Office Support Jobs
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of Role:
The ICT Officer will provide the first line technical support and ensures smooth ICT operations across the organisation. The role encompasses troubleshooting hardware/software and network issues, whilst managing devices via Microsoft Intune and maintaining Office 365 applications. Additionally, the ICT Officer is responsible for setting up and maintaining meeting room equipment, managing IT assets and ensuring security compliance. This hands-on position requires regular presence in the office to support the organisation’s ICT needs.
About the Role:
- Provide first-line technical support to end-users.
- Troubleshoot and resolve hardware, software and networking issues
- Respond to and resolve staff queries in a timely manner
- Ensure devices are up to dates, particularly with security patches and updates in the security centre.
- Assist in settings up and configuring PCs, monitors and other hardware.
- Manage office 365 applications and the admin centre.
About You:
To be successful in this role, you will need:
- Educated to Bachelor’s degree level.
- Proven experience in a similar help desk or IT support role.
- Proficiency in managing devices using Microsoft Intune.
- Strong knowledge of Office 365 applications and the admin centre.
- Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
- Good team work skills with the ability to work with different and sometime conflicting agendas.
Why you should Apply:
We are looking for someone who is passionate about helping others, enjoys problem-solving, and are looking for a role where you can make a real impact and growth. As an ICT Officer at Muslim Aid, you will ensure the smooth operation of our ICT systems and support our mission to make a positive impact. Provide first-line technical support, help overcome IT challenges, and achieve our strategic priorities. Join us and be part of a team dedicated to making a real difference through your expertise in ICT.
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
For application, please click on the link below:
OR
To apply please submit your cover letter (no more than 1 page) and CV.
Part time (30 hours per week) permanent post
Based in Reading with hybrid flexible working arrangements
Salary in the range £20,064 to £24,522 per annum (£24,745 to £30,243 full time equivalent)
We have been at the forefront of adoption services for over 60 years, working with local authorities across the country. With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and with a range of adopters from all backgrounds and provide a range of Adoption Support services to families to support them on their adoption journey.
We are delighted to have secured funding to set up and establish a robust impact and data collection process and database so that clear outcomes can be measured and collected for the different areas within our adoption support services. This is a new role and the postholder will play a key part in delivering on this work.
Working alongside Adoption Support colleagues, the Database Officer will be responsible for maintaining the accuracy of the database, ensuring data is kept up to date as well as inputting, monitoring and evaluating data and service user details. They will also contribute to the collection of feedback and case studies from service users.
The Database Officer will produce comprehensive and tailored reports using both qualitative and quantitative data, derived from the new monitoring and evaluation system. These evidence-based reports are produced for a variety of audiences and will contribute to evidencing the effectiveness of PACT’s adoption support services.
We are looking for someone with previous experience in an administrative support role, with database and/or data capture administration experience. To succeed in this role, you will be proficient in producing reports from a database with a keen eye for accuracy and detail and have strong data analysis skills with an ability to derive meaningful insights.
If you want to make a real difference and join our inspirational team, please visit our website for more information, how to apply and the full job description.
Closing date: 9am Wednesday, 24th July 2024
Interview times available on: Thursday 01 and Thursday 08 August 2024
We look forward to hearing from you!
Please do not submit your CV, only completed application forms will be accepted. No agencies please.
PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds. We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities. We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.
PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries. These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5 year period. All opportunities are based in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What You'll Do:
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Collaboration and Efficiency: Work hand-in-hand with existing Mental Health Provision for people and their families, as well as other local agencies/organisations to effectively support people transitioning from services.
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Innovation and Empowerment: Channel your passion into providing evidence-based interventions, becoming key in shaping this role as the service develops as well as providing support to the core Access Community Mental Health team.
Why Join Us:
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Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.
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Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.
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Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
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The client requests no contact from agencies or media sales.
Are you passionate about helping churches near you to remain open and thrive?
If you can respond to enquiries and engage with stakeholders, you could make a massive difference to the churches, chapels and meeting houses in Scotland by joining our team.
We're hiring a Cherish Support Officer in Scotland to join our team as part of the Cherish project.
You’ll be responsible for the content and delivery of our support and advice, and our grant assessments, in collaboration with the wider Church Engagement team. You’ll give presentations to church volunteers, helping them to care for their historic church buildings. You’ll build local connections and partnerships, and contribute to sector forums.
We are looking for someone who will respond quickly to enquiries, in a friendly and professional manner. You should love interacting with volunteers, be positive and upbeat, and have excellent written and spoken English. We also want you to feel confident about managing a busy workload against deadlines.
Location: Home based in Scotland with travel throughout the country or region and occasional travel to the National Churches Trust offices in London.
This is an excellent opportunity to contribute to the future of the Scotland’s amazing church buildings. You should have a keen interest in heritage, conservation, architecture, community, or church buildings, and understand the value that they bring to the history of the UK and local communities. We expect that you’ll have experience in project delivery.
Download our job information pack to build your knowledge of our organisation and help you to decide if this is a place you would like to make a difference and grow your career.
If you’re a talented individual who has a keen eye for detail, can work accurately and efficiently, and are looking to start or extend a career in church buildings, then we’d love to receive your application.
For further information and to apply, please visit our website via the 'Apply' button.
Closing date: 5.00pm on Friday 2nd August 2024.
Interview date: Wednesday 21 August 2024 (In person in Glasgow, location TBC)
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
People Operations & Systems Manager
Location: Stratford, London
Closing date: Monday 22nd July 2024
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
For 40-years, School-Home Support has been working with children, families and schools to break the cycle of poor school attendance, low education attainment, anti-social behaviour, crime, low paid or no job, generation after generation. We are very proud of the work we do to support getting children and young people back into school, ready to learn, whatever it takes.
This is a new role in our People team and we are looking for an energetic and dependable People Operations & Systems Manager to work closely with our Head of People and Culture, to help implement best people strategies and practices to secure a sustainable organisational culture. You must possess significant HR management experience (3-years in similar role) to continuously track the department’s efforts and target its goals. This role reports into the Head of People & Culture and is a mixture of remote working and office based.
You will be liaising with all colleagues on HR practices and school and regional based practitioners; together with all Line Managers. Setting goals for people operations deliverables to track the department’s outputs and goals in line with our vision and values. Supervising and managing the people administrator and the L&D Advisor to manage the following:
- Reviewing and approving necessary modifications to the people operations department’s efforts from time to time.
- Overseeing specific tasks such as the full recruitment procedure, together with the People administrator.
- Full responsibility for payroll management; together with Finance and outsourced payroll bureau.
- Responsible for all our People HR/Training/ATS systems to ensure they are managed effectively and fit for purpose.
- Responsible for employee engagement and retention, employee satisfaction, and performance management.
- Ensuring that there is a healthy environment for all our employees to work in and that the people department’s workflow is efficient and compliant, at all times.
- Ensuring that DBS management is up to date; liaising with the safeguarding teams with any updates on DBS processes.
- Updating and implementing people policies, and managing the full employee life cycle administrative requirements
- Managing all ER delivery to ensure dispute management is maintained.
- Maintaining disciplines such as legislative regulations and guidelines.
- Develop a positive working environment, encouraging a proactive approach to people's wellbeing and leading the local Wellbeing Forum initiatives
- Be responsible for and drive improvement in diversity, inclusion and engagement.
- Be accountable for talent planning, succession, assessments and HR processes that drive a high performing team
- Provide general day to day HR support on operational issues
- Supporting Group HR Projects/Initiatives
Experience & Skills:
- CIPD qualified (desirable or equivalent experience)
- Experience in a charitable organisation would be beneficial, but not essential
- Proven experience in advising on complex ER matters
- Resilience, great influencing and communication skills
- Able to build trust, respect and openness
The Process
If you have the skills and experience in the above areas and would like to be considered for the role of People Operations & Systems Manager, please click apply, enter your details and upload a CV and covering letter detailing your suitability for the role.
Interviews will be held on an ‘as and when basis’ so we encourage early applications to avoid disappointment.
All roles at SHS are subject to an DBS check
We are an equal opportunities employer and welcome all applications from all sections of the community.
If you have a disability or require reasonable adjustments during the recruitment process, please get in touch to discuss your requirements further.
The client requests no contact from agencies or media sales.
Our communications team showcases impactful stories. Following an internal move, we seek a new member to join our high-performing team. You’ll produce material to inspire and engage both new and existing supporters.
We are looking for someone who is enthusiastic, accurate, creative, and canny. Whether you are starting your career or have some experience, if you are:
- Looking to make a difference in some of the world’s poorest communities,
- Possessing outstanding writing and organizational skills with an understanding of social media,
- Able to handle complex priorities with a smile,
We would like to hear from you.
KEY RESPONSIBILITIES
Administrative Support:
- Assist the Production Manager with mail specs, collating information, creating purchase orders, and related tasks.
- Support the Media Manager in arranging regional coverage for overseas staff in the UK.
- Provide support to the Head of Communications and other team members.
- General administrative duties.
Scheduling and Planning:
- Update and maintain the print and digital communications schedule with audience managers.
Content Creation:
- Contribute to digital communications, including website content and social media.
- Assist in creating monthly print and digital communication documents.
- Support design tasks like picture editing and layout.
- Create subtitles for digital content.
- Participate in creative idea sessions.
Updates and Research:
- Monitor staff blogs for potential stories and produce a weekly social media roundup.
- Monitor external websites for relevant stories and brief teams.
- Provide research support as needed.
Media Library Management:
- Upload and remove media assets, ensuring accurate metadata and compliance.
- Support staff with acquiring and transferring assets from overseas programs.
- Improve the media library.
QUALIFICATIONS, SKILLS, AND EXPERIENCE
Highly Desirable Qualities:
- Communications or administration qualification
- Experience in a Christian organisation or charity environment
- Administration experience
- Experience in a communications environment
- Proficient in video editing, Photoshop, and design software like InDesign
Essential Qualities:
- Educated to degree or equivalent level
- Office experience through work or voluntary placements
- Team working experience
- Proficient in Microsoft applications, including Excel, social media and scheduling software
- Positive, assertive, and sensitive communication skills
- Efficient, organised approach, managing multiple deadlines and priorities with flexibility
- Able to work on own initiative
- Excellent attention to detail
Personal Attributes:
- Committed evangelical Christian, aligning with MAF UK's values and actively participating in activities.
- Emotional resilience, flexibility, and service orientation.
TERMS AND CONDITIONS
Location: Hybrid role with two days at MAF UK, Folkestone, and one day at our Operations Centre, MAF International, Ashford. The remaining two days from home or you may work at the office.
Working Hours: Full-time role (36 hours per week, with flexibility for additional hours occasionally outside normal business hours). Hours should be agreed with the line manager.
Annual Leave: 22 days per year plus 8 paid public holidays.
Pension Scheme: Non-contributory (10% of salary).
Probation: 3 months (with a one-month review).
HOW TO APPLY
If you are passionate about making a difference and meet the qualifications, please submit your CV and a cover letter addressing how your skills and experiences align with the role's requirements.
Deadline for applications: Monday, 22nd July 2024 at 9am.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for an Advanced Practitioner Assistive Technology, Band 7 to join our Assistive Technology Team. This role will require the successful candidate to provide a high quality, evidence based assistive technology service, promoting participation, communication and interaction for children and young people accessing The Children’s Trust Therapy Services. Additionally, you will develop and deliver the service, in collaboration with multidisciplinary health, therapy and education teams.
Our service delivery aims to promote outcome focussed interventions, safe care, function, and participation, of children and young people accessing home, school, and community life. You will provide clinical leadership within the area of assistive technology, across the therapy service, ensuring the delivery of child and family focused goal led interventions at a highly specialist level, for children and young people accessing The Children’s Trust School and in-patient neurorehabilitation services.
Staff benefits include London weighting, shuttle bus, and more… Read more below
Role Requirements
- Lead the provision of high quality, evidence based assistive technology interventions, for children and young people attending The Children’s Trust School and receiving in-patient neurorehabilitation.
- Provide clinical leadership to the Assistive Technology Team, identifying service priorities, service delivery methods and standards of practice.
- Provide assessments for complex augmentative and alternative communication (AAC) systems
- Identify service needs for AAC and selection of appropriate hardware, software, access, and mounting options, as per organisational policies and procedures.
- Understanding of mainstream technologies in specialist support, assistive technology, and computer access.
- Knowledge of environmental control and powered mobility.
- Lead in the design and implementation of communication and technology resources.
- Maintain and disseminate specialist knowledge of eye-gaze control and the use of eye-tracking, within clinical assessment and management.
- Develop therapy goals, plans and methods, in collaboration with the child and family/carers, as well as the Multidisciplinary and Education teams, founded upon evidence-based practice.
- Be an autonomous Practitioner, with responsibility and overview for Assistive Technology interventions, and maintaining relevant records and reports.
- Work closely with all members of the Multidisciplinary Team, as well as the child and family, to provide a fully integrated approach to the overall management of the child. This will include any home/school visits, professional child related meetings and/ or appointments, as required.
- Identify and utilise specialist assessments and relevant outcome measures, for children/young people receiving assistive technology interventions.
- Work flexibly across site as needed e.g. with the team in the Children’s Trust School
- Work flexibly in terms of hours, in order to meet the needs of the service, including an early evening (weekly) and one weekend day, per calendar month.
- Represent the Therapy Team and The Children’s Trust when appropriate, deputising for the Team as required.
- Undertake specialist assessments, externally responding to national and international requests.
- Act as the Lead Professional for complex case management and coordination, as and when required.
- Actively participate in, support and Chair relevant Multidisciplinary Team meetings, as and when required.
- Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: To be confirmed.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
About the Operations and Facilities Assistant role
We are seeking an Operations and Facilities Assistant to work closely with the Senior Operations & Facilities Manager to ensure the effective and efficient running of the organisation’s administrative systems and day to day activities.
This role supports the work of the whole organisation – acting as our receptionist, as well as supporting on a wide range of administrative tasks across HR, systems, IT, and building management.
The Operations & Facilities Assistant will often be the first point of contact for the internal Helpdesk, playing a key role in responding effectively to enquiries, as well as supporting key projects within the Operations and Facilities team.
About you
We’re looking for someone with excellent organisational and interpersonal skills and well as good project management abilities. You’ll need to be able to manage multiple competing priorities, have strong research skills, and be keen to learn and innovate. You’ll be a good problem solver and have strong judgment as well as an awareness of risk. You’ll need to have good resilience and self-care, and be prepared to work in an environment where abuse and violence are regularly talked about. You’ll need to understand the impact of trauma and how that affects our frontline staff.
At Galop, we believe that life should be safe, just and fair for all LGBT+ people, and that includes our staff in the workplace. We believe in equity and understand the importance of inclusion for staff with a wide range of lived experience. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end Galop has a multi-year Equity, Diversity, and Inclusion plan in place, currently focusing on equity and inclusion for trans and BAMER members of staff. We are committed to listening and learning, and to constant improvement. We believe it is our job to make sure that all our staff, particularly those from minoritised backgrounds, feel welcome, safe, and able to thrive at Galop.
For more information about this role, including the essential and desirable criteria, please download the attached job description.
Location
Galop’s offices are located in London. This role will be hybrid, 3-4 days working in the office, 1-2 days working from home.
Hours
Full time (35 hours per week)
Contract
Permanent.
Reports to
Senior Operations & Facilities Manager
Salary
£26,030.63 - £28,309.92 (including an inner London weighting of £4,129.42)
The closing date for this role is 28th July 2024 at 23:59. Interviews for this role will be held on the 7th and 8th August 2024 at the Galop offices in central London.
Please visit our website to apply.
The client requests no contact from agencies or media sales.
Salary: £34,500 - £38,324 per annum
Hours/Contract: Permanent - 35 hours per week
Based: Home Based (with option to work from Bocam Park office)
Closing date: 10th July 2024
Interview date: 15th & 16th July 2024
We are dedicated to assisting individuals and families affected by terminal illness and bereavement across the UK. As a Peer Support Service Team Leader, you will play a key part in making a real difference to those in need throughout the UK.
Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (T & C's apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
What's in it for you?
- Annual leave allowance:
- England and Wales = 25 days plus 8 public holidays (pro rata)
- Northern Ireland = 25 days plus 11 public holidays (pro rata)
- Scotland = 25 days plus 10 public holidays (pro rata)
- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS/PVG/Access NI
What we are looking for:
- A confident leader with line management experience of both staff and ideally volunteers.
- Excellent communication and interpersonal skills as well the ability to influence, enthuse and work collaboratively with colleagues.
- Managing emotional support services can be challenging at times, you will need resilience to deal with difficult situations in a busy virtual environment,
- Someone with an eye for detail and a passion for continuous improvement opportunities.
- Whilst this role predominantly involves day to day operations, you will be an ambassador for our department and services, so experience with media and PR interviews would be beneficial.
- Ideally you will come from a charity, health or social care background or have demonstrable customer service management experience from a similar industry (such as a contact centre).
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.
Joining our Information & Support Team at an exciting time of growth in this new role, you'll provide crucial operational management for Marie Curie's Peer Support Services - our telephone companion and bereavement services. You'll line manage our Volunteer Co-ordinators and Peer Support staff ensuring the high quality provision of emotional support offered by over 150 volunteers, and be responsible for the development and expansion of these services, at a time when we know that more and more people need our support.
Whilst this is a busy role, responsible for the delivery of two growing services, the fulfilment that comes from seeing the positive impact on someone's life that we have supported, makes this role incredibly rewarding.
In this role, you will:
- Manage the day-to-day operations of Marie Curie's Peer Support Services to provide volunteer-delivered emotional support by phone to people living with a terminal illness, carers, family and friends as well as those who are bereaved from terminal illness.
- Line-manage a team of Volunteer Co-ordinators and Peer Support Officers ensure a high-quality service is provided to all service users and volunteers are recruited, trained and managed at the highest standard.
- Be responsible for service key performance indicators (KPIs), governance, leading on design and delivery of training to volunteers, and proactively managing the quality of our services.
- Alongside the Team Leader of our Support Line, act as a safeguarding lead, ensuring that all policies and procedures are followed and staff and volunteers receive the support that they need to deal with difficult situations.
- Support the growth plan for the services by proactively identifying opportunities to develop the services, working in partnership with other teams, and being an ambassador for the services within Marie Curie, and externally as required.
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via our recruitment team.
This role will be subject to receiving a Basic criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the role
Location: Hybrid role based in our Warrington Office.
The Dementia Support Line Team Leader is responsible for managing the day-to-day operations of Alzheimer’s Society’s Dementia Support Line which receives over 60000 calls per year and operates across England, Wales and Northern Ireland.
The Dementia Support Line Team Leader manages a team of Dementia Advisers providing leadership and direction to ensure they provide a highly responsive service, giving appropriate advice and support to people affected by dementia.
In this role you will coach and develop your team to deliver high quality person-centred support for everybody affected by dementia. You will be part of the team ensuring management cover across the operating hours of the service. We are looking for someone who exemplifies our values, someone who is: Determined to make a difference when and where it matters most. A Trusted Expert who believes in working Better Together and demonstrates true Compassion.
Key responsibilities:
- Responsible for the recruitment, development and performance management of Dementia Advisers working within the service. Use coaching and mentoring and strong people management skills to ensure a positive outcome on service quality, employee satisfaction, productivity, absence management, and employee emotional resilience.
- Engender a positive, solutions focussed working environment with a good team spirit and sense of equity.
- Manage competing demands and deadlines by adopting a flexible and proactive approach.
- Enable and empower advisers to work to their potential and contribute to the supportive and collaborative culture within the hub management team.
- Support advisers across sites and maintain the rota to ensure appropriate levels of staffing are in place throughout the service hours to meet the demand and needs of people affected by dementia.
- Contribute to projects and continuing service improvement activities.
About you
As a Dementia Support line Team Leader you will:
- Be able to manage your team to ensure the provision of a high quality service to people affected by dementia.
- Have experience of managing staff as well as strong IT skills and the ability to use management data to ensure KPIs and standards of service are met.
- Have experience of integrated telephony systems and service user databases.
- Have an understanding of the needs of people with dementia and their carers and direct experience of working in a lead role in a telephone and e-mail based service.
- Have excellent verbal and written communication skills.
- Have the ability to coach, mentor and support staff, getting the best out of them.
Closing date: 18th July 2024
Interview date: 31st July 2024, from our Warrington office.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Are you ready to join our team? As the Church Building Support Officer, you’ll play a vital role in this exciting new position that will provide a comprehensive support service to clergy, churchwardens and parish volunteers; offering advice and guidance on caring for church buildings, navigating faculty jurisdiction and signposting to relevant resources and further support.
There is also the option (subject to conditions) to undertake an Apprenticeship with Strode College to complete Historic Environment Advice Assistant (Higher Apprenticeship).
The role is funded by the Church of England’s Buildings for Mission fund on a two-year fixed-term basis.
At the Diocese of Winchester we have a legacy of grace that has cascaded down through the centuries, shaping our history and culture, and giving birth to countless stories of people and places deeply rooted in faith. It is a legacy of grace to be proud of, and on which our diocese now stands.
Serving. Learning. Growing. Loving. These are the four values at the heart of our mission to support the people, churches, schools and communities across the Diocese of Winchester.
Position: Church Building Support Officer
Responsible to: The DAC Secretary. The Diocesan Advisory Committee for the Care of Churches (DAC)
Location: Hybrid working is offered to all staff. We have an office in Old Alresford, SO24 with a requirement to come into the office for department team days, once a week.
The Diocese covers the areas from Bournemouth and Andover in the West, Southampton and Lyndhurst in the South, Alton and Odiham in the East and Basingstoke in the North.
Hours: 35 hours per week (full-time), core hours of 10am–4pm
Salary: £31,181 per annum
Annual leave and benefits:
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25 days annual leave (not including bank holidays)
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Employer contribution of 10% of basic annual salary into our pension scheme.
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24/7 Employee Assistance Programme
How to apply: Click the Quick Apply button below. You’ll be redirected to our organisation website for full details on how to apply and answer a few short screening questions about your relevant skills and motivation.
Interviews are due to take place in the week commencing 15 July 2024.
Closing date: 05 July 2024.
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re looking to recruit a healthcare professional support and engagement assistant, who will work closely with the healthcare professional support and engagement team to oversee the smooth running of the team’s activities, including the oversight and management of team email inboxes, responsibility for tracking activities on our database, as well as supporting with the coordination of conference activities, online webinars and meetings.
About you
Are you an experienced administrator, able to work as part of a busy team and across different geographical sites? You will be highly organised and process driven with excellent time management skills. You will have excellent oral and written communication skills as well possessing excellent working knowledge of IT systems, including working with databases.
Friendly and approachable, you will be able to quickly build effective connections with new people and have a sensitive approach and understanding of confidentiality appropriate for working with vulnerable people.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Monday 15 July 2024 at 9:00am
Interview date Monday 22 July 2024 and Tuesday 23rd July 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION:
Reports to: Supporter Care Manager
Liaises with:
- Supporter Care Manager
- Supporter Care Officer
- Database Manager
- Database Officer
- Acquisition Manager
- Giving and Engagement Manager
- Legacy & In memoriam Manager
- Communications & Digital Team
- Senior Operations Manager
- Finance Department
- Partnerships Department
Job location: London
Contract: Permanent
Salary: £25K
Purpose of Role:
Reporting to the Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.
Key Responsibilities:
- Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
- Liaise with supporters in timely communication via email, phone, and mail with excellent customer care
- Priority is to answer incoming phone calls and escalate any difficult situations/complaints to Supporter Care Manager
- Support processing incoming phone and postal donations
- Assist with banking and processing incoming/outgoing post
- Be responsible for thanking our supporters including by letter, email and phone, despatch of information and fundraising materials
- Enter and maintain accurate records on our Database
- Maintain and assist with all types of donation processing administration and Database record amendments/records being kept up to date this will include Gift Aid status and contact consent requests
- Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
- Manage removal process and consent process
- Assist with sending out problem payment letters
- Assist with handling material requests and recording actions on Database
- Assist with any third-party agency supporter care requests
- Maintain sensitive information and records with appropriate confidentiality
- Play an active role in developing the supporter journey at Operation Smile UK, working with the Supporter Care Manager, Head of Supporter Care & Database, and colleagues across Fundraising & Communications.
- Perform any other reasonable duties as requested by the Supporter Care Manager or Head of Supporter Care & Database.
Skills and Experience Required:
Essential:
- Excellent customer service for internal and external stakeholders
- Written and verbal communications skills
- Excellent phone manner
- Strong eye for detail, methodical and accurate (critical that the database and supporter details at 100% accurate)
- Degree or equivalent qualification (i.e. marketing qualification).
- Attitude of continuous improvement, and lifelong learning.
- At least two years’ experience in a junior supporter care or administrative role
- Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
- Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
- Experience of outward facing donor stewardship, and relationship building.
- Excellent organisational and time management skills.
- Ability to prioritise workload, meet deadlines and possess problem solving skills.
- Ability to multitask and work in a fast-paced environment
- Can work on own initiative and be able to show initiative.
Interviews will be held on a rolling basis and will comprise of a technical test, a face to face interview and an informal meeting with our Director of Operations.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please see job description.
The client requests no contact from agencies or media sales.
We have a new and exciting role in the London Victim and Witness Service for a Male Independent Domestic Violence Advocate to join our specialist team supporting male victims. The roles will be home and office based, covering the whole of London, full time working 37.5 hours per week.
Do you want to join a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change & improve the quality of lives of male survivors of domestic abuse? Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?
If yes, then we'd love to hear from you.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holiday (pro-rata for part time roles)
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is home and office based, with travel throughout London. As a Male Independent Domestic Violence Advocate - Housing Specialist you will:
- Ensure that male survivors' safety & housing needs are met
- Provide specialist support for survivors at the moment of crisis
- Provision of advocacy; supporting survivors to access safe accommodation
- Prioritise the safety, security & dignity of service users
You will need:
- An understanding of domestic abuse & it's impact
- Knowledge of risk assessment, safety planning & risk management
- Understand Safeguarding issues, & the legal responsibilities surrounding these
- Understanding of Housing Law, able to provide up to date advice & information on housing related needs
- Experience of working with housing agencies or in a housing setting
- Good communication, negotiation & advisory skills, both written & verbal when interacting with a range of agencies & individuals
- Have strong crisis management skills and the ability to deal with stressful and difficult situations
- The ability to speak a second language is desirable: specifically Arabic or Urdu; Sylheti/Bengali, Hindi, Tamil, Turkish, Kurdish, Polish, Gujarati, Somali, Yoruba, Akan, French, Lingala or Igbo is desirable
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Our Team – Support Worker (unpaid adult carers)
We're looking for a Support Worker to join our friendly team. You will be based in our Maldon office, playing a pivotal role in supporting unpaid family carers who look after someone due to their age, disability, long-term physical or mental health condition or an addiction. You will act as the initial point of contact for carers managing referrals and ensuring carers receive a timely response to enquiries. You will conduct initial conversations with carers to understand their needs and circumstance. And you will provide carers with appropriate information, advice and guidance, from accessing benefits, peer support or respite breaks.
About Us:
Action for Family Carers is a well-established Essex-based charity dedicated to supporting unpaid carers and young carers. We've been making a positive impact for over 30 years.
About You:
You are a great listener! You can build trusted relationships with a range of people. You have experience working in a similar role with knowledge of assessing need, building support plans and providing relevant information, advice and guidance. You have an awareness of the impact of caring responsibilities and importantly, you are empathetic and understanding, with ability to work with carers in a non-judgemental way.
What We Offer:
· Salary: Band 5, £23,017 per annum
· Contract: 12 months (extension subject to funding)
· Hours: 35 hours per week
· Location: Office based, Maldon, Essex
Benefits:
· Full induction and relevant training
· Contributory work-based pension scheme
· Access to a 24-hour Employee Assistance Programme
· Flexible working arrangements
Apply Now:
If you're ready to be part of a dynamic team, contribute to meaningful work, and make a positive impact, we want to hear from you! Apply now and help us continue changing lives at Action for Family Carers.
Read the full Job Description and Person Specification. Send your CV with a covering letter addressing why you meet the requirements of the person specification.
Closing date 5pm on Tuesday 9th July 2024.
Action for Family Carers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
The client requests no contact from agencies or media sales.