People Manager Jobs in Bradshaw, Greater Manchester

We are seeking an enthusiastic Volunteer Manager to join our small, collaborative team. You will be a proactive, organised individual with experience of working with volunteers and a talent for building strong relationships. This role is ideal for someone who thrives on variety and is committed to enhancing the experience and contributions of volunteers. 

As Volunteer Manager, you will oversee all aspects of volunteer management, including recruitment, training, development of new volunteer projects, and ongoing support. You will be willing to develop and deliver training programmes yourself where needed and identify and support volunteers to take on roles such as trainers and facilitators. A key focus will be ensuring volunteers are well-prepared and integrated into ADCH activities. 

As part of a small team, you will need to be hands-on and flexible, taking on a variety of tasks and supporting organisational events and projects. With occasional travel and overnight stays required, this role suits someone adaptable, resourceful, and ready to make a meaningful impact. 

If you are an innovative and driven individual ready to embrace this challenging and rewarding role, we’d love to hear from you! 

This is a 12-month fixed-term position, with the potential for extension subject to securing further funding.

Closing Date: Monday, 13th January 2025, 5pm. 

Interviews: Tuesday 21 January 2025 at Birmingham Dogs Home, Solihull.  

If you do not hear from us within 5 days of the closing date, please assume you were unsuccessful on this occasion. Please note that we reserve the right to close this post early, should we receive a high volume of applications. 

Further details about the role, including key responsibilities and criteria, can be found in the job description within our recruitment pack. Please ensure you review the pack carefully before beginning your application. 

This role is made possible thanks to support from Pets Foundation 

We are looking for a dynamic and experienced systems manager to support, manage and improve systems within our rapidly evolving charity. 

In this role, you’ll be responsible for providing in-house systems support and systems administration for platforms and systems used by nurtureuk’s team, with a particular focus on Salesforce, working alongside external developers and outsourced IT support. You’ll also be responsible for providing key support on information security.

Nurtureuk is a charity that has been working with schools for many years to improve the social, emotional, mental health and wellbeing (SEMH) of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people. 

Your main responsibilities will include: 

• Acting as asset owner of nurtureuk’s internal systems 

• Providing internal administration and development of Salesforce CRM

• Leading discovery and development projects to improve nurtureuk’s internal systems 

• Managing external developers and support contracts related to systems

• Supporting administration of an information security management system to maintain ISO27001 accreditation

• Managing systems access and changes to systems, access rights and privileges

• Maintaining data infrastructure for dashboarding and reporting

• Providing support and training to colleagues on key aspects of internal systems 

To be successful in the role, you'll have all or most of the following:

• Strong technical skills and a digital-first mindset 

• Experience in maintaining and improving Salesforce and other systems 

• Strong organisational skills with the ability to prioritise, manage time effectively and meet deadlines whilst working independently and proactively 

• Project management experience 

• Creative problem-solving skills 

• Ability to work in a team environment, and good interpersonal skills 

• Ability to develop and maintain good working relationships with a range of stakeholders 

• Good attention to detail, and the ability to keep accurate records and work at pace 

• Familiarity with information security principles 

• Familiarity with transforming, cleansing and maintaining data

Employee benefits

Nurtureuk is a fully remote employer, and we operate with a strong culture and commitment of trust in the team. We supply the resources necessary to create a comfortable working environment from home. We allow for flexible working to be self-managed by the team, so they may work around their other personal commitments. 

All employees receive 25 days’ annual leave plus an additional day for each full year of service, up to a limit of 30 days. This is in addition to all bank holidays and Christmas office closure. Nurtureuk pays a 5% employer contribution to pensions and also offers a Medicash employee benefits package. This includes cover for a virtual GP, routine dental and optical care, specialist consultations/diagnostics, complementary and alternative therapies, prescriptions, flu jabs and discounted gym membership. There is also access to a 24/7 Employee Support Service providing mental health and wellbeing support.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based dynamic Media and PR Manager to take the lead on media engagement and PR activities, helping to:

• build our brand profile in the UK
• raise awareness of the work we do.
• foster external relationships with journalists, potential ambassadors/advocates and others
• work with colleagues in the UK and across the SOS Children’s Villages Federation to achieve results. 
• pitch stories and interviews; and create content, campaigns and other materials, to secure media coverage 

If you are a proactive and motivated media and PR professional with a good understanding of global issues, looking for an exciting new challenge within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Tuesday 7 January 2025, 9am UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Ten Ten Resources is an educational organisation that nurtures spiritual growth, personal development and social responsibility by sharing inspiring, creative content through a Catholic lens.

Working as part of a team of 12, the Office Manager is a key managerial role. You will maintain and improve office systems, processes and policies, ensuring that clients receive a high-quality service, and the remote working them is well-organised and efficient.

This role is offered full-time (5 days) or part-time (4 days).

***

SUMMARY OF RESPONSIBILITIES

• Systems | Manage, review and improve the use of our office systems
• Client Experience | Ensure excellence in our communication with clients
• Line Management | Line Management responsibility for two members of staff
• Team Organisation | Management of team matters
• Reports and Policies | Reporting to senior leadership and policy management
• General Admin | As required 

***

IN DETAIL

Systems

Improving the use of our systems including:

• HubSpot for marketing, communications and Knowledge Base

• Trello for project and process management 

• Clockify for time management and time off

• Google Drive for file management

You will propose and implement improvements, and train staff members in new and improved practices. Therefore, a previous knowledge of some of the systems we use is desirable, and a proven ability to understand and implement systems is essential. 

Client Experience

You will have responsibility for ensuring Client Experience across all communication channels including the website, email communication, telephone, knowledge base and chatbots.

As part of this, you will understand the role and responsibilities of the Office Administrator responsibilities so you can provide training, backfill and assist during busy periods. This includes:

• Resolving user-based queries

• Managing subscriptions and trial subscriptions

• Triaging communication to the relevant member of staff

• Improving and updating CRM data (eg school holidays, pupil numbers, etc)

In addition, under the guidance of the Leadership Team, you will organise, plan and implement the annual subscription process.

Line Management

You will initially have Line Management responsibility of the Finance Officer and Office Administrator. This includes bi-weekly one-to-one meetings, termly reviews, annual appraisals and adhoc meetings with reportees or the Leadership Team as required.

Team Organisation

You will have responsibility for managing various team matters. This includes, although is not exclusive to:

• Payment of goods and services

• Organising Team Gatherings and adhoc in-person meetings

• Remote planning of work events - eg film shoots, conferences

• Team training as required

• Ensuring staff have up to date DBS certificates

Reports and Policies

This includes:

• Producing reports for the Leadership Team regularly and as required

• Producing and updating company-wide policies, ensuring that they are fit for purpose

• Ensuring the Operations Manual is up to date and that department heads update the manual as necessary

General Admin

You will also have responsibility for General Admin tasks. This may include, although is not exclusive to:

• Receiving and triaging post

• Banking cheques

***

PLACE OF WORK

This is a home-working role. All home-working office equipment will be provided by the company as required.

In-person staff gatherings take place three times per year, requiring an overnight stay. Travel and accommodation are provided by the organisation. Additional in-person meetings may also be called as required.

Closing date for Applications: Friday 10th January 2025 at 10am

Location: Remote (UK only) with monthly travel to London for team strategy days and events

Start date: ASAP

Gross Salary: £35,000 - £40,000 (Pro-rata £28,000 - £32,000)

Contract type: Permanent, part-time (0.8 - 80% of FTE - 4 days per week)

If you require any adjustments or additional support during the recruitment process for whatever reason or if you need this job description in another format, please don’t hesitate to email.

About us

Apps for Good equips students with the skills and motivation to shape their future through technology while empowering teachers to deliver high-quality educational content with confidence. Over the past 14 years, we’ve reached more than 250,000 young people, with over half of our partner schools supporting students experiencing disadvantage.

Thanks to the generous support of partners like Spotify, Google, Hg Foundation, and OVO Foundation—who also volunteer their expertise—our courses are 100% free for schools.

With ambitious plans to expand our reach, we aim to positively impact even more young people across the UK.

The role

We’re seeking a proactive and skilled Senior Fundraising and Partnerships Manager to play a pivotal role in driving our fundraising success with a particular focus on corporate partnerships. This is an exciting opportunity for someone who thrives on building and maintaining strong relationships, has a passion for securing new funding opportunities, and is enthusiastic about engaging with volunteers and partners to achieve our mission.

This role sits within our Fundraising and Partnerships department, working alongside an equivalent Senior Fundraising and Partnerships Manager. Together, you will shape and deliver our fundraising strategy, with line management and support provided by the CEO.

We are looking for a motivated individual who is not only experienced in fundraising but also eager to actively prospect, pitch, and secure new funding opportunities while nurturing existing partnerships. The successful candidate will also lead volunteer recruitment and management, making this a truly dynamic role.

Our team

We are a small, remote-based team with an agile, progressive mindset. Energetic and highly ambitious, we’re united by a shared passion for our mission and values. If you believe in the power of technology and education to transform lives, we want to hear from you!

Everyone is welcome at Apps for Good where our team is supported and encouraged to bring their authentic selves to work. Bonded by shared values, our diverse perspectives fuel our innovation and empower us all to make a difference to students and teachers. To enable young people from all backgrounds to create a brighter future through technology, we strive to build a diverse and inclusive team that reflects the school communities we seek to serve.

At Apps for Good, we live our values during our interactions with each other and those we work with. These values are:

• Collaborative

• Empowering

• Inclusive

• Innovative

• Supportive

What’s in it for you?

• A permanent part-time role (0.8 - 80% of FTE - 4 days per week) and we’re open to considering a variety of working patterns to fit around your other commitments. 

• Remote working with monthly travel for team strategy days and events (all expenses covered).

• Laptop/office equipment will be provided and we offer the option to make use of a co-working space local to your home, one day per week.

• We offer flexible working to ensure you retain a good work/life balance.

• Opportunity for health care insurance.

• 24 days holiday (19 days pro-rata) and extra days off when we close between Christmas and New Year.

• Your birthday off work.

• Contribution pension scheme.

• A commitment to your training, development, and career aspirations. 

• We embrace a diverse range of perspectives, skills, experience, and knowledge within Apps for Good. 

• Joining a small collaborative team means you’ll contribute to a variety of projects and everyone across the team has their voice heard and contributes to our strategy and operations. 

How to apply

We welcome your application, regardless of your race, gender, disability, religion/belief, socio-economic background, sexual orientation, or age, and look forward to hearing what your skills and experience could bring to the team.

Team: Retail

Location: Homebased with regular travel (several times per month) 

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £43,003 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Retail Buying Manager:

• Our Retail Buying Manager is responsible for the strategy, planning and procurement of our new goods ranges for shops and online sales, setting new goods pricing strategies, budgets, achieving margins, and category profitability in shops.
• This is a key role contributing to the overall strategic direction of the Retail and Trading operation and leading on the development and optimisation of our new goods proposition across the Retail estate. This includes supporting the Retail Leadership and Management team to coach and develop shop teams to maximise new goods sales income and margin performance

About the Retail and Trading team:

• The Cats Protection Retail Estate and Ecommerce operation plays a key role in generating income and introducing audiences to Cats Protection.
• Our shop estate serves as our shop window to the world, and our new goods operation is vital to our overall Retail success. Our online presence extends our reach further still. All such activity should consistently reflect our charitable goals, values, and behaviours.

What we’re looking for in our Retail Buying Manager:

• Extensive experience in a complementary retail buying role within the charity retail sector or mainstream retail
• Extensive experience of setting and managing income and profitability budgets and understanding of profit and loss formats
• Experience of EPOS systems and understanding of the importance of VAT coding
• Evidence of sustainable new goods sales and profitability growth in previous operations
• Highly developed negotiation, numerical and analytical skills
• Full UK driving license & access to vehicle

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 5th January 2025

Virtual interview date: 14th & 15th January 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

If you are interested in leading a service that helps to empower women and birthing people and their supporters with advice and information about human rights through pregnancy and birth, please read on and download our recruitment pack for more information about Birthrights and the role.

About Birthrights:  

Birthrights was founded in 2013 with the understanding that at the heart of the poor experiences and outcomes of maternity care for so many people in the UK, is a consistent failure to listen to the voices of women and birthing people and a disregard for their fundamental human rights. We champion the rights of women and birthing people through information and advice, training, campaigns, research and legal action. You can read our 10-year strategic framework here Strategy - Birthrights 

About the role: 

This is a hugely exciting opportunity to join Birthrights’ Senior Leadership team and play a key part in supporting Birthrights’ meet its ambitions and achieve its potential.

We are seeking an experienced service manager who can help us reach women and birthing people, particularly the most marginalised communities, and respond to their enquiries with expert advice in a trauma informed, culturally competent and empathetic manner. We want to equip women and birthing people and their supporters with information and advice to advocate for their rights and navigate a maternity system in crisis.

About You: 

You will be resourceful and organised, with excellent co-ordination, management and administration skills. You will be able to understand what information is required and how to analyse data and intelligence to manage, review and improve a service area. You will be able and willing to work with a wide range of people to support, inspire, challenge and coach others and work collaboratively towards Birthrights’ commitment to anti-oppressive practices 

You can find out more about the role in our recruitment pack. We still want to hear from you even if you don’t meet all our criteria. Please tell us about experiences that have not been included here, but that you feel might be relevant to this role. 

Team: Customer Complaints

Location: Homebased with travel for meetings & events

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £41,363 per annum

Contract: Permanent  

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Complaints Manager:

• The Complaints Manager will be responsible for embedding Cats Protection’s new charity-wide ‘Complaints Policy & Procedure’.
• Cats Protection is serious about creating a cultural change as part of its 10-year strategy that positions the organisation as customer-centric, putting customers at the heart of everything we do, anticipating needs and building life-long relationships that mean we can be there for all cats. This is not possible without improving our existing complaints processes so anyone who complains to Cats Protection receives superb customer & supporter service

About the Customer Complaints team:  

• We sit within the Marketing & Income Generation directorate
• This new team will oversee the day-to-day complaints against Cats Protection. The team will also support Cats Protection’s Subject Matter Experts in handling specialist, technical complaints through regular training on delivering an excellent service, expert advice on triaging complaints, monitoring complaint reporting and learnings to internal and external stakeholders to pinpoint improvements.
• We currently have a team of 3

What we’re looking for in our Complaints Manager:

• Extensive experience in overseeing the management of the complaints process and complaint responses, ensuring an effective resolution and high level of customer service delivered, preferably in a not-for-profit and/or multisite organisation
• Proven experience of working in a customer-focused and professional environment managing operational processes effectively
• Proven experience or working with stakeholders at all levels including senior leadership with confidence and integrity
• Experience of managing databases & systems for data entry and generation of reporting, managing the roll out of a new system would also be preferable

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Please contact for a copy of the job description

Application closing date: 8th January 2025

Virtual interview date: 23rd – 28th January 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

We're looking for a Community Fundraising Manager - it's a great opportunity to develop a plan and deliver a diverse portfolio of fundraising activities to engage people with our work and contribute to our income.

You will manage a team to help develop innovative fundraising products, grow our supporter base and provide exceptional supporter stewardship.

Income generation  

• Responsible for supporting the development of a 3-year community fundraising income strategy to grow income from a modest base of £125k per year to circa £275k per year.
• Implement the operational plan for community fundraising income. 
• Plan, develop and deliver new community fundraising products, campaigns and events that will resonate with stakeholders including members, donors and volunteers to fundraise. 
• Work collaboratively with Comms, Marketing & Digital teams to develop and drive forward promotion of community fundraising to reach existing and new audiences, including developing content for social channels, e-comms, webpages and fundraising packs.
• Establish a network of community fundraisers, building relationships with community fundraising ‘champions’, and providing excellent supporter care and timely communication. 
• Evaluate community fundraising projects regularly and make changes when necessary. 

Leadership, management and collaboration 

• Lead the community fundraising programme in line with Marine Conservation Society values and organisational culture.
• Contribute to fundraising cross-team planning and strategy development. 
• Line management of 2 part-time Community Fundraising support roles with responsibility for operational delivery of their fundraising plans and performance management including, 1-2-1 meetings, appraisals, day-day performance management against KPI’s, motivation and objective setting. 
• Build collaborative relationships with peers across the charity. 

Governance & reporting 

• Manage the overall budget for community fundraising, including monitoring of income and expenditure against budget. 
• Setting, measuring, and reporting against agreed KPIs  
• Ensure the Community Fundraising team are accurately recording the receipt of donations and gifts received from supporters. 
• Ensure accurate financial and CRM supporter records are maintained and accessible. 
• Ensure all relationships comply with relevant charity law, GDPR requirements and the charity’s Ethical Fundraising Policy.
• Work with our Data Manager, Head of Marketing, and the Fundraising team to ensure the CRM database holds key, relevant profile information on supporters.
• Attend department and organisational meetings reporting on team related matters as required and cascading organisational priorities as appropriate.

Knowledge and experience (what you’ll know)

Essential

• A track record in community fundraising or similar, with the ability to demonstrate success in meeting financial targets and income growth. 
• Can demonstrate your experience of supporting the development of 3-5 year strategic plans 
• Experience of developing and leading on annual operating plans in line with strategic goals.  
• Can show your line management experience, including knowledge of successfully developing and motivating a team. 
• Can successfully set and manage multi-year budgets. 
• Good knowledge of and experience of working with CRM databases including the collection and storage of data in line with GDPR. 
• Sound knowledge of current fundraising trends and knowledge of fundraising policies, procedures and legalities. 

Desirable

• Experience of establishing and growing new community fundraising products. 
• Project management experience, able to plan and deliver within set timescales.

Skills & abilities (how you’ll do it)

Essential

• Able to take responsibility for delivering against objectives and monitor and evaluate operational and financial plans. 
• Excellent interpersonal skills including relationship building, influencing and negotiating with a wide diverse audience  
• Able to work as a leader and motivate others.
• Excellent written and verbal communication skills, including attention to detail.  
• Strong planning skills and the ability to manage a varied and busy workload while meeting tight deadlines. 
• Self-motivated and able to demonstrate creativity, initiative and work proactively 
• Ability and confidence to represent the organisation with potential and existing donors. 

Desirable

• Strong IT skills, including MS 365 tools (Teams, SharePoint, One Drive etc.) Word, PowerPoint, Excel etc.  

Personal Qualities (what you’ll bring)

A personal style in line with our values and our commitment to equity, diversity and inclusion: 

We are brave                                        We have integrity  

We are a community                          We are credible  

We are positive                                     We are solutions focused  

•  An innovative and creative thinker who is quick to generate solutions and ideas.  
• Comfortable with change, with a flexible and adaptable approach to work, with good prioritization skills. 
• Approaches problems with a creative and enabling mindset to seek solutions. 
• Responds positively to challenges – managing your personal responses when things get busy
• Comfortable and capable when working independently and on own initiative.  
• Motivated and focused in both the home working and busier working environments.  
• A good team player who builds open and supportive relationships. 
• A positive, optimistic, and ambitious vision for the future of Community Fundraising. 
• Collaborative and team-oriented approach, with the ability to work effectively with colleagues across different functions and levels.  
• Proactive and results-driven mindset, with a focus on achieving measurable outcomes. 

Senior Visitor Marketing Manager
Location: Martin Mere or Slimbridge Wetland Centre - Hybrid
Contract: Permanent
Hours: Full Time, 37.5 hours per week Monday to Friday.
Salary: £42,580 per annum

About The Role

Working closely with leaders across the Fundraising, Marketing and Communications and Operation's directorates, this is an exciting role for an experienced marketing manager to lead on the development and delivery of WWT's national visitor marketing strategy.

A visit to a WWT site is often the start of the supporter journey - They showcase the incredible super powers of wetlands and the stunning wildlife they protect, they inspire people to want to come back and to support wetlands into the future. Visitors are a business imperative and a core part of helping WWT achieve its mission, to restore wetlands and unlock their power.

You'll get to collaborate with central and site-based marketing teams to develop the 3-year plan to increase first-time visitors to WWT wetland sites. The role will manage the central visitor marketing budget and guide the development of local marketing plans and budgets, setting clear targets and KPI's to monitor performance and ensure success. 

About You

As a marketing expert who's worked in a visitor attraction or similar organisation, you'll be adept at developing and delivering multi-channel marketing strategy and plans to deliver measurable outputs and outcomes.

With your leadership skills, you'll be used to building effective working relationship with colleagues across a complex organisation. Your approach will be motivating and engaging, and you'll be used to determining team priorities, setting tasks and allocating resources appropriately.

You'll be a lateral thinker and look to the external environment in order to position WWT successfully in the marketplace, effectively managing the commercial and conservation aspects of the charity.

You'll enjoy working in a hybrid way, seeing the benefits of regularly visiting WWT sites, with a least 1 day a week at your base location. 

Ready to dive in?

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from Care first

Closing Date: 13th January 2025

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

Charity People is partnering with Auditory Verbal UK to recruit a CRM Manager to join their team.

Committed to raising expectations and outcomes for deaf children in the UK, the organisation provides direct support through a family-centred, early intervention therapeutic approach which equips parents and caregivers with the tools needed to support the optimum development of their deaf child's listening and spoken language.

As CRM Manager joining you'll be joining a small, passionate team, within an organisation that values, develops and retains its staff and which places wellbeing at the heart of its culture.
 

CRM Manager

Contract: Permanent role with fully flexible working options including part time (minimum four days per week) supported and considered

Salary: £40,000 per annum

Location: Hybrid or remote - the charity's office is in Bermondsey, London and the postholder can choose to spend time in the office weekly or to be based remotely anywhere in the UK

Benefits: generous 27-day annual leave entitlement plus one extra "privilege day", and 7% employer pension contribution

Closing date for applications: midnight on Thursday 9th January

First and second stage interviews will be held remotely weeks commencing: 13th and 20th of January

Joining as CRM Manager you will hold responsibility for the Salesforce CRM including data usage, behaviours and data protection within the organisation. You'll work both strategically and operationally to ensure that the wider AVUK team optimises Salesforce and will have a significant impact on the way the organisation uses and develops the CRM, improving processes and innovating new ways of working.

Core responsibilities within your role will include:

• Management of the Salesforce system, ensuring it is configured and maintained to support the business processes and reporting requirements of AVUK
• Develop and implement a CRM strategy, roadmap and governance framework in consultation with key stakeholders and users across the organisation
• Provide Subject Matter Expertise, training, support and guidance to Salesforce users, ensuring they have the skills and confidence to use the system effectively and efficiently
• Monitor and evaluate the performance and impact of the Salesforce system, using data and feedback to identify and prioritise improvements and innovations
• Ensure the ongoing integrity and completeness of data
• Work with external consultants and developers to deliver enhancements and integrations, ensuring they are aligned with the CRM strategy and best practices
• Optimise the benefits of the CRM across data imports, bulk updates, ad hoc analysis
• Exploit the user configurable functionality of Salesforce, including custom views, charts, dashboards and reports
• Work to understand and keep abreast of new technologies and applications and their impact on optimising CRMs
• Ensure the Salesforce system complies with data protection, security and quality standards, policies and procedures.
• Manage the CRM budget and resources, ensuring value for money and return on investment

The CRM Manager will be a key member of the team working across the organisation to support best practice in data storage, processing and interpretation. A natural 'data scientist', you'll reliably support internal customers in their understanding, adoption and use of good data practices, while managing key relationships with external suppliers.

We would love to hear from you if you have the following skills and experience:

• Significant experience of managing and developing a CRM system, ideally Salesforce, within a complex and dynamic organisation
• Strong project management and problem-solving skills, with the ability to deliver CRM projects and initiatives on time and within budget
• Strong analytical skills and experience in use of data science skills in the context of optimising CRM systems
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders and users
• High level of IT literacy and proficiency, with the ability to use various tools and platforms to analyse, manipulate and present data
• Knowledge and awareness of Data Protection and implementing organisational policies
• Ability to coach and train others

We're particularly interested to receive applications from candidates who have the below, although this is in no way essential:

• Relevant qualification or certification in CRM, Salesforce or related field
• Experience of working in the charity sector or with a fundraising CRM system

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Care Service Manager

We have a great opportunity for a Service Manager who will be responsible for running a safe operational management of Care and Support services.

Position: Service Manager

Location: Rochdale, Keswick Gardens, Greater Manchester

Hours: 37.5 hours

Salary: 35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)

Contract: Permanent

Closing Date: 23rd December 2024 – Although applications may close before the deadline, so please apply early to avoid disappointment.

About the role:

You will be working from one of the organisations supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

Key responsibilities

• Leading and engaging a team
• Leading a service
• Housing and income management
• Supporting customers

About you:

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

About the organisation:

A housing association with a difference – enhancing the everyday for all customers. For 90 years, they’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Benefits you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues.

They are a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under the Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

You may also have experience in areas such as Service Manager, Senior Service Manager, Junior Service Manager, Housing Service Manager, Housing and Support Service Manager, Homeless Service Manager, Housing Officer, Housing Adviser, Housing and Care Service Manager, Housing Support Officer, Housing Working, Social Housing Officer, Social Housing Service Manager, Rehabilitation Service Manager, Rehabilitation Service, Drug, Alcohol, Mental Health Service Manager, Mental Health, Recovery Worker, Recovery Service Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Interviews: 20th and 21st of January

For more information or to apply, please click 'apply' to be directed to our website. 

We’re looking for a creative and passionate person to join our Content team in a maternity cover role for up to 12 months. 

As our Content Manager, you will have a background in content design, curriculum design and experience applying learning theory to create impactful learning experiences.

You will lead our exciting Education and Foundations programmes to deliver high-quality, accessible content that meets the needs of our young people and our delivery partners.

In this role you will:  

• work in a multi-disciplinary team  

• plan and design engaging programme content in a variety of formats, using established design thinking and content design approaches  

• make sure programme content provides clear opportunities for curriculum links (e.g. Language, Literacy, Numeracy, Gatsby, SHANARRI) and employability focus

• design and deliver enhancements to our Education website, managing content through a bespoke Content Management System 

• manage editorial processes and build stakeholder relationships  

• work directly with external suppliers and partners 

• embody and promote content design best practice in your work.  

This is a fantastic opportunity to bring your creative, organisational and problem-solving skills to a team that plays a key role in setting our young people up for success.  

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Content Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Content Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3305

Are you an experienced leader with a vision for empowering communities and volunteers?

We are seeking FOUR motivated and experienced Community Support Managers to lead and manage our regional community support function that truly impacts those living with and affected by MND. These roles are home-based and have travel requirements across the designated region. These roles offer the opportunity to lead and support both staff and volunteers in delivering exceptional local services.

We are recruiting Community Support Managers to cover the following areas:

Central & West: Bristol, Wiltshire, Gloucestershire, Bath & North-East Somerset, West Midlands, Central & East Midlands, Somerset & Dorset, Devon & Cornwall, and Thames Valley

South-East: London, East and West Sussex, Hertfordshire, Essex, East Anglia, Hampshire, Isle of Wight and Jersey, Surrey and Kent

North: Cheshire, Merseyside, Greater Manchester, Lancashire and Cumbria, North-East, Yorkshire and North & North-East Lincolnshire

Devolved Nations: Wales and Northern Ireland

Candidates must be located within or close to the region they are interested in.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

As a Community Support Manager, you will:

• Lead and manage a team of Community Support Coordinators (CSCs), ensuring their training, development, and wellbeing.
• Collaborate with the Volunteering Team to support recruitment and retention of key volunteer roles.
• Facilitate a community of practice with colleagues to ensure consistent service delivery and knowledge sharing.
• Maintain awareness of external services and partnerships to enhance local support provision.
• Oversee regional data collection and reporting to inform business planning and align with organisational objectives.
• Ensure compliance with key policies, including safeguarding, GDPR, and health and safety, empowering your team to follow best practices.
• Work with the Head of Regional Services and Partnerships to develop local and regional plans for improving support services.
• Report regularly on regional activities, challenges, and impact using agreed processes.
• Develop and maintain partnerships with external organisations to enhance services.
• Support the implementation of new initiatives and provide cover for team members as needed.

About You:

We're looking for an inspiring leader with the skills and experience to excel in this role. You should have:

• Proven experience managing remote teams, including both staff and volunteers.
• Strong communication, interpersonal, and presentation skills.
• Skills in performance data management and reporting.
• A track record of delivering support services in statutory, private, or voluntary sectors.
• Experience managing risk and safeguarding.
• The ability to build and maintain relationships with diverse communities and external partners.
• A commitment to inclusion and diversity.
• Excellent organisational skills with the ability to prioritise and make independent decisions.
• Proficiency in computer literacy.
• Flexibility to work occasional unsocial hours.
• A full driving licence.

If this sounds like the perfect opportunity for you, apply now to join a dedicated team making a real difference every day!

The full job description is available in the candidate pack.

Salary: £43,600 per annum

Hours: 37 per week

Location: Home-based with travel requirements across designated region.

Contract: Permanent

Regions:

Central & West: Bristol, Wiltshire, Gloucestershire, Bath & North-East Somerset, West Midlands, Central & East Midlands, Somerset & Dorset, Devon & Cornwall, and Thames Valley

South-East: London, East and West Sussex, Hertfordshire, Essex, East Anglia, Hampshire, Isle of Wight and Jersey, Surrey and Kent

North: Cheshire, Merseyside, Greater Manchester, Lancashire and Cumbria, North-East, Yorkshire and North & North-East Lincolnshire

Devolved Nations: Wales and Northern Ireland

Candidates must be located within or close to the region they are interested in.

We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience leading, supporting and measuring performance for remote teams with staff and volunteers.

• Skilled in performance data management and reporting.

• Demonstrable understanding and delivery of support services in the statutory, private and/or voluntary sectors including value.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.