Jobs

Introduction – The Whiteley Homes Trust vision

Every member of staff is here to sustain a thriving community, with outstanding accommodation and care for older people of limited means and to develop and share our success, so older people can live happy and fulfilling lives.

Your job is to make Whiteley the best place to age in Britain.

Role Overview

This role will be responsible for supporting the Director of Operations to deliver the Community Services Strategy for the Trust in this new and exciting role.

The Head of Community Services will be responsible for overseeing and leading a comprehensive range of services and programmes that foster a supportive, engaging, and vibrant environment for senior residents. The role involves the management and development of social, recreational, health, and wellness services, ensuring the wellbeing of residents, enhancing their quality of life, and fostering a sense of community within the village. This will include overseeing the village shop, club house and bar functions, and a new café which will offer psychosocial support to this vibrant community, in addition to supporting the resident led activities within the village

You will manage and work alongside teams across volunteering, hospitality, and support to deliver activities and services for the mental, physical and spiritual wellbeing of our residents in order to reduce loneliness and isolation. You will also take a lead on implementing the dementia strategy for the village working closely with the Registered manager of our extra care facility and the head of housing.

This is a wide- and far-reaching challenging role but with lots of scope for innovation. As a new Registered Provider of Social Housing, the Trust is moving into a new era but wants to retain the ethos of almshouse charities, continuing to promote the health and wellbeing aspects of this special community where we aim to enable our beneficiaries to age well.

With the support of the Director of Operations, you will identify and deliver projects to generate income for future development of Community Services. You will engage in co-production with residents, whilst exploring opportunities to apply for grants or charitable funding, to enable these activities to be develop and grow in the future.

Whiteley Homes Trust Core Values:                                                                           

We encourage all our staff to play their part in demonstrating our core values in their day-to-day work with colleagues and customers

What will you be doing?

Main Responsibilities

· Drive and deliver on the implementation of strategic plans that support the move to a predominantly funded/volunteer supported and co-produced community, increasing income and reducing costs.

· Lead and develop community programmes that promote socialisation, engagement, and emotional well-being for residents.

· Create opportunities for older people in the local community to participate in a variety of recreational, educational, and cultural activities.

· With the support of the Leadership team and other colleagues assist in leading a cultural change programme where residents are empowered and active within the community, working collaboratively with TWHT employees.

· Line management responsibilities for the hospitality manager, volunteer services manager and shop assistant/manager (these services are key to the wellbeing of our residents).

· To oversee and manage the community budget, showing cost reduction and/or increased revenue year on year ensuring efficient allocation of resources while maintaining a high standard of service delivery.

· To ensure KPI’s are recorded and reported on a monthly basis to the Director of Operations

· Develop and maintain good working relationships with all residents, managers, members of staff, and the wider colleague team within Whiteley Village

· To ensure robust and transparent 2-way communication with residents of Whiteley Village.

· To build solid relationships with external stakeholders, supporters and local community groups in order to develop mutually beneficial support. Identify and manage any external funding sources or grants that can enhance community offerings.

· To work alongside the Head of Marketing and Communications, and Trust fundraising consultants to ensure that our charitable status, fundraising efforts and community success stories are shared widely.

· Recruit, train, and develop staff to ensure high levels of service delivery and resident satisfaction.

· Foster a positive work culture focused on resident-centric care and employee collaboration.

· Report on programme performance, resident feedback, and staff performance to the village management team working closely with the Head of Housing. Prepare reports and polices as required

· Ensure community services comply with relevant health, safety, and regulatory standards ensuring regular audits of designated areas are completed and risk assessments conducted.

· Promote a safe environment for all residents, staff, and visitors, ensuring policies and procedures are followed.

· Ensure open and effective communication with residents and families regarding available programmes, services, and any changes.

General

· It is the duty of all employees to ensure that a safe working environment and safe working practices are maintained at all times.  It is also the responsibility of management team to ensure full compliance.

· Undertake any other duties which may be reasonably deemed to come within the scope of the post, relating to the activities of the department.

· Ensures full compliance with all the Trust’s Policies and Procedures.

· To complete mandatory and job-related training as required.

· You will be responsible for the confidentiality, integrity and availability of all data which you have access to in the course of your work. You must not disclose any information of a confidential or sensitive nature about the Trust, any or our service users or any of our employees. There is an exception if you need to share this information as part of your job or if you are made to by law.

What you will need

Experience & Knowledge

• Proven experience (5+ years) in community services, social housing, senior care, or a similar leadership role within the health or social care sector.
• Strong understanding of the needs of elderly residents and a commitment to enhancing their quality of life. Experience of working with older people
• Excellent leadership, organizational, and interpersonal skills and line management experience.
• Management of poor performance
• Ability to manage budgets and resources effectively.
• Knowledge of relevant legal, health, and safety standards in aged care settings.
• Experience of engaging, developing and supporting communities
• Knowledge and understanding of community and social issues
• Strong conflict resolution and problem-solving abilities.
• Ability to build strong relationships with residents, families, and staff.
• A passion for creating a positive and inclusive community environment.
• Experience of managing or working in a charity or volunteer-led organisation

· Proven ability to work on own initiative and as part of a team

Personal skills/qualities

· An ability to adapt to line manage a variety of unfamiliar diverse roles and services

· An ambitious and innovative approach to community development and engagement

· commitment to services which provide support to vulnerable individuals for their mental, physical and spiritual wellbeing.

• A non-judgemental and positive attitude

· Good organisation skills, be flexible and self-driven to achieve.

· Excellent communication, interpersonal and team-building skills (written and verbal)

· Commitment to training and development

· Flexible and innovative approach to working.

· Decision-making and problem-solving skills.

· Strong general IT skills

· Honesty, reliability and trustworthiness.

· Sense of humour, emotional intelligence and resilience

· Commitment to the aims & objectives of The Whiteley Homes Trust.

Qualifications

· A degree level qualification in Housing, health or Social Care (or equivalent)

· Working knowledge of health and safety issues

Other information

WHT is committed to safeguarding and promoting the welfare of its staff and older people. We expect all our staff to be aware of their responsibilities to protect staff and residents from abuse or harm. Successful applicants will be required to undertake a DBS check and to provide proof of their right to work in the UK.

Note:  No role profile can cover every issue that may arise within the duties of the post at various times. The post holder will be expected to carry out any other duties from time to time that are broadly consistent with those in this document. Your flexibility and assistance in helping us achieve our vision is valued.

An exciting new opportunity has arisen for a WISHH Charity Chief Executive to join our independent Charity. 

Our aim is to raise funds to enhance facilities, equipment and services at Hull Royal Infirmary and Castle Hill Hospital over and above what can be achieved by the NHS alone.

Working in partnership with the hospitals we support, we can help patients experience the best facilities and treatments possible and give the comfort and wellbeing of patients and their loved ones the attention their medical circumstances need.

As an ever-growing charity, we are looking for a WISHH Charity Chief Executive that will drive and lead ambitious fundraising strategies, ensuring financial growth and stability.

Interviews will take place week commencing 10 March 2025

About the position

This role is crucial in supporting the delivery of HSI/UKs Individual Giving programme. You will be making an impact for animals by supporting projects across multiple communication channels to steward our wonderful supporters, ensuring they feel valued and helping to generate over £2million a year in sustainable income for Humane Society International/UK.

As part of the Individual Giving team, this role will largely support our direct mail appeal programme, regular giving programme and will be the first point of contact for supporter enquires – handling telephone calls, emails, social media and letters.

You will be responsible for ensuring supporters feel valued and appreciated through tailored communications to deliver an excellent supporter experience and will take a lead in coordinating our annual Thank-a-Thon – a direct way to say thank you to our supporters. You will also work closely with our suppliers in all aspects of the mailing process from creative concept through to delivery, as well as stewarding our amazing fundraisers who raise money for animals by taking part in marathons, bake sales and other events.

This is a hybrid role with 2 days a week in our London office near Old Street tube in buzzy Shoreditch.

Please note: Our recruitment policy is to offer a fixed one year contract to start, with a view to move to a permanent contract in year two based on performance.

About the Individual Giving Team:

Our ambitious team is responsible for the recruitment and retention of individual supporters to raise £600k in 2025 with big and exciting plans to grow this significantly within the next 3 years.

We are a small but mighty team covering a range of channels across direct mail, DRTV and digital with plans to start telephone fundraising in 2025 as well as creating and delivering supporter journeys.

Part of a wider fundraising team of 8 who work across legacy, major donors, corporate and trusts – we work closely with our colleagues internationally both in the EU and the United States.

What we’re looking for in our Individual Giving Specialist

• Experience of working within a team in a similar role (e.g. fundraising/marketing), ideally with some experience in individual giving fundraising
• Experience of assisting with the organisation of projects/activities or schedules
• Experience of being in a front line supporter services role – confident in dealing with general enquiries
• Experience of admin activities such as database admin, invoicing, collating information for reports.
• Good organisational skills and ability to meet deadlines
•  Able to manage a varied workload, with support from the manager and wider team

About us

Humane Society International/UK is part of Humane Society International, a global animal protection organisation striving for a better future for animals through advocacy, education, and hands-on programmes. In the UK we are an leading voice for animals, running effective campaigns on wildlife protection, the fur trade, and farmed animal welfare, backed by hundreds of thousands of supporters across the country. HSI/UK has big ambitions to grow income, provide excellence in supporter care and in doing so help animals around the world!

Will you join us and create a more humane world for animals?

Interested? Here’s how to apply:

Application closing date: 16th February 2025

Virtual interview date: 24th 25th February 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate.

We are seeking an ambitious and talented leader with expertise in copywriting, design, and project management to join our High Value Engagement team.

If you have experience in managing a small team, proactively identifying new fundraising opportunities and producing compelling communications for high-value supporters, we'd love to hear from you.

About the role

As our Senior High Value Communications Manager, you will play a pivotal role in driving the success of high value giving at the BHF during an exciting period of growth. You will create and deliver a range of written and designed materials for major donors, trusts, foundations, and corporate partners.

Leading a team of two managers, you will support BHF’s Philanthropy and Corporate Partnerships teams in attracting, engaging, and retaining our most significant supporters. You will be responsible for crafting compelling communications, including donor and partnership propositions, impact reports, cases for support, and applications for significant donations.

Additionally, you will identify exciting research projects, develop impactful stewardship materials, and produce high-quality documents to support the cultivation, solicitation, and recognition of major gifts.

Collaborating across the organisation, you will develop and promote the BHF’s stories to philanthropic audiences and champion best practices

About the team.

You'll join the team in a pivotal time where partnerships have been identified as the cornerstone of British Heart Foundation’s 2030 organisational strategy.

To achieve this vision, we are building a high performing Philanthropy and Corporate Partnership team comprising dynamic fundraisers, talented proposition writers, research and insight specialists, and event and stewardship experts. You may already be aware of some of our notable achievements over the past year: securing multi-year strategic partnerships with Sky Bet and AJ Bell, and recently landing a third campaign with Omaze.
 
To realise our ambitions, we need to raise significant additional funds to accelerate and drive critical research.

About you

You are a tenacious communications lead with experience of leading and coordinating the production of compelling fundraising propositions and bespoke communications for high-value supporters.

An excellent writer you can transform multiple sources of information into inspiring stories that generate support and translate scientific information for general readers.

To succeed in the role, you should have: 

• Proven experience of showcasing the impact of a charitable organisation for an audience of high-level donors, preferably in a medical science context, to foster repeat and lifelong support.
• Proven experience of leading a team to deliver successful funding proposals and to report the impact of up to seven-figure gifts
• Proven experience of collaboratively producing high-spec documents for discerning readers, including copywriting, desktop publishing (InDesign), and effective use of images
• Project management experience overseeing document publishing from conception to delivery, ensuring all legal, brand, and customer considerations are met.
• Proven experience building and maintaining excellent relationships to gain buy-in and influence teams and senior stakeholders across large organizations.
• Familiarity with fundraising databases like Blackbaud CRM or equivalent would be a bonus.

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.  
 
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 

What can we offer you? 
 
To find out more about our generous staff benefits, please download our benefits document at the bottom of this page. 
 
Interview process 
 
The interview process will consist of two stages. The first interviews are planned to be held over MS Teams on 17 Feb 2025 . The second stage is planned to be held at London Office (NW1 7AW) on 26 Feb 2025 

HFEH Mind are looking for maternity cover for the HR team on a 12 month fixed term contract starting between Mid March to Early April 2025.

Purpose of the job

To support the development and implementation of HR initiatives and systems, providing guidance to staff and line managers on employee relations matters and supporting them through their employment journey with HFEH Mind.

The HR Officer will maintain excellent knowledge of charity policies and procedures, terms and conditions, UK employment law and HR best practice and will deputise for the Head of People Services & Company Secretary in their absence.

About Hammersmith, Fulham, Ealing, and Hounslow Mind

We’re Hammersmith, Fulham, Ealing, and Hounslow Mind (HFEH Mind), part of Mind the mental health charity. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding of mental health.

We work in Hammersmith, Fulham, Ealing, and Hounslow and have a range of services and products to help children, young people and adults maintain and regain their mental health. We work with employers, partners, community groups and other charities to achieve our aims.

Key Responsibilities​

· Support the development and implementation of HR initiatives and systems

· Provide counselling on policies and procedures using Rradar support as required.

· Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process when required.

· Support the creation and implementation of effective onboarding.

· Develop training and development programs.

· Assist in performance management processes.

· Support the management of disciplinary and grievance issues.

· Maintain employee records on the HRIS (BreatheHR) ensuring all staff documentation is accurate and up to date.

Benefits & Support

We want all our team to thrive at HFEH Mind and we offer a competitive range of benefits, good work/life balance, and excellent learning and development opportunities.  We are proud of our organisational culture, and we offer a supportive, flexible, and enjoyable place to work.

Employee benefits include:

• Opportunities for flexible working
• 25 days annual leave (plus bank holidays) increasing with years of service up to 30 days.
• Workplace pension scheme
• Occupational sick pay scheme
• Employee Assistance Programme
• Regular supervision
• A variety of learning and development opportunities
• Access to “Perkbox” employee benefits
• Cycle to Work Scheme

HFEH Mind are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing, and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

The Royal Marsden Cancer Charity raises money solely to support The Royal Marsden, a world-leading cancer centre. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.

From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, we will never stop looking for ways to improve the lives of people affected by cancer.

We are a very ambitious organisation which has gone through transformational growth over the past five years. Alongside funding an existing programme of world-leading research, treatment and care, the Charity completed its largest capital appeal to date, successfully raising £70 million to build the Oak Cancer Centre at the hospital’s Sutton site, which opened in summer 2023.

We have exceeded our fundraising targets, over the past three years, raising over £90m against a target of £83m and making over £82m in funding available to The Royal Marsden. However, with one in two of us expected to develop some form of cancer, it is essential that we go even further in our fundraising efforts to support the essential work of The Royal Marsden. Therefore, we have recently launched our most ambitious strategy yet, that will see us raising at least £215m over the 5-year period.

The Charity is committed to raising £150 million, through a major fundraising appeal, for a new major development project in Chelsea, which will launch in 2025/26. There is also an extensive portfolio of engaging projects outside of the capital appeals, that help to support all aspects of the hospital’s work to improve the lives of cancer patients.

Working for us offers you a challenging and rewarding career, as well as the chance to really improve the lives of those living with cancer. The Community Fundraising team stewards some of our most dedicated supporters, who organise events and bring their networks together to raise up to six figure sums. We build long lasting relationships with individuals as well as community groups, schools and corporate organisations to raise millions for Charity every year.

This role will play an important part in the engagement of community supporters, identifying new prospects and effectively stewarding existing supporters. You will be a high performing fundraiser with experience of delivering income growth through effective relationship management. You will be ambitious and proactive and relish the opportunity to support the Charity to achieve its ambitious goals.

To develop, implement and maintain robust information management systems within the Trust.

To co-ordinate and support business meetings and Trustee Board Meetings.

To support development and management of the Trust Business Assurance Framework.

Support daily operations, ensuring services are delivered efficiently and effectively.  Provide full organisation and administrative support to the CEO and wider team members, undertaking a wide spectrum of tasks as delegated ensuring completion within targets and deadlines.

Support the development and implementation of operational policies and procedures to enhance service delivery and to comply with stakeholder contracts and agreements and all relevant regulations and legal requirements.

Oversee programme administration processes to ensure the efficient management of these areas.

Monitor and evaluate the performance of services and programmes with the Management Team. Coordinate the delivery of effective Management Information and analysis for regular review by the CEO and Board.

Develop and maintain a robust policy review programme, ensuring version control and circulation across teams.

Manage external supplier contracts and relationships; ensuring contracts, insurances, subscriptions and rentals/hires are maintained to ensure continuity of cover/use and offer best value for the organisation.

Are you an experienced fundraising operations professional looking for your next role?

Great Ormond Street Hospital Charity is hiring for a Head of Fundraising Operations & Standards to play a leading and strategic role across our fundraising compliance, supporter journeys, supporter experience and supporter data functions.

Salary

The salary for this position is £69,733 per annum.

The role is based in our London office with a minimum of 2 days in our office per week. 

Key Responsibilities

This is a senior management position within the organisation, and you’ll be responsible for:

• Supporting a vibrant and varied fundraising programme to deliver a transformational growth strategy and over £100m each year. 
• Collaborating effectively across the charity, building relationships, planning and directing work, and adding value as part of our Senior Management Team. 
• Leading GOSH’s approach to compliance with fundraising standards, including leading a rolling programme of reviews and contributing to sector collaborations. 
• Leading the supporter data function and supporting the delivery of our supporter data strategy and analytics to enable evidence based decision making. 
• Leading on supporter relations, supporter experience and supporter journeys to maximise supporter retention and income. 

We have ambitious goals, and this is the ideal opportunity for someone who is looking for a role where they can be impactful. You’ll be involved with the delivery of our fundraising strategy, as well as working across our diverse fundraising portfolio. You’ll also be at the cutting edge of innovation across supporter data and journeys.  

Skills, Knowledge and Expertise

• Previous experience working as a strategic lead of a cross functional team. 
• Experience supporting a broad and diverse fundraising or income generating portfolio. 
• Experienced people leader with high emotional intelligence. 
• Experience working with relationship database and data analytic tools. 
• Exceptional relationship building skills. 
• Strong decision making and problem-solving skills. 
• Budget and forecasting experience. 
• Experience of compliance and regulation, ideally within a fundraising context.

Please refer to the full job description for more information. 

Closing Date: 19th February 2025

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.

Together, we can help give seriously ill children the best chance, and the best childhood, possible. We were delighted to be named Charity Times - Charity of the Year 2024, recognising the impact of our shared mission.

Our commitment to Equity, Diversity and Inclusion

We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status. 

If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy on our website. 

As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us. 

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

Benefits

• Scope to take real ownership in a fast-growing charity
• Flexible working arrangements
• Strong commitment to professional development with a dedicated training budget
• Annual performance and pay progression reviews
• Up to 5% pension contribution
• 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between
• Christmas and New Year and 4 wellbeing days
• Cycle to work scheme
• Employee Assistance Programme offering free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social event

Responsibilities

Supporting young people
You'll deliver our programmes and work one-to-one with care-experienced young people across London. You'll manage a caseload of young people and be a positive role model to those you're supporting.

Working with delivery partners
You’ll be working closely with our delivery partners to ensure the young people are getting the best support out there. Whether that’s liaising with social landlords or local debt advice charities.

Collecting crucial impact data and evidencing impact
You’ll be meticulous in ensuring you collect and report high quality data, understanding that this information is crucial to demonstrating our impact to funders and clients. You’ll ensure your notes and our databases are up to date with accurate information.

Working collaboratively
You'll work closely with other Settle Coaches and the wider team to ensure you are learning from them and they are learning from your experiences. You’ll collaborate with others in order to make decisions. You will contribute to an inclusive working environment for everyone.

Getting stuck in
We are a small but growing team and you'll be ready and excited to get stuck into new projects and opportunities as they arise - stretching yourself and developing your expertise.

What we're looking for

We are looking for a driven individual, with the relevant skills to provide high quality support to a small caseload of young people to ensure we give the very best we can to the young people we work with. We are interested in someone who is passionate about developing their frontline skills and supporting care experienced young people to achieve their goals.

You’ll feel comfortable working with people from a range of backgrounds including other professionals. You will seek opportunities for the young people you support and advocate for them during tricky moments. You will utilise creative thinking to broaden awareness of Settle within our referral partners when opportunity arises.

We are looking for a compassionate individual, with an understanding of the value in collecting high quality data. You are someone who is keen to learn about best practice and incorporate your work into our external communications.

Having recently started delivering support to young people living in the private rented sector, we are particularly interested in applicants with an understanding of this work, and/or experience delivering support to individuals living in the private rented sector as well as the social housing sector.

Care-experienced applicants

Settle is committed to increasing the representation of lived experience of the care system in our team. Therefore, care-experienced applicants who meet the essential criteria in the job description will be guaranteed an interview.

‘Care-experienced’ means you have been “looked after” by your local authority at any point, for any length of time before turning 18. This includes living with foster carers, in a residential children's home, being looked after at home with a supervision order, living with relatives or friends in kinship care, being adopted and previously looked after. This also covers asylum seekers who arrived in the UK without an adult with parental responsibility also known as Unaccompanied Asylum Seeking Children.

If this applies to you, please mention this in your application and we will follow up to request some evidence (such as a letter from a social worker or PA).

Railway Children is looking for a Supporter Experience Officer to cover maternity leave and be responsible for implementing our supporter engagement strategy.

About you:

The Supporter Engagement Officer is an integral role in the public fundraising and engagement team, continuing to develop our individual giving income streams and ensuring that our supporters feel valued and understand the amazing impact they have.

This is a great role for someone who is equally as comfortable analysing details in data as they are coming up with creative ways to engage our audiences. You’ll have a proven ability to grow income from individual donors while having the supporter’s needs at the heart of every interaction.

The role entails delivering supporter communication journeys across a range of channels and audiences so that we deliver excellent supporter care to all donors ensuring that their relationship with Railway Children is enhanced, their support retained and lifetime value maximised.

Job Title: Advice Locality Manager
Location: New Forest (Ringwood)
Hours: 24 hours per week (flexible working arrangements available)
Salary: £28,000 per annum (pro rata)

Are you passionate about leading teams and delivering community-focused services?

Citizens Advice New Forest is seeking an Advice Locality Manager to oversee the delivery of high-quality advice services within a designated area of the New Forest. This role is vital in ensuring that our services are accessible, inclusive, and responsive to the needs of the local community, including those in rural or hard-to-reach areas.

About You
We’re looking for someone with:

• Experience managing advice services or a similar role in the charity sector or related field.
• Strong leadership skills to manage and motivate staff and volunteers.
• Knowledge of issues such as welfare benefits, housing, employment, and debt.
• Excellent communication and relationship-building skills.
• A proactive and solutions-focused approach to identifying and addressing community needs.

If you’re adaptable, collaborative, and passionate about making a difference, we’d love to hear from you.

Key Responsibilities

• Oversee the delivery of advice services across local offices and outreach locations
• Recruit, train, and manage a team of staff and volunteers to ensure excellent service delivery.
• Build relationships with local organisations and community groups to expand service reach.
• Act as the lead for debt advice, supervising advisers and ensuring quality standards.
• Monitor service performance and compliance with legal and regulatory requirements.

Why Join Us?

Citizens Advice New Forest is dedicated to fostering an inclusive and purpose-driven workplace. We actively encourage applications from people underrepresented in our organisation and sector, including people of colour, LGBTQ+ individuals, and disabled people. Flexible working options are available to support work-life balance.

Closing Date: Wednesday 12th February 2025 at 9am (applications will be reviewed on a rolling basis).

Join us and help make a difference in the New Forest. Together, we can solve problems, advocate for change, and create a better future for everyone.

TLC: Talk, Listen, Change are excited to be expanding their Therapeutic Wellbeing Team.

Are you an experienced Counsellor looking for a fulfilling role where you can make a difference? We’re seeking a skilled professional to join us and line manage our small team  of  passionate counsellors. 

Working closely with the Therapeutic Wellbeing Service Manager your role will work to ensure delivery of  a high-quality counselling service to children and young people that is trauma-informed ,ethical and supports key outcomes. Supporting the team of CYP counsellors and the wider counselling team to develop and maintain a safe, professional and accessible service.

You will also work with the Therapeutic Wellbeing Service Management Team and Clinical Supervisors to ensure services are delivered to a high standard in line with TLC’s values and the BACP Ethical Framework.

The Role

Provide line management support to counsellors through regular one-to-ones, performance appraisals, team meetings, sickness and performance management.

You will oversee and manage weekly Triage Meetings to ensure referrals are processed quickly, needs-based assessments are completed and timely decisions around the best type of support are made, ensuring children and young people’s voices are central to the process.

You will carry a small case load of clients and monitor the delivery levels across the counselling team and pro-actively allocate cases to counsellors and emotional wellbeing workers in the most efficient way possible.

Contribute  and support the Therapeutic Wellbeing Service Manager to produce high quality reports reporting back to commissioners/funders.

Work with the Therapeutic Wellbeing Management Team and wider TLC Teams to review, monitor and improve services, ensuring that the needs of the people receiving counselling are prioritised and their journey though the organisation is as smooth and uncomplicated as possible.

About you

 Experience: 5+ years working with children and young people. You’ll be experienced in trauma-informed care.

Skills: Held previous line management, leadership or coaching responsibilities. Strong knowledge in safeguarding, risk assessment, and therapy frameworks. Great communication skills and the ability to work flexibly.

Qualifications: Level 4 or above qualification and registered with BACP/UKCP/HCPC.

If you're passionate about making a real difference and thrive in a creative, supportive environment, then we would love to hear from you. 

About us

TLC: Talk, Listen, Change is a relationships charity that has been providing support to individuals, couples, families, and communities in the North of England for over 40 years. The charity focuses on promoting emotional wellbeing through the cultivation of safe, healthy, and happy relationships. Originally serving Greater Manchester, the organisation has expanded its reach to help people all over England. TLC offer a range of services tailored to meet the diverse relationship challenges faced by the community. Our commitment to evolving our services ensures we continue to meet the growing needs of those we serve.

TLC values safe, healthy, and happy relationships both within the workplace and beyond, emphasising a culture that is safe, authentic, and person-centred, reflecting our commitment to valuing staff as much as the people we support. The organisation takes pride in being progressive and inclusive. TLC have made specific commitments to staff well-being and inclusivity, such as the Age-Friendly Employer Pledge, supporting Afro-hairstyles through the Halo Code, and endorsing the White Ribbon campaign to end men’s violence against women. These initiatives support work to build an equitable and respectful work environment.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.  

We believe in empowering our team members to bring their best to this role. That’s why we offer flexible working hours around core business times.

We also provide an annual Professional Development allowance, a generous annual leave package, and even time off for your birthday, Health & Wellbeing Day, and EDI-focused Volunteering Day.

We want to make our recruitment processes accessible to everyone. As standard practice we provide interview questions prior to the interview so we can concentrate on getting to know you. If there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

Job Title:   Executive Assistant

Location:  Head Office - London Borough of Tower Hamlets

Salary:    £13,044.78

Hours: Hours:   16 hours per week - Thursday 8 hours + 1 day Tuesdays or Fridays

Contract:  6-month contract with the possibility of extension

We have an exciting new opportunity for a Senior Administrator to work directly with the Director of Operations and the SLT on a range of projects including liaison with board members and the SLT, setting up data on a new database, and strategy research.

The day-to-day work involves liaising with the board, SLT, managers and staff.  Data inputting and checking and working with the SLT and Director of Operations to deliver administrative projects.

Who we’re looking for

• Have Administration/Database experience
• Be able to organise own work-load effectively
• Be able to manage and develop administrative systems and computerized information and organize information so that it is accessible to others within the organisation.
• Have high level of skills in a range of computer skills including Microsoft Word, Outlook, Excel, Publisher and PowerPoint.

What we offer

PRHA was awarded the Investors in People Gold standard for the second time in 2022.  This award reflects staff feedback on their development and training opportunities, how they are valued by PRHA and the support provided to them in fulfilling their roles. We are in the top 3% of housing associations in achieving this award. 

Our comprehensive, training and support package will enable you to grow in your career and achieve your professional aspirations.

How to apply

Please read the full Job Description & Person Specification. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. 

We will only accept CV’s and Supporting Statement with a maximum of 2 pages and Font size 12. Please ensure you send the correct documents by the closing date, as late CV’s and Supporting Statements will not be accepted.

Closing Date

Friday 31st January

Interview date

Wednesday 5th February

If you are successful for interview you will be notified by 5 pm on the 31st of January.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

We are looking for a Marketing and Communications Manager to help amplify our message: that barriers to cycling and active travel for Disabled people must be removed to counter the effects of the current Health and Climate emergencies. We need your help to attract new partnerships and funding so we can continue to work towards mobility justice for Disabled people. 

This role is new within Wheels for Wellbeing. As the organization’s influence expands and we implement our recent strategic vision, our Board, our Director and the rest of the Senior Management team require the support of an experienced Marketing and Communications professional.

Wheels for Wellbeing is a disability and cycling organisation led by Disabled people. Formed from the belief that cycling is transformational for health, transport and social inclusion, Wheels for Wellbeing champions mobility justice and mobility equity. Established eighteen years ago, the charity seeks to radically change the world of active travel by removing barriers to cycling for Disabled people.Following a recent strategic review of our operations, a three-pillar approach is being adopted by the charity: 

Wheels for Life:  Continue to operate and promote inclusive cycling hubs at three venues in South London; develop an inclusive cycle hire service and signpost enquiries to recommended partners across London/the UK. 

Wheels for Change: Campaigns & policy influencing work to bring about mobility justice for Disabled people, with a particular focus on active travel (walking/wheeling and cycling). Being a thought-leader in this field. 

Wheels for Learning: Establishing a UK-wide Training and Consultancy service to speed up the spread of our expert knowledge and to support our financial sustainability strategy. This will also provide volunteering and paid work opportunities for growing numbers of Disabled cyclists.

We are seeking an experienced and dynamic marketing and communications professional to build a marcom strategy, engage our target audience and build on our reputation as the go-to organisation for inclusive cycling and to support our fundraising and income generating strategy. There is scope for creative thinking; from how we engage with users of our services to build advocacy, how we link mobility justice to the climate emergency and how we share our stories of success to increase our reach and impact. 

Responsible to: Director/CEO 

Line management responsibilities: N/A

Hours: 20 to 25 hrs per week  (flexible)

Duration: Two Years Fixed term (with ambition to make permanent) 

Salary: £33,000 - £38,000 (pro-rata) depending on experience 

Place of work: Home based + occasional visits to the office/our sessions or Office based