Office Support Jobs

Beyond the Streets is a UK charity with over 20 years’ experience of partnering with women in the sex industry, to see them safe from coercion, violence and abuse. We deliver trauma-informed, person-centred support, provide training, and create resources and reports informed by research, lived experience, and practitioner experience.

Our ‘Direct Work’ is central to the organisation, and we are looking to recruit a new Women’s Support Worker.

Taking a woman-centred approach, your role is to provide phone-based holistic support for women with complex needs who want support or to exit the sex industry.

We are looking for someone with energy, motivation and experience of working with vulnerable adults; someone who a highly developed sense of self-awareness who can work in a gender and trauma informed way.

This role will be part of a small team of support workers, and a service manager, who deliver a call and email-based case work system. You will have frontline experience of working with individuals who experience multiple disadvantage. This might be in the VAWG sector, domestic abuse, substance misuse, mental health or counselling or direct experience of women in the sex industry. You will have a good understanding of working with vulnerable people and be aware of the need and processes around Safeguarding adults and children.

You’ll be…

• Compassionate – communicate well with women using their chosen methods to support individuality
• Encouraging – promote empowerment and independence where possible & encourage women to achieve personal goals
• Supportive – provide support to ensure the safety & wellbeing of women using our services
• Observant – monitor & report any changes in health or circumstances of women as part of safeguarding their well-being
• Engaging – support women to engage in the local community where possible

You’ll enjoy…

· Competitive pay

· Flexible working

· Career opportunities – develop yourself and your career with a reputable national organisation in the VAWG sector

· Personal development allowance – to further your work-based skills and knowledge

· Cycle to work scheme – tax free allowance to buy

· Tech Buying Scheme – spread the cost of personal technology equipment and homeware across 12 months via payroll

· Travel season ticket loan scheme – an interest-free loan to enable team members to purchase a season ticket for travel between their usual place of residence and their usual place of work

· Clinical supervision – all staff are entitled to clinical supervision on request. A place to discuss work issues and challenges, and their emotional impact, on a regular basis

· Blue light discount – a well-recognised national discount card scheme. For only £4.99 for two years’ membership, the discounts are large, and widely accepted

· Employee Assistance Programme (EAP) – a confidential and independent service designed to help you deal with personal and professional issues that could be affecting your home life, work life, health, and general wellbeing. EAP is available to you and to your immediate family

• You’ll need…

• Good understanding of working with individuals with a variety of support needs, including social, emotional, physical and practical
• Commitment to providing quality, women-lead support
• Strong communication and interpersonal skills including listening, reflecting, summarising and agreeing actions
• Patience, compassion, non-judgemental and motivational attitude
• Resilience to work with women who have often experienced trauma
• A responsible, dedicated and flexible approach to work
• Competent IT knowledge and computer skills

When you join, you’ll receive a structured induction and training plan, including access to all our in-house paid training.

Genuine Occupational Requirement (GOR)

Due to nature of this role in working alongside women with lived experience of violence against women, this post is restricted to female applicants under Section 9 of the Equality Act 2010. 

All roles are subject to proof of eligibility to work in the UK, satisfactory references and an enhanced DBS check.

This is an exciting opportunity for an ambitious self-starter who wants to be a part of a team that is working to take the charity to its next level of growth and development. We are looking for someone to join the Senior Leadership Team who will bring experience from their past successes and provide inspirational strategic leadership and direction to the fundraising and communications functions in support of our 5-year vision and charitable mission and objectives.

You will have a strong, successful track record of fundraising and/or other forms of income generating in the charity sector, including management, with proven experience in meeting financial and non-financial targets. You should be able to build and maintain relationships with key stakeholders, corporate, major donors and other individuals. In addition, you should have a strong knowledge of marketing and communications principles and practice, digital marketing, and social media, and be confident in engaging audience sensitively with real-life stories to demonstrate impact and create a compelling case for support. 

If you have the skills, experience, drive and enthusiasm to join this well-established and successful charity and help us grow, we would like to hear from you as soon as possible.  FSW is based in Brighton and covers the whole of Sussex. For the first month the successful candidate would work from the central office but ultimately the role is hybrid with an expectation that while the Director will be in the office for at least two days a week, the remaining time can be worked remotely if desired. 

Closing date for applications is the 30th of April with interviews in Brighton on Monday 12 May. FSW uses a “blind” recruitment process which means all application forms are anonymised so we focus on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process therefore we are unable to accept CVs.

PURPOSE OF THE ROLE

The Personal Assistant (PA) to the Rector at St Aldates plays a crucial role in ensuring the ongoing smooth and efficient operation of the Rector’s office. This role involves managing a wide range of administrative and organisational tasks to support the Rector.

The PA will ensure the Rector’s office continues to be organised, focused, and will support the Rector’s ministry responsibilities by managing administrative tasks, coordinating events, and ensuring clear communication. This position is essential for maintaining the smooth operation of the church and supporting its mission to serve the congregation and the wider community.

KEY TASKS AND RESPONSIBILITES

Correspondence and Diary Management

• Attend regular correspondence meetings throughout the week: Take dictation, draft, and shadow-write email responses on behalf of the Rector.
• Flexible and careful management of the Rector’s diary: Schedule appointments, meetings, and events, ensuring optimal time management.
• Manage tickets, travel, and accommodation: Organise logistics for conferences and trips.
• Welcome visiting groups and guests: Show warm hospitality to visitors throughout the year.
• Respectfully handle confidential and emotionally sensitive information: Including safeguarding cases.
• Assist the Rector with deadlines, time management, and meeting attendance: Ensure the Rector is well-prepared and punctual.

Communication Management

• Attend weekly team meetings: Take notes, communicate key messages, and organize follow-up actions.
• Weekly Services meeting: Capture dates for wedding banns and special services (e.g., Easter, Christmas).
• Prepare and distribute weekly Keynotes: Facilitate clear messaging for Sunday services.
• Manage the overall Preaching Rota: Include regular Sunday Services and special services such as Lent and Advent.
• Attend and input in additional meetings on the Rector’s behalf: Represent the Rector as needed.
• Maintain communication with the Diocese of Oxford: Particularly regarding Sunday service statistics.
• Regularly update the Services Register: Ensure accuracy and timeliness.

Special Projects Management

• Work alongside the Events Team when needed.
• Undertake special projects and assignments as directed by the Rector.

Qualifications and Skills

• Proven experience as a Personal Assistant or in a similar administrative role.
• Excellent organisational and time-management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to handle a high volume of emails and manage multiple tasks simultaneously.
• Discretion and confidentiality in handling sensitive information.
• Strong interpersonal skills and the ability to work well with a diverse group of people.
• A proactive and flexible approach to work.

Personal Attributes

• A commitment to the mission and values of St Aldates.
• A positive and supportive attitude.
• High level of integrity and professionalism.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

The role of Programme Support Officer will provide administrative and coordination support to new What Works Programmes, ensuring the smooth delivery of projects and initiatives.

The role will also oversee the administration of two expert evaluation advisory groups and the evaluation panel that supports the Evidence & Evaluation team to commission and run high quality projects.

Key responsibilities include:

• Assisting with programme and project design, planning, monitoring of progress, liaison with other teams in Youth Futures, including communications, and resolving problems

• Providing administration support to two expert evaluation advisory groups (including setting up contracts, managing communication with the group, scheduling meetings, taking minutes, and managing payments to advisory group members)

• Meeting note taking and minuting and preparation of relevant documentation as required

• Administration support of panels (including setting up contracts, managing communication with the panel, scheduling meetings, allocating tasks, and managing payments to panel members). These panels may cover ethics, peer review, and provision of evaluation projects.

This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information and a full job description, please download the Recruitment Pack.

The young people we aim to serve – and the challenges they face – are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities, Living Wage and Disability Confident employer and encourage applications from a diverse range of backgrounds representative of our communities. We offer a welcoming and inclusive workplace, where employees are encouraged to have a voice.

Are you passionate about supporting a growing team within a vibrant, creative environment? Harris Hill are seeking an HR & Office Manager to join a dynamic arts and community-focused charity, dedicated to fostering creativity, inclusivity, and accessibility across multiple venues in London. This is a full-time position for 32 hours a week, spread over 4 days.

In this pivotal role, you will oversee the day-to-day HR and office systems, supporting a diverse and expanding team of 50+ staff. Your primary responsibility will be to ensure the smooth running of HR processes, from onboarding and offboarding to maintaining accurate staff records and managing workplace issues. You will be the go-to person for HR queries and provide key support to line managers, ensuring consistent and fair implementation of policies.

Additionally, you will manage internal office systems, streamline workflows, and enhance communication tools to support the growing organisation. Your role will ensure that the organisation’s internal operations remain transparent, efficient, and scalable, keeping the infrastructure aligned with their values of care and respect. You will also be involved in staff wellbeing initiatives, team-building activities, and fostering a positive organisational culture.

The ideal candidate will have proven experience in HR coordination and office management, a solid understanding of UK employment law, and excellent organisational and communication skills. You should be comfortable managing multiple tasks and improving internal processes, with a strong commitment to fairness, accessibility, and care in the workplace. Experience in the arts, charity, or not-for-profit sectors is a plus, along with familiarity with HR software and project management tools.

If you're looking for an opportunity to make a real impact in a growing arts and community organisation, we want to hear from you. To apply, pease submit your CV and a cover letter detailing your experience and motivation.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

Job Title: Floating Support Worker

Location: Warwickshire
Salary: £25,104 per annum
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Floating Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. This service will provide emergency accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. 

The post holder will provide high quality support and safety planning to survivors and their children who are fleeing domestic abuse. This includes enabling survivors to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

The Floating Support Worker (FSW) will carry a caseload of survivors of domestic abuse to enable them to provide a more holistic and intensive support package. They will work closely with survivors from the point of crisis through to move on from the emergency accommodation. FSWs will work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 21 April 2025

Interview Date: 29 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Would you like to use your lived experience as a Carer to make a difference for Carers and families supporting someone with a mental health condition?

If so, this could be the job for you!

This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust, to support Carers of people with mental health conditions.  This project will work to support Carers through one-to-one support, outreach, training and peer support groups.

About The Role:

Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role.  You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups in response to identified need and deliver training and outreach sessions at different locations across the borough. You will work in partnership with South West London and St George’s Mental Health NHS Trust (SWLStG), to ensure Carers are identified and routinely referred into the service. You will have responsibility for line managing the Mental Health Carers Peer Support Worker.

Key Requirements Include:

- Lived experience of Caring for someone with a mental health condition

- Experience of direct work with clients, providing information, advocacy and 1:1 support, including assessing  need.

- Experience of / ability to develop and facilitate peer support groups and training.

- Efficient organisation and time management skills with the ability to balance and prioritise a busy and varied workload.

- Developed IT skills, with experience using databases and communication platforms.

- Experience of liaising with a wide range of statutory and voluntary agencies at all levels.

- Experience of report writing, including statistical data

- Experience of project management including managing staff         

About Wandsworth Carers’ Centre:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

Wandsworth Carers’ Centre is an inclusive employer. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Benefits of working for Wandsworth Carers’ Centre:  

Friendly team and working environment, mix of remote and office-based work, some weekend and evening work with time off during the week, annual leave starts at 26 days increasing to 31 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program. 

Job reference: FSWBH20/Apr25
Location: Brighton & Hove
Hours: 20 hours per week, across a rolling 7-day rota (includes sleep-in shifts)
Contract: Permanent
Salary: £26,726 per annum pro rata (£14,446 final)
Additional pay: £30.00 per sleep-in shift
Annual Leave: 27 days pro rata, plus statutory holidays and 3 additional days at Christmas

Are you looking for a new challenge and a genuinely rewarding role?

We are seeking a dedicated and empathetic Floating Support Worker to join our Stopover Supported Housing team in Brighton & Hove.

Stopover provides the only female-specific supported housing for young women in Brighton & Hove and West Sussex. The service offers a pathway from high to low levels of support, giving young women aged 16–25 a safe and stable environment in which to rebuild their lives and move toward independence.

You will work primarily within our low-level support projects, supporting young women who have often experienced trauma, abuse, mental health challenges, and housing instability. Your role will be to build consistent, trusting professional relationships and support residents in developing confidence, life skills and resilience.

Why Join Impact Initiatives?

Support for You
We understand the emotional demands of this work, and we prioritise the wellbeing of our staff. All team members receive:

· Regular wellbeing and reflective pathway sessions with an external psychologist

· Supervision and restorative circles facilitated by external professionals

· A supportive, experienced team environment where your voice is heard

A Healthy Work-Life Balance
Our structured rota is designed to support wellbeing and predictability:

· Work 3 days on, get 1 day off

· Work 4 days on, get 2 days off

· Alternate weekends off guaranteed

· Paid sleep-in and on-call shifts included

Room to Grow
There are clear progression opportunities within the team. Many Support Workers go on to become Senior Support Workers and develop specialisms in housing, safeguarding, or youth leadership.

A Role with Real Impact
This is a varied and enriching position. No two days are the same, and the effect of your work is often visible in short timeframes. You’ll be part of a team that makes a tangible difference in the lives of young women, every single day.

We’re Looking for Someone Who Can:

• Build trauma-informed, empowering relationships with young women aged 16–25
• Support residents to access education, employment or training
• Assist with personal and emotional matters such as health, relationships, and wellbeing
• Co-facilitate life skills sessions and support group activities
• Work within safeguarding, risk management, and confidentiality frameworks
• Work flexible hours on a rota that includes evenings, weekends and sleep-ins

Who You Are:

• You have experience supporting young people or vulnerable individuals
• You understand trauma-informed care and are committed to inclusive, non-judgemental practice
• You’re emotionally resilient, calm under pressure, and a strong team player
• You’re confident using IT systems and can maintain accurate, professional case records
• You’re reliable, flexible, and passionate about improving young lives

Want to Get a Feel for the Job?

We welcome informal conversations and visits to the service. Please contact us for a chat or to arrange a visit to our main project.

Additional Information:

• This post is open to female applicants only, as being female is considered a Genuine Occupational Requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
• This post is exempt from the Rehabilitation of Offenders Act 1974 and subject to an Enhanced DBS check.
• We regret that we are unable to sponsor applicants who do not already have the right to work in the UK.
• All interviews will be held in person – we are unable to accommodate virtual interviews.

Closing date: Monday, 28th April 2025
Interview dates: Week commencing Monday, 5th May 2025

Beyond Support Service Manager

Location: East London

Hours of work:    35 per week

Line Manager:       Direct Services Manager

Leave:                25 days plus bank holidays

Salary: £37,000 (including London Weighting)

Pension:              5% employer contribution, 3% employee contribution

Contract:  Permanent (subject to successful completion of 6-month probationary period)

Beyond the Streets is a UK charity with over 20 years’ experience of partnering with women in the sex industry, to see them safe from coercion, violence and abuse.

Our ‘Direct Work’ is central to the organisation, providing trauma-informed, holistic support, to women who are/have been involved in selling sex.  Whilst the service has been established for over 10 years, we are entering into a period of change, and are seeking an experienced manager, to lead the team through this transition.

Working as part of a team in our East London office, you will be responsible for providing oversight and support for the day-to-day operations of the team, who provide regular telephone support to a caseload of women.

These calls will be often the first point of support for women involved in the sex industry, offering a listening ear for them to process some of their feelings and experiences and providing emotional support; as well as providing more practical assistance to overcome the barriers they face in accessing support.  This could be through advocating with external agencies e.g., mental health, housing, problematic substance use, homelessness, poverty, domestic abuse, sexual violence, the criminal justice system; and to make positive steps forward with their lives.

You will also have responsibility for maintain relationships with our small team of volunteer therapists, who provide free counselling to the women we work alongside.

You’ll enjoy…

• Competitive pay
• Flexible working
• Career opportunities– develop yourself and your career with a reputable national organisation in the VAWG sector
• Personal development allowance– to further your work-based skills and knowledge
• Cycle to work scheme– tax free allowance to buy
• Tech Buying Scheme– spread the cost of personal technology equipment and homeware across 12 months via payroll
• Travel season ticket loan scheme– an interest-free loan to enable team members to purchase a season ticket for travel between their usual place of residence and their usual place of work
• Clinical supervision– all staff are entitled to clinical supervision on request. A place to discuss work issues and challenges, and their emotional impact, on a regular basis
• Blue light discount– a well-recognised national discount card scheme.
• Employee Assistance Programme (EAP)– a confidential and independent service designed to help you deal with personal and professional issues that could be affecting your home life, work life, health, and general wellbeing. EAP is available to you and to your immediate family

You’ll need…

• Proven experience of line managing a front-line delivery team
• Understanding of the complexities of working with women who have multiple disadvantages and the barriers to service access they face
• Experienced with working with and engaging with diverse groups of people from varying backgrounds
• Familiarity with local Adult Safeguarding protocols and procedures
• Rehearsed in forming positive working relationships with external agencies
• Ability to input, collate, interpret and provide written reports on project data
• Comfortable working within a Violence Against Women and Girls (VAWG) framework
• Commitment to providing quality, women-lead and trauma-informed support
• Strong communication and interpersonal skills
• Patience, compassion, non-judgemental and motivational attitude
• Resilience to work with women who have often experienced trauma
• A responsible, dedicated and flexible approach to work
• Competent IT knowledge and computer skills

When you join, you will receive a structured induction and training plan, including access to all our in-house paid training.

All roles are subject to proof of eligibility to work in the UK, satisfactory references and an enhanced DBS check.

Genuine Occupational Requirement (GOR): Due to nature of this role in working alongside women with lived experience of violence against women, this post is restricted to female applicants under Section 9 of the Equality Act 2010.

To apply:
Please read the application pack, and fill in the Application Form along with the Equal Opportunities form - all available on our website. Click 'apply' to access these.
Please return your application to the email address provided on our website. 

Please Note: The Equal Opportunities form will be detached from your application and kept separately.
The information given on it will not be used to make decisions about who is short-listed or recruited.

All roles are subject to proof of eligibility to work in the UK, satisfactory references, and a DBS check.

We recognise our responsibility to remove any barriers in our recruitment process. If you have identified any barriers in the Job Description or Person Specification, please tell us of these in your application. We are committed to making any reasonable adjustment to the job where possible, and it would help us to know your needs to do this.

Job Title: Perinatal Support & Assessment Coordinator

Salary: £28,000

Hours per week: 35 hours

Contract: Fixed Term until 31 March 2026 (extension subject to funding)

Location: Newham office based (with some hybrid working)

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday.

About us

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood. 

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.

 NCT is committed to social justice and equity. We are dedicated to being an anti-racist charity and believe that inclusion is everyone's responsibility. Being there for every parent requires bold action to challenge inequalities. By creating inclusive spaces and services that are built on collaboration and trust, we welcome and celebrate diversity and strive to meet the needs of the pregnant women, new parents, families and communities that we serve.

As the world changes and new challenges are thrown up for parents, our charity must change too. Join us now and be part of this journey, and ensure that every parent feels connected, confident and safe.

About the role

This post will work as part of a community partnership programme, a small team providing accessible and bespoke perinatal care including, antenatal education, postnatal sessions, peer support, counselling and practical support to women from low-income migrant marginalised backgrounds. The role will provide non-judgmental, compassionate and trauma-informed care to women accessing the service and provide an initial assessment of needs and regular reviews. This role will coordinate inclusive and sensitive evaluation and data collection methods to evidence service impact and work collaboratively with stakeholders and researchers to enable women to participate in opportunities to share their maternity experience.

To be successful in this role you will have:

· Experience of supporting or working with marginalised or vulnerable groups and understanding the barriers they face to accessing support and an awareness of ways in overcoming them 

· Knowledge and experience working or volunteering with women and birthing people during pregnancy and early years 

· Experience working within a relevant sector e.g., maternity, children’s services, homelessness, women’s services, mental health, supporting asylum and refugee families 

· Strong commitment to improve equity and equality in maternity care

· Ability to handle challenging situations and behavior with a calm, flexible and confident approach to reach a positive resolution 

· Experience in evidencing impact, using inclusive approaches of evaluation and data collection

· Able to work reflectively, developing an awareness of your own and others’ relational styles and responses, and any judgements, biases or assumptions that may impact upon your work. 

What we offer

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date for applications: Wednesday 16th April 23:59

Interviews:  Friday 25th April 2025

Family Support Coordinator

£22,000 pa + benefits (including company car, 25 days annual leave, and pension)

Greater Manchester and the surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

 Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

Practical, helpful and supportive – you thrive working at a fast pace whilst maintaining accuracy and you work collaboratively with others to complete tasks, you are a confident MS Office user.

A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

Flexible working hours to balance home and working life

25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

Company car for front line care posts

Access to the Blue Light Card Scheme, and other rewards and discounts

Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

Pension scheme where we contribute 5% of your salary and you contribute at least 3%

The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

Robust training and development programmes to support your learning and growth

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Please disclose on the application form if you have used AI for any part of your job application.

Interviews will take place either on Teams or at our Greater Manchester care team office, with the dates to be confirmed. We will only contact those applicants who have been successfully selected for interview. If you require any adjustments during the interview process, please let us know.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we welcome applications from all backgrounds.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

ROLE PURPOSE

This role provides vital administrative support to the fundraising team, handling a range of tasks from donation processing and data management to coordinating team schedules and managing the giving inbox. The Fundraising Assistant plays a key role in ensuring smooth daily operations through effective record-keeping, accurate processing of cash and card donations, and organising essential materials and resources.

Additionally, this position serves as a first point of contact for donors and supporters, delivering a warm and welcoming experience for all who call or visit the Welcome Office.

MAIN DUTIES & RESPONSIBILITIES

ADMINISTRATIVE SUPPORT

• Donation Processing: Process and log all donations, including cash, card payments, and online donations. Ensure accurate coding and logging of donation information, especially during seasonal appeals, and support backlog processing as needed.
• Email and Inbox Management: Respond to emails in the giving inbox, directing queries appropriately and maintaining organised records of communication.
• Cash Handling and Banking: Arrange and oversee regular cash collections, maintain records in the safe, and support regular cash counting and banking to ensure accurate and secure handling of donations.
• Scheduling and Coordination: Support team scheduling needs, including coordinating departmental meetings, agendas, and any follow-up actions. Assist with booking and organising events as needed.
• General Office Support: Manage the distribution of collection tins and buckets, assist with inventory and stock checks for fundraising materials, and ensure an organised work environment for all fundraising resources.
• Additional Administrative Duties: Perform a variety of other administrative tasks to support the wider fundraising team, including preparing reports, maintaining organised files, and supporting volunteer coordination when required.

SUPPORTER ENGAGEMENT

• Act as the first point of contact for all donor enquiries through phone, email, and in person interactions, ensuring a positive and engaging experience for all supporters.
• Process donations made in person, over the phone, and through other direct channels, and assist with maintaining a timely and personalised thank-you process for supporters.
• Help ensure that donors and supporters receive the necessary materials and information for a successful and enjoyable engagement with the charity. SGHC – Role Profile Page 2 of 3

TEAM COLLABORATION

• Provide front desk coverage, welcoming visitors and donors at the Welcome Office and serving as a friendly and helpful representative of the organisation.
• Work collaboratively with the fundraising and wider team to support ongoing needs, assisting with tasks across departments as needed to ensure smooth operations.
• Support team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.
• Any other duties as required by the needs of the organisation

ADDITIONAL INFORMATION

Hours: This is a part-time role of 22.5 hours per week. While the role is fully office-based, there is flexibility in how these hours can be scheduled, and they may be spread across 3, 4, or 5 days depending on preference.

Location: This role is based in the Welcome Office, at St George’s Hospital, Tooting where the Fundraising Assistant will serve as a front-facing representative for the organisation

Hours: 35 hours (Full-Time). Working pattern will be finalised at job offer stage but will involve some evening and weekend delivery.
Contract: Fixed-term until 30 April 2027, with the possibility of extension dependent on funding
Salary: £25,767
Responsible to: CYP Community Lead
Location: Contractual base is Chorley. Delivery will take place across Lancashire

Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities? 

We’re looking for bold and caring people to join our Children and Young People’s team. We want people who have experience of engaging and working with young people in community settings, ideally in Lancashire.

To succeed in the role, you will need excellent communication skills, be confident, driven and have the ability to work autonomously in the community. You will be open, hardworking, creative and able to quickly build rapport with young people.

You will have experience working with the community and voluntary sector and understand the importance of peer support and early intervention to improve the mental health and wellbeing of young people.

This is an exciting time for Lancashire Mind as our children and young people’s services are growing, enabling us to reach and support more people. We want someone who believes in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible.

Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.

We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer:

Full-time member of staff

Basic annual leave: 25 days

• Plus bank holidays
• Plus 3 days closure between xmas and new year
• Plus long-service leave after 3 years of service
• Plus option to buy or sell up to 3 days of annual leave

Above all, we are a friendly and supportive place to work.

Please note: This post is subject to an enhanced DBS check.

Are you passionate about driving change and supporting projects from conception to completion?

We’re seeking a Project Support Officer to become part of RBL’s skilled and innovative Transformation team on a 15-month Fixed Term Contract.

With a growing number of strategic programmes, our Transformation Management Office (TMO) is committed to maintaining its successful achievements. The role of the Project Support Officer will be part of this journey and will be supporting initiatives aimed at making a positive impact on the lives of our beneficiaries.

Together, the team in the TMO takes great pride in managing a diverse portfolio of programmes and projects. We work closely with our Executive team, as well as other senior leaders and colleagues across the charity, to provide expertise in project, programme and change management.

The successful Project Support Officer should be proactive with exceptional organisational skills, attention to detail, and ability to thrive in a fast-paced environment. Working with an experienced team you will be reporting into the Transformation Cluster Leader.

Some of the key areas of responsibility are as follows:

- Support the Cluster Leader, Programme or Project Manager to ensure programme and project delivery is managed to a defined plan, with the appropriate project management methods, processes and standards implemented and maintained throughout the programme or project lifecycle.
- Engage with stakeholders at various levels to gather requirements, provide updates and address concerns.
- Support the Cluster Leader, Programme or Project Manager to prepare regular progress reports and presentations.
- Support the identification, assessment, and mitigation of risks and issues, working closely with Programme and Project managers to develop appropriate mitigation strategies.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel in the course of your work including to our London, Haig House, hub. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Interview process will consist of two stages, involving competency and values-based questions, along with a short assessment, and a ‘meet the team’ session. To be held virtually on dates to be confirmed.  

Successful candidates will be expected to visit our London Head Office on the start date to complete employment screening. 

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.