Project support jobs

As our Services’ Manager, you will oversee some of our most impactful delivery, including our Courses service, Vocation service, Digital services, and our award-winning Mentoring service. You’ll be just as comfortable working alongside the team to problem solve as you are working with the leadership team on our business plans and budget management.

Reporting to the Head of Services and working with the Outreach & Engagement Manager, you will play a key role in the services leadership team.

You will be naturally driven to achieve the best outcomes for people affected by spinal cord injury. Above all, you will be passionate about being able to demonstrate the impact of what we do, and you will see for yourself how Back Up quite literally transforms lives every day.

Volunteer Centre Sutton is looking for a passionate and creative communicator looking to make a real impact in the community. This is a new role and we are seeking a dynamic Marketing Project Coordinator to join our dedicated team! In this exciting and varied role, you’ll be responsible for developing and delivering effective marketing strategies to promote our volunteer-led projects, highlight their impact, and drive volunteer recruitment. You’ll also play a key role in supporting events, fundraising, and providing essential administrative support to the CEO and wider team to ensure the smooth running of our charity. This is a varied and flexible role, where you can bring your skills, enthusiasm and support us to grow our fabulous projects.  We will offer you support and the opportunity to develop, therefore you could be a graduate or early in your employment or perhaps a very experienced marketing coordinator looking for a flexible, fun post. If you’re ready to work with an amazing team and help strengthen our community, we’d love to hear from you! 

Mindful Mums is an award-winning perinatal mental health and wellbeing peer support project that builds resilience and confidence in women and birthing people in the first year of motherhood.

As a Mindful Mums Project Worker, you will help co-deliver our five-week Perinatal Wellbeing programme with our peer support volunteers. Within these groups, you will provide a safe, non-judgemental space for women and birthing people to share their experiences, meet others and discuss the challenges that come during the first year of parenthood. You will be involved in all frontline aspects of the project, including training volunteers who have lived through their own perinatal mental health problems. You will also help to review, monitor and evaluate the project, and disseminate learning.

You will have knowledge of perinatal mental health, be an effective communicator with experience of delivering groups or workshops, and preferably experience of working within community-based or voluntary services. Your exceptional organisation skills will support the successful delivery of the project and ensure that it is evaluated effectively.

Points to note:

• This role will involve travel across the boroughs of Bromley, Lewisham and Greenwich
• Groups take place during term time during school hours, Monday - Friday
• You must be available to deliver a full five-week programme
• Groups are held within Children’s Centres and community venues across the London Boroughs of Bromley, Lewisham and Greenwich.

Groups include:

• Pregnancy Wellbeing (antenatal)
• Mindful Mums Wellbeing (postnatal)
• Diversity Matters (for those from the ethnically diverse backgrounds)
• Young Mums (for parents aged 16-22)

Within your application, please state your preferred number of hours and the days of the week you are available. Please also mention if you have any particular expertise in any of the group formats we offer.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check. 

Closing date: Monday 14th April (11:59pm)

Likely interview date: Tuesday 29th April

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Join Our Mission for Social Justice!

Are you passionate about using data to drive real change? The Law Centres Network (LCN) is looking for a Data Project Officer to support Law Centres and Centres of Excellence to harness digital tools and data to improve efficiency, enhance service delivery, and strengthen their impact in the access to justice sector. This is a 2 year, 4 day per week role. Salary, conditions and details of the role are contained in the application pack.

About Us

For nearly 50 years, LCN has been at the forefront of social justice, supporting 40+ Law Centres across the UK to help people access legal advice and representation to solve every day legal problems. We champion the work of Law Centres across the UK, support the services they provide, and campaign together on a national scale for equal access to justice for everyone.

Why Data Matters

In today's world, data is essential for shaping policy, securing funding, and improving services. This project will support Law Centres in developing stronger data collection, analysis, and data management to better tell the stories of their clients and measure their impact.

Your Role

As a Data Project Officer, you will:

• Support Project Development – Work with the project team and Law Centres to guide project strategy, delivery and administration.
• Engage with Law Centres – Build relationships to understand their data challenges and encourage participation in the project.
• Gather Insights – Collect and analyse data on Law Centres work, and to inform project activities and project development.
• Training – Develop training and capacity building strategies to improve data skills and practices.
• Share Learning – Document project successes, challenges and best practices to support the wider social justice sector.
• Communications – Develop strategies to highlight project achievements and lessons learned.

Why Join Us?

• Impactful Work – Help strengthen access to justice for vulnerable communities.
• Innovative Approach – Be part of an innovative project to improve data use in the charitable legal advice sector.
• Professional Growth – Access professional development and training opportunities to help boost your skills.
• Supportive Network – Collaborate with a community of 40+ Law Centres.
• Flexible & Inclusive – Enjoy a values-driven workplace with flexible working options.

This is a 2 year 4 day per week role. Salary, conditions and details of the role are contained in the application pack.

Join us in using data to make the UK a fairer place!

Application Deadline: 18th April, 5pm

Working closely with the Executive Director, senior team members and trustees, we are looking for an Executive Assistant and Company Secretary who has knowledge and experience of working with senior management and trustees in the arts and/or charitable sector to support the effective governance and leadership of the organisation.

You will be highly organised, diplomatic, and proactive with good attention to detail.

Contract and Hours
Permanent, full or part-time, 1.0 (36.25 hours / 5 days) or 0.8 ( 29 hours / 4 days) per week, 9.15-5.30pm per day, including lunch break. Minimum two days per week are to be worked at Crafts Council office, with requirement to attend all relevant Board and committee meetings and key staff events.

Crafts Council aims to support flexible working and part time arrangements where it is appropriate for the role.

Salary
£28,000 to £34,000 gross per annum based on full-time working, dependent upon experience.

Location
Crafts Council Office and Gallery is based in Islington, London, with some hybrid / home working.

Role to Commence
As soon as possible from May 2025 onwards.

Reporting to
Managed by the Executive Director and supporting the Senior Management Team and Trustees.

Key Responsibilities

• Act as Company Secretary for board and committee meetings - Organise meetings, planning up to a year in advance and working with trustees to ensure availability
• Prepare papers, ensure that they are issued in a timely manner, draft minutes, keep log of follow up actions
• Support the Executive Director with email and correspondence
• Drafting responses and acting as a first responder, provide personal assistant duties and leadership administration, such as arranging internal and external meetings, travel itineraries and diary management
• Meeting preparation: Prepare agendas, gather necessary materials, and follow up on action items from meetings
• Support the Executive Director in drafting briefing documents, reviewing policy documents and providing succinct summaries
• Project support: Assist with project management tasks, including research, data compilation, and presentation preparation
• Make use of time-saving tools (AI) and ensure that Executive Office is run efficiently and productively
• Support Craft Council Executive team with administration duties, including diary management, presentation design, meeting and travel co-ordination and follow up, processing invoices and expenses
• Support with event management where required, e.g. board and staff away days
• Support the recruitment and induction of new trustees, ensuring that induction packs are up to date and accurate
• Provide administrative support to the Chairs & trustees as required
• Reconcile financial expenditure, such as credit cards, raise purchase orders and code invoices as required
• Be an ambassador for the Crafts Council and represent it at appropriate events
• Be discrete, maintaining confidentiality and being comfortable dealing with a wide range of people

Note: Board related meetings include Trustee meetings (4 per year), Finance Audit & Risk meetings ( 4 - 6 per year), Nominations and Remuneration Committee meetings (x 1 per year) and other Committees and Panels (as required).

General

The postholder will:

• Have a strong commitment to accessibility and social justice, ensuring that we are adhering to best practice

• Assist in developing and maintaining effective teamwork across Crafts Council

• Be flexible within the broad remit of the post

• Continuously seek ways to improve personal, team and business performance

• Attend and participate in Crafts Council performance, development, and training programmes

• Ensure that you comply with all Health and Safety regulations and safe working practice as required by current legislation and the Company’s Health and Safety and Safeguarding policies and practices

• Adhere to Crafts Council policies, procedures and code of conduct including in relation to GDPR

• Participate as an active and responsible member of the management team and contribute to the development of Crafts Council policies, strategies, business and operational plans

• Understand the importance of equality and inclusion in the workplace

• Always promote the highest level of customer experience

• Undertake any other duty which may be reasonably allocated

We are offering an opportunity for a qualified Technical Specialist in Conservation Design & Impact to play a central role in delivering and supporting Fauna & Flora’s work to strengthen project design and monitoring, evaluation and learning (MEL) to understand impact at project and organisational levels and strengthen conservation practice.

Your experience will include theory-based project design and MEL, and you will have knowledge of a breath of MEL approaches relevant to conservation work – including social, ecological, behavioural and capacity building. More practically, working closely with targeted project teams and other technical specialists, you will play a vital role in creating and implementing context-appropriate, pragmatic project MEL systems. This will include supporting project teams in the design of impact focused MEL based on the project’s Theory of Change, creation of holistic MEL framework and establishment of protocols for the collection, analysis and evaluation of data, and potentially conducting (or facilitating self-) evaluations of project data where relevant. These will all be considerate of the context of the project, ensuring that the time, skills, and funding investment needed is practical. Your skills will be grounded in practical experience of delivering conservation initiatives, and you will have direct experience of delivering MEL from design through to analysis, interpretation and management and use of gathered data.

You will also be experienced at building the capacity of others operating within varied resource constraints and contexts. This could include formal training, accompaniment and coaching. You will be able to think holistically and work collaboratively with project staff, partners, and other technical specialists from diverse disciplines to effectively embed enhanced MEL into conservation projects and to document and share learning. This will include the production of guidance materials, active participation in Communities of Practice, and facilitating peer learning and training.

This position is based in Cambridge. Some local and international travel may be required. In return, the role offers the opportunity to work within a ground-breaking and entrepreneurial organisation, at the forefront of global conservation. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance. Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

Please visit our website and download the job application pack for further details on how to apply.

The closing date for applications is Sunday, 27 April 2025. Interviews are likely to take place during either the week commencing 12 May 2025 or the week commencing 19 May 2025.

Your primary task will be to take on responsibility for managing specific projects such as those outlined below, and to lead on other projects as identified by the Chief Operations Officer (COO). You will be working alongside the COO to provide operational, developmental, and strategic support for the charity, ensuring its continuation, sustainability, and success. You will provide strong communication and organisational skills and ensure systems are in place to facilitate effective co-ordination and functioning of all sections of the charity. You would be expected to work autonomously and be able to meet deadlines. You will actively seek and develop new opportunities for our charity and be able to deputise for the Chief Operations Officer when appropriate, e.g., during annual leave. This includes ensuring all reporting aspects are complete, including liaising with other team members.  

AREAS OF WORK, TASKS, AND RESPONSIBILITIES

Project Management

• Responsible for ensuring robust project management documentation is in place, producing milestone plans and monthly updates, and highlighting any risks.  
• Taking full responsibility for the coordination and delivery of designated projects from start to finish.
• Organising cultivation events, including venue sourcing, booking, and attendee management.
• Organising international trips for clinicians, including: booking flights and accommodation; organising travel insurance; managing visa applications and other necessary paperwork; managing all communications with clinicians.
• Bringing teams to the UK for training visits, including: liaising with hospitals and relevant departments; organising flights and accommodation; managing visa applications and other necessary paperwork, managing all communications with clinicians.
• Coordinating and producing/accessing training videos and resources, and liaising with the specialist website provider for upload and management.

Charity Development

• Working to manage charity activities, including, but not limited to:
  • Positioning CLEFT as a respected charity and ensuring it works to influence and encourage good practice within the sector.  
  • Liaising effectively and working with the Board of Trustees, committee members, and section leads, as well as other relevant stakeholders.  
  • Seeking opportunities to promote and develop the charity within the sector.  
  • Supporting the charity in development opportunities with sector specialists, outside organisations, and other key stakeholders to develop relationships on behalf of the charity.  
  • Maintaining a direct link to the Board of Trustees, committee members, and section leads through meeting attendance and ongoing comms via email/WhatsApp, contributing effectively where needed.  

Other areas of responsibility

The Deputy Operations Officer should be prepared to perform other duties that may be necessary from time to time, falling within the remit of responsibility of this post and appropriate under the charitable objects and development plan. These may include but are not limited to:

• Shared running of the virtual office.
• Regularly liaising with Trustees and keeping them updated.  
• Updating and adhering to CLEFT’s policies and procedures, including the development of new policy when directed or identified.  

As a small charity, all team members need to be flexible with their approach and be willing to undertake basic duties as and when required.

We are searching for a Communications and Project Assistant to join our team. You will be working with our Brand and Communications Team to craft on-brand communications across our social media platforms and website. In this role, you will support the implementation of our communications strategy and develop content on our website, all whilst following our visual identity and tone-of-voice guidelines. You will also be working with the wider NDC team to support the delivery of our online training and workshops.

Role Description

Communications

• Support implementation of social media strategy
• Schedule and post content on social media platforms (LinkedIn, Instagram, BlueSky, YouTube, X)
• Update website copy and other content (using SquareSpace)
• Support creation of visual assets for social media and website using Adobe Express (or other Adobe Creative Suite software if you have experience)
• Format documents in line with our brand guidelines
• Research trends and opportunities across social media platforms (content, sounds, filters, keywords)
• Support team members to produce reports and presentations

Project

• Monitor training and course bookings (using Acuity Scheduling)
• Support training and workshop administration
• Support online events (we host on Zoom and Microsoft Teams)
• Transcribe/edit auto-transcribed captions for video content

General

• Be a point of contact and support team members
• Support with other general administrative tasks to support Neurodiverse Connection to run efficiently in line with our organisational strategy and values

Recruitment Details

How to apply

The application process is in two stages:

Stage 1:

• Download and complete the application form.
• You will be asked to enter some of your contact details and details of previous work.
• You will then be asked to answer 3 questions.
• You will also be asked to complete an optional equality and diversity form.

Stage 2

• If you are shortlisted you will be invited to attend an online interview and complete an online task.
• You will be sent the interview questions 5 days ahead of the interview date.
• As part of the interview, you will be asked to complete two tasks that is relevant to the role on the day of your interview.

Application Time Line

• Deadline for applications : Tuesday 15th April, 9am
• Applicants notified if shortlisted : Tuesday 22nd April, no later than 5pm
• Dates of online interview : Monday 28th and Tuesday 29th April
• Interviewees notified if they have been appointed : Tuesday 6th May, no later than 5pm

About Neurodiverse Connection

Neurodiverse Connection is a Neurodivergent led Community Interest Company.

Our mission is to:

• Listen to and amplify neurodivergent views and voices.
• Give additional consideration to intersectionality and how we can support the amplification of views and voices that are often unseen and unheard.
• Support people from different neurologies to understand each other, facilitating solutions to the double empathy problem.
• Lead on changing understanding of sensory and social processing differences, particularly in relation to the built environment.
• Challenge the common misunderstandings and misconceptions of autism and support an improved understanding of neurodiversity within health and social care.
• Promote an improved understanding of neurodivergent culture and communication
• Support neurodivergent people to have equal opportunities in life
• Support neurodivergent people to have equal opportunities and outcomes in health
• Support neurodivergent employment, including in leadership positions and facilitating change for the neurodivergent community

Our commitment to you

It’s part of our mission to be a great place to work and to demonstrate how to work in neurodivergent affirming ways. We believe this is beneficial to everyone, regardless of neurology.

We aim to:

• Offer flexibility in delivery hours, within agreed parameters
• Work to make Neurodiverse Connection an organisation that you enjoy being part of, that supports you in your role, that recognises your contribution and that delivers great outcomes for the neurodivergent people we work to support
• Involve you in shaping and directing the organisation
• Listen when we don’t get it right, and welcome constructive feedback
• Involve team members in development opportunities and spending the social value we’ve accumulated together
• Seek ways for team members to develop in their role

We offer:

• 35-hour full time working week
• 4% work place pension contribution
• 26 days annual leave plus bank holidays pro rata
• Access to a wellbeing fund

Further Information

Before completing the application formplease carefully read the full role description and personal specification found in the application pack. If you need support or have any questions please:

• Review the application pack and see if your question has been answered
• Review the FAQ on the recruitment webpage
• View a recording of the Q&A session, on our YouTube channel, that was held on Tuesday 1st April

Birmingham and Solihull Women’s aid have for over 40 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have colleagues offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

This role will develop and delivery family support and play sessions to children and young people in our refuge accommodations, with a focus on strengthening family connections.

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team. 

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.  

The closing date for receipt of completed applications is at noon on Wednesday 30th April at 12 noon. Interviews will take place in the weeks commencing 12th May.  

Action Foundation was established in 2005 to assist asylum seekers, refugees and other migrants in Tyne and Wear. We aim to empower refugees, asylum seekers, and other migrants to live independently through a commitment to supporting them to achieve self-sufficiency and integration into the community.

The Language and Learning service has developed and enhanced its support towards better integration to include three streams of support which include employability workshops and advice, digital skills courses alongside non-accredited ESOL classes. We are looking for a full-time project manager to lead our staff and volunteer teams in the delivery of these streams of support.

You will line manage the Project Officer(s) responsible for different aspect of the service work and support them with the delivery of in-person classes and where required any online classes. You will also play an important role at a strategic level in developing partnerships and networks with formal and informal providers of ESOL, employability and digital skills to promote and enhance the service.

Action Foundation is an Equal Opportunity employer, and we welcome applications from all sectors of the community, particularly those who have lived experience of migration and language learning. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process.

Application deadline is 23:59 on Monday 5th May 2025

Interviews are planned to be held on the week commencing 12th May 2025 at Action Foundation Newcastle, (subject to change)

Essential Information

Hours: 35 hours per week (Full Time)

Location: Based at Newcastle offices. Occasional regional or national travel for training or networking when necessary.

Salary: £31,483- £36,581 plus 6% pension contribution

Contract: 35 hours per week (Full Time)

Annual Leave: 28 days + English Bank Holidays

Application deadline: 5th May 23:59

Interviews to be held: Week commencing 12th May 2025

Please go to Action Foundation website for a link to the Job Description and Application Form.  If you are interested in applying and require more information about the job role, or if you would like any support in the application process, we would encourage you to contact the named person in the advert on Action Foundation website.

Note: We reserve the right to close this vacancy early should we receive sufficient applications.

Are you an experienced programme leader with a strong track record in driving improvement across complex projects?

We are looking for a Programme Lead at the Motor Neurone Disease (MND) Association to support the strategic delivery of projects across our Services & Partnerships team which positively impact people living with and affected by MND.

As Programme Lead, you'll manage a portfolio of high-impact projects that drive real improvements to the way we deliver services. You'll shape and oversee programme frameworks that bring innovation and strategic focus to our work-ensuring every project delivers value, on time and on budget. This is a unique opportunity to embed lasting change, influence the future of our services, and champion a culture of continuous improvement across the MND Association.

Key Responsibilities:

As Programme Lead, you will oversee a wide range of service improvement projects, providing strategic direction and ensuring consistent, high-quality delivery across the programme. Working closely with Project Managers and senior stakeholders, you will ensure projects are well planned, inclusive, and aligned with the Association's long-term goals.

• Provide strategic leadership and oversight for projects delivered by the Service Improvement & Transformation team
• Support Project Managers in developing robust project plans, ensuring effective delegation, resource use, and sustainable outcomes
• Define and agree project scopes with sponsors, setting out clear objectives, resource requirements, timelines, and measures of success
• Effectively engage and influence stakeholders including Project Sponsors, Heads of Departments and Managers to drive engagement and secure alignment with the Association's broader strategic objectives
• Promote innovation and best practice throughout the project lifecycle, supporting a culture of continuous improvement
• Lead programme-wide stakeholder engagement, acting as the main point of contact for senior internal and external audiences
• Encourage a collaborative and co-produced approach to project design, ensuring engagement with Association staff, volunteers, and people with lived experience of MND in the project design and implementation phases to ensure accessibility, inclusivity, and relevance
• Oversee programme reporting and risk management, working closely with Project Managers to monitor progress and escalate issues where needed
• Manage programme budgets with support from Project Managers, ensuring financial plans are accurate, efficient, and aligned with delivery needs
• Oversee relationships with external suppliers and partners, ensuring accountability, timely delivery, and contract compliance

About You:

We're seeking a Programme Lead with strategic vision, excellent leadership skills, and the ability to collaborate across teams and departments.

• Proven experience delivering a broad portfolio of projects, ideally in healthcare, non-profit or service-led settings
• Expertise in Quality Improvement and implementing service improvements across an organisation
• Skilled in programme planning, financial management, and resource optimisation
• Ability to lead with innovation and evaluate impact using data and feedback
• Excellent communication and stakeholder engagement skills, including at senior levels
• Committed to inclusive, collaborative leadership and continuous team development
• Strong risk management capabilities, with confidence in problem-solving and adapting approaches
• Experience overseeing supplier relationships and contract management

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role is home-based, with occasional travel to our offices in Northampton and London.

We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience in leading the design, development, and strategic delivery of a diverse project portfolio, particularly in healthcare, non-profit, or service-driven organisations.
• Ability to advocate for and implement Quality Improvement (QI) practices, fostering organisation-wide engagement with service improvement initiatives.
• Experience in developing programme frameworks that align with organisational objectives, with a focus on optimising resources, meeting timelines, and ensuring sustainability.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If you are looking to make a meaningful impact through improvement and innovation, we'd love to hear from you. Join us as Programme Lead and help shape the future of service improvement.

We are looking for a Project Manager within our Service Delivery team. You will need experience of developing and maintaining relationships with clients as well as excellent project management skills with a track record in undertaking and managing projects from commissioning through to completion. You will also need quantitative research experience with skills in questionnaire design and experience of online and postal methodologies, data handling, analysis and reporting.

Salary: £31,016 - £38,500 per annum, plus benefits (pro rata if applicable)

Contract period: Fixed term contract for 12 months

Job Type: Flexible (part time or full time - 30 to 37.5 hours per week, over 5 days Monday to Friday)

Reporting to: Team Leader of Picker Programmes

Team: Service Delivery

Location: Oxford / hybrid working – up to 100% remote (must be based within the UK)

You will be responsible for building and maintaining effective relationships with a portfolio of key customers as well as ensuring successful delivery of a range of customer programmes, including a project relating to people’s experiences of having babies in neonatal care.

In this Role

In this role you will:

• Build and maintain effective relationships with a portfolio of key customers
• Ensure successful delivery of a range of customer programmes across quantitative survey development and implementation, qualitative research and mixed mode evaluation projects
• Complete activities including questionnaire design, administration of surveys, managing, collecting and checking data, resolving queries, producing reporting outputs, providing final quality assurance, managing day to day interactions with key sub-contractors
• Work collaboratively within Picker and external partners to successfully complete service delivery to the highest standards
• Ensure all surveys and other documentations are published in accordance with company working practices, internal working practices and external regulatory requirements

About you

You will have:

• Demonstrable experience of managing and developing client relationships
• Excellent project management skills with a track record in undertaking and managing projects from commissioning through to completion, on time, on budget and to total client satisfaction
• Experience of undertaking quantitative research: questionnaire design; experience of online, postal methodologies; data handling, analysis, and reporting
• Relevant experience in employee surveys, patient surveys, social research or market research
• Ability to work to deadlines and tight timescales, managing time and adjusting priorities accordingly
• Ability to manage workload with frequent interruptions, multiple demands on time and requests from stakeholders
• Ability to work independently under managerial direction, seeking advice as required, and gain required approval at predetermined stages of projects
• Been educated to degree level or equivalent in a relevant discipline, or equivalent experience

This is a summary of the job description. Please review the full job description.

About Picker Institute Europe

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.

We evaluate the areas of health and social care that matter most to people, producing actionable and insightful results to drive advances in standards. If you are passionate about putting people at the forefront of healthcare services, then Picker could be the place for you.

Working with us

Here at Picker, we believe in treating our people well; from excellent career opportunities to a positive, collaborative culture. We all work with a shared set of values that inspire us to achieve the biggest impact. We work to understand, measure and improve the areas of health and social care that matter most to people, producing actionable and insightful results to help providers deliver better care. If you are passionate about putting people at the forefront of health and care services, then Picker could be the place for you.

Working alongside colleagues who are experts in their field, you will be part of a team contributing to our vision ‘the highest quality person centred care for all, always’. You will contribute to our research with NHS Trusts and many high profile charities, such as The British Heart Foundation, Pancreatic Cancer UK and Mind.

To support you we offer a friendly, person centred working culture with many benefits including:

• Flexible and hybrid working opportunities, including flexible start and finish times
• Convenient Oxford location with free parking
• 25 days annual leave, increasing to 30 days, plus eight public holidays
• Option to buy or sell up to 5 days of annual leave
• Christmas office closure (currently an additional 3 1/2 days leave)
• Contributory company pension scheme (currently employer matching up to 8%)
• Enhanced maternity, paternity and adoption pay
• Free life assurance (currently 4 x salary)
• Tailored learning and development, including access to complete iHasco training library
• Health and wellbeing resources including an Employee Assistance Programme
• Employee loan scheme (rental deposits, UK work visas, season ticket, emergency)
• Regular calendar of social activities organised by a dedicated Social, Wellbeing and Employee Engagement team

Reports to: Head of Publishing
Salary range: £38,251 – £44,000 pro-rata (£29,143.62 - £33,523.81 actual per annum)
Location: London – EC4Y 8EE (Hybrid)
Contract: Fixed term until 31st August 2026
Working pattern: Part time - 24 hours per week

Job Purpose

As Project Manager for the BSR registers you will ensure the continued success of BSR’s biologics and biosimilars registers and support BSR’s Registers and Research Committee. This role requires someone who is highly organised with a keen eye for detail, strong financial and commercial acumen, and the ability to develop relationships with stakeholders from across a range of different sectors.

About the BSR registers: The BSR registers are a vital source of rheumatology data, which we encourage the rheumatology community to access and analyse for research purposes. BSR’s three active patient registers covering rheumatoid arthritis, psoriatic arthritis and juvenile idiopathic arthritis are open for recruitment. Our ankylosing spondylitis register, although closed for recruitment, is available to access for academic research and is contributing data to research questions coming out of the EuroSpA research collaboration.

Main Responsibilities

Management of the BSR registers

• Hold overall responsibility for management of the BSR registers including all legal, contractual and financial matters
• Work with BSR’s delivery partners and registers funders to ensure that contracts, protocols and other agreements are implemented, upheld and administered effectively
• With support from the Head of Publishing and Director of Practice and Quality, negotiate, agree and manage contractual agreements with partners and funders
• Proactively and diplomatically manage contractual and legal risks and issues as they arise
• Ensure the rights and obligations of the BSR (including intellectual property rights and patients’ data protection rights) are upheld and met
• Monitor emerging issues and changes to policy and regulatory frameworks that impact BSR registers, ensuring that colleagues and partners receive timely updates and that BSR responds promptly, ethically, and transparently

Relationship Management and Communications

• Develop and maintain strong and productive relationships with BSR’s delivery partners and funders
• Support the delivery partners to maximise recruitment to the BSR registers
• Oversee and facilitate communications about the registers between BSR, partners, funders and stakeholders
• Develop relationships with relevant stakeholders, including regulatory and oversight bodies
• Collaborate with BSR’s communications team to drive registers awareness and engagement and develop content for social media, website and member communications
• Collaborate with other BSR teams to ensure joined up working, share good practice and evidence

Management of BSR’s Registers and Research Committee

• Provide secretariat to the BSR Registers and Research Committee through organising three meetings per year, preparing agendas and papers, note and minute taking and managing the committee membership, working closely with BSR’s membership team
• Support the Committee to develop and deliver its workplan

Person Specification

1. Experience in a programme or project management role
2. Knowledge of the health care and/or life sciences sectors
3. Strong commercial acumen, with experience of contract and supplier management
4. Budget management and financial reporting skills
5. Experience of managing complex stakeholder relationships, including partnerships
6. Strong organisational skills, with the ability to work under pressure to deliver multiple projects with conflicting deadlines
7. Excellent interpersonal skills with the ability to communicate, present and build relationships
8. Able to understand and interpret academic research for non-academic audiences

Benefits of working at BSR

We offer a wide range of benefits, most of which start from day one of joining us. Our benefits fall into four main areas: Wellbeing, Time- based, Learning and development, and Financial. Just some of them include:

Wellbeing: 

• Free period products in our office
• Free flu vaccinations 
• Mental Health First Aiders 
• BUPA healthcare scheme- we offer a cash plan, which you can add children or partners to 
• Employee Assistance Programme. This is a free, confidential counselling service to all staff, as well as a general advice service provided by BUPA 
• WeCare offers access to a 24/7 virtual GP, as well as a mental health support service, a get fit programme and an online portal with lots of helpful resources 
• Our enhanced sick pay offer is: 
  • Up to two years’ service: 4 weeks full pay and 4 weeks half pay 
  • After two years’ service: 12 weeks full pay and 12 weeks half pay 
• We work in a social environment with a range of activities, both virtual and in person, run by our Social Squad. This includes an organisation- wide volunteering day. 

Time-based: 

• We offer 30 days annual leave in addition to bank holidays (pro-rata for part time employees)
• All staff can request sabbaticals at any point, which are considered on a case-by-case basis 
• We also offer an extra day for moving house 
• Bank holiday swaps- you can swap a bank holiday day for another day’s leave (entitlement remains 1:1 days) 

Learning and development

We will help you develop your career by supporting your personal development and encouraging internal progression. This includes recognising individuals’ achievements through our internal staff awards. We offer a huge range of learning opportunities, both in-house and externally. This includes a thorough induction programme when you join us, as well as development opportunities aimed at line managers, and wellbeing-based learning sessions. And if professional membership is a required part of your role, we’ll cover the cost of that.

Financial: 

• We offer a performance related pay incentive scheme 
• Income protection scheme 
• You’ll be enrolled on our pensions scheme with Aegon (via Second Sight). Our current pension match is 5% employer contribution if you contribute 4% (9% contribution in total). 
• Our life assurance policy pays three times your basic salary 
• Interest free season ticket loans 
• Ride-to-work scheme 
• Interest-free loan scheme 
• We also provide generous enhancements within our parental and family leave policies. 
  • Our maternity/shared parental/adoption offer is 6 weeks at full pay, 33 weeks at half pay, followed by 13 weeks at the statutory rate. 
  • Our paternity leave offer is 6 weeks at full pay. 

Job Title: Individual Giving and Legacies Manager

Salary:  £38,000 - £40,000

Responsible to:Head of Fundraising, Ruth Strauss Foundation

Accountable to:  Board of the Ruth Strauss Foundation

Hours per week:Monday-Friday 9.00am – 5.00pm

Location:Hybrid: minimum 2 days a week in London office

Job Purpose

The Ruth Strauss Foundation is looking to grow its fundraising team and this role will play a pivotal part in developing Individual Giving for the organisation. This role will lead the Individual Giving and Legacy programme, responsible for building the database of regular givers, introducing new campaigns and products to acquire new donors and increase retention rates and lifetime donor value.

This role will be responsible for developing a supporter centric marketing strategy generating a supporter journey which drives excellent supporter experience, creating a RSF family of donors. This role will develop products for in memory fundraising and build our legacy programme from scratch, developing a legacy fundraising strategy and subsequent comms plan and journey.

Key Relationships:

• Head of Fundraising
• Head of MarComms & Digital
• Head of Mission Services
• Head of Finance
• RSF Individual Supporters
• Gift in Wills organisations

Key Responsibilities

• Deliver RSFs Individual Giving and Legacy programme, ensuring the programme meets budgeted income and spend.
• Manage a portfolio of campaigns, owning a personal income target of over £300k
• Produce a regular giving strategy to generate growth in income and acquisition/retention numbers
• Develop robust supporter centric supporter journey’s, feeding into a wider onward journey to increase the lifetime value of our donors
• Produce a legacy strategy to introduce legacy fundraising to RSF, growing a database of legacy pledgers through sensitive and impactful legacy marketing
• Introduction of new appeal campaigns and individual giving products to the individual giving portfolio
• Develop products to support in memory fundraising
• Utilise audience analysis and sector trends to generate compelling supporter communications, connecting to supporter motivations and interests.

Key activities

• Produce a 3 year programme strategy for Individual Giving and Legacy fundraising contributing to the ambitious growth strategy for RSF
• Project management of a year long Individual Giving communications plan and associated campaigns/products.
• Produce a marketing strategy for our individual givers which focusing on increasing the number of new donors acquired as well increasing retention, average value donated and gift aid conversions of our existing database.
• Introduce new in memory products and campaigns to support fundraisers wishing to raise funds in memory of a loved one.
• Introduce a legacy marketing strategy to grow legacy fundraising at RSF, introducing KPIs to monitor impact across pledgers and intenders
• Establish business rules for recording Individual giving data on Salesforce to ensure that future analysis of the programme is robust and reliable
• Introduce new fundraising campaigns to reach new audiences and re-engage with existing donors
• Project management and delivery of existing Individual giving campaigns
• Introduce new individual giving campaigns to the portfolio, identifying key opportunities in the year using audience understanding, aligning with RSF’s strategy
• Work closely with gift in wills organisations to grow RSF’s legacy fundraising, reaching new audiences, connecting with solicitors across the UK
• Work with the Head of Finance to develop a legacy administration process
• Budget management and post activity delivery metric analysis, ensuring a robust contingency planning process is in place
• Development of fundraising collateral in conjunction with campaigns/products
• Coordinate the marketing requirements for each activity, producing pre and post communications/marketing collateral – including working with external production companies where required
• Set up product/campaign processes including fulfilment and supporter stewardship
• Ensure all individual giving and legacy activities are compliant with fundraising code of conduct, GDPR and other IG processes/policies
• Conduct regular sector wide and competitor research to stay ahead of trends and maximiseopportunities for RSF

This Job Description reflect the duties of the post as they exist at this time and may be subject to change based on the needs of the Fundraising team. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.

Expertise required

• Exceptional experience of managing an individual giving programme, managing a range of campaigns/products of varying size and scale including acquisition activity, warm appeals and reactivation
• Excellent organisational and administrative skills including budget management, project management and prioritisation.
• Excellent data analytical skills, able to set up processes to capture data and analyse data to ensure strategic decisions are based on audience insight and analysis
• Experience of developing plans and budgets, and reporting against financial targets and key performance indicators
• Experience working with CRM systems and project planning tools
• Excellent communication skills – able to utilise data analysis to produce compelling fundraising communications, understanding supporter motivations, engaging audiences to generate fundraising growth.
• Strong team player and project leadership, ensuring clear and regular communication with the RSF team and stakeholders as appropriate
• Strong relationship management across stakeholders of multiple levels and organisations.
• Innovative thinker who has experience of building successful fundraising campaigns from scratch
• A willingness to adapt and be flexible. There are often new projects, changing priorities, and new processes that you will need to embrace.
• Ability to keep calm under pressure and maintain a clear head
• Meticulous attention to detail
• Ability to undertake travel, including overnight stays where necessary

Personal Attributes

• Creative, results-driven, and proactive in approach
• Excellent multi-tasker
• Strong interpersonal skills to build positive relationships with a range of stakeholders 

How to apply:

We are committed to being an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We welcome applications that help us in our mission to be a place where you can be yourself and thrive.

Please share your CV and covering letter.

Interviews will be planned as applications come in. The application process may close early.

We take your privacy very seriously and promise to keep your details safe. Check our Applicant Privacy Policy to find out more.

About the Ruth Strauss Foundation

In early 2018, Ruth Strauss, the wife of Sir Andrew Strauss the former England cricket captain, was diagnosed with an incurable lung cancer that affects non-smokers. Ruth died on December 29th 2018; she was 46 years old and mother to two children, then aged 10 and 13.

In her memory, Sir Andrew has launched The Ruth Strauss Foundation to:

• Provide professional emotional support for families when a child is facing the death of a parent
• Facilitate collaboration and influence research in the fight against non-smoking lung cancers