Project Administrator Jobs
Main purpose of the role
The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.
The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.
Location: We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.
Duties and responsibilities
Communication
- Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
- Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Ability to meet and uphold SLAs.
- Ensure KPI’s are met to adhere to RCUK’s standards.
- Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
- Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
- Liaise with wider organisation to manage task at-hand.
- Respond to email queries from multiple inboxes.
- Speediness in responses to live chat queries
Administration
- Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
- Monitor stock levels working with the current stock management system (ARK).
- Take accurate minutes of meetings.
- Meet operational targets set by the management team.
Courses
Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.
- Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
- Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
- Liaise with Course Centres, managing and approving courses in line with current course Regulations.
- Organise course materials and keep accurate records by:
o liaising with suppliers to maintain adequate stock levels of course materials
o organising the dispatching of course materials to Course Centres
o liaising with Course Centres and the supplier to resolve issues - e.g. lost orders
o liaising with Finance regarding invoicing and payment of accounts
- Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
- Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
- Provide absence cover within the coordinator team.
- Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.
The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.
Interviews will be held w/c 9th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
The client requests no contact from agencies or media sales.
Summary
- Respond to general enquiries about the Racial Justice Unit grants programme.
- Encourage timely submission of grant documentation, reports, payment claims, and any additional paperwork requested by project teams.
- Maintain timely and efficient processing of grant acceptance paperwork, so that all documentation is submitted on time, is complete, and is filed correctly.
- Create, maintain, and update pipeline trackers for RJU funding stream.
- Support with any administrative processes required to prepare grant records for migration to a new Grants database.
- Act as the first point of contact for enquiries relating to Racial Justice Unit grantadministration, dealing directly with them where appropriate or directing them to appropriate member of staff.
- Substantial hands-on administrative experience, ideally in a grant-making environment, or on a high-profile programme involving multiple stakeholders.
- Experience in developing, implementing and maintaining effective administrative systems and processes.
- Experience of building excellent relationships and communicating effectively withstaff and external stakeholders at all levels.
- A salary of £16,691 (FTE £33,382) per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1 day per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
We're looking for passionate and dedicated individuals to join us as Project Workers to join our Multiple Disadvantage Services across London. We have multiple positions available in services in Camden and Westminster to join our dynamic teams in providing tailored support to our clients with multiple disadvantage.
As a Project Worker Multiple Disadvantage, your primary purpose is to provide comprehensive, trauma informed support to residents within a psychologically sensitive accommodation setting. Your role will encompass a wide range of responsibilities aimed at ensuring the wellbeing, safety and development of residents.
About the roles in our women's services in Camden:
In this role, you will be part of a specialist team working with women who have complex needs, including mental health challenges, substance misuse, offending behaviour, and physical health issues. You’ll use a gender-informed approach, ensuring that women feel safe, supported, and empowered. This role will give you the opportunity to provide personalised support, helping clients develop independent living skills, build social networks, and access external services.
Your day-to-day work will involve conducting needs and risk assessments, creating support plans, and facilitating group work and structured interventions as part of our in-house recovery programme. You’ll work closely with external agencies to ensure that clients receive the holistic support they need, with a focus on both harm minimisation and recovery.
For roles in our women's services we ask for female only applicants. For occupational requirement reasons (exemption under the Equality Act 2010; Schedule 9 Part 1).
About the roles in our multiple disadvantage service in Westminster:
King George’s is a 68 bed hostel for men with complex needs and a history of rough sleeping. It is part of Westminster City Council’s Rough Sleepers Pathway. Many of our clients are deemed high risk/high support due to chronic mental health and physical health issues, high levels of substance misuse, and offending histories. We accept that our clients have experienced complex trauma, usually from a very early age and often throughout their lives including currently. For this reason, we work to imbed the Psychologically Informed Environment (PIE) approach in a service.
Reporting to the Manager, your role will require you to develop, support and motivate the people who we support and accommodate.We run a service that is creative, responsive and that provides a foundation which empowers people to achieve their aspirations and make positive and sustainable life changes. You will be crucial to making that happen. This role can make a real difference to individual's lives and crucially, support individuals many of whom face multiple disadvantages and have complex needs.
About you:
- A solid understanding of person-centred approaches, harm minimisation, and trauma-informed care.
- Strong interpersonal skills and the ability to build meaningful relationships with clients, empowering them to engage with community resources and take positive steps forward.
- Flexibility, creativity, and resilience in working with a sometimes challenging and hard-to-engage client group.
- Proven experience and skills in delivering highly personalised assessment and casework, support planning, goal setting, advocacy, and the ability to apply this in a caseload of clients who find it difficult to engage in formal keywork and where there are barriers to accessing statutory support.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 8th December at Midnight
Interview Date: Weds 18th and Thurs 19th December online via Microsoft Teams
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Committees Officer
Reports to: Operations Manager
Hours: 21 hours per week (flexibility to work remotely with one day per week with the team in our central London office)
Salary: £28,000 FTE
Other benefits: Company Pension Scheme, Employee Assistance Programme
About the Association for Laboratory Medicine
The Association for Laboratory Medicine (LabMed) is the leading professional body supporting the practice and development of science in healthcare and laboratory medicine.
We are a diverse and inclusive community of scientists, clinicians, innovators, collaborators and researchers. We celebrate the power of science and medicine, the importance of partnership and the value of knowledge in the pursuit of human health and wellbeing.
We foster the highest standards in laboratory testing and patient care, provide trade union support for all our members, promote laboratory medicine to the wider community and support scientists and practitioners through scientific and training meetings, bursaries and awards.
Purpose
The work of the Association is managed through our committees and working groups. The purpose of the role is to ensure good governance through supporting the chair of each committee to plan their meetings including creating agendas and notetaking for their meetings.
You may also work with other functions within the Association including publications and operations to support specific projects and tasks that help ensure we meet the needs of our members.
What you will be doing:
-
Support all committees and working groups which includes working with chairs and other relevant members of staff to set meeting dates, agree agendas, collate and circulate papers and write meeting notes and actions.
-
Build a relationship with committee and working group chairs and ensure they are using a consistent approach to their meetings including recording any declaration of interests, identifying and advertising vacancies and using a committee work plan to track their work.
-
Support any face-to-face meetings by setting up the room and managing catering for the meeting
-
Ensure all committees have up to date terms of reference and role descriptions for the Chairs
-
Ensure new Chairs and committee members receive the appropriate inductions
-
Responsible for the process of updating the CRM, website and any other relevant notifications for any changes of committee’s members
-
Support the Operations Manager with tasks including checking expense claims and invoices and setting up of payments
-
As we are a small staff team you will also be asked to support other team members with tasks outside of this job role from time to time.
What you need to have:
-
Proficiency in Microsoft 365
-
Be highly motivated and have a positive ‘can do’ attitude
-
A keen eye for detail
-
Ability to work effectively as part of a team
-
Proactive, organised and methodical
-
Ability to respond and adapt at pace in response to external change factors
-
Ability to manage several projects at any one time
-
Strong communication skills both written and verbal
-
Fantastic customer service ethic and high expectations of quality
-
Willingness to work flexibly
Our values:
LabMed is committed to encouraging inclusion, equality and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We know that everyone is an individual, so please always tell us what we can do to support you.
Our values are:
We are innovative – promoting new scientific development to improve health and wellbeing.
-
We are inclusive – ensuring that we are open and accessible to everyone.
-
We care for people – helping the healthcare profession deliver better care and providing a healthy and fulfilling environment for our members and their teams.
-
We care for the planet – influencing how healthcare science can minimise our impact on the wider natural world.
The client requests no contact from agencies or media sales.
Location (UK): Office Hybrid* - London / Chesterfield / Glasgow / Belfast / Cardiff
Hours: Full-time, 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Travel will be required across the UK, approximately once to twice a month
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
Are you passionate about improving the lives of people with arthritis?
Are you experienced in providing high quality administrative support?
The Health Development Team at Versus Arthritis are looking for an experienced administrator to support their new MSK (Muscular Skeletal) SKILLs (Skills, Knowledge, Information and Life Long Learning) programme of work supporting health and care professionals to provide better care for people with arthritis.
About the role
The Health Development Team works across the UK, delivering education and training courses, attending health and care conferences, supporting service improvement projects and developing resources to help provide health and care professionals with the skills, knowledge and information they need to improve outcomes for people with arthritis.
As the MSK SKILLs Administrator you will support the team with the coordination of training sessions, carry out financial processes, collate service data and compile reports, support the recruitment of trainers and volunteers for the programme and provide general administrative support for team meetings and events.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Experience of providing administrative support to a varied team.
- Excellent working knowledge and experience of using Microsoft Office Suite, digital working skills including experience of using databases.
- Excellent attention to detail and ability to plan and prioritise workload accordingly.
- Ability to use own initiative and also work proactively and independently as well as collaborate with a team.
- Strong communication skills both verbal and written.
- Ability to record and maintain accurate data, both financial and personal.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
You must be based, and hold the right to work, in the UK to apply for this position.
Application deadline and shortlisting
- We advise candidates to apply early as we reserve the right to close applications ahead of this date.
- Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.
Interview
Interview date to be confirmed.
The client requests no contact from agencies or media sales.
Hope and Vision Communities is a small charity providing supported, move-on accommodation for people who have successfully completed residential rehabilitation. We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life. We are growing to expand who we can help to other geographical areas.
We are looking for an Administrator to work closely with our management team to assist, develop and manage the Charity administration to support the team across all its operations. If you are excited by this opportunity and helping us and being a crucial support for Hope and Vision Communities to take us to the next stage in our growth, we would love to hear from you.
In return we will give you support to succeed, a great group of people to work with and the chance to make a real difference to the people we support.
The client requests no contact from agencies or media sales.
About the National Garden Scheme
The National Garden Scheme gives visitors unique access to over 3,300 exceptional private gardens in England, Wales, Northern Ireland and the Channel Islands and raises impressive amounts of money for nursing and health charities through admissions, teas and cake.
Thanks to the generosity of garden owners, volunteers and visitors we have donated a total of £70 million to nursing and health charities. Founded in 1927 to support district nurses, we are the most significant charitable funder of nursing in the UK and our beneficiaries include Macmillan, Marie Curie, Hospice UK, the Queen’s Nursing Institute, Carers Trust and Parkinson's UK.
The National Garden Scheme doesn’t just open beautiful gardens for charity – we are passionate about the physical and mental health benefits of gardens too and we fund projects which promote gardens and gardening as therapy.
About the Administrator
At the National Garden Scheme a small central office with a team of 13 is the hub for a wide range of activity involving hundreds of volunteers, thousands of garden owners and a large audience of beneficiary charities, suppliers, supporters and partners, and members of the public who want to visit gardens and engage with the charity.
The administrator is the first point of contact for many of these, being responsible for answering the main telephone line and managing the general email inbox. They are also responsible for managing the office environment on behalf of their colleagues.
In normal years, they also carry out the administration of certain annual events and projects including our annual lecture and presence at the Chelsea Flower Show.
The right candidate ideally will have some experience as an administrator or receptionist and will be comfortable in a busy, hands-on and varied role. The key requirements are efficiency and excellent communication skills, this is a role for a meticulous, problem-solving people person. They will also be self-motivated, with the ability to work closely with colleagues in a small head office team, as well as with volunteers in the wider National Garden Scheme network.
Key responsibilities
Receptionist and office administrator
- Manage the main telephone line, ensuring a polite and efficient first point of contact.
- Manage the central email account, responding directly or passing requests to colleagues.
- Manage and procure office supplies such as stationery.
- Manage incoming/outgoing mail, courier collections/deliveries and costs.
Administration of shows and other annual events
- Managing the booking of venues and ensuring that staff and volunteers are briefed on their role at the show/event.
Administer National Garden Scheme merchandise
- The National Garden Scheme has a small range of branded merchandise such as aprons and tea towels whose primary purpose is promotion. Merchandise is managed by the Head of Marketing.
- The administrator is responsible for monitoring stock levels and placing orders when appropriate.
- They are also responsible for liaising with the fulfilment house over any queries to do with orders and dispatch.
Other duties include:
- Work flexibly as part of a small office team, providing appropriate support for different colleagues and undertaking tasks as necessary.
- Manage the Chief Executive’s telephone line when he is out of the office.
- Prepare with the Chief Executive the agenda for monthly team meetings and record the minutes.
- Attend national garden shows (e.g. Chelsea) and other events as required.
- Protect and enhance the organisation’s public reputation when speaking on its behalf.
Benefits:
- 28 days holiday (inclusive of public holidays), subsequent increases up to 33 days.
- Permanent, full time role, 35 hours a week – 9am to 5pm with one hour lunch break.
- Attractive work environment - office is based in a National Trust property, Hatchlands Park, East Clandon, nr Guildford GU4 7RT
Person Specification
Skills
Essential/Desirable
Confident knowledge of Microsoft Office suite
E
Knowledge and experience of databases, preferably CRM
D
Experience as an office administrator
D
Experience as a receptionist
D
Personal Skills
Efficiency and reliability
E
Excellent interpersonal skills
E
Excellent oral communication skills
E
Accuracy and attention to detail
E
Ability to prioritise and work to strict deadlines
E
Car owner and driver
E
PLEASE APPLY ONLINE AND MAKE SURE YOU UPLOAD A SUPPORTING STATEMENT/LETTER WITH YOUR CV.
The client requests no contact from agencies or media sales.
Job title: Programme Administrator x 2
Term: One full time, permanent / one full time, one-year fixed term contract with option to extend
Salary: £29,120
Location: Victoria, London – hybrid (working one to three days in the office each week)
Closing date: 12 noon, Monday 9 December 2024
Interviews: 16 and 17 December 2024 (held online)
NHS Providers’ development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for an additional programme administrator to take responsibility for the efficient event and logistics administration of this work to deliver high quality training and support for our members. This activity is delivered virtually, in-person or hybrid.
This is an exciting opportunity to join a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board Development programme. The individual should enjoy working in a fast paced environment, be a good communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team, along with being insightful and organised with a keen eye for detail.
To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to HR Team.
Please also complete the online interactive equal opportunities monitoring form as part of your application.
NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.
We are looking for a compassionate, highly motivated and enthusiastic individual to provide tailored person-centred support to a caseload of formerly homeless individuals known as “Companions” especially to those who are struggling with substance misuse. Attention to detail is essential, as is the ability to identify and promptly address risks or safeguarding concerns. Empathy, attentive listening, and strong verbal communication skills are also key requirements.
The successful candidate will understand that many people with experience of homelessness can also be trying to navigate other complex needs. The purpose of the Project worker is to provide a person-centred support to a caseload of Companions in particular to those who are experiencing difficulty in maintaining their tenancy due to their experiences and relationship with substances, including alcohol.
Proficiency with IT and the ability to maintain up do date records in our database are necessary.
If you have the relevant personal qualities, experience, skills, enthusiasm and a positive “can do” attitude and would relish the chance to work in this dynamic, progressive, and successful charity, we would like to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do and a social enterprise that has an exciting future.
The client requests no contact from agencies or media sales.
Are you looking for a dynamic and rewarding role working in an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
We are looking for a Service Administrator
Salary: £21,000 - £24,000 per annum
Work Location: Based at one of the Advance Women’s Centres (West, North or East London)
Working Hours: 35 hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community.
The role:
In your role as the Service Administrator, you will be working with a team of Community Keyworkers, who cover a range of designated North, East and West London boroughs. The Minerva service provides holistic one to one community support and advocacy services to women who are being supervised by the National Probation Service (NPS) and your role will be to ensure the smooth running of this essential service.
What you will bring:
The successful candidate will be a skilled administrator, who can work efficiently to tight deadlines and under pressure. They will have strong interpersonal communication skills, working with a team geographically spread across London and handling referrals from external stakeholders, allocating them accordingly.
In short, you will have:
- Experience of office management, co-ordination, and administrative skills
- A relevant qualification or comprehensive working knowledge of Microsoft Office, Outlook, Excel, and Access
- Knowledge of issues facing women offenders and those at risk of offending, both in and out of the Criminal Justice System.
- Experience of maintaining case management systems, data systems and producing regular monitoring reports
- Experience of multi-tasking and prioritising, remaining calm under pressure or in stressful environments
What we offer:
- 30 days holiday plus public holidays pro rata, and a day off for International Women’s Day
- Pension scheme
- Access to our Employee Assistance Programme
- Staff away days
In addition to the great benefits listed above, you will have the opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career
Please note that any offer of employment will be made subject to references, confirmation of the right to work in the UK and satisfactory enhanced DBS check.
The client requests no contact from agencies or media sales.
The Opportunity
An exciting new opportunity has arisen for a part-time Operations Administrator to work within the Operations team for Centre 33. Centre 33 is a well-respected charity based in five Hubs in Cambridgeshire and is well known for our support for young people.
Purpose of your job
The Operations Administrator role will report to the Operations Manager and will assist with the smooth and healthy running of each Hub enabling staff to deliver their work effectively. The job holder must have excellent communication skills, be able to work on their own initiative, think ‘outside of the box’ and be able to effectively plan their own workload. They will be expected to work with the Facilities Officer and liaise closely with Hub administrators in other locations and will be key in the administration of areas such as Facilities, IT and Telephone Equipment provision, Consumables and Stationery ordering, Health and Safety and Hub Maintenance. There will also be an element of working closely with and supporting the Operations Manager to ensure the effective use of software systems, such as Microsoft Sharepoint and Teams as well as being involved in ad hoc projects.
You will work to Centre 33’s values of being young person-led, collaborative, inclusive and striving for excellence. You will also be an exemplar of our relevant policies, compliance, standards and values and to help build a team culture.
This post is subject to a DBS check and references.
Centre 33 strives to be an equal opportunities employer. We welcome discussions about part time and flexible working arrangements.
Our Vision is for a future where all young people are listened to, respected and supported
The client requests no contact from agencies or media sales.
Creative Minds Administrator
Job description and person specification
Salary £22,025 FTE (pro rata £10,715)
Hours Part-time 18 hours per week
Contract Fixed Term Contract to 31/03/2026
Reporting to Communities and Partnerships Manager
Direct reports None
Location Sevenoaks Wellbeing Centre with occasional travel across West Kent areas of Sevenoaks, Tonbridge and Tunbridge Wells.
About West Kent Mind
West Kent Mind enriches lives through better mental health by offering support to get well, stay well and thrive. We are an ambitious, award-winning organisation. West Kent Mind is an ambitious, award-winning organisation, and an enthusiastic member of the Mind federation. We value collaboration, partnership, creativity, and growth.
Engaging in projects with the potential to positively impact people's lives can be truly rewarding. Surrounded by individuals who provide support and motivation, personal growth and progress are encouraged, resulting in a feeling of achievement and satisfaction in the work accomplished. Teaming up with a group committed to making that difference can instil a sense of purpose and determination, inspiring individuals to excel and make valuable contributions to their community.
Job Description
About the role
The Creative Minds Programme funded by the National Lottery, is designed to enhance mental health and wellbeing for adults in West Kent through engaging in creative activities.
These 24-week programmes are held in various locations across West Kent and are conducted in collaboration with professional artists, local arts organisations, and supported by the West Kent Mind community wellbeing team.
Open to adults (over the age of 18) in West Kent, the programme offers inclusive, free sessions in a wide range of artforms.
Key Objectives include boosting confidence, fostering connections, enhancing life skills, and increasing participants' ability to manage their mental health and support others.
Now in its second year, the programme aims to support 864 adults over three years, with a focus on those with mental health challenges or feelings of loneliness. In addition to creative workshops, the programme offers leadership training to select participants, empowering them to become "Creative Agents." These agents lead "Creative Places" to engage the wider public in community-based creative activities.
The programme is set to conclude in March 2026.
Who you are
All previous experience may be paid or voluntary, full, or part-time, in the UK or overseas.
· Ideally, you will have previously supported people with their mental health and wellbeing.
· You know how to quicky and effectively process referrals.
· It is desirable that you have experience using a client content database (CRM). We use Beacon.
· You are happy working as a team but equally can work independently.
· It is essential that you know your way around working in ways that are compliant with policies and procedures, for example, safeguarding, risk assessment, confidentiality and GDPR.
· Having a good working knowledge and understanding of other local services, for example health, social services, drug and alcohol support, benefits and related support.
· It is desirable that you would have some experience in co-ordinating meetings and events, including working with external contractors.
What you will offer us
· You have an excellent standard of writing, spelling and grammar for recording and reporting purposes and the ability to communicate effectively and professionally.
· You are able to participate in and contribute to idea sharing in team meetings.
· You are good at problem-solving and can deal effectively and calmly with challenging situations that may arise from time to time.
· You have an excellent working knowledge of IT skills such as Zoom/Word/Excel/ PowerPoint and Outlook.
· You can monitor, record and analyse client outcomes using quantitative and qualitative data.
· You have a high level of ability to carry out client assessments and keep accurate case notes.
· You are able to identify personal development needs and attend training when required.
· Full UK driving license and access to a vehicle including insurance for business purposes would be desirable.
By approaching individuals with creativity and empathy, you can positively impact those facing mental health challenges, fostering a supportive environment. Understanding organisations like West Kent Mind and promoting equal opportunities leads to a more inclusive community, supporting those with mental health issues. Dedication and empathy drive positive change in mental health advocacy.
Key Responsibilities
· Together with the Community and Partnerships Manager, you will be setting and completing work objectives.
· You will be putting your administration skills to use to keep accurate records and in line with GDPR processes.
· You will be managing incoming communications from clients, partners, and agencies via calls, emails, texts, and possibly letters; responding to enquiries, taking messages, and ensuring timely follow-ups.
· You will play a key role in tracking and reporting programme outcomes on a regular basis to the Community and Partnerships Manager and our funder, The National Lottery.
· You will be required to attend team meetings.
· You will be monitoring and evaluating all aspects of the work for the purposes of continuous improvement.
· Commitment and dedication to always working in accordance with the values, policies, practices, and procedures of West Kent Mind with particular emphasis on equality of opportunity, health and safety, safeguarding, confidentiality and impartiality.
· Perform all other duties as may reasonably be expected by your line manager.
· Liaising with key partners such as the Community and Partnerships Administrator, our independent evaluator and external agencies to deliver support programmes for clients.
· Processing client referrals and carrying out client assessments.
· You will be supporting staff and volunteers with the onboarding of clients and ongoing administration of client groups.
· Managing our client database, including creating and maintaining electronic client files, and archiving and deleting when appropriate.
· Monitoring client participation and engagement, evaluating the client experience through feedback surveys.
· Collating, analysing, and reporting data internally and externally using Microsoft Excel and other CRM portals (we use Beacon).
· Carrying out risk assessments for client group locations on an ad hoc basis.
· To work at all times within the policies and procedures of West Kent Mind.
· Any other duties as reasonably requested by your line manager.
· Your clear communication skills will ensure that relevant information is shared with other team members in a timely manner.
Adopting our fundraising culture
West Kent Mind operates and encourages a fundraising culture, this means that our staff, volunteers and trustees are all fundraising advocates and contribute to an organisational fundraising ethos. We expect all colleagues to play their part in generating income, this could be anything from being pro-active working with colleagues to secure funding for your area of work, to writing a heartfelt thank you note to a donor, or putting together a testimonial from a beneficiary to demonstrate funding impact for a grant application. Securing income is vital to our survival and we expect everyone to embrace our ethos. We don’t expect you to be a fundraising expert, but we do expect you to fully adopt our fundraising culture with energy and passion.
Benefits
We’re a charity and we’re here to make a positive difference to lives and communities. You’ll work with a passionate, knowledgeable and dedicated team with a big heart.
Holidays
It’s important to take time off. We give you 23 days a year, increasing by one day per year of service up to 30 days, plus bank holidays.
To refresh and recuperate before the start of a new year, we also give you an extra three days holiday between Christmas and New Year.
For part-timers this is all calculated pro-rata.
Learning
We’re committed to supporting our staff with learning and professional development, so we offer opportunities for coaching, training and mentoring. Everyone, regardless of role, is offered free Mental Health First Aid training.
Pension
If eligible you’ll be auto enrolled into our pension scheme, and our contribution is based on 3% of your salary.
Employee Assistance Programme
Everyone can access our Employee Assistance Programme. It’s confidential and includes 24/7 telephone advice, counselling and a suite of online tools to help you stay happy and healthy.
We’re fighting for a future where no mind is left behind.
The client requests no contact from agencies or media sales.
Community Project Coordinator
Hours: Part-time, 21 hours per week (0.6 Full-Time Equivalent)
Starting salary: £25,767 (pro-rata)
Contract: Fixed term for 12 months. (Potentially longer dependent on funding).
Responsible to: Adult Projects Lead
Location: Office base is Chorley. A mix of home and office working, with a focus on travel to Burnley and Pendle for project delivery
An exciting opportunity has arisen to join our adults project team as a project coordinator. The postholder will have significant experience of engaging south Asian communities in Lancashire. Alongside working on Connecting Communities.
We are looking for an individual who understands the communities of Lancashire and the barriers to engagement they may face. Fluency in languages such as Urdu, Punjabi or Bengali is advantageous. The successful candidate will have excellent communication skills, with the ability to adapt to a range of audiences and with the ability to build relationships quickly with service users and professionals.
Lancashire Mind is an equal opportunities employer and welcomes applications from all sections of the community, particularly candidates with a lived experience of mental health conditions who fulfil all the criteria within the person specification.
We offer a workplace pension scheme, 28 days annual leave (plus bank holidays), a sick pay scheme, paid emergency and compassionate leave, regular supervision, and a variety of learning and development opportunities.
Please note: Lancashire Mind follows Safer Recruitment practices and have a commitment to safeguarding people who use our services. Therefore, this post is subject to a Disclosure and Barring Service (DBS) check. If invited to interview, we will ask you to provide evidence of your qualifications and right to work.
Applications must be submitted using a Lancashire Mind job application form, which can be downloaded from our Lancashire Mind website along with our recruitment pack which contains more information about this role.
Deadline for applications: 9am on Monday 9th December 2024.
Interviews for this post are scheduled to take place on Wednesday 18th December, in person at our office in Chorley. Please keep this date free as alternatives can’t be offered.
Registered Charity Number 1081427
Registered Company Number 3888655
We're working towards a Lancashire where everyone can have the best mental health and wellbeing possible
The client requests no contact from agencies or media sales.
Temporary Workforce Development Administrator
Location: Hybrid (one day in the office per week)
Contract Type: Full-time, Temporary (until 25th April 2025)
Salary: £28,000 per annum
About the Role:
I’m delighted to be working with a leading educational charity to recruit a Temporary Workforce Development Administrator. Supporting their Centre of Excellence Programme, you’ll provide vital administrative and operational support to ensure the smooth delivery of workforce development initiatives.
Key Responsibilities
- Organising meetings, events, and training sessions.
- Managing schedules, records, and programme-related communications.
- Acting as a first point of contact for stakeholders and partners.
- Supporting logistical and technical arrangements for events and travel.
- Preparing reports, presentations, and tracking programme progress.
About You
Essential:
- Administrative experience, ideally in education, training, or programme delivery.
- Excellent organisation, communication, and multitasking skills.
- Proficiency in Microsoft Office and virtual platforms like Teams or Zoom.
Desirable:
- Familiarity with workforce development or educational programmes.
- Experience working with training providers or project management tools.
- You’re detail-oriented, proactive, and adaptable, with a collaborative approach.
This is an excellent opportunity to contribute to a meaningful programme shaping the future of skills development in the UK. Enjoy hybrid working with one day in the office weekly.
We are looking to move quickly with this role so please apply today!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OCVA is seeking an organised and proactive Administrator to ensure the smooth running of our office and support our team. As our Administrator, you’ll often be the first point of contact, managing our main phone line, handling the admin inbox, and processing incoming post. You’ll look after the administration relating to our building, keeping on top of our facilities compliance, and provide support to the CEO and Board of Trustees, including scheduling meetings and taking concise and accurate minutes. We provide a regular programme of online and in-person training which you will work with the team to schedule, overseeing registrations and payments and ensuring everything runs smoothly on the day.
We are looking for someone who is organised, enthusiastic and quick to learn. You will enjoy working with all sorts of people, have great communication skills and be diplomatic, with an ability to take the initiative when opportunities arise. You will be confident with Microsoft Office and willing to learn how to use other programmes such as CIVI (our online database), Xero (for raising invoices), Microsoft Teams and Zoom (for online meetings).
Enabling a diverse voluntary and community sector to flourish in Oxfordshire. We do this by providing advice, information and training.
The client requests no contact from agencies or media sales.