IT Jobs

Age UK's Digital & Technology division is recruiting for a Service Desk Team Leader to join our customer-centric team.

This is an exciting time for the Service Desk as it is working to deliver a service improvement roadmap aligned to the Service Desk Institute's global best practice standards.

You will lead a team of Service Desk Analysts, with responsibility for tasks related to operational performance and people management. You'll work with the Senior Service Desk Analyst to develop and grow the team's technical skills.

The team will provide first touch support for all of Age UK's technical Infrastructure - including desktop, software and mobile device management and Telephony (includes Incidents, Requests and Changes). You'll work on operational and administrative activities associated with the Service Desk - including reports, account management, moves, adds, deletes and changes.

This is a great opportunity for an experienced Service Desk Team Leader to use your innovation to add to a Knowledgebase to help ensure team resiliency wherever possible.

This fulfilling role is offered on a hybrid contract with circa 4 days a week being worked on site at our London office. There will be a requirement to cover the Service Desk between the opening hours of 8am-7pm as agreed on a rota-basis.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience
Significant experience of operational management of a medium sized remote team on a busy Service Desk. (A, I)
Significant people management experience (A, I)
Significant experience of working with and managing Incident Management and Request Fulfilment processes (I, P)
Significant experience of working with an ITSM platform (A, I)
Significant experience of working with a Telephony platform (A, I)
Experience of working in an ITIL environment with a demonstrable knowledge of how ITSM processes are utilised to deliver an outstanding service (A, I)

Skills and Knowledge
Good understanding of effective Office 365 administration support (A, I)
Good understanding of effective Windows 10 troubleshooting support (A, I)
Good understanding of effective Active Directory/Azure Active Directory support (A, I)
Good understanding of Intune support (A, I)
Excellent communication skills, both written and verbal (A, I, P)

Personal attributes
Passionate about providing a brilliant User Experience (I, P)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information
This role is hybrid between home-based and your designated office(s) with 4 days a week on-site plus ad-hoc as requested by the IT Service Delivery Management team. You'll be expected to share management cover of the Service Desk 8-7 core hours rota with the Service Desk leadership team.

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected. CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Join Our Team as an Office and Data Lead (Pathways)

At Bexley Voluntary Services Council (BVSC), we are dedicated to fostering a robust, sustainable, and impactful voluntary and community sector that enhances the lives of Bexley residents. As the Office and Data Lead (Pathways), you will play a pivotal role in our consortium, One Bexley, where eight voluntary sector organisations collaborate to support local individuals with care and support needs. Your expertise in data analytics and your ability to act as a central access point will ensure that residents receive the right support services to maintain their independence and achieve their personal goals.

In this role, you will manage the Pathways Triage, oversee referral processes, and produce analytical data and performance reports. You will also support the Single Point of Contact Triage officer, maintain and update SharePoint sites, and monitor the availability of consortium partners. Your efforts will help raise the profile of our services within the community and ensure that information and advice are consistently up-to-date and accessible. If you meet at least half of the requirements, we encourage you to apply and join our proactive and supportive team.

This role has become available due to an internal promotion and this is something that we strive to do within the organisation. We prioritise internal hiring and are committed to filling all our roles from within our talented team whenever possible

Key Duties:

• Manage Pathways Triage, including calls received and allocation of referrals
• Provide line-manager support to the Single Point of Contact Triage officer
• Create templates for referral and performance monitoring
• Produce analytical data, trend analysis, and performance reports
• Maintain and update SharePoint sites as central resource areas
• Ensure information and advice regarding voluntary sector services are up-to-date
• Monitor availability of consortium partners and service demands
• Suggest training and process improvements
• Create process flows and how-to guides for systems and best practices
• Monitor all referral pathways and maintain accurate statistics
• Prepare reports, monthly e-bulletins, and publicity materials
• Raise the profile of the single point of access in community networks
• Act as the intermediary between the London Borough of Bexley and the consortium
• Attend staff meetings, supervision, and training as required
• Comply with BVSC policies, procedures, and key legislation such as GDPR and Safeguarding
• Undertake any other duties as required, including travel throughout the borough

Equality, Diversity, and Inclusion: BVSC is committed to promoting equality, diversity, and inclusion in all aspects of our work. We welcome applications from all individuals, regardless of background, and are dedicated to creating an inclusive environment for our team.

This exciting new role will be instrumental in supporting the provision and development of effective, efficient and optimized utilisation of data across the organisation, primarily using PowerBI.Working closely with the fundraising teams you will ensure they are receiving the correct insight to drive income and supporter growth.  Alongside the Insight Manager you will initially assist in moving MAF UK’s data model and reports to a Fabric data warehouse.  The data warehouse will become the single source of truth and the basis for all of MAF UK’s reporting needs.

In addition you will also have the opportunity to work on integration projects as MAF looks to bring data together in a unified way.

On the job training will be provided and there is potential for the job holder to undertake a data apprenticeship using the government funding scheme.

As the Data Analyst you will be responsible for

Enhancing PowerBI Reporting by:

• Maintaining the suite of self-service KPI reports for MAF UK via PowerBI and improve on this as required
• Owning the Quarterly Dashboard and ensure linked reports are fit for purpose
• Being proactive in delivering hands-on support to the Fundraising teams to help user adoption and understanding
• Gaining contextual knowledge of the Fundraising teams to be able to propose new reporting solutions to help campaign monitoring and drive increased income
• Ensuring the Fundraising teams are empowered to make strategic data-driven decisions and be prepared to respond to queries in a timely manner. This will include the use of third party data enrichment tools
• Building strong interpersonal relationships throughout the organisation to promote the confidence of the data team’s output
• Being proactive in setting up regular meetings with key stakeholders in discussing their reporting and analytical requirements
• Keeping up to date with PBI Product development
• Contribute to the design of data collection, criteria and maintenance aspects of new projects ensuring that data collected is adequate, of good quality, and matches what was sought
• Helping explain complex data processes to staff in a way that can be understood across the organisation and with the purpose of providing clarity

Supporting the Fabric Data Warehouse development by:

• Building knowledge of the MAF UK Fabric environment and assist the development as directed by the Insight Manager
• Being a confident deputy to the Insight Manager to troubleshoot and resolve issues as required
• Gathering requirements around a unified data model across MAF organisations and deliver a solution

Additional Tasks include:
 

• Develop and maintain a comprehensive knowledge and understanding of the existing D365 Configuration and system integrations within MAF UK.
• Monitor and maintain D365 usage, such as data cleansing and de-duplication, in collaboration with other team members
• Assist with data imports and be proactive in seeking data processing efficiencies across the organisation
• Working with other team members to ensure the Retention Policy is adhered to and is fit for purpose
• Other tasks as may reasonably be allocated from time to time by the MAF UK Senior Leadership Team
• Provide technical support for communal staff prayer and communications meetings
• Ensure that all information, utilised and disseminated by MAF UK is done according to all legislative and regulatory requirements (e.g. EU General Data Protection Regulation; Data Protection Act 2018).

Responsibilities common to all staff:

• Role modelling of organisational values and beliefs - to contribute to the shared spiritual life of the MAF UK team as a unique Christian charity. This will include attendance and participation in times of Biblical reflection and regular corporate prayer meetings.
• To participate in appropriate matrix programme and project teams, contributing skills and expertise to required timescales from the appropriate programme leader.
• To keep line manager informed of all relevant and timely information.
• At all times comply with statutory requirements for handling personal and sensitive data in a confidential manner and ensure that good personal data handling practices are developed, reviewed and encouraged
• To abide at all times by the Safeguarding and Conduct Policies, and all other MAF UK policies provided on the Intranet.

Christian values, beliefs and ethos of MAF UK:

As a Christian mission, MAF UK is seeking those who share in the evangelical Christian values and beliefs of the organisation, as described in the mission, purpose, values and beliefs statements. All staff will be required to support and actively demonstrate the Christian values of the organisation.

Essential Requirements

Experience

• Role-linked degree or educated to A-level or equivalent with relevant experience as noted below
• Experience of using Microsoft applications, including PowerBI
• Experience of modelling data
• Experience of analysing data and presenting complex results in a way that can be understood by non-technical staff and volunteers.

Skills and Abilities

• Proactive in investigating, understanding and resolving issues
• Ability to develop and present clear and concise reports which can be understood by non-technical users.
• Build and maintain strong relationships with senior members of the fundraising teams
• Proactive in moving projects forward and setting up meetings with relevant parties
• Confidence in pushing back where demands are unreasonable yet being accommodating to all requests
• Ability to translate business needs into appropriate data solutions.
• Ability to work as part of a team to achieve identified objectives, and to work independently as required
• Excellent understanding of relevant concepts in information governance (e.g. Data Protection Act 2018, EU General Data Protection Regulation).
• Ability to build a positive, committed atmosphere among teams.

Personal Qualities

Committed and mature evangelical Christian, able to demonstrate understanding and acceptance of the Statement of Faith and willing to proactively take part in MAF events and meetings e.g. prayer meetings, away days etc. Able to describe these beliefs and values to others so as to represent MAF as a Christian mission organisation

Desirable Requirements

• Experience of work with Microsoft Fabric, Dynamics D365, ClickDimensions
• Experience of using coding languages such as Power Query M, DAX, SQL

Remote (home-based), Leeds office, or hybrid

£26,000 – £28,000 (pro rata to hours worked)

Part-time, 3 days per week

About brainstrust:

At brainstrust, our mission is to support people living with a brain tumour and their caregivers through every stage of their journey. Our services include a robust programme of support and information, developed to ensure our beneficiaries feel more in control, better supported, more resourced, and less isolated. We are expanding our successful programme of regular events—online and in person— to strengthen our community, share valuable expert information, and empower people with a brain tumour, and those around them, with coaching.

Role Purpose:

As Beneficiary Events Officer, you will curate and promote brainstrust’s revered events programme, which includes regular online webinars and support groups delivered by diagnosis, a growing portfolio of volunteer-led face-to-face meet-ups across the UK, and an annual in-person conference. This role is pivotal in creating a safe, supportive, engaging, enabling and energising environment for the people that need to be better connected, better informed and more confident on their individual journeys.

Deadline for applications is 5pm on 28th February 2025.

Download the recruitment pack to find out more and apply.

To develop, implement and maintain robust information management systems within the Trust.

To co-ordinate and support business meetings and Trustee Board Meetings.

To support development and management of the Trust Business Assurance Framework.

Support daily operations, ensuring services are delivered efficiently and effectively.  Provide full organisation and administrative support to the CEO and wider team members, undertaking a wide spectrum of tasks as delegated ensuring completion within targets and deadlines.

Support the development and implementation of operational policies and procedures to enhance service delivery and to comply with stakeholder contracts and agreements and all relevant regulations and legal requirements.

Oversee programme administration processes to ensure the efficient management of these areas.

Monitor and evaluate the performance of services and programmes with the Management Team. Coordinate the delivery of effective Management Information and analysis for regular review by the CEO and Board.

Develop and maintain a robust policy review programme, ensuring version control and circulation across teams.

Manage external supplier contracts and relationships; ensuring contracts, insurances, subscriptions and rentals/hires are maintained to ensure continuity of cover/use and offer best value for the organisation.

Project Support Officer (Part-Time)

Location: London (Hybrid)

Salary: £20.52ph
Hours: 14 hours per week (Monday to Friday)
Contract Type: Temporary

Are you highly organised with a passion for supporting impactful projects? We’re excited to be recruiting for a Project Support Officer for a prestigious organisation in London. This role offers an excellent opportunity to contribute to meaningful digital transformation projects within a dynamic, supportive team environment.

About the Role

As the Project Support Officer, you will play a crucial role in supporting the CRM_CMS Project Manager and project teams to ensure the successful delivery of the Digital Transformation Strategy Group (DTSG) Programme and integrated projects. Your work will help shape how the organisation leverages technology for long-term success.

Key Responsibilities

• Provide administrative and project management support, including scheduling meetings, preparing minutes, and ensuring timely follow-up on actions.

• Manage risk registers and escalate unresolved risks, ensuring effective governance and project control.

• Support the development and implementation of change management processes for the CRM_CMS project.

• Assist in the creation of internal project assurance measures and ensure compliance with audit requirements.

• Facilitate workshops and meetings to identify risks, benefits, and key communications.

• Undertake financial administration, including processing purchase orders, invoices, and monitoring project expenditure.

• Maintain clear communication with stakeholders and support the promotion of project activities across multiple channels.

What We’re Looking For

Essential:

• Degree-level education or equivalent experience.

• Proven experience supporting digital projects and managing project documentation.

• Strong administrative skills, including financial administration and stakeholder coordination.

• Excellent organizational skills with the ability to prioritize and meet deadlines.

• Proficiency in Microsoft Office (including Teams and SharePoint) with excellent IT skills.

• Strong written and verbal communication skills, with attention to detail.

• Ability to work both independently and collaboratively in a team environment.

Desirable:

• Experience in maintaining SharePoint and Teams sites.

• Strong numerical skills and ability to analyze data.

• Previous experience supporting steering groups or project boards.

Personal Attributes

• Commitment to providing outstanding customer service.

• Proactive problem-solving skills with a flexible approach to work.

• Dedication to equality, diversity, and confidentiality in all professional interactions.

Why Join?

You’ll be part of a collaborative and forward-thinking team within a highly respected organization. This role provides the opportunity to develop your project management skills while contributing to impactful digital transformation initiatives.

How to Apply

Applications will be reviewed on a rolling basis, so early applications are encouraged.

We want to hire a highly organised and proactive Business Support Officer to play a key role in our small but dynamic team. This role supports our CEO, manages key operational functions, and oversees financial and administrative processes, ensuring the smooth running of our organisation. You’ll be at the heart of our work, helping to strengthen youth services across the West Midlands.

This is a part-time (2 days/14 hours per week) permanent role. The role is remote, with equipment provided. We’re looking for someone with excellent digital literacy, strong relationship management skills, and experience in project coordination, governance, or financial oversight—ideally within the non-profit sector.

The successful candidate will maintain internal systems, support external relationships with funders and partners, and supervise the Training & Finance Administrator to ensure high-quality service delivery. Your role will involve financial oversight, including budgeting and reporting, as well as managing contracts, governance compliance, and organisational planning to support YFWM’s long-term stability and impact.

About us: Youth Focus West Midlands (YFWM) supports the development and delivery of high-quality youth work across the West Midlands. We work with youth workers, professionals, agencies, and policymakers to strengthen the sector, providing resources, training, and strategic support. As a registered charity, we help organisations and individuals develop youth work opportunities, advocate for best practices, and facilitate partnerships to ensure young people in the region benefit from impactful and inclusive services.

A small well established national heart charity requires a half-time experienced Administrative Assistant to work in Bromley, Kent BR2 and Dulwich SE22.  Flexible Hours.  Working with friendly staff who meet goals of support, education and research for UK families with heart disease.

Previous charity experience and Microsoft Office familiarity desirable.

Job involves assisting with Website Management and Social Media Posting, hosting zoom Trustee Meetings and manning information booth at London conferences twice yearly.

Annual renewable contract with pension and 10 days holiday entitlement plus bank holidays.

Please see Marfan Trust website.   Closing Date: 28th February 2025 

SUMMARY

This maternity cover role will be responsible for the Lab's internal workings - people, culture, ways of working and operations. As an Executive level role, it will share overall responsibility for the Lab’s impact with the other members of the Exec (CEO, COO, Director of Programmes and Campaigns).

The role will be specifically responsible for:

• the people function, including team days, our annual retreat, and internal communications, as well as Human Resource management and our staff handbook),
• programme support, including stewardship of our Monitoring, Evaluation, learning and Planning system),
• coordinating the team’s fundraising work, and
• managing other areas of our operations, such as IT and infrastructure, including our new CRM system.
• The post-holder will be responsible for line managing the Operations Manager.

The post-holder will work closely with the COO, who will be leading on finance and governance. Together, they will be responsible for drafting the plan for the Lab’s Operations function in 2026.

This post is a 13 month fixed term contract, running from mid-May 2025 to mid-June 2026.

LOCATION

The team work remotely for the majority of the time, but as this role is responsible for people and culture ideally you will be able to attend monthly ‘team together days’ in London (travel paid if outside of London area) as well as an annual two-night retreat elsewhere in the UK in November. However, we don’t want this to be a barrier to applicants, so you can let us know at the interview stage if this would not be possible or will cause you challenges.

RESPONSIBILITIES

People: Ensure we recruit, retain, support and nourish a strong staff team and maintain a culture that reflects our values of ambition, collaboration and empowerment.

• Lead implementation of the Lab’s people and human resources strategy (together with the COO), in line with our core values, to maximise the team’s contribution to our mission (including team structure and roles, recruitment, onboarding and retention, staff handbook, and professional development).
• Develop and hold our team culture (together with the COO), aligned to the Lab’s core values, and ensure that the organisation maintains an effective, efficient and human working environment. Help ensure that we live our commitment to diversity, equity, inclusion and justice, in general as well as in areas that fall under your remit.
• Lead internal communications, ensuring that the team are informed about and involved in new developments as appropriate, including planning and coordinating team away days through the year.
• Support effective management of staff: Line manage the Operations Manager. Support Heads of Programme and others to develop and manage staff and freelancers, ensuring that we treat all our people fairly and responsibly.

Operations: Oversee effective systems and support colleagues who manage those systems.

• Oversee and support the Operations Manager to ensure that our core processes run smoothly; we have the infrastructure to support our growth, including office space and IT, and supplies; and that they are able to effectively support the programme team with reports, events and other projects.
• Oversee the Lab’s fundraising process, including identifying and researching potential new funders, maintaining our overview of our fundraising pipeline, funder timelines, monthly priorities, and record keeping. Support the Lab team to manage funding proposals and coordinate the development of funding proposal budgets, working closely with programme leads. Ensure funding reporting requirements are met, including supporting programme leads to draft programme reports, and the Finance Manager to prepare financial reports.
• Coordinate and oversee the Lab’s Monitoring, Evaluation, Learning and Planning system ensuring the team have what they need to complete the various elements, meet deadlines, and get the most out of the process. [RSS1] 
• Ensure high standards of information management across the organisation, enabling staff to share and access resources, insights and know-how. This includes maintaining high standards of data protection and privacy that embody the Lab’s commitment to responsible use of data, and maintaining the Lab’s new CRM system. 

Executive Team support: you will be a collaborative and engaged member of a strong executive team.

• Lead and manage organisational development projects to ensure that the Lab has effective, appropriate operational policies and processes, and that staff understand and implement these policies and processes.
• Be a collaborative, engaged and supportive colleague and be willing to take on or change responsibilities to help the organisation operate effectively, including offering general support to the other members of the Exec as needed.

YOUR PROFILE

Ideally you will have the following key skills and experience, but we know that all candidates will vary and we are looking for the best fit, not the perfect unicorn.

We hope you will:

Be a caring, collaborative and effective people manager, team player, and organisational culture builder committed to creating an ambitious, collaborative and empowering culture.

• You will love supporting others to succeed, helping them to learn and grow, and develop their resilience and self-care, but also to support and care for people when work or life are difficult.
• You will have experience and a passion for ensuring recruitment, induction, personal development and other processes and culture work to attract, recruit, retain and support high quality, committed staff.

Be a well organised project and function manager with a strong understanding of systems and operations, supporting the team, board and CEO to keep on top of organisational systems such as monitoring, evaluation, learning and planning (MEL-P) and fundraising, as well as day-to-day coordination of various other processes

Have a strong commitment to the vision, aims and values of the Lab.

• A desire to work in a collaborative, empowering and ambitious organisation, and develop the Lab’s culture with care, sensitivity energy and good humour, taking pride in enabling others to succeed.
• Demonstrable dedication to equity, diversity, inclusion and justice and an understanding of intersectionality.

See the full job pack (including interview dates and information) and apply via the link.

We have recently starting embarking on a multi-year data transformation programme to leverage, harness and use data better at Age UK and now we need a Data Platform Manager to help the daily delivery of our platforms across the organisation.

If you have lead development teams who have managed enterprise data platforms, helped drive knowledge and adoption of platforms to colleagues in a complex organisation, and have strong knowledge of Microsoft technologies, please review the job description below for a more exhaustive list of responsibilities and apply.

This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in either London, Blackpool, Devon or Warrington. You would be expected to attend the office around once a month for team days and more often if necessary.

Age UK internal grade - 4LT/4NT.

Must haves:

* Proven track record in implementing and managing enterprise data platforms, specifically leveraging Microsoft Databricks, Dynamics 365, and Power Platform technologies in a substantial organizational setting.
* Demonstrated ability to take ownership of enterprise-level data platforms, including the development of comprehensive internal roadmaps. Strong capability in assessing and implementing new features and products to drive business value and efficiency.
* Driving technology adoption initiatives and providing insightful reports on workplace technology utilisation.
* Understanding of Azure DevOps and modern DevOps practices, including CI/CD pipelines, version control, and automated testing methodologies.
* Expertise in Azure Databricks, including experience with data engineering and data processing workflows.
* Understanding of Microsoft Dynamics 365, including CRM functionality and integration with other Microsoft and third-party services.
* Understanding of the Power Platform suite, including Power BI for data visualization, Power Apps for low-code application development, and Power Automate for workflow automation.
* Solid background in configuration management, identity and access management, and other services related to Databricks, Dynamics 365 and Power Platform ecosystems.
* Experience in managing licensing and costs for Azure Databricks, Dynamics 365 and Power Platform environments.
* Strong attention to detail and excellent customer service orientation.
* A self-starter who can work autonomously and as a team player.
* Excellent verbal, written and presentation skills.

Great to haves:
* Programming experience with Python or PySpark
* Writing structured query language (SQL) or managing SQL databases
* Programming experience with R
* Write stories (or requirements) and maintain a prioritized backlog of platform enhancements.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.

Hybrid and remote working require that the candidate meet these additional requirements:
* Internet bandwidth: 40Mbps minimum * Internet connectivity: Wired / ADSL / Fibre * Stable and safe working environment.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Prospectus is delighted to be partnering with a leading international development organisation in their search for a Business Systems Manager to oversee the development and optimisation of business systems. This is a part-time (30 hours per week), permanent role based in Stevenage, requiring two days per week in the office.

Reporting to the Finance Director, the Business Systems Manager will ensure that business systems align with organisational needs and drive operational efficiency. The role includes overseeing the acquisition, implementation, and use of core systems such as ERP, CRM, and Salesforce. The postholder will collaborate with cross-functional teams to manage system changes, ensuring optimal performance and reliability. Additionally, they will maintain data integrity across systems by implementing data contracts and conducting regular audits.

To be successful in this role, you will have proven experience managing enterprise business systems in either the corporate or charity sector. You will bring excellent project management skills and proficiency with major enterprise applications, such as Microsoft Dynamics and other key platforms. A strong understanding of data reporting, management, and analytics tools-including Power BI-is essential. The ideal candidate will be a self-starter with great attention to detail and creative problem-solving skills.

To discuss this role further, in the first instance please apply with your CV only.  Strong candidates will be contacted for a more in-depth conversation and the full job description.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. 

We are looking for an enthusiastic and talented Data Engineer to join our growing Data and Insights team. Stewardship is growing in its data capabilities and developing an ever-stronger data led culture. Fundamental to that is having accurate, reliable, meaningful data in the right place at that right time. 

The Data Engineer will support stakeholders, including data analysts, our technology teams, and software developers, to ensure optimal and consistent data delivery. They must be self-directed and comfortable supporting the data needs of multiple teams, systems and products. The right candidate will be excited by the prospect of growing and optimizing Stewardship’s existing data architecture and integrating external datasets to support our next generation of products and data initiatives.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate

We are a multi-award winning, creative and innovative organisation, with an ambition to make our mark in the mass marketing arena. We’re looking for an experienced direct marketer who is proactive, passionate and creative in their approach and who believes in creating a personal and rewarding experience for the UK public to make a difference to the lives of the world’s most vulnerable children.

The Senior Individual Giving Manager is responsible for the delivery of three key Individual Giving areas: Individual Giving Retention, Challenge Event & Community Fundraising and Supporter Care. They will oversee critical campaigns and a stewardship retention programme via a range of direct marketing channels, in order to drive income and achieve our strategic objectives. They will also work closely with the Head of Acquisition & Individual Giving to shape our Individual Giving strategy, and will be  responsible for the ongoing monitoring, continuous improvement and success of campaigns that provide low risk, unrestricted income - crucial to our future growth as an organisation. 

If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you.

Your role

You will have a significant impact on our fundraising activity and be at the forefront of shaping our interactions with the general public, by helping to create and then leading on the implementation of our Individual Giving Strategy, leading on the implementation of our Challenge Event & Community Fundraising programme, and overseeing our Supporter Care function. You will provide line management to the Individual Giving Manager, Challenge Event & Community Fundraising Manager and Supporter Care & Individual Giving Assistant, ensuring excellent levels of stewardship are delivered to our donors and supporters at every interaction.

You will be experienced in direct marketing – creating compelling propositions and content, able to plan and carry out sophisticated stewardship journeys, whilst ensuring there are robust systems and processes in place to execute superb supporter care.

You will work closely with the Acquisition team to ensure activities are optimised and integrated at all times. You will have a strong campaign management approach (from planning to evaluation) and be responsible for the ongoing monitoring, continuous improvement and success of each campaign your team delivers – using data and insights to shape future planning and the growth of the Individual Giving programme.

 Your responsibilities:

• To provide first-rate line management to your line reports in the Individual Giving team. You will model excellence in management that will result in your team thriving in their roles and developed to achieve their best, with high standards of performance and behaviour, whilst maintaining high levels of wellbeing. As a senior member of the Supporter Engagement team, you will model these high standards of performance and behaviour to support the Head of Acquisition & Individual Giving and Supporter Engagement Director.
• To oversee the delivery of War Child’s Individual Giving supporter retention programme, including cash and emergency appeals, warm telemarketing (upgrade, reactivation and C2C), welcome journeys and a series of engagement communications across the year, providing feedback on copy and creative, as well as providing sign-off on data selections and briefs for Individual Giving. Our multi-channel approach requires a good knowledge of telemarketing, email, SMS and direct mail, as well as KPI monitoring, analysis and learning for the continuous improvement and success of the programme. You may also be required to carry out some Regular Giving acquisition activity as needed.   
• To lead, alongside the interim Senior Acquisition Manager, on cross-organisational Data project, with the objective of maximising on currently underutilised data opportunities from across the organisation, ensuring that all roads ultimately lead to regular giving.
• To work closely with the Head of Acquisition & Individual Giving, and the Acquisition team, to ensure  all campaigns and supporter journeys are well planned, joined up, and motivate potential and existing supporters with a personalised and rewarding experience. This includes the planning and overseeing the delivery of strategic supporter journeys, and creating new processes to ensure maximum effectiveness and efficiency across the programme.
• To oversee our Supporter Care function, including leading on all call handling and complaints process training, overseeing our refunds process and people in vulnerable circumstances policy, and ensuring all SLAs are met. You will also be required to manage some elements of our Legacy fundraising programme (including admin, stewardship and acquisition activity) as needed.
• To oversee our Challenge & Community Fundraising function, including the planning and delivery of core events, the acquisition of new fundraisers and the stewardship of existing fundraisers. You will provide feedback on copy and creatives and ensure all SLAs are met. You will also work closely with your line report, the Challenge & Community Fundraising Manager, to maximise the income potential of supporters through exploring new opportunities and ensuring excellent levels of supporter care and thorough results reporting.
• Deliver on annual income targets for each function you oversee, monitoring income and expenditure for each campaign and providing regular progress reports and updates on performance to the Head of Acquisition & Individual Giving and the Leadership Group as required. This includes reporting on Supporter Care SLAs and processes.
• Draw on fundraising knowledge and expertise to support the Head of Acquisition & Individual Giving on the development and implementation of the department strategy, including making key recommendations on targets, opportunities for growth, scale back, and spend needed, while considering the external environment / trends across the sector, audience insight and campaign learnings – helping to influence strategic decisions on future investment. budgeting and planning.
• Support the Head of Acquisition & Individual Giving on our budgeting and planning, by leading on the monthly Management Accounts process for your areas and supporting the Head of Acquisition & Individual Giving on reforecasts.
• To utilise your direct marketing expertise to maximise the potential income across every campaign you are responsible for, and to be a practitioner, modelling high standards of hands-on direct marketing and individual giving knowledge to your team.
• To ensure excellent stakeholder and agency management so that War Child is in a strong position to motivate sector specialists to engage with our brand and form long-term relationships.
• To take responsibility for updating the out of hours emergency rota for your team.
• To maintain an up to date knowledge of current activities at War Child and be an advocate of the War Child brand.
• Work closely with the Fundraising Compliance Manager and other key team members to ensure that all marketing activity is in line with compliance regulations set by the IOF, DMA, ICO, Fundraising Regulator and GDPR legislation.
• Contribute to creating a culture committed to the safeguarding of children and adults and compliant to WCUK’s Child Safeguarding and Adults at Risk Policies.

These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post.

 You are:

• An experienced senior fundraiser, with demonstrable knowledge of mass market channels and direct marketing principles, ideally gained within an international development or humanitarian NGO setting so you can present War Child’s work with authority.
• An experienced people manager, with  a strong understanding of the principles of motivational people management and individual development, and be able to apply this confidently.
• Experienced in turning individual giving strategies covering multiple channels, products and audiences into detailed plans and activities.
• Analytically and numerically strong, and highly confident in using Excel. Able to take an evidence-led approach to enhancing performance, by analysing data patterns and trends (including the attrition of donors), and using a range of KPIs to monitor and predict performance.
• Experienced at working in a target-led environment with a proven track record of successful fundraising results, delivering against targets and income growth.
• Someone with a good working knowledge of best-practice Supporter Care and Challenge & Community principles and stewardship, and a passion for delivering excellent service to donors and supporters.
• Highly experienced at using a relational database to support and report on fundraising activity, using insight and analysis to identify opportunities and make strategic decisions.
• Experienced in critically evaluating activities to achieve strategic priorities and maximise their effectiveness.
• An excellent copywriter who is passionate and experienced at crafting compelling direct marketing copy for Individual Giving donors.
• Someone with a good understanding of the principles of fundraising regulation and GDPR, and its implications for fundraising policy and practice.
• An excellent communicator and relationship manager with strong networking skills at senior levels, internally and externally.
•  An excellent multitasker who can prioritise a demanding and varied workload efficiently
• Highly self-organised, process driven, proactive and have an excellent eye for detail.
• Willing to work outside of normal working hours where needed, in response to emergencies.

 All candidates for roles based in London are required to have the right to work in the UK.

37 hours per week / Two year fixed-term contract / Based onsite at our Hove office, with some travel across Sussex and Surrey. Hybrid - three days from our office in Hove and up to two days working from home, working Monday to Friday (hours to be discussed at interview).

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

We are embarking upon an exciting organisation-wide digital transformation project in 2025 to improve and upgrade the key operating systems we use to support our range of services for children, young people and families, as well as maximising our use of the MS Office 365 environment. This role will be a key figure in the successful delivery of our transformation plans and to have a direct positive benefit on the children and young people we support.

In delivering the role, you will oversee the development and delivery of improved systems; supporting us to define our processes, improve our data quality and ultimately delivering and deploying upgrades which will improve the quality and impact of our work. You will also oversee a programme of digital learning for staff, to improve their confidence and capabilities.

Key responsibilities:

• Lead and manage the systems upgrade, from preparation to deployment and embedding into operational use, in line with our approved digital roadmap
• Steer projects to success through appropriate decision making
• Develop and manage detailed project plans using our own and other appropriate project management methodology
• Ensure that project delivery and communication plans are inclusive of the wider organisation and service contexts
• Manage project timelines, budgets, resources, scope and risks; taking appropriate action as needed
• Communicate effectively with project team members and project stakeholders, liaising with project sponsors and reporting to the project steering group regularly, ensuring project governance requirements are met
• Conduct quality reviews to ensure processes and system developments meet our acceptance criteria. Monitor project performance against relevant metrics and milestones

Please download the job profile for full role details.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

You will have solid experience in:

• managing complex and strategic projects, with knowledge of appropriate project management frameworks (agile, waterfall) to set project scope, meeting key milestones and budget constraints.
• delivering system implementation projects as part of digital transformation, managing supplier delivery to ensure project success and successfully managing internal and external stakeholders.

You will be a highly effective communicator with ability to convey complex information in an accessible way. You will have the ability to plan whole project lifecycle and be ‘hands on’ when needed.

A team player who can work with others to deliver a service and challenge colleagues appropriately where required.