additionally, they will use their technical knowledge to proactively make adjustments to the high specification CCTV and Centralised Security Systems, ensuring the best performance is drawn from them, improving monitoring capabilities and response time.

Working with the HOST, the DHS will also coordinate the remote monitoring of external CCTV systems ensuring alarms are actioned, protocols are followed, and that an excellent working relationships with other client properties are maintained.

Full Control Room training will be provided.

Responsibilities and Duties:

• Respond to first aid incidents involving staff, visitors and contractors as required, ensuring all paperwork is submitted to the Helath and Safety Manager within the required timeframe
• Oversee and update all procedural plans and documentation, working closely with the HOST and the team to achieve this, including the department emergency plan
• Undertake the development of new procedures and how-to-guides for the department as and when required
• Oversee the update of departmental risk assessments and apprise annually, applying own expertise to this process
• In support of department budgeting, advise the HOST where improvements or possible cost savings can be made without affecting quality or performance
• Plan the annual work rota for the department, ensuring that this is issued at the beginning of each year, then updated and reviewed throughout the year

Skills and Experience:

• Minimum three years supervisory or management experience in the security industry or a similar role
• Able to always lead by example with good prioritisation skills, integrity and trustworthiness
• Strong co-ordination and planning skills plus strategic thinking
• Advanced ability to coordinate responses to security breaches and threats
• Experience in preventing illegal activity
• Ability to absorb and impart job related knowledge on a continuous basis
• Confident, calm under pressure and able to persuade and negotiate

This role is expected to be a ‘key rep’ position for the Rothschild Foundation and therefore there is an expectation that you will live on the Waddesdon Estate to enable speed of response. Accommodation will be provided as a benefit of employment. Alternatively, if you live locally and do not wish to move and feel you are still able to meet the requirements of the role, applicants within 5 miles will be considered.

Benefits:

Annual Leave

• From start date, 33 days (including public holidays)
• After three full years of service: 36 days (including public holidays)
• After five full years of service: 38 days (including public holidays)
• After 10 full years of service: 40 days (including public holidays)

• Company pension scheme, matched contributions to 10%
• Accommodation provided – key rep position
• Relocation expense support
• 50% staff discount in the onsite Food to Go Catering
• 20% staff discounts in our on-site restaurant, Wine and Gift Shop. 20% off food and drink at the Five Arrows Hotel and the Bow
• Free access to employee counselling and wellbeing support
• Cycle to Work scheme
• Beautiful location working within the charity and heritage sector
• Free parking

For the full job description, please see the attachment or visit our website.

Tenancy Sustainment Officer

Bolton

Full time

Temporary, ongoing

£14.00 - £15.00 per hour

Our client

Morgan Hunt is working with a specialist provider of quality housing and support services, delivering tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential. Those they help include asylum seekers, ex-offenders, expectant and new mums, people with mental health issues, recovering addicts, survivors of domestic abuse, those homeless or at risk of becoming homelessness, and young people leaving care. They offer a variety of services including supported housing, floating support, housing management and specialist support.

The role

As a Tenancy Sustainment Officer, you will.

• Provide a customer focused service contributing to the delivery of housing services to residents. Co-ordinating tenancy management and rent collection to ensure all housing management income is collected effectively.
• Ensuring fair access, process of applications, relevant background checks and allocation of vacant properties and that supported accommodation is available for use, ensuring no vacant properties and void turnaround time is minimised.
• Ensuring H&S and property standards are maintained and work effectively as a team member delivering excellent services to residents.
• Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance.
• Ensure the appropriate actions are undertaken for disposal or acquisition of properties.
• Effectively work for the efficient turnaround of void properties to ensure quick re-let with pre-let and post let checks, ensuring repairs and replacements are completed quickly. You will ensure supported accommodation is available for use in line with local Key Performance Indicators.
• Oversee and carry out where necessary the basic cleaning and room turnaround tasks to ensure standards are maintained.
• Carry out regular H&S checks as determined by the client group, management agreements and policies.
• Support and empower residents to maintain cleanliness of communal and personal space in accordance with their tenancy / licence agreement.
• Ensure the process for Gas Safety checks is strictly adhered to and residents are aware of their obligations.
• Ensure that accommodation furnishings and Welcome Packs are available for new lets. Order replacement furniture. Maintain inventory and agree the condition of accommodation at the point of re-let with the new tenant and again when the tenant is leaving.
• To generate referrals and promote accommodation vacancies by liaising with partner agencies (e.g. Housing options, Single Point of access).
• Ensure adequate induction of residents, ensuring they are aware of the input given by Housing services.

The candidate

• Knowledge of working with and supporting vulnerable people.
• Knowledge and practice in housing and tenancy management in relation to statutory obligations.
• Track record in effective tenancy management, particularly voids and arrears management.
• Sound understanding of Housing Benefit regulations and welfare reform.
• A working knowledge of Health and Safety in the workplace, implications for staff and residents.
• Communicates effectively both verbally and in writing, including letter and report writing.
• Good interpersonal skills and ability to manage challenging and diverse client groups.

For more information, or to apply for the role of Tenancy Sustainment Officer, contact me today on 0161 838 3616.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

The Visitor Experience Manager (VEM) is an integral part of the management team responsible for the oversight of a seamless House visit and visitor engagement programme during varied opening hours throughout the year to ensure that every aspect of the experience is taken into account. With extensive management experience in a visitor facing environment, the VEM will act as an ambassador for our visitors across the property, embedding their needs and expectations at the heart of the visitor experience.

With oversight of the house-based visitor operation and shouldering direct responsibility for the seamless visitor engagement programme throughout the year, they will enable a broad range of audiences to have an outstanding and inspirational visit through the consistent quality of our welcome and the stories we tell.

The VEM will play an important role in the growth and development of the Visitor Experience department, championing excellence in operational delivery, recruitment, training, customer best practice, and engagement initiatives. Using their knowledge and understanding of best practice within the sector, they will play an integral part in developing the Visitor Experience strategy and helping to future proof department objectives and delivery of KPIs.

Working Wednesday to Sunday throughout the year, they will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource across the property.

Primary Responsibilities:

Operational Management

House Based Operation

• Have oversight of the House based visitor operation, supporting the AVEM to ensure;
  • the consistency of visit for all guests
  • presentation standards are exemplary throughout and meet brand guidelines
  • compliance throughout the operation
  • engagement of staff and volunteers with the purpose of their roles and environment
  • visitor feedback is recorded and reviewed, escalating where appropriate
• Create operational House planning document, updating regularly following operational changes
• Look strategically to future proof the house-based visitor operation, regularly benchmarking against other sector leading properties, and implementing change management where necessary 
• Actively support AVEM in operational delivery of house opening and tours programme
• Act as a Fire Warden for the property during opening hours
• Act as a point of escalation for the AVEM and team, confidently responding to any in-person visitor feedback or complaints, resolving any issues raised and escalating with suggestions for improvement to the HVE for review where necessary

Tours and Walks Operation

• Responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based, ensuring it is consistently delivered to a high standard and sufficiently resourced with staff and volunteers
• Act as a central point of contact and liaising between teams and departments to ensure spaces and resources are efficiently managed in a timely manner, in particular: Group Bookings Coordinator, Collections Administrator, and Head of Private Events
• Operational responsibility for the visitor journey and experience, staffing resources and programming at the Wedding Cake/Dairy site, as well as any satellite exhibition spaces
• Conduct informative briefings for staff and volunteer teams ahead of tours and walks
• In collaboration with the AVEM provide motivational and supportive line management and provide resources to guide and volunteer teams, encouraging them to embed the needs and expectations of visitors at the heart of the operation
• In collaboration with relevant colleagues & departments, create agreed scripts and guidance for delivery of walks and tours programme by guiding teams
• Create risk assessments and method statements, pertinent to the operational delivery of the engagement programme
• Prepare ticketing set-up for house-based activity and paid for tours in a timely manner
• Regularly attend scheduled tours and walks to monitor the consistency and quality of the visitor offer, implementing any necessary improvements
• Train to be a guide, covering staff/volunteer shortfalls to ensure consistency in the visitor offer
• Where necessary, support out of hours exclusive access tours, sharing this responsibility amongst the VE management team
• Grow and develop the public programme, with particular reference to accessible and income generating programming
• Work closely with the HVE and VEM, as well as colleagues from the Box Office, Volunteering, Collections, Gardens, Marketing and Events departments to ensure the holistic delivery of excellent visitor care and engagement
• Contribute to the planning and delivery of programming and exhibitions, ensuring all operational aspects are considered and advocating for the needs of visitors
• Work closely with the Collections department to update interpretation materials to ensure that they remain current, relevant and engaging
• Work collaboratively with the AVEM in relations to all house-based tours, supporting them to ensure the smooth running of the operation and efficient management of staff and volunteer resources, whilst ensuring scope for the AVEM to be involved in the planning and delivery of the wider tours programme

People Management

• Line manage the Assistant Visitor Experience Manager (AVEM), providing operational guidance, supporting their growth in post and prioritizing personal development opportunities
• Support & coach the AVEM in managing House based staff (Experience, Operations and Welcome Assistants) and volunteer (House Host) teams
• Consistently provide authoritative and motivational line management for guides and volunteers (Specialist Guides, Garden Guides, Wedding Cake Guides, Visitor Insights volunteers and Hosts & Eythrope Guides and Hosts) teams acting as a friendly and approachable point of contact & where appropriate sharing this responsibility with the AVEM
• Provide motivational and supporting line management for Visitor Insights volunteers and supporting HVE to analyse audiences and the visitor journey
• Create homogenous House team of staff and volunteers, striving to deliver a culture of excellence, whilst adopting a ‘one team’ approach
• Develop a culture of “exceptional service, every time, for everyone” throughout the team and be a role model of best practice
• Motivate teams to be inspired by, engage with, and safely manage historic surroundings  - demonstrating a particular interest in the house, its history and collections
• Alongside the AVEM oversee the implementation of staffing plans to ensure all aspects of the visitor operation are sufficiently resourced and align with agreed budgets
• Working with the AVEM, lead on recruiting talented and enthusiastic people, develop and coach them, driving strong performance through setting clear objectives and giving regular feedback and reviews
• Work closely with the Head of Visitor Experience, Head of Volunteering and AVEM to expand and develop a year-round integrated Visitor Experience volunteering programme – developing a strategy to grow the volunteer offer and adopt sector best practice
• Support the VE management team in performance managing shared permanent staffing teams
• In collaboration with the AVEM deliver inspiring induction and training programmes for Visitor Experience House based teams, enabling proactive staff development and ensuring that a culture of continuous improvement is in place
• In collaboration with the AVEM, develop role specific induction and training materials, continuously assessing their impact as the season progresses and updating where necessary
• Act as VE lead on planning annual best practice visitor care training for staff and volunteer teams
• Provide regular role specific training for staff and volunteer teams, including; collection and exhibition updates, security, access awareness, fire evacuation, collection care, inspecting and using ladders, and disaster management

Developing Best Practice

• Working closely with the HVE, contribute to the Visitor Experience departmental strategy
• Use experience to look holistically at house-based operation, providing a strategy for implementing best practice:
  • Efficient use of staffing resources to ensure compliance obligations are consistently met whilst maximising budgets
  • Professional development of staff team members, providing opportunities to maximise skills and experience, train further in role specific areas and opportunities to progress within the department
  • Build on the development of house-based volunteer roles, expanding the visitor engagement focus and attracting and retaining diverse volunteer
  • Ensure scope for AVEM to be involved in all of the above strategic planning
• Work collaboratively with the HVE, Group Bookings Coordinator and Marketing team to understand our audiences and to develop tours and walks aligning with visitor and group preferences
• Use experience to further develop visitor engagement programming, providing a strategy for implementing industry leading tours and experiences:
  • Research and identify audience preferences
  • Looking broadly, research and identify sector leading experiences
  • Working with the Collections and Private Events departments, take an holistic approach to developing a guide recruitment and training programme
  • Further develop existing tours programming, recruiting, training and monitoring the performance of guides/volunteers
  • Support the delivery of grounds based accessible tours and programming i.e. garden and buggy led tours
• Working closely with the HVE and Volunteering department, recruit, train and support talented and enthusiastic staff and volunteers who will deliver our public tours and walks programme and expand and develop a year-round integrated Visitor Experience volunteering offer
• Work collaboratively with the HVE, Group Bookings Coordinator and Marketing team to understand our audiences and to develop tours and walks aligning with visitor and group preferences

Budgetary & Risk Management

• Working with the Head of Visitor Experience, you will manage relevant departmental staffing and operational budgets and contribute to the financial planning process
• Management of the house-based staffing budgets as agreed with HVE
• Champion access for all, ensuring that all visitor offers meet best practice guidance for accessibility and supporting the AVEM in developing and delivering visitor facing access initiatives
• Working closely with the Health and Safety Manager to proactively ensure that all health and safety procedures are consistently adhered to across the site and sufficient training is delivered to FOH teams
• Create departmental risk assessments and method statements, ensuring they are regularly reviewed
• Support in the delivery of emergency and evacuation training for Visitor Experience and other teams where appropriate

Providing Operational Cover for the Visitor Experience Management Team

• Deputising for the HVE in their absence
• Attend key operational meetings providing feedback to the wider Visitor Experience team on upcoming events, and chair the appropriate meetings in the Head of Visitor Experience’s absence
• To provide operational coverage for the VE management team, deputising for the Visitor Operations Manager during periods where the House is closed, to provide adequate supervisory cover for all aspects of the visitor operation
• To act as a second duty manager at large events, responsible for an agreed area of the site and making necessary operational decisions
• Provide operational duty management cover in the absence of the Assistant Visitor Experience Manager

Other Duties & Responsibilities

• Act as a First Aider for Waddesdon staff, volunteers and visitors, (refresher and renewal training will be provided)
• Act as a Fire Marshall (training provided)
• To train as a “White Hat” as part of the Waddesdon Disaster Response Team, and potentially take a leadership role in the event of a major incident
• Work “front line” at busy times such as major events (Easter, Chili Fest, Christmas), or to help cover unexpected or unforeseeable staff or volunteer shortages if required
• To support some out of hours events by acting as a Duty Manager responsible for the operation of the event on the day or night as required
• Co-ordinate and participate in regular Visitor Experience staff and volunteer feedback sessions
• Develop collaborative working relationships and co-ordinate activity with colleagues in other departments to ensure the holistic delivery of excellent visitor care
• Record any accidents or near-misses, working closely with the Health & Safety Manager
• Record and process hours for seasonal payroll
• Record volunteering hours and actively participate in the My Volunteering database
• Keep abreast of latest developments in the heritage/museum sector
• Carry out any other reasonable task as requested by the Head of Visitor Experience

Skills, Experience and Qualities

• 3-5 years’ operational and line management experience in a fast-paced visitor facing role, preferably within the heritage/museum sector 
• An accomplished and experienced line manager with an empowering style, and motivational skills including coaching, team development and effective communication
• Proven experience and passion for delivering a culture of exceptional visitor experience and engagement activities
• Genuine desire to work in a varied operational role, using experience to contribute to departmental strategy
• Ability to manage time effectively and efficiently, across project management and daily operations, being visible and providing support to the team, whilst progressing and implementing departmental planning
• Extensive knowledge of best practice and trends within the museum/heritage/visitor attraction sector, with experience of analysing current practices and developing and delivering operational change
• Excellent people and communication skills, building relationships with internal and external stakeholders as well as the ability to balance complex stakeholder interests
• Experience of working with and managing volunteers, understanding the different approach needed to reward, recognise and motivate volunteers
• Sound understanding of collection care/conservation strategies and techniques
• Ability to remain calm and confident under pressure, using sound operational judgement to resolve issues, with experience of coaching others to attain similar confidence
• Proven experience of managing staffing levels and rostering to deliver high levels of visitor satisfaction and meet all compliance requirements in line with agreed budgets
• Excellent written and interpersonal skills, including some public presentation or guiding experience
• Organized and efficient approach with excellent attention to detail, and demonstrable experience of coaching others to adopt the same approach
• Experience of devising and delivering in-house training
• Some experience of budgetary management and commercial awareness
• Experience of duty and incident management, leading emergency procedures in a public environment whilst remaining calm and confident under pressure
• Practical working knowledge of Health & Safety and security legislation and it’s implementation in a visitor focused environment
• Excellent IT skills, particularly around Microsoft Office, with some use of POS and ticketing platforms
• A keen interest in heritage, arts management and the outdoors, with a particular reference to decorative arts and historic gardens
• Full driving license

This role will be subject to DBS clearance.

Prospectus are delighted to be working with a prestigious heritage site based in Essex. They are looking for a experienced and dynamic General Manager to oversee all aspects of day-to-day operations of the site. This role offers an exciting opportunity for an enthusiastic leader passionate about history, community engagement, and delivering memorable visitor experiences. As General Manager, you will be at the forefront of the site's mission to preserve and celebrate its legacy, while ensuring that visitors and community feel connected to its unique historical significance.
 
This particular heritage site is embarking on an exciting new phase in its history, under a refreshed trustee body and building on Stakeholder Engagement work completed last summer to reimagine its vision and move towards a mixed use business model. Working directly to the CEO, you will be responsible for the day-to-day management of the site, including its safety, maintenance, and presentation, to create a welcoming and secure environment for all.
 
The successful candidate will bring strong operational expertise, a strategic mindset, and the ability to manage a small but diverse team of staff and many volunteers. Financial oversight will be key, as you will monitor income and expenditure, explore new revenue-generating opportunities, and contribute to budget planning to support the charity’s mission. Experience in successfully managing organisational change, including through the use of IT, will also be useful.
 
We are looking for a leader with a background in site, operations or resource management, ideally in a historic or visitor-attraction setting. Your ability to engage with the local community and foster strong relationships will be essential, as will your dedication to creating a positive and inclusive team culture. You will play a crucial role in developing educational programs and events, ensuring that heritage site remains a valued community asset and a destination for learning and discovery. This role is ideal for a proactive and organised individual with a strong commitment to heritage preservation, public engagement, and team development.
 
If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.
 
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.