Charity Support Jobs
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to: Head of Marcomms & Digital
Place of work: Remote, but some travel to Central London
About Media Trust
At Media Trust, we believe it’s by giving everyone a voice that we’ll get to a more equal society. That’s why we work with charities to strengthen their storytelling, campaigning, press engagement and social media. We do this through media, communications and digital skills training delivered with our media and creative industry partners and by matching charities looking for content creation and other media-related support with media industry volunteers looking to give back. At the same time, our programmes for under-represented talent are giving young and diverse talent the creative media skills, access and mentoring to break into the media. For more information about Media Trust’s work, see our 2023 Impact Report.
We are looking to hire a Digital Manager to join our small but highly effective team. As the Digital Manager, you will play a vital role in driving and managing the delivery of our digital transformation strategy, working with key internal and external stakeholders to enhance our digital tools like our Volunteer Matching Platform, and achieving better engagement with the people we support.
This is a great opportunity for a highly motivated digital manager with relevant experience to join a purpose-led charity that is ambitious about using digital tools and technology to achieve greater social impact.
Key Responsibilities:
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Digital Strategy: Contribute to the development of our digital strategy to enhance user engagement, improve platform performance and support our overall goals
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Stakeholder Coordination: Work closely with internal teams (e.g., Marketing, Programmes, Volunteering, Partnerships) to understand their digital needs and translate them into actionable digital strategies. Communicate effectively with external partners, agencies, and stakeholders to ensure smooth project delivery
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Support Management of Programme Data: Support data-driven programme design, delivery and measurement of impact across programmes and services through digital solutions, data collection and analysis
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Analytics and Impact Measurement: Configure analytics tools (e.g., GA4, Salesforce Analytics) to track the performance of digital marketing channels and provide actionable insights to the Marcomms team for campaign optimisation and stakeholder reporting
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CRM Management: Oversee the day-to-day management of our Salesforce CRM system, ensuring data integrity and optimisation for fundraising, communications and stakeholder engagement
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Website Management: Manage the Media Trust website (built on WordPress), ensuring it is updated, functional, accessible, optimised for performance, SEO and user experience
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Agency Management: Coordinate with external website and CRM agencies, ensuring timely delivery of projects, troubleshooting and alignment with our organisational objectives
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Line Management: Manage the Digital Coordinator, providing guidance, support and performance management to ensure effective delivery of our digital priorities
Key Skills and Experience:
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Proven experience with CRM systems (ideally Salesforce), including customising workflows, reports and integrations
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Hands-on experience managing websites (ideally WordPress), including familiarity with plugins, SEO best practices and web analytics
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Demonstrable experience of working with external agencies to manage website and CRM development
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Excellent communication skills, both written and verbal; able to work effectively with internal teams and external partners
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Strong project management skills; able to juggle multiple priorities and deliver projects on time and within tight budgets
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A good understanding of how digital infrastructure can support the monitoring and evaluation of programmes through data collection and analysis
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Experience of interrogating data to generate actionable insights and drive decision making
Desirable:
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Knowledge of digital marketing techniques, including email marketing, social media, and Google Analytics
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Line management experience, with the ability to motivate and develop others
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Ideally, experience in the charity or non-profit sector
Working at Media Trust
Media Trust is an ambitious charity, full of passionate people. We are a small and dynamic team that works collaboratively and supports each other to achieve our vision of a more representative media and equal society where everyone has a voice. We are looking for motivated, agile, and value-driven people to join our team. In return we offer:
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Remote working with a monthly co-working allowance
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30 days annual leave (plus bank holidays)
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Flexible First employer
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Opportunity to work flexible hours
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Pension contributions
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2 volunteer days each year
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Opportunity to attend up to two Media Trust Open Courses each year at no cost to you
Flexible working at Media Trust
Media Trust values and respects all differences in people (seen and unseen). One of the ways we do this is by actively encouraging staff to work in ways that best suit their needs and our flexible working policy outlines many of the options available, such as part-time and term-time working, job sharing, home working and working compressed hours. Please talk to us at the interview about the flexibility and equipment or other support you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
Media Trust values diversity and is an equal opportunities employer.
Registered Charity no. 1042733
Application deadline: We are looking for a digital manager who can start immediately, ideally If you are interested, please submit your application by midnight on 10 November 2024. Interviews will be in the week commencing 18 November 2024. We will review applications on a rolling basis and may conduct interviews with suitable candidates before the closing date. We therefore encourage you to apply early - we reserve the right to close the application process early if a suitable candidate is found. The team at Media Trust are committed to your journey as a candidate and will provide any necessary support throughout the application process. Please ask if you need any assistance or require any reasonable adjustments throughout the process.
We believe in the power of the media to change lives.
The client requests no contact from agencies or media sales.
Job Title
Business Support Manager (Maternity Cover)
Job Reports To
Assistant Director of Operations
Business Unit/ Department
Administrative/Operations
Dimensions of Role
Full time – 35 hours per week (Office based with the option of working from home on Fridays)/ Fixed Term 12-month maternity cover
Working Relationships
· With the Executive & Administrative team
· With the Chair and Board of Trustees
· With those we support, within the Rank network
Purpose Statement
The postholder will be a key member of the central administration team of the Rank Foundation.
Key Accountabilities
Secretariat support to governance committees:
- Drafting agendas, production and dissemination of papers for Committees and Board meetings to trustees
- Attendance to governance meetings, minute taking, and following up on actions
- Organising RFL annual governance schedule of meetings
- Liaising and acting as point of contact for trustees
- Arranging meetings for Execs and Trustees
- Drafting and issuing comms as needed by the Chair, Trustees and Execs
- Maintaining governance records and register of trustees’ interests up-to date
- Assisting with audit queries as and when required
- Managing the periodic review of Committees’ Terms of References
- Planning induction programme of new trustees
- Undertaking regular reviews of policies, staff handbook, trustee hanbook and ensuring currency and developing new ones as required
- Supporting with implementation of EDI strategy and the Foundation’s vision
- Occasional out of office hours meeting attendance as/ when required
HR
- Facilitating recruitment activities including posting and monitoring job ads, shortlisting of candidates, recommending list for interview and liaising with candidates
- Onboarding of resources: references, right to work checks, drafting of contracts and offer letters, planning of induction programme, sourcing of IT kit/required equipment, arranging IT induction
- Offboarding of resources: ensuring resources are removed access to SharePoint, emails and laptop wiped. Monitoring of dormant inboxes.
- Management and administration of Breathe (HR Platform)
This job description is not necessarily an exhaustive list of tasks but is intended to reflect a range of duties the post-holder will perform.
Skills, Knowledge & Expertise
Knowledge Qualifications & Experience
· Previous experience in an executive support role and working with Board of Trustees
· Previous experience of minute taking
· Previous experience of HR support
· Proficiency in Microsoft packages (essential)
· Understanding of the charitable and philanthropic sector (desirable)
Skills/ Abilities
· A positive team member
· Excellent organisational skills and attention to detail
· Willingness to help colleagues, ‘can-do’ approach
· Adaptable, flexible, and willing to learn/develop skills
· Ability to manage multiple tasks, work to deadlines and prioritise effectively
· Excellent communication skills by phone and email, experience of engaging with stakeholders at all levels
· Ability to organise events and ensuring arrangements are communicated to all stakeholders
· Ability to handle sensitive information and discretion
Confidentiality
· Paramount that the postholder works in a highly confidential way
If you would like to apply, please state the role you are applying for and send your CV together with a supporting statement no longer than 2 sides of A4 that clearly demonstrates how you meet the knowledge, skills, and experience requirements of the role.
The client requests no contact from agencies or media sales.
Join our clients team to oversee and enhance the entire membership lifecycle. This role is pivotal in managing membership applications, renewals, and accreditation processes, coordinating closely with voluntary assessors and committees through their CRM and software systems.
In this role, you'll lead the registration and accreditation team, ensuring efficient membership renewals, managing enquiries, and coordinating lifecycle communications. Responsibilities include overseeing member applications, maintaining registrant integrity, supporting assessment panels, and handling CPD audits. Additionally, you'll manage CRM processes related to memberships, address system issues, support financial workflows and provide insightful reports to the Board. As a team leader, you'll also line manage, develop and guide one team member, ensuring they are well-trained and that all processes run smoothly and efficiently.
Experience Required:
- Strong background in membership operations
- Proven experience coordinating customer service functions
- Familiarity with registration and professional recognition processes
- Experience in managing one or more direct reports
- Experience with CPD audits and course accreditation administration
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Your new company
A fantastic opportunity is available to work for a growing membership organisation and not-for-profit, based in West London, for a dynamic Operations Manager to manage stakeholders and uphold the organisation's mission to help national and international regulators create standards and rules for deployment within the energy industry.
Your new role
Your new role is to be responsible for day-to-day operational aspects, including administrative support such as managing calenders, travel and email correspondence. You will have membership management responsibility including the whole lifecycle of membership, such as onboarding, responding to member's enquiries and converting prospective leads. You will assist in planning events and conferences, being the face of the organisation and conducting outreach to prospective members to promote the benefits of the association. You will work with the IT team to update and maintain the organisation's website, assist with the creation of marketing and work on various projects as required.
What you'll need to succeed
In order to be successful, you must have 2+ years experience within an administrative/operational role, ideally within a membership-based association or organisation, have the ability to sell products or services and have knowledge of data analysis. If you have knowledge of maritime or energy markets that would be highly desirable.
What you'll get in return
In return you will be offered a permanent contract with a competitive salary of between £50,000 - £65,000, hybrid working with 1-2 days working from home per week, 29 days holiday including bank increasing 1 day per year with service and standard working hours of Monday to Friday 8.30-5.30pm.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Join TeamRAD and make a difference!
RAD has a fantastic opportunity for a Marketing Campaigns Lead to join its team.
This is a Hybrid role, based between Central London and home. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of £32,000 per annum.
About the role:
As a highly creative and motivated marketing professional, you will lead and deliver all aspects of marketing campaigns across the organisation. This role is perfect for a proactive individual who can project manage impactful organic campaigns for a wide range of digital platforms to support the business direction – its reputation, growth, and income generation targets.
You will work closely with the Strategic Marketing Manager to develop and maintain charitable income by adopting and implementing an appropriate marketing development strategy. You will also be responsible for collaborating with clients, partners, content creators, and key figures to generate engaging content that positively reflects the organisation.
Responsibilities as our Marketing Campaigns Lead will include:
- Working with the Strategic Marketing Manager to develop and maintain charitable income for the organisation by adopting an appropriate marketing development strategy and ensuring its implementation.
- Supporting the Strategic Marketing Manager to deliver the marketing strategy, leading on all aspects that relate to the marketing of the organisation, funder requirements, and targeted marketing for income generation.
- Leading and delivering all aspects of organic marketing campaigns.
- Developing a year-round social media content plan that meets our ambitious business growth plans.
- Collaborating with clients, partners, content creators, and key figures to generate engaging and impactful content that reflects positively on the organisation.
- Leading and inspiring other members of the organisation to develop campaign assets and messaging that resonates with our audiences.
- Developing engaging newsletters, good news stories, case studies, and collaborations.
- Supporting the wider team to deliver integrated lead-generation marketing campaigns across multiple channels and platforms to target specific prospect and customer segments.
- Proactively keeping up to date with digital innovations and viral marketing trends.
- Leading on implementing a plan for all key awareness dates across the year.
- Reviewing and evaluating campaign performance, identifying areas for improvement, and making recommendations for future campaigns.
- Developing strong relationships with ambassadors, content creators, Executive Leadership team, and other members of the organisation.
- Owning all stages of developing, planning, and executing cross-channel campaigns that drive growth and enhance reputation.
- Taking responsibility for ensuring all campaigns are delivered on time, to the highest quality, and adhere to brand guidelines.
Essential requirements we’re looking for in our Marketing Campaigns Lead:
- Extensive experience within a creative marketing campaigns-focused role.
- Native signer, or minimum BSL Level 2, or willingness to obtain British Sign Language Level 2 within two years.
- Experience of developing, executing, and managing successful marketing campaigns.
- Proactive, intrapreneurial nature - someone who enjoys thinking about what we could do next, differently, and better.
- Leadership or management experience.
- Proven experience with impactful and engaging copywriting.
- Experience building, managing, and developing key stakeholder and customer relationships.
- Experience using marketing platforms, tools, and CRM systems.
- 3+ years of experience in marketing campaign management.
Desirable:
- Qualification in Digital Marketing.
- British Sign Language Level 2 qualified.
- Experience using HubSpot.
- Experience working within the charity sector.
- Understanding of deaf awareness and deaf culture.
If you have a positive attitude, a flexible approach and would like to join our team as our Marketing Campaigns Lead, we’d love to hear from you. For full details, download a role description.
Closing date for applications: Monday 11th November 2024
Interview date: Week commencing 18th November 2024
Location Oxfordshire
Salary: £30,000
Hours: 35
Department: Service Delivery
Job Type: Full time
Contract Type: Fixed Term Contract
Background
At the core of RABI’s mission is the commitment to address the individual needs of farming people. We offer one-to-one, expert support, advice and guidance, tailored to the individual circumstances of the farming person. An exciting opportunity has arisen in our Service Delivery Team for a CRM Co-ordinator who will be responsible for the support and development of our case management platform.
Key Purpose:
Contribute to the design and implementation of new technology and tools leading to a significant positive impact on the delivery of services.
Key Responsibilities:
- Coordination of BAU system enhancements within The Service Delivery Team.
- Support the Senior Service Delivery Co-ordinator with the coordination of the platform and data roadmaps.
- Become one of the subject matter experts for the platform supporting implementation projects such as integrations with external partners.
- Champion accurate and efficient collection of data across The Service Delivery Team.
- Coordinate data analysis and insight briefs.
- Assist the wider CRM team with tasks and projects.
- In the absence of other co-ordinators support the wider administrative duties of the Service Delivery Team.
Person Specification:
Essential
- Experience in Project Management.
- Highly organised and efficient, with the ability to multitask and prioritise effectively.
- Exceptional attention to detail.
- A proactive problem solver.
- Excellent communication and collaboration skills, capable of naturing strong working relationship.
- Proficient in Microsoft Office (Excel, Word, Teams).
- Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice.
Desirable
Experience of using MS Dynamics.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future development at RABI. Full training and support will be provided for the right candidate.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justi?able. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, quali?cations and abilities.
REF-217 694
Do you have a passion for community development?
Are you looking for an exciting role where you can make a real difference?
Can you organise events that will raise awareness, and speak in front of large groups of people?
Yes? Well, we have an exciting new opportunity for you!
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the role
Location: Community based in Fenland, Ramsey area and the A1 Corridor in Huntingdonshire
Contract: Fixed term contract for 1 year
As a Community Engagement Officer you will be responsible for raising awareness within the community of Fenland and parts of Huntingdonshire. Our main focus is to support people living with Dementia to know how to access help and support they need to live as independently as they are able. You will be working closely within the community, alongside local and national organisations, helping them to develop and establish support networks and to become more Dementia Inclusive.
You will;
- Travelling extensively throughout Fenland, Ramsey area and A1 Corridor in Huntingdonshire, organising and promoting local awareness raising events within communities.
- Networking within communities identifying services, providing information and speaking to group members and identify how to become more Dementia Inclusive.
- Producing items for village newsletter, producing posters and flyers to promote your events.
- Deliver and facilitate Dementia Friends sessions out in the community.
- Working and attending meetings with a wide range of organisations including health, social care, local Government, and voluntary sector.
About you
You are;
- Able to travel independently throughout Fenland and Huntingdonshire with access to own vehicle.
- Confident to speak to groups of people at events.
- Able to organise and promote events.
- Passionate about making a difference to those affected by dementia.
- Possess the skills to establish local contacts and networking.
- Understand working with people from seldom heard from groups.
- Understand community development work.
- Confident using MS packages and patient databases/customer records systems.
Closing date: 6th November 2024
Interview date: 13th November 2024
About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
We are offering a great opportunity to join our team providing personalised advice, guidance and support to people diagnosed with dementia and their carers!
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the role
Location: Community based in West Sussex Northern (Horsham, Crawley and Mid Sussex) with some homeworking elements.
Contract: 12 month Fixed term contract.
As a Dementia Adviser, you will have the rewarding opportunity to provide support, information, and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives.
The service is unique to each service user as it is based upon their personal circumstances and support needs. You will offer support to your clients in a variety of ways, whether in the client's own home, or at other locations in the community, face to face, by phone, letter, or email. You will also assist service users to access other services, providing signposting and referrals.
Your role will include:
- Supporting people affected by dementia, families and carers to access vital services.
- Improving people’s sense of well-being, enabling them to have more control over their lives.
- Assisting with the identification of needs, providing information and access to relevant services.
- Promoting our amazing service and building relationships with a range of health and social care professionals.
About you
- Ability and interest in supporting people to maintain their independence, improve their sense of well-being, and help them take more control of their lives.
- Understanding of dementia and the needs of those living with dementia and their carers would be an advantage but if you have had experience supporting with other diagnosis or support requirements this would be taken into consideration.
- Experience with communicating with a wide range of people, adapting your approach to ensure understanding at all levels.
- Able to network effectively and collaborating with other professionals to achieve a positive outcome for people.
- Good IT skills, experience working with databases and virtual meeting software (Teams / Zoom).
- The ability to travel across local area independently when required.
Please ensure you apply with a Supporting Statement on why you believe you would be the most suitable individual for this position
Closing date: 15th October 2024
Interview date: To be confirmed
About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Individual Giving Officer
Salary £30,000 - £34,000 per annum - subject to skills and experience
Hours of work 37.5 hours a week over five days ((we welcome flexible working requests)
Base Hybrid working for the foreseeable future with regular attendance at least two days a week at one of our locations:
o Pears Building, Pond Street, London, NW3 2PP
o Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ
o Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL
To apply for this post, send your:
- CV (please include your last employer and dates of employment)
- Cover letter - please use your written statement to explain why you are keen to work at the Royal Free Charity and your suitability for the role as detailed in the role description. Please also consider when writing your statement that strong writing skills are important for this role.
Please note, that applications submitted without a cover letter may not be considered for this role.
Closing date for application: Monday 11th November 2024 12 noon.
Interview date: Tuesday 26th November 2024
Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.
- You must be eligible to work in the UK
The role
The Senior individual giving officer will report to the Senior individual giving manager.
Principal accountabilities / responsibilities
Fundraising
· Support fundraising activity across a wide range of programmes, including individual giving, legacy, in-memory and events fundraising
· Plan, execute, monitor and report on individual giving and legacy appeals, leading project groups with the support of the Senior Individual Giving Manager
· Optimise retention and increase supporter lifetime value through development of channel specific and donor-led effective welcome journeys, and seamless supporter journeys.
· Use strong creative and copywriting skills to produce stand-out communications that elicit an emotional response and successfully solicit income
· In collaboration with the database team, analyse response data and feedback and use this to propose campaign optimisations and future campaign recommendations
· Manage and monitor own campaign budgets and results, reforecasting and providing detailed commentary and analysis
· Collaborate with internal stakeholders and external suppliers to ensure activity is delivered to agreed plans, budgets and deadlines
· Ensure individual giving integrates with the wider organisational calendar and that supporter communications support and align with key activities and goals
· Use our active channels to grow our lists and opt-in rates, increasing touchpoints with our supporters
· Oversee a testing programme for appeals and digital activity, constantly iterating and optimising to refine creative and segmentation over time, sharing insight with the wider organisation to improve knowledge
· Conduct competitor analysis to learn and identify opportunities
· Manage working relationships with a range of external suppliers to fulfil our varied programme – including print, creative, face to face and postal agencies.
Charity systems and compliance
· Keep abreast of fundraising sector trends and how they can be applied to our work
· Adhere to all charity standards, policies and procedures
· Maintain a strong working knowledge of fundraising regulation
· Comply with the data protection regulations, ensuring that information on donors remains confidential.
Personal development and working relationships
· Build relationships across the charity and the Royal Free London, enabling own work and engaging with internal and external stakeholders to identify opportunities
· Take time for personal development, contribute to learning and ideas for the wider team
· Contribute to the charity’s strategic direction, a performance-driven culture, and good practice
· Deputise for the Senior Individual Giving Manager as appropriate
PERSON SPECIFICATION
Qualifications
No specific qualifications are required for this role.
Experience
Essential
· Not-for-profit fundraising experience
· An understanding of Individual Giving practices and techniques
· Project management experience
· Using data insight to inform marketing tactics
· Individual Giving/direct marketing experience managing offline and online appeals
Desirable
· Email platform experience eg, DotDigital/MailChimp
· Financial budgeting experience
· Raisers Edge or similar CRM system experience
Skills and Knowledge
· Autonomous worker with outstanding organisation and project management skills
· Excellent interpersonal skills and ability to proactively build relationships
· Strong literacy skills with an excellent eye for detail
· Highly numerate with the ability to analyse large data
· Building supportive and trusting relationships
· Excellent communication skills both verbally and written
· Ability to contribute to a collaborative and agile team, enabling others to learn, deliver and celebrate successes
This job description is not exhaustive, and the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.
Benefits
Core benefits
· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).
· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
· A flexible working policy to support our employees’ work/life balance.
Support for your financial wellbeing
· Expert financial advice from our financial partner, the London Credit Union
· Salary Sacrifice Scheme
· Savings on purchases with the Blue Light Card
· Our Death in Service benefit
Support for your health and wellbeing
· Subsidised gym, pool and classes at our Rec Club in Hampstead
· Secure bicycle parking and shower facilities at our Hampstead site
· Fortnightly guided meditation
· Free massage therapy from our complementary therapy team
· Menopause peer support group
· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.
Fundraising department
Our dynamic fundraising department generated over £4 m in 22/23, and we are now preparing for an ambitious multimillion-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.
Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:
· Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care teams sit within Public Fundraising, with their work underpinning and supporting the entire department.
- Our Philanthropy and Campaigns team builds relationships with individual philanthropists, trusts, foundations, and corporate organisations which give, or have potential to give, £10,000 to the charity each year. They lead major appeal activity for the charity, currently focused on our exciting cancer campaign which is due to launch in 2025.
The client requests no contact from agencies or media sales.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.
This role is part of the newly formed Fundraising Operations Department and you'll work alongside a collaborative group of professionals dedicated to improving processes and ensuring smooth operations. Join us and make a difference in how we engage with supporters, manage our fundraising products, and deliver exceptional services.
Fulfilment and Support Coordinator will play a crucial role in supporting the delivery of fundraising products and campaigns. You'll work closely with both internal teams and external suppliers to ensure operational processes run smoothly and fundraising income is maximized. By streamlining operations and enhancing quality control, your work will directly impact Marie Curie's ability to raise funds and provide critical services to those in need.
Main responsibilities:
- Coordinate the operational processes for fundraising campaigns, ensuring data management, product delivery, and reporting are executed efficiently.
- Manage relationships with external suppliers (fulfilment houses, print suppliers) to deliver high-quality products and materials.
- Collaborate with product owners to capture operational requirements and deliver solutions that enhance campaign performance.
- Conduct quality control checks to ensure accurate orders and high-quality products.
- Provide training on software systems and equipment handling to internal teams.
- Identify and implement process improvements to enhance overall efficiency and effectiveness.
- Support the creation of best practices in project management and process development across the Fundraising Operations team.
Key Criteria:
- Proven experience in managing projects and coordinating multiple work streams.
- Strong interpersonal skills and the ability to work collaboratively with internal and external stakeholders.
- High level of data literacy and experience working with database systems.
- Excellent problem-solving skills with the ability to make data-driven decisions.
- Experience in managing suppliers and negotiating service agreements.
- Strong organizational and planning skills, with attention to detail.
- Proficiency in Excel and other computer software, with experience in process design and improvement.
- Experience in supporting fundraising campaigns or similar operational roles is a plus.
Please see the full job description .
Application & Interview Process
- As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: Nov 10th, 2024
Salary: £26,370 - 29,297 depending on experience
Contract: full-time (35 hours per week), permanent
Based: Edinburgh or a commutable distance. You will be required to commute to our Edinburgh offices 2-3 days a week minimum.
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
The Supporter Journey Team is responsible for delivering world-class behavioural journeys for our charity partners.
You will ensure that we are continuously providing the best supporter journeys in the sector by designing, building, delivering and optimising omni-channel behavioural journeys at scale, in turn delivering value to our clients.
Working across both Social Mind and Social Sync, you will join an existing team reporting into our Campaign Manager and you will ensure all our charity partners and their supporters receive personal, bespoke communications to maximise fundraising for our charity partners.
Key Responsibilities
- Design and Development:
- Develop comprehensive, integrated journeys for supporters across multiple channels.
- Ensure these journeys are behavioural and provide a great stewardship experience for supporters.
- Performance Analysis:
- Monitor and evaluate the effectiveness of supporter journeys.
- Analyse key metrics to assess the contribution of these journeys to overall goals, for example, email open and click through rates.
- Optimisation and Supporter Experience:
- Identify areas for improvement within existing journeys.
- Propose and implement enhancements based on testing and learning outcomes.
- React to key performance indicators (KPIs) to pinpoint opportunities for journey improvements to help drive campaign performance and income.
- Make data-driven decisions to refine and improve the journeys.
- Commit to delivering a high-quality experience for all supporters.
- Address and resolve any issues impacting supporter satisfaction promptly.
Skills and Knowledge
- Experience of designing, creating and delivering outstanding supporter experiences that increase engagement, fundraising rates and average value.
- Ability to understand our charity partners objectives and translating that into exceptional supporter experiences at scale.
- Ability to analyse data and make recommendations that improve fundraising and the supporter experience.
- Meticulous attention to detail.
- Experience of writing stewardship copy and ability to adopt different charity’s tone of voice.
- Experience of using communication software.
- Be comfortable operating in a fast paced start up environment, working efficiently at pace with available resources.
- Basic understanding of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK
Equal Opportunities Statement
We are an equal opportunity employer and believe in the power of a diverse, inclusive team.
We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.
Please let us know if you require anything which would enable your success throughout our interview process.
We cannot offer visa sponsorship and you must be able to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Company
Bluestep was incorporated in 2010 and is based at Blisworth Hill Farm in the lovely Northamptonshire countryside, commutable from Northampton, Milton Keynes and surrounding areas. The business operates in design, merchandise, storage and fulfilment services providing varied solutions to a wide range of clients in the charity, healthcare, outdoor education, corporate and sports sectors. We are a progressive, forward-thinking company that prides ourselves on a first class service.
Main purposes of job
As our Charity Account Director within the Client Services team, you will play the lead role in driving business growth across the Charity sector in line with our 4-year plan that we launched at the start of this new financial year (April 2024).
You will be responsible for the day-to-day management, leading, inspiration and coaching of our Charity Account Management team (from Senior Account Managers to Account Executives, possibly Apprentices down the line), while at the same time looking after a select number of high value Charity partners.
This responsibility will involve you being constantly immersed in the daily activity, providing on the spot advice and coaching to our team, making a concerted effort to get to know each of our clients and an expert knowledge of our portfolio of services on offer. Due to the experience and network of the successful candidate, we expect you to bring opportunities our way.
We are looking to appoint a candidate with the commerciality, leadership and ambition to push us to the next level.
Main responsibilities
Client Strategic Influence: Will play a huge part in creating, influencing and implementing strategy for a very small number of extremely high value, lifelong clients surmounting to a multi-million pound portfolio. Without your involvement, our clients would struggle.
Inspiring, Mentoring, Coaching: We expect the successful candidate to have a huge passion for developing teams and individuals. You should gravitate towards people and be an inspirational figure that the team will want to seek knowledge and support from. You should have the ability to help integrate and intertwine individuals with their clients, making them an indispensable extension to their team.
Reporting Lead duties: All members of the Charity team will report into this role and the individual will be responsible for all aspects of people management.
Living in the Detail: With such a huge client base within the Charity sector, offering a variety of services (Merchandise, Design, Storage & Fulfilment), we expect the successful candidate to have the capacity and ambition to immerse themself in the detail, investing an incredible amount of time getting to know individual accounts and clients alike. Much of this will take place in “real life” through discussion with Account Managers and clients, though detail will also come from Synergist, our CRM platform.
Strategic Implementation: Able to support the development and implementation of commercial strategy with the aim being to accelerate the growth of Bluestep as a business and industry player. Adaptability will be required as trends and needs develop over time.
Client Relationship Management: Love & Care is central to everything we do (Net Promoter Score is a key metric that we have introduced to the business) and your philosophy must be focused around this. Our Love & Care Manager is the key to unlocking the rewards of this and a resource that must be utilised to the best of your ability. This role will require management and delegation of clients when the team are on leave.
Sales and Revenue Generation: This role will require integrated working with our Client Services Director and Marketing team to ensure that sales support is directed in the right areas at the right times. This ties in with our recruitment strategy and demands. With the candidate’s standing within the Charity community, we also expect this person to unlock significant opportunities within the sector.
Collaboration: This role works very closely with our Client Services Director, who has overall responsibility for all Client Services related activity, and our Love & Care Manager, who will underpin and support all operational and client requirements for the team. Generally, this role requires collaboration across the business in order to guarantee success.
Budget Management: Responsible for creating and monitoring annual, quarterly and monthly sales and GP margin budgets across the Charity sector by individual. Responsible for communicating and agreeing budgets across the team.
Reporting: Develop and update reporting tools that keep the team and management abreast of performance, including presentations within our fortnightly “Scrum” meetings. Prepare and present regular reports and updates to leadership.
Drive change on Industry Trends: Not only offering solutions both internally to Management and to clients in order that these are addressed, but playing a huge role in ensuring they are implemented. This person should be an influential member of the sector community.
The above list is not exhaustive and duties relevant to the post or the individual’s experience may be required from time to time. Variation may occur to the duties and responsibilities at the request of the Managing Director without changing the general character of the post. Any variation will always be discussed first.
Charity Account Director Experience
Proven experience in Senior roles within a merchandise and design agency or similar environment
Experience working with Not-for-profit organisations or in-house roles including Senior Fundraising Manager/Director (essential)
Proven track record of winning significant new business, developing customer relationships and spend
Evidence of inspiring, coaching and mentoring teams of people to achieve success
Track record of creating positive, values-based cultures
Client-facing experience and extremely comfortable in presenting environments
Strategic thinker
Technology proficient (CRM systems such as Synergist)
Charity Account Director Skills & Attributes
A natural leader and inspirer
People-person
Superb teamwork skills
Excellent verbal and written communication skills
Capacity to take on a lot of information in a short space of time
Adaptable across many areas of a job role
Problem-solver and adaptable to certain situations
Time management
Strong commercial acumen: results orientated with a focus on achieving and exceeding sales goals
High standards of integrity, service delivery and customer care
Personable and fun to work with
On offer for the Charity Account Director
- We allow one day of remote working each week (increases to two days once 6 month probation period is complete)
- Some travel/overnight stays will be expected
- Salary: £50,000 - £60,000 per annum depending on experience
- Inclusion in our Profit Share Scheme (paying out up to 15% of basic salary) upon completion of 6 month probation period
- NEST Pension scheme (Bluestep contribution of 5%)
- 29 days of Annual Leave plus Bank Holidays
- Free onsite gym membership
- Enhanced Maternity & Paternity pay (upon completion of 2 years’ employment)
- Plus many more benefits included in our Perks Guide (including Private Medical Healthcare through Vitality on your 2-year anniversary)
To apply for the Charity Account Director Role
Please follow the Indeed process for applying.
- Application deadline: Friday 15th November 2024
- Stage 1 Interviews (Teams): Once application received and successfully through initial screening process
- Stage 2 Interviews (Face-to-Face): if successfully through Stage 1 interview
- Stage 3 Presentation (Face-to-Face): If successfully through Stage 2 interview.
The client requests no contact from agencies or media sales.
The National Lottery Community Fund is looking for a skilled and proactive Network Engineer to become part of their compact IT Infrastructure Team located in Birmingham. This role will report directly to the Head of IT Infrastructure. Hybrid office working is available, though occasional travel to various UK sites will be required.
As a Network Engineer, you will play a pivotal role in maintaining and enhancing our IT network, ensuring optimal performance, up-to-date security, and reliability.
Responsibilities:
- Be an integral part of the Team and act as the go to person and SME for networking requirements.
- Collaborate closely with Network Engineers, Infrastructure Engineers, Security Team and Project Managers to understand and address their requirements.
- Manage and optimise network infrastructure, including on-premise networks, public cloud (Azure) networks, virtual networks and WAN technologies.
- Configure and manage Firewalls, Routers, Access Points, Switches, SD-WAN and Networking Appliances.
- Demonstrate advanced knowledge of networking, including TCP/IP protocols, subnetting, VLANs, load balancing, and VPNs.
- Apply strong analytical and troubleshooting skills to resolve network issues.
- Strong interpersonal and problem-solving skills.
- Monitor network performance, identify and resolve bottlenecks.
- Collaborate with service desk staff, providing education and support while resolving network-related tickets.
- Be responsible for end-to-end delivery of the Project tasks.
- Lead networking element of projects to improve production environments.
- Configuring and installing hardware in both office and data centre environments.
- Ability to write clear, concise technical documentation such as Network Designs.
- Responsible for ensuring that any designs produced are in line with the current network architecture and infrastructure strategy documentation and are fit for purpose.
- Contribute to design and architecture discussions.
- Mitigate Pen Test and Audit findings.
- Participate in out of hours implementations of change/support as required.
- Accurate estimation of workload and timelines for delivery.
- Support and maintain backup and disaster recovery solutions.
- Compliance to regulatory and mandatory policies.
- Relevant vendor management experience.
- Provide timely updates and whenever necessary timely escalation of issues to right stakeholders.
Interview dates: 28th / 29th November (online for 45 minutes)
Location: Birmingham - We have a hybrid, flexible approach to working and this role can be office based along with homeworking.
On application, please align your supporting statement to the criteria below
Essential criteria
- 3+ years in network administration and deployment.
- Experience with Cisco Switches, including configuration, security, and firmware updates.
- Knowledge of Firewalls (Preferentially Barracuda and Azure Firewalls).
- Experience with Microsoft Azure cloud services and architectures, networking (NSG, VNet peering, UDR, Private Link/Endpoint, Azure Firewall, load balancer).
- Knowledge of Aruba SilverPeak SD-WAN.
- Analyze, troubleshoot, and resolve incidents escalated from service desk support.
Desirable criteria
- Knowledge of Arista Wireless Access Points.
- Zero Trust Network Architecture – Security Service Edge such as Netskope or Zscaler.
- Familiarity with PRTG, SolarWinds or similar monitoring tooling.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
We are looking for three Funding Officers to join our team in Wales. These are one permanent, full-time post, one permanent part-time post (0.6 FTE) and one 12-month fixed term contract (open to a conversation on flexible working and job share). Please let us know which position you would like to apply for in your supporting statement and this can be for all opportunities.
We have offices in Cardiff & Newtown. Depending on your location and preference, you are welcome to be based in the office full time, or a combination of home and office working. You will need to travel within Wales to work with community groups and charities, and to other offices across the UK to work with colleagues.
As a Funding Officer serving one of our three Welsh regions you will:
· Assess requests for funding and manage grants using: local knowledge, best practice, thematic expertise and the experience of customers and stakeholders to improve our grant making and inform our decision making.
· Work closely with people and communities, you will understand what matters to them and where our funding can make the biggest difference.
· You will be responsible for supporting local people and communities in specific areas of Wales.
· Have a strong understanding of our vision.
· Able to adapt your approach to the wishes of the people you are working with.
· You’ll also need to support our stakeholders, helping them to make connections that will help them achieve their goals.
You will be responsible for the pipeline of projects in understanding and responding to the different needs of our customers by providing advice and considered feedback and be willing to have challenging but constructive conversations. Funding Officers will ensure our grant management and assessment play an effective part in contributing to the Fund’s knowledge and learning as a grant maker. You will manage your own caseload, liaise with grant recipients, undertake project visits, identify and manage risk, supporting organisations to deliver their projects and measure their impact.
Interview Date: W/C 02 December 2024, online for 45 minutes.
Location: Wales - Hybrid Working (Office, home working and working in community).
Hybrid, Cardiff and/or Newtown offices
We have a hybrid approach to working and this role can be based in Cardiff or Newtown , along with homeworking.
On application, please align your supporting statement to the criteria below
Essential criteria
Essential:
1) Ability to analyse information, including financial data and project plans in order to make written funding recommendations to decision-makers.
2) Understanding of strengths-based approaches to working with people and communities.
3) Remain calm under pressure and handle multiple and competing priorities, supporting others when needed.
4) Strong experience with great customer service.
Desirable:
5) Knowledge of the wider funding context
6) Ability to learn from our funded projects and share that learning for the benefit of the wider organisation.
7) Confident in presenting to a wide range of audiences.
8) Knowledge of the social policy environment and role of the third sector
It starts with community.
Make a lasting impact in Liverpool’s third sector.
For over 100 years, Liverpool Charity and Voluntary Services (LCVS) has been at the heart of the community, empowering voluntary, community, and charitable organisations across the city. We are now seeking a visionary and dynamic Chief Executive Officer (CEO) to lead us through an exciting period of transformation and growth. If you are passionate about empowering communities and creating lasting change, we want to hear from you.
About the Role
As CEO of LCVS, you will:
Lead the modernisation of our infrastructure and internal systems. Develop and execute an income generation strategy to secure financial sustainability. Act as a visible and respected ambassador, advocating for the third sector across Liverpool and beyond. Build and strengthen relationships with trustees, employees, partners, and key stakeholders. Shape and deliver our strategic vision, ensuring LCVS continues to make a meaningful impact in Liverpool’s communities. This is a unique opportunity for a leader who is passionate about driving change and empowering the voluntary and community sector. You will work closely with the Board of Trustees, lead a dedicated team, and represent LCVS on a local and national stage.
About You
We are looking for a CEO who brings:
Proven experience in organisational leadership, including managing financial challenges and overseeing operational transformation. Strong financial acumen, with a track record of income generation and sustainability strategies. A deep understanding of the third sector, with the ability to advocate for and influence policy to support community initiatives. Exceptional communication skills, capable of inspiring and leading a diverse team. The vision and creativity to drive LCVS forward, ensuring we remain responsive to the evolving needs of our sector.
The client requests no contact from agencies or media sales.