Health And Wellbeing Worker Jobs

CREST is looking for a dynamic and creative individual to work with existing, and new, members of our mental health projects to design and produce a programme of activities, workshops and training opportunities, across the borough.  The aim of the programmes being delivered in different venues across the borough is to ensure access is in line with the Borough's "15 minute Neighbourhood" plan and is not a barrier to community engagement.Every effort will be sought to recruit faciitators, with a lived experience of mental illness, either personally or as a carer, and support them to deliver the programme. All the work will have a strong focus on helping to prevent members needing increased access to overstretched primary and secondary care services by adopting a strong person-centred approach.

This new position offers a great opportunity to develop a much needed community service across the borough as well as find innovative activities/workshops that meet the mental, physical and social needs of residents who often are  stigmatised and discriminated against because of their mental health condition.

Possessing excellent communication and organisational skills are essential - along with an ability to create and build new diverse programmes as identified by the projects members.

Join Our Team as a Project Coordinator and Make a Difference!

Are you passionate about building vibrant communities and supporting people to thrive? We're looking for an enthusiastic and dedicated Project Coordinator to lead the way in delivering and developing our flagship Community Wellbeing Service (CWS).

At CWS, members can access a Community Shop, a welcoming Community Café and Kitchen, and holistic support through advice casework and workshops. Our mission? To go beyond food aid by providing wraparound support that empowers individuals and transforms lives.

About the Role

As the Project Coordinator, you'll be at the heart of this dynamic and growing service. You'll oversee day-to-day operations, ensuring everything runs smoothly and aligns with our high standards and organisational values. With the exciting expansion of our service from 2 days to 5 days a week, you’ll have the opportunity to help shape its future and make a real impact in the community.

What We’re Looking For

• Multitasking Master: You thrive in busy, fast-paced environments and can juggle multiple priorities with ease.
• Community-Focused: You're passionate about working with people from all walks of life, especially those facing complex challenges.
• Frontline Experience: You've worked in customer-facing roles and understand the importance of creating a warm, inclusive atmosphere.
• Problem-Solver: You're resourceful, adaptable, and always ready to roll up your sleeves to tackle challenges.
• Collaborator: Building relationships is second nature to you, and you’re committed to fostering a sense of belonging for all.

While experience working in food aid projects is a plus, your passion for community building and a commitment to making a difference are what matter most.

Why Join Us?

• Be part of a transformative project that’s growing and evolving to meet the needs of our community. Find out more about this project through our Impact report and Toolkit on our website!
• Work in a supportive organisation with lots of opportunity for professional development and training. 
• Play a leading role in shaping a service that delivers meaningful, lasting impact for our community.

If you’re ready to bring your energy, creativity, and dedication to a role where no two days are the same, we’d love to hear from you!

ID: 1383 - Social Prescribing Children, Young People and Families Lead

Service: Hackney Social Prescribing Service

Location: Hackney, London

Hours: 37 hours per week (full-time) 

Salary: £36,138 - £39,627 FTE per annum (Inclusive of the Inner London Weighting)

Contract type:  Temporary (Until 31st March 2026) 

Are you a self-motivated, innovative team player, who is solution focused and passionate about making a difference? Do you have an excellent track record of retaining and delivering excellent operational services? If so, we want to hear from you. 

Make a Difference to City & Hackney residents’ health and wellbeing.

This is a very exciting time to be involved with Social Prescribing.  It has been identified as a key component of NHS England’s Universal Personalised Care objective contained within their Long Term Plan, as well as London’s Health Inequalities Strategy for healthy communities published by The Mayor’s Office in 2018.  Both strategies recognise the influence of social, emotional, economic and cultural factors on health and well-being and the importance of community connections to improving health and wellbeing, self-care and self-management of long term conditions.

Family Action is proud to be the provider of the existing local Social Prescribing Service commissioned by City & Hackney CCG delivering since 2014, which recently won “Best Larger Project” at the inaugural Social Prescribing Awards 2019.   We are now delighted to be expanding the provision through additional funding provided by City & Hackney Primary Care Networks/Neighbourhoods. 

Family Action are forward looking and ambitious, with a commitment to continuous improvement.  We are a people focused, can-do organisation that strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you. 

We are particularly keen to recruit candidates who reflect the diverse communities within City & Hackney. We welcome applications from candidates who are bilingual.

You will work as part of a Primary Care Network Multi-Disciplinary Healthcare Team, providing 1:1 personalised support to Children and young people,ndividuals, and  families utilising a holistic and strength-based approach, to help identify the wider issues that impact on their health and wellbeing and work together to co-produce a wellbeing plan to address these needs. You will have excellent holistic assessment skills, as well as interpersonal and communication skills that enable you to build trusting relationships which support individuals feel empowered with their wellbeing. 

You will forge strong links with local VCSE organisations, community and neighbourhood networks, building on what is already available, to create a menu of community groups and assets to connect individuals to as part of their wellbeing plan.

You must be a good listener and have experience of working positively with individuals facing complex, social and emotional challenges that impacts on their wellbeing.  Being creative as well as having a solution focussed attitude to removing barriers to health and wellbeing is essential. 

You will also have strong leadership qualities , experience of supervising staff and  report writing to support strategic and organisational requirements .

If you can relate to these and have the necessary skills and attitude, we can offer you: 

• A competitive salary, leave entitlement and pension scheme

• Career development opportunities

• A full induction and ongoing quality training 

• The opportunity to become part of Family Action initiatives

• Flexible working hours

• Managed work-loads with regular supportive and reflective supervision

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.

What will we offer you?

We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core. 

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.

Closing date: Monday 27th January 2025 at 11.59pm 

Interview date: TBC

Appointments are subject to Family Action receiving an enhanced disclosure from the Disclosure and Barring Service, which we consider acceptable. 

ID: 1383

Peer support is an essential part of South East London Mind and we have Lived Experience Support Workers (LESWs) based in the Southwark Primary Care Mental Health Teams (PCMHT), assisting in a community mental health model in Southwark with a focus on integrated care. Working alongside and complementing the mental health care provided by South London and Maudsley NHS colleagues in the Multi-Disciplinary Teams, LESWs offer a strengths-based holistic approach with empathy and understanding, providing their clients with more pathways to recovery and accessing the right interventions and support based on their individual needs. They also support clients to develop and maintain independence in their local community, promoting resilience, building life skills, and a strengthened ability to cope with challenges and play a more active role in the management and sustainability of their wellbeing.

We are currently recruiting for a LESW position within the North PCMHT based at the Chaucer Resource Centre, 13 Ann Moss Way, London, SE16 2TH, with regular travel to community venues and home visits. This role involves connecting with service users based on shared experiences of mental health challenges, therefore lived experience of mental health challenges is an essential requirement for this role. Please only submit an application if this applies to you.

Experience of supporting and/or managing a vulnerable client cohort caseload within a clinical environment is also an essential requirement for this role.

Closing date: Wednesday 22nd January
Likely interview date: Monday 27th January

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Previous applicants need not apply.

Please note that we may close this vacancy early if we receive a high volume of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life? Do you have the commitment, enthusiasm and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, this could be the role for you.

About the role:

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 10,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

We are seeking an experienced and a highly motivated staff member for our Complex Needs Accommodation Service. This Project is a 15 bed mixed gender supported accommodation based in Islington. The role will require you to work alongside the Regional Services Manager, to provide a high level of support to these clients.

You will be in a specialist role designed to work with people with complex support needs relating to: mental ill health, physical health & substance use needs. You will also play a key part in reducing the risk of re-offending, liaising with external professionals, preventing homelessness and promoting the independence and social inclusion of these clients.

The working rota for this post is Monday-Friday (no weekend shifts) and a mixture of earlies (8am - 3.30pm) & lates (3pm - 10.30pm.) We strongly welcome applications from local residents of Islington.

About you:

• Previous experience of working with people with complex support needs.
• Ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health, social care and criminal justice sector.   
• A flexible, innovative and creative approach to working with a sometimes hard to engage and challenging client group, is also required.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Wednesday 22nd January at midnight

Interview date: Tuesday 28th January in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

JOB TITLE: Community Mental Health Key Worker

INTRODUCTION

An exciting opportunity to work with the Islington Core community mental health multidisciplinary/multiagency team, which integrates services across Health, Social Care and the Voluntary & Community Sector.

The North London NHS Foundation Trust provides mental health and social care services, across five Boroughs. The Keyworker role will be based within the Islington Core Teams. The Core Team’s vision is to provide integrated and person-centred care and to work together in partnership with primary care, the Voluntary & Community Sector (VCS), social care, communities, service users, their carers and families to support and improve mental and physical health for the whole population through a combination of prevention, supporting people to stay well and responsiveness to changes in need.

The service provides five keyworkers to work across the localities in Islington. Three keyworkers are employed by Age UK Islington and two keyworkers by MIND Islington. 

Age UK Islington and Islington MIND are both independent charities, Age UK Islington provides a range of one-to-one personalised support and Islington MIND offer a range of structured and open access mental health interventions including our peer led bespoke projects.

This role will be employed by Age UK Islington - For more information you can visit Age UK Islington website.

ABOUT THE ROLE:

We are looking for a key worker who can:

· Work in a structured way using support plans with clear goal focussed objectives.

· Improve service user experience and outcomes.

· Ensure people with mental health issues have improved access to mental health support.

· Provide care and support that is holistic and person-centred, truly orientated towards the promotion and maximisation of individuals’ health, wellbeing and independence.

· Reduce health inequalities often faced by people with mental health issues.

· Integrate the community service approach across secondary mental health services, the VCS, primary care, social care, community assets as well as other physical healthcare provision.

KEY SKILLS:

You will be able to build effective relationships with people affected by mental health issues, be flexible in the method of support, ensure that a personalised approach is maintained. Be able to work as part of a multi-disciplinary team, develop partnerships with key organisations and play a key role to community mental health services.

ABOUT YOU:

You will have previous experience of working in similar role or related setting and in working in a person-centred way.

You will have responsibility for managing a caseload, triaging referrals, case management, connecting people to specialist services or community services to promote independent healthy living.

The role involves working with people who will be experiencing complex issues so you will need good listening and communication skills.

You will have excellent IT and organisational skills, be able to adapt to changing demands and priorities, be solution focussed, decisive whilst remaining service focussed.  For more information see the full job description and person specification.

TO APPLY:

Please complete the attached application form, stating how you meet the requirements for this position by addressing the Person Specification

This role is subject to an Enhanced DBS check with Adult and Child Barring.

Age UK Islington and Islington Mind recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

About Bank Workers Charity

We’re the benevolent society supporting UK bank employees and their families. Each year we help thousands of people encountering financial, health, housing and wellbeing challenges with independent advice and guidance, case management, referrals to expert partners and grant giving.

About the Role

Our Client Advisers are the first point of contact for clients.  They provide advice and guidance, case management, grant processing and support the client journey through our services. 

About You

Our ideal candidate has experience supporting people who may be vulnerable, in distress or in crisis, with practical long-term solutions in areas such as welfare, budgeting, housing, debt and mental wellbeing, ideally gained within the charity sector.

You’ll be empathic and understand the complexities of client need. You’ll be able to work calmly and productively under pressure, keeping to deadlines, and demonstrating good decision-making skills, with a willingness to learn.

What We Offer

We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.

Our benefits include:

· 28 days holiday, plus statutory bank holidays

· 8% employer contribution to Bank Workers Charity’s pension scheme and up to 3% matched with employee contributions

· A wide range of employer funded wellbeing experiences through Heka

· Flexible benefit provision (including medicash plan, cycle to work, payroll giving and electric car scheme)

· Group Life Cover (three times annual salary)

· Weekly wellbeing half hour

· Employee Assistance Programme

To apply, please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement, outlining how your experience meets the criteria set out in the person specification. 
 

Closing Date: 9.00am, Monday 20 January 2025.

Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities. 

Salary £24,226 FTE (pro rata £8,840)

Hours Part-time 18 hours per week

Contract Fixed Term Contract to 31/10/2025

Reporting to Children and Young People Project Lead

Direct Reports None

Location Sevenoaks Wellbeing Centre with the ability to travel across West Kent areas of Sevenoaks, Tonbridge and Tunbridge Wells.

About West Kent Mind

West Kent Mind enriches lives through better mental health by offering support to get well, stay well and thrive. We are an ambitious, award-winning organisation and an enthusiastic member of the Mind federation. We value collaboration, partnership, creativity and growth.

This role will be involved in the delivery of an early intervention, facilitated self-help service, for Children and Young People, within several primary care settings across West Kent. 

Job Description

About the role

This is an exciting time to join us as we launch our Early Intervention Service for Children and Young people across West Kent. The successful candidate will be working with Children and Young people aged 11 to 18 delivering a range of prevention and early intervention activities within primary care.

The activities will consist of providing one to one mental health awareness sessions offering facilitated self-help provision to individuals.  Based at West Kent Mind’s offices in Sevenoaks but will be working primarily in Tunbridge Wells to start with and as the programme develops, expanding into Sevenoaks and Tonbridge at a later stage.

Key Objectives include but are not limited to:

· To deliver supported and guided self-help to children and young people (CYP) through our Early Intervention Service to improve overall mental wellbeing.

· The promotion of wellbeing, early intervention, and community engagement as core principles guiding the organisation’s activities.

· Support the use and maintenance of office and team related information recording systems (Beacon CRM) to monitor client journeys and service impact.

· Network with other agencies to establish effective and mutually beneficial partnerships and pathways.

Person specification

Who You Are

All previous experience may be paid or voluntary, full, or part-time, in the UK or overseas.

1. You have worked in an office, GP-based setting, school, or other environments supporting Children and Young People.

2. Ideally, you have at least six months’ experience working with Children and Young People or in a mental health setting.

3. You have experience in monitoring and evaluation, delivering services, and achieving outcomes and objectives.

4. You are an excellent team player, capable of working effectively as part of a diverse and dispersed team.

5. You have strong project management skills, consistently delivering results against targets, objectives, and deadlines.

6. You excel at building and managing relationships and facilitating workshops for young people.

7. You possess a sound understanding of the CAMHS framework, common mental health problems e.g. stress anxiety, depression and potential issues that Children/Young Persons may face

8. You possess a working knowledge of NICE guidelines for treating mental health issues in Children and Young people.

9. You are knowledgeable about child and adult safeguarding.

What You Will Offer Us

1. The ability to manage your own caseload, delivering effective and timely services under pressure.

2. Expertise in conducting risk assessments, mental health assessments, and client reviews.

3. The capacity to deliver facilitated self-help interventions within a structured, time-limited framework.

4. A commitment to reaching individual and team targets and meeting KPIs.

5. Skills to record and measure outcomes through our CRM system (we use Beacon CRM), and assist with clear, insightful reports.

6. Ability to work at regular agreed times, and flexibility to adapt hours to needs of the service.

7. A proactive approach to working in partnership with agencies to deliver high-quality services.

8. The ability to work both independently and collaboratively within a team.

9. Access to your own vehicle for travel required by the role.

 Key Responsibilities

• Effectively deliver a facilitated self-help service and drop-in provision across West Kent.
• Manage a caseload of clients (Children and Young People), ensuring effective client contact and communication.
• Collaborate with the CYP Project Lead to oversee the client caseload.
• Meet Service Level Agreement requirements, including data collection and Key Performance Indicators (KPIs) like attendance and recovery rates.
• Address client issues without bias.
• Support Children and Young People in decision-making and refer them to appropriate sources of help as appropriate and needed.
• Provide up to seven facilitated self-help sessions per client.
• Manage waiting lists for service settings.
• Handle feedback, issues, or complaints with guidance from the CYP Project Lead.
• Ensure accurate completion of client paperwork and outcome monitoring forms for service evaluation and reporting to funders.
• Develop the role to meet evolving service specifications.
• Promote the service and engage children, young people, and trusted adults, while advocating general wellbeing.
• Build and maintain positive relationships with staff and partners to encourage referrals and maintain referral pathways.
• Travel to venues, schools, and community locations across West Kent, with occasional lone working.
• Work within a framework that values diversity and promotes equal opportunities.
• Uphold and implement West Kent Mind’s policies.
• Participate in supervision, appraisals, and training as required.
• Carry out duties under the direction of the CYP Service Lead.
• Undertake other responsibilities appropriate to the role, as directed by the Service Manager or Senior Management Team.

Adopting our fundraising culture

West Kent Mind operates and encourages a fundraising culture, this means that our staff, volunteers and trustees are all fundraising advocates and contribute to an organisational fundraising ethos. We expect all colleagues to play their part in generating income, this could be anything from being pro-active working with colleagues to secure funding for your area of work, to writing a heartfelt thank you note to a donor or putting together a testimonial from a beneficiary to demonstrate funding impact for a grant application. Securing income is vital to our survival and we expect everyone to embrace our ethos. We don’t expect you to be a fundraising expert, but we do expect you to fully adopt our fundraising culture with energy and passion.

Benefits

We’re a charity and we’re here to make a positive difference to lives and communities. You’ll work with a passionate, knowledgeable and dedicated team with a big heart.

Holidays

It’s important to take time off. We give you 23 days a year, increasing by one day per year of service up to 30 days, plus bank holidays.

To refresh and recuperate before the start of a new year, we also give you an extra three days holiday between Christmas and New Year.

For part-timers this is all calculated pro-rata.

Learning

We’re committed to supporting our staff with learning and professional development, so we offer opportunities for coaching, training and mentoring. Everyone, regardless of role, is offered free Mental Health First Aid training.

Pension

If eligible you’ll be auto enrolled into our pension scheme, and our contribution is based on 3% of your salary.

Employee Assistance Programme

Everyone can access our Employee Assistance Programme. It’s confidential and includes 24/7 telephone advice, counselling and a suite of online tools to help you stay happy and healthy.

Application process

Please send a current CV of your recent experience and a statement evidencing how you meet each of the requirements within the person specification (no more than 2 sides of A4).

Send this to jobs @ westkentmind. org. uk no later than Tuesday 22 January 2025 5pm, including the job title in the email subject. Due to the volume of applications, we may not acknowledge your application; thank you for your understanding.

We invite you to complete an Equality & Diversity monitoring form on our website. This information is detached from your personal data and is processed anonymously.

We aim to hold interviews on 27 and 28 January 2025 and we will let shortlisted candidates know no later than 24 January 2025 if they are invited to interview.

As part of our recruitment process, some of the questions for candidates will be sent in advance of interview to allow candidates to consider their answers.

Please note: to apply for this role, you must be able to provide evidence that you have the right to live and work in the UK without restrictions. This evidence must allow you to carry out the role which you are applying for without visa sponsorship. West Kent Mind, unfortunately, are unable to provide visa sponsorship for this role.

We look forward to receiving your application.

About Mindworks /Surrey Wellbeing Partnership

Mindworks is Surrey’s Children and Young people’s Emotional Wellbeing and Mental Health Service made up of an alliance of organisations working together in partnership.

It includes Surrey & Borders Partnership (SABP) NHS as the lead provider, national charities including Barnardos, National Autistic Society, and local charities who are represented by the ‘Surrey Wellbeing Partnership’. 

There is a range of support, depending on young people’s needs, and the service is underpinned by the THRIVE framework for system change, ensuring shared decision making and need is at the centre.

Job overview

Mindworks is increasingly making user voice and participation more central to everything we do, and a formal strategy is due to be launched in Winter 2024, to build upon the previous work to date and to continue our journey.

To support the exciting launch of this strategy, we are seeking to grow our team responsible for leading its implementation. This role is Mindworks facing, but the role is hosted by Surrey Wellbeing Partnership Charity.

Key responsibilities

-Support the Mindworks User Voice lead with the implementation of the newly launched strategy and action plan, alongside colleagues, young people and families.

-Undertake user voice/feedback insight analysis and recommendations to influence change.

-Provide assistance to our ongoing transformation by providing support to facilitate spaces for children, young people and parents and carers to influence service development decisions, alongside transformation leads.

-Lead on creating content for participation related updates for various internal and external platforms, including feedback loops children, young people and parents and carers.

-Provide support to plan and deliver opportunities for learning and developing participation practice for staff, with Mindworks User Voice lead.

-Connect with the wider Surrey voice and participation landscape to support our evolving joined up approach.

Shortlisting Criteria

There is a job description to consider but the below is what needs to be demonstrated in your application form:

· Level 4 Qualification or above in youth work, education, health or social care or related field (Essential).

· Degree level of equivalent (Desirable).

· Experience in creating inclusive and meaningful spaces for the participation of young people and/or families.

· A good understanding of participation, its principles and a strong belief in the value of working in this way.

· Experience working with young people and their families, ideally those who have experienced mental health challenges.

· Ability to work, and values in working, collaboratively.

· Skills in influencing and driving service changes.

· Strong and flexible communication skills.

Location

Based at home with some occasional travel in the Surrey area for workshops, meetings and participation activities.

Rewards/benefits

· Annual leave 25 days per year April-March for a full-time employee, based on 7 hour day.  Plus public holidays. This is pro rata for part time employees.

· Competitive employee pension scheme – 5% employer contributions.

· Opportunities for CPD.

· Remote working model.

· Supportive and flexible working policy.

· SWP’s benefits are currently being reviewed and further strengthened.

Role:

0.8 wte (Full time is 35 hours).1 year fixed term contract with potential for extension.

Highway House is a charity that has been providing all year round shelter and support services to the homeless for the past 15 years. Our work with the homeless has evolved an adapted from 2009 to date to offer the support most needed at any given time. Highway House received the Faith Recognition Award for providing specialist services by Her Majesty’s Lieutenant at the Royal College of Medicine in November 2017. We have received the best shelter of the year award 2019-2020 and 2020-2021 by the London Prestige Awards.

Summary of role

This post is responsible for ensuring that guests who attend Highway House are in the first instance made welcome. The primary role will be to engage those guests that attend the day centre and guests that are resident in the shelter’s accommodation in developing a pathway of support for them and help them move to the maximum independence they are capable of.  Providing baseline and continuing monitoring of their progress will be required, as will working closely with the project manager.

Job Description

· Be responsible for receiving guests 2 days a week at the day centre

· Initial recording of guests details in database system

· Work with guests to identify their needs

· Research and engage appropriate support for guests

· Develop links with health and welfare agencies to benefit guests

· Support the physical and mental wellbeing of guests

· Visit guests placed in the shelter’s accommodation 1 day a week  (4 hours) to do support work with guests.

· Supervise and inspect state of property and run room checks on weekly visit to the shelter’s accommodation.

• Ensure effective collection of monitoring information, consultation and feedback
• Report regularly to the project manager as and when required board of trustees upon the progress of the project against stated outcomes
• Agree with Manager any actions regarding outcomes
• Ensure all safeguarding issues are dealt with effectively as detailed within our policy

· Work with, support, and build the understanding of volunteers

· Training volunteers in support work

· Agree and maintain work plans with Project Manager

· Work with project Manager to engage partners and develop new opportunities

· Contribute to review of activities so they are based upon need

· Ensure the information is processed in database system to provide monitoring and evaluation reports

· Any other duties deemed necessary

We are seeking a dynamic and innovative mental health support coordinator to lead our programme based in Lewisham for LGBTQ+ communities. We will work with the communities, especially from an intersectional identity lens to develop co-produced wellbeing activities to ensure greater mental health. Activities such as walking, cooking, reading, banner making, gardening groups and one-to-one support will be provided. This job would suit someone who is able to work with a diverse range of people to ensure they can meet their mental health and well-being goals.

[Programme]

This role will be part of two programmes of work which we are funded for. One is our existing mental health drop-in programme, one-to-one advice and advocacy for LGBTQ+ communities, and a second programme of work called Lewisham Proud and

Well, designed to work with communities to co-produce activities which will support and stimulate wellbeing for the participants. The aim of the programme is to help participants feel more independent and more aware of the range of service provision and help that is available locally.

[Role]

This role will include client assessment, one-to-one support and advice work, as well as group work facilitation. This role would suit someone with a background in mental health support , and someone who is interested in building programmes alongside the LGBTQ+ community in Lewisham, especially with intersectional identities. You will also manage a support worker and a small team of volunteers who work on the programmes

Join Toynbee Hall as our Advice Manager (Mental Health Crisis Breathing Space) and lead a pioneering service that provides critical financial support to individuals in mental health crisis. This is a unique opportunity to shape the delivery of a highly specialised debt advice service that sits at the intersection of financial and mental health support.

 As the Advice Manager, you will:

• Oversee the day-to-day operations of the MHCBS service, ensuring smooth delivery and compliance with FCA regulations.
• Lead and manage a dedicated team of Debt Advisors and a Mental Health Practitioner.
• Work closely with Approved Mental Health Professionals (AMHPs) and referral partners to ensure eligible clients receive tailored financial support during crisis treatment and beyond.
• Conduct quality assurance processes, including case file reviews and audits, to ensure high standards of advice delivery.
• Collaborate with the Training and Wellbeing Manager to support staff development and wellbeing.

What we’re looking for:

• A Certificate in Money Advice Practice (CertMAP) from the IMA (or equivalent).
• Proven experience in team management, quality assurance, and service delivery in the debt advice sector.
• Excellent interpersonal skills and a strong understanding of issues affecting clients in mental health crisis.

This role is ideal for a skilled manager with a passion for combining financial expertise with mental

Scope of role

The Advice Manager (Mental Health Capacity Breathing Space) will oversee the delivery and effective management of the Mental Health Crisis Breathing Space (MHCBS) service, ensuring it operates smoothly and meets the required standards and compliance. This role involves guiding the MHCBS team, setting clear objectives, conducting eligibility checks, and auditing the quality of advice and casework to ensure compliance with internal and external guidelines. The Team Leader will work closely with mental health professionals and external partners to coordinate client referrals and manage the ongoing support provided to clients throughout their crisis treatment and beyond.

Key Responsibilities

Service Delivery Management: Oversee the day-to-day operations of the Mental Health Capacity Breathing Space (MHCBS) service, ensuring it runs smoothly and effectively, meeting all internal and external standards, and ensuring uninterrupted service delivery.

Team Leadership and Line Management: Lead, manage, and support the MHCBS Debt Advisors, ensuring they are well-equipped to deliver high-quality, compliant debt advice. Conduct regular supervisions, Case File Reviews (CFRs), and Observations to monitor performance and provide guidance.

Referral and Eligibility Management: Manage the process of client referrals from Approved Mental Health Professionals (AMHPs) and other partners. Ensure all referred clients meet the eligibility criteria for the MHCBS service, working closely with mental health professionals to facilitate smooth transitions into the service.

Quality Assurance and Compliance: Ensure that all advice provided through the MHCBS service meets internal quality standards, funder requirements, and complies with regulatory frameworks such as the FCA guidelines. Conduct regular audits of casework and contribute to maintaining high-quality service provision.

Collaboration with Training and Wellbeing Manager: Work in collaboration with the Training and Wellbeing Manager to identify the training needs of MHCBS Debt Advisors, ensuring they receive the necessary support and development opportunities to maintain service quality and staff wellbeing.

Client Support and Engagement: Oversee the delivery of ongoing support to clients throughout their mental health crisis treatment and beyond, ensuring they are equipped with the tools and advice to stabilise their finances and work towards long-term debt solutions.

Partnership and Stakeholder Engagement: Collaborate with external partners, including mental health services, referral organisations, and internal teams, to ensure that clients’ financial and mental health needs are addressed holistically. Maintain strong working relationships with all stakeholders to enhance service delivery.

Please download the full Job Description for more details.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. 

ABOUT THE ROLE

We are hiring a Recovery Worker to join our women's only refuge in Hove. The service supports 18 women with a trauma informed approach using a psychologically informed environment model to provide high quality, person centred support to all our residents. 

You will support with a range of frontline care and support activities within the service, in a varied role. You will work towards supporting residents/participants to achieve their desired goals/outcomes, and will ensure all residents/participants understand and have the right tools and resources for positive outcomes. You will also develop, participate in, and encourage residents/participants to participate in the running of activities, projects and events. There will be a focus on risk assessments and management, as well as housing and property management.

Shift Pattern: 22.5 hours per week on a rota. This may include shifts between Monday to Friday.  

Salary: £23,800 (pro rata) 

ABOUT YOU

We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

What are we looking for?

• Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
• IT Proficiency, ability to learn new software programs, basic Microsoft experience is required
• Experience of working with people of complex backgrounds
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• Able to influence and negotiate positive outcomes with others

What would we like, but not essential?

• Appropriate qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice, or professional equivalent
• Experience creating co-produced support plans and providing appropriate interventions for service user and liaising with other professionals
• Experience in providing housing support and practical assistance within a residential or outreach support role
• Previous experience in a similar organisation/industry/role

What we offer

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. Organisationally, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Keywords: Recovery Worker, Trauma-Informed Care, Psychologically Informed Environment (PIE), Mental Health, Support Worker, Housing Support, Rehabilitation, Reablement, Psychosocial Support, Complex Needs, Safeguarding, Risk Management, Resident Support, NVQ Level 2, Health & Social Care, Community Justice, Social Care, Case Management, Empowerment, Social Marginalisation, Inclusivity, Mental Health Recovery, Care Services, Outreach Services, Residential Support, Risk Assessments, Person-Centred Care.

Richmond Borough Mind | Journey Recovery Hub
 

Are you passionate about mental health and making a real difference in people’s lives? Join our dedicated team as a Crisis Café Support Worker!

 •  Salary: £13.46 per hour (£26,200 FTE)

 •  Hours: Shifts are 5.5 hours and we are looking for additional staff members to cover 1-4 shifts per week, ensuring that we are accessible to visitors between 6 - 10pm every evening. Initially we will require temporary cover for 1-2 shifts per week, but there is potential for this to increase to up to 4 shifts as part of a permanent role.

 •  Location: Twickenham and Kingston

As a Crisis Café Support Worker, you’ll provide compassionate, person-centred support to individuals experiencing mental health crises. You’ll play a key role in de-escalating crises, fostering recovery, and empowering clients to develop self-management strategies.

You’ll also facilitate group activities, collaborate with colleagues and partner agencies, and help create a welcoming, supportive environment for service users.

What You’ll Bring:

 •  Experience working with individuals in mental health crises or with complex needs.

 •  Excellent listening, communication, and motivational skills.

 •  Resilience and a calm approach to challenging situations.
 

This is an exciting opportunity to make a tangible difference in mental health provision and join a supportive team.

Apply Now to be part of a service that saves lives and transforms wellbeing.

Richmond Borough Mind is committed to diversity and inclusion. We are actively interviewing for this role.