Mental health jobs

Salary: 
£29,580 FTE per annum rising to £30,090 per annum after successfully completing six-month probation period
Location: 
Contractually based in our Hwb in Pontypool  or Newport - To assist in the management of Cyfannol Support Services across Torfaen and Newport
Contract Type:
Permanent
Agile – working where and when required, to do the job most effectively
Hours & working Pattern:

•35 hours per week (full time)
•Generally, Monday to Friday with occasional evening and weekend work
•Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during shift
•All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Accountable to: Support Services Manager
Accountable for: Team Leaders and Support Workers
Purpose of the post: To assist in the management of service delivery of specialist, trauma-informed support to adults and children who have experienced domestic or sexual abuse, harm and violence
Specific responsibilities:
1.To assist the Support Service Manager in managing the delivery of specialist, trauma-informed support to adults and children living in refuge, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.
2.Contribute to a refuge environment that is compassionate, equitable, and grounded in integrity -where every individual feels safe, heard, and supported.
3.Manage Safeguarding across the service, complying with internal and external policy and legislation, authorise adult and child referrals maintaining a trauma-informed, non-judgemental stance that prioritises dignity and safety
4.Provide line management to Team Leaders and Support Workers in line with Cyfannol’s policies and values, leading recruitment, induction, supervision, training, and development in an inclusive and engaging way.
5.Key Contributor alongside Service Manager in risk compliance, supporting team members to regularly assess and positively managing risk in an inclusive and enabling way.
6.Manage the delegated aspects of budgetary responsibility including some purchasing, work closely with the Finance department.
7.Attend Multi Agency Risk Assessment Conference (MARAC), core group and other similar meetings.
8.Provide support team with case management and direction, providing direct support for emergency/ crisis situations, complex cases, team member absence, when more than one worker are required.
9.Review complex or serious concerns or breaches that are impacting maintenance of licence/ contracts and escalate to Service Manager when appropriate
10.Grow your service team’s understanding, skills and confidence in providing support through informed choice where individuals design their own meaningful support outcomes
11.Manage data compliance and oversee regular service internal audits of service and case work, provide improvement plans where appropriate.
12.Fulfil reporting obligations to funders that are delegated by the Project Manager/ Coordinator which includes aspects of funding schedules, rendering of services and Commissioning audits
13.Complete delegated requirements for regular external data collection and reporting including National Quality Standards and Welsh Women's Aid.
14.Lead regular Service team meetings to support communication, reflection and service development
15. Encourage and support adults and children to have a voice within Cyfannol and the wider sector
16. Contribute (through working closely with the Facilities Coordinator) to ensuring a safe compliant and quality environment across Hwbs and services
17. Encourage and support adults and children to have a voice within Cyfannol and the wider sector
18. Contribute to internal development projects as part of an organisational continuous improvement.
19. Work collaboratively with other Support Service Coordinators to ensure refuge, community and initial contact referral paths are easily accessible are clear and concise, and to continue to promote a whole team approach.
General responsibilities:

1.Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice.
2.Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role.
3.Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise.
4.Represent Cyfannol Women’s Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation’s reputation.
5.Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development.
6.Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
7.Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign
Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.  

This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use

Closing Date:4th February 2026

We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.

Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1).  A disclosure obtained through the Disclosure and Barring Service is requireed for all posts. 

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.

ABOUT SUZY LAMPLUGH TRUST:

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993.  Created to honour Suzy's legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.

ABOUT THE ROLE:

We are looking for an ambitious, dynamic senior social worker to lead, deliver and develop our SAFE Project, a pan-London project dedicated to providing advocacy support for stalking victims aged 11-16 (or up to age 25 with particular vulnerabilities), funded by Mayor's Office for Policing and Crime (MOPAC). This is a fantastic opportunity for someone with strong senior operational experience.  You will need to be able to think on your feet and work in a fast paced, ever-changing environment.  This first-of-its-kind project, co-designed with partner organisation Safer London, will seek to fill in important gaps in understanding, assessing and supporting young people experiencing stalking. You will work closely to ensure that systems are robust, inclusive, and aligned with the needs of vulnerable children, while embedding the service into the wider ecosystem of London specialist services driving change.

Reporting to the Head of Pan London Stalking Support Service, you will provide expert advice and advocacy to children, young people and their families, ensuring the SAFE Project has what it needs to deliver an outstanding service.  You will be trainined as an Independent Stalking Advocate (ISA), hold a caseload, and over the course of the contract, you will support the upskilling of all ISAs on the team to be able to take children and young people's cases.  In addition to leading on the development of the children and youth work provision, you will oversee a Young People's Experts by Experience group to ensure victim's voices are fed into project development.

This role is hybrid, initially requiring on-site attendance at our London office until the sucessful completion of the first probation review (typically 3 months), as well as regular travel across London

Youth Worker – Team Lead (Inters Club)

Oasis@Knights (Streatham/Brixton Hill, South London)

Hours: 5 hours per week (0.14FTE) (Monday 17:30-20:30 and 2 additional hours of admin)

Contract: Permanent

Salary: £4,215 per annum (£29,508 for 1 FTE)

 Want to join a Youth Centre offering a diverse range of activities for the local community?

Want to enable young people to thrive?

Want to be lead a dynamic, passionate and impactful team?

 Knights Youth Centre (KYC) was established in 1936 as an independent Christian Charity. The centre provides a range of universal and targeted youth work programmes in partnership with a number of statutory and voluntary organisations and is located on the boundary of the Clapham Park Estate (the largest estate in the Borough of Lambeth). In 2025 KYC is joining the Oasis family of charities and will be known as Oasis@Knights. Oasis’ vision is for community, a place where everyone is included, making a contribution and reaching their God-given potential.

We are seeking an experienced and passionate Team Lead to run our Inters Group Session (ages11-14) at Oasis@Knights. This is an opportunity to run engaging and informative activities for young people aged 11-14 in the Lambeth area, inspiring them to reach their potential and to make a real difference to their community. The successful candidate will be responsible for running these sessions weekly, managing session staff, delivering engaging activities, attending occasional day trips, as well as responding to and reporting any safeguarding concerns. 

Key responsibilities will include: 

1. To lead the delivery of youth sessions at Knights Youth Centre (KYC) and facilitate youth provision in line with the ethos, values and vision of Oasis. 

1. To work and engage with young people (aged 11-14), by delivering planned sessions, activities and occasional trips.   

1. Deliver informal education opportunities and small group mentoring within the identified sessions and the wider community. 
2. To manage and coordinate KYC staff members whilst leading sessions.

1. Record all activity on our data management system. 

1. Promote and safeguard the welfare of children and young people you come into contact with. 

1. Actively engage in the learning and professional development courses provided as part of this employment.

The successful post holder must have:

· Proven experience in leading youth work provision for young people aged 11-14.

· Experience of managing staff in a youth provision setting.

· An understanding of the challenges impacting young people in Lambeth – in particular education, employment, mental health and criminal exploitation.

· Excellent organisational and interpersonal skills, with the ability to build positive working relationships.

· Knowledge of safeguarding practices and experience working with young people in challenging environments.

· A commitment to the Oasis ethos and values, including inclusion, equality, and perseverance.

As part of the package, Oasis offers:

· A pension scheme, offering 7% employer contribution.

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).

· Policies which promote well-being and are family friendly.

To apply, please send your CV and a Supporting Statement (no more than two A4 pages).

Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require assistance or adjustments to overcome potential barriers during the recruitment process, please let us know.

Completed CV and Cover Letter should be returned by 9am Tuesday 27 January 2026.

Interviews will take place at the Youth Centre date: Monday 2nd February 2026.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Job purpose

To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.

Scope of role

The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.

What We’re Looking For:

• Ability to give accurate, personalised advice and support clients to make informed decisions
• Experience carrying out detailed casework and acting on behalf of clients when needed
• Strong record keeping, with case notes completed to required standards and deadlines
• Commitment to keeping debt advice training up to date
• Good teamwork and the ability to manage your own workload while meeting targets
• Commitment to following organisational policies and procedures

• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the policy

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

How to Apply

Complete our online application for, attach your CV and a Cover Letter.

Application deadline is 25 January 2026

Job base: Hybrid working, blending home working within any of our three locations in Chelsea or Harefield Hospital (minimum 40% of time in the office)
Reporting to: Head of Finance
Internal relationships Across the charity, including members of SLT and Heads, four team members, outsourced payroll provider.
External relationships: Banks; External Auditors; Suppliers; Special Purpose Fund Holders
Salary: £30,000 PA
Terms: Permanent
Benefits: 27 days holiday plus bank holidays, increasing by an extra day per year after three years in service, to a maximum of 30 days. Employer pension contribution of 6%. Excellent staff development and training opportunities, with a ring-fenced budget. Access to an employee assistance programme.
Start: ASAP

Introduction

Royal Brompton & Harefield Hospitals Charity exists to create new possibilities for people with heart and lung diseases. Working closely with Royal Brompton & Harefield hospitals – part of Guy’s & St Thomas, the largest foundation trust in England – we fund life-changing projects to expand medical understanding and find innovative treatment options; to renew and upgrade equipment; and improve the everyday experience of patients and staff alike.

The charity

Royal Brompton & Harefield Hospitals Charity is dedicated to improving the lives of people with serious heart and lung disease. Each year we grant around £6m to fund projects at our partner hospitals, including current initiatives such as:

• Equipping Royal Brompton Hospital with a high specification genetic sequencer to screen and plan treatment for patients and their families
• Creating a new consultant fellowship in imaging related to structural heart disease
• Providing core funding for the rb&hArts programme combining improvements to the hospital environment with therapeutic activities such as Singing for Breathing
• Supporting three fellowships annually to support allied health professionals in pursuing research projects
• Funding the Road to Recovery programme to provide mental health support for patients with long Covid
• Committing £100,000 to a Patients’ Fund each year, to support around 40 micro-projects from palliative care ‘comfort boxes’ to better seating and new televisions on wards
• Our funding comes from the fundraising efforts of thousands of supporters as well as income generated by our investments in property and equity markets.

We have a small, committed and skilled team (31 in 2025/26), with expertise across fundraising, marketing, HR, property management, grant-making and financial management.

We are committed to – and hold ourselves and each other to account for – the following core behaviours:

• Setting ourselves challenging goals, in order to achieve more for the charity’s beneficiaries
• Working as one team, sharing information and ideas, and valuing our diverse range of backgrounds and contributions
• Solving problems, using our resources, our networks and our creativity to provide a better service
• Creating opportunities to learn, and supporting each other to grow
• Enjoying our work, celebrating our successes and finding time to have fun as a team.

To apply, please complete an application with CV and supporting statement.

We encourage suitable qualified applicants to apply ASAP.

Key provisional Dates:

• Application deadline 30th January 2026 17:00 hours
• Screening session 9th February (TBC)
• Assessment & Formal Interview in-person 16th February (TBC)

REF-225 898

Senior Data & Insights Officer​ 

Salary £33,000 - £35,865 - subject to skills and experience 

Hours of work 37.5 hours a week over five days

Base Hybrid working for the foreseeable future, with regular attendance to the office at least 2 days a week (one of which is to be Thursday) at one of our locations in north London:

· Pears Building, Pond Street, London, NW3 2PP

· Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

· Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

The role

The senior data & insights officer will report to the database manager.

Excellent use of and understanding of our data is crucial to the success of our fundraising activity. This role will support all elements of direct marketing and campaign work for the fundraising team. Using Raiser’s Edge (RE7/RENXT), the post holder will lead on complex data selections for integrated, multi-channel supporter communications, and present meaningful data analysis of fundraising activity. In addition, this role will make a significant contribution to the smooth running of our data processing, database operations, ensuring high quality data through accurate imports and data cleaning.

The team

Our dynamic fundraising department is preparing for an ambitious multimillion-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises three teams which work closely together to achieve our shared objectives:

• Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database team and supporter care sit within Public Fundraising, with their work underpinning and supporting the entire department.

• Our Philanthropy and Campaigns team builds relationships with individual philanthropists, trusts, foundations, and corporate organisations which give, or have the potential to give, £10,000 to the charity each year. They lead major appeal activity for the charity, currently focused on our exciting cancer campaign, which is due to launch in late 2026.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification,

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: 23 January 2026, 12 noon.

Interview date: Wednesday Thursday 5 February 2026

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

•  You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. 

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Kingston.

Sounds great, what will I be doing?

This role is responsible for delivering person-centred support that promotes wellbeing, independence, and tenancy sustainment for service users with diverse and often complex needs. You will assess referrals, coproduce and review SMART support and risk management plans, and work in partnership with external agencies to ensure access to health, education, employment, and community resources. The role involves supporting independent living skills, financial stability, and recovery while preventing relapse or hospitalisation. You will maintain accurate records, uphold organisational policies, and contribute to service monitoring and development. Acting as a positive representative of Hestia, you will build strong relationships with service users, colleagues, and key stakeholders.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You have extensive experience supporting individuals with diverse needs, aspirations, and associated risks, delivering high-quality, person-centred services that promote independence and well-being. Skilled in key working, support planning, and risk assessment, you focus on empowering service users to achieve their goals while managing potential challenges effectively.

With a strong understanding of welfare benefits, housing options, and statutory legislation, you are able to navigate complex systems to secure appropriate support for clients. You are confident liaising with external professionals and partner agencies to coordinate and enhance support packages, ensuring a holistic and informed approach.

Your knowledge of health and safety, particularly when working in service users' homes, and your awareness of safeguarding principles ensure safe and ethical practice at all times. You also bring insight into the issues and treatments associated with mental health and substance misuse, allowing you to provide sensitive and informed care.

Highly organised and IT proficient, you maintain accurate digital records and case notes, ensuring compliance and accountability. You are also committed to continuous professional development, open to learning and growth, and willing to travel across the borough to meet service needs.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

About NCT

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.  

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.    

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online. 

About the role

Our Ayrshire and Arran Infant Feeding Peer Support Project is commissioned by NHS Ayrshire and Arran to offer infant feeding support as part of the integrated Infant Feeding service. The support is delivered, on a one to one basis to the families from the antenatal period through to when baby is 6-8 weeks old, in families homes, via phone, text and video calls. 

Some of the key responsibilities of the role include:
• Providing one to one breastfeeding and infant feeding support to families within Ayrshire and Arran, in homes, via phone, text and video calls. 
• Inputting information onto patients records within platforms used by the health professionals in the region. 
• Having a good working knowledge, understanding and experience of the local demographics in the Ayrshire and Arran area and ensuring all support is accessible and inclusive.
• To attend regular supervision/support sessions. 
• Ensure that data collection and feedback is collected in a timely manner in an inclusive way.
 

About you

You will:

Have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.

Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.

It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter and to have lived experience of breastfeeding/giving breastmilk to your child for any length of time.  The training can be undertaken within your working hours.
 

• Are you passionate about supporting families to reach their parenting and feeding goals and contribute to their positive wellbeing?
• Are you willing to undertake our Peer Supporter training? 
• Do you have lived experience of breastfeeding/giving breastmilk to your child?
• Can you work at pace and juggle a number of different priorities?
• Do you want to join an amazing Charity that supports parents across the UK?
• Would you like to be part of an amazing team of passionate staff?
 

Our Benefits – What we offer you  

We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays)  
• Pension matched up to 5%  
• Flexible working options to suit your lifestyle  
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more 
• Cycle to work scheme to support sustainable commuting  
• Life Assurance for peace of mind  
• Free eye test for all staff, with further discounts  
• Blue Light discount card

How to apply

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. Ready to make a difference? Apply now and be part of something truly special.  

If you would like to apply for this position please submit a CV and covering letter, outlining why you are interested in the role and why you think your skills, experiences and competencies are a good fit - in particular focus on the essential criteria

Are you passionate about creating safe, inclusive, and enjoyable environments in football? Join The FA's dedicated Safeguarding Team and play a pivotal role in shaping and leading our national safeguarding strategy. As our subject matter expert, you'll drive innovation and excellence across all Safeguarding Education - from e-learning and digital platforms to in-person qualifications - ensuring our content remains current, impactful, and forward-thinking. This is your opportunity to make a real difference, influencing the culture of the game and delivering meaningful, preventative interventions across the football community.

Please include a cover letter with your application that clearly outlines why you feel you meet the criteria and your motivations for applying.

This role will operate within our hybrid working policy (minimum of two days a week in office and when required), and can be based at either Wembley Stadium or St. George's Park, depending on your current location.

What will you be doing?

• Collaborate with FA Learning to evolve a safeguarding development framework, that underpins the learning offer.
• Be the safeguarding subject matter expert, working with FA learning and stakeholders to identify learner needs, develop and evolve our e-learning, digital and in-person courses, ensuring the learning offer is learner focused, progressive, and impactful.
• Lead the strategic approach to all safeguarding learning, development and CPD delivery by the preventative Safeguarding team, ensuring its innovative and impactful, providing check and challenge to the design and delivery.
• Work with the team and FA Learning to drive the development of informal education, and optimise the impact of innovative approaches such as podcasts, blogs, short films and bite size CPD packages.
• Utilise available research and insight, alongside learning from safeguarding concerns and cases, to ensure our education offer equips the learner to respond to changing trends.
• Collaborate with colleagues on a coordinated programme of CPD for key cohorts, maximising the use of resources with different groups and minimising any duplication of effort across the team.
• Drive consistency in content, quality of delivery and evaluation of impact across the portfolio.
• Support the development of educational tool kits which can used by individuals across the game to enhance knowledge and understanding of effective safeguarding.
• Work with FA Learning to embed safeguarding messages into the wider education offer e.g. coaching, talent ID, medical, refereeing etc.
• Collaborate with FA Learning on the strategic approach for safeguarding on matters such as the evaluation of impact, 'Accredited Prior Learning', cost of courses etc.
• Where appropriate, work in partnership with external organisations and experts to further enhance our learning offer, maximise reach and impact.
• Support the effective management of safeguarding and wellbeing concerns, catastrophic incidents, complaints and any referrals to Statutory Agencies, The FA Safeguarding Case Management Team and Integrity Team as required.
• Be an influential advocate for safeguarding, promoting, communicating and representing this work effectively.
• Executes additional tasks as required to meet the FA's changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
• As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

Knowledge

• A professional safeguarding qualification and or relevant background
• In depth knowledge of national child and adult protection and safeguarding legislation, policy and implementation
• Extensive knowledge of learning principles and how to develop and deliver effective e-learning, digital and in-person learning and using a blended approach
• Awareness of assessment for learning practices to ensure our learning offer is well suited to individual cohorts needs.
• A working knowledge of data protection principles and practice
• Sound knowledge of equality legislation and inclusive practices as they relate to safeguarding and additional vulnerability

Experience

• Professional experience of creating innovative learning experiences
• Creating and delivering learning for multiple and complex stakeholders
• Experience of collaborative, cross-function team working
• Experience of using data to shape learning needs effectively

Technical Skills

• Ability to create inspiring presentations and present to a wide range of key stakeholders
• Time and project management skills
• Reporting Writing skills
• Advanced Microsoft Office skills
• Ability to facilitate problem solving

Beneficial to have:

Knowledge

• Understanding of pedagogy and leaning principles.
• An understanding of the case management processes, legislation and related statutory and voluntary infrastructure
• Understanding of grassroots football
• Understanding of the role of County FA in safeguarding children and adults

Experience

• Experience of working in safeguarding in a sporting context
• Experience of developing tailored resources for different stakeholders

Technical Skills

• Budget management

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
• A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page,

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Service Manager 

Location: Bermondsey, near Surrey Quays station. This location has step free and lift access. Work from home can be flexible upon prior agreement with Head of Service (Line Manager)

Salary: £41,600

Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required as per resident and service requirements. All managers, including this position will take part in the out of hours on call duty.

About the Role

We're seeking a Service Manager to lead our new service which is opening based in Bermondsey, an Independent Approved Premises (IAP) commissioned by Criminal Justice Services (CJS). The service works with residents who have recently been released from prison and helps them to reintegrate into the community, and restart their journey to independence. The team will identify resident needs alongside any licensing restrictions, and will create tailored, person centred support plans including housing support, activities, and personal journey outcomes to help them to reintegrate. The team work in a multi disciplinary approach, working alongside probation services, job centres, mental health teams, and other community partners, with a focus on risk management and public protection. 

As a Service Manager, you will lead the team by providing line management and leadership support to enable and empower the team to deliver high quality support to our residents. You will drive service outcomes in line with our contractual requirements, ensuring quality, consistency, within a trauma informed setting. You will ensure all aspects of the service run smoothly and in collaboration with our internal teams and external partners. We're looking for someone who is solution focused, and has a real passion to create a safe space where individuals can thrive to meet personal outcomes. 

Some Key Responsibilities include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle.
• Support the Service Manager in leading the day to day operational delivery of the service.
• Risk Management ownership, ensuring processes and policies are followed.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Striving to ensure excellence and quality in our service delivery.
• Financial Management of service budget with cost saving mechanisms. 

About You

We're seeking someone with a genuine passion for making a difference and helping to create safer communities for everyone. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence as individuals and as a team, as well as provide proactive solutions to challenges. You will be knowledgeable of the Criminal Justice System and able to provide advice and guidance to the team to deliver outcomes within a residential setting. We're looking for someone who can build rapport, trust, and a psychologically informed environment for residents, staff, and relevant stakeholders.

• Ability to provide high quality support and line management to staff.
• Ability to motivate and empower a team to achieve KPI's
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Ability to promote the service externally to enhance reputation in the area and with partner organisations
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages.  As a note, Interviews are scheduled for second week of January 2026.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Contract Type: fixed-term for 12 Months

Location: Liverpool

Interviews: 13th of February in-person in Liverpool

Are you ready to join The King's Trust and step into a vibrant role where you'll build meaningful connections and nurture relationships with our extraordinary external delivery partners and volunteers, all in the pursuit of connecting with the young hearts and minds we're devoted to supporting? If the answer is yes, read on!

Take the lead in welcoming, training, and expertly managing a group of delivery partners and volunteers. Your mission will be to ensure that our young people have an exceptional experience and achieve those positive outcomes that change lives. You will also be kept engaged as you’ll be required to travel within your local area to support the delivery of programmes as well as programme visits.

Assist and support our delivery partners and volunteers in bringing The Trust's programmes to life. They'll rely on you for access to training, resources, qualifications, and guidance in adhering to our top-notch quality standards. You’ll also be our compliance hero, ensuring that our delivery partners and volunteers are up to speed with all the necessary policies that keep things running smoothly. You'll be our go-to person, ready to tackle any minor concerns or issues that come our way.

Your knack for precision will shine through as you meticulously record information and data on young people, volunteers, or partners. It's all about ensuring that each step of their journey is accurately documented in our systems and aligns perfectly with the requirements of our funding contracts and is at the forefront of championing Equality, Diversity, and Inclusion. Your sheer enthusiasm and commitment will ignite some transformative action, sparking real change as we put those local plans into play and excel in achieving our EDI goals!

Do you have the creativity to facilitate best practice sharing, energise networking sessions, and throw sensational end-of-programme parties? Are you ready to step up and lead sessions with young people when the moment calls? Having a background in education or an understanding of the education system could be an advantage when joining some of our teams, it's like having an ace up your sleeve, whether you're familiar with the intricacies of the school year or you've walked in the shoes of a teacher.

If you are a strong communicator with sharp problem-solving skills and can transform ordinary moments into unforgettable events, you could be just the person we are looking for.

Expect the unexpected and embrace it. Come and be a part of our mission!

Why do we need Youth Development Leads? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

We are seeking a dynamic Carers in Employment Lead to drive a countywide initiative across West Sussex, engaging small and medium-sized enterprises (SMEs) to identify and support employees who have caring responsibilities. 

You’ll lead outreach to develop new partnerships, deliver training, and work closely with employers to embed carer-friendly policies and practices, helping to create inclusive, supportive workplaces.

If you excel in stakeholder engagement, have strong project management skills, and a commitment to improving the wellbeing of carers, we’d love to hear from you.

Interview Date 11 February 2026

Role Summary 

•  Project Delivery & Coordination: Implement the Carers in Employment Project plan, ensuring milestones and targets are met. 

•  Employer outreach and campaigns: Coordinate outreach campaigns to engage SMEs through letters, emails, LinkedIn, and networking events. Organise and deliver employer engagement activities, including targeted campaigns during Carers Week and Carers Rights Day.

•  Employer Engagement & Support: Promote carer-friendly policies and practices using resources such as the Carers UK ‘Employers for Carers’ toolkit. Provide advice and guidance to employers on flexible working, emergency leave, and statutory rights. Facilitate access to CSWS support services for carer-employees, including 1-to-1 advice clinics.

•  Training & Awareness: Develop and deliver carer-awareness training sessions for employers and HR teams. Develop and share best practice resources for workplace carer support.

•  Monitoring & Reporting: Track engagement metrics (e.g. number of SMEs reached, policies adopted). Prepare progress reports and contribute to impact evaluations.

•  Partnership Development: Build relationships with business networks, Chambers of Commerce, local employability programmes and local employers. Explore opportunities for fundraising and in-kind support from corporate partners

•  Work collaboratively with colleagues across Carers Support West Sussex to align the project offer with the wider support available in the localities.  

•  Promote the principles of Think Carer across all networks and proactively identify carers and opportunities through partnership working, outreach, community connections and networking. promoting carers as expert partners in care.
For a full list of responsibilities, please refer to the Job Description in the Recruitment Pack.

Employee Benefits 

Training and Development: Opportunities for professional development and training.
•  Flexible Working: Flexible working hours and remote working options.
•  Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
•  Healthcare and Employee Assistance Programme with perks and discounts.
•  Enhanced Maternity/ Paternity/ Adoption Pay.
•  Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

Before you keep reading

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

Our Culture and Diversity

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.

Values we are looking for in candidate

We are focused, putting carers at the heart of everything we do.

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

We are committed to behaviours that support:

Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed

If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you! 

Disclaimers
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please complete your application as soon as possible to be considered. 

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Job Description
As the Operations and Visitor Experience Manager, you play a pivotal role at CSC, with full
responsibility for our Centre in Cambridge Science Park and our secondary site, currently in
Wisbech.
An essential part of your role is to drive CSC’s direct revenue streams connected to the Centre.
You will lead your team in generating public and school bookings, and in overseeing community
audiences, private hires, and other groups, ensuring every visitor enjoys a seamless and
welcoming experience. You will also take a proactive approach to increasing visitor numbers,
expanding CSC’s membership base, and researching and developing new revenue-generating
initiatives that strengthen our long-term sustainability.
Your expertise in creating and implementing exhibition spaces will be instrumental in bringing to
life our annual delivery calendar of science themes, which is strategically curated to attract and
engage our audiences while supporting the delivery of our Programmes. You will oversee an
annual budget covering the shop and site facilities.
You will work closely with the Outreach and Innovation Manager to prioritise, schedule, and
maintain products and content in line with CSC’s core Programmes and commitments, ensuring
impactful experiences for all audiences. In collaboration with the Marketing and Communications
Manager, you will plan and execute advertising campaigns targeting both the public and schools.
You will also coordinate with the Corporate Partnerships Manager to develop opportunities for
corporate partners to support on-site exhibitions and events, ensuring agreed partnerships are
effectively tracked and delivered.
Beyond operations, you will champion excellence in STEM engagement, providing both positive
and constructive feedback to the Engagement and Logistics Lead to ensure CSC’s offerings
remain best-in-class. This is an opportunity to shape the visitor experience at CSC, ensuring it
remains dynamic, inspiring, and accessible to all.
Key Responsibilities
● Create a welcoming and engaging environment for all visitors to our centres.
● Support and line-manage the Delivery and Sales Administrator and the Finance and
Operational Support Manager.
● Take overall responsibility for Health and Safety across CSC sites, ensuring full compliance
with requirements at both centres. Implement corrective actions where needed, and
oversee training and incident management to maintain a safe and well-managed
environment.
● Achieve annual direct income revenue targets across Visitors, Membership, Shop, Schools,
Parties, and STEMtots (under-fives), track progress, report findings, and take corrective
action as needed.
● Develop and implement strategies to increase visitor numbers and drive membership
growth.
● Research, plan, and execute new revenue projects to diversify CSC’s income streams.
● Oversee asset records, maintenance priorities, budgets, contractors, and expenditures
across the Cambridge and Wisbech sites, ensuring the effective sourcing and delivery of
third-party exhibits and content.
● Deliver an annual plan for exhibition-floor themes, events, and site management,
coordinating with the Outreach and Innovation Manager and the Engagement and Logistics
Lead to align activities with multi-year programmes, partner commitments, and internal
schedules such as training and exhibit maintenance.
● Establish a multi-layered feedback system to collect, analyse, and act on visitor insights,
continuously enhancing our offering.
● Oversee CSC’s volunteering and work experience programme, ensuring recruitment,
induction, and ongoing support are delivered to a high standard.
● Work with the Director of Business Development to identify and address barriers for
schools, supporting bursary applications and additional funding opportunities.
● In coordination with your team, ensure the shop is stocked with appropriate products to
maximise sales, support at-home engagement with STEM after a family visit and promote a
message of sustainability.
● Increase school bookings through strategic planning, aligning with schools’ annual planning
cycles, targeted outreach, and the effective delivery of engagement programmes.
● Work with the Marketing & Communications Manager to plan and deliver advertising for
exhibitions, events, and school engagement, ensuring effective promotion of activities at
both the Cambridge and Wisbech centres.
● Manage the budget and oversee all contractors and expenditures related to the Cambridge
site and Wisbech.
● Provide financial support, working closely with the Director of Operations and Engagement
to ensure CSC’s operational sustainability.
Essential Criteria

Experience managing a visitor attraction, including responsibility for income targets and
cost control.
● A creative and engaging mindset, with a proven ability to work with a team to create
intriguing and popular spaces.
● A thorough and operational approach to planning, risk management, and the continuous
improvement of processes.
● Demonstrated success in increasing visitor numbers and driving membership growth
through strategic planning and effective execution.
● Experience in researching, planning, and delivering new revenue-generating projects.
● A strong track record of increasing school bookings through targeted outreach and strategic
programme design.
● Comprehensive knowledge of health and safety management, including experience in
leading compliance activity and training across multiple sites.
● Strong financial acumen, with the ability to support budgeting, forecasting, and operational
financial oversight
● Excellent verbal and written communication and presentation skills.
● A strong drive to deliver timely, high-quality outcomes in everything you do.
● Proven ability to adapt quickly and effectively to changing priorities.
● A commitment to equity, diversity, and inclusion.
● A collaborative work ethic, enabling you to work effectively with colleagues and partners
across a wide range of projects.
● Competent and confident in using standard computer applications.
● Achieve a satisfactory enhanced DBS check
● Full clean driving license
● Confident in using IT platforms, databases, and digital communication tools.
Desirable Criteria
● A passion for staying up to date with worldwide developments in science, technology,
engineering, and maths.
● Experience in using spaces to support learning or community development.
● Knowledge of sustainability practices in operations and visitor engagement.
● Project management qualifications or equivalent experience.
● Experience with CRM systems and membership platforms
● Experience in science communication or in working with families, adults, and children.
● Strong customer service skills and experience.
● Level 3 or equivalent qualification in a STEM subject.
Working Conditions

The primary location for this role is Cambridge Science Centre at Trinity Centre, Cambridge
Science Park, CB4 0FN; however, travel to secondary sites and the main office will be required.
One working weekend per month will also be required.

Content Designer, Digital Team.

4 Fixed-term contract roles: 2 contracts of 23 months, 2 contracts of 12 months.

This is an exciting opportunity to join The National Lottery Community Fund as a Content Designer.

You’ll mostly work on content to help people understand and apply for funding. This includes content for our website, as well as for application forms, emails and other guidance. You’ll also have the opportunity to help improve our content and user experience across the whole service.

You'll be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You’ll work with other designers, researchers, developers, and colleagues from the rest of the Fund to design content that meets user needs and reflects our values.

You’ll join a thriving group of designers who love sharing knowledge and experience. We’ll offer you support to widen your design skills, and opportunities to take part in training and communities of practice.

The responsibilities of the job include:

• designing and writing clear, user-focused content
• using research, feedback, and analytics to inform and improve content
• working collaboratively with designers, developers, and researchers
• collaborating with colleagues outside our team who do not have a user-centred design background
• making sure content meets accessibility standards
• building and deploying content on our website content management system
• contributing to our design community

Interview Details

Interview Date: 25, 26 February and 2, 4 March 2026

Format: Virtual interview

Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.

We’ll talk to you about where you are based and your working pattern if you get the job.

We will be hosting a briefing session on: Wednesday 21 January 2026,from 11am to 11:45am. To register or ask any questions please email the recruitment team.

How to apply

Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.

Essential Criteria:

• Design content to meet user needs and make complex language and processes easy to understand.
• Formulate hypotheses and gain insights from data and user research.
• Have a strong practical understanding of accessibility and inclusive design.
• Work collaboratively in an agile or fast-paced environment.
• Strong attention to detail and ability to follow content standards and style guides.
• Tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs.

​Desirable Criteria:

• ​Create prototypes (in software like Figma) and use content management systems (like Umbraco).
• ​Contribute to content strategies and policies.

Equity, Diversity and Inclusion ​

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)