Operations Support Jobs
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of Role:
The ICT Officer will provide the first line technical support and ensures smooth ICT operations across the organisation. The role encompasses troubleshooting hardware/software and network issues, whilst managing devices via Microsoft Intune and maintaining Office 365 applications. Additionally, the ICT Officer is responsible for setting up and maintaining meeting room equipment, managing IT assets and ensuring security compliance. This hands-on position requires regular presence in the office to support the organisation’s ICT needs.
About the Role:
- Provide first-line technical support to end-users.
- Troubleshoot and resolve hardware, software and networking issues
- Respond to and resolve staff queries in a timely manner
- Ensure devices are up to dates, particularly with security patches and updates in the security centre.
- Assist in settings up and configuring PCs, monitors and other hardware.
- Manage office 365 applications and the admin centre.
About You:
To be successful in this role, you will need:
- Educated to Bachelor’s degree level.
- Proven experience in a similar help desk or IT support role.
- Proficiency in managing devices using Microsoft Intune.
- Strong knowledge of Office 365 applications and the admin centre.
- Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
- Good team work skills with the ability to work with different and sometime conflicting agendas.
Why you should Apply:
We are looking for someone who is passionate about helping others, enjoys problem-solving, and are looking for a role where you can make a real impact and growth. As an ICT Officer at Muslim Aid, you will ensure the smooth operation of our ICT systems and support our mission to make a positive impact. Provide first-line technical support, help overcome IT challenges, and achieve our strategic priorities. Join us and be part of a team dedicated to making a real difference through your expertise in ICT.
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
For application, please click on the link below:
OR
To apply please submit your cover letter (no more than 1 page) and CV.
An exciting opportunity has arisen for a Shop Manager to join our Dorking Team. As a Shop Manager, you will be reporting to the Retail Operations Manager. Your role will be to be responsible and accountable for maximising shop profit by achieving budgeted income, controlling shop expenditure in line with budget and recruiting and retaining a motivated team of volunteers.
Knowing what it takes to maximise shop sales, you will possess a sound knowledge of technical terms and commercial arithmetic, and an excellent understanding of working within a customer focused environment. With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
You will be a natural and enthusiastic leader able to provide challenge and support to a high performing team. This is a chance for an outstanding candidate to make a significant and lasting difference to the lives of thousands of children and families.
Role Requirements
Income generation
To manage the Retail budget to achieve agreed targets:
• To maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
• Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
• Achieve the shops Raffle sales targets through involving the shops team.
• To maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
• Manage the stock levels of bought in/new goods, to include ordering of more stock as and when necessary and recording key performance indicators (KPIs).
• Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
• To source links with local communities to promote Retail in the community via media and other sources.
• Role involves a degree of manual handling in sorting and lifting of stock.
Administration and compliance
To ensure adherence to The Children’s Trust policies and procedures, in particular ensuring full compliance of the shops in line with all Health & Safety legislation, Trading Standards, Risk Assessments, Gift Aid, Raffle and all other legal or statutory requirements:
• To control shop expenditure through effective cost control of weekly expenses.
• To ensure minimum losses of both stock and cash by following bank and till procedures, and safeguarding the property of The Children’s Trust at all times.
• To adhere to all Policies and Procedures including those relating to the compliance with Health and Safety responsibilities, Gift Aid and Raffle.
• To be responsible for the daily management of Health and safety within the shops, completing daily checks and contributing to Risk Assessments.
• To complete all administration to meet the requirements, standard and deadlines for whom this work is produced.
• Embracing the change and development of new technology in the shop, for example The Loop (internal intranet) and Chariot (EPOS till system).
• Timely efficient responses to requests for information including voice and email messages.
• To fulfil any other agreed duties that may at times be reasonably required.
Personnel and Training
To ensure the Shops team are: recruited, retained and developed:
• Provides positive, visible and proactive leadership to the Assistant Manager and Shops Volunteer team.
• To manage all employees and volunteers within the Shop in accordance with the aims and values of The Children’s Trust.
• To be responsible for the daily management of the shop team, including contribution to performance reviews for any Assistant Shop Managers.
• To recruit, support and retain team of shop volunteers.
• Provide induction and training for both Assistant Shop Manager and volunteer team as and when necessary.
• Attend where appropriate, training courses relevant to the development of the role
• Promote awareness of relevant training courses and development opportunities to others within the team.
• Attendance at Retail Sales Meetings and responsible for cascading information to Shops team as appropriate.
• To assist the Retail Sales Manager in shop openings and closures.
• Undertake relief cover within The Trust’s shops as and when required.
• Carries out duties in accordance with Trust values.
Customer Service
To ensure customer care and quality of service:
• To provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a good understanding of what The Children’s Trust does.
• Support other shops and fundraising colleagues as and when necessary.
• Adheres to all health and safety guidelines, including infection prevention and control.
• Provide evidence of a valid NHS Covid Pass or acceptable proof of Covid vaccination or medical exemption and all vaccinations (or medical exemption) required for the post.
• Adhere to manual handling procedures and complete mandatory manual handling training.
• Promotes the health and safety of others.
• Uses the incident reporting and risk assessment system (IRAR), to identify and report risks and incidents/actions if directed.
• Responsible for identifying and mitigating risk within the work environment.
Wellbeing and Emotional Resilience
• Maintains a positive approach and outlook when dealing with change and overcoming challenges and problems.
• Recognises own limitations, develops realistic goals, and uses support network resource when or if necessary.
• Treats challenges and problems as a learning experience.
• Remains organised and focused when under pressure.
• Responds appropriately and effectively to all constructive feedback.
• Motivates self and others.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Reports To: Board of Trustees.
Salary: £45,000 - £52,000 FTE.
Hours: 0.8 FTE (negotiable), primarily on-site with occasional home working.
Pension: 5% matched employer contribution.
Enhanced annual leave and sickness benefit policies.
About Victoria Hall Harrow
The Victoria Hall Harrow charity started in 1888, with the aim of building a high quality venue for the people of Harrow to come together and to build community. Since then our venue Victoria Hall has been rebuilt twice, most recently reopening to the public in Summer 2021. We also created a new charity some years back (a CIO), transferring the assets of the old charity over. For this reason our Charity Commission listing below is not representative of our current financial position and our assets.
For around 140 years Victoria Hall has provided space for rent to local residents and groups. It has been used for every possible purpose - parties, events, activities, conferences and much more.
More recently the trustee board have embarked on a renewed strategy process, and we are now relaunching the charity as a partnership-first community centre, that identifies local needs and uses our assets to best meet those needs, working with a wide range of partners to serve the local diverse communities.
In June 2024 we agreed our new Vision and Mission. We are still now working through the overall draft of our strategy, which we will be happy to share with you as soon as it is ready in 1st draft form.
Our Vision
A connected and inclusive Harrow, where people and communities thrive.
Our Mission
We facilitate connections, providing space and support for activities and services to identify and meet the needs of Harrow’s diverse communities.
We collaborate with local residents, groups and organisations, using a partnership-first approach.
In order to achieve our new Vision and Mission we now need to recruit our first ever CEO. We thank you for your interest in the role, and we look forward to receiving your application.
Role Summary
As our first CEO, you will play a pivotal role in shaping the future of Victoria Hall. You will be responsible for leading the organisation through this exciting transition, working closely with the Board of Trustees, staff, partners, and the wider community. This is a unique opportunity to build on our rich history and create a vibrant community hub that makes a real difference in people's lives.
The charity is in a solid financial position, which will enable us with the correct leadership in place to make real progress in our Vision and Mission. Our premises are new and extremely high quality, and very well located. There is a serious lack of high quality community space in Harrow, and we know already that there is significant demand and interest from a whole range of groups who serve the local diverse community.
You will lead us in identifying what the most important and pressing needs are in our local community, and how best to meet those using our resources. You will create effective and impactful partnerships with local residents, community groups and charities, plus businesses and the statutory sector, to meet the needs identified.
Key Responsibilities
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Strategic Leadership: Develop and implement Victoria Hall's strategic vision, ensuring alignment with our mission and values, with a strong focus on diversity, equity, and inclusion.
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Operational Management: Oversee the day-to-day operations of the community centre, including financial management, fundraising, marketing, and facilities management.
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Partnership Development: Build strong relationships with a diverse range of local organisations, businesses, and individuals to create a network of support for Victoria Hall's programs and services.
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Financial management and governance: Ensuring that we have robust processes in place, and that our finances are well managed.
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Community Engagement: Foster a welcoming and inclusive environment at Victoria Hall, ensuring that our programs and services meet the needs of diverse community members.
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Staff Management: Provide leadership and support to the Centre Manager and other future staff, fostering a positive, collaborative, and diverse work environment.
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Governance: Work closely with the Board of Trustees, ensuring that we are effective and develop together. Provide regular reports and updates on Victoria Hall's progress.
As VHH is a very small charity, you will be fully hands on in all possible areas of strategy, governance and operations. You will need to be comfortable across all areas for which you will be responsible.
Person Specification
Essential
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Excellent communication and interpersonal skills, with the ability to build relationships with a wide range of stakeholders.
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Proven experience in a senior leadership role, ideally within the charity or community sector.
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Experience of managing staff and/or volunteers.
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Strong strategic thinking and planning skills.
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Ability to oversee our legal obligations, with regards to risk management and mitigation, charity law and more.
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Good IT skills, able to ensure that our charity uses technology effectively.
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Financial acumen, with experience in budget creation and management.
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Experience in successful income generation.
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A passion for community development and social impact.
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A commitment to diversity, equity, and inclusion.
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The ability to inspire and motivate others.
Desirable
We do not expect any candidate to have all of these desirable attributes. They are simply a list of the many attributes which we think would be of value in the role.
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Coaching experience and/or qualifications.
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Experience working in a partnership-based model.
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Knowledge of the Harrow community, local organisations and residents.
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Experience in marketing and communications, with a focus on reaching diverse audiences.
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Experience leading an organisation through a period of change or transition.
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Fluency in languages spoken in the Harrow community.
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A background in community work or community organising.
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Knowledge of AI and how to utilise in a small charity or business.
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A clean driving license.
We want to ensure that we build a team here that reflects our local diverse community. If you believe that you can succeed in this role working with our local community, then we look forward to receiving your application, explaining how you will meet the requirements of the role.
If there are any adjustments that would be helpful for you, and would help you to show us your best, then please do let us know. Our Chair of trustees Gus Alston is happy to speak about this at any point, or you can include with your application.
Interviews
Interviews will be held on Monday 12th August. The interview will consist of a task, and then questions from us, followed by an opportunity for more conversation and questions, including any from you. The whole process will take around two hours on the day. We will provide a £100 shopping voucher to all candidates who attend an interview, as recognition for the time you commit to this process. If you have a preference for timings on Monday 12th August, let us know when you apply.
Victoria Hall is committed to diversity, equity, and inclusion. We strongly encourage applications from individuals from underrepresented groups.
We facilitate connections, providing space and support for activities and services to identify and meet the needs of Harrow.
The client requests no contact from agencies or media sales.
The vacancy
Who are we?
We help young people to build life-long belief in themselves, supporting them to take on their own challenges, follow their own passions and discover talents they never knew they had. Because when you prove yourself that you’re ready for anything nothing can hold you back.
Do you want to be part of that?
The Duke of Edinburgh’s Award (DofE) is a world leading youth charity which gives young people the chance to develop skills for work and life.
Our structured programmes of volunteering, physical and skills-based challenges inspire, guide, and encourage young people to widen their experiences and learn new skills.
Through a licensing process, we partner with youth organisations and support them in their delivery of our programmes to their young people. These organisations range from schools and colleges to local authorities, charities, secure units, and community organisations.
Through our current five-year strategy Youth Without Limits, we are working to ensure the DofE is open to all young people aged 14-24 across the UK, and that our participants reflect the most diverse generation of young people ever.
What is the role?
This a 12 Month Maternity contract.
Working within our values and behavioural framework, the role involves closely managing the relationships of our partner organisations (known as Licensed Organisations – LOs) and ensuring those within your portfolio offer quality and inclusive DofE programmes to young people.
While managing these relationships, across your portfolio area in Teesside, you will also identify and develop new relationships with appropriate educational and community organisations to widen the access of the DofE to young people, particularly those who experience marginalisation.
You will be undertaking regular meetings, in person and virtually, engaging with a wide variety of stakeholders at different levels within different organisations across your portfolio area. When not out at meetings, you will be working from home.
Whilst you won’t be working directly with young people, you will have the satisfaction of knowing that you are having a positive impact on their future opportunities.
What are we looking for?
We are looking for a team player who has a passion for the development of young people and who will be enthusiastic, who can engage and influence a variety of stakeholders and who will be an authentic ambassador for the DofE.
You will need to have good communication and interpersonal skills to engage with internal and external stakeholders and have the skills to inspire and influence them to enable young people to participate in DofE.
To undertake the role, you’ll need to be exceptionally organised, have the ability to prioritise your workload, meet deadlines and have excellent administrative skills, being both computer literate and competent in MS Office applications.
We are looking for someone who has a positive outlook and who will actively contribute to our team.
The role will be mixture of home based and field based. The successful application should live within, or very close to, the portfolio area of Teesside with a full driving/motorbike licence and access to a vehicle.
What will you get in return?
The opportunity to work for a successful and dynamic charity that has the development of young people at its heart and the wellbeing and development of its people constantly in focus.
You will be joining a team of empowered colleagues working together.
From day one we offer excellent staff benefits including a competitive salary, generous pension, 25 days holiday plus bank holidays, paid director days, volunteering hours, Healthcare cash plan, employee assistance programme and an extensive online training programme, plus many more. (based on 35 hours).
How to apply
If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.
The deadline for applying for this role is Midnight on Sunday 7th July 2024.
Successful applicants will be invited to attend an interview during the week commencing 15th July 2024. Interviews will be held in person, venue TBC.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.
The client requests no contact from agencies or media sales.
XLP is a youth work charity working to create positive futures for young people and at the cutting edge of tackling poverty and educational failure in inner London. We deliver holistic, long-term work with young people aged 11 to 25 in schools and communities.
The Director of People and Operations will be at the forefront of implementing our commitment to excellence as we grow. Having transitioned from a £2m to £3m charity in recent years, growing from 30 to over 60 staff, with all the resulting complexities to teams, systems and processes, this position offers an exciting opportunity to lead and develop the charity’s HR, finance, workplaces, IT and governance functions, including line management responsibilities. With a head for excellence, excellent interpersonal skills, and a heart for social change, this position will ensure the smooth and efficient running of XLP, whilst also leading on our Equity, Diversity & Inclusion work, and shaping organisational culture. The successful candidate will report directly to the Chief Executive Officer (CEO) and will sit on the XLP Executive Team, alongside a Director and a Deputy Director of Youth Work, and a Director of Fundraising and Comms.
The primary objective is to develop and support a culture of outstanding performance across XLP, and to ensure an excellent working environment and a well-supported team. In parallel, the role-holder will develop the operational processes, policies, and systems necessary to support an effective, impactful growing organisation. It focuses on supporting and developing our workforce and providing the infrastructure that enables all of XLP’s services and activities to operate in an impactful way.
To this end, we seek an organisational leader with the ability to develop the culture, people and processes and to efficiently deliver excellence across XLP. While this role requires an individual who is highly numerate and commercially minded, you will not need to be a trained accountant.
We’re keen to increase the diversity of our Executive Team and Senior Management Team. We particularly encourage applications from women and from Black, Asian and Minority Ethnic candidates.
About You
Key Skills:
- Experience of working in senior leadership in an organisation at least of similar size and complexity and a track record of seeing strategic vision become a reality.
- Experience in project and/ or operations management and a track record for developing the systems, quality assurance and management that support organisational excellence.
- Strategic thinker, who is able to grasp detail, with an ability to translate ideas into strategies and deliverable outcomes.
- Experience of leading an HR function within an organisation, including development and management of HR systems and processes.
- Experience in building, developing, managing and leading teams effectively, focusing on results delivery.
- Substantial experience of strategic project design, development and evaluation.
- Demonstrable project management skills and experience of delivering multiple concurrent programmes, with a track record of successful delivery.
- Experience in finance.
- Excellent interpersonal and communication skills (verbal and non-verbal), which inspire confidence, contribute to and further a culture of excellence.
- Organised, flexible, agile and responsive, with a focus on results.
- Ability to develop and critically analyse systems and processes to ensure they are as effective and efficient as possible.
- Ability to maintain confidentiality.
Useful if you have:
- Experience of the youth work/charity sector;
- Experience of leading on budgets. .
What We Offer
- 25 days annual leave, with 3 additional days between Christmas and New Year
- Employee Assistance Programme
- Ongoing training and development
- Supportive and flexible work environment
- Diverse and inclusive culture
- Generous sick and compassionate leave policies
- Enhanced maternity leave policy
How To Apply
Please click the link to apply via our website. You'll be asked to complete a short form and upload a CV and personal statement. Applications close on Friday 12th July at 12pm (midday). Please note, we reserve the right to close applications early if a suitable candidate is found.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Do you have the skills and qualities needed to provide horticultural and garden based therapy to adults with a range of complex support needs at our sites across south west London.
We are looking for an enthusiastic and experienced horticulturalist/gardener to join our team based at the Stud Community Garden and Nursery in Richmond.
As a values based employer we will expect you to shape your work and responsibilities around the charitys key values of partnership, independence, empowerment, sustainability, professionalism and recognition.
You will have a clear sense of the benefits that garden based therapy can provide to someone with complex needs. And will bring with you a commitment to enhancing the experience of those referred into or using our services on the basis of the individual preferences, strengths and skills.
As the post holder you will:
- Provide those using our services with a person centred approach that maximises the impact of our horticultural support resources on their knowledge and abilities.
- Deliver interventions that apply horticulture as both a therapeutic and sensory development tool
- Work as part of a team to prepare and deliver garden-based activities at both our community garden and our day based services in Wandsworth
- Maintain and care for our community garden and other operating environments with garden maintenance and client based support needs.
Please send an up to date CV and supporting statement that set out clearly how you meet the principle criteria set out in the person specification associated with this role.
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the
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The client requests no contact from agencies or media sales.
Communication and Operations Officer
Orangutan Foundation, founded in 1990, has a unique and diverse approach to orangutan conservation. Orangutan Foundation operates its own programmes in Central Kalimantan, Indonesian Borneo and our work is carried out by a team of dedicated Indonesian staff. We work in partnership with The Indonesian Ministry of Environment and Forestry. We place a strong emphasis on capacity building of key stakeholders who include local communities, local NGO’s, local business and regional government. With their inclusion comes conservation success and sustainability.
Our Mission
A future for Orangutans, Forests and People - saving orangutans by protecting their tropical forest habitat, working with local communities and promoting research and education.
Communication and Operations Officer Role
The Communication and Operations Officer will play a key role in the smooth day-to-day running of the Orangutan Foundation’s UK office and in raising the profile of this international conservation charity. Working as part of a small team, reporting directly to the Director and working closely with the Finance Manager, this multi-dimensional role requires a motivated and proactive individual, who can manage their own workload and has excellent organisational and time-management skills.
Responsibilities (but are not limited to):
1. Develop and grow digital online content. Create digital communications and develop social media content, create website blogs, monthly e-news and members’ biannual newsletter. Manage annual online appeals ie The Big Give
2. Work with the Director and Finance Manager to deliver exceptional member and donor stewardship
3. Maintain and update the charity’s website and online shop. Process shop orders, adoptions and donations from various online channels
4. Respond to enquiries of supporters and members of the public
5. Ensure the charity’s database is kept up to date and accurately maintained
6. Attend charity events as and when required
Essential experience and requirements:
1. Educated to degree level
2. Excellent written communications skills
3. Ability to create compelling digital communications about the Orangutan Foundation’s conservation field programmes
4. Knowledge of wildlife conservation
5. Strong interpersonal and presentation skills
Desirable experience
1. Experience using Canva, InDesign or similar
2. Experience using Squarespace, WordPress or similar
3. Experience using Adobe Photoshop
4. Collating and analysing website/social media analytics
5. Willingness to work occasional weekends or evenings
This is a full-time role with a starting salary of £28,000 and 22 days holiday per annum (plus office closure between Christmas and New Year). This position is initially based in the London office with the potential for hybrid working. Applicants must be UK residents or be legally permitted to work in the UK.
Interviews to be held week beginning 29th July. Please note that we will only contact successful applicants.
The client requests no contact from agencies or media sales.
The vacancy
The Duke of Edinburgh’s Award exists to support young people to build life-long belief in themselves; supporting them to take on their own challenges, follow their passions, and discover talents they never knew they had.
Today’s young people are facing a perfect storm of challenges, and it is our ambition that every young person should have the opportunity to develop the essential skills, self-belief and resilience they will need to thrive in life and in work.
We are looking for an Executive Director of UK Operations to join our dynamic team. You will play a vital role in delivering our ambitious growth strategy, leading a team over 200 operational staff to reach 1.6m participants by 2026 and remove barriers to access for the most marginalised and excluded young people.
You will be accountable for the design of the DofE Programme, licensing, training and quality-assuring our Licensed Organisations as well as overseeing our multi-million pound strategic growth programmes, and our £2m+ Resilience Fund that provides grants and bursaries to remove barriers to access.
As a member of DofE’s Executive Leadership Team, you will also contribute to the overall strategic and operational leadership of DofE, working collaboratively with senior colleagues to ensure DofE activity is aligned behind our strategy and modelling our values and behaviours.
About you
You will be an exceptional leader of operational teams who has worked at executive level and can provide empowering and motivational leadership to a Directorate of over 200 field-based staff, and our network of 5,000 Licensed Organisations and 40,000 incredible volunteers leaders.
Highly collegiate, with a ‘can do’ attitude and knack for developing impactful and innovative partnerships, you will be an authentic and inspiring leader who is adept at turning strategic vision into practical action.
You will be passionate about the power and potential of young people, and be strongly customer- and impact-focused, always seeking ways to improve the quality of operational delivery and participant experience. You will have a track record of building organisational cultures where safeguarding is everyone’s responsibility, diversity is celebrated, and everyone is empowered and enabled to be the best they can be.
If you have a passion to improve the lives of young people, and the experience and drive to lead an exceptional team of Operations staff to expand DofE’s reach and ensure every young person has a high-quality, impactful DofE experience, we would love to hear from you.
Closing date for all applications: Sunday 14th July - Midnight.
First interview: Week commencing:15thJuly - to be held via Microsoft Teams
Second Interviews: Week commencing: 22nd July - to be held at the DofE London Offices SE1
Additional interviews or conversations may take place week commencing 29th July.
If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us.
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check (e.g., DBS/PVG or similar), references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.
The geographical allowance is based on a staff member having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 (pro rata) per annum
The client requests no contact from agencies or media sales.
Harris Hill is recruiting for a Part Time Director of Finance & Operations – Fixed Term Contract (16 Months) Hybrid near Birmingham.
- Salary: £73,500pa - £79,000pa FTE.
- Working pattern: 4 days per week
- Hybrid Working: 2 days is required at their offices, based near Birmingham.
- Contract length: 16 Months Fixed Term Contract
Person Specification
- Qualified accountant (with membership to a relevant professional body, e.g. ACMA, ACCA, ACA, or CA).
The Position:
You will report to the Chief Executive Officer and be a member of the Executive Leadership Team. You will be responsible for a Management Accountant, Financial Administrator (x2) and an Operations Administrator
Key Purpose
To develop an operational and financial management model, which is clearly aligned to the delivery of the charity’s strategic objectives and core services.
Key Responsibilities
- Overall strategic responsibility for finance and operations including insurance for property and personnel, along with policies, processes and procedures.
- Leading the annual financial planning process, ensuring that budgets reflect overall strategic plans.
- Strategic responsibility for ensuring that budgets, forecasts and management accounts are agreed to budgets.
- Lead contact for commercial aspects of all large projects including those with government bodies.
- Maintain cash flow forecasts.
- Manage the statutory annual audit including preparation of financial statements in compliance with relevant Charity SORP and accounting standards
- Manage the organisation’s payroll.
- Oversee the purchase and sales ledgers.
- Lead on VAT submissions, including outsourced VAT exempt calculations.
Leadership
- As a member of the Executive Leadership Team, contribute to and oversee the wider operational performance.
- As a member of the ELT ensure the continued improvement and commercial development.
- Be the escalation point for all finance, commercial and operational issues
Operations
- Oversee the provision of day-to-day operational support across all activities.
- Ensure all staff have the necessary equipment to do their roles.
- Ensure office maintenance, equipment & building purchase/lease, and maintenance are undertaken as cost-efficiently as possible.
- Ensure compliance with Health and Safety regulations.
- Manging the relationship with the outsourced IT provider
- Lead on ISO 9001 management framework.
- Overall responsibility for procurement of, and all contracts with, service providers
- Overall responsibility for management of cyber security risk and maintaining Cyber Essentials certification.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Do you have a passion for property and finance issues?
Could you help support the Methodist Church by working with the London Committee?
If so, the role of Property and Finance Operations Officer could be for you.
You would be working independently for the London Committee, so it’s important to be a self-starter, but you’ll be part of a wider dynamic team in the London District of the Methodist Church, working towards common shared goals. This role will specifically support the work of the Committee by overseeing its key operations, which will include managing various property portfolios and maintaining and preparing financial accounts.
You will be someone who can work well with others, communicate effectively, be process driven and challenge when it's required.
We offer flexible working opportunities and are happy to discuss any needs you might have to ensure that this role fits around you.
To apply, please complete the application form, noting your experiences and how you meet the role description.
What's it like working for the London District? Read testimonies from former team members on the District website.
Deadline for applications is Wednesday 17th July at 11.59pm.
Interviews will be held on Friday 26th July.
The client requests no contact from agencies or media sales.
Job Title: Membership and Elections Manager
Reports to: Head of People and Resources
Line reports: Membership Administrator
Contract terms: 35 hours per week
Salary: £53,694-£55,168
Location: London based with hybrid working
The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.
Main Purpose
This role is an exciting opportunity for you to play a leading role in the development and delivery of our new membership strategy. You will understand membership dynamics and ensure members experience a personalised approach that guarantees value to them.
You will work closely with colleagues to ensure that the membership offer and experience is optimised. This includes our regional and devolved nation leads, where you will support our activities, recruitment and engagement of members in these areas.
You will drive member engagement and lead the recruitment and onboarding of new members to the College as well as manage the promotion and election process for member opportunities within the college.
You will also represent the college both nationally and internationally, working closely with the Head of Communications and Engagement to build on our presence and voice, reaching new audiences and attracting new members.
Key responsibilities
- manage resources and budgets, working collaboratively with internal and external stakeholders while developing and delivering strategic and tactical plans
- deliver the college membership strategy, working to ensure relevant employees and College members are involved in the activities identified to drive innovation and improvements
- provide clear and concise membership reporting to help key stakeholders understand our membership position and any areas of concern or opportunities for growth
- ensure membership value proposition is clearly communicated and understood across the organisation and ensure all website content is up to date and consistent
- keep abreast of best practice in membership recruitment, retention and the external environment through networking and professional development opportunities
- ·analyse member data, survey outputs and external environment to identify trends, gain insights and intelligence which inform the value proposition
- support communications and engagement team on member segmentation and lead on the development of automated personal and targeting messaging at appropriate stages in the membership life cycle
- actively promote the diversity of members by identifying and removing barriers and acting internally and externally as a champion for equity, diversity and inclusion
- manage a £1m+ budget, including achieving income targets and monitoring expenditure against forecast
- manage the Membership Working Group to maximise strategic impact and new approaches to membership services
- oversee the collection of annual membership subscription fee which account for almost a third of the Colleges annual income
- work collaboratively with colleagues both internally and externally to organise national, regional and international opportunities to grow our membership. Travel extensively to represent the college and promote the member offer at these events
- lead and support the team, including through the identification and delivery of professional development opportunities
- manage the integrity of membership data in compliance with UK GDPR
Elections
- plan and organise the College elections, working collaboratively with all relevant departments and committee managers to ensure a seamless recruitment process
- drive member engagement during elections through clear communication, marketing of opportunities and outreach to eligible members
- communicate with unsuccessful election applicants to sensitively inform them of the election result and ensure they remain an engaged member and signpost them to other opportunities that may be suitable for them
- ensure equity, diversity and inclusion is at the core of our recruitment processes to ensure the college governance structure is representative of our membership and wider society
- maintain an overview of all committee appointments and vacancies
- manage the onboarding process of new appointments with the support of the College Executive Assistant
- measure and monitor election rounds to report successes as well as identify future opportunities and implement improvements to systems and processes
- provide election reports and insights to the Board, Honorary Secretary and SMT when required
To undertake other duties as required:
- Undertake any other reasonable duties as required by the College
- Regular travel is expected, including attendance at events, Conferences and overnight stays. Working outside normal hours may also be required from time to time on key projects
Person Specification
Knowledge, Qualifications and Experience
- strategic experience in a membership or donor-based organisation
- processing direct debit subscriptions
- CRM and/or membership databases knowledge
- leadership & management qualification or relevant experience
Skills and Abilities
- a proven track record of delivering positive results in a membership environment
- ability to deliver strategic aims/priorities and meet challenging targets
- can use discretion and apply guidelines sensibly and consistently
- ability to work accurately and methodically under pressure and with conflicting demands
- can deal with a varied workload, multi-task and work to tight deadlines
- ability to work and communicate effectively with people at all levels, including staff and clinicians
Personal attributes
- work professionally and ethically in line with our values of Inclusion Integrity, Innovation and Improvement
- support the Head of People and Resources with other aspects of the department’s work
- participate in personal and organisational development activities
- commitment to equity, diversity and inclusion with an understanding of how this applies to own area of work
- committed to continuing professional development
- solution orientated with a drive to find opportunities for improvement and innovation
Inclusion and Diversity statement
RCOphth is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.
Our values are:
Inclusion
- actively welcoming a diversity of experiences and perspectives
- everyone being respected and encouraged to participate regardless of their background or role
Integrity
- being open and honest, demonstrating accountability in all its work
- evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience
Innovation
- creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
- actively welcoming fresh ideas and approaches
- fostering a climate of ambition and excellence drawing on expertise from across the College’s communities
Improvement
- being a learning organisation, reflecting on both successes and mistakes
- continuous and sustainable development across all its activities
Staff benefits
We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:
Work life balance and family friendly benefits:
- Hybrid working ( 2 days in the office, three from home)
- 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Xmas and New Year)
- 1 day of paid leave to move house
- Enhanced parental leave
Planning for your future:
- Employer pension contributions are double the employees, up to a maximum employer contribution of 12%.
- Life assurance of 4x of base salary
Career development
- All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
- Study loans
Travel
- Season ticket loan
- Cycle to work scheme
Wellbeing
- Summer Fridays (staff can finish 90 minutes early from 17th July – 31st August)
- Enhanced Employee Assistance Programme (with access to free counselling sessions)
- Health cash plan
How to apply
Please submit a 2-page CV and 1-page covering letter The cover letter must explain what makes you suitable for the role. Please use the Job Description for reference.
Interviews will be held at our office in Euston on Monday 15 July. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.
Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.
The closing date for applications is 12noon 8 July.
Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children, young people and their families hope and a future!
This is a rare opportunity to join an award-winning charity in an integral, trusted role supporting TLG’s Chief Executive and Director of People & Culture. Working right at the heart of the organisation, TLG is looking for an individual with a natural leadership gift who excels in building strategic partnerships with senior leaders, lightening their load, and increasing their effectiveness.
We’re looking for an individual who is incredibly proactive, capable of anticipating tasks well in advance and able to foster meaningful relationships more broadly across the team. The right candidate will bring an exceptional ability to manage numerous concurrent responsibilities within a fast-paced, innovative environment, all while maintaining an unwavering 'can-do attitude'. For individuals with a love of operations and project management, there are some exciting development opportunities to take the role to a new level more broadly within TLG.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.
Closing Date: June 4th 17:00
Initial Online Interviews to be held on June 12th 2024
Final interviews will be held on Wednesday 19th June at our National Support Centre, Bradford.
The client requests no contact from agencies or media sales.
Scripture Union is passionate about seeing a new generation of children and young people have a vibrant, personal faith in Jesus. We are seeking a dynamic and organised Support Worker to work in partnership with key staff across the Movement. The successful candidate will be instrumental in supporting the smooth running of day to day operations of the Central team.
The successful candidate will:
· Act as first point of contact for team enquiries.
· Build relationships and communicate well with Faith Guides, Local Mission Partners and volunteers.
· Book venues (e.g. churches) and oversee administration for events in the region.
· Produce accurate notes of discussions and decisions taken during Regional meetings.
· Assist with the registration and data management of local Faith Guides and volunteers.
· Provide administrative support for holidays, including DBS clearance of volunteers (and attending at least one event to provide first hand support).
· Manage personal data within GDPR and SU guidelines, including records of staff compliance (e.g. safeguarding, first aid).
· Help streamline and improve team communications to supporters, ensuring informative, well presented (print and email) prayer updates are sent regularly within set deadlines.
· Help to keep the Central Team’s page on the Scripture Union website informative and up to date.
· Undertake other administrative, supportive, and promotional tasks, in line with SU’s Revealing Jesus strategy, as required by the Regional Mission Team Leader.
If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, in the first instance please send your CV and a covering letter (by email) to our HR Officer,
We will contact shortlisted candidates to ask them to complete an application form ahead of interview.
We provide a range of benefits to reward our employees which includes: 23 days annual leave plus bank holidays plus an additional 5 days to volunteer on a Scripture Union event. This is on a pro-rata basis. Group pension scheme, with up to 12% employer contribution. Life insurance (death in service), permanent health insurance (PHI) and free Bible reading notes.
This is a part time role at 14.5 hours per week and offers remote/hybrid working in line with SU’s hybrid working policy. If you have any questions about this role, please contact , HR Officer by e-mail and they will call you back.
Closing date: 2nd August 2024 (at 4pm)
Interview date: 14th August 2024
Interview location: Trinity House, Opal Drive, Fox Milne, MK15 0DF, Milton Keynes
The Movement takes Safeguarding seriously. This role will require a Disclosure from the Disclosure & Barring Service and have an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.
We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Housing Support Worker to join our homelessness service in Surrey.
£24,939.20 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and prevent homelessness by providing a flexible and individually tailored support package.
Fixed term contract of 9 months.
Hours: Monday to Friday 9am - 5pm, excluding Bank Holidays.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the Manager
Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure
Undertake initial and assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions
Create and review support/ action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available
Develop and maintain links with key agencies and service providers in the local community
Empower customers to ensure they receive the benefits and services they are entitled to
Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support
Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider
Encourage and enable customers to adhere to all other conditions of their tenancies/ licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work
Encourage and enable customers to take necessary steps to seeking and preparing for alternative accommodation where maintaining their current housing situation is unsuitable or unviable
Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
Undertake all administrative work and keep accurate and comprehensive customer records to professional standards
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Use of own vehicle
IT and functional skills
Positive attitude and can-do approach
Resilience
Flexibility
Good communication skills, written and verbally
Desirable:
Experience working in homelessness, housing or support/care
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The vacancy
What we’re looking for:
- Do you have experience of working with the public in a customer focused environment?
- Do you have experience of working within a dynamic scheduling environment?
- Are you able to work as part of a team and on your own initiative?
- Do you have excellent time management skills and the ability to prioritise your workload and meet tight deadlines?
- Are you a customer service champion with the passion and drive for excellent customer service?
If so, this role is perfect for you!
Here at Peabody, we have opportunities for two Planning Support Officers to join us on a Permanent and full-time basis at our Pitsea office.
A bit about the role:
As a Planning Support Officer, you will carry out administrative tasks to assist in the delivery of our responsive repairs, and support the PGM planning and operations teams to deliver an effective repairs service.
Some of the key results for the role include:
- Liaise with residents to make and rearrange appointments and allocate to correct resource.
- Help to identify escalations/risks with ongoing repairs and assist planning team to resolve.
- Assist planning team with booking of supervisor visits to properties.
- Ensure our customers are regularly and clearly communicated with, kept up to date on progress and their expectations managed.
- Deal with routine enquiries from external agencies, internal customers and stakeholders in a professional manner within pre-agreed departmental and company timeframes.
You will be required to work from our Pitsea office 4 days per week.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.
Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits for working at Peabody:
- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Are you ready to apply?
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
To be considered for the position of Planning Support Officer, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.
Closing Date: 15th July 2024
Interviews will take place in person during week commencing 22nd July.
Contract type Permanent
Weekly hours Mon - Fri, 9-5