Operations Support Jobs

Home-Start South Warwickshire is seeking a Charity Operations Manager to lead our team and oversee our mission of supporting local families as they navigate the challenges of early parenthood. This is a unique and fulfilling oportunity to shape the direction of our charity, collaborating closely with our passionate staff, volunteers and Board of Trustees.

About the Role

As Charity Operations Manager, you will be the public face of Home-Start South Warwickshire, building strong relationships with stakeholders and representing the charity with professionalism and passion. You will lead the staff team, driving the organisation toward achieving its strategic goals and vision while ensuring its financial sustainability through a robust multi-year strategy.

In this role you will oversee the delivery of impactful services, ensuring that our work continues to meet the needs of local families and communities. You will provide strategic leadership, inspire and motivate our team, and cultivate partnerships with stakeholders to enhance our reach and sustainability. You will uphold the highest standards of practice in supporting families, ensuring that safeguarding is always a priority.

Equity, fairness, and inclusion are at the heart of everything we do, and you will champion these values in all aspects of the charity’s work, ensuring that we continue to deliver accessible and impactful support for families across our community. This is an exciting opportunity to make a lasting difference by shaping the future of a vital local charity.

Key Responsibilities

• Take responsibility for the operational management of HSSW ensuring that the staff and financial resources are deployed effectively in line with budgets and funding requirements

• Undertake the Strategic Lead role on ensuring the safeguarding and promotion of children’s welfare within the charity

• Report to and support the Board of Trustees in ensuring the effective strategic management, development and future funding of the charity.

• Ensure accurate records are maintained and readily accessible, enabling high standards of reporting and GDPR compliance

• Ensure that HR practice meets current statutory requirements

• Ensure that HSSW employees maintain high standards of practice in supporting families within the Home-Start model and that they adhere to HSSW policies and best practice

• Work with the team to develop a culture of continuous improvement through effective feedback mechanisms; engaging with stakeholders to identify future needs and implement improvements.

• Ensure all Home-Start policies, processes and procedures are implemented consistently and reviewed regularly, so that HSSW is viewed as a role model for best practice.

• Ensure that HSSW meets or exceeds the Home-Start Quality Assurance standards and that any QA reviews mandated by HSUK are carried out in a timely manner.

• Attend and present at all Board meetings, and other out of hours activities.

About You

We are looking for a dynamic leader who is passionate about making a positive difference in the community.

You will have:

• An understanding of the needs of families with young children 

• Relevant previous or current employment in a leadership or management role

• Knowledge of safeguarding issues, legislation and processes

• Have demonstrable experience of leading, developing and motivating a team, including both employed staff and volunteers

• Confident in developing relationships and partnerships with a variety of stakeholders

• Knowledge of the charity/volunteer sector

• excellent interpersonal and communication skills

• Excellent planning and organisational skills 

• Keen attention to detail

• Positive attitude to problem solving

• The ability to analyse and interpret statistical information

We welcome people from all backgrounds and are committed to Equality of Opportunity and Diversity.

We are also fully committed to safeguarding and promoting the welfare of children and adults.

The Degrees Initiative is a UK-based NGO that builds the capacity of developing countries to evaluate solar radiation management (SRM), a controversial proposal for reducing some impacts of climate change by reflecting sunlight away from the Earth. 

The Operations Officer role offers a fantastic opportunity for the right candidate to advance while helping scale-up the organisation’s operations. They will get to work with some the world’s leading SRM experts both inside and outside of Degrees and play a central role in building an initiative that is changing the field of SRM. 

Joining a growing team, the Operations Officer will work closely with the Chief Operations Officer (COO) and the Executive Support Manager to support and improve the finance and operations of the charity. This role will be suitable for an operations generalist as it will involve a variety of projects and tasks spanning finance, HR, IT, operations and governance, including administrative support to help the rest of the team deliver its work. We are looking for someone dynamic, with a keen desire to help the COO improve and streamline processes across the organisation as it grows. Specific responsibilities will include, but are not limited to: 

• Working on a variety of operational projects such as ensuring compliance with GDPR regulations and improving our cyber security; 

• Organising and improving operational procedures, with an eye to using new software solutions where suitable; 

• Supporting financial administration by liaising with the external finance provider; 

• Managing payments, payroll, expenses, and processing supplier invoices and credit card reconciliations; 

• Assisting in the completion of the charity’s annual report, and other management and donor reporting;

• Supporting the day-to-day human resources and recruitment process for new roles; 

• Helping improve our hiring processes and HR recording keeping; 

• Managing the induction processes for new joiners including oversight of employee contracts and offer letters; 

• Maintaining the staff handbook and relevant HR processes and procedures; 

• Being the contact point with the charity’s outsourced IT provider; 

• Conducting routine administrative and documentation duties such as managing charity correspondence; 

• Maintaining systems for the retention, protection, retrieval, transfer and disposal of documents and records; 

• Managing the charity’s email inboxes, answering/forwarding/filing/deleting as applicable; 

• Maintaining regulatory filings and other compliance matters with HMRC, Companies House, the Charity Commission, etc.; 

• Liaising with the Board for administrative purposes, supporting the Executive Support Manager where appropriate; 

• Liaising with insurance providers to maintain adequate business insurance;

• Arranging travel for staff and other participants as required, including reimbursements; 

• Providing other administrative support, as necessary, to support staff. 

We're looking for an enthusiastic team-player with excellent administration and communication skills with a passion for customer service. 

This is an exciting role in a newly formed team dedicated to raising the bar of operational excellence at Stewardship.  You will play a crucial role in bringing exceptional operational efficiency by ensuring gift aid, compliance and other internal customer processes work smoothly.  You'll resolve queries and provide outstanding support to Stewardship customers. 

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Our Learning and Participation department seeks to inspire people to protect the natural world, train the next generation of experts, and extend our reach, ensuring that our Gardens and wider work are accessible for everyone.

This role is pivotal in maintaining the smooth operation of the Learning and Participation department, providing operational support and excellent customer service across its activities. The position involves close collaboration with our Schools, Community & Access Learning, Family Learning, and Guided Tours teams.

This role requires an Enhanced DBS check + Child Barred List.

About You

Our ideal candidate will be logical and methodical, with experience of planning, administering, and developing processes. They will have excellent verbal and written communication skills, with the ability to work well as part of a team to deliver a high-quality service and project a positive image of Kew

They will be able to manage conflicting priorities and work at pace, being proactive in raising issues and suggesting improvements. Whilst already possessing excellent IT skills, they will be open to new ways of working, and quick to learn new processes.

We expect interviews to take place in the first few weeks of January 2025.

As an operational role, this job is primarily onsite with some capacity to work from home, dependent on business needs.

About Us

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi. 

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.

This role is a core part of Pecan’s senior leadership team (SLT), working to develop strategic direction and playing a play a key role in the organisation’s aim to transform the lives of the most disadvantaged people in our community.

You will enable Pecan’s frontline team to deliver the highest possible standards of service. You will have responsibility for developing a strategy and vision for all community food activities and developments within Pecan. You will focus on ensuring the programmes have dignity at their heart and work towards seeing an end to foodbanks. You will work with the projects to support them to collaborate and work together. You will play a key role in the organisations aim of transforming the lives of the most disadvantaged people in our community.

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.

Main Responsibilities:

• Line manage and appraise staff in line with Pecan’s procedures: Foodbank Manager, Pantry Manager, Operations Manager, and the Development Manager Community Food Programmes.
• Demonstrates strong financial literacy and business acumen.
• Develop and oversee food strategy for Pecan’s food services, implementing the vision to end the need for food banks, re‑imagining the food services offer and including a cash-first approach.
• Develop and manage partnerships with authorities, corporates, churches, community groups and networks to support the successful development of programmes.

Key Requirements (specific skills, qualifications required):

• Strong experience of managing multiple projects.
• Experience of managing staff and volunteer teams.
• A strong understanding of community food programmes. 
• Demonstratable history in achieving targets.

Desirable knowledge/expertise

• An effective networker.
• Experience of the voluntary and community sector.
• Experience of working across a spectrum of church cultures and types.
• Experience of organisational development.

To apply please submit the following:

• CV
• Covering Letter, no more than 2-sides of A4 paper, expanding on your passion for this area of work and describing how you meet the Job Description/Person Specification, as set out in the Recruitment Pack.

Closing Date: Wednesday 4th December 2024, 9am

Interview Date: w/c Dec 2 onwards; details TBC.

Start Date: December 2024 or January 2025

Please note that applications that do not contain BOTH the CV and Covering Letter as described above cannot be considered. Candidates that have not been contacted by the interview date or within 2 weeks of submitting an application if it is an open recruitment, have not been shortlisted for interviews.

INS has 30 years experience supporting adults with neurological conditions and their carers. A dynamic and ambitious Operations Lead will join our multi-disciplinary team to provide and effective service and deliver our strategic aims.

The Operations Lead will work closely with the Chief Executive and have particular responsibility for; administration, finance, property, IT and data managment, human resources.

You will be responsible for line managing the non-clinical members of our team.

You will work with CEO to develop our volunteering and property strategies.

The job offers a suitably experience candidate an opportunity to build and develop skills within managment in a small, innovative and well-established charity.

This exciting new management role within our operations team is an excellent opportunity for the right candidate to use their experience within a supported housing environment and help us to continue providing services of the highest standards for the people who need them.

We are looking for someone who is passionate about making a difference, and dedicated to achieving excellence.  This role seeks a highly skilled and experienced manager with a background in supported housing to lead across the organisation in quality assurance and regulatory compliance.  We are looking for a strong and capable team player to work alongside our Operations Manager and group of Registered Managers across our residential care homes for older people and housing communities for women and young people.  As a line manager for our community leads, previous people management experience is essential.

Working to help Keychange deliver the best support to our service users, this will be a varied role, including ensuring that our services comply with regulatory requirements, overseeing the delivery of our quality assurance framework, empowering our registered managers to deliver the highest standards of care and support, and assisting our Director of Operations in the smooth daily running of all operations across our nine community sites.

As a Christian organisation, we would ask that all applicants are sympathetic to our faith basis and values.

This role would be hybrid, based out of our Central London office, with UK travel to our community sites essential.

For more information please see the full job description with key responsibilities around quality assurance, regulatory compliance, reporting, team leadership and organisational culture.  Please ensure that you outline how your experience fits our person specification in your cover letter. 

Interviews will be ongoing for candidates who can demonstrate the experience and attributes required, and we reserve the right to close the application process early.

Keychange is an equal opportunity employer and welcomes applications from candidates of all backgrounds.  We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Job Title: Recruitment and HR Operations Manager
Reporting to: Head of People
Line Managing: People Officer and People Administrator 
Salary: £35,000 - £40,000 (dependent on experience)
Contract type: Full time (37.5 hours)

 About The Felix Project

The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe.  

The Felix Project is a dynamic, ambitious charity working to make London a city where no one goes hungry and good food is never wasted.  

We rescue high quality, fresh and nutritious food that cannot be sold from nearly 500 suppliers including supermarkets, wholesalers, farms, restaurants and delis. We sort and deliver this food to charities, schools and community projects supporting London’s most vulnerable people. 

This year we expect to rescue 13,000 tonnes of food to redistribute to more than 1,000 London frontline charities and primary schools in every borough of London. That’s enough food to make more than 30 million meals. 

The Felix Project is growing fast in response to huge demand. Set up in 2016, we now have around 160 staff working alongside 8,500 volunteers. We have four main operating depots spread across London - in Deptford, Enfield, Park Royal and Poplar. We’re committed to ensuring our different teams work hand-in-hand, so our main hot-desking spaces are built into these depots. 

Alongside our large-scale, depot-based operations we have green ‘point-to-point' food redistribution projects in central London and Canary Wharf. In Poplar, we operate a commercial Kitchen which uses surplus food to cater for up to 5,000 individual meals per day. 
 

Purpose of the Job 
The Recruitment and HR Operations Manager will report direct to the Head of People and lead the end-to-end recruitment and HR operations for our organisation. This role combines the strategic elements of recruitment with operational HR responsibilities, including payroll oversight, HR systems management, and occasionally employee relations support. This role will be line managing the People Officer and People Administrator, who will provide support on the below functions. 

Duties and Accountabilities

Recruitment

• Ensure that end-to-end recruitment is completed for roles across all levels of the organisation; including creating recruitment campaigns and plans
• Overseeing job board accounts
• Develop and execute innovative talent acquisition strategies to attract and retain top talent.
• Partner with department managers to understand their hiring needs and provide guidance throughout the recruitment lifecycle.
• Manage relationships with external recruitment agencies as needed to support hiring goals.

HR Operations

• Oversee HR operations to ensure efficient and compliant HR processes, including payroll processing, benefits administration, and employee record maintenance.
• Ensure compliance with relevant employment laws and internal policies.
• Drive improvements in HR processes and systems to increase efficiency and effectiveness within the team.
• Oversee onboarding and offboarding processes to ensure a seamless employee experience.

Payroll Management

• Oversee payroll processes, ensuring accurate and timely payroll distribution.
• Coordinate with the Finance Department and the People Officer to resolve payroll-related issues.
• Ensure compliance with all payroll-related legal requirements and organisational policies.

HR Systems and Database Oversight

• Oversee databases, ensuring data integrity and security
• Ensure external website, intranet, and SharePoint HR pages are updated and contain most up-to-date information.

Other

• Provide support for ER cases as needed, collaborating with the HR Advisor to ensure fair and consistent application of policies.
• Support the Learning and Development Advisor in development and administration function of training of our staff
• Support HR leadership in fostering a positive workplace culture
• Any other duties as directly by the senior leadership team.

What you’ll get in return

You will be working in an upbeat, innovative charity with strong vision, ambition and a fantastic culture and leadership team. This role is hybrid but there will be travel expected to our Park Royal, Enfield, Deptford, Poplar depots and Canary Wharf Office. The salary is £35,000 to £40,000 per annum, 25 days annual leave + bank holidays. You will be able to further develop your skills through training opportunities if and when required.

Recruitment timeline

We will be assessing candidates and arranging interviews as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.

Benefits 

• 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix’s softball team, running club and cycling club

Trinity House is a charity dedicated to safeguarding shipping and seafarers, providing education, support and welfare to the seafaring community with a statutory duty as a General Lighthouse Authority to deliver a reliable, efficient and cost-effective aids to navigation service for the benefit and safety of all mariners.  Its Corporate Department runs one of the UK’s largest maritime charities with an endowment of c£250m as well as a Fraternity comprising distinguished members of the maritime community.

The Department is establishing a new post of Head of Operations and Change Projects to take responsibility for the specific operational outputs set out in the Role Description together with the management and delivery of an agenda of innovative Change Projects commissioned by the Corporate Board.  Please see attached job description for further information about this exciting opportunity.

To apply, please submit a CV and a covering letter of no more than 2 sides of A4.

Are you highly organised, resourceful, and passionate about making a difference? The Baobab Centre is seeking an Operations and Admin Assistant to support our vital work with young asylum seekers and refugees.

In this varied role, you’ll work closely with the Operations Manager and admin team to ensure the smooth running of our Centre by managing administrative tasks, assisting with IT and communications, and supporting operations and fundraising initiatives. You’ll also play a part in amplifying the voices of our community through social media and helping with community engagement activites.

If you’re a motivated individual with strong administrative and IT skills, a commitment to human rights, and an interest in supporting vulnerable young people, we’d love to hear from you.

This role is for 3 days per week depending on your preference. Working on Wednesdays is essential to provide reception cover.

ABOUT US:

The Baobab Centre is a non-residential therapeutic community that supports young asylum seekers and refugees who have experienced human rights abuses and have sought asylum in the UK as unaccompanied minors. Our two focus areas are rehabilitation and justice.

Please read the additional information below alongside the full Job Description and Person Specification attached.

Mental Health:  All of the young people Baobab supports suffer significant mental health and developmental difficulties and many function in an unstable and more immature way than their chronological age. Due to their experiences it takes time to gain trust from the young people in our community. As a core member of our team, you will understand the impact of specific human rights abuses on the development of children and young people in exile and their individual experiences of loss, trauma and grief on their mental health and well-being. 

Baobab’s Model: Please read the accompanying ‘Baobab Clinical Context and Model’ document for a detailed introduction. It often takes a significant amount of time to understand Baobab’s model of working, which aims for rehabilitation and justice through attending to both the internal and external world of each young. It is important that you strive to have an insight to the experiences of both the internal and external factors impacting on the lives of unaccompanied young people attending our centre. It is also important that you understand the ways in which UK society and policy impacts on young asylum seekers (including invisibility, marginalisation, discrimination, and the fact of waiting in uncertainty for a long time).

Multi-disciplinary Working: Baobab aims to be a reflective, thinking organisation and we place a high value on shared thinking time, sharing responsibilities and working together with others. A key aspect of the role is communicating and working in a holistic way.

The Opportunity

An exciting new opportunity has arisen for a part-time Operations Administrator to work within the Operations team for Centre 33. Centre 33 is a well-respected charity based in five Hubs in Cambridgeshire and is well known for our support for young people.

Purpose of your job

The Operations Administrator role will report to the Operations Manager and will assist with the smooth and healthy running of each Hub enabling staff to deliver their work effectively. The job holder must have excellent communication skills, be able to work on their own initiative, think ‘outside of the box’ and be able to effectively plan their own workload. They will be expected to work with the Facilities Officer and liaise closely with Hub administrators in other locations and will be key in the administration of areas such as Facilities, IT and Telephone Equipment provision, Consumables and Stationery ordering, Health and Safety and Hub Maintenance. There will also be an element of working closely with and supporting the Operations Manager to ensure the effective use of software systems, such as Microsoft Sharepoint and Teams as well as being involved in ad hoc projects.

You will work to Centre 33’s values of being young person-led, collaborative, inclusive and striving for excellence. You will also be an exemplar of our relevant policies, compliance, standards and values and to help build a team culture.

This post is subject to a DBS check and references.

Centre 33 strives to be an equal opportunities employer. We welcome discussions about part time and flexible working arrangements.

Battersea's Human Resources team works collaboratively with managers, teams and people across the organisation to create a positive impact for cats and dogs through our people and culture.

We are looking for someone to join our team as HR Operations Manager. The HR Operations Manager will play a crucial role in supporting the employee lifecycle and employee experience here at Battersea, developing and aligning HR practices with Battersea’s strategic objectives. 

The role ensures the efficient and customer focused functioning of the department’s daily operations, with oversight of the resourcing team and leading on policy review and development, the continuous improvement of people processes, HR compliance, and budgeting and contract management. It will also lead to the development, coordination and delivery of key projects which enable the delivery of our People Strategy.

The ideal candidate will be Level 7 CIPD qualified (or equivalent through experience), with experience in a HR management role, successfully leading, managing, motivating, and developing a high performance team.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.   

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 22nd December 2024
Interview date(s): w/c 13th January 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

A4S overview
Accounting for Sustainability was established by HM King Charles III in 2004, when he was The Prince of Wales, to transform finance to make sustainable business, business as usual. Today we work with leading CFOs, finance managers, business schools, regulators, standard setters and more, to drive a fundamental shift towards resilient business models and a sustainable economy.
 

About the role
The role of Operations and Administrative Coordinator is essential to operational excellence and alignment across A4S – directly and indirectly supporting our global team to deliver their best work. 

This is a varied role which exposes you to every aspect of the running of an international not-for-profit. You will contribute to A4S’s governance, operations and programmes through project coordination, administration, research and reporting work. To do so, you will ably engage with a wide range of individuals, from all levels of our team, to our network members, external stakeholders and partners. As a member of the Operations team, you will champion and advance the tools and processes that underpin our working practices, and the overarching values and mission of A4S.
 

If you are ready to work together to influence how senior business leaders and global organizations respond to the sustainability challenges of the 21st century and to grow in a supportive environment, we would love to hear from you!

 

About you
We are looking for someone who understands the far-reaching impact that success in an operations and administrative role has for the whole organization – both day-to-day and for our longer-term objectives. 

You are highly organized and excel at prioritizing; comfortable balancing daily responsibilities, such as internal communications, meeting logistics and office management, with project coordination, reporting, and similar asks. You will have strong writing skills and a knack for clear, timely communication, supporting outputs like meeting materials and regular project updates.

With a keen eye for detail you will develop quality work and complete due diligence tasks and supplier coordination work to a high standard. You are tech-savvy, proficient in Microsoft 365, and comfortable making sure our IT support providers, and other suppliers, meet expectations. You can build strong relationships across all levels of seniority, both externally and internally. You are a proactive problem-solver, who knows when to escalate issues and maintain confidentiality. 

Familiarity with Salesforce, Zoom, Teamwork and Slack, and an interest in the intersection between sustainability and finance, will be an advantage.
 

Main areas of responsibility

The key areas of responsibility are summarized below –please see the full job description enclosed for more detail, including a fuller understanding of the impact of your work:
Operations: Help our team make the best use of their time and support the delivery of cross-organizational goals. Develop, maintain and improve core resources – including our handbook and policies, guides and templates. 

• Office and tools for work: Maintain a safe, functional and welcoming office and a navigable virtual working environment, supporting the team with the space, equipment and materials they need to do their best work. You are the main point of contact for our IT support, our office community managers, and for general enquiries.
• Governance and advisory: Support the engagement and leadership of our governance and advisory groups with the logistics and materials needed for their meetings – and support senior management by aligning the team to deliver our regular progress reports, as well as our planning and reporting cycles.
• People, internal communication and culture: help ensure our team’s time together adds value to our work and our cohesion by organizing key internal communications and events. Support hiring managers and prospective new hires by coordinating a seamless recruitment process and being a friendly and informative point of contact.

Download the full job description in the recruitment platform.

Working at A4S
A4S offers a competitive range of benefits, a good work-life balance, employee growth and development, and a focus on organizational culture.  
 

You’ll join a small team of about 45, who are based primarily in and around London as well as in Europe, the APAC region and North America. You’ll interact and work with all your colleagues across the global team and stay in the loop on the full extent of our programmes. We value our people, and strive for a collaborative, supportive and non-hierarchical structure.  
 

Our dedicated office is in Mindspace Shoreditch – a vibrant, modern and dog-friendly co-working space which hosts weekly events including brunches, after-work socials and the occasional ping pong evening! We also organize our own team lunches, park days and away days – with team volunteering days also on the horizon.

To apply
You can find the full job description attached in our recruitment platform – please read this carefully before applying.  
 

Please complete the application form by clicking 'apply via website' above,  submitting both your CV and a cover letter of no more than 2 pages as attachments where prompted. Please specify in your cover letter where you first heard about this position (eg Linkedin, Charity Job, Escape the City, A4S webpage etc.). The deadline is the 5 January 2025.
 

We value a diverse and inclusive team, and we know that studies have shown that some potential applicants are less likely to apply for jobs unless they meet every single requirement. If you are excited about this role but your past experience isn’t an exact match, we encourage you to apply and let us know what you can bring to it and A4S. You may be the right person for this job, or for future opportunities.  
 

Applicants should be able to show an understanding of A4S and its programmes, and outline what they can bring to the role. 
 

Applicants must have the right to work in the UK. We will consider applicants with Graduate or HPI visas that have at least 18 months remaining for permanent roles. We are currently unable to offer visa sponsorship. 
 

For more guidance on applying to A4S, please see ‘Tips for your application to A4S’ annexed to in our recruitment platform.
 

Benefits

1. 25 days leave, increasing by one day every year to a maximum of 30 days (pro-rata for part-time roles).

2. Up to 5 days per year for volunteering.

3. BUPA private medical insurance, which covers GP virtual consultations, hospital treatment, cancer treatment, mental health treatment and more. This is available from the beginning of employment and covers pre-existing conditions.

4. A 7.5% employer pension contribution, with a 2.5% minimum contribution from the employee.

5. WeCare membership, providing you and your family or cohabiting partner with access to 24/7 medical consultations, mental health support, guidance on legal and financial issues, and more.

6. Death in service and income protection insurance.

7. Perkbox membership, offering generous discounts across everyday spending, wellness and fitness, restaurants, gifts, travel, and more; and a wellness hub with content covering nutrition, workouts and meditation.

8. Flexible working arrangements – both in terms of location and core hours (subject to agreement and role-dependent, but never unreasonably refused).

9. A ‘cycle to work’ scheme.

As a key member of the senior management team, the Finance and Operations Lead will ensure that the charity has robust financial management and oversight at all levels of the operation, along with responsibility for several key operations across the organisation to ensure the smooth running of the Hearts Milk Bank services. These will include procurement, HR processes, IT, volunteer management and support with event planning. You will be an integral part of a supportive team. The Human Milk Foundation aims to be a nurturing environment which focuses on personal development, and we encourage developing independence and autonomy alongside the support of senior team members. You will ideally have an understanding of the work we do at the Human Milk Foundation and Hearts Milk Bank and the role in supporting infant and maternal health that milk banking plays. Support will be offered by the charity in the form of training, supervision and regular opportunities to gain new skills.

Key roles and responsibilities:

• Management of the organisation’s daily financial operations.

• Ensuring that sound and timely financial advice and information is provided internally and externally to provide a transparent picture of the Charity’s financial status.

• Ensuring that key financial policies, processes, systems, and practices are in place to ensure robust financial decision-making, budget setting, resource allocation and financial performance monitoring at all levels of the charity.

• Oversight of income funds to ensure correct use of funds and ease of reporting back to funders, and correct allocation between restricted and unrestricted funds.

• Maintenance of monthly bookkeeping and running of management information, currently on Xero, and related financial systems.

• Running of the monthly payroll and pensions.

• Working with the HMF Treasurer to ensure that all statutory reporting requirements are met, to include preparation of annual accounts, SORP accounts and audit returns, including completion of returns for Companies House and Charity Commission.

• Management of external relationships with finance-related partners.

• Overseeing operational excellence within the HMB and HMF teams to ensure all projects are delivered to the highest standard in line with objectives, budgets and KPIs.

• Development of strategic and operational plans and projects.

• Development of reporting and analysis to support improved operational efficiencies.

• Working closely with human resources to lead with integrity and establish and maintain a trusting, inclusive, and productive environment.

• Carrying out regular reviews of HMF and HMB policies, documents, and SOPs.

• Promoting and maintaining Health & Safety to comply with business and legislative requirements.

• Acting as a point of escalation for troubleshooting across the office team, providing robust communication and a suitable plan of action to resolve issues or concerns.

• Recruiting, coordinating, and managing a team of volunteers, providing training, support and developmental opportunities.

Roles in the Human Milk Foundation may flex or change over time. Some elements of this job description may develop and others may be less relevant as the organisation changes and in line with any developing career interests of the successful candidate.

Requirements

Candidates/post holders will be expected to demonstrate the following:

Essential (E) | Desirable (D)

Education

• Degree education or equivalent - (E)
• Book keeping qualification or equivalent - (E)
• Accountancy qualification such as ACA, FCA or CIMA - (D)

Knowledge & Experience

• Proven experience of working with a range of stakeholders - (E)
• Minimum of 2 years working within a small/medium organisation - (E)
• Strategic budget management within a challenging resource environment - (E)
• Strong understanding of the statutory requirements for accounting procedures (E)
• Understanding of SORP gained from working within a charitable setting (D)
• Knowledge and application of payroll, taxes, gift aid and VAT recovery (E)
• An understanding of donor milk use and impacts on infant feeding, and the significance of optimal infant feeding to infants, families and society (D)

Skills & Abilities

• Principles and practice of strategic and operational financial and resource management (E)
• High capacity for attention to detail and a meticulous approach (E)
• Professional communication skills (E)
• Able to produce positive solutions under time pressure (E)
• Ability to work independently (E)
• Ability to think and articulate ideas at a strategic level (E)
• High standard of IT literacy with an emphasis on financial systems (Xero, Excel, and related software) (E)

Personal Attributes

• A desire to help drive this service forward, while maintaining the highest of standards and respect for the team, beneficiaries and aims of the charity (E)
• A desire to improve the experience of families in the perinatal period (E)
• A willingness to learn new skills and responsibilities, showing a long-term commitment to the broad aims of the HMF (see below) (E)
• An ability to motivate and encourage others and desire to work as part of a close, supportive team (E)

Charity overview

The Human Milk Foundation (HMF) is a charity based at the Gossoms End NHS Health Centre in Berkhamsted, Hertfordshire. Our goal is to support more families to feed their babies with human milk, through education, research and the supply of donor human milk.

We operate the UK’s first independent, non-profit human milk bank - the Hearts Milk Bank, providing donor human milk to neonatal intensive care units across London, the southeast, south Wales, Northumbria and East Anglia.

Much like donated human blood, there are situations where donated human milk can be lifesaving. Premature babies are very vulnerable and at risk of infections and life-threatening conditions such as necrotising enterocolitis (NEC), which causes some or all of the bowel to die. Mothers who have given birth early are sometimes unable to produce enough of their own milk straight away and can be very unwell themselves, so donor milk is often vital in protecting the baby during the first days and weeks after birth; it allows the mother the time and support to establish her own milk supply.

The HMB team recruit milk donors who undergo blood tests and complete a detailed lifestyle and health questionnaire before donating milk. Donor milk is collected from donors by volunteer SERV (“blood-biker”) volunteers and delivered to the milk bank where it is heat-treated (pasteurised) to destroy potentially harmful bacteria and viruses, checked by microbiologists to make sure that there is no unacceptable bacterial contamination and stored frozen. The milk is collected and delivered to hospitals and to mothers in the community who cannot breastfeed such as those with cancer, HIV or lack of breast tissue.

The HMB has recruited over 4,000 milk donors and supplied donor milk to feed thousands of babies, cared for in over 50 neonatal units. We have also supported more than 700 families in the community, including mothers who are establishing their own milk supply and mothers with cancer.

The Human Milk Foundation has a small team of dedicated individuals with a broad set of skills across medicine, lactation support, milk banking, research, and communications. We all have a great passion to make change to improve the health of babies, giving parents and families the support they need to be able to feed their babies, and new members of the team should share that passion.

The HMF is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).