Policy Advisor Jobs

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Crohn’s and Colitis UK are on the look out for a new Head of People role! With responsibility for ensuring the delivery of an effective and efficient HR function your remit will be to translate the charity’s strategic vision and objectives into actionable HR plans. If you have experience of working with senior leadership teams to enhance workforce effectiveness and develop a positive working environment where colleagues feel engaged and supported, then we’d be keen to hear from you!  

About Us 

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025 will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

The role

Starting between £55,000 to £60,000 per annum depending on experience

Hours: 35hrs per week

Permanent: Full-Time 

Place of work: Hybrid

As a member of the Senior Executive Team, you will develop a positive, inclusive work environment where colleagues feel supported, engaged, and empowered to perform at their best to help. Working with the leadership team, you will foster strong employee relations and well-aligned policies to enhance the quality of services we provide. You will embed our values and behaviours, ensuring legal compliance, and by promoting inclusion and diversity, you will facilitate a workplace that better reflects the diverse communities we work with.

About you

You will be a senior HR practitioner, qualified to CIPD Level 5 (or equivalent experience), and have a proven track-record at leading a high-performing HR team. You’ll have plenty of experience in delivering strategic HR initiatives,  excellent knowledge of employment law, an ability to communicate at all levels, and flex your approach according to the situation. We are looking for someone who has had experience of advising and delivering on organisational-wide HR change management initiatives, can work effectively to project deadlines, and will successfully balance the needs of employees with the operational and ambitious needs of the charity.

Please see our Recruitment Pack for details of our full Job Description and Person Specification. 

Our location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail.

We have a hybrid approach to the way we work. Our Senior Executive Team meet with our Senior Leadership Team twice a month on a Monday. These meetings are face to face. One is in central London and one is at our Hatfield office. In addition, you will be required to attend at least four face to face organisational All Staff Together days which are predominantly in Hatfield, one directorate meeting a month in Hatfield, as well as attending the Hatfield office with the rest of the HR team one day a week. One to one’s will be face to face with direct line reports and your line manager once a quarter.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days 
• Salary Sacrifice Pension scheme 
• Flexible working options 
• Enhanced maternity, adoption and paternity pay 
• 24/7 Employee Assistance Programme 
• Wellbeing programme 
• Interest free loan for season tickets 
• Cycle to work scheme 
• Free parking and secure bike locks 
• Training and development financial support and/or study leave 
• Performance review and development scheme 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Core IDVA

Salary:            £26,000 - £32,000 depending on experience. 

Location:           Hammersmith

Hours:               35 Hours per week 

Contract:           Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.   We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.  

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies. 

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

We work within a coordinated partnership response to violence against women and girls as part of the Angelou Partnership. Within the partnership ADVANCE provides independent domestic abuse advocacy and support for women, children and young people who have experienced domestic abuse.

 The IDVA will work within a dynamic, fast paced, crisis intervention, advocacy, and support service to ensure the voice of survivors informs every stage of the process specialising in working with clients at high risk. They will work within the team to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women from aged 13, focusing on working with those aged 18 and over who access the domestic abuse service. They will advise women on criminal justice and civil remedies and related matters, support women to attend court where necessary, and coordinate the provision of multi-agency support. Part of the role will to be to establish positive, proactive, and innovative working relationships with services providing services to clients and partner agencies within the Angelou Partnership. As a Core IDVA will work across the boroughs mentioned above, under the guidance of the team leaders and project manager.

To be successful as the Core IDVA you will need the below experience and skills: 

To be successful as a Core IDVA, you’ll need to have an excellent understanding of domestic abuse and its effects on women and children and of best practice within the domestic abuse sector. As an experienced domestic abuse advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic abuse, of supporting women involved in mental health services, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.

We recognise that women often only apply to roles if they meet 100% of the criteria. We encourage you to demonstrate how your skills and experience would make you an asset to the role, and if you don’t have the exact skills/experience, tell us in your cover letter how you think you might grow and develop in the role.

How to apply: Via our careers site

• Interviews are taking place, week commencing on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing. 

We have an opportunity for a full time, permanent Anti-Social Behaviour Officer to join our team in Dorset.

Managing your own diary, you'll be working flexibly between the office, home and out in the Locality.

The starting salary is £32,000 to £38,000 depending on your experience

The role: 

As an Anti Social Behaviour Officer at SNG you'll be responsible for the delivery of a responsive and proactive service to our residents to tackle all forms of hate crime, nuisance and anti-social behaviour. Working alongside housing management colleagues, you'll effectively manage your caseload and take forward the highest priority cases. You'll also make and maintain effective working relationships with external agencies, including the police and legal advisors.

In this role you will be working in the Dorset area with occasional case work across Hampshire, Wiltshire and Devon. 

Responsibilities include:

• Proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes for customers
• Contributing to shaping sustainable communities and developing an environment that is safe and inclusive for our customers
• Fulfilling our landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislative requirements
• Building and maintaining relationships with key stakeholders and partner agencies
• Preparing cases for legal intervention, working with our legal team to compile the relevant paperwork and attending court as required on behalf of SNG

What we're looking for:

Ideally, you'll have previous experience of delivering anti-social behaviour related housing management services, or demonstrate transferable skills and experience from a similar type of customer facing role.

You'll also need:

• Excellent customer service and people skills
• The ability to be self-motivated and highly organised
• Experience of prioritising and organising a wide-ranging workload
• Strong communication skills with previous experience of working with customers in a demanding environment 
• Strong IT skills including MS Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
• Experience of dealing with challenging behaviour and resolving conflict
• The ability to overcome adversity, problem-solve and adapt
• A full UK driving licence and access to your own transport

A basic DBS check will be undertaken for the successful candidate

What you'll receive from us

We have some fantastic benefits on offer at SNG including:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign Network Group. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.

Hours: 35 hours per week  (full-time)

Start Date: As soon as possible

Contract Type: Permanent

Work Location: Hybrid - On-site at Great Ormond Street Hospital, London WC1 and home-working​

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with over 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.​

We target our services at the most vulnerable in our community with our client profile closely matching local indices of deprivation. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.​

About the Role

We are looking for a dedicated Advice Support Worker to join our well-established family advice service based at Great Ormond Street Hospital (GOSH). As part of Citizens Advice Camden, this service supports families of seriously ill children, who often face complex issues like housing problems, benefits entitlement, and debt. You'll play a key role in ensuring the smooth running of the service through administrative, organisational and communication tasks that enable our Advisers to deliver high quality social welfare advice and casework.​

​The ideal candidate will have strong administrative experience—ideally within the advice or charity sector—along with a working knowledge of issues such as welfare benefits or housing. Excellent IT, organisational and communication skills are essential, as is a sensitive and client-focused approach within a hospital environment. You will need to be able to work both independently and as part of a small supportive team. This hybrid role includes regular on-site presence at GOSH and requires the successful candidate to meet the honorary staff requirements of the hospital, including passing an enhanced DBS check and completing mandatory training.​

If you're passionate about making a real difference in people's lives and want to work in a rewarding environment, we would love to hear from you.

CVs are not accepted.

Closing date for applications: 9.00am Tuesday 22 April 2025

Interview date(s): ​29 or 30 April 2025

Interviews will be held on Zoom.

NIDAS CAPVA IDVA

Child & Adolescent to Parent Violence and Abuse, Independent Domestic Violence Advisor

Hours: 37 per week

Location: MASH Norwich

Salary: £26,010 pro rata

Fixed Term Contract 31st March 2026

NIDAS is a domestic abuse support service for those assessed to be at high or medium risk of harm. We also offer dedicated support for Children and Young People whose parent/carer is accessing the service, recovery programmes, coordinated multi-agency support, court support, a Domestic Abuse Champion network, and training for professionals, across Norfolk.

Leeway Domestic Violence & Abuse Services is recruiting for NIDAS, and terms and conditions may vary. Further information will be available at interview stage. Applicants will be reviewed as and when applications are received, and we reserve the right to withdraw the vacancies if a role is successfully recruited.  

Leeway was established in 1974 with the help of a £200 start-up grant from Norwich City Council. Over the past four decades the charity has grown from those humble beginnings and we now have nine safe houses and a team of more than 100 people providing advice, support and information to any adult or child experiencing domestic abuse in Norfolk and Suffolk.

Benefits include: 

• 6% pension contribution
• Training and continuous professional development
• 25 days holiday plus bank holidays
• 6 weeks paid sick leave (after completion of probation)
• Paid 30 minute lunch
• 24 hour telephone counselling service
• Clinical supervision 
• Staff reward ½ day, staff prize draws, gift vouchers
• Salary advance and loan schemes.

Please see attached job description for further information around the role. 

Working closely with the OA Artistic Advisor, Senior Programme Manager, Emerging Artists, and Emerging Artists Projects Co-ordinator and Guildhall School staff, design and deliver the annual Orchestral Artistry programme and Conservatoire Scholarships Scheme.

Schedule and manage events throughout the academic year, including instrumental classes, mock auditions, workshops, masterclasses, conductor Q&As, individual mentoring and tuition sessions Book and coordinate venues, liaising with Guildhall School and external stakeholders for room bookings.

Ensure ArtsVision is up to date with event details and contacts.

Collaborate with LSO Members and hold regular OA Advisory Group meetings with the Artistic Advisor to oversee the direction of the programme and ensure its artistic integrity. 

Identify, negotiate fees and book external conductors as required, as well as LSO members/musicians, ensuring activity is of a high artistic standard and rigorously administered. Coordinate performance and training opportunities for students, including LSO lunchtime concerts, BMW Classics, LSO rehearsal sit-ins, and Discovery projects.

Manage the annual budget, including project expenditure reconciliation and invoicing.

Ensure all student activity follows LSO and Guildhall School safeguarding policies, as well as all Guildhall School’s policies and codes of conduct.  4 Stay informed on trends and research in higher education and music, identifying new opportunities for the LSO and Guildhall School.

Work with Guildhall School and LSO marketing teams to create promotional materials for the Emerging Artists (Instrumentalists) programme. 

Gather statistical information for funder reports and support funding applications with LSO Development. 

Represent the LSO/Emerging Artists at events and conferences as needed. Support other LSO Discovery Emerging Artists events as required.

Provide guidance and direction to the Emerging Artists Co-ordinator who supports this work. 

Citizens Advice Peterborough[CAP] is the leading provider of generalist advice services in Peterborough. We help approximately 5,000 people each year with free, confidential, and impartial advice on a wide range of issues.

At CAP we try to help people find a way forward, our advice helps people to overcome life’s challenges – from dealing with the cost of living crisis, managing their money, understanding their housing rights; navigating benefit rules to clarifying their employment situation.

A team of four income maximisation advisers are at the frontline of our new service.  You will use your skills and experience to understand the clients’ situation and capability through sensitive interviewing skills, then providing informed information and advice on next steps to help resolve the presenting issues.

It will be an exceptionally rewarding and worthwhile role, and you can be certain we’ll invest significantly in your personal and professional development – so we need someone who enjoys dealing with people who is organised, focused and committed to good client care and resolving problems.

You will need an understanding the benefits system, debt assessments and housing issues, with an interest in equity and diversity with proven advice skills. You will need a level of empathy to work with clients and be organised with a methodical approach. Above all, you will possess a degree of understanding, good team spirit and a determination to make a difference.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you! 

We are looking for a SENIOR IDVA 

Salary:       £30,000 - £32,000

Location:   Hammersmith 

Hours:       35 Hours per week 

Contract:   Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.   

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting. 

About us 

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role: 

The Senior IDVA will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process. This is a great development opportunity for an experienced IDVA looking to take the next step in their career. Along with regular case work, this role requires confident use of Modus in order to coordinate and ensure the quality of Duty, as well as the ability to work to policies and procedures and be able to prioritise effectively. 

About You:  

To be successful in this role, you will need to have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse sector and in working with women with children. As an experienced domestic violence advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis.

Experience of direct work with female survivors of domestic violence and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision. You will be adept at juggling front line work and management responsibilities, with an ability to prioritise, work collaboratively and demonstrate innovation in time management and service delivery methods. 

How to apply: Please click on apply 

• Interviews are taking place on a rolling basis  

*Advance reserves the right to close the advert early, or on the appointment of a candidate. 

What we can offer you - Employee Benefits:  

• A 35-hour working week 

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)  

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home 

• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more 

• Pension scheme 

• Enhanced maternity/adoption provision 

• Access to our Employee Assistance Programme 

• Employee eye-care scheme 

• Clinical supervision for front line staff and first line management roles 

• Refer a Friend Scheme - £250 for each referral who passes probation 

• Organisation wide away days 

• Thorough induction and training 

• Career development pathways  

************************************************************** 

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs. 

Diversity, Inclusion and Equal Opportunities 

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits. 

Safeguarding 

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.  

The vacancy

We are seeking to appoint seven Advisory panel members for the following committees:

Companies Committee (one dispensing optician, one optometrist and one business registrant) 

Education Committee (one dispensing optician and one registered medical practitioner)

Registration Committee (one dispensing optician and one lay member)

Please note that applicants cannot be appointed to more than one committee.

About the GOC
We are the regulator for the optical professions in the UK. Our purpose is to protect the public by promoting high standards of education, performance and conduct.

About the Advisory Panel
The Advisory Panel is a meeting of the four Council’s committees (Companies, Education, Registration and Standards) in plenary session. They are established by statute for the purpose of giving advice and assistance to Council (whether or not in response to a request from them) on:

· matters relating to business registrants other than matters required by the Opticians Act to be referred to the Investigation Committee, the Registration Appeals Committee or the Fitness to Practise Committee;

· matters relating to optical training, education and assessment;

· matters relating to registration, other than matters required by the Opticians Act to be considered by the Registration Appeals Committee; and

· matters relating to the standards of conduct and performance expected of registrants or those seeking admission to the register.

The committees and the Advisory Panel meet about twice a year. You can read the current terms of reference for the Advisory Panel, Education Committee, Registration Committee and Standards Committee.

Remuneration and time commitment

A daily fee of £319 will be paid. This is in line with our member fees policy and member fee schedule.  This is taxable and subject to Class 1 National Insurance (NI) contributions. It is not pensionable.

Members can claim expenses for travel and subsistence costs incurred on Council business as set out in our expenses policy.

This role is part time with a commitment of approximately 2-3 days per year, including time spent preparing for meetings.  Meetings will usually take place via MS Teams but may on occasion be held at the GOC Offices in London or other suitable venues.

We would welcome applications from individuals who are disabled and from diverse ethnic backgrounds as these are currently under-represented on our council and committees.

For more information about these roles please see the attached candidate information pack.

APPLICATION DEADLINE:  midnight Sunday 06 April 2025.

Online interviews will be held on either week commencing 02 June 2025 and 09 June 2025.

We strive to be as diverse as the public we protect and welcome applications from everyone, regardless of age, disability, gender reassignment, race, religion or belief, ethnicity, sex, sexual orientation, marriage and civil partnership, pregnancy, maternity and geographical locations outside of London.

Amazing opportunity to join fast-growing organisation supporting older people with benefits help around the UK. Looking for experienced, passionate individuals; team leader roles available also for great candidates.

About Kinly

At Kinly we are on a mission to help older people live independently for longer. We know that old age is expensive and difficult for individuals and their families. Millions of pensioners face major barriers accessing the support they need; whether due to disability, low income, lack of internet or lack of family. We are here to help.

Kinly helps people over-66 to understand what benefits and allowances they are eligible for, and then helps fill-out the various complex forms/applications for them. By unlocking funds for people in need, we help people to afford the support that they need (e.g., carers, taxis, heating).

The business is based in London, but we have agents based remotely all around the UK, helping to make the service accessible to everyone.

About the role

Kinly is looking for a Benefits Adviser to provide benefits advice, complete benefits checks and maximise the income of people over-66, their families and their carers. This includes Attendance Allowance, Pension Credit, Carer’s Allowance, Council Tax and Housing Benefit support. It is a great opportunity to join an amazing team at a pivotal time in our growth, and shape the future direction of the service.

Team leadership roles are available for great candidates.

What We Offer

• Salary: £32,000 – £40,000 per year + annual bonus (based on performance)
  • Team leadership roles available for great candidates (higher salary)
  • Salary open to discussion (based on significant experience)
• Hours: Full-time (Monday – Friday) + holiday
• Contract: Permanent
• Promotion: Opportunities for personal growth and promotions within the company
• Perks: Free Nuffield gym membership
• Location: West Kensington, London (hybrid work possible)
• Start date: As soon as possible

 Main Responsibilities

• Provide benefits advice, benefits checks, form-filling and assistance to clients over-66 relating to disability and Pension Age people (including Pension Credit, Carer’s Allowance, Housing Benefit, Council Tax Support, Attendance Allowance, Blue Badge)
• Review completed forms and carry out case checks to ensure quality
• Work with Kinly team in identifying additional ways we can help clients (i.e., other benefits people might be eligible for)
• Speak with clients on the phone to help them with different benefits applications; demonstrating empathy, patience, listening and a good phone manner
• Help to train new colleagues (e.g., systems, form-filling) and provide mentorship
• Help other team members with complex cases
• Maintain good records of cases, using the company’s systems effectively
• Maintain an up-to-date knowledge of the benefits system and policies and procedures relevant to the post
• Kinly provides support nationwide. Be aware of how regional differences can affect benefit entitlement (e.g., Local Housing Allowance) and include this knowledge in shaping the service and support
• Uphold Kinly’s high standards of professionalism at all times, living up to our core values of “access for all”, trust and championing older people

* Team leadership roles: great candidates can be offered a Team Leader role for a higher salary than advertised. This role will assist clients, but also help to lead and train the core team of benefits advisers.

Person specification

• Good knowledge of welfare benefits, including those relating to disability and Pension Age people (including Pension Credit, Carer’s Allowance, Housing Benefit, Council Tax Support, Attendance Allowance, Blue Badge)
• Strong recent experience of giving advice on welfare benefits –  ideally 2+ years of experience, ideally somewhere like Age UK or Citizens Advice Bureau
• Ability to use tools to conduct benefits checks
• Good understanding of how different benefits impact each other (e.g., premiums in Pension Credit, what Pension Credit unlocks)
• Knowledge of other issues affecting older people including housing, transport, Blue Badges, care funding and community support is important
• Desire to learn about benefits in different regions (e.g., Social Security Scotland)
• Experience of taking welfare benefits claims to reconsideration and appeal
• Great team player, excited about Kinly’s broader mission of helping older people
• Excellent communication and interpersonal skills
• Highly compassionate and caring individuals
• Experience of working autonomously and taking responsibility to prioritise work and meet deadlines
• Willingness to participate in opportunities for training and professional development
• Competent and efficient at using a computer and typing (word, pdf, email)

How to apply

Please submit CV and a short cover letter explaining your experience of giving benefits advice and form-filling (where, how long for, and which benefits in particular).

A skilled project manager and technical advisor, with a proven ability to work with external stakeholders, you will work in support of the Technical Manager to manage the technical aspects of Leaping Bunny and other organisational programmes. You will have excellent administrative skills gained in a customer-facing environment, including the ability to deal with multiple complex enquiries in a calm manner.

From the provision of technical advice and guidance to existing members and prospective new joiners, to supporting complex third-party supply chains; your meticulous approach, eye for detail and flexibility will help advance the organisation’s Vision, Mission, and Values.

You will act as a main point of contact for all Leaping Bunny technical enquiries and other potential new programmes, and in doing so, you will enjoy dealing with a wide and diverse range of people mainly via phone/email/video calls.

Your energy, commitment and experience will help propel the department and organisation successfully forward; and in doing so, you will help end testing on animals worldwide.

Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service which reflects community issues and needs. Our service puts people first.

As a Gateway Assessor you will be part of a busy team at Citizens Advice Westminster, answering phone, face to face and digital social welfare law enquiries from residents across the City Council and providing them with information and assessment. You will be provided with full training and support, in order to ensure client’s needs are accurately and quickly assessed within Citizens Advice guidelines and standards.

Do you share the same passion as us that no one should be left disadvantaged due to lack of knowledge about one’s rights and responsibilities?

You will need to be a strong communicator with excellent interpersonal skills and the ability to deal with a diverse range of people including vulnerable clients, and be able to communicate at all levels. You would also need to have good working knowledge of Microsoft ICT packages, and be flexible to work a later shift up to once a week if required.

We will offer the right candidate a generous salary along with other benefits such as annual season ticket loans, career breaks, and the opportunity to develop yourself professionally. You will be part of a warm and friendly work culture where opinions are valued. We can also offer a flexible hybrid working environment where you can work some days from home.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement.

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do.

Closing Date: 23rd April 2025, 5pm

Job Title – Outreach Immigration Adviser & Senior Project Officer

Contract – Permanent

Hours – 21 hours per week

Salary - £19,200 - £22,800 per annum (£32,000 to £38,000 FTE & dependent on experience)

Location – Central London, with the possibility of working remotely

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

Part of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with a base in Colchester. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit (LPU) provides advice and representation primarily under legal aid contract. Our Policy and Practice Change team promotes practice change through training and capacity building to professionals and secures systems change through research, policy and advocacy. We use our broad and significant experience and expertise to promote and protect the rights of children in line with the UN Convention on the Rights of the Child.

Coram Children’s Legal Centre works with migrant, asylum-seeking and refugee children and young people to ensure that their rights are upheld. At an individual level, we provide one-to-one legal advice through an advice line, outreach advice programme and workshops, as well as legal representation in immigration, asylum and nationality law, and community care law. We also offer a range of free resources and online information. To develop practice, we provide guidance and training to practitioners working with young refugees and migrants. We undertake policy advocacy to protect and promote the rights of migrant children in UK law and policy.

About the role

This role is part of a project funded by the Justice Together Initiative working in conjunction with a number of partners across London including Young Roots, Centrepoint, CARAS, Enfield Social Services, SRLA and Citizens UK. The purpose of the role is to help children, young people and families understand their position and legal rights in relation to immigration and support them to take steps to realise their rights. The role involves the provision of one-off asylum, immigration and nationality law advice and follow-up work and the wider provision of legal education sessions and documentation to increase understanding and knowledge. This role is part of an immigration legal advice team, which seeks to get high-quality immigration legal advice into communities and to those who would otherwise be unable to access it.

The purpose of the role is to empower those in need of immigration, asylum and nationality law, and to work with them – as well as a range of partners – to win change to promote the rights of children and young people affected by UK immigration control. The role involves creating positive relationships with young people and involvement in promoting youth-led change.

The role is responsible for project co-ordination and delivery across immigration advice projects, including advice service design, partnership-building, project planning and meetings, system creation and maintenance, record-keeping, monitoring, internal and funder reporting and other project activities. The role supports CCLC in achieving advice service consistency, meeting targets and ensuring compliance with regulatory obligations.

Applicant’s must have a level 3 OISC registered caseworker qualification or be a solicitor for this role. Please consider the job description and person specification before applying for this role.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 14th April 2025 09.00am

Interview date: week commencing 21st April 2025

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Bluebell Wood Children’s Hospice are seeking an exceptional Head of People to lead the development and implementation of a People plan which aligns with our ambitions, fosters a culture of inclusivity, innovation, and a sense of belonging and which seamlessly integrates our HR and Volunteering efforts.

As we prepare to launch our new organisational strategy in April 2025, we've collaboratively developed new values that reflect our vision. It’s an exciting time to join Bluebell Wood and especially in such a key role.

You will engage with colleagues at all levels to understand their needs and goals, ensuring our People plan drives positive organisational change and enhances the experience for our 120 colleagues and 280 volunteers.

Reporting to the CEO and working closely with leaders and managers, you will focus on attracting, retaining, and developing a diverse and talented workforce. You will champion a culture of learning, innovation, and collaboration, ensuring Bluebell Wood adheres to all relevant employment legislation and best practices.

Leading a small, dedicated team, you will oversee and enhance the HR and volunteer lifecycle, learning and development activities, policies, and processes. Given our team's size, this role is hands-on and dynamic.

JOB DESCRIPTION

TITLE OF POST: Head of People

ACCOUNTABLE TO: CEO

DIRECT REPORTS: Volunteer Services Manager, HR Advisor, HR Administrator, Payroll Officer

HOURS:Full time - 37.5hrs per week. Hybrid working is supported but due to the nature of this role,                                                     you will be required onsite at least three days/60% of your working week.

NOTICE PERIOD: 12 weeks

SALARY: £56,374

Job purpose:

Bluebell Wood aims to enhance and create 'An Incredible Culture' that fosters inclusivity, innovation, and a sense of belonging. The goal is to create an environment where everyone can thrive and where all efforts clearly contribute to our aims and mission.

The Head of People will provide a balance of strategic and operational responsibilities to develop and implement an integrated People (HR and Volunteering) strategy and workplans which align with our overall aspirations.

Working closely with the Strategic Leadership (SLT) and Operational Management Team (OMT) members, the Head of People will ensure the People Team provides an expert and responsive service across a range of strategic and operational workforce issues.

The Head of People will ensure Bluebell Wood operates effective people practices, manages risk, complies with appropriate legislation and standards, and treats all staff and volunteers fairly.

What does success look like in this role:

· The successful embedding of our values through all our people related activities.

· A workforce that effectively delivers the organisational strategy.

· A high-quality, responsive, and reputable integrated HR and volunteering service that empowers effective management, built on trust, confidence, transparency, and integrity.

Main duties & responsibilities:

· Develop and implement an integrated People plan to support the hospice strategy and culture, facilitate a great colleague experience and positive organisational change.

· Monitor and evaluate the impact and effectiveness of the integrated People plan.

· Report on progress, people related KPIs and workforce related risks to the Strategic Leadership Team (SLT) and Board sub-committee.

· Support the CEO and SLT with advice and proactive suggestions for organisational improvement in areas such as organisational design, change management, talent management, succession planning, and colleague engagement.

· Identify opportunities for, and take a leading role in, cultural development, organisational development and change, and L&D initiatives which reflect our values and foster a sense of belonging, engagement, and wellbeing among colleagues. 

· Lead and manage the People team, providing guidance and coaching to ensure the delivery of high-quality, efficient HR and Volunteering services and systems. 

· Maintain our People policies and processes, ensuring changes to employment law and emerging good practice are promptly adopted.

· Work with colleagues in the Income Generation team in creating effective internal communications methods.

· Develop effective relationships with internal and external stakeholders, including engaging special interest or working groups, to make Bluebell Wood an employer of choice and a great place to work. 

· Support people managers with managing change in their teams including employee relations and consultations, and guidance on legal processes.

· Oversee recruitment, induction, performance management, and L&D, ensuring that we attract, retain, and develop a diverse and talented workforce.

· Oversee effective management, delivery and improvement of: 

o Employee engagement including pulse survey, staff events, internal communications.  Programmes including wellbeing, safeguarding, ED&I. Annual appraisals, personal development planning and job description reviews. 

o L&D planning, administration of learning (requests, events, evaluation etc.), budget, and apprenticeships.

o HR Management including starters, changes, leavers, job evaluation, recruitment, onboarding, retention, diversity, payroll, absence, systems and data.

· Role model Bluebell Wood’s values and behaviours.

General

All Bluebell Wood employees are required to:

· Abide by the Health & Safety at Work Act

· Adhere to policy and procedures around safeguarding children and young adults

· Respect confidentiality applying to all Hospice areas

· Work within Hospice policies and procedures

· Comply with the Hospice no smoking policy

· Participate in and contribute to team meetings

· Co-operate and liaise with colleagues

· Behave in a professional manner at all times, reflecting and maintaining the values and ethos of Bluebell Wood

· Driving license with access to own vehicle

All Bluebell Wood employees are expected to:

· Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence

· Support and encourage harmonious internal and external working relationships

· Make a positive contribution to fundraising and raising the profile of the Hospice

At Bluebell Wood Managers:

· Listen

· Seek to understand

· Seek resolution

· Invite input

· Share timely and appropriate information

· Answer questions

· Agree realistic standards

· Be good role models: discreet, professional, genuine

· Be open to new ideas

· Treat everyone fairly

· Ensure 121s and appraisals are happening as they should

· Are approachable

· Are supportive

· Are present

· Encourage personal development

· Value experience and knowledge

· Practice good professional boundaries

· Promote an inclusive environment

· Acknowledge and celebrate wins

· Champion their team

· Empower and enable

· Challenge undesirable behaviours quickly and appropriately

· Address and seek to resolve conflicts impartially

· Promote a positive culture

· Encourage self-awareness and reflection within their team

· Encourage collaboration

· Support colleagues to manage personal issues which affect work

· Promote a healthy work-life balance

· Support a balanced mix of hybrid working, appropriate to each role but always seeking to build a one team culture

· Be clear about when and why it’s not appropriate to share information

This job description is not exhaustive.  It will be subject to periodic review and may be amended following discussion between the post-holder and employer.