Mental health jobs

At our charity, we believe in the transformative power of holidays - especially for families facing some of life's toughest challenges.

Behind every joyful moment we create is a team of dedicated professionals ensuring our operations are financially and strategically aligned. As we grow, we're looking for an Operations Manager who shares our values and wants to make a meaningul impact through scaling up delivery, unlocking new partnerships, and showing the impact holidays have on well-being and resilience. 

As Operations Manager, you'll oversee the end to end experience for families, ensure compliance and quality, and use data and insights to drive continuous improvement. You'll also play a vital role in demonstrating the difference our work makes to families, funders and to us.

If you're pasionate about operational excellence, thrive in a fast paced environment, and want to make a tangible difference for families across the UK, we'd love to hear from you. This is a hands-on management role with real scope to shape how we deliver and grow.

This is an opportunity to step into a rewarding & influential role that supports our Head of GINA to lead, grow & nurture GINA effectively. Encompassed by general duties, your role will revolve around offering support with 3 core pillars:

1. Grants & Funding

2. Business Development & Trading Income

3. Partnerships & Communications

The role blends income generation with relational working & creative communications to elevate visibility, strengthen engagement & enhance sustainability.

This varied role is an opportunity for you to gain exposure to a diverse array of areas involved in the leadership & management of a non-profit organisation. This role will encompass continual opportunities for ideas, creativity & exploration.

Salary: £29,064 (NJC 13) pro rota (plus pension contribution if applicable)

Hours of work: 16 hours a week (working days & times to be determined)

Location: Birmingham City Centre with remote working

Deadline: rolling

Please note, opportunities are open to women only (Exempt under the Equality Act 2010 Schedule 9, Part 1)

For more information & to apply, head to our GINA website. 

Main Duties & Responsibilities

Grants & Funding

To identify & secure grants to support our core support provision.

 

· Researching, identifying & pursuing grants & funding opportunities.

· Leading in the preparation & submission of high-quality small grant, bids, proposals & funding applications.

· Offering support with the preparation & submitting of high-quality large grant, bids, proposals & funding applications.

· Supporting the development of grant reports, impact summaries, outcome reporting & funder communications.

Business Development & Trading Income

To increase our support offering & trading/unrestricted income to enhance sustainability & meet the needs of women subjected to sexual violence & abuse. 

· The development, implementation & management of new & existing services, products & resources.

· To identify strategies, opportunities & ideas for growth, greater social impact, income generation & income diversification.

· Exploration of new revenue models & earned-income opportunities.

· To lead on projects associated with trading income generation & diversification.

Partnerships & Communications

To enhance our partnership working & communications to nurture supportive relationships in our community.

· Establishing, developing, maintaining & cultivating strong partnership working with individuals & organisations that support our work (including educational institutions, corporates, non-profits & other organisations).

· Nurturing partnerships to raise awareness of our work & enhance associated income opportunities.

· Developing partnership models, value propositions & partnership packages tailored to prospective supporters that facilitate support delivery, community engagement & organisational growth.

· Supporting co-design initiatives where appropriate with partners & beneficiaries.

· Supporting with marketing & communications tailored across platforms to our supporters & partners.

· Supporting with strategic marketing, communications & social media activities.

General

· Contributing towards creative idea exploration surrounding the growth & expansion of GINA, services, products & resources.

· Monitoring trends in the non-profit sector funding landscape including philanthropic shifts, corporate social responsibility & community needs.

· Collaborating & supporting with the line management of relevant volunteer teams to support with the above activities.

· Ensuring lived experience remains centred within all activities & continuously exploring opportunities for involvement & infusion of lived experience.

· Representing GINA at events (occasional travel)

· Undertaking any other duties as required by GINA (including, but not limited to operational & administrative tasks).

About Carers Bucks

At Carers Bucks we are committed to making a lasting and positive difference in the lives of unpaid carers across Buckinghamshire - from children as young as five to adults supporting loved ones through physical or mental illness, frailty, disability or addiction. We understand that caring can impact a person’s health, wellbeing and future opportunities and we are here to change that. 

Our vision is that every unpaid carer in Buckinghamshire feels recognised, respected and supported in their role – so they can access the right support, at the right time, in a way that works for them – regardless of age, circumstance and cultural or socio-economic background.

Our team is at the heart of everything we do. We foster a positive, supportive working culture where wellbeing matters, and professional development is encouraged and celebrated. 

Our values reflect our core principles and culture. They guide how we engage with service users and how we work as a team. We are

Kind                 
We understand the challenges carers face. With real compassion and empathy we are able to build confidence and resilience in both carers and colleagues. 

Inclusive         
We adapt our services to meet the diverse needs of all carers, making sure they feel seen, supported and empowered in their role. 

Collaborative   
We work together – with carers, partners and one another – to listen, learn and improve outcomes. 

Innovative       
We are curious to find better ways to support carers. We are open to new ideas and committed to improving what we do. 

Reliable           
We are informed, trustworthy and confidential. We do what we say we will - every time.

As a trusted local charity with over 20 years’ experience, we are continually evolving to meet carer’s needs and improve access to support. This new role is part of that process. 

About the Role

In this newly created role, you will work directly with the CEO, providing oversight and direction to Team Leaders to ensure that services operate effectively and meet contractual requirements. You will be passionate about making a difference to the lives of unpaid carers in Buckinghamshire, with the ability to make an impact quickly.  You’ll bring proven hands-on experience in a similar role working with a team to establish effective and innovative ways to deliver services. 
 

Main Responsibilities 

1. Strategic and Operational Leadership

·       Hold overall accountability for service performance and quality, working through the Adult, Young and Hospital Carers Team Leaders who lead day-to-day operations 

·       Ensure alignment with our strategic priorities and our commissioned outcomes.

·       Contribute as an active member of the Senior Management Team, supporting organisational strategy, planning and delivery.

·       Ensure that all carer services operate cohesively, with smooth transitions between age groups and consistent quality standards.

·       Use data and feedback to drive service improvement and innovation.

2. Service Delivery and Quality

·       Oversee the effective management of the Adult, Young, Young Adult and Hospital teams.

·       Embed a culture of high performance, reflective practice and continuous learning.

·       Ensure strong safeguarding practices are central in all services

·       Ensure systems are used consistently for case management, data recording and reporting.

·       Work with the Diverse Communities Worker and other leads to ensure services are inclusive, culturally sensitive and responsive to the needs of underrepresented groups 

·       Oversee the effective involvement of volunteers within carer services, working with the Volunteer Manager to ensure they are well-supported, trained and valued as integral members of the team.

3. People Leadership and Team Development

·       Foster collaboration and a supportive team culture built on the Carers Bucks values.

·       Line-manage and support the three Team Leads, ensuring clarity of priorities, effective supervision and professional growth.

·       Support wellbeing, resilience and a sense of shared purpose across teams.

4. Safeguarding

·       Act as Designated Safeguarding Lead (DSL) for Carers Bucks, providing advice and guidance to staff on safeguarding issues, ensuring compliance with policy and statutory requirements, and escalating concerns appropriately.

·       Maintain oversight of all safeguarding cases across the organisation and support Team Leaders in their DDSL responsibilities.

5. Partnership and Representation

·       Provide strategic coordination across thematic leads (Diverse Communities, Hospitals, Volunteers) to ensure alignment and shared priorities across services 

·       Represent Carers Bucks strategically with partners across social care, education and health. 

·       Support the CEO in relationships with commissioners, primary and secondary care, schools and VCSE partners to enhance identification and referral of carers.

·       Champion the voice of carers of all ages through partnership boards, networks and other forums.

6. Performance, Impact and Reporting

·       Monitor performance against contract outcomes, KPIs and quality standards.

·       Work with our Data Lead to ensure accurate reporting and a strong evidence base for our work. 

·       Analyse trends and learning to inform service design and improvement.

·       Contribute to quarterly and annual reports for commissioners and trustees.

·       Provide effective feedback upwards to the CEO.

7. Organisational Contribution

·       Contribute to strategic planning, risk management and organisational development.

·       Represent Carers Bucks at events, conference and key campaigns 

·       Lead on the co-design of new approaches, including digital and preventative models.

·       Stay abreast of local and national developments in carers’ policy and practice.

·       Undertake other duties as reasonably required by the Chief Executive.

Personal Attributes, Skills and Experience
 

Essential Experience or Qualifications

• Proven experience of operating at a similar level, leading a services team in the charity sector.
• Proven ability to lead, motivate and develop teams to achieve shared goals.
• Proven ability to quickly make an impact.
• Experience of delivering training or presentations to external audiences.
• Experience of report writing and using data to inform decisions.
• Proven experience of a commitment to Diversity and Inclusion.
• Experience of safeguarding principles for both adults and children and experience in applying them.
• A full UK driving licence and or access to own transport.

Desired Experience or Qualifications (not compulsory)

• Previous experience of working with carers, health and social care professionals.

Essential Skills / Knowledge 

• Strategic thinker, able to translate organisational priorities into clear operational plans.
• Confident decision-maker who can balance compassion with accountability.
• Skilled at managing change and fostering a culture of learning and improvement.
• Strong time and project management skills, able to balance competing demands.
• Excellent written, verbal and listening skills, with the ability to adapt communication to different audiences.
• Good general level of IT skills.
• Confident and persuasive when engaging with professionals across health, education, and social care.
• The ability to represent Carers Bucks positively and credibly at a senior and strategic level.
• Skilled in building and maintaining productive partnerships and networks.
• Understanding of equality, diversity and inclusion, and how to embed this in service design and delivery.
• Confident using data and outcomes measures to monitor impact and inform service development.
• Confident with figures. 

Desirable skill / knowledge

• Well-informed about carers’ rights, challenges and available resources.
• Awareness of developments in health, education and social care policy, and their implications for carers.

Personal Attributes

• Empathic, approachable and emotionally intelligent.
• Self-starter who is organised, proactive and solution focused.
• Calm under pressure, able to prioritise and make sound judgements.
• Collaborative and team-oriented, with a positive “can-do” attitude.
• Committed to the values and ethos of Carers Bucks and to supporting carers’ wellbeing.
• A willingness to actively participate in training and development opportunities.
• Ability to work flexible hours, occasional evening/weekend work as required. 

Why join us?
We have recently published our one-year strategy, guiding us through the next phase of our development. 

By joining our team, you will:

• Play a key role in shaping our future: You will support the CEO and guide the team as we enter our retender.
• Make a lasting impact: Your work will directly support unpaid Carers of all ages, enabling them to access the right support, at the right time, in a way that works for them.
• Be part of a supportive, passionate team. You will work with dedicated colleagues who are committed to making a difference and supporting one another.

If you are seeking a role where your contributions are recognised, your work drives real impact and you can help shape something meaningful, we would love to connect with you.

Employee Benefits Include:

·       25 days annual leave + Bank Holidays (increases with length of service)

·       3x Christmas Closure Days

·       Up to 5 days paid Carers Leave

·       Regular training and development opportunities

Diversity and Inclusion

We want our services to be representative of the community we serve. We are proud of the diversity within Buckinghamshire and particularly welcome applications from underrepresented groups.

How to apply
Please submit a CV and covering letter via our online portal on our website.
 

We are committed to being an inclusive employer. If you require any adjustments to the interview process or would like to discuss your access needs in advance, please let us know by emailing us (email address can be found on application portal) - we will do our best to accommodate you. 

Job title: Partnerships Manager

Reports to: Head of Fundraising

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales. We work in partnership with professionals who refer into the charity on behalf of the families, so they don't have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

Context of role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are an All-Wales charity providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

This role is subject to a DBS check.

Purpose of role:

This is exciting time to join the 2wish team as we continue to expand our services across England that will see us deepening our presence in England. We’re looking for someone who can seek out and build great partnerships, cultivate and manage large corporate donors whose values align with ours and help raise brand awareness. Someone who can proactively generate new and repeat business and enjoys networking and building relationships with both corporate sponsors and high net worth donors.

Main duties:

Team Leadership

• Line manage the Corporate Fundraiser and Events Coordinator, providing guidance, support, and performance oversight.

Partnership Development

• Identify and secure strategic partnerships to grow annual and long-term income.
• Develop and implement innovative and creative approaches to overcome challenges in generating funding and building partnerships.
• Lead stewardship and engagement of corporate supporters, including creating tailored plans and activities to maintain strong relationships and encourage long-term support.

Strategic Growth & Awareness

• Work with the Head of Fundraising to develop and implement strategies to increase funding, raise brand awareness, and expand 2wish’s reach across Wales and England.
• Conduct market research to identify new opportunities and target relevant leads.
• Plan and deliver tailored events and attend community and industry events to promote 2wish’s services, raise funds, and attract new audiences.
• Identify and recommend networking and speaking opportunities for the CEO and senior team to raise funds, increase awareness, and build strategic connections.
• Manage sponsorship opportunities to promote the charity’s mission and build new relationships.

Planning, Collaboration & Evaluation

• Work with the Head of Fundraising to set income targets, develop financial forecasts, and monitor progress.
• Manage budgets for partnerships activities, ensuring effective use of resources and achievement of fundraising goals.
• Analyse and report on the performance of business development initiatives, including partnerships and events, and adjust strategies accordingly.
• Collaborate with teams across 2wish, including fundraising and marketing teams, to align partnership goals with the wider organisational strategy.
• Support the development of targeted campaigns in collaboration with fundraising and marketing teams to secure new partnerships.

It is the nature of the work that tasks and responsibilities are in may circumstances varied and unpredictable. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish
• It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
• You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

What we do for you:

Salary: Starting salary of £32,000 per annum.

Contract type: Permanent

Hours: Normal hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: 2wish is currently working with staff to offer a form of hybrid working and this will continue for the foreseeable.

Additional benefits for our employees:

• An 'Employee Assistance Programme, ' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Free tickets to UK 2wish events, discounts for family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: 9 December 2025

We’re looking for a dynamic Head of Governance & Business Administration to play a pivotal role in ensuring our organisation runs with integrity, transparency, and impact. This is an exciting opportunity to influence how one of the UK’s most ambitious cultural organisations operates as we grow and evolve.

In this role, you’ll lead on governance, risk management, and compliance, acting as Company Secretary and Data Protection Officer. You’ll oversee business planning and reporting, legal and insurance matters, procurement, and organisational policies – ensuring everything we do meets the highest standards.

You’ll work closely with our Executive Director, Board of Trustees, and senior leadership team, building strong relationships and driving change that supports our vision for equality, inclusion, and sustainability.

JOB SUMMARY

To ensure that efficient governance, operational systems and controls are in place to manage Factory International’s Governance and Business Administration function.

This includes governance and acting as Company secretariat, data protection and acting as Data Protection Officer, accountable for Business Plan Reporting, internal communication, oversight of Legal & Compliance, Risk Management, Insurance, Policies & Procedures and Procurement

The key responsibilities for the Head of Governance & Business Administration include;

Governance & Risk

• Ensure robust governance frameworks and compliance with statutory and regulatory requirements
• Coordinate Board and Committee meetings, including scheduling, agenda preparation, and distribution of papers
• Maintain statutory registers and ensure timely filing of returns and documents with regulatory bodies
• Support FI Executive and Board in proactively managing risk, and accurately reflecting via the Company Risk register, working closely with Directors to ensure quarterly updates are shared with the Executive Leadership and Board of Trustees (including relevant sub-committees)
• Maintain consistency and compliance for all internal communication channels

Business Planning & Reporting

• Act as the organisational lead for Business Plan Reporting, ensuring alignment across all key grant funding agreements and business plan KPIs
• Oversee the annual cycle of statutory reporting to both public sector funders and trustees including all ad-hoc reporting requests across the business
• Attend key external stakeholder meetings with the Executive Director (e.g. MCC, ACE, GMCA) relating to reporting against grant agreements etc
• Work closely with key Directors, Commercial Leads (including the Trusts & Foundations Manager) on funding bids ensuring that commitments are consistent with our agreed internal Business Plan targets and objectives

Legal, Insurance, Data Protection & Compliance

• Ensure legislative and regulatory compliance in all systems and procedures around business administration
• Acting as lead organisational contact and budget holder for external legal support ensuring consistent processes are followed and value for money is achieved to meet the strategic needs of the business
• Ensure adequate data protection in place, devise and implement any additional process and/or training, and act as DPO, accessing external advice as appropriate
• Where required, support the achievement of essential consents such as Planning, Licence variations, Building Control, etc
• Manage the relationship with FI’s insurance broker, working with the Executive Director and Finance Director to ensure appropriate cover and regularly review policies. Overseeing the appropriate claiming of all losses

Procurement

• Acting as lead organisational contact for all Procurement Activity – working closely with the Executive Director to ensure consistent processes are followed and value for money is achieved to meet the strategic needs of the business
• Maintain oversight of the register of planned Procurement as well as responding to un-planned procurement requirements – working closely with relevant Directors and Executives

Policies & Procedures

• Overall responsibility for control and oversight of the organisation’s suite of policies and procedures, including requests for new procedures
• Ensure that key policies are updated by business owners and renewed as per the agreed schedule – ensuring a consistency of tone, content and that relevant checks/approvals have been managed at the appropriate level (Exec, Trustees etc)

Kingston Bereavement Support

Service Manager

Kingston upon Thames (On-site)

£45,000 - £49,000 (DOE) pro rata

Part-time 0.4 or 0.6 per week depending on experience and availability.

Permanent via Website

About The Role

Kingston Bereavement Support (KBS) is the only bereavement service in Kingston Upon Thames. We are a registered provider to local GPs and an organisational member of the Childhood Bereavement Network. We are organisational members of British Association for Counselling and Psychotherapy, and we work in accordance with their Ethical Framework.

The Service Manager will provide strategic leadership in the development and delivery of a  high-quality service for our clients. This role will drive continuous learning, service improvements, and strong partnership engagement to ensure that KBS provides the best support possible. We are looking for a committed and passionate person who can work as part of a small team to provide a professional, effective, and quality service, ensuring that equal opportunities are available for everyone.

The ideal candidate will have:

• Experience of managing experienced staff including personal development and objective setting.
• Experience of managing, monitoring and evaluating service or organisation provision.
• Practical experience of operational functions, ideally including IT, finance and marketing.
• A track record of fundraising through grants and other channels.
• Excellent leadership skills demonstrated in organisations experiencing major change.

Recruitment Process

Safeguarding the children, young people and adults we support is our top priority. We are committed to recruiting candidates who share this commitment to safeguarding, and we therefore apply robust recruitment and selection procedures to ensure all candidates are appropriate for the roles they apply for and are appropriately screened prior to appointment including DBS checks and social media background checks.

Please read the Job Description and Person Specification documents and complete the application form.

If you have any questions about the role or process, please get in touch. 

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.

No agencies please.

Closing date for applications: Midday Tuesday 6th January 2026

Interviews:   Likely to be online week beginning 19th January 2026

Our Benefits

We are a small and dedicated team.

• Annual Leave of 25 days and eight Bank Holidays (pro rata according to contracted hours).
• Access to learning and development to enable you to progress your career.
• An attractive pension scheme.

I am urgently seeking an experienced Interim People & Culture Advisor to focus on Change for a not-for-profit organisation based in East London. The role pays a salary in the range of £41,000 to £43,500 per year depending upon experience and requires hybrid working (2 days per week in the office) on a fixed term salaried contract starting ASAP until the end of March 2026.

Reporting to one of the Change People Partners, your key responsibilities include: -

• Providing high quality advice and guidance to managers and staff about change processes through various media such as at meetings or via the People Advice mailbox
• Providing support to the Change People Partners leading change at all stages of organisational change. This will include maintaining the datasheets for change, managing employee relations issues arising from change, producing accurate redundancy calculations, preparing documents and reports, reviewing terms and conditions of employment
• Working independently with the self-awareness to know when to escalate higher risk issues to the appropriate Change People Partners for guidance or resolution
• Creating solutions to problems (that are appropriate for this grade) that do not have a ready-made solution in the existing policies and procedures by seeking further advice internally and/or externally, exploring best practice and legislative guidance

The ideal candidate will have the following knowledge, experience, skills and competencies: -

• Significant experience of supporting managers, staff and people colleagues with organisational change processes gained within a complex work environment
• Proficient in using standard office IT and management systems, including using lookups in Excel
• Strong knowledge of employment law and the experience to apply that knowledge to manage employee relations cases end-to-end and know when to seek support from senior People colleagues or a third party
• Significant experience of organising and prioritising own workload on a day-to-day basis and of working to tight deadlines
• Chartered CIPD Member or equivalent experience to demonstrate the capability required for this role
• High attention to detail required for all work such as data and reporting management, letter writing and good work presentation in all aspects of associated administration
• Able to use information including policies to advise and guide managers on issues and employee relation matters
• Able to work as part of change project team and demonstrate strong planning skills to handle multiple priorities

If you have the skills, knowledge and experience for this role and you are available to start at short notice, please apply with your up-to-date CV and contact details.

Fixed-term contract (12 months, with possibility of extension)

1.5 days a week (12 hours – ideally split across days, with Wednesday mornings being preferable)

£25,500 FTE (£7650 pro rata)

Location: Remote, with one working day per month in central London

Reports to Director

Application: CV and cover letter required

 

The Loss Foundation provides free specialist support to those grieving the loss of a loved one to cancer. Our work ensures that no one has to navigate bereavement alone. As we continue to grow and expand our reach, we are looking for a Charity Administrator who can help us deliver a warm, professional, and responsive service to everyone who contacts us.

About the Role

The Charity Administrator will be the first point of contact for the public, handling all email and telephone enquiries with compassion, clarity, and professionalism. Many of the individuals contacting us are bereaved, and although this is not a counselling role, it requires a calm, sensitive, and emotionally mature approach.

The post holder will also support the administration of training enquiries, maintain spreadsheets and systems, and ensure the smooth running of key communication processes. This is an important role that helps shape people’s first experience of the charity and supports the wider team in delivering our services.

Key Responsibilities

Public Enquiries & Communication

· Respond promptly and warmly to all phone and email enquiries.

· Communicate sensitively with individuals who may be grieving, maintaining emotional warmth and professional boundaries.

· Provide accurate information about our support services, events, and resources.

· Represent the charity’s ethos through clear, compassionate communication.

Training Enquiries

· Act as the first point of contact for training-related emails and requests.

· Maintain spreadsheets and administrative systems to track enquiries, bookings, and follow-up actions.

· Liaise with the Director to ensure training enquiries are processed efficiently.

Administration & Organisation

· Maintain accurate records, spreadsheets, and digital systems.

· Support the maintenance of internal calendars, logs, and shared documents.

· Assist with general administrative tasks requested by the Director.

· Uphold confidentiality and GDPR standards at all times.

Outreach & Signposting

· Share information about the charity with councils, community organisations, and services as required.

· Support simple introductory outreach activities to raise awareness of our offerings.

General Responsibilities

· Work in alignment with the values and ethos of The Loss Foundation.

· Participate in team communication and supervision where appropriate.

· Undertake any other reasonable duties in line with the role.

About You

We are looking for someone with excellent organisational skills, a compassionate communication style, and the professionalism to handle sensitive or emotive enquiries. You will be someone who stays calm under pressure, manages detail well, and takes pride in helping things run smoothly behind the scenes.

Key Skills and Experience

Experience in an administrative, enquiries-based, or customer-facing role.

Strong written communication skills and a warm, steady phone manner.

Excellent organisational skills with strong attention to detail.

Confidence using spreadsheets (Excel/Google Sheets) and digital tools (Mailchimp, wordpress).

Experience handling sensitive information or emotional subject matter.

Ability to work independently and remotely.

Key Qualities

Compassionate, grounded, and emotionally mature.

Highly organised, reliable, and proactive.

Sensitive to the needs of bereaved individuals.

Calm and confident when managing competing demands.

Committed to our ethos and values.

What difference will you make?

As the first point of contact for many people, you will play a crucial role in ensuring that those reaching out - often during very difficult times - feel welcomed, informed, and supported. Your organisation and attention to detail will help the charity deliver its services smoothly, respond to training interest effectively, and maintain a consistent presence for those who need us.

Your work will directly support our mission to ensure that no one faces grief alone when they lose a loved one to cancer.

Application: CV and cover letter required

Job Purpose:

To support the delivery of WIPs housing programme in Manchester and Trafford, with a focus on women coming into contact with the police and women being released back into the community following a period on remand, providing trauma-informed specialist support to improve housing outcomes for women affected by the criminal justice system.

1. To deliver an effective housing intervention for women impacted by the criminal justice system.
2. To develop effective relationships with key stakeholders, such as housing departments, court-based and prison teams, to ensure a collaborative approach to women’s accommodation needs.
3. To provide expert advice and support to colleagues, including upskilling through information and training sessions, and supporting system change activities.

Job Purpose:  

To support the delivery of WIPs housing programme for unsentenced women, providing trauma-informed specialist support to women in HMP Bronzefield, and going through court processes, with a focus on improving housing outcomes for women affected by the criminal justice system.

Key Responsibility Areas

1. To deliver an effective housing intervention for women impacted by the criminal justice system.
2. To develop effective relationships with key stakeholders, such as housing departments, court-based and prison teams, to ensure a collaborative approach to women’s accommodation needs.
3. To provide expert advice and support to colleagues, including upskilling through information and training sessions, and supporting system change activities.

For the full list of responsibilities, please download the recruitment pack.

Terms & Conditions:

Start date: 2nd February 2026

Salary:£30,640 per annum (including £3,990 London weighting)

Location: Primarily based in HMP Bronzefield with some travel to South London.

Working hours: 35 hours per week

Contract: Permanent

Office Manager - Front of House

Temporary | Onsite | Monday–Thursday (30 hours per week)
London SE11 | £18.62ph
Duration - 2-3 months
ASAP Start 

We’re delighted to be partnering with a long-established national organisation to recruit a confident, organised and welcoming Office Manager to join their National Head Office on a temporary basis. This is a fantastic opportunity for someone who thrives in a people-centred, front-of-house environment and enjoys keeping a workplace running smoothly.
Based in a modern, recently refurbished office, you’ll play a key role in ensuring staff, visitors and contractors receive a professional and friendly experience. With around 15 people on site each day, this is a role where you can truly make an impact and be the trusted face of the organisation.

What you’ll be doing

• Overseeing the day-to-day running of the office, including inspections and coordination of any reactive repairs
• Managing all front-of-house duties: greeting visitors, answering calls, handling post and monitoring shared inboxes
• Maintaining security access systems, key fob administration and supporting emergency procedures
• Ensuring statutory compliance records are accurate, monitored and up to date
• Supporting basic facilities coordination, scheduling and petty cash
• Providing light support with the Estates CMS and the organisation’s new Dynamics 365 system
• Leading the reception rota and supporting a small administrative team to maintain consistent cover

What we’re looking for
We’d love to hear from you if you are:

• Personable, proactive and confident interacting with a wide range of people
• Highly organised, with the ability to switch comfortably between reception duties and operational tasks
• Calm under pressure, with a can-do attitude and a focus on delivering excellent service
• Experienced in office management, front-of-house work and/or supporting building services
• Comfortable ensuring compliance processes are followed and documented

This is a welcoming, sociable team where your contribution will be valued. There are opportunities to develop your skills, support wider projects and gain exposure to additional sites as the organisation continues to grow.
The details

• Fully onsite, Monday to Thursday (30 hours per week)
• A handover will be provided
• Immediate start preferred

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Join us as our Senior Legal Aid Advisor. We will always stand by people standing up to an unjust immigration system. We provide a safe haven for people to rebuild their lives and our Senior Legal Aid Advisor role is a key part of that. Sitting in the immigration team, you will work on our Legal Aid contract alongside a team of Immigration Advisors working on a mix of grant funded projects for migrants unable to afford private representation. You will work within a supportive environment, reporting to our Immigration Manager, and be able to develop your areas of expertise. We’re a small and collaborative team so you will have the opportunity to work closely with other members of the organisation. 

Main Roles

• Manage a full caseload of complex immigration matters funded by legal aid, including asylum, human rights, and deportation cases.
• Ensure compliance with regulatory and contractual obligations (IAAS, SRA, LAA).
• Complete funding applications, manage provider submissions, track time, prepare and submit legal aid bills and ensure compliance with LAA obligations.
• Provide ad hoc supervision, mentoring or training to members of the immigration team working on related immigration matters.

Please download our application pack to find about more about the Senior Legal Aid Advisor Role.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. This role is based at our Bloomsbury campus with work across various football facilities across London.

The role is a full time and fixed term contract until 31 December 2026. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). The role will involve some evening and weekend work to support event delivery. We will consider applications to work on a part-time, flexible, and job share basis wherever possible.  

We are looking for a UCL200 Events and Programme Coordinator to play an important role in supporting the celebrations of UCL's 200th anniversary through high-quality event delivery, excellent project management and careful relationship building.

Do you have experience delivering large scale events to an exceptional standard? Are you looking for a unique opportunity to flex your skills and create a historic celebration during a milestone year for UCL? If the answer is yes, then we want to hear from you.

Our ideal candidate will have experience supporting complex events or programmes, strong project management skills and will be comfortable managing multiple stakeholders to unite in a shared goal. 

Maintenance Assistant – Yeldall Manor, Reading

Are you practical, reliable, and passionate about using your skills to make a real difference in people’s lives? Yeldall Manor, a Christian residential rehabilitation centre near Reading, is looking for a Maintenance Assistant to join our dedicated team.

In this role, you’ll help keep our beautiful grounds and buildings in excellent condition, ensuring a safe and welcoming environment for our residents as they rebuild their lives. Working closely with the Facilities Manager, you’ll carry out day-to-day maintenance, repairs, and small projects across the site. You’ll use your own trade skills and coordinate with contractors and volunteers to complete tasks in plumbing, electrical work, general building maintenance, and appliance repair.

You’ll also play a key part in our planned maintenance programme, keeping records up to date and advising on improvements where needed. Occasionally, you’ll supervise and support residents as they take part in maintenance work, helping them develop new skills and confidence as part of their recovery journey.

Beyond the practical side, this role is about people. You’ll be part of a caring, faith-based community that supports men overcoming substance misuse. You’ll have opportunities to encourage residents in their recovery and spiritual growth, participate in times of prayer and worship, and contribute to the wider life of Yeldall Manor.

We’re looking for someone who is hands-on, organised, and able to maintain firm but caring boundaries. You’ll need to be comfortable working as part of a team, supporting others, and upholding the Christian ethos and values that underpin everything we do.

Yeldall Manor is a Christian organisation, and this role carries an occupational requirement for the successful candidate to be a committed and practising Christian, able to support residents in their spiritual journey (in accordance with Schedule 9 of the Equality Act 2010).

We are committed to safeguarding and promoting the welfare of our residents. The successful candidate will be required to complete an enhanced DBS check.

If you’re ready to use your practical skills to help transform lives, we’d love to hear from you. Please send your CV and a covering letter explaining your suitability for the role as outlined in the job description.

We look forward to welcoming you to the Yeldall Manor team!