Marketing And Communication Manager Jobs in City Of London, Greater London
The Football Foundation are partnering exclusively with Robertson Bell in their search for a permanent Head of Finance. The Football Foundation are the Premier League, The FA and the Governments charity that helps communities improve their local football facilities through football grants.
The Head of Finance will lead the finance team, ensuring robust financial management and sustainability to support our charitable objectives. With responsibility for a team of five you will lead and provide statutory, financial and management accounting, including all financial planning and analysis, for the Football Foundation (Foundation) and the Premier League Stadium Fund.
The role:
- Develop and implement financial strategies that support the organisation’s visions e.g. treasury management, developing long term cashflow strategies to maximise returns to the organisation.
- Lead and work with the SMT, Management Group, PMO Lead, and Data & Insight team to create and maintain financial and cost models to support the development and finalisation of strategic plans, budgets, and forecasts, focusing on the relationship between services, resources, and productivity.
- Work with the CFO in preparing and presenting the consolidated budget and plan to the SMT and ARG Committee.
- Develop high level models to support strategic and operational decision making, e.g. assessment of financial sustainability of grant applications and monthly reporting to funders in line with contractual obligations.
- Continue the development and transitioning of the finance team from a mainly transactional team to a team providing forwarding looking information. Enhance collaborative decision making through improved business partnering and transparent reporting.
- Ensure all legal entities comply with relevant legislation and prepare statutory accounts, corporation tax, VAT, Charity Commission, and other statutory financial returns as appropriate.
- Lead and manage the finance team, motivating and developing them so that that they are clearly focused, competent, and work effectively and efficiently.
The organisation:
Since we kicked things off in 2000, we’ve been privileged to make a truly transformative difference to grassroots sport across the country. As a result of our funding partners investment, every day we see the incredible impact of the game on physical fitness, mental wellbeing, bringing communities together and the local economy. With the investment from our funding partners the Premier League, The FA and the Government, we are making a big impact. We're helping to transform communities and the lives of individuals through delivering outstanding grassroots sport facilities.
Essential criteria:
- Professional accountancy qualification (e.g. ACA, ACCA, CIMA) with significant post-qualified financial and operational management experience.
- Proven experience at a senior level in a finance role with responsibility across the entire finance function, including hands on experience in delivering business partnering.
- Knowledge of the legislative, tax and regulatory framework of companies, ideally in the not-for-profit sector.
- Leading an end-to-end external audit process.
- Developing/improving and implementing financial procedures and controls.
- Strong presentation and interpersonal skills with the ability to communicate and interpret complex issues at Board level, and to communicate and manage well at all levels of the organisation including experience of working with non-executives.
- Can demonstrate a ‘can-do’ attitude to delivering organisational change and improvement.
- Strong leadership skills, including the ability to motivate and develop team members.
The position will be based at The Football Foundation’s head office at Wembley Stadium and requires on average 2 visits per week to the office, dependent on business need. The closing date for applications is 29th October with first stage interviews taking place on the 7th November.
Applications will be under constant review before the closing date, so please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!
Trees for Cities is the only national charity dedicated to improve lives by planting, protecting and promoting urban trees. We do this by working closely with communities, landowners, partners and funders to deliver transformational change in towns and cities across the UK and overseas. We plant trees in schools, streets, estates, parks and open spaces to create nature-rich urban woodland, hedgerows, orchards, avenues and playgrounds.
The charity is experiencing an exciting period of growth and development, with expansion in both their programme activities and income. As we adapt to this growth, we are also enhancing our internal operations by strengthening systems and improving efficiencies. We are in the process of shaping our latest organisational wide strategy, set to launch in April 2025, which will focus on broadening our reach and impact across the UK.
In addition to leading a small team and overseeing day-to-day financial management, this role will contribute to key initiatives such as enhancing our fund accounting and management reporting, refining project cost modelling, and reviewing finance policies and processes. As a business partner to budget holders, the role will provide leaders with the knowledge, insights, and tools to strengthen budget management and forecasting, building on the supportive and engaged relationship the finance team already fosters across the organisation. You will work closely with the Director of Finance and Operations on finance strategy and change management projects.
This role presents an excellent opportunity for someone eager to make a lasting impact within the finance function and wider organisation. It offers the chance to develop your strategic and leadership capabilities while advancing your career. Ideal candidates will be fully qualified accountants who bring strong technical accounting expertise and project management skills, ideally gained in practice navigating complex financial accounting management and reporting. A passion for proactive collaboration with staff in leadership and advisory roles is essential, as is an interest in the vision and mission of the charity.
To learn more about the role and organisation, please download the full appointment brief below, which also outlines how to apply.
Inclusion North exists to make inclusion a reality for all people with a learning disability, autistic people and their families. We are looking for an experienced leader who can rise to the challenge of taking Inclusion North forward into the next exciting phase of our development.
This is an excellent time to join Inclusion North. The organisation is strong and well-established with a solid reputation and a busy portfolio of work. But we also have the capacity to grow and develop, taking the excellent work we have created to a wider audience and seeking new opportunities to have an even greater impact.
We pride ourselves on being an excellent employer that takes the development and wellbeing of its people seriously, so the successful candidate can look forward to a robust induction, ongoing support and supervision and a range of development opportunities.
As a values-led organisation, it is not just what we do that matters but how we do it. Inclusion North is founded on an equal partnership between people with lived experience of learning disability and autism and their families, and people who bring their professional experience of making inclusion a reality. We are looking for a leader who embodies these values to join our dedicated team.
If you feel excited by the challenge of leading Inclusion North into the future and you have the values, skills and experience that we are looking for we look forward to receiving your application.
Hours, contract period and location
Full time, 37.5 hours per week (candidates can request flexible working). Permanent contract.
Home-based. The role requires some travel across the North East, North Cumbria, Yorkshire, Humber and Derbyshire.
Salary: £57,000 - £65,000 depending on experience
Closing date for applications: 9.30am Monday 28th October 2024
We are a Disability Confident Employer.
Informal online information sessions - Monday 7th October 6.30pm and Tuesday 8th October 12.30pm
First Stage interviews online - week beginning 11th November
Second Stage interviews – candidates will be required to attend a full day face to face in York 21st November
Informal online information sessions - Monday 7th October 6.30pm and Tuesday 8th October 12.30pm
First Stage interviews online - week beginning 11th November
Second Stage interviews – candidates will be required to attend a full day face to face in York 21st November
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Evolve, a leading mental health counselling charity, is seeking a part-time administrator receptionist, to be the first point of contact for clients seeking our non-emergency professional mental health counselling services.
The postholder will manage phone calls and web enquiries through to successful conclusions via our Head of Counselling and their team of over fifty counsellors, creating and maintaining client records with Charitylog – a client records management system.
They will be the key source of information and support for this team of counsellors, who all work remotely currently across greater Cambridgeshire, Northants, and Peterborough areas, making sure they have all necessary support and information for their roles.
Our administrator will also organise and manage all other corporate information for the Trustee Board, the CEO, and their leadership team plus our volunteer staff – building an effective ‘memory’ for Evolve and helping us to grow and support more people.
More than a conduit for enquiries, the successful applicant will be initiative-taking and self-directing, taking immediate action and ownership of their tasks and ensuring 100% completion. A high degree of professionalism, and a regard for boundaries and confidentially are essentials, as is resilience for a sometimes-challenging role at a time of change and growth in Evolve. Strong abilities in the use of IT and especially records management systems are vital for this post.
Please refer to the attached Job Description & Person Specification for full details of this role. We are wanting to make an appointment very soon and will review applications (CV plus covering letter addressed to the CEO) as they come in. Interviews will be via Teams, in two stages.
To apply, please submit your CV and a covering letter of no longer than one page, outlining why your skills and experience match the requirements of this role. Please note, applications submitted without a covering letter will NOT be considered.
The client requests no contact from agencies or media sales.
This is a new role, and an exciting time to join our well-regarded and high performing team.
We are looking for someone who:
- has a good understanding of human rights in the UK, including the practical reality of everyday rights and the potential for these rights to provide real-world protections for people and communities experiencing inequality and injustice;
- has a good understanding of the experiences, strengths and needs of communities across South West England, particularly Black and minoritised communities;
- is experienced in working collaboratively with civil society organisations and activists on programmes for change.
- is an excellent project manager and a positive, can-do team player who relishes a challenge.
You will be based in or within easy reach of Bristol and have an existing right to work in the UK.
We are committed to supporting professional development, and flexible working.
Please complete and submit both a CV and the application form/covering letter.
The client requests no contact from agencies or media sales.
Parliamentary Affairs Officer
Do you want to influence politicians and decisions makers on how they can benefit people with a learning disability? Do you have a good understanding of parliamentary processes? Great, we may have an exciting role for you.
Mencap are recruiting for a Parliamentary Affairs Officer on a full time (37.5 hours per week) permanent contract. We are flexible with where you do your work, but we would love you to work in our London office once a week, more if you wish to.
Your primary role as a Parliamentary Affairs Officer is to support our work in Parliament and across Whitehall by helping to build and maintain relationships with MPs, Peers, Ministers and Civil Servants. You will work to actively bring the lived experience of people with a learning disability and their families into the heart of parliamentary debate as well as to the ear of key decision makers. You will be working with the Public Affairs and Parliamentary Manager on briefings, legislative work, and parliamentary engagement as well as aiding the organisation of the All Party Parliamentary Group on Learning Disability.
We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.
What will the Parliamentary Affairs Officer do?
- Contribute to delivering Mencap’s public affairs strategy in Westminster, including briefings for debates and questions and influencing bills.
- Build and maintain relationships with key stakeholders including MPs, Peers, Ministers and their staff as well as Civil Servants, stakeholders and coalitions across the charity sector.
- Monitor Parliamentary business, highlight opportunities to build Mencap’s influence and identify developments that might negatively impact the charity or people with a learning disability.
- Work with colleagues across Mencap to design and deliver Parliamentary elements of Mencap’s campaigns.
- Support people with a learning disability to engage with Parliamentarians through the APPG on Learning Disability and to meet with MPs.
What you will bring
- A commitment to improving the lives of people with a learning disability
- The ability to work collaboratively with colleagues and external partners
- The confidence to challenge senior decision makers and influencers
- A good understanding of parliamentary processes and how to influence them
Your experience
- Experience or a good understanding of how to engage with Parliamentarians and Civil Servants and the legislative process.
- Strong written and oral communications skills and ability to tailor messaging for different audiences
- Experience of working with colleagues across different teams
Please apply now with an up to date CV. This role will close on Thursday 24th October and interviews will take place shortly afterwards.
Benefits
As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.
- 24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
- Service related sick pay when 6 month probation is completed
- Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
- Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
- Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
- Free access to round the clock employee assistance program for advice and support
*T&C's apply based on contract
About Mencap
We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.
Our work includes;
- Providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
- Providing advice through our help lines and web sites
Interim Procurement Officer
Duration: 3 months +
Location: Central London
Daily rate: £200 - £400 per day (dependent on experience)
Flexible working: Candidates must be available to work from the London office 2 days a week
Responsibilities:
- Conduct market research and identify local market best practices and suppliers
- Facilitate the process of gathering, defining, and formalising internal service requirements
- Draft, administer, and submit all relevant PQQ/RFP documentation
- Liaise with all relevant OSF departments (Global Operations, PCU, OGC, Security, Finance, etc.)
- Lead supplier negotiations in collaboration with relevant OSF stakeholders
- Facilitate internal evaluation and decision-making process pertaining to the final award
- Ensure strong handover to operations by hosting supplier introductions and trainings
- If you are interested in either of these roles or know someone who might be, please get in touch with us at your earliest convenience.
Experience required
- Skilled at negotiating and communicating with suppliers
- Experience, researching, collecting, analysing, and using data in decision-making
- Able to work effectively in compliance with internal policies and external constraints
- Able to exercise sound professional judgement on issues of sensitivity
- Organised; strong project management ability; self-directed on work initiatives; strong attention to detail
- Written and spoken communication in English
- Experience leading tenders worth over USD1M
- Advanced Excel (Pivot tables, VLOOKUP, Conditional Formatting)
Please Note:This role is not suitable for candidates currently in permanent roles with a notice period of 2-4 months.
Candidates seeking permanent positions are encouraged to call 02072598714 to speak with a consultant for further advice.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Referral: If this role is not quite for you, but you know someone who would be interested in this opportunity, please share and encourage them to apply.
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The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.
Job title: Support and Advocacy Practitioner
Reports to: Supported Accommodation Deputy Manager
Salary: £32,643 plus benefits
Contract: Permanent, full time (average of 35 hours per week)
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit a Support and Advocacy Practitioner to work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts residents first and empowers them to achieve their goals and thrive in adult life. This is an exciting role in our Supported Accommodation team that will lead on co-producing bespoke support and move-on plans, involving key stakeholders such as Social Workers, Personal Advisors and other support providers where appropriate. You will engage residents to meet agreed outcomes and develop life skills, assisting with day-to-day support and tenancy-related matters. You will also identify and promote opportunities for employment, education and training and support residents to remove barriers to accessing these opportunities.
Please refer to the job description for further information.
In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history. If you are invited to interview, you will be asked to complete an application form before attending due to the safeguarding regulations within our supported accommodation.
This is a full-time role. You will work an average of 35 hours in a 40-hour week worked on a rolling rota (including weekends and Bank Holidays). Shifts are 8 hours (inclusive of a 1-hour unpaid lunch break) and include early, late and flexi/cover shifts.
We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. This role requires an enhanced DBS check.
Benefits
· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)
· Additional discretionary wellbeing and celebratory days
· Access to Blue Light Card discounts
· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.
· Life assurance cover (after probation passed)
· Season ticket loan
· Training and development opportunities
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Volunteer Admissions and Recruitment Coordinator
Reporting to: Volunteer Admissions Lead
Contract: Permanent, Full Time
Salary: £26k FTE
Base: Hybrid, home and London office
Benefits:
- Enhanced policies including 25 days annual leave per year, plus public holidays;
- Company electronic devices;
- Remote and flexible working;
- Company Health Insurance;
- Excellent opportunities for training and career progression.
Please click apply to visit our careers portal and see our candidate pack for this role.
About Mental Health Innovations (MHI)
Founded in November 2017 following the success of The Royal Foundation’s ‘Heads Together’ campaign, it launched its first product, Shout, in 2019. Shout is a free, confidential, 24/7 text message service for anybody to text when they may be struggling with anxiety, loneliness or depression through to self harm or suicidal thoughts.
Job Purpose:
To support the recruitment and admission of new volunteers, promoting volunteering opportunities and completing background checks.
Key Responsibilities
- Ask for and check references for new volunteers
- Coordinate and attend volunteer recruitment events, such as Universities; organise volunteers and staff to support
- Follow up with prospective volunteers to encourage them to apply
- Work with the Communications team to promote volunteering opportunities online
- Coordinate and run regular information sessions for prospective volunteers to explain the volunteering opportunities
- Initiate contact with volunteers and trainees to process DBS/PVG/police vetting checks as required
- Check the status of volunteers who are part of the relevant Update Service
- Proactively monitor and follow up on the progress of checks to keep on top of weekly targets
- Coordinate video calls to verify ID documents, checking documents with utmost attention to detail
- Handle queries on checks, and troubleshoot cases such as missing documentation or anything outside the accepted DBS/PVG/police vetting procedure
- Liaise with our selected external provider for any queries
- Escalate disclosures to a panel for review, if required
- Accurately update outcome information for each volunteer
- Ensure the confidentiality of volunteer information is maintained and securely discard volunteer documentation once checks are complete
- Utilise tools such as Jira, Salesforce and effectively
- Provide regular progress reports to the Volunteer Admissions Lead and Head of Volunteers
- Undertake other ad-hoc tasks commensurate with the role as necessary
Essential Criteria
- High levels of patience, and willingness to carry out repetitive tasks
- Good all round computer skills
- Highly organised and meticulous attention to detail
- Ability to maintain confidentiality and exercise discretion
- Troubleshooting skills and a logical approach to problem-solving
- Excellent communicator, both written and verbal, to a wide range of audiences
- Experience of recruiting, supporting and working with volunteers
- Flexible approach to work, with a willingness to work occasional evenings
- A team player
Desirable Criteria
- Ability to manage own time effectively, prioritising work demands and meet deadlines with minimum supervision
- Be creative and an innovative thinker
- Working knowledge of one or more of these tools/products:
-
- Salesforce
- JIRA
- G-suite
- Knowledge of GDPR (main concepts and principles)
We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.
The client requests no contact from agencies or media sales.
We have an exciting new opportunity at CEME for an Engagement & Community Assistant role.
- Do you have previous office or administration experience?
- Are you located within a reasonable commute of Rainham, Essex?
If this is something you are looking for and tick off all criteria then please apply along with a supporting statement (no longer than 2x A4 pages)
stating why we should hire you and skills and experience you will bring with you to the role.
Please check out the recruitment pack for further information
To apply please provide a supporting statement no longer than 2xA4pages saying how you meet the selection criteria and your motivation for applying.
Provide the names and contact details of two referees (who will only be contacted if you are offered the job) along with your current salary and notice period
The client requests no contact from agencies or media sales.
Commercial Development Consultant
Location: Homebased with weekly UK-wide travel
Department: Trading Support
Contract type: Permanent
Hours: 35
Salary: £40,982.00
Who are we?
The National Union of Students (NUS) is a voluntary membership organisation which makes a real difference to the lives of students and its member students' unions.
We are a confederation of over 440 students’ unions representing just under 4m students and apprentices across Scotland, England, Northern Ireland and Wales. In Scotland, there are over 40 students’ associations representing 460,000 students.
We do professional differently. We are a progressive charity representing students’ unions across the UK. The sector is inclusive, fun, dynamic and representative and we put students and students’ unions at the heart of everything we do. We are challenging but are committed to creating a supportive and flexible environment which pushes your personal development in your everyday activity.
What we do
NUS Services Limited (NUSSL) is the leading purchasing group serving students’ unions and the educational sector.
NUS Services being the commercial arm of the National Union of Students, resourcing the student movement through three core services: purchasing, commercial development and infrastructure support.
Owned by students’ unions and NUS, all of NUS Services work is membership-led and driven by powerful commercial intelligence, making it the gateway to the student market.
What’s the job?
We are searching for a talented commercial operator to join the team as Commercial Development Consultant. The role is fast paced, working with students’ union commercial teams around the UK, with frequent travel and some nights away involved.
A key part of the role is to initiate, grow and maintain engaging relationships with member students’ union commercial teams across retail, licensed hospitality and food service environments to enable them to grow their profitable contribution in a compliant, insight-led way.
The role has responsibility for implementing our inhouse compliance programmes, ensuring improved understanding and awareness to create programme longevity and continued benefits for both members and suppliers.
Our members take part in the Best Bar None accreditation, demonstrating that their licensed spaces are being operated in a safe and responsible manner. The role holder would therefore become a Best Bar None assessor and complete a number of in person assessments during the year.
Who you are
A talented operator who has experience in the commercial world of hospitality (catering and licensed), retail experience would be a bonus, either within a Students’ Union or a high street operator.
You will have held roles where you can demonstrate a vast knowledge of operating commercial outlets whilst controlling costs, managing margins, and delivering great operating standards.
Understanding the market is key as you’ll be helping our member students’ unions to interpret current trends and develop them into successful action within member commercial operations.
Having a good eye for detail and understanding the need for compliance comes easy to you, along with the skill to challenge where non-compliance may be apparent, so you’ll have strong interpersonal and influencing skills and be a good communicator.
Why apply?
As well as a great place to work, we offer a range of benefits including:
- Generous holiday entitlement (starting at 27 days per year rising with service to 30 days, pro rata for part time)
- Enhanced sick, maternity, paternity, shared parental and adoption pay
- Health Cash Plan
- Pension scheme with employer matched contributions up to 6%
- Employee Assistance Scheme
- Cycle to Work Scheme
- Childcare Allowance
- Paid volunteering days – three days per year for full time staff
Committed to Inclusion
We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. You can be yourself here whoever you are, be proud of the work you do and build a career in a place that knows different is good.
We recognise that candidates from Black, Asian and Minoritised-Ethnic (BAME) backgrounds are under-represented in our organisation, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond. We are committed to taking positive action to expand the diversity of our staff team, and if you meet the essential criteria for a role and are from a BAME background, you'll be guaranteed a first stage interview. It is important to note that this scheme guarantees an interview for candidates who meet the minimum criteria and tell us that they'd like to be considered under the scheme. The selection decision at interview will be based on the most suitable candidate, regardless of any protected characteristic.
Please apply via our online application form, we are unable to accept CVs.
Closing date for applications is Sunday 3rd November 2024 (23:59).
If you’re successfully shortlisted, we’ll see you at an interview on either Wednesday 13th or Thursday 14th November 2024.
REF-217420
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.
Job title: Immigration Advisor (OISC L1)
Westminster, London
Hours: Permanent, part time, 21 hours (up to 35 hours (full time) considered)
Salary: £20,916 (£34,860 FTE)
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit an OISC Level 1 Advisor to provide tailor-made advice to individual clients with regard to child citizenship applications. This is an exciting role in our Immigration Team that will Act as a point of contact within the Centre for all queries and questions relating to immigration advice. You will develop your own caseload in partnership with the service manager, assess referrals, apply for fee waivers and provide casework support for other team members. You will work to Office of Immigration Services Commission (OISC), Specialist Quality Mark (SQM) and Immigration and Asylum Accreditation (IAAS) standards and keep up to date with changes in law and policy relating to refugees, asylum seekers and migrants.
Please refer to the job description for further information.
To apply, please submit a CV and cover letter outlining how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
Benefits
·26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)
·Two annual wellbeing days
·Access to Blue Light Card discounts
·Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.
·Life assurance cover(after probation passed)
·Season ticket loan
·Training and development opportunities
The client requests no contact from agencies or media sales.
This Supporter Care Assistant role is a chance to make the most of your customer or supporter service skills, your all-round communication and organisational abilities – and your passion for environmental Issues.
Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.
As one of our vital Supporter Care Assistants, you’ll provide a variety of clear and engaging customer service for Greenpeace supporters via email, phone and post. You’ll respond to routine enquiries, handle donation changes and other administrative matters and answer questions about our campaigns, always making sure that your replies are personalised, accurate and timely.
It will also be an important part of your role to make thank-you calls to long-term donors, to welcome new supporters to Greenpeace, and to handle complaints with empathy and understanding, ensuring a positive experience at all times.
Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.
What we're looking for:
• Experience in customer service, supporter care or a similar role.
• Strong written and verbal communication, with the ability to write engaging, personalised responses and handle phone queries confidently, adjusting your tone for different audiences.
• Strong ability to manage a busy workload, prioritise tasks and meet deadlines, especially when dealing with a high volume of enquiries.
• Ability to use technology, including database systems and Google Suite, with a willingness to learn new tools and software.
• A genuine interest in environmental issues, with a willingness to learn about Greenpeace’s work and a desire to inspire others to take action.
• The resilience to maintain a positive attitude, remain calm under pressure and bounce back from challenging situations.
• Cooperative teamworking skills, with the flexibility to adapt to changing priorities and provide support for other team members whenever needed.
We give you:
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.
To Apply
For further information, or to apply, please click the apply button.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
CLOSING DATE: 9.00 am 4 November
FIRST INTERVIEWS: 14th November
This is no ordinary fundraising job! We wanted to call this position ‘Head of Minor Gifts’, but we worried it wouldn't hit your radar during your job search.
At One World Together we're turning the tables on traditional systems of finance for global development to get more funds, on better terms, directly to communities in the UK and globally. We’ve designed a new, affordable and citizen-powered model of philanthropy that dreams of (and is realising!) a community-centred future driven by passionate and committed Global Citizens.
We are seeking an experienced, part-time Head of Individual Giving to help build our small but growing movement into a thriving community moving towards financial sustainability. Alongside building a successful movement for Global Citizenship, you will foster long-term supporters through deepening our Global Citizens’ and donor journeys. You will support our income-generation through organising fundraising events and activities, spotting potential philanthropic and business partnerships and helping to build our long-term strategies for achieving organisational sustainability.
The post is one year in the first instance, with the hope that a successful campaign will secure the position into the future.
Role Description:
We are excited to grow our Global Citizenship membership and Solidarity Funds through nation-wide community building – can you help us do this?
We are looking for someone who shares our values of trust, solidarity and equity, who is proactive and imaginative in their approach to fundraising. One who is passionate about a fairer system and who is ready to nurture a new community-centred movement founded on the power of microdonations at scale.
This role will be our first dedicated fundraising position at One World Together. As the Head of Individual Giving you will be responsible for:
- Designing a nation-wide community building stragegy to grow our Global Citizens membership and Solidarity Fund;
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Deepening our Global Citizen donor journey and building long-term relationships with our members and other supporters;
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Organising One World Together virtual, in-person and/or hybrid events;
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Supporting the development of our ongoing ‘business for good’ campaign and working with the broader team to pursue other forms of fundraising as they arise;
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Managing a community-building and fundraising budget.
We are a purpose- and values-driven organisation and are looking forward to meeting our perfect match in these areas. We want all interested candidates to know that we are not a target-driven organisation or one driven by the desire for endless growth. We have thoughtfully designed a model that ‘builds in’ financial sustainability and organisational stability, but recognise that we need to invest in a national community building initiative to reach those goals and our future community-centred impact potential.
The Values, Skills, and Experience We’re Looking For
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2+ years experience in leading, designing and implementing local or national fundraising community building strategies and demonstrable understanding of their reach and/or impacts;
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An understanding of and experience in developing long-term supporter commitment through regular giving and partnerships with donors;
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A strong experience of managing fundraising campaigns through different social media platforms and digital marketing strategies;
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An understanding of how to reach different segments of the population with fundraising messaging, including young people;
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Experience with CRM software (we use Beacon) and Mailchimp for managing campaigns and donor communications;
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Project-management experience, including planning and budget management;
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A strong commitment to our values of trust, solidarity and equity – and an understanding of why these are so important in a fairer funding system;
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Exhibits a motivation for innovation, action and a belief in a better world – and the role of collective action in achieving this;
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Action-oriented, can thrive independently but also enjoys inspiring, coordinating and working with other team members;
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Adaptable and willing to learn in a dynamic environment, as this is a new role in a young organisation that may require flexibility and creative problem-solving.
Desired skills and experience
We don’t expect you to have all the skills and experience on this list. Plus, we want you to learn new skills in this role. If you are on the fence, please err on the side of applying.
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Relevant qualification in fundraising
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Knowledge of global development and the funding challenges in the sector.
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Experience with community engagement, fundraising, engaging with major donors, and grant writing.
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Brilliant people skills honed through experience working in hospitality, retail, finance, HR, or logistics.
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A willingness to travel, within and outside the UK. We are looking to grow our UK community of Global Citizens in the first instance, so we’d prefer you were UK-based.
Why we think this is an amazing role for YOU!
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Unique opportunity to accelerate your career in a transformative fundraising role, observing your social impact day-to-day.
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You’ll be joining a smart and dedicated team making progress on some of the most pressing funding questions worldwide in building global solidarity, strengthening community impacts and making positive change (see One World Together).
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You’ll not only be part of a global innovation making positive social change happen, but you’ll also play a key role in our dream of creating a community-centred future and a new community of Global Citizens.
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You’ll have the unique opportunity to help shape OWT’s fundraising strategy and practices from the ground up, allowing you to make significant impact and innovate in the field of community-driven philanthropy.
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You’ll be part of a team rooted in values over growth, getting the organisational foundations right for an equitable future.
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You’ll be a crucial part of building our community across a growing network of Global Citizens, supporters, and our incredible partners in Kenya, the UK and Zambia.
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You’ll work for a team that lives its values! We take a trust-based approach to working arrangements, allowing you to set your own working hours and work remotely from your own location.
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Generous training budget (£1,000) with flexibility to choose the right skills development for you in this role.
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Be part of our internal growth plans and our future fundraising strategy development. As OWT expands there may be opportunities for professional growth and advancement within the organisation.
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You’ll be part of deep-rooted social change that is already having huge impacts for our community partners - what’s not to like!?
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Telephone Team Coach and Supporter Care Officer role is the perfect opportunity to build on your proven ability to get the best from individuals, teams and databases in providing inspirational customer/supporter service.
Greenpeace is an international network of non profit campaigning organisations operating in over 55 countries. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.
A key part of your role will be coaching our small team of in-house callers to make outgoing calls that build, retain and strengthen relationships with our supporters: welcoming, thanking and encouraging them to leave a gift in their Will for lasting impact.
You’ll also handle inbound supporter care across a variety of channels – including phone, email and social media – responding to questions and producing engaging personalised replies, as well as writing inspirational copy to answer regularly asked campaign questions.
Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.
What we're looking for:
- Experience of coaching and motivating a team to achieve fundraising or supporter experience targets and managing individual performance, holding team members accountable for hitting their goals.
- Experience in a customer or supporter service environment, with the ability to answer large volumes of public enquiries across all communication channels.
- Experience using databases (CRMs) to run regular reports on calling campaigns and individual performance, with the ability to disseminate key insights and data to relevant stakeholders.
- Excellent written communication, with the ability to write engaging responses to enquiries, judging the appropriate tone and content to be used.
- Emotional resilience to recover quickly from setbacks, keep positive and maintain perspective while navigating negative, challenging or emotive interactions.
- Excellent organisational skills, with the ability to prioritise and organise your own work, follow agreed work-plans and meet deadlines.
- Genuine interest and enthusiasm for environmental issues and the work of Greenpeace, with a passion for sharing this with our supporters.
We give you:
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
We are happy to consider flexible working requests as part of the recruitment process.
Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.
To Apply
For further information and to apply please click the apply button.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law
CLOSING DATE: 9.00 am 23rd October
INTERVIEWS: 5th and 6th November