Operation manager jobs

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity funding research into the digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

The role of Finance Manager

​The Finance Manager will oversee the finance operations and lead on the preparation of management accounts, budgets, funding requests and internal and external reporting. The Finance Manager plays a crucial role in helping the Board and leadership team understand their performance and their ability to deliver an ambitious growth plan over the next five years. This job presents a great opportunity for someone experienced with charity management accounting and reporting who has a keen eye for detail and process improvement and a desire to be part of a charity that’s only going to get bigger and more influential!  

Our ideal candidate will:

• Have significant experience with finance operations, management accounts, reporting and budgeting in a charity or NFP organisation
• Have a sound understanding of accounting practices, policies and Charity SORP
• Have experience supporting with the financial aspects of trust, grant and partnership applications
• Want to work hands-on as part of a small, dynamic team
• Have a passion for our cause, and a desire to advance the work that we do as a charity

The Finance Manager is one of just 3 members of the Finance & Operations team including the COO and the Finance & Administration Officer. We’re looking for someone dynamic and driven who likes to work autonomously, solve problems pragmatically and plan and organise their time effectively.

Location

We have offices in London and Huddersfield which are easily accessible by road or public transport. We support hybrid working but attendance in one of the offices [dependent on your location] is required on an average of 1 day per week. If you are interested in the role but have queries about office-base requirements, please contactus to discuss.

Please see the attached detail job pack for further information and how to apply. 

The Director of Operations will play a pivotal role in driving the operational efficiency, financial sustainability, and strategic growth of Well Grounded. This position will lead on programme delivery, financial management, human resources, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. 

The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation. This is a senior leadership role, requiring a strong background in operations, safeguarding, and strategic management within a social enterprise or charity/education setting. The role will include regular travel to our academies currently based in London, Bristol and due to launch in Leeds this year. Travel will be covered.

We’re looking for an analytical, detail-oriented professional to join our senior management team as Finance and Operations Manager. You’ll ensure the smooth operation of our financial and legal aid reporting processes and manage office contracts across our three locations.

Salary: £38,700 per annum, plus 4% pension contributions
Reports to: CEO, Trustees, Finance Board of Trustees, and SMT
Term: Permanent, Full-time (35 hours per week)
Based at: SWLLC’s Croydon Office / Hybrid working available

For more details, please see our application pack. 

To apply, send us your CV and covering letter (no more than two pages of A4), clearly outlining how you meet the person specifications and why you would like to join South West London Law Centres.

Applications without a covering letter will not be considered.

Closing date: 5 pm on 02/05/2025

The Royal Drawing School, an independent, not-for-profit charity aims to raise the standard and profile of drawing through teaching and practice. It is one of the few institutions in the world offering in-depth quality observational drawing tuition for adults and children of all ages and abilities.

The School is looking to appoint an IT Operations Manager (permanent, part-time 3 days per week) to assume overall responsibility for the Schools IT operations and support. The role will be managing first-line to third-line technical support, and the resourcing and development of the IT helpdesk to support 55 staff (including remote working staff). The IT Operations Manager is also responsible for ensuring optimal network infrastructure for all departmental IT applications and services across the School, including end-user computing.

The Royal Drawing School is committed to equality, diversity and inclusion and we welcome and encourage applications from everyone.

Purpose of the Job

Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.

Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.

This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.

Job Description

Strategy and planning

• Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
• Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
• Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.

Risk management and compliance

• Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
• Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
• Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
• Assess requests made in relation to GDPR.

People management and development

• Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
• Supervise the work of paid staff and volunteers
• Maintain and develop standards of service delivery.
• Advise the Head of Advice on staffing and service-related issues.
• Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
• Ensure that the service area and projects are adequately resourced.
• Ensure recruitment and selection of paid staff and volunteers as appropriate.
• Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
• Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
• Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
• Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy. 
• Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
• Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
• Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.

Operational performance management

• Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
• In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients. 
• Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
• Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
• Maintain and develop standards of service delivery. 
• Take part in internal consistency exercises at least quarterly.
• Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
• Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
• Provide technical support and act as consultant to the advisers.
• Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
• Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate. 
• Ensuring that appropriate data protection procedures are in place and are followed by all workers.
• Lead on safeguarding and gender violence issues in accordance with policies.

Other duties and responsibilities

• Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.

Stakeholder Engagement

• Collaborate with management and other departments to align quality standards with organisational goals.
• Engage with external partners and regulators to ensure compliance with industry standards and share best practices.

Reporting and Analysis

• Prepare and present reports on advice quality metrics to management and stakeholders.
• Utilise data to identify trends, risks, and opportunities for improvement.

Confidentiality and safeguarding

• Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
• Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
• Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.

Research and Campaigns

• Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys

Person Specification | What you need to do this job

Essential Criteria 

• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
• Ability to plan and manage projects.
• Commitment to continuing professional development.
• Experience of monitoring and maintaining service delivery against agreed targets.
• Ability to plan and prioritise own time and work and work of others in a pressured environment.
• Experience of analysing information to produce reports.
• Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
• Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
• Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
• Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports. 

Desired Criteria

• Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
• Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
• Experience of supporting change.
• Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
• Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Experience in managing budgets.
• Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
• Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
• Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
• Access to own transport and able to work at any service location in the Bureau’s area of operation as required.

Application Process:

To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.

If you do not complete a full supporting statement in the requested format, your application may be rejected.

Addressing each point of the person specification

This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile.  Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification.  It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities. 

Please provide one example for each requirement.  You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words. 

A useful guide might be S.T.A.R:

• Specific – give a specific example
• Task – briefly describe the task/objective/problem
• Action – tell us what you did
• Results – describe what results were achieved

Please provide recent work examples wherever possible.  However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.

We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.

Interview Process:

The closing date is Friday 2nd May 2025, 6pm

Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.

Our selection process consists of three stages:

• Stage 1 – Telephone Interview:

            Initial interviews will take place via telephone on Thursday 15th May 2025.

• Stage 2 – Formal Interview (In-Person):

            Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview                on Monday 19th May 2025.

• Stage 3 – Practical Activity & Final Q&A:

            Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final                   questions.

Please note that Stages 2 and 3 will take place on the same day.

Salary: £41,042 per annum
Hours: Full-time (5 days per week)
 
We also offer:

• 25 days annual leave (plus bank holidays) and a discretionary Christmas closure
• Benefits platform with discounts on retail, dining and days out
• Salary sacrifice schemes for gym, bicycles and nursery/childcare
• Access to a free Employee Assistance Scheme to support you inside and outside of work
• Enhanced maternity and paternity pay

Location: Walthamstow Wetlands (N17 9NH)
 
Walthamstow Wetlands is our flagship visitor centre and welcomes over 500,000 visitors a year, which provides us with an unparalleled opportunity to engage and inspire people from across London to learn more about wildlife and champion nature. The visitor centre has a café, gift shop, education room, art exhibition space and regularly hosts public and private events. The busy nature of the site means a strong, operational presence is required to keep daily activities running efficiently and troubleshooting any logistical challenges.
 
Role & Responsibilities
 
As our Visitor Operations Manager, you’ll be responsible for the overall visitor experience and operational management of Walthamstow Wetlands, as a nature reserve and visitor attraction. Leading on buildings and facilities management, ensuring H&S compliance, overseeing external contractors, and supporting with a range of site activities to ensure an excellent visitor experience for all.
 
You’ll work closely with the multi-disciplinary teams based on site at Walthamstow; Café, Events, Retail, Learning & Engagement and Nature Recovery. As well as liaising with the Trust’s central teams, including; Marketing & Communications, Finance, People & Organisational Development. You’ll also act as the Trust’s representative for the external partnership with landowner; Thames Water and contract manager; Waltham Forest Council.

• Coordinate staffing rotas to ensure 7-day operational coverage at Walthamstow Wetlands, including sessional and site-based staff.
• Lead the delivery of the management contract with Waltham Forest Council, including regular reporting on KPIs and progress.
• Manage the site budget, monitoring income and expenditure in line with agreed forecasts.
• Act as the main point of contact for external stakeholders, fostering partnerships with local authorities, community groups and businesses.
• Oversee health, safety and security on-site, ensuring compliance with Trust policies and legal requirements through drills, audits, and maintenance coordination.
• Chair weekly operations meetings and manage internal communications on site activity, including the weekly 'What’s On' update.
• Support the operational delivery of public and private events, assisting with logistics such as set-up, guest management, and suppliers.
• Maintain a high-quality visitor experience by ensuring clean, accessible spaces, up-to-date signage, and engaging exhibitions and interpretation materials.
• Work with nature conservation teams to support habitat management, statutory site conditions, and the Green Flag Award process.
• Provide effective line management, including 1:1s, appraisals, wellbeing support, and development planning in collaboration with the People & Organisational Development team.

 
(Please see job description for full list of responsibilities)
 
Our ideal Visitor Operations Manager:

• Demonstrable experience of managing a busy visitor centre or complex operational site
• Confident and experienced in coordinating and managing teams
• Proven ability to deliver outstanding visitor experiences
• Knowledgeable in facilities management, health and safety, and compliance processes
• Highly organised, adaptable and proactive problem-solver
• Strong communications skills
• Competent with Microsoft Office and experienced in managing budgets effectively

 
(Please see job description for full person specification)
 
Closing Date: 9am 22nd April
Interviews: Are scheduled to take place on Monday 28th April at Walthamstow Wetlands and reasonable adjustments will be offered to all candidates including the choice to meet online or in-person.
 
Does this sound like you? We’d love to hear from you!
 
Our vision is a London alive with wildlife, with nature in everyone's neighbourhood. To achieve our goal of inspiring everyone to help restore London’s wildlife, we recognise that our team must better reflect and represent all of London’s diverse communities. Find out more about London Wildlife Trust’s commitment to Equality, Diversity, and Inclusion on our website.
 
We are also committed to ensuring that the safety and wellbeing of children, young people and adults at risk is at the heart of our engagement with people. Read about our commitment to safeguarding on our website.
 
REF-221061

Children’s Services Delivery and Operations Manager
 
Location: Welsh House- Pen Y Bryn
Department: Operations
Salary: £40,000.00 to £42,000.00pa
Hours: 37.5 per week
Job Type: Full time
Contract Type: Permanent
 
e are looking for a dynamic and experienced Operations Manager to oversee the day-to-day management of services, compliance, and staff leadership in a remote setting. This role requires a strong leader who can balance professionalism with charisma, effectively engaging with stakeholders and building new relationships to drive growth and success. The ideal candidate will have a proven track record in operations management, excellent communication skills, and the ability to manage both strategic planning and operational delivery. Flexibility is essential, as the role may require working weekends, evenings, and school holidays. If you are a motivated individual who thrives in a hands-on, fast-paced environment and is committed to creating a safe and compliant setting for all, we would love to hear from you.
 
Job Purpose
 
The Operations Manager is responsible for the effective day-to-day management of services, compliance, staff leadership, site maintenance, and stakeholder engagement. This role ensures service continuity, safeguarding compliance, financial oversight, and infrastructure management, particularly in a remote location that requires strong on-the-ground leadership.
 
The ideal candidate will balance professionalism with charisma, fostering a positive and collaborative team environment. They will also play a key role in securing new relationships and engaging with a diverse range of stakeholders, using strategic communication and interpersonal skills to build and sustain long-term partnerships.
 
Flexibility is required, as the role may involve working weekends, evenings, and school holidays. The Operations Manager will be hands-on in both strategic planning and operational delivery, ensuring that staff, children, and external stakeholders are fully supported in a safe, compliant, and well-run environment.
 
Key Responsibilities
 
Service Operations & Delivery

• Oversee weekly staff scheduling and rotas, ensuring adequate cover for respite and SEAL programmes.
• Confirm and manage SEAL bookings, supporting the daily delivery of the programme, liaising with schools and handling logistics.
• Conduct site inspections, ensuring all facilities, transport, and equipment meet safety standards.
• Ensure programme materials, food, and supplies are organised ahead of service delivery.
• Coordinate transport and minibus safety checks, ensuring compliance with regulations.

 
Safeguarding & Risk Management
 

• Act as the Designated Safeguarding Lead, ensuring all policies and procedures are followed.
• Review weekly safeguarding reports, updating risk assessments and actioning any concerns.
• Oversee and log incident reports, ensuring concerns are escalated where necessary.
• Conduct daily health & safety checks, including fire safety and emergency response planning.
• Ensure swimming pool safety compliance, conducting water checks and regulatory reporting.
• Attend referral board meetings, discussing child placements and safeguarding needs.

 
Staff Leadership & Development

• Line manage all child-facing staff, including The Children's Services Coordinator and the Groundsman, ensuring effective service delivery.
• Deliver staff briefings, ensuring all team members understand their responsibilities.
• Monitor staff performance, identifying training needs and areas for development.
• Ensure all staff have completed safeguarding, first aid, and compliance training.
• Provide supervision and mentorship, ensuring staff are well-supported and engaged.

 
Site & Facilities Management

•  
• Conduct weekly site inspections, identifying and actioning necessary maintenance.
• Oversee contractors and external service providers, ensuring all work is completed to standard.
• Ensure fire safety, security systems, and emergency protocols are fully operational.
• Manage waste disposal, hygiene standards, and overall site cleanliness.
• Ensure transport compliance, including minibus servicing, safety checks, and records.
•  

Finance & Administration

• Work with the Database Manager to ensure new system updates and process changes are embedded within the operations team on-site.
• Review and approve weekly timesheets, ensuring accuracy for payroll processing.
• Oversee the administration of HR record management systems, ensuring staff records are accurate, up to date, and compliant with regulations.
• Attend monthly payroll meetings and complete monthly payroll administration, ensuring accuracy and compliance.
• Track operational expenditure and reconcile budgets, ensuring cost efficiency.
• Process invoices for site maintenance, supplies, and programme costs.
• Respond to emails and phone calls, handling stakeholder queries and urgent matters.

 
Stakeholder & External Engagement

• Actively market services to existing partners and establish new referring partners, ensuring continued growth and engagement.
• Liaise with schools, social workers, and local authorities, ensuring smooth referrals.
• Attend networking meetings, representing the organisation and strengthening partnerships.
• Ensure marketing materials are up to date and available, supporting engagement efforts.
• Maintain positive relationships with parents and carers, providing updates on services.

 
Strategic & Financial Planning

• Work with the Director of Operations and other managers to ensure continual service improvements, identifying areas for operational enhancements and efficiency gains.
• Attend monthly payroll meetings, ensuring budget alignment and financial oversight.
• Play a key role in the annual budget-setting process, ensuring alignment with service needs.
• Prepare for and support compliance inspections, ensuring policies and procedures are audit-ready.
• Attend monthly charity-wide meetings online and biannual in-person full charity meetings.

 
Person Specification
 
Essential Criteria

• Proven experience in stakeholder engagement and/or marketing, particularly in promoting services and developing referral partnerships.
• Extensive experience in operations management, preferably within a children’s services or social care setting.
• Strong safeguarding knowledge, with experience as a Designated Safeguarding Lead or similar role.
• Experience managing staff, including training, supervision, and performance management.
• Proven experience in budget management and financial oversight.
• Knowledge of health & safety regulations, including fire safety and site risk assessments.
• Ability to work autonomously, making on-site decisions in a remote location.
• Excellent organisational and problem-solving skills, with the ability to prioritise competing demands.
• Excellent communication skills, with the ability to liaise confidently with stakeholders at all levels.
• Competency in IT systems, including financial tracking, compliance reporting, and scheduling tools.

 
Desirable Criteria

• Leadership and management qualification (Level 5 or equivalent).
• Experience managing a residential or respite setting.
• First Aid at Work qualification.
• Minibus driver certification (or willingness to obtain).
• Understanding of GDPR compliance in a childcare setting.

 
Additional Information
 
This role requires flexibility, including some weekend and evening working as required. - The post-holder must pass an enhanced DBS check prior to employment. - Due to the remote location, the ability to travel independently is required.
 
REF-220980

Endless pre-loved items. A talented team. One clear purpose.

eCommerce Operations Assistant Manager

£25,500- £31,000 plus

Reports to: Marketplace Operations Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 37.5 hours per week Monday - Friday 08:00 -16:00 or 09:00 -17:00.

Location: Marketplace Hub - Grantham (NDC) Barkston, Grantham, NG32

Closing date: 28 April 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

Recruitment process: Competency based interview, followed by second stage on site.

Interview date: week commencing 5 May 2025

At Cancer Research UK, we exist to beat cancer.

Cancer Research UK are implementing a 10-year growth plan for their trading operations. Our aim is to reach an income of £96 million over the 10 years, directly contributing £53 million to our life saving research. Currently we have circa 600 shops, 1 National Distribution Centres, 1 Regional Distribution Centre with plans for a further 6 to open over the next 5 years. As our trading operations expands so does our marketplace and eCommerce presence.

Within our National and Regional distribution centres there are two teams, our Warehouse team who sort clothes for our shops and our Marketplace team who sort, identify, value, photograph and list these items onto online marketplace platforms such as eBay, Depop and ASOS marketplace. We are looking for a confident, engaging, and adaptable eCommerce Operations Assistant Manager.

This is an operational role where you will be the go-to person on the Warehouse floor for the marketplace team, working closely with the Warehouse Manager and Assistant Manager to make sure the operation runs as efficiently as possible, ensuring KPIs are met and exceeded.

It's a lively, vibrant working environment, you'll discover something new every day, you'll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Managing the day-to-day activities and performance within the marketplace team ensuring KPIs are met.

• Oversee daily operations, this includes product listings, inventory management, fulfilment, and customer service.

• Support in the recruitment, development, and retention employees (including volunteers)

• Managing the performance of the marketplace team including development conversations

• Managing site rotas.

• Support operational tasks when needed.

• Support with the weekly communications to the field, update communications in line with operational needs.

• Build and develop positive internal and external relationships to ensure maximum exposure for the operation.

What skills will I need?

• Commercial acumen

• Leadership/Coaching experience

• Strong interpersonal skills.

• Flexible attitude and adaptable to change.

• Ability to build and maintain relationships

• Good written, numeric, and analytical skills.

• Prior experience in supporting marketplace operations, preferably in an ecommerce or retail setting, demonstrating knowledge of product listing processes, inventory management, order processing and customer service preferred.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please or contact us at .  

For more updates on our work and careers, follow us on: , , , and .

We're an award winning charity running local learning centres based in the heart of the communities we serve. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

As the Fundraising Operations Manager you will bring your experience and organisational skills to play a critical role in supporting our fundraising team to achieve income targets, develop a strong pipeline of funders to invest in our work and work with the team to maximise operational efficiency. You will also lead on events logistics and play a pivotal role in helping to manage data and reporting systems.

You will be joining an exceptional, talented and successful fundraising team, all with a genuine passion and enthusiasm for our mission to support young people achieve their ambitions. 

The role at a glance

Contract: 

This is a permanent role. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates

Start date: 

Summer 2025 or as otherwise agreed

Working Hours:

09.00 - 17.30
We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day working from home. 

Location:

This role will be based at our Head Office in London. 

Salary:

£38,100, including London contribution of £2,600.
Pro rata for part-time candidate

Annual Leave:

Full-time staff entitlement, pro-rated for part-time staff: 33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Staff Benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm
• Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year
• Employee Assistance Programme including access to wellbeing and legal support
• Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Application deadline - 9am Monday 28th April 2025

Interview Day (in-person) - 6th May 2025 Please ensure that you are available on this date.

Full time 37 hours, permanent position
Salary in the range £56,869 - £69,506 per annum

Based in Reading -  hybrid working available (1-2 days in the office)

About us

PACT is a supportive and respectful charity where people are genuinely passionate about what we do and are at the heart of everything we can achieve together. 

We change lives by building and nurturing adoptive families and empowering women, children and parents to rebuild after trauma and embrace a positive future.

Established in 1911, we are now one of the UK’s leading charities in its field dedicated to finding secure and loving families for children waiting to be adopted, continued support through therapeutic services, supporting and empowering women facing multiple disadvantages and the recovery of children affected by domestic abuse.

The role

We are looking for an experienced Head of People and Operations who is passionate about our work and who will flourish in a values-based culture founded on professionalism, positivity, innovation and a genuine desire to help others.

Reporting to the Chief Executive Officer and a member of the Senior Management team, this is a key role that leads a dedicated team responsible for ensuring that the charity has exceptional people and providing them with the necessary resources and equipment to excel in their roles and thrive.

Committed to delivering excellence, you will seek opportunities to enhance the services you and the team provide across the charity and will be a champion for people’s wellbeing and a culture of inclusion.

About you

To flourish in this role, you will need to be a confident and trusted CIPD qualified practitioner, who has significant experience of working in a generalist HR role at a senior management level.  You will need excellent knowledge and practical application of employment legislation.

A skilled and considerate communicator, you will enjoy managing, motivating and coaching others as well as working collaboratively to find pragmatic solutions to issues and challenges. 

Given the size of the charity and the team, you will be comfortable in a dynamic role where no day is the same; moving easily from strategic to operational tasks and ways of working. 

Whilst you do not need to be an expert in offices services and facilities and IT systems and applications, a general understanding and desire to learn would be an advantage.

If this sounds like you then visit our website and apply today to join an amazing organisation and be part of something that is truly special. You will also find contact details on our website for an informal discussion about the role.

Closing date: noon, Wednesday 30 April 2025

Interview dates: Monday 12 May, Wednesday 14 May and Tuesday 20 May 2025.

Other roles you may have experience of could include: Head of Human Resources, Senior Human Resources Business Partner, Senior HR Manager, HR Consultant, Head of Operations, Head of Support Services

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park’s crucial role in World War Two.

We are looking for a Head of Commercial Operations to join our busy team. Reporting to the Director of Public Engagement, you will lead and manage the teams responsible for key commercial activity such as retail, catering, venue hire and associated events, and operational functions such as bookings, security, customer service and delivering great visitor experiences.

This role is all about ensuring the business is visitor and commercially focused. You will have demonstrable experience of managing and developing commercial operations in a customer or visitor-focussed environment, inspiring your teams to work to and exceed high standards and targets.

You will be a confident self-starter with strong people management skills, and a passion for business development. Excellent IT skills are a must, and you will be astute at measuring, analysing and reporting on performance across all your areas of responsibility, always looking for ways to improve and innovate, to drive success.  

Please see the Job Description for further details around the person requirements and job responsibilities.

This position is full time, working 37.5 hours each week, usually Monday to Friday 9.00 until 17.00. Flexibility to work some evenings and weekends, as required.

You will be based on site at Bletchley Park, Milton Keynes.

In return, you will receive a salary in the region of £50,000 per annum depending on experience, along with a company pension scheme, BUPA wellbeing cash plan and 38 days holiday per annum, including statutory holidays.

If this sounds like the role for you and you would like to join the team at Bletchley Park, please apply including your CV along with a covering letter setting out why you are suitable for this role.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community. 

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

  

Benefits: 

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: Deputy Head of Events 

Based: Wandsworth

Salary: £45,000 to £50,000

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week, Hybrid/Office

DBS: Standard 

This is a new role, which reflects our ambitious growth plans, and increasing complexity of our projects. Our Head of Events and Deputy Head of Events lead and drive the overall team strategy and set the ambition, and we are looking for a senior operations team lead to provide day to day management and guidance to the wedding, facilities, outdoor corporate venues, and community teams.

This is a predominantly office-based role, providing senior administrative, operational and people management, so the team can run efficiently and effectively. This includes team, crisis, and budget management. The role will also involve significant stakeholder management and report writing.

We are looking for someone who prides themselves in providing 5 star service, with a strong commercial understanding.  In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work.

Main Duties/Responsibilities:  

Team Management  

• Overall day to day management of the venues team, covering the outdoor corporate team, weddings and functions team, communities' team and facilities team 
• Onboarding of new team members 
• Providing advice and insight to the Deputy Head of Events on the team's strengths and development opportunities.
• Strategising and implementing growth and development across the whole of the Events venues portfolio with the Deputy Head of Events 

Finance and Admin  

• Report writing for key stakeholders 
• Attending stakeholder meeting representing Enable
• Supporting the Deputy Head of Events, reconciling and managing relevant budgets and reports to achieve targeted income
• Managing and finalising the monthly financial reconciliation for the Venues team.
• Handling customer complaints and resolving within the agreed timeframes  
• Ensuring the Team keep the diary updated with venue bookings and the budget updated with all recorded income and expenses  
• Creating POs and invoices and liaising directly with the Finance Team as required
• Overseeing Events Team ensuring all application paperwork per external event is complete and compliant with the requirements of the Event Policy  
• Applying for premises licences to increase the number of saleable venues 
• Overviewing and rewriting event teams policies and procedures

Venue Management and Booking  

• Advising and supporting the team with all venue related enquiries
• Ensuring maximum utilisation of spaces in line with Enable’s Strategy and the Events’ Service Plan 
• Managing and applying for venue licences, PPL and PRS 
• Attending quarterly auditing meetings with the Council 
• Researching competitor venues 
• Identifying new venue opportunities   
• Ensuring all venues are appropriately marketed to maximise sales with marketing team 

Skills and Experience:  

• Experienced team manager, with the ability to take on a successful team 
• Proven experience in an operational and/or venue senior management role 
• Experience working in a Not-for-Profit organisation (preferred, not essential)
• Previous experience with complex budget management, reconciliations and reporting
• Experience engaging directly with senior level management. 
• Proven record of operational excellence with ability to manage multiple responsibilities simultaneously, demonstrating resourcefulness in resolving issues, the ability to prioritise, and a detail orientated approach. 
• Self-driven, results-oriented, entrepreneurial individual, with a positive attitude 
• Excellent organisational and time management skills 
• A collaborative person, able to work with peers across other functions in the business 
• Intellectually curious about the industry
• Proficient in a range of office software: Outlook, Excel, Teams 
• Thrive in fast-paced environments, managing multiple tasks and projects efficiently against deadlines 
• Proactive approach and pride yourself on going the extra mile to create 5 star customer service 
• Ability to work autonomously while readily collaborating with the wider events team 

Nice to haves:  

• Drivers Licence
• Proficiency in diary management software 
• Experience with Sage or other accounting software 

Salford CVS is seeking to appoint to the position of Director of Operations.

The Director of Operations will have wide-ranging responsibilities for the development, implementation and performance of all operational delivery projects and programmes of work. This is a senior role within our well-established charity, and we will expect you to play a proactive and productive role as a member of the organisation’s small Senior Management Team.

You will lead, direct and manage all operational delivery projects and programmes across the organisation. Responsible for all aspects of operational management, you will ensure the high-quality delivery of programmes in line with contract and funder requirements. You will personally line manage all operational Programme Managers, ensuring that service/programme operational plans (including KPIs) and individual staff work plans are in place and being adhered to and delivered against.

We’re looking for someone who is a team player and can take direction from their CEO; someone who is solutions-focused and able to effectively manage a range of people and services. You will be a person who has a keen eye for detail and can see the bigger picture, who works hard but likes a laugh, and who believes in our values and purpose.

Benefits

• 28 days’ holiday rising to 30 days (after five years) plus eight Bank Holidays
• Paid sick leave - subject to terms and conditions of service
• A compassionate approach to dependants’ leave and compassionate leave – to help deal with life’s unforeseen circumstances
• A contributory pension scheme with 7% employer contribution (and 1% mandatory employee contribution)
• Cycle-to-work scheme – for those staff members who want help to purchase a bike
• Membership of the Hospital Saturday Fund via an employer-subsidised scheme (optional and non-contractual)
• RHS Garden family membership (optional and non-contractual)
• Development opportunities – we support and encourage our staff to progress their careers (including formal training)
• A supportive working culture – we respect and support one another to do the best we can

Salford CVS is an accredited Living Wage Employer (and Funder), ensuring not just that our staff are paid the ’real’ Living Wage but also that any projects we fund can do the same.

For further information and to apply, please visit our website and complete an application form. Please note, we do not accept CVs – application forms only.

Closing date: 10am on 29th April 2025
Interview dates: 6th and 8th May 2025

About Open Cages

Open Cages is a UK-registered charity fighting animal suffering. We are part of an international organisation, Anima International. To achieve our goal we use scientific evidence, careful reasoning, and draw upon decades of collective experience. Just in the last few years, we have successfully helped improve the lives of hundreds of millions of farmed animals in the UK.

We are impact-oriented and use a wide array of tools to make the world a better place. Our current toolkit includes:

• Investigations which reveal the reality hidden behind the walls of factory farms
• Negotiations with companies to encourage them to eliminate cruel practices from their policies
• Advocacy to secure legal milestones for animals

At Open Cages we won’t stop until we end animal suffering. We would like to invite you to join us and help us achieve this goal.

What do you gain by working at Open Cages?

• Meaningful work – you will help build a world free from animal suffering
• Time – you will be able to focus full-time on helping animals
• High degree of flexibility – the work is almost totally remote and you will organise your working hours and workflow yourself
• Trust – we expect you to make mistakes as a given and learn from them
• Autonomy – you will experience freedom and independence in your decision-making
• Transparency – you will have access to the work and decisions of others
• Honest work culture – you will know what your colleagues are doing and what they really think
• Knowledge – you will learn and receive support from people who have been fighting for animals for many years
• Opportunity to grow – you will learn every day and be encouraged to experiment beyond your skill set
• Ability to influence the organisation – we encourage our people to openly speak their mind and thus you will be able to impact what kind of organisation we are
• A laugh – animal advocacy can be dark at times, we think that having a fun atmosphere is key to balance this
• Transparently set compensation – Our salaries are not negotiable and are based on a transparent algorithm that is the same for each role

Following a 3-month probation period, you will transition to a fixed-term contract. Upon successful completion of this term, you will be offered a permanent employment contract. A minimum salary of £39,695.24 gross (our salary base for people resident in the UK) will apply from the beginning of the probationary period. The salary base may change due to your previous experience related to the position, or your experience in animal advocacy (+3% for each year). In addition, the salary increases with your seniority in Open Cages according to the following model:

+ 7% – for every year worked at Open Cages during the first 5 years of work

+ 5% – for every year worked at Open Cages during the next 5 years of work

+ 3% – for every year worked at Open Cages during the next 5 years of work

+ 2% – for every year worked at Open Cages during the next years of work

About your role

We are a small and ambitious early-stage organisation with two full-time team members. Our current objective: to help the 1 billion chickens raised annually in the UK. By joining us as our first employee focussed on operations, you will help lay the foundations of the organisation as it prepares for rapid scaling, not only increasing our impact for animals now but by also helping to shape the organisation we want to become. If you have an engineering mindset, like to organise things (ideally in spreadsheets), and navigate through novel problems, it’s time to use your strengths for animals. Whilst it may sound challenging, this is a once-in-a-lifetime opportunity to be part of making a historic change for those who cannot stand up for themselves. Someone has to pick up that challenge, and we hope it will be You.

To help the billions of animals trapped on factory farms, we need an organisation that is expertly designed and not weighed down by inefficiencies. In this role your first task will be to help us manage, monitor and speed up our internal processes such as accounting, finances, payments, staff operations, donor management and event planning.

We can accommodate to you

Due to the broad scope of our work, there is no simple description of the perfect employee. There may also be certain areas where you are stronger than others, and we are open to fitting the role around you. We are looking for a generalist rather than a specialist. However, you do need to have some particular strengths such as conscientiousness and an analytical mind. Ideally, some day, you will be able to lead a team of your own and transfer your knowledge to them.

No previous experience is required for this role. While experience will be valued (and reflected in the salary), we welcome applications from both seasoned professionals and passionate newcomers who align with our organisational culture.

What do we require from you?

• Strong belief in the mission of our organisation. Working for us should not be thought of as a ‘career step’. We want people who are motivated by our mission above all.

• Flexible availability. We think of ourselves as a small startup. The fate of the organisation rests on a handful of highly motivated advocates who want to do something ambitious with their lives. We want to maintain the intensity of our current operating culture, so you should expect to work the occasional weekends and late evenings.

• Not being an asshole. We expect you to treat others with respect, decency and compassion – even the occasional adversaries.

• A preference for hard work. Activism is our passion and one of the main motivations in life. To fit our culture, you have to be a person that is proactive and enjoys work.

• Growth mindset. Nobody knows how to fix the world, so we need you to keep learning. We constantly strive to be better at our activism, but also as people.

• Strong interest in a high-feedback culture. We have a culture of honest and direct communication. We talk openly about our strengths and weaknesses on a daily basis because we want to be the best. You will know what your colleagues really think of you and be encouraged to speak your mind.

• Ability to reason and communicate your thinking, especially in written form. In order to thrive in our organisation you must be able to think carefully, try to back up your ideas with reasonable evidence, and above all be open to being proven wrong and changing your mind.

• Fluency in English. You will be working in a UK-based organisation which will require constant communication with English speakers.

• Ability to work in the UK. This offer is open to candidates who are either currently UK-based, or are willing to move to the UK for the job. We are happy to do whatever we can to help you in relocating, depending on your needs and our ability. If you have any questions about what we can help with, don’t hesitate to write to us!

You do not need to be vegan or vegetarian. While all of our events provide only plant-based meals, we are open to anyone who wants to fight for a world that is free from animal suffering. We won’t turn down any help.

What will you do?

• Build culture – you will help build and reinforce our culture, so we never lose what makes up the strength of Open Cages.

• Embrace reality – you will make it your mission to understand the world as it is rather than as you would like it to be.

• Manage activists – you will manage and work with teams of both employed and voluntary activists.

• Experience frustration – you will feel frustrated about things you could do better or things that are not working in the organisation or your team, and use this frustration as an opportunity to refine and elevate our organisation.

• Question ideas – you will question common knowledge, especially your own ideas, so that our results are always as good as they can be.

• Optimise your performance – you will continuously deepen your knowledge – both about particular areas of animal advocacy and about how the world works – and enjoy this process.

• Prioritise action – you will act even when there is not sufficient data.

• Abandon projects – you will change your objectives when it makes sense, no matter the time already invested.

• Respect and trust others – you will be there for others and trust their intentions. You will support them when they succeed and when they fail.

• Seek information independently – you will be responsible for acting very independently which will require you to obtain and verify data.

• Make mistakes – you will embrace your mistakes without being ashamed with the desire to learn from them.

• Oversee employment – you will oversee payroll, staff contracts, and employment matters and payments.

• Manage and optimise finances – you will be in charge of our income and expenses. This will include making sure that we have efficient and accurate accounting, and that we have enough income to achieve our goals.

• Help ensure legal governance – you will help submit our annual accounts to the charity commission and ensure compliance with all legal duties, such as making tax payments.

• Manage supporters – you will handle communication with our supporter base and manage donors, primarily through email.

• Improve team coordination – you will worry about how to make the team more effective and help us work better together by improving structure, tools, and internal processes.

• Build and improve tools – you will spot inefficiencies and opportunities in our processes – such as our newsletter and payments software – and improve them, for example by building automation tools.

• Plan events – you will handle logistics and planning for internal and external events such as recruitments, training, and team building activities.

• Obsess over speed – your job will not be to simply manage internal operations, but to reduce the organisation’s time spent on them so that it becomes faster and more efficient.

Do you think this role is too challenging and you're not fit for it?

You may be thinking that this role would be interesting for you, but you won’t make the cut. 

We encourage you not to worry and fill out the application nonetheless, especially if you meet our requirements (even on a basic level) and you think this position could bring you a lot of joy. Leave the judgment about your competence to us. You may even learn something useful along the way.

We prepared support materials to help you through the application process. We'll also be hosting informational webinars about this role and our recruitment process – click ‘Redirect to recruiter’ to see the website for more details.