Office Administrator Jobs in London, Greater London
Location: Remote - Multiple locations
Gloucestershire · Wiltshire · Dorset · Somerset · Cornwall · Devon · BristolHome based in the South West
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 09 October 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 18 and 21 October 2024
As part of the selection process, you will be required to complete an IT assessment.
Anticipated start date and induction: 02 December 2024
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Would you like to be part of our Programmes and Advocacy team, supporting our exciting global strategy to make Leprosy and Lymphatic Filariasis diseases of little consequence? If your answer is yes, then we want to hear from you. We are looking for a Programmes Officer to join our team. You will have the following knowledge and experience:
- Bachelor’s degree in Public Health, Social Sciences, International Development, or related field or equivalent experience.
- Experience in project coordination, preferably in the health; humanitarian or in the international development sector.
- Ability to plan, execute, monitor, and evaluate projects effectively.
- Experience in coordinating multiple tasks and managing timelines effectively.
- Experience in data collection, analysis, and reporting is an advantage.
- Experience with statistical analysis software or GIS mapping tools.
The purpose of the role is to provide essential support to a small, dedicated team within the UK Programmes and Advocacy team, facilitating the effective planning, implementation, and monitoring of projects aimed at addressing leprosy and LF. Working closely with the Senior Programme Manager, MEAL Manager, Advocacy Manager, and Research and Technical Advisor, the Programmes Officer will ensure seamless coordination of activities, enhance data-driven decision-making processes, and contribute to impactful advocacy and research initiatives.
It is an exciting time to be coming joining Lepra. We have just completed developing our new multi-year global strategy to take us through to 2030, and to guide our work into the future; and we are using our Centenary year in 2024 as a springboard to launch us into our new strategic period.
As well as the above knowledge and experience you will also have the following skills:
- Strong organisational skills and attention to detail.
- Excellent administrative skills, specifically Excel and significant experience in MS Office packages.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a small team and across departments.
- Ability to work independently, be flexible and prioritise workload.
- Ability to handle multiple projects simultaneously and meet deadlines.
- Ability to travel within the UK and overseas.
- The right to work in the UK.
The salary for this position is £26,999 (FTE) – Lead Level. We have fully embraced flexible working and the role can be either fully remote, hybrid or fully based at our Colchester offices. We offer a lot of flexibility in working practices and there is free reserved parking available. We also offer
26 days annual leave plus public holidays (pro-rated), pension, and support from an in-house well-being team.
Please refer to the full job description for further details on the role.
Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.
If you require any reasonable considerations such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
This is an exceptional opportunity for an Executive Assistant to join The Prince’s Trust supporting three members of the Executive Leadership Team – Director of Fundraising & Marketing, Director of Communications and Director of People & Learning.
This is a busy, varied and important role working closely with the Directors to make sure their diaries support their strategic priorities. Key responsibilities include:
- complex diary management including all travel arrangements
- providing secretariat meeting support
- preparation of presentations & briefing papers ensuring Directors are well prepared
You will need to have the ability to exercise tact, diplomacy and sensitivity, with excellent interpersonal and teamwork skills.
The role will be ideal for a highly organised, flexible, experienced Executive Assistant used to working on their own initiative and comfortable with multi-tasking. We have a hybrid way of working, and you will be expected to be in the office 3 days a week. The role is part of an Executive Assistant team reporting into the Head of the Chief Executive’s Office.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
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Trusts and Foundations Manager
[Trialling hybrid working: 2 days in the office per month, which is subject to change]
Compulsory 2-week office attendance during an appeal
Salary: £40, 560 per annum.
Contract status: Full time, 3 years fixed term
***Please download the job description for full details***
This is a new role at the DEC and developed as a key part of the DEC’s 2024-2029 strategy. The DEC has a wide range of established relationships with trusts and foundations, many of which give 6- and 7-figure sums to DEC appeals. The Trusts & Foundations Manager will be responsible for providing excellent stewardship to our portfolio of trusts and foundations. In addition, the role will also be responsible for cultivating new relationships for the DEC through thorough research, and through the prospect development cycle, to raise money for DEC appeals. In addition to appeal fundraising, the Trusts & Foundations Manager will be responsible for delivering on a new core cost fundraising strategy, in close partnership with the Head of Philanthropy & Partnerships.
Demonstrable, transferable trusts and foundations experience and knowledge, (preferably within the humanitarian & charity sector), will hold you in good stead for this exciting new role.
Key responsibilities include:
Strategic Development: Develop and manage the trusts and foundations portfolio and create compelling proposals for future appeals and core costs income. Showcase new ideas and innovative approaches for growing and developing a pipeline of new prospects. Develop engaging stewardship plans.
Administrative Compliance: Lead and manage, robust and professional grant management, ensuring systems and processes are fit for purpose, streamlined and accessible. Remain compliant with grant terms and conditions, ensuring you are clearly communicating the unique contours of the DEC model whilst providing comprehensive and inspiring impact reporting.
Relationship Management: Maintain regular contact and collaboration with internal teams to collate a high-quality suite of communication materials and stewardship plans specific to a trust and foundation audience. Proactively reach out and build long-lasting relationships with funders to reach ambitious fundraising targets.
Monitoring and Evaluation: Monitor, measure and evaluate progress against the DEC’s strategic goals and funds raised from trusts and foundations. Prepare regular reports for senior management and trustees on the development, progress and future strategic actions for trusts and foundations at the DEC.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
The client requests no contact from agencies or media sales.
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As the Peer to Peer Groupwork Facilitator you will set up, lead and deliver a year-long peer to peer group programme for bereaved families who have experienced the sudden and unexpected death of a baby or young child.
The groupwork is based on a programme led by Harvard University and Boston’s Children’s hospital and has structured sessions drawing upon psychological model of CBT, although the sessions are not therapeutic. Each session has a theme and incorporates education, guidance and support.
You will establish and deliver a new peer online support group, facilitating group formation, and enhancing service delivery and creating a safe and welcoming space for bereaved families.
Outside the group sessions you will be responsible for managing the administration and evaluation of the service, including and collection of questionnaires and feedback required for reporting purposes and supporting members with any signposting requirements processing referrals, carrying out eligibility screening, monitoring the waiting list and inputting and keeping all database member and service records up to date.
It is a key time to be joining the charity and helping us to continue to save babies’ lives and support bereaved families. The charity has been hugely successful, but the work is far from done. The impact of the sudden death of a baby is wide and never goes away, as we know from the families that we support. This drives all our work, across each department. We are a close and friendly staff team who all share passionately in the charity’s objectives, vision and values.
The client requests no contact from agencies or media sales.
Liberty is looking for a Finance and Governance Officer. Reporting to the Head of Finance, and working closely with the Finance and Operations Director, this is an exciting, fast-paced and varied role which sits within our Finance Team. The post holder will both provide the day-to-day bookkeeping support for our busy finance function as well as providing administrative support for our two Boards and their various Sub Committees.
The successful candidate will have exceptional attention to detail, numeracy and communication skills, will be self-motivated, will enjoy managing competing workloads, and working collaboratively across broad groups of internal and external stakeholders.
The successful applicant will have a strong commitment to Liberty’s anti-oppression values and strategy and a keen interest in our work.
Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.
The deadline for applications is 5PM Monday 14 October 2024.
Applications received after this deadline will not be considered.
Please be aware that we do not accept CV’s for this role. All applicants must complete the application form to apply.
First round interviews will be held on Tuesday 5 November and Wednesday 5 November.
Second round interview will be held on Tuesday 12 November.
Unfortunately we will not be able to accommodate requests for interview slots outside of these dates on this occasion.
Please apply via our website.
The client requests no contact from agencies or media sales.
We are a not-for-profit organisation committed to increasing the diversity and numbers of young people entering engineering and technology to meet the future workforce needs, as well as promoting roles that help us work towards net zero and drive environmental sustainability.
Are you a superb and proactive administrator who enjoys working as part of a committed team to ensure things run smoothly and efficiently? We are looking for a Corporate Relationships Executive to support our work with industry, in particular our wonderful network of Corporate Members. If you are searching for a role with elements of communications, project management, and the chance to lead on processes, please consider applying.
This role supports the Business and Industry team at EngineeringUK – we work with our network of Corporate Members, Professional Engineering Institutions and others who fund our work in education and with young people, including the annual Big Bang Fair.
About EngineeringUK
Our purpose is to drive change so more young people choose engineering and technology careers.
Our vision is that the UK has the workforce needed for engineering and technology to thrive, to improve sustainability and to achieve net zero.
Our mission is to enable more young people from all backgrounds to be informed, inspired and progress into engineering and technology.
In the UK, we don’t have enough engineers and demand is going up. So, we need more young people to realise there could be a future for them in engineering and technology. To really thrive, we need a stronger, more diverse and representative workforce and for that we have to do things differently to make engineering more appealing.
We are a not-for-profit working with hundreds of organisations across business, education, professional institutions and the third sector so we can all grow the future talent pool together. We drive that collective effort through research and evidence, leadership, activities for schools and advocacy, with a focus on long-term sustainability.
We guided by a series of values that we apply to all our activity:
· We are inclusive and care about diversity. We understand that we have different needs and create opportunities for everyone's voice to be heard
· We are collaborative. We listen, share and work in partnership to achieve our vision
· We are curious and keen to learn. We challenge ourselves and others to innovate and experiment
· We are insightful. We evaluate what we do and draw on research to make decisions and to improve our collective understanding
· We are driven by a strong sense of purpose. We are determined to make an impact and achieve our goals
About the role
The Corporate Relationships Executive provides administrative solutions and support to the Business and Industry (B&I) team, with a particular focus on supporting our work with Corporate Members. Reporting into the Head of Corporate Relationships, this role works closely with the Head and three Corporate Relationships Managers, and the wider B&I team, to ensure the smooth running of our membership network and other stakeholder relationships. This includes taking the lead on planning and drafting all communications, event and meeting management, project managing the development of new materials, and being a point of contact for our members internally and externally.
The role is London based at the EngineeringUK offices at 10 Lower Thames Street, London EC3R 6EN and will involve some (approximately quarterly) travel in the UK (including overnight). We believe that hybrid working has many benefits and are pleased to offer flexible working with a minimum of 2 days (or 40%) a week in the office and core hours of 10am to 4pm.
Further details of the role can be found in the job description and person specification.
Person specification
Essential skills/competencies
· Strong administrator with ability to suggest and implement improvements to processes
· Track record of high-quality event and meeting management
· Ability to work across a team and wider organisation, with many relationships managed virtually
· Experience using all Microsoft systems, with proficiency in Excel and PowerPoint.
· Good quality writing skills, with ability to write concisely and clearly
· Experience of managing a varied workload and organising your time effectively
· Good research skills, with ability to synthesise information quickly.
· Commitment to our mission and values, you will be able to engage with our values and work in a way that supports our commitment to equity, diversity and inclusion
Education/level of experience
· There are no firm requirements but this role will suit someone with a few years of relevant experience
· Helpful previous experience includes managing a CRM system and having had a role in externally-facing client or member relationships
· Experience of STEM outreach, working with young people, and working with businesses would all be advantageous but not essential
EngineeringUK is committed to being an inclusive workplace, where everyone feels they belong. This is supported by the dedicated work we are doing to ensure our policies and practices are inclusive and that our staff are trained to be able to fulfil this commitment.
We value the benefits of a diverse workforce and encourage applications from people of all backgrounds and experiences. Our recruitment process is designed to be as accessible and inclusive as possible and to ensure people are individually assessed regardless of their backgrounds or characteristics. We are an equal opportunities employer and are open to flexible working, including job share.
Applying for this role
Applications
If you would like to request to submit your application in an alternative format to support accessibility, please let us know.
The deadline for applications is 12:00 noon on 29th September.
Interviews
Applications will be assessed against the requirements for the post as set out in the Role Profile and Person Specification.
We are a Disability Confident committed employer. We guarantee an interview to any disabled people who meet the minimum requirements of the role. Additionally, if there are any reasonable adjustments we can make to make this process easier for you then we are happy to do so. Just complete the relevant sections of the online application form.
We aim to notify candidates who have been shortlisted on 30th September. If you have not heard from us after this date, please assume that you have not been successful.
First interviews will be 7th October.
What can we offer you?
• Competitive salary
• 28 days paid annual leave (plus bank holidays), in addition we normally close for the Christmas week
• Competitive pension (10% employer contribution)
• Annual bonus opportunity
• Flexible working
• A vibrant office with terrace overlooking the Thames embankment and Tower Bridge
• Employee Assistance Programme
• Life Insurance (4 x salary)
• Long term illness/incapacity insurance cover (permanent health insurance or PHI)
• Annual private health check for all employees over 40 once they have completed their probationary period and to employees over 35 after 3 years’ service
• Discounted gym membership
• Yearly flu vaccination
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AAFDA was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.
Each year, around 150 families lose a loved one to domestic homicide. The actual number of suicides as a result of domestic abuse remains unknown. Most of these families suffer significant problems including relationship breakdown, job difficulties/loss and mental and physical health issues. We help these families in many ways, our prime function being to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after domestic homicide.
AAFDA (Advocacy After Fatal Domestic Abuse) is a growing Charity and to meet the demands of this growth, we are looking for an exceptional candidate to join our team in a highly rewarding opportunity. Although home based, some travel will be required - frequency will be commensurate to the role. We welcome applications from candidates with experience of domestic abuse. We are also committed to diversity and strongly encourage applications from those with Black and/or Minoritised backgrounds.
Our Specialist Advocates support families impacted by fatal domestic abuse through provision of lay advocacy for and on behalf of families with a range of statutory service providers (e.g. those conducting reviews and inquiries, social services, police, housing) and work to build good relations between all parties. To ensure that families get the support they need, you will use AAFDA’s Home Office endorsed seven-step approach to working with individuals and families, to ensure that they receive the best possible support and advocacy to restore dignity and relief for families and to help them cope and recover. Through trauma-informed approaches, you will:
- listen to families and advocate for them in a complex system that too often treats them as passive participants and overlooks the value of their insight;
- provide information, support, guidance, advice and advocacy on Domestic Homicide Reviews, Mental Health Reviews, Inquests, Independent Office of Police Conduct inquiries and other types of Inquiries;
- manage families’ expectations of the legal and procedural processes facing them by supporting families in meetings with agencies such as health, police and local authorities;
- give families practical help on a wide range of issues - including help with letter writing or advocating with employers and local authorities on the families’ behalf;
- Support AAFDA in our bringing families together in AAFDA’s peer support events, such as the Hear Our Voice weekend and the on-line peer support Zoom sessions, where families can speak with others to share their experiences and stories. This will involve occasional evening work.
This role is offered on a full-time basis.
In return for joining us, we will offer you:
- 25 days annual leave per annum, plus bank holidays
- Excellent development and training opportunities
- Pension Scheme
- Healthcare Scheme
- Employee Assist Scheme
To apply for this role, please submit a supporting statement along with your CV.
Closing date: 5pm on the 17th October.
Applicants will be shortlisted according to how well they meet the criteria in the person specification. Please highlight and explain how you meet these in your supporting statement. If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants. Please note that we will not progress applications where the supporting statement does not address the criteria for the role being applied for.
The client requests no contact from agencies or media sales.
The Duty Scheme Support Officer performs a vital role supporting the smooth running of ASAP’s duty scheme. Our scheme offers free legal representation for people in the asylum system who need food and shelter, but have been refused it, or are about to be evicted. Your work will help to ensure people are not left homeless when they are entitled to support.
You will work closely with the duty scheme team, especially the Duty Scheme Co-ordinator (DSC), to provide efficient and time-sensitive administrative support to the scheme. You will be a key first point of contact for our duty scheme, having daily direct contact with people seeking assistance, referring agencies, the AST court admin team, ASAP staff, duty scheme advocates (DSAs) and the Home Office.
We are looking for an efficient administrator, with good communication skills, attention to detail, and a commitment to asylum, human rights or social justice.
Please see our job description and person specification on our website for more information.
Interviews for shortlisting applicants will be on 14th October in London.
The client requests no contact from agencies or media sales.
Battersea’s Finance and Corporate Services incorporates a range of functions that support the rest of the organisation, working strategically and collaboratively to ensure that Battersea can be here for every dog and cat.
We are looking for someone to join our team as a Risk Manager, to manage and improve Battersea’s existing enterprise risk management approach at a strategic and operational level.
To be successful in this role, you will have strong experience of being a risk leader, a comprehensive understanding of enterprise risk management, and practical application of risk management across a similarly sized organisation, with significant analytical skills.
More about Battersea:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Our hybrid working policy:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!
Equality, diversity and inclusion at Battersea:
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 2nd October 2024
Interview date(s): w/c 7th October 2024; w/c 14th October 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Job Title: Social Welfare & Digital Support Adviser
Accountable To: C.E.O
Responsible To: Advice Services Manager
Working Hours: 35 hours per week (Full-Time)
Salary: £31,000 per annum (Including London Weighting)
Location: Limehouse Project, Unit 2, 789 Commercial Road, London E14
PURPOSE OF THE JOB:
As a Social Welfare & Digital Support Adviser, you will play a key role in providing comprehensive advice, casework support, and digital support to the residents of Tower Hamlets. As a dedicated and empathetic Social Welfare Advice & Digital Support Adviser, your role will be essential in empowering individuals with complex and multiple needs, helping them navigate the intricacies of the welfare benefits system and access the financial support they deserve. Additionally, you will provide vital digital support to enable clients to manage their welfare claims online, enhancing their digital confidence and independence. Through a holistic approach that incorporates social, cultural, financial, and digital issues, you will address the diverse needs of our clients, ensuring they receive well-rounded support and are equipped to navigate the online systems essential to managing their welfare benefits.
KEY DUTIES AND RESPONSIBILITIES:
- Holistic Client Assessment and Support - Conduct detailed, confidential interviews with clients, applying a holistic approach to assess their needs for advice and support, including digital needs.
- Comprehensive Needs Assessment - Assess various aspects such as financial situation, social welfare entitlements, debt, digital literacy, and other significant issues affecting clients and their families.
- Digital Support - Provide guidance to clients in accessing and managing welfare benefit claims online. This includes assisting clients with online Universal Credit applications, managing online accounts, and building their digital skills for greater self-sufficiency.
- Advice and Casework - Provide high-quality advice and casework support on all social welfare benefits such as Universal Credit (UC), Disability Living Allowance (DLA), Personal Independence Payment (PIP), Attendance Allowance (AA), Council Tax Reduction (CTR), Discretionary Housing Payments (DHP), Carer's Allowance (CA), Housing Benefits (HB), legacy benefits and travel-related services such as blue badge/freedom passes, unemployment benefits, and other welfare benefits. This includes offering digital assistance where needed.
- Application Assistance - Assist clients in completing application forms, mandatory reconsideration, appeals, and other paperwork related to social welfare benefits, money and debt, funding, and grants, both in person and online.
- Tailored Client Support - Ensure that services are adapted to the needs of each client, considering communication, digital abilities, understanding, and vulnerabilities, while supporting their navigation through online platforms.
- Financial Advice & Support - Provide advice on income maximisation, debt management, budgeting, savings, and accessing financial support, empowering clients to achieve financial independence, including offering digital tools to help manage finances.
- Client Involvement - Through clear communication and consultation, ensure clients are involved in resolving their social welfare issues, including welfare benefits, debt, and money management, and are kept informed on the progress of their case, particularly regarding digital aspects.
- Digital Training and Confidence Building - Assist clients in developing digital skills to independently manage online claim forms, journals, and accounts, ensuring they are well-equipped to navigate online welfare systems.
- Compliance and Quality Standards - Provide advice and casework support that adheres to the Advice Quality Standard (AQS) and digital best practices.
- Digital support and Case Management - Use the Lamplight database system to organise and manage client support, including digital support case recording and compliance with LHP’s case management procedures.
- Monitoring and Evaluation - Contribute to project monitoring and evaluation by providing data on digital support & financial outcomes and also producing evaluative reports for the Advice Services Manager, focusing on digital engagement and success.
- File and Data Management - Maintain accurate digital records of client interactions and stay updated on social welfare policies, regulations, and digital support systems.
- Community Engagement and Partnerships - Liaise with local authorities, health services, and community organisations to support clients, including digital outreach and awareness-raising activities.
- To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.
· Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.
· Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.
- Client Relations and Safeguarding - Build trustful relationships with clients, ensuring safeguarding and digital support considerations are fully met.
- Professional Conduct and Team Participation - Maintain confidentiality, adhere to equal opportunities, and observe LHP policies, including digital inclusion strategies, while participating in team meetings to share knowledge and best practices.
- Health and Safety - Ensure adherence to health and safety regulations, particularly around digital workspaces and client interactions.
GENERAL RESPONSIBILITIES:
1. To support the Limehouse Project’s overall goals and vision.
2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc, and its online appointment sheets for LHP and external partners.
3. Attend Limehouse Project staff meetings regularly.
4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.
5. Keep up-to-date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.
The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.
Please see the full job desription and specifications and apply via the webiste with the full application forms.
The client requests no contact from agencies or media sales.
We are looking for a Corporate Performance and Reporting Manager in our Clerk of the Parliament’s Office at the House of Lords. This is an exciting opportunity to use your strong analytical skills and flair for communicating and engaging a range of stakeholders, to drive progress against our strategic objectives and report on our performance.
This is a hybrid working opportunity where you will work on-site at Parliament 3 days per week, with 2 days per week working remotely. This is a fantastic role for someone who enjoys working with varied and high volumes of data, can build strong relationships across a large organisation and can work in a fast-paced, unique environment.
You’ll be accountable for –
- Acting as operational lead for the Administration’s approach to corporate performance management, including the implementing and reviewing of the House’s performance management framework.
- Building partnerships with Heads of Office, service leads and others across the House to embed, co-ordinate and continuously improve performance metrics and baseline performance.
- Providing a leading voice in the co-production of the quarterly performance report to the Management Board and Finance Committee.
- Embedding performance measuring and reporting approaches that meet the best functional standards, using a range of management data to provide accessible and actionable insights.
- Working with other colleagues across Parliament to help to ensure that other performance monitoring processes allow for comparison.
- Working with Parliamentary Digital Service, and the House of Commons to develop common practices for Corporate Performance Management across Parliament.
If this sounds like something you would like to hear more about, please apply below.
What we’re looking for
- Corporate Performance Management knowledge including relevant experience of corporate performance management and corporate governance processes.
- Strong Analytical Skills including the ability to gather and interpret complex information from a range of sources with differing data quality, visualising data to present the data in a meaningful way to both technical & non-technical audiences.
- Communication Skills such as the ability to find accessible, insightful and creative ways to present data in order to support the production of timely, credible and concise reports through a range of delivery modes.
- Building stakeholder relationships, with experience of developing effective working relationships and working collaboratively across a range of stakeholders in a complex environment, including with senior managers.
- Personal effectiveness with excellent organisational and time-management skills, with the ability to manage your own time and deal effectively with conflicting demands.
- Organisation and forward planning including experience of planning schedules of work and liaising with others to ensure deadlines are set, maintained, and met.
It would be even better if you had…
- Relevant corporate governance/performance management qualifications
- Experience of working in the public/parliamentary sector
The job description provides full details about the role and what we are looking for.
What you’ll get in return
- 30 days annual leave (increasing to 35 after one years’ service)
- Generous pension scheme
- Discounts from well-known brands and retailers
- Parliamentary health and wellbeing programme
- The opportunity to witness history in the making!
The work we do is vital to House of Lords, and you will be a pivotal member in the team strengthening the work of the House. The House of Lords is the second chamber of the UK parliament. It is independent from and complements the work of the House of Commons to:
- Make laws
- Check and challenge the actions of the government through questions and debates
- Investigate public policy and provide a forum of independent expertise
Please complete your online application by 23.55pm on Sunday 29th September 2024.
If you require any reasonable adjustments during the application process, please contact us.
Job offers are standardly offered at the minimum of the salary range.
The House of Lords Administration is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all candidates regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status. The Administration will also consider flexible working arrangements and reasonable adjustments.
We welcome and encourage job applications from people of all backgrounds. For this role we particularly welcome applications from groups which are currently underrepresented within the team, including applications from Black, Asian and ethnic minority candidates and candidates with disabilities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Senior Data and Innovation Manager
Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham
Salary: £43,500-£47,500 (London) or £42,000-£45,500 (Manchester and Birmingham)
Hours: full-time (37.5 hours per week), part-time considered (minimum 30 hours per week)
Contract: Permanent
Overall purpose
Reporting to the Director of Finance and Operations initially, the role holder will have technical leadership and overall responsibility for managing the Data and Innovation team. This team helps Breaking Barriers maximise the value of its data, by conducting analysis and managing the CRM (Salesforce) and related software.
The team works across all areas of the organisation to improve processes, unlock efficiencies through automation and generate insights from data. They ensure that data is utilised to inform any innovations or refinements to our services.
The successful candidate will be an entrepreneurial manager with a high level of data literacy. We are looking for someone strategic, highly organised and a strong people and team manager. They will be confident at communicating data in a variety of ways to a large range of audiences, identifying key take-aways and the broader implications of the findings on our clients and programming. They will also be able to train others in key data analysis and communication skills.
Breaking Barriers is a fast-growing organisation, the ideal candidate will embrace the challenge of growing the team and Breaking Barriers’ data presence externally.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Which location you are applying for
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Finance and Resources Manager (Full Time)
Advocacy After Fatal Domestic Abuse (AAFDA) was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.
Each year, around 150 families lose a loved one to domestic homicide. The actual number of suicides as a result of domestic abuse remains unknown. AAFDA’s prime function is to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after domestic homicide.
As a growing charity, AAFDA is looking for an exceptional candidate to join our supportive team and lead our finance and resource management functions. The role will provide and manage the HR, administration and finance activities of the charity and sit within the Senior Leadership Team.
This role is offered on a full-time basis (subject to funding). Although home based, occasional travel will be required. We are committed to diversity and inclusion and strongly encourage applications from those with Black and/or Minoritised backgrounds.
In return for joining us, we will offer you:
A salary of £32,000 - £34,000
Hours - 40 Hours per week
Additional salary enhancements after 1 year, 3 years and 6 years of service (in addition to any cost of living increases agreed by the Board of Trustees)
- 25 days annual leave per annum, plus bank holidays
- Development and training opportunities
- Pension scheme
- Employee Assistance scheme. Death in Service benefit and Health care scheme.
Closing date: 6th October 2024
Interviews expected to be held: 21 and 22 October 2024
Applicants will be shortlisted according to how well they meet the person specification. Please highlight and explain how you meet this specification in your supporting statement. If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants. Please note that we will not be able to progress applications where the supporting statement does not address the criteria for the role being applied for.
Please see the job description and person specification attached and submit your C.V. and supporting statement (which will cover your experience and ability to fulfil the job description).
The client requests no contact from agencies or media sales.
Join Addiction Family Support
Addiction Family Support is a UK-based charity dedicated to supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.
The Role: Bereavement Support Worker
As a Bereavement Support Worker at Addiction Family Support, you will provide crucial emotional and practical assistance to individuals affected by the loss of a loved one due to addiction. Through both individual and group support, you will offer a compassionate and understanding presence, helping people navigate grief and loss in a safe and supportive environment.
This role offers flexibility, allowing you to work remotely or in person, depending on the needs of the service and your own availability. Bereavement Support Workers operate within a flexible rota system to ensure those in need of support receive timely and consistent care.
Responsibilities:
- Offer empathetic and non-judgmental emotional support to those affected by the bereavement of a loved one due to addiction.
- Provide information, literature, and resources to help individuals and groups manage grief and cope with their situations.
- Facilitate or co-facilitate bereavement support group meetings, creating a safe space for participants to share their experiences and provide mutual support.
- Respond to inquiries and offer structured emotional support through helplines or support groups, following guidelines and safeguarding practices.
- Maintain accurate and confidential records in line with GDPR and the charity’s policies.
- Ensure safeguarding concerns are addressed promptly and signpost individuals to additional services where appropriate.
Ongoing Support
As a Bereavement Support Worker, you will have access to regular supervision and peer support, ensuring you feel confident and equipped in your role. Development opportunities are available to help you grow in your position and enhance the support you provide.
Join Our Team of Change-Makers
Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.
Be Part of Something Special
Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.
Join an Award-Winning Journey
This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.
The deadline for submitting applications is 4.00pm Friday 11 October 2024.
Interviews will be held Tuesday 15 October 2024.
Please only apply if you meet the person specification and have the required skills, qualifications and experience.
The deadline for submitting applications is 4.00pm Friday 11 October 2024.
Interviews will be held Tuesday 15 October 2024.
Supporting people affected or bereaved by a loved one's harmful use of alcohol, drugs or gambling.
The client requests no contact from agencies or media sales.