Office Support Jobs
Location:Home/Birmingham-based with frequent travel to projects in West Midlands
As Project Support Officer you will support the Area Manager and Regional Manager with volunteer recruitment, documentation of training, giving our volunteers a fantastic experience, guest outreach and giving extra support to our West Midlands projects as and when required to aid development and growth within the region.
Each of our Projects is run by Project Leaders (volunteer position) and supported by Regional Managers through recruitment and training of volunteers. You will support the Regional Managers so that they can manage more projects, knowing that you have helped with the embedding of volunteers, along with supporting expansion plans within their areas. This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new Project Leaders for the Area.
You will have excellent verbal and written communication skills, and be able to talk confidently to external people about our Projects.You will also be a good organizer, with the ability to manage multiple tasks within multiple Projects. You will have a passion for food and cooking, and be committed to our objectives and ethics.
This role will require some attendance at our Community Meals projects, to support with delivery as necessary, which will include some evening and weekend work. A full driving license and access to a vehicle for work purposes is essential for this exciting role.
Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application:11.59pm on Sunday 14th July
View the job description here: West Midlands PSO JD 2024.pdf
Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.
Interviews: tbc
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Safeguarding: The role advertised is ‘Regulated Activity’ and as such is exempt from the Rehabilitation of Offenders Act 1974, and any appointment will be subject to a satisfactory enhanced DBS disclosure check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Supporter Services Officer
Salary - £23,948 to £26,133 per annum
Full time, 12 months’ fixed term contract
About the role
Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.
About you
As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.
Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.
This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.
Key Working Relationships
The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.
KEY ACCOUNTABILITIES
Supporter Relationship Management
- To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
- To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
- To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.
Income Processing / Database Management
- To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
- To process cash donations effectively and accurately onto our database.
- To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
- To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
- To accurately process and commit Direct Debit claims.
- To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
- To deal with new supporters’ welcome communications.
- To liaise with supporters regarding cancellation of donations.
- To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
- To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
- To pull information required, download and process third party donations ensuring that they are compliant with GDPR.
Compliance
- To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
- To ensure data is managed to appropriate standards of data protection and security.
- To be aware of and consistently using organisational policies and procedures
Team Working
- To undertake and participate on projects as directed by the Supporter Experience Manager.
- To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
- To contribute to organisational meetings e.g. Stand Up, team away days etc.
- To be proactive in joining cross functional working groups.
- To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
- To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.
PERSON PROFILE
Qualifications, Knowledge and Experience
- Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
- Educated to GCSE level or equivalent, including English and Mathematics
Skills, Abilities and Competences
- Excellent communications skills, both written and verbal
- Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
- Able to use a CRM database
- Able to work across a team following business controls and systems
- Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
- Ability to multitask and be able to manage changing priorities
- Ability to work on own initiative to solve problems
- Understanding of data protection legislation
- Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.
Why join us?
- The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
- Our open plan offices are located in the centre of Rugby near to the train station.
- In addition, we offer the following benefits:
- Flexible working/hours – full-time roles are contracted at 35 hours per week.
- 27 days’ holiday in addition to public holidays.
- A pension scheme that new employees can join from day one of employment – (rules apply) employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
- Life assurance (3 x annual salary).
- Cycle to Work scheme.
About us
We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.
We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting, and locally owned solutions for agriculture, water and waste management, climate resilience, and clean energy. And we share what works with others, so answers that start small can grow big.
We’re a global change-making group. The group consists of a UK-registered charity with community projects in Africa, Asia, and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.
Additional information
Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued. Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.
We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.
Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
The successful applicant must have the pre-existing right to both live and work in the UK.
Closing date for applications: Friday 26th July 2024
Interviews: It is anticipated that interviews will take place in the week commencing 5th August 2024.
HOW TO APPLY
If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.
Please ensure a supporting statement is submitted alongside the CV
The client requests no contact from agencies or media sales.
This is an exciting new role for someone who is interested in gaining the experience and training necessary to become an information and advice navigator.
Working as part of our committed and expanding team, your main role will be supporting the advice team with triaging client contact over the telephone, online and face to face. We will provide you with full training and supervision to carry out your role.
Purpose of the role:
· Triage all client enquiries and referrals received via the helpline, email enquiries and drop in callers Provide administrative support to team advisers.
· To support clients with form completion – online or paper based.
· To support the Information and Advice Service (Later Life Planning Service / Dementia Adviser team)
You will be the first point of contact for our clients, whether that be by email, telephone or face to face.
We will provide training and support to help you develop your skills and become an efficient navigator onto other specialised services.
The client requests no contact from agencies or media sales.
Are you passionate about making a real difference in people's lives? Imagine using your skills to help individuals overcome gambling addiction and transform their futures. Join GamCare, the leading organisation in gambling support, and be part of a dynamic team dedicated to creating positive change. If you’re ready to use your expertise in health or social care to empower others and grow within a supportive and innovative environment, this opportunity is for you.
It is an exciting time to join GamCare as we expand our services. We are seeking Gambling Support Practitioners with qualifications or experience in health or social care, and an empathic approach to help people change their behaviour through skilled intervention. You will deliver psychosocial and recovery support interventions as part of a cohesive recovery plan, working collaboratively with external and partner organisations to achieve positive outcomes for service users.
There will be lots of opportunity to participate in service promotion, networking activities and events to support the visibility of the service, as well as developing relationships with local services and communities to strengthen pathways into the service.
We require a full-time commitment, including working three days from 9-5pm and two days from 12-8pm per week, Monday to Friday, with occasional Saturdays (9-2pm remotely).
About you
If you are passionate about supporting others to make positive changes in their lives and want to make a difference by providing interventions to people impacted by gambling, we would love to hear from you. You should have significant experience in individual client work in the fields of addictions, mental health, or social care, working with adults or young people. Flexibility in using a range of low and high-intensity interventions and modalities, including Cognitive Behavioural Therapy (CBT) tools, is essential.
The successful candidate should live within a reasonable distance from GamCare’s London office, as there will be expectations to work from the office when required and travel across Greater London for service delivery or community events.
Why GamCare?
Joining GamCare you will have the opportunity to collaborate with professionals who share your commitment and ambition. Your work will directly contribute to improving the lives of those affected by gambling-related issues. Moreover, you will have access to ongoing development and training opportunities, allowing you to expand your skills and grow professionally within our organisation. We also offer the following benefits.
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
- A generous pension scheme - we contribute 6% and you contribute 2%.
- Discretionary company sick pay from day one of service.
- Employee Assistance Programme – 24-hour support
For more information and to apply please click the apply button.
Closing date for applications: Sunday 14th July 2024.
Interviews will take place in person at GamCare’s Head Office in Farringdon, London – Week commencing 22nd July 2024.
Gamcare is an equal opportunities employer. We do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
This post requires a DBS check.
Peer Support Worker
£27,344 – £29,439, depending on skills and experience
37.5 hours per week with some evening/weekend work
Hybrid working - based on the needs of the service.
The Peer Support Service operates alongside other clinical and wellbeing services to provide formalised peer support for people living with common and complex mental health needs and complex emotional needs, including personality disorder.
The service compliments and collaborates with NHS Peer Support Workers and is delivered from community-based locations and NHS Hubs across Kensington and Chelsea and Westminster to help people regain control over their lives, shaped by their own unique recovery process.
The role involves experiential sharing, connecting relationships and community building to deliver a range of peer support activities, including one to one peer support, peer support groups, social peer support, peer support training and Living Well Workshops.
The successful candidate will have:
· Personal lived experience of recovery and living well with a mental health condition
· Knowledge of recovery focused approaches in mental health and trauma informed practice
· Proven experience of delivering peer support in a mental health setting
· Knowledge and experience of common and complex mental health conditions, including complex emotional needs and personality disorder
· Experience of working with diverse communities
· Strong communication skills
· Ability to use your own lived experience to inspire hope and recovery in others
· Ability to manage self-care
· Ability to plan and organise your own time and work
· Ability to facilitate online support face to face and using Zoom or Teams
· Proficiency in Microsoft Office.
We welcome applications from all sections of our community. All qualified applicants will receive consideration for employment in full compliance with the Equalities Act (2010).
A job pack, including an application form, can be downloaded from our website via the apply button. Please note CVs will not be considered.
Closing date for applications: July 19th, 2024
We are not able to respond to applications individually. If you have not been invited for interview by July 26th, 2024 your application has not been successful on this occasion, and we thank you for your interest.
Interview date to be confirmed.
Kensington & Chelsea Mental
Health Association (Mind)
Limited by Guarantee
Reg. Charity No. 1002986
Registered in England
Number 2597728
Registered Office
Office 1, 7 Thorpe Close
London W10 5XL
Kensington & Chelsea Mental
Health Association (Mind)
Limited by Guarantee
Reg. Charity No. 1002986
Registered in England
Number 2597728
Registered Office
Office 1, 7 Thorpe Close
London W10 5XL
The client requests no contact from agencies or media sales.
We are delighted to be offering this new role which will be managing our HQ function in Flitwick. The role will involve dealing with many aspects of the organisation ranging from signposting members of the public to suitable services, health and safety and supporting our Exec and HQ function teams.
Office Co-ordinator
Post no: 599
Location: Flitwick
Contract: Permanent
Salary: £24,500 per annum
Hours: Full Time, 9am – 4.30pm, Monday – Friday
About Us:
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
The post holder will be working within our fast-growing organisation and become part of a team of people whose objective is to support the mental health and wellbeing of our communities.
Duties and Responsibilities
- Carry out and oversee general admin duties in line with Mind BLMK’s policies, procedures, and processes (support Exec roles; housekeeping at HQ to include tidying up and ensuring that HQ is a suitable working environment for staff; meeting and greeting; referrals; post; email and telephone enquiries; room bookings and meeting arrangements; ordering and monitoring of supplies, stationery, and equipment).
- Oversee the carrying out of routine health and safety responsibilities for HQ premises in line with Mind BLMK’s H&S policies, procedures, and guidance (First Aid, Fire Marshal, monthly visual checks, risk assessments). Support the Quality Manager to promote a positive health and safety culture and environmental best practice.
- Deal with and oversee the answering a wide variety of calls and enquiries from the general public, operational staff, and managers, responding, and taking action as appropriate (directing callers to relevant services/individuals, taking messages; relaying information accurately and on time; offer appropriate information; deal effectively with enquiries from individuals in crisis and escalate potential Safeguarding issues to the Safeguarding Lead), executing actions and decisions that result from contact with service users as necessary as guided by management and colleagues in line with Mind BLMK procedures and guidance.
- Maintain an effective workforce for administrative department at HQ in line with Mind BLMK’s HR policies, procedures, and guidance (recruitment, line management, workload planning, support, and development of administrator role).
- Carry out specific duties to support the effective use of Volunteer hours at HQ (supporting, coordinating, and planning volunteer cover when required).
- Provide administrative support to the HR department.
- Assist in carrying out routine IT and telecoms tasks.
- Assist with tasks to ensure data protection compliance.
- Support the Quality Manager to champion a culture that fits with the organisation’s strategy, vision, values and behaviours.
- Support the Quality Manager on audits of processes and systems.
- Provide general support to the Executive including but not limited to attending meetings, taking notes, and managing documents for the meetings.
Entitlements/benefits:
- 25 days Annual Leave plus Bank Holidays
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Health Plan with a wide variety of benefits
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
The successful candidate will be highly accurate and have experience of working in a busy office environment in a multi-skilled and varied role, sometimes with conflicting priorities.
If you have a passion for working in mental health and feel like you could be part of our friendly HQ team and support the organisation to meet its vision and values, we would love to hear from you.
Closedown: 5pm on 20th June 2024
Interview date(s): Week Commencing 1st July
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
Growing Hope is a charity providing free therapy for children and young people with additional needs in partnership with local churches across the UK. We aim to grow hope for children, hope for families and hope in Jesus. Growing Hope was founded in December 2017 and has a vision to see 20 clinics set up across the UK by 2030. We currently have five clinics, King’s Cross, Brockley, High Wycombe, Gateshead and Redbridge. We worked with over 500 children, young people, parents, carers, siblings and professionals in 2023.
Role Summary:
We are recruiting an Operations Officer who will support with operations across the charity. This includes supporting the team with administration, finance, training and fundraising. We are seeking an individual who is flexible and adaptive in their approach, and has excellent attention to detail, IT and communication skills. We are open to candidates who have a strong work ethic and are keen to learn and develop the essential skills for the role. We are looking for employees who are committed to Growing Hope’s vision and values and can demonstrate these both within their interview and as they complete their job role. Growing Hope values:
- Hope - We believe Jesus brings hope to children, young people and families, even in the most difficult situations, and that underpins everything we do.
- Community - We are accepting of all and want everyone to know they are seen, heard and belong.
- Courage - We are brave, choosing honesty over comfort, and tackling problems because we want to change lives.
- Innovation - We are innovative, flexible and creative in our approach, always aiming for excellence.
- Generosity - We look out for others and share our time, encouragement, finances and skills.
Job Purpose
Growing Hope is a national charity with a growing number of clinics across the UK. This operations role will provide support across the Growing Hope national staff team. This will include support with administration, finance, fundraising and training. This role is key in enabling all the functions of the national charity to run smoothly and effectively. The role will be based in King’s Cross with occasional events outside of the office.
Main Duties and Responsibilities
Duties and responsibilities will be discussed and developed as the charity continues to grow. It is anticipated that this time will be flexible and adjusted according to the needs and priorities at the time. Specifically the role with include:
IT administration
- Administration of IT systems, logins and spreadsheets for the team, volunteers, staff and freelancers (keeping these up to date and amending systems as required).
- Ordering and setting up IT hardware and software for individuals joining the team.
- Oversight of IT systems used by Growing Hope including ticket tailor, jot form, mail chimp, Microsoft office, google adverts and tracking. Supporting with problem solving when issues arise.
- Overseeing and training others in Canopy (clinic administration software) and helping support and problem solve with using this. This includes liaising with a freelance software developer to manage the development project.
HR administration
- Oversight of the recruitment checking process for new volunteers, trustees, freelancers and employees. This includes carrying out DBS checks, calling referees, chasing for references and communicating with individuals as they start with Growing Hope.
- Management of the ‘internal news’ list in order to track individuals working closely with the charity.
- Writing, drafting and sending out HR letters, contracts and contract variations.
- Organising internal events on behalf of the team including away days, training days and ad hoc events.
- Organising online training as required for members of the Growing Hope team.
Office Support
- Overseeing the day to day office and building use including the alarm, maintenance visits, wifi, printer and other equipment. This includes liaising with other individuals who have office use.
- Liaising with the Director of Operations around the use of the office.
- Ordering office supplies as required, ensuring office space and storage is kept organised.
- Supporting with external events planning including finding venues, sponsorship and items needed.
- Ordering equipment as required across the team.
- Ad hoc tasks as required across the team.
Volunteer admin support
- Processing volunteer applications and induction as required.
- Oversight of volunteers using the office space on a day to day basis. Including allocating volunteer tasks and explaining and supporting with these as required.
- Managing volunteer IT access.
General
- Sending letters and emails and making phone calls as required.
- Logging all actions on Salesforce database.
- Maintain data protection & confidentiality in line with Growing Hope’s policy.
- Ensure adherence to Safeguarding and wider Growing Hope policies.
- Actively contributing to staff prayer meetings and upholding Growing Hope’s Christian values.
Person Specification
The ideal candidate will have a genuine interest in working in the charity sector, an interest in additional needs and inclusion are highly desirable.
ESSENTIAL
- This role has an Occupational Requirement to be a Christian, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Excellent copywriting and proof-reading skills and attention to detail.
- Excellent organisation and time management skills.
- Ability to work with Microsoft word, excel, outlook and ppt efficiently and effectively.
- Ability to understand and work with back end IT systems such as wordpress, google admin suite and azure.
- Ability to take initiative and have a flexible approach to tasks.
- Commitment to Growing Hope’s vision. Excellent communication and interpersonal skills.
- Ability to work both independently and as part of a team, as the task requires
DESIRABLE
- Experience, interest in or commitment to a career in additional needs and inclusion.
- Experience of working in the charity/NGO sector.
- Experience of other IT systems such as quickbooks, mailchimp and ticket tailor.
Championing accessibility and providing free therapy for children and young people with additional needs, in partnership with local churches
![Growing Hope logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/sq4te8_ivte_2024_03_28_03_00_50_pm.jpg)
![](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/940_x_635_pixel_01_2020_06_21_11_24_37_am.png)
![](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/940_x_635_pixel_02_2020_06_21_11_25_27_am.png)
![](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/940_x_635_pixel_03_2020_06_21_11_25_57_am.png)
![](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/940_x_635_pixel_04_2020_06_21_11_26_16_am.png)
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Key role as a Head Office Administrator for a busy animal charity that would suit someone who wants to be involved and deliver excellent customer support. No 2 days are the same and multi tasking with varied responsibilites will be your middle names. This role requires someone with excellent people skills who is a quick learner and can work effectively alone alongside being organised and efficient.
First point of contact and a professional presence for our clients on the telephone and by email, you need to be understanding, patient and have empathy.
A passion for animals and respect for their welfare needs to be backed up by adhering to our aims and objectives. We would not employ anyone that is involved in animal blood sports or animal breeding.
Basic accounting and finance is desirable and a minimum of 3 years in an office environment with charity experience is also desirable.
The client requests no contact from agencies or media sales.
Are you a client-focused, proactive and compassionate individual with a proven track record of working with vulnerable people who have multiple and complex needs? If so, Shelter has a highly rewarding and exciting opportunity - Intensive Floating Support Worker to join our team and play a central role in delivering our vital support projects.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything,
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
About the role
You will work closely with the Housing First team, colleagues and accommodation providers, to place clients directly into homes in places they want to be. Then you will work with them to develop outcome-focused support plans that reflect their personal strengths and goals, to make sure that they can sustain their accommodation and thrive in their community.
Also you will coordinate support around your client and act as a key worker to help them sustain their accommodation and move forward with their lives. This will mean coordinating interventions provided by other agencies so that the right support is provided at the right time, to enable the service user to progress on their journey to recovery. Giving full advice on different issues such as homelessness and housing options, tenancy issues e.g. dampness and disrepair, welfare and housing benefits, debt and employment is also a key aspect of the role. You will need to visit clients in their homes or community locations which could be anywhere in Dorset.
About you
You will need a relevant background that includes experience of housing, homelessness and welfare benefits law and experience supporting people who are vulnerable and/or have multiple disadvantage. Through this you will have a good working knowledge of safeguarding frameworks. Proficiency using a range of IT tools to carry out your work, including Microsoft Office applications is important too. If you have experience of using case managements systems this is an advantage, but not essential. The role will need you to visit clients in their homes so you will need a valid driving licence and be willing to use your vehicle for work purposes - for which an essential car user allowance will be paid.
Any applications submitted without a supporting statement will not be considered
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Are you ready to step up and contribute to a prestigious youth charity who are looking for a multiskilled Executive Assistant to support their CEO and manage their office function.
As Executive Assistant and Office Manager, you will provide executive support to the CEO and SLT, manage travel arrangements and scheduling, provide administration support for internal and external meetings, and be the primary contact for day-to-day office operations. You will be flexible and highly organised in your approach to time management and multi-tasking with excellent communication skills and a positive attitude.
To be an excellent Executive Assistant and Office Manager, you will need:
- Excellent communication skills, written and verbal
- Experience building and managing relationships
- Experience with office management and Health & Safety
- Excellent planning and organisational skills
Salary: £ 35,000 - £ 40,000
Contract: Temporary
Location: Hybrid - London
Closing date: ASAP
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment is a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserves the right to end the application period sooner.
Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children a hope and a future. An exciting opportunity has arisen for an individual to join our award winning (Sunday Times Best Not for Profit to work for) team as Supporter Development Fundraising Lead.
The Supporter Development Fundraising Lead will play a crucial role. We are looking for a high energy, passionate fundraiser who is highly relational. You will work towards the income targets including regular, one off and mission pot donations. In addition, you will understand goals that work together with income, including acquisition and stewardship targets, applying your strong knowledge of the Code of Fundraising Practice across all our activities and ensure we work in a compliant way.
The ideal candidate will be familiar with fundraising methods including prospecting, research, making initial contact, and growing a connection to our movement through one-to-one conversations and other communications channels. We’re looking for somebody who is highly organised and able to deliver events from concept to finish. You will also be a team player, able to engage and motivate other team members to get on board with fundraising and bring their expertise to the process.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. TLG is also committed to safeguarding children and young people and expects all staff and volunteers to share in this commitment. The successful applicant will be required to undertake an enhanced disclosure via the DBS. We would welcome applications from candidates from diverse backgrounds, to enable us to better reflect the needs of the communities we serve.
Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies. The date of interviews is to be confirmed.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for a Supporter Care Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!
About the role
Based within the Fundraising Team, this role is responsible for providing exceptional supporter care to our donors and fundraisers, ensuring accurate record keeping and reporting, and supporting various income streams for the charity including individual giving and community fundraising. It is an important role within the Fundraising and Communications Department, which is responsible for raising the profile of the organisation and the experiences of those we are here to help, and mobilising support to the cause.
This role will help acquire and steward existing and prospective supporters, including individuals, schools and faith groups taking part in fundraising events and activities, as well as one-off and regular donors. It will ensure people receive an excellent supporter experience, so that both they feel valued and informed about the impact they are making.
Salary: £28,080 - £32,240 annual salary
Contract: Permanent
Hours: 37.5, Monday to Friday
Location: Canning Town/Hybrid
Other responsibilities include
Supporter Experience
- Be the first point of contact for all fundraising enquiries, providing information, support and materials quickly and efficiently.
- Ensure that supporters receive timely and relevant charity updates and thanks, and that all scheduled communications add value to the relationship.
- Assist in organising acquisition and donor care events (in-person and online), showcasing the service and encouraging a deeper connection to the cause.
Fundraising Administration and Best Practice
- Manage and update supporter records and report on fundraising activity and performance.
- Work with the Fundraising and Finance Teams to process donations and reconcile fundraising income.
- Prepare supporter data analysis reports to support planned activity.
- Assist with fundraising, marketing projects, and campaigns.
- Ensure activity and communications meet fundraising best practice, as well as our brand guidelines and organisational values.
- Ensure supporter data is handled sensitively and in line with data protection and our privacy policy.
- Keep up to date with fundraising best practice and legislation.
- Maintain a comprehensive knowledge of the organisation’s service provision and impact.
Community Fundraising and Individual Giving
- Lead on relationships with existing community supporters, including fundraisers, schools and faith groups, ensuring an excellent supporter experience.
- Help to identify opportunities to grow our community of supporters, and plan engagement initiatives and events that raise the profile of the organisation and lead to increasing levels of public support.
- Work with colleagues to acquire new supporters using a planned process of cultivation, conversion and stewardship.
- Support the Senior Individual Giving and Legacies Officer and Senior Philanthropy Officer to develop and implement campaigns and donor journeys.
Volunteering and Gifts in Kind
- Work collaboratively with volunteers and the Community Partnerships Team to ensure adequate support for fundraising activity and outreach opportunities.
- Work collaboratively with the Facilities Team to maintain and develop our food donation programme.
General
- To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.
- To undertake such other duties within the competence of the post holder which may be required from time to time.
About you
Experience and skills
- Experience in an administrative role
- Excellent IT skills, working with a variety of systems including Microsoft packages and databases
- Strong planning and organisational skills including personal self-management, work administration, reporting and follow-up
- Understanding of the principles of and being passionate about supporter care
Abilities
- Communicate effectively, verbally and in writing, to internal and external stakeholders
- Build strong working relationships with supporters of all levels
- Work in a logical, organised manner with a high level of attention to detail
- Able to multi-task and be comfortable working as part of a small team, as well as independently
Personal qualities
- Proactive individual with a positive attitude who can work collaboratively across teams to achieve excellent outcomes
- Focused and results driven, with a readiness to seize new opportunities and source new ideas
- Creative and lateral thinker with a flexible attitude to changing priorities and environment
- Commitment to advancing mission and values of Your Place
- Willingness to work outside of normal office hours if and when required
Desirable criteria
- Experience working in fundraising environment
- Experience using a supporter database
- Knowledge of Code of Fundraising Practice, and fundraising laws and regulations
- Strong interest in working for a homelessness charity
- Committed to continuing professional development
About applying
When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.
At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Age UK are recruiting for a Retail Support Administrator with exceptional customer service skills to join their busy Retail Help Desk team based in Warrington. In this role you will offer specific administrative and operational support to a Divisional Sales Team and provide first line support through the Customer Services Helpline. Thus, playing your part in supporting the Retail Division in generating much needed income to help Age UK in its mission to improve the lives of older people.
This unique opportunity to be part of a Divisional Team consisting of Area Managers and covering a wide geographical base from your operating desk in Warrington will not only support the Division, but also the national charities 265 shops alongside your fellow Retail Support Administrators.
No two days will be the same, whether it be receiving inbound calls and emails or customer enquiries. A vital element of the role will be processing all stock donation calls that the Help Desk receives, and then contacting the relevant field staff for a final action plan. Your support in all aspects of customer and shop enquiries will be crucial to the Divisional Sales Manager to ensure the Division's administrative operations are run efficiently and cost effectively.
This opportunity will require you to have strong IT skills, especially Excel and the ability to collate accurate information from a variety of sources to supply to the Retail Division.
This role is based at the Warrington office.
Must haves:
- Office based experience working within an administrative environment or supporting a retail estate.
- Ability to work with range of peer groups within the organisation to include volunteers, staff and senior managers.
- Empathic approach to customer service/signposting
- Proficient in the use of Microsoft365 and Windows 10 applications, particularly Excel, MS Teams & Outlook.
- Ability to work on own initiative and as part of a team.
Great to haves:
- Knowledge of logistical requirements that service a multi-site retail organisation, preferably system based
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
2nd Line IT Support Engineer
Based in Stanmore/Berkshire - onsite
Salary circa £30,000 - £35,000 per annum dependent upon experience.
As a successful 2nd Line IT Support Engineer, you will have strong communication skills and a desire to provide outstanding service to Norwood’s client base. If you want you to join our dynamic team as a 2nd Line IT Support Engineer, please apply!
ABOUT THE ROLE
The role of the 2nd Line IT Support Engineer will involve working as part of a team providing 1st and 2nd line remote and on-site support to the services across London and a site in Berkshire. The ideal candidate for the 2nd Line IT Support Engineer role will have at least 3-6 years of experience in Windows Server and Desktop focused IT support. The position will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. . You will have strong expertise and the ability to provide rapid solutions and working flexibly in resolving and further investigating possible escalations.
MAIN DUTIES AND RESPONSIBILITIES
- Managing and maintaining computer hardware and software issues from logging to resolution, to ensure high levels of availability of the supported business applications.
- Liaising internally and externally with technical support companies and suppliers and working alongside the IT Manager and Application Support team, the role of 2nd Line IT Support Engineer will involve the following tasks:
- Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support.
- Liaising with Support Companies to get issues fixed.
- Configuring, installing and supporting any client hardware and software.
- Configuring, installing and supporting mobile devices and internal phone systems.
- Assisting with new user desk setups, desk moves and associated cabling.
- Processing new and leaver’s accounts.
- Maintaining Asset register of all IT equipment.
- Managing, assessing, and reporting on project activities to meet deadlines.
- Focus on solving customer’s problems, striving to understand their needs.
- Be aware of the key IT and cyber risks, proactively operating to minimise these risks within the remit of the role, acting quickly to notify of any potential or identified IT risks through the appropriate incidents and escalations process
- Maintaining end-user computing solutions including physical desktops, mobile devices (laptops, tablets, smart phones), printers, and end-device security including remote access technologies.
- To be a car driver and have access to a car during office hours and willing to drive between locations.
ESSENTIAL TECHNICAL SKILLS
- Windows Server 2016/2019
- Windows 10/11 desktop systems
- Microsoft Azure
- Office 365 and the MS Office Suite
- Microsoft Exchange, Teams, OneDrive, SharePoint
- Active Directory
- Group Policy, DNS, DHCP
- Desktop Deployment Services
- Networking (Switching/VLANs/Routing/Firewalls – Cisco and HP preferable)
- Email and Web Filtering Systems
- Managed Antivirus
- Enterprise Wireless administration
- Printer Management
Why Norwood?
- The opportunity to work for a leading UK charity
- Competitive salary & benefits package
- Generous annual leave entitlement
- Hybrid work arrangement
- 1pm finish on a Friday
- Unlimited access to staff referral scheme
If you're ready to embark on a rewarding journey where every day brings new challenges and opportunities to make a difference, apply now to become our newest 2nd Line Support Engineer! Please press apply and our Recruitment Team will be in touch.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
No agencies please.
Business Support Coordinator
Location: Leeds, LS12 2AE
Salary: £24,020 - £30,790 per annum
Our client is one of England’s most successful home-grown charities. They provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. They are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining their teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in their service users and their ability to make positive changes when they don’t always believe in themselves.
The Role
An exciting opportunity to join their admin team as Business Support Coordinator. This role is all about providing business support to the Forward Leeds management team. This role would be well suited to someone who is extremely organised, methodical in approach and with proven business administration skills and has experience in minute taking.
Key Responsibilities
· To ensure consistency of approach with regard to systems and monitoring across the Units
· To collate FL systems data as required.
· Provide ‘document control’ to the Forward Leeds section of the company extranet.
· To provide direct admin support to the Directors and Management Team.
· To support the Directors to plan and organise meetings, Away Days, Conferences and events.
· To work alongside the quality and performance manager in Leeds and support them with regulatory compliance requirements and governance issues.
· To support the Forward Leeds Board and Intergrated Governance Board
· To support the Chairs of various meeting within the FL Governance Framework ensuring that invites, papers and actions are sent out in a timely manner.
· To attend meetings and produce efficient minutes within 7 working days.
· To work closely with the Directors, Quality and Performance Manager and quality team
· to provide on-going quality assurance support.
Skills and Qualifications
· Outstanding IT skills
· Excellent minute taking abilities
· Excellent organisation skills
· Proficient in Microsoft Office programmes
· Experience in gathering and collating data and producing financial and statistical reports
· Experience in producing high-quality written work
· Experience of Quality Systems
Benefits
· A rewarding role that allows you to make a tangible impact in your community.
· Opportunity for professional growth and development in the field of substance misuse and criminal justice.
· Collaborative and supportive work environment.
· Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
· Annual leave purchase scheme
· Enhanced occupational sick pay
· Enhanced employer contribution to your workplace pension
· Death in service benefit
· Free Will writing
· Eyecare vouchers
· Blue light card discount
· Fantastic learning and development opportunities, including free training courses
· Work-life balance- flexible working and family-friendly policies
· Happy, Healthy You! – their wellbeing offers for their workforce
· Employee Assist Programme and the companies Support Networks
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.
The organisation welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or ag