Membership Manager Jobs

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Head of Membership and Communities Development

We are seeking a Head of Membership and Communities Development to take the Society forward in growing our membership.  Our members are at the forefront of the research that will help us solve and mitigate our big global challenges of climate change and biodiversitey loss so this is an exciting time to join us as we develop new membership categories, map out membership progression routes and offer fees that are inclusive for our diverse and international membership. ​

In the first 6 months in role, you'll oversee the first rounds of our new and prestigious Fellows membership, complete the launch of new membership fees across all categories and be working across teams targeting new audiences with new membership offers.  Within 12 months, you'll be working on a corporate membership offer.  You'll drive the Society towards a stronger "membership mentality" in everything we do, supporting staff and volunteers in identifying opportunities and promoting membership

This is a diverse and exciting people centred role and you'll be leading a team that

• Provide grants for research, training and travel

• Build and maintain a sense of community so that every ecologist, whether member or non member can find their community whether that is through a science focussed special interest group or people focussed network

• Values volunteers so that anyone who gives their time to the organisation and the wider community through us feels valued, rewarded and recognised for their efforts

 As a Head of role, this role is a great opportunity for someone ready to move beyond manager into developing senior leadership skills, you will report to and deputise for the Director of Communities and Inclusion and will work closely with managers in the Events and Professional Development teams ensuring that members (todays and tomorrows) are always at the heart of our activities

Core duties will include:

• Develop and deliver a membership strategy to support the British Ecological Society (BES)’s overall strategy, attracting new members and retaining current members, anywhere and everywhere
• Responsible for the work of the membership team in growing membership, reaching new audiences and increasing income generation. Set and monitor KPIs each year for the team
• Work with the Director of Communities and Inclusion and across the directorate to monitor strategic performance indicators
• Provide expertise to the Society in areas of membership, data management, grants and volunteer management
• Support the Senior Leadership Team, attending meetings as required
• Work with the Chair and members of Membership Committee to ensure that the BES meets its strategic goals in membership acquisition, retention and engagement

How to apply

To apply for this vacancy, please click the green button 'Apply for this job' via our recruitment portal to submit:

• Your CV - no more than 2x A4 sides detailing your education, training and work history, as well as any relevant key skills
• A covering letter - no more than 1x A4 side explaining why you wish to undertake this role at the BES
• Your Equality and Diversity information - this voluntary information helps us to assess the diversity of our recruitment and further improve recruitment processes in future. It has no bearing on the success of your application and is not considering as part of the shortlisting process.

Applicants must have the right to live and work in the UK. Successful applicants will need to provide evidence that they have the right to live and work in the UK. The BES is unable to provide visa sponsorship and unable to hire anyone living outside the UK.

Applications close Thursday 27th February, 9am. Please note the society reserves the right to close the vacancy early due to the volume of applications.

Glaucoma UK is the charity for people with glaucoma. Our vision is to end preventable glaucoma sight loss. We want everyone with glaucoma to be able to live well with the condition.

It couldn’t be a more exciting time to join our team.We have just developed a new Theory of Change and we are now embarking on a period of growth. With an estimated 700,000 people in the UK living with glaucoma – but only half of them knowing it – we want, and need, to do more. We want to fund more research, raise more awareness and help more people. And that is where you can make a real difference.

As our Helpline Manager, and leader of a dedicated and skilled team, a key part of your role will be to ensure that high quality advice and support is provided, and that service users receive a timely response. When we talk about the helpline, we mean support via telephone, email, Healthunlocked (primarily online peer support) and our buddy service (peer support in advance of surgery).

Position: Helpline Manager

Responsible to: Head of Support Services

Responsible for: Helpline Advisors x 3; Locum Helpline Advisors x 2 

Location: Home based with a requirement to work in the Ashford office on a regular basis (approx. once in every 2 weeks)

Hours: Full time (35 hours a week) with potential for occasional evening or weekend work

Salary: £39,305 (FTE)

Annual leave and benefits

• 25 days holiday per annum (rising by one day per year to 28 days after 3 years’ service), plus Statutory Public Holidays, pro-rated for new starters and part-time employees.
• Benenden Healthcare cover
• 24/7 Employee Assistance Programme
• Up to 5% contributory pension
• Enhanced maternity & paternity pay
• Funded support for learning and development

How to apply:

Please click on the Quick Apply button below. You'll be asked to submit a CV and covering letter.

Please note:

Only applications including a covering letter, which clearly details how you meet the requirements of the person specification, will be considered.

Closing date: 9am on Monday 24 February 2025.

Interviews: Tuesday 4th and Wednesday 5th March at our Head office in Ashford, Kent and interested candidates are urged to keep these times free.

What you’ll be working on:

• Ensuring helpline services are meeting the needs of people with glaucoma
• Ensuring high standards of service across the different helpline channels
• Supporting and developing the helpline team
• Leading the continuous improvement and development of the helpline
• Communicating and promoting the helpline

This job is for you if you have.…

• experience of developing and delivering services to a vulnerable client group
• experience of defining service specifications
• experience of demonstrating impact and quality in your work
• the ability to lead, manage and evaluate specific projects and able to prioritise workload to deliver projects on time and budget
• experience of line management and leading teams
• excellent communication skills (verbal and written) including the ability to translate complex scientific and medical information into accessible language and the ability to build excellent working relationships at all levels.
• an understanding of issues related to diversity and equality of opportunity and a genuine commitment to widening access to information

And finally.....

We will be in touch with shortlisted applicants by Thursday 27th February. Candidates with a disability who may need longer to prepare for an interview, or who have special requirements to be taken into account, are invited to contact us to discuss any necessary adjustments to the recruitment timetable.

This is an exciting opportunity to join a small but ambitious grassroots charity run by and for women seeking asylum. WAST has a proud track record of providing a safe space for women to come together in solidarity and campaign for justice in an increasingly hostile environment.

We are looking for the right person to work alongside WAST’s management group of women seeking asylum to successfully take forward WAST’s development priorities – supporting women through the asylum system, campaigning on the issues affecting them and supporting wellbeing through a trauma informed approach. You will work to maintain and develop WAST’s infrastructure and resources to ensure its continued strength and stability.

You will need to have relevant experience in charity or public sector management and fundraising, with a positive participatory leadership style. You will have excellent interpersonal and partnership building skills with a commitment to supporting women seeking asylum and to WAST’s values of compassion, respect, inclusion and empowerment.

WAST has recently restructured and expanded its staffing team. As Manager, you will be assisted by two part-time coordinators: the Engagement and Programme Coordinator (an established member of staff) and a new Coordinator role, which you will be expected to help define and recruit.

This is an exciting time for WAST as we look to develop with the growing needs of our organisation.

Background Information

WAST is run by and for women seeking asylum and currently has around 170 members. It was started in 2005 by WAST’s current Chair whilst fighting her own anti-deportation campaign and became a constituted charity in 2014. Its purpose remains to provide a safe space for women coming together in solidarity to offer support, share information and help each other to survive and to get their leave to remain in the UK. Women are at the sharp end of the ‘hostile environment’ with punitive government immigration policies and practice. WAST enables a process of empowerment through which women gain the confidence and strength to voice their experience and campaign for justice.

WAST is a place of hope and belonging with its core values of compassion, respect, inclusion and empowerment and its continuous development of its trauma informed peer support approach.

WAST is proud of its pioneering work giving a voice to women seeking asylum and inspiring other women around the country to set up similar groups. WAST has been at the forefront of national campaigning against detention, has published three books and created two plays, giving voice to women’s experiences.

Activities are led by the WAST Management Group elected by the membership and supported by WAST staff, currently a part-time Engagement and Programme Coordinator (and we will soon be recruiting for a second part-time coordinator role).

Application information

The post is based at the WAST office in central Manchester with some opportunity for remote working. The post is for 28 hours a week.

We welcome applications from all sections of the community. As an organisation led by and for women seeking asylum, we particularly encourage women with lived experience as a refugee or migrant.

There may be scope for the appointment to include a development phase for the right candidate. This could include the provision of some training and support to enable the post holder to fully meet all requirements of the role.

Battersea Operations will undergo significant change over the next two years by transforming our intake and rehoming processes and improving our customer experience to help more cats and dogs. We have an exciting transformation programme underway and we are at the delivery stage. To be successful we need to help frontline teams transition to new ways of working and take on a new CRM system, with minimal disruption to the day to day job. This role will work closely with cat and dog frontline teams (over 300 people) to help implement the change effectively.

You’ll work as part of the Senior Operations Management team, officially reporting to the Programme Manager, but work closely with the Heads of department and the wider transformational Data Programme team.

You don’t need to have experience of the rescue sector but you need to be resilient and be comfortable working around cats and dogs and the environment Battersea delivers in. This includes working with teams who are involved in ethical decision making that may result in euthanasia.

Please note: We are looking for candidates available to start with minimal notice. Due to the current stage of the programme, we are unfortunately not able to accommodate a notice period over 1 month for this opportunity. We apologise for any disappointment caused. Early applications are encouraged as interviews will take place on a rolling basis, and the role may be closed if filled.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 17th February 2025
Interview date(s): Interviews will take place on a rolling basis. 

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Since 2018, Connect: North Korea (CNK) has grown from a small community start-up into an effective and impactful organisation with an annual income over £500,000, mainly through grants from Trusts and Foundations. We now want to focus on building our supporter base and growing our individual giving programme to secure our long term growth.

As our new Communications and Fundraising Manager, you will play an exciting role in communicating with our individual and corporate supporters, identifying and engaging new supporters and growing our income to help us reach more members of our community.

You will lead on individual communications and fundraising initiatives, communicating in person, traditional and new media, engaging new supporters to our mission, sharing case studies and stories from our community to inspire them to donate. Your storytelling will position us in our supporters’ minds and encourage them to actively support CNK in 2025 and beyond.

Position: Communications and Fundraising Manager

Responsible to: Chief Executive Officer

Based at: Our offices in New Malden KT3 with some remote/home working.  We will be as flexible as possible to accommodate the right candidate.

Contract: Permanent. Full-time (35 hours per week) with occasional evening working required. Flexible hours/days possible whilst respecting core hours of 10am-4pm

Salary: £38,000 - £41,181 + 5% pension and gym membership

Benefits: 28 days holidays exclusive of public holidays. We also offer 2 additional days on top of this – 1 recharge day where the whole charity closes and 1 day in the week of a staff member’s birthday.

Your specific objectives will be to

• Grow our individual supporter base by 30% in 2025 through compelling stories, campaigns, traditional and social media initiatives

• Delivering impactful messages, responsive and successful online fundraising campaigns to grow our income from individual supporters to £50,000 per annum in 2025 and beyond.

This is a really exciting opportunity for a creative ambitious self-starter who enjoys a fast paced fundraising environment, is passionate about fundraising and communications, building relationships and creating compelling campaigns that inspire supporters to support our mission 

You are:

1) an experienced communicator, able to create compelling online campaigns and asks that grow our supporter base by 30%

2) understand the principles of fundraising and how to apply these principles to guide supporters on their journey from initial recruitment to regular giving

3) strategic in your approach, able to turn a little into a lot - so you know where best to focus your time and energy to achieve greatest results for CNK

4) passionate about our vision and mission, understanding that the more income we can raise from individual giving, the more services we can deliver to our disadvantaged community. You are committed to helping us achieve our target to raise £50,000 from our supporter base in 2025.

5) Organised, with an eye for detail and a talent for working in partnership with other team members. 

Primary duties and responsibilities will be:

Planning and reporting:

• With the support of CNK senior management, devise an action plan with measurable KPIs to communicate with our supporters and attract new supporters. You will be responsible for the delivery of this action plan in 2025.

• Use online analytics, social media insights, financial reports to report on KPIs (new supporters/followers, website analytics, conversion rates, ROI, number of new donations, average donation amounts) understand supporter motivations and use this learning to adapt our messaging to where each supporter is on their journey from recruitment to regular giving

Communications and Fundraising:

• Work with CNK team members to gather information, case studies, quotes and images and convert into compelling and engaging content for social media and our website. ‘

• Regularly update our website and social media platforms with insights, opinions, case studies, calls to action, to build our community of supporters

• Use social media platforms to build brand awareness and drive traffic to our website

• Plan and deliver innovative well thought out funding campaigns to convert existing supporters from once off donations to regular givers, nurture and steward donors to increase the value or frequency of their current donations

• Inspire our mailing list subscribers to give to us for the first time with the aim of increasing our new donor pool by 15% in 2025

Fundraising compliance:

• Save all communications and donor profiles, donations, giving history, gift aid agreements, correspondence, and communications with supporters on CNK CRM database. Uphold GDPR and comply with fundraising best practice.

Staff & Volunteer Management

• Recruit and manage volunteers to create visual content for social media. 

The role has no direct line reports at present but there may be in future, along with the prospect of promotion, budget permitting.
 

Essential skills and experience:

You will have at least three, and ideally five, years experience of:

• Communications and individual giving fundraising for a small charity, with a track record of developing and delivering successful individual giving campaigns that have generated 4 to 5 figure sums 

• building a community of followers and converting them into donors

• gathering information, case studies, data and finances, distilling and crafting high quality, well articulated compelling funding asks

• growing charity brand and positioning, thorough consistent approach, campaigns, asks,use of language and artwork

• digital marketing including social media, email marketing, and website content management

• designing tools, inputting data and keeping CRM software updated, using data analytics to report on donor journey and drive fundraising decisions

• relevant fundraising regulations and best practices, including GDPR compliance.

You:

• Can work quickly under pressure in a fast-paced environment.

• Are highly organised, able to act on own initiative, able to manage multiple projects and deadlines

• Have excellent written and verbal communication skills, able to craft compelling asks to engage and inspire donors.

• Have engaging people skills, friendly, approachable with a positive attitude. You enjoy talking to donors about CNK on the phone, by email, in person and are unafraid to ‘make the ask’. Can engage collaboratively and constructively in a small team with an entrepreneurial feel

• Are creative and confident in suggesting ideas and solutions. You are ambitious for what your role can deliver for our community.

• Are committed to supporting and embedding lived experience across CNK

• Are keen to build and develop your role as suits the needs of the organisation

• Can speak Korean although this is not essential to the role.

We welcome and encourage applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or learning), LGBTQI+ or relationship status, pregnancy and maternity, race, religion and belief, gender or social class.

Children and Young People's Service Manager

· Hours: 28 per week (negotiable working pattern across Monday to Friday)

· Negotiable working pattern across Monday-Friday

· Occasional evening and weekend work

· Contract: Temporary fixed term until 31st March 2026 (potential of extension subject to funding availability)

· Salary: £35,000 per annum (pro rata)

· Location: Gwent wide (based at a Cyfannol Hwb, negotiable with options of Newport, Pontypool, Ebbw Vale, Abergavenny)

· Internal secondments considered

· Participation in tier 3 on call rota (paid)

· All staff must work flexibly on occasions to meet the needs of the service

· Agile - working where and when required, to do the job most effectively

Purpose of the post: To lead on the development and delivery of high quality, trauma informed, person led VAWDASV services for Children and Young People at Cyfannol Women's Aid.

Specific Responsibilities: 

· Member of the Senior Management Team, key contributor to bringing Cyfannol's Vision, Mission and Values to life

· Collaborate with the Director of Support Services and other Service Managers, contributing to the development and delivery of both the Organisational Strategy and the Support Services Strategy

· Lead on creating a safe, supportive and explorative space within your own team and the wider organisation

· Lead the CYP team in an inclusive, engaging and empowering way (including recruitment, induction, supervision, training, development) supporting and coaching them to do likewise with their team members

· Oversee the service for children and young people, ensuring that they are at their centre of their own support, are fundamental to service design and to influencing the wider VAWDASV sector

· Collaborate with the Fundraising Manager in providing reports and returns to grant funders

· Collaborating with the Senior leadership and Senior Management Team in the development and sustainment of future services

· Manage the budget for your area effectively, acting as Budget Holder, meeting frequently with the Finance Team to review income and expenditure and manage under/overspend

· Manage operational obligations linked to funding contracts

· Lead compliance and continual improvement of CYP services through policy, procedure, internal audit procedures and external quality standards

· Oversee Safeguarding for CYP services, complying with internal and external policy and legislation, and ensuring the team awareness of their safeguarding responsibilites

· Oversee risk management compliance within CYP services in terms of both the team's safety and that of the individuals using our services

· Lead the development and oversee effective relationships across statutory, voluntary and community partners and referral agents

· Oversee keeping abreast of current research and good practice in relation to working with CYP's affected by VAWDASV and manage implications for services

· Communicate on your area of operation, sharing outcomes, achievements, gaps and feedback to our SLT, our Board of Trustees and external stakeholders where appropriate

· Undertake any other reasonable duties as required

General: 

Contribute to the:

· Development and achievement of our Vision, Mission and Objectives

· Promotion of our values, culture and aspirations

· Creation of a safe, supportive and explorative working environment

· Promotion of Equity, Diversity and Inclusion

· Upholding of our Polices and Procedures

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances

Closing Date: 9am Wednesday 26th February 2025

Interview Dates: 6th and/or 7th March 2025

Important note: In the ‘personal statement’ section of the application form, ensure you detail how you meet the essential and /or desirable criteria that is ‘assessed in application form/cv’ on the Person Specification table. – This is important in our shortlisting process

This role is open to everyone (it is not restricted by any gender)

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.

Supporting the Partnership and Engagement manager to deliver a sustainable membership and partnership model that advances pace in a constantly moving and diverse climate.

As part of the membership team, you will pro-actively increase member engagement whilst nurturing existing relationships and demonstrating commitment to promoting the value of helplines.

We are seeking a dynamic and highly motivated individual with excellent communication skills.

You will be central in supporting HLP’s sustainability and will nurture existing relationships and partnerships to progress continued growth and attract new and diverse collaborations.

You will ideally have experience of working within a fast-paced and proactive team. You will enjoy engaging with a wide range of diverse stakeholders.

The role is predominantly home-based with regular travel to meetings and events. 

We offer attractive staff benefits including 25 days’ annual leave rising with length of service, a company pension scheme, free life assurance and an employee assistance programme.  HLP is committed to equality of opportunity.

Coin Street Nursery has a fantastic opportunity for a Deputy Operations Manager, to join our friendly and committed team, where you’ll will be part of the first-class nursery management and ideally be familiar with working in a similar setting, though this is not essential.

You will be working in a busy nursery office and will provide proactive management of our occupancy across our childcare provision, monitor income and expenditure to ensure we deliver against our agreed budgets. You will be the first point of contact for families interested in our provision and work with colleagues to ensure onboarding of new families is seamless.

The Nursery team works in collaboration with the Family & Children’s Centre, this role is crucial in providing organisational support and line managing two Data Outreach Officers. 

We are looking for a deputy manager who can demonstrate the following:
•    Proven administration and customer service experience
•    Financially literate, with an ability to understand, monitor and meet budgets
•    And ideally experience in managing and allocating resources (for example staffing rotas, budget allocations, stock control. 

What We Do

We provide the opportunities and spaces for people to lead their own change.

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality live, work and play spaces on land which we own.

We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities.  We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.

Extras

In return, we can offer you:
•    35 days’ annual leave (including bank holidays) pro rata for part time staff (increases with length of service)
•    8% contributory pension scheme (5% employer contribution, 3% employee contribution)
•    Health and wellbeing support, including online mental health therapy sessions
•    Free gym membership at Colombo, annual flu jabs
•    Commitment to training and development

Contract

Full time, 35 hours per week, permanent

Shift rota basis working either 7:45am- 3:45pm, 8:30am-4:30pm, 9am – 5pm and 10am-6pm

Salary

£38,300 per annum

Closing Date

Please send your application by midnight on 16 February 2025. 

Successful candidates will be required to undertake an Enhanced DBS check. 

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital by managing the volunteer service, hospital shop and patient information hub. 

The Position

The Shop Manager is an essential role, responsible for day-to-day management of the Friends shop at Moorfields City Road, including customer service, stock control and cash management.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities:

1. Manage Shop Sales and Customer Service

2. Manage Stock, including annual stocktake

3. Manage cash flow and budget control

4. Develop and promote the shop as central source of information about ‘The Friends’.

Membership Co-ordinator 

Reporting to: 

Membership Account Manager - West of England (WoE) 

Salary: 

£24,000 pa 

Hours: 

37.5 hours per week 

Terms: 

Fixed Term – 1 year, 25 days Holiday pa (pro rata, exc. Bank Holidays), 5% pension contribution, Employee Assistance Programme, Line Managers Support Line, enhanced leave (sickness, parental), flexible working, individual training budget

Location: 

Bristol based hybrid role, with regular work in Bristol warehouses, and occasional travel to Plymouth and members 

Work with: 

Membership Account Manager – Devon & Cornwall (D&C), Membership Support Officer, Finance, Compliance, Operations,  Fundraising & Communications 

Purpose of the post:  

This exciting role links our 300+ organisations that receive food from us, known as our Community Food Members (CFMs) and our thriving operation. As Membership Co-ordinator, you’ll work across the charity with the Membership and Warehouse Teams, and our large and diverse team of volunteers to support our Community Food Members that receive surplus food from FareShare South West (FSSW) delivering a smooth service to CFM’s, and efficient operations within FSSW each week.    

Working closely with the membership account managers across the region, you’ll act as a champion for our members, ensuring the service is delivered to a high standard and, communicating with the rest of the team, ensure a high level of satisfaction and retention through customer service. You will support and improve the effective integration of Membership and Operations, to ensure that our operation continues to run smoothly. You’ll be based mainly at the Central Bristol Office with occasional travel to the Plymouth Warehouse and visiting our community members across the South West.  

Key Responsibilities 

Member Support 

· Lead on liaising directly with members on onboarding, offboarding, queries, complaints, seasonal schedules and general account administration.  

· Lead on resolving daily queries and issues from our existing members (e.g. food issues, product recalls, etc.) 

· Use the Charity’s Customer Relationship Management (CRM) system to manage engagement with members.  

· Food Allocation Writing – supporting/working with/covering the Membership Account Managers/ CFM Support Officer, writing allocations for Members/Routes.   

· Coordinate changes and updates to the Delivery Schedules according to seasonal demand and feedback from members – including member food profiles, contact details, addresses, delivery instructions.   

· Supporting the Membership Managers in the execution of special membership events, targeted campaigns and projects (i.e. Holiday Activity Fund (HAF)). 

Membership and Internal Stakeholder Integration 

· Liaise between the Membership Team and other internal stakeholders, to keep up to date with membership developments, including any requests for a change to service. 

· Support core functions with key developments to membership service e.g. Bulk Pallet deliveries, development of ‘Surplus Surplus’ initiatives, events, frozen food. 

· Coordinating with members and Head of Compliance to ensure high levels of compliance within the membership function. 

· Work with the Warehouse Team on developing and implementing operational improvements to increase efficiency and the quality of service provision. 

· Engage with the Fundraising and Communications Teams to provide key data on membership. 

Compliance and Health & Safety 

· Operate according to the FareShare Food Safety Manual.   

· Undertake relevant training in Food Hygiene and Health & Safety as required.   

· Maintain up to date health and safety documentation for all CFM’s. 

· Conduct in person visits of members to carry out kitchen and compliance checks. 

General 

· Be willing to receive and engage positively with any visitors to the warehouse. 

· Support FSSW events. 

· Uphold high quality customer care and standards of conduct when dealing with all stakeholders and the general public. 

· Ensure the security of the FSSW Regional Centre and all assets located within it, including food, and maintained at all times. 

· Driving duties where appropriate for membership support. 

Person Specification - Essential knowledge, skills, and experience 

· Experience in customer facing roles. 

· Initiative and energy, able to work independently and in a team. 

· Ability to develop, initiate and maintain systems and procedures. 

· Excellent communication and interpersonal skills. 

· Good administrative and organisational ability. 

· Problem solver and competent decision maker. 

· Full UK driving licence. 

· IT competent and able to use various IT platforms/systems. 

· A clear commitment to the ethos of FSSW, and to the agreed plans of the organisation, and able to positively contribute towards its achievement. 

· Feels comfortable connecting with members and other teams using varying tools (i.e. Phone, email, slack, teams etc). 

Salary: £29,000 - £33,000 per year (depending on experience, pro rata for part-time)

Hours: 37.5 hours per week (or min. 30 hours per week).

Flexible working hours, including some weekends and evenings. Home working will usually not exceed 1 day p/w.

Contract: Permanent

Join Our Passionate Fundraising Team as a Partnerships Manager!

Are you ready to create meaningful partnerships that make a real difference? Weston Hospicecare is looking for an enthusiastic and strategic Partnerships Manager to join our Fundraising Team. This is a fantastic opportunity to build relationships with businesses, community groups, and healthcare providers, securing vital support that enables us to provide exceptional care for patients and families in our community.

As Partnerships Manager, you’ll develop and manage corporate and community partnerships, securing funding, sponsorships, and volunteering opportunities. You’ll play a key role in designing impactful engagement packages, delivering mutual benefits to both our supporters and the hospice.

What You’ll Be Doing:

· Develop New Partnerships: Build relationships with businesses and organisations to secure income, sponsorships, and long-term support.

· Engage with the Community: Represent Weston Hospicecare at networking events and forums, inspiring organisations to get involved.

· Create Tailored Sponsorship Packages: Develop engagement opportunities such as Charity of the Year, event sponsorships, and corporate volunteering.

· Support Fundraising Events: Secure corporate support for key campaigns, including Pines for Pounds, Blue for You, and charity balls.

· Showcase Our Partnerships: Work with the communications team to highlight supporter contributions through our website, social media, and events.

· Strategic Contribution: Collaborate with the Fundraising Director to shape corporate fundraising strategy, track income targets, and ensure compliance with best fundraising practices.

What We’re Looking For:

We’d love to hear from you if you have:

· Experience in corporate partnerships, business development, or community engagement.

· Strong networking and relationship-building skills.

· A creative and strategic approach to securing and managing partnerships.

· Excellent communication and presentation skills.

· The ability to manage multiple projects and work to deadlines.

Why Join Us?

In return for your dedication, we offer:

• A meaningful role where you’ll see the direct impact of your work.
• Opportunities to grow and develop your skills.
• A supportive and passionate team.
• Flexibility with time off in lieu for evening and weekend work.

Please note: CVs cannot be accepted without a completed application form.

Application Deadline: 19th February 25 (midday)
Interviews: Week commencing 24th February 25

We warmly welcome applications from all sections of the community.

Job Title: Connect Membership Officer

Salary: £17,756 per annum (£17,306 Salary for 21 Hours Per Week + £450 Homeworking Allowance)

Hours & Contract: 21 hours per week - Fixed Term Contract Until March 2026

Location: Homebased anywhere in UK with occasional travel to in person events

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults,  as well as our expanding TACT Education Service and our new Health Service. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

TACT achieved 16th place in the UK Best Companies Work For survey results in 2023, with 91% of employees acknowledging that the organisation is run on strong values and principles and 94% stating they feel proud to work for this organisation.  

This is an exciting opportunity to undertake pivotal role as Membership Officer with Connect.  The successful applicant will have a strong administrative background with excellent customer service skills and time management.  As the first point of contact for Connect you will have a key role to play in promoting the services of the scheme and encouraging membership and engagement. This will be a fulfilling role as your professional skills will potentially have direct impact on the success of  initiatives and activities provided for the benefit of Connect's care experienced members. 

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.  

Overall Duties of the Membership Officer will include:

• Being the first contact for promoting the benefits Connect Membership to potential members.
• Providing assistance and/or signposting for members communications and enquiries.
• Working closely with the Connect Lead and other internal colleagues create administrative systems and processes supporting membership.
• Data collection and analysis, requiring exemplary record keeping.
• Assisting with organising events and other membership activities.
• Supporting quality assurance processes within the Connect programme by establishing new and / or refining existing systems.
• To work closely with TACT colleagues to enable Connect's strategies and objectives.

TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus 8 annual bank holidays (pro rata).
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

The Membership Officer may be homebased within England, Scotland or Wales and may be required to travel to face-to-face meetings occasionally for training and team wellbeing events.

A Standard / Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

Please see the Job Information Pack, Job Description and TACT website for more detailed information.

• Closing Date: Sunday 9th February 2025
• Interview Date: Monday 17th February 2025 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

Patrons and Legacies Manager

Ref: LL/25/01

Part-Time - 28 hours per week (0.8 FTE), worked between Monday and Friday

£38,929.50 - £45,417.75 FTE per annum, plus benefits

St James’s Square, London SW1 (with flexibility in line with hybrid working policy)

About The London Library

For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.

About the Role

We are seeking a Patrons and Legacies Manager to join our dedicated Development team.

In this pivotal role, you will:

· Oversee and manage the Library’s regular giving patrons programme - develop and implement strategies to maximise patrons’ income, retain and increase the number of patrons

· Oversee and manage the Library’s legacy giving programme, develop and implement strategies to promote legacy giving, steward legacy pledgers and grow the number of legacy pledgers

· Support with the management of international giving programmes including leading on the US patrons programme

About you

You will have:

· Demonstrable experience of fundraising from individual donors

· Demonstrable experience of donor or patron management and administration, legacy management and an understanding of legacy giving, preferably within a cultural organisation

· Ability to work with absolute discretion, confidentiality, tact and diplomacy

· Excellent communications skills, with meticulous concern for detail and accuracy, able to convey information orally or written in a clear, concise, and friendly manner, and present effectively to groups of people

· Ability to work independently or supportively as part of a team, facilitating and co-ordinating work of others to achieve common goals.

· Be competent in the use of specialist fundraising/membership software and familiar with the Library’s CRM, MS Dynamics, learning new systems quickly

Personal attributes include:

· Self-motivation and confidence, presenting a positive and professional image at all times

· Flexible and adaptable to change, with the ability to play a proactive role in a small office

· Pleasant, approachable and helpful, even under pressure

Why join us?

The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.

If you have the expertise to deliver a great patrons and legacies management experience and are passionate about using your skills to contribute to the development of The London Library, we want to hear from you!

To apply

Please visit our website via the link and complete an application form including the Library's equal opportunities monitoring form.

CLOSING DATE: Sunday 2 March 2025 @ midnight

INTERVIEWS: week commencing 10 March 2025

Please note:

We can only consider candidates with the current right to work in the UK.

We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

Do you have experience with charity event management and stewarding supporters? Do you thrive by achieving or exceeding financial and non-financial KPIs? Yes, then the fundraising team would love for you to keep on reading. 

We are recruiting a Challenge Events Manager as part of our Fundraising team. This is a flexible role, working from both home and our offices. Flexibility is key for this role as there will be some expectations for working evenings and weekends at events. The fundraising team do meet one day per week at our London office. 

This is a full time (37.5 hours per week) for 16-18 months but we are open and flexible to part time or job share for the right candidate. 

As part of the Events Manager role, you will be playing a significant role in managing and delivering the charities growing special evens portfolio, which includes key event such as The London Marathon. This is a great, rewarding role where you will have the opportunity to learn and develop your knowledge and skills. Are you someone who can deliver an outstanding event experience that will inspire long lasting relationships with the charities committed supporters?

You will need:

• Proven experience of building long-lasting relationships with supporters
• Excellent verbal and written communication skills
• Management of 3rd party events

• Proficient digital, data, marketing, and stewardship skills

At Mencap, we value a diverse and inclusive workplace, and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!

If you are passionate about making the UK the best place in the world for people with a learning disability to live happy and healthy lives and are looking for a rewarding challenge where you have a team that are dedicated to supporting your personal progression, then this is the role for you!

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website.

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

• 24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
• Service related sick pay when 6 month probation is completed
• Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
• Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
• Loans for debt consolidation,bikes, computers and phones when you have been with us for 6 months
• Interest free season ticket loans
• Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
• Free access to round the clock employee assistance program for advice and support
• Quarterly award scheme and recognition at every 5 years through our YouRock program
• Access to award winning training and development

*T&C's apply based on contract

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.

Our work includes;

• providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
• providing advice through our help lines and web sites