Jobs in East Of England

Background

Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £20 million through their Facebook Challenges and Virtual events. 

We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event. 

On a day to day basis, our team maintains a safe and welcoming environment and ensures all challenge participants feel valued and well supported. Our reputation for delivering an excellent service has helped our agency grow at a rapid pace and we are fast approaching our busiest period. We are now on the lookout for talented fundraisers who understand the value of supporter care to join our team.

About the role

Our moderators manage Facebook groups of up to 18,000 virtual challenge participants. You will be working with some of the biggest names in the sector, supporting them to raise five and six figure sums. 

This role is perfect for skilled fundraisers who can provide excellent supporter care, and is best suited as an additional source of income (the majority of our team are freelancers and consultants). You must be able to begin moderation at 9am (or earlier), wrap up by 9pm and adhere to our sub-three hour response time. 

As a Fundraising Group Moderator, you would be responsible for:

• Becoming the voice of the cause you are representing, adhering to their brand guidelines at all times

• Identifying, escalating and signposting any safeguarding issues

• Managing your own time and work on own initiative

• Responding to all post and queries in under three hours

• Maximising registration conversions and fundraiser activation 

• Providing fundraising support to challenge participants

• Ensuring that the group is a safe, constructive and positive environment

• Going above and beyond at all times to provide participants with an incredible experience

Our moderation takes place between 9am and 9pm, Monday-Sunday. Different challenges have different requirements and whilst you need to be on hand to monitor the group during 9am-9pm, the role does allow for a great deal of personal flexibility.

The ideal candidate will have a minimum of 3 years' professional fundraising experience. They will understand the importance of stewarding relationships and be committed to always acting in the best possible way for the charities we work so hard to support.

Full training will be provided alongside regular one to one and team catch ups. 

On a day to day basis you will:

• Work off your own initiative and have exceptional time management

• Be the charity representative for the event

• Maintain a safe and positive environment 

• Identify and solve/diffuse issues within the groups

• Bring your own personality to the role 

• Follow clear processes

• Engage with participants using a warm, friendly and informal tone

• Respond to posts and questions in a timely manner

• Respond to inbox messages from participants

• Use personal Facebook profile to moderate groups (this allows us to build relationships with participants)

• Encourage and motivate participants 

• Work on GivePanel to manage registrations 

• Post engaging content on a daily basis 

• Identify, report and signpost all safeguarding concerns 

Person Specification 

Essential

• At least three years’ professional fundraising experience

• Have own Facebook profile and strong understanding of the platform

• Be available for between 3 and 6 days per week (including one weekend day) 

• Excellent written communication skills 

• Ability to work off own initiative 

• Strong attention to detail

• Team player 

• Ability to multitask

• Problem solver 

• Creative and innovative 

• Exceptional time management skills

• Keen to learn new skills - your fundraising experience is a fantastic platform however group moderation can be a steep learning curve!

• Must be available to quickly adapt throughout the day should issues on the group arise

Desirable:

• Events and individual giving experience 

• An understanding of the Facebook Challenge model and/or experience of running Facebook Challenges

• Experience in using GivePanel or similar platform 

• Experience in managing Facebook Groups 

At Help for Heroes, we help the Armed Forces community live well after service. Life can be tough when a military career comes to an end, especially if it has been cut short by illness or injury. Overnight, people lose not only their job, but also a support network that is like family. There are many ways we help veterans, their relatives, serving personnel, and people who worked alongside the UK military. We help people with their physical and mental health needs, and a range of welfare issues. Our support gives people the skills, confidence and knowledge to make a success of life after service.

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Individual Giving Officer - (Digital Mobilisation) to join our team n a part-time basis, working 21 hours per week across 3 days. Ideally, these hours will include Tuesdays.

Please see below for more information on what just might be your future role.

About You

Do you have experience in delivering digital mobilisation campaigns? Engaging with supporters on supporter journeys via emails? Or converting digital leads into cash donors, regular givers, or lottery players, whilst also engaging them with advocacy or campaigning actions.

Are you passionate about mobilising supporters and maximising their loyalty through multi-channel supporter campaigns? Are you eager to create automated supporter journeys via email?

Do you understand Individual Giving audiences and their motivations for giving and want to be involved in this exciting new Individual Giving programme you can be proud of?

You love a challenge, are passionate and motivated, and want the chance to make a massive difference at an amazing charity.

We are open to experience outside of the charity sector, having experience in project management and/or marketing, including reporting on activity, would be beneficial to this role.

About the Role

This role will be pivotal in growing the Help for Heroes email supporter base driving income and engagement from different audiences. It’s an exciting chance to be a part of a rapidly growing Individual Giving programme, to working with internal and external stakeholders to produce digital campaigns with advocacy and campaigning at the heart of what you do.

You will be involved in recruiting, engaging and converting the supporter community across digital channels, predominantly via email and DotDigital. It is key advanced engaging supporter journeys via email, following and creating automation journeys whilst also coming up with creative ideas for execution. Motivating supporters to engage with the charity, whether by signing our latest petition, donating, or signing up to become a regular giver.

Additionally, you’ll be able to report and analyse on all elements of our digital mobilisation campaigns, reacting to audience and sector insight to optimise our supporter journey.

About the Team

You’ll be joining the wider Commercial /Fundraising Directorate, who are focused on driving income for Help for Heroes. And you’ll be working directly in the Individual Giving team, a quickly growing team within the Directorate. Help for Heroes has supported more than 30,000 people since 2007, and you can be a part of making such an incredible difference every day.

As an organisation, we are unifying all of the professions and services involved in the delivery of MS care to create one influential voice and are building and delivering initiatives that will support meaningful service improvement.

As a member of the TMSFA team, you will be responsible for developing the external profile of TMSFA through the implementation of an engaging and impactful digital communications strategy, providing valuable insight into the work that TMSFA is doing and growing its audience.

With your strong background in IT, communication, marketing and website development, you will be pivotal in publicising events, publications and outcomes of TMSFA.

This role will also involve routine administrative office tasks, including the management of the database.

This is a new and exciting role that will be best suited to someone who is innovative, motivated, and agile in their approach to work. 

Team: Community Fundraising

Location: Scotland South (Dumfries & Galloway, South & East Ayrshire, North & South Lanarkshire, Glasgow, East & West Lothian, Edinburgh, Falkirk, Dunbartonshire, Inverclyde, East Renfrewshire)

Work pattern: 35 hours per week, Monday to Friday with occasional weekend working for events

Salary: Up to £32,013.24 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Community Fundraising Officer:

• This role supports the delivery, growth and reach of community fundraising in a defined geographical location and supports the development and delivery of a local fundraising strategy in line with the organisation’s broader income generation objectives.
• The Community Fundraising Officer will establish, implement, develop and maximize all community fundraising opportunities, increase income, deliver exceptional supporter stewardship and exemplary volunteer management, working collaboratively with the Community Fundraising Hub Manager and Community Fundraising Volunteer Team Leader to build on past successes and develop a diverse pipeline of community fundraising events and activities that respond to local audience needs.
• The role will also build and develop exceptional fundraising relationships with supporters and volunteers within the defined geographical location to harness the power of our local footprint and raise income and awarenes

About the Community Fundraising team:

• We sit within the Community Events team
• Our team is responsible for leading and supporting community activites to drive and grow our community fundraised income.
• We currently have a team of 30+

What we’re looking for in our Community Fundraising Officer:

• Evidence of raising funds in a community fundraising environment
• Planning, organising and delivering campaigns, activities and plans including marketing.
• Evidence of working to and achieving objectives
• Direct experience of working with volunteers 
• A valid UK driving license and access to a car

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 17th November 2024

Virtual interview date: 22nd November 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Vice-Chancellor’s Office
Development, Alumni & Campaigns Office

Senior Prospect Research Officer / Prospect Research Manager 
Ref: ALC1519

Salary for a Senior Prospect Research Officer (grade 6) will be £30,505 per annum, dependent on skills and experience, with an annual increment up to £36,924 per annum. 

Salary for a Prospect Research Manager (grade 7) will be £37,999 per annum, dependent on skills and experience, with an annual increment up to £45,163 per annum. 

This is an exciting time to join our fundraising team in the Development, Alumni and Campaigns Office. We have just launched our new £100m fundraising campaign and we wish to appoint an individual who shares in our passion for philanthropy.

We are looking to recruit a highly skilled individual to join a dedicated and enthusiastic fundraising team where you will be personally responsible for providing on-demand and planned research and analysis, using and developing specialist internet search technology, algorithms, AI and software to identify lost alumni and prospects to significantly enhance our capability to identify prospects.

This post is based within the Data and Research unit of the Development Office, as part of the University’s fundraising programme.

Educated to A level standard (or equivalent qualification or experience) in a directly transferable role, you will be responsible for the development and delivery of the prospect research strategy to ensure there is a robust pipeline of high value donors. You will focus on researching donors and prospects, analysing data for prospect capacity and propensity, creating donor profiles, and identifying priorities for relationship managers to achieve income objectives.

The post is available immediately on a full-time indefinite basis. The appointment will be considered at grade 6 or grade 7 dependent on skills and experience. Within your personal statement please specify the grade of role you would like to be considered for. You must be able to meet all the essential criteria for that grade set out in the Person Specification, full details can be found in the Candidate Brochure.

Benefits include:

• 44 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
• Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
• Generous pension scheme with life cover for dependants, plus incapacity cover.
• Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
• Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
• Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
• Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.

Closing date: 21 November 2024

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

Healthy Homes Inspector  

Bedford (Hybrid) 

£39,000 per annum 

Permanent 

Full time (37 hours per week) 

We currently have an exciting opportunity for a candidate to join bpha’s In House Maintenance Service, who make a difference to our customer’s lives everyday by delivering a high-quality repairs service designed around them. 

We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well. 

We are looking for a Healthy Homes Inspector to join our newly formed Small Works Team. They will be responsible for identifying and specifying technical solutions to a wide range of building defects as well as ordering the works required and managing them to conclusion to ensure that our customers’ homes remain free from hazards and disrepair. 

You will be professional, respectful, adaptable, self-motivated, take pride and ownership of your workstream, able to resolve the challenges it encounters, whilst keeping the customer at the heart of the services we deliver. 

What you will be doing: 

• Responsible for ensuring that IHMS Small Works team operate within a strong culture of health, safety, environment, and quality that can be evidenced, stands up to scrutiny and audit. 
• Responsible for developing solutions that address the cause of the defects and provide a long-term solution using a building pathology approach 
• Responsible for ensuring that all communications and documentation are recorded and stored in the appropriate bpha systems 
• Responsible for the day-to-day operational completion of inspections and surveys 
• Responsible for the creation of technical specifications that address the cause of the defects and provide a long-term solution as well as instructing works required 
• Responsible for proactively managing contractors employed by bpha, ensuring that they understand our requirements, receive clear instruction and mitigate and control operational risk 
• Responsible for ensuring that all works delivered by the Small Works in-house delivery team offer value for money and operate within the constraints of the budget 

We’d love to meet someone with: 

• Experienced construction professional with sound knowledge of maintenance and repair works 
• Good knowledge & experience of landlord responsibilities, construction & housing health and safety 
• Knowledge and understanding of health and safety issues affecting construction and associated works 
• Experience working in the social housing maintenance sector, either client or contractor side 
• Experienced in managing Housing Condition Claims (Disrepair) 

Amongst what we offer you is: 

• A competitive salary 
• 28 days holiday PLUS Bank Holidays (Rising with services to 33 days plus bank hols) 
• A generous contributory pension scheme 
• Private health care 
• Free life assurance 
• Enhanced family leave 
• Access to an extensive suite of wellbeing services and tools including a digital gym 
• Opportunities for learning and development 
• Discounted gym membership 
• Retail discount scheme 

Please note the successful candidate will need to complete a basic DBS application. 

Closing date: 10th November 2024 

Interviews: To be confirmed 

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible 

You would work as part of a national team to manage our application process, ensuring that those applying for our support have a positive experience. Your involvement starts from the very beginning of an application through to the allocation into our wider Recovery Service teams. 

Key responsibilities being:

• To support the client accessing our application process and ensure that the charitable objects of eligibility are met.
• Work within the diversity of multiple or complex support needs of the applicant to help them complete our application forms as part of the initial triage assessment of needs.
• Ensure all applications are completed satisfactorily and to ensure all data fields are accurately recorded, and Case Management records are accurately uploaded to our CRM within expected targets. 
• Provide sign-posting support and advice where necessary. 

• Determine the most appropriate Recovery Service to best support the veteran’s recovery goals. This will include comprehensive knowledge of the Armed Forces and other charity sector organisations and supporters.

Key Skills:

• Significant previous experience within an allied sector. 

• Ability to communicate effectively (empathise) with applicants, external and internal stakeholders.

• Be an effective decision maker employing good reasoning and sound judgement skills; capable of taking independent action when undertaking duties remotely from others and reporting back to line management and others as required. 

• Be confident and competent in front facing direct delivery with a variety of audiences in different and sometimes complex situations. 

• Have initiative and creativity to contribute to the development of a quality, sustainable service offer. 

• Have sector experience – charity/military. 

• Have the ability to work effectively as part of a dispersed team.

The post holder will work cross functionally. 

Please see below a link to the Job Description for more details. 

The client group for this role are veterans and their families, including those who may be elderly, ill, or disabled. Given the potential needs of the client group and those certain requirements of the role fall within regulated activities, such as advising or guiding vulnerable adults, this position is subject to an enhanced DBS check or country equivalent checks.

Anyone connected with Help for Heroes may be at risk and/or vulnerable/temporarily vulnerable, either by statutory definition or through circumstance. Help for Heroes is committed to safeguarding and ensuring the welfare of vulnerable adults, children, and young people and expects all employees and volunteers to share this commitment.

We are thrilled to be working in partnership with Spurgeons, who believe in creating brighter futures for children, young people, and families. Every service they offer supports those in need, empowering them to thrive.

As the Senior Fundraising Manager Grants and Tenders at Spurgeons, you will play a vital role in driving the growth of Spurgeons voluntary income, with a target of reaching £5,000,000, and expanding the reach of their Family Hub services across the UK. 

This role is not just about numbers—it's about transforming lives. You'll lead a dynamic team of fundraisers, crafting compelling grant applications and proposals that resonate with Spurgeons mission. Your strategic thinking and proven track record in developing and managing grants will be crucial as you work alongside passionate colleagues to secure the funds that fuel our work.

The successful candidate must be able to demonstrate:

• Excellent experience in writing strong, emotive, persuasive copy for bids and proposals
• Experience of researching prospects and developing a pipeline
• Experience in developing mutually beneficial partnerships with key internal and external stakeholders
• Strong knowledge of best-practice fundraising techniques and commercial/business awareness
• Proactive and target driven. Comfortable being in a high performing, target driven environment. 

By month 3, you’ll have completed a detailed review and understanding of Spurgeons fundraising strategy. By month 6, you’ll have showed progress in increasing income through implemented strategies. By month 12, you’ll be able to demonstrate significant improvement in grant income and significant progress in Spurgeons’ grant and commissioned services strategies. 

This is an exciting opportunity to join a Partnership and Development team that isn’t just goal-driven, but fueled by creativity, passion, and a love for bold ideas to drive positive change! You’ll be part of a team that celebrates successes and believes in fostering a positive and supportive environment where everyone feels valued and inspired to do their best work. 

For more information, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Location: Remote with occasional travel

Closing date for applications: Sunday 17th November 2024.

Charisma vetting interviews must be completed by midday on Wednesday 20th November.

A note from Charisma

Don’t feel like you meet all of the requirements?  We’d still love to chat, we’re a people first recruitment partner.  We specialise in charity recruitment with over 22 years’ experience working as a consultancy who support inspiring professionals find the perfect roles in transformational organisations.

The Funding Manager is responsible for securing and managing the income necessary to sustain and expand Home-Start Norfolk’s countywide family support service. 

The successful candidate will have a minimum of 3 years of experience in a senior fundraising, marketing, or business development role and should be able to demonstrate a successful track record in building relationships with supporters and stakeholders. 

We are looking for a confident and enthusiastic individual to deliver income targets across all fundraising areas.The role is crucial in determining the continuing success of the charity. 

Home-Start Norfolk is an independent local charity providing vital support to families with children aged 0 to 5 who are struggling to cope. By offering help to families through their toughest times, we ensure that parents have the support they need to give their children the best start in life. Support is delivered to families by recruiting and training volunteers to provide emotional and practical support to families in their homes. We are a proud and active member of the Home-Start UK federation. 

Home-Start Norfolk is a family-friendly charity, offering flexible working patterns, generous leave allowance, and up to 6% pension contribution. You will be part of a small and committed team, making a big impact. 

The suitable candidate will be subject to a DBS check. 

Role Overview:

We are working with a lovely charity who are looking for an Interim Marketing and Communications Manager to lead and deliver their marketing and communications strategy. This is an exciting opportunity to make a significant impact on the lives of homeless individuals and families. 

Key Responsibilities:

• Strategic Leadership: Develop and implement the marketing and communications strategy, aligning with the overall organisational goals.
• Budget Management: Oversee communication budgets, track KPIs, and analyse results to inform future plans.
• Brand Guardianship: Ensure brand consistency across all channels, from social media to print materials.
• Digital Expertise: Manage the website, oversee social media strategy, and implement effective digital marketing campaigns.
• Media Relations: Build and maintain relationships with media outlets, securing press coverage and managing media inquiries.
• Team Leadership: Collaborate with the Senior Fundraising and Communications Executive and other team members to deliver impactful campaigns.

What we're looking for:

• Proven experience in marketing and communications, with a strong track record of delivering successful campaigns.
• Excellent written and verbal communication skills, with the ability to craft compelling copy and present ideas effectively.
• A deep understanding of digital marketing and social media platforms.
• Strong project management skills and the ability to work under pressure to meet deadlines.
• A passion for our mission and a commitment to making a difference.

What’s On Offer:

• A one year Fixed Term Contract 
• Flexible working, Oxfordshire based office, Flexible and remote working arrangements considered.
• A salary of £38,000 FTE
• Part-time considered. 

Note: Whilst we do our best to get back to every application, due to the volume of interest this is not always possible.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

High Value Officer
Home based, remote working 
£28,000 pa plus excellent benefits
35 hours per week

The High Value Officer for our Fundraising team will focus and lead on supporting the Trusts and Major Donor teams with postal and electronic mailings; keeping the CRM up to date; supporting the Prospects Research Manager with initial research, identifying new opportunities and sources of funding; streamlining administrative systems and processes; creating purchase orders and invoices; supporting the Special Events Officer with setting up webinars.

This is a great junior role, offering opportunities in several High Value fundraising teams. You will get to use your administrative skills across a range of activities and also develop your research skills when looking at prospects and supporting the Corporate team in their due diligence work.

You will: 

1. Support the team with various CRM system processes, and ensuring records are accurately updated.

2. Support the Prospect Research Manager to identify new opportunities and sources of funding.

3. Streamline and managing electronic folders

4. Create purchase orders and invoices

5. Support the Trust and Major Donor teams with mailings (postal and electronic).

You will have good organisation and administrative skills. Having good time managements skills and being able to manage multiple tasks simultaneously will be key to making a success of this role. You will also have excellent IT skills.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus.

Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better.

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 17 November 2024
Interviews: w/c 25 November 2024

WasteAid is an international organisation working in low- and middle-income countries to deliver environmental and economic empowerment programs. They focus on supporting emerging green businesses and grassroots entrepreneurs, helping to enhance livelihoods for marginalised communities, promoting circular economy innovation, and contributing to a cleaner, healthier future.

WasteAid is currently looking for an Interim Deputy Director of Programmes, a crucial role responsible for ensuring the effective management and delivery of WasteAid's global initiatives, providing leadership, capacity building, and support to the international programmes team. 

As a member of the Senior Management Team reporting to the Director of Programmes, the Deputy Director will lead and supervise the programmes team. Key responsibilities include resource mobilisation, ensuring programme quality and accountability, and overseeing performance management. The successful candidate will actively participate in in-country programme management, coordination, and strategic meetings alongside the Director of Programmes and country team members. Collaboration with Finance colleagues will be essential for timely budget development, financial planning, and cost management. Additionally, the Deputy Director will support the Director of Programmes in engaging with donors, partner organisations, and external stakeholders to strengthen WasteAid's representation. Regular field visits to support programme teams will also be part of the role.

We are seeking a well-rounded programme professional with significant experience in managing complex international development programmes. The ideal candidate will have a proven track record in leadership, particularly within multidisciplinary teams and diverse cultural contexts. You should excel in providing oversight for a varied portfolio of complex, donor-funded projects and possess strong diplomatic and coordination skills, enabling you to build and maintain key relationships with internal and external stakeholders at all levels.

This is a fully remote, UK-based interim contract lasting approximately 6 months, with the potential to extend to a permanent position depending on both parties' interests. The role is full-time, but part-time (4 days a week) might be considered. Eligibility to work in the UK is required, and some international/national travel may be requested. 

How to apply

WasteAid and Prospectus encourage applications from all individuals, regardless of age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity status. If you meet some of the criteria but not all, you are still encouraged to inquire and learn more, as Prospectus can guide you through each aspect of the role and support your application. 

Prospectus is dedicated to supporting candidates throughout the application process. To apply, please submit your CV initially and begin preparing your supporting statement. If your experience is suitable, you will receive the full job description, and a call or meeting will be arranged to brief you on the role, ensuring you have all the information needed to formally apply. We look forward to connecting with you soon. 

Visitor Experience and Engagement Officer
Reference: NOV20246789
Location: RSPB Minsmere, Westleton IP17
Salary: £24,890.00 - £26,720.00 Per Annum
Contract: Permanent  
Hours: Full-Time, 37.5 Hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

We're looking for a creative Visitor Experience and Engagement Officer who can connect people with nature. Working at Minsmere, you'll provide fascinating visitor experiences, drawing people in through new, quality events.

Minsmere is the RSPB’s flagship reserve on the Suffolk coast, giving visitors incredible wildlife spectacles.

You will develop our visitor offer, ensuring high quality experiences. You will be a good communicator, experienced at delivering events and engaging with new audiences.

Key responsibilities:

• Introduce new visitors to the RSPB by working with the Visitor Experience Manager to create a range of new and exciting events. These new events will sit alongside our current programme of events and will enhance our visitor offer and drive footfall.
• Ensure relevant data is captured for all events to enable reporting and evaluation.
• Engage and communicate with diverse audiences, face to face, digitally and via social media.
• Ensure the reserve delivers events to the highest standards resulting in a high-quality visitor experience.
• Support the continued development of a team of volunteers to assist with event delivery.
• Ensure the reserve delivers a high quality, on brand visitor experience.

Essential skills, knowledge and experience:

• Computer Literate to include professional use of social media adhering to brand.
• Sound understanding of systems and procedures relevant to a commercial visitor operation.
• Working knowledge of visitor engagement techniques
• Excellent verbal and written communications skills.
• Proven ability to plan and prioritise workloads.
• A team player who can motivate and inspire people.
• Problem-solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Ability to maximise opportunities for visitor engagement and income generation.
• Able to build and maintain strong working relationships.
• Experience of delivering a high-quality visitor offer.
• Experience of managing and delivering against targets and KPI’s.
• Experience of analysing and interpreting data.

Desirable skills, knowledge and experience:

• Contribution to a successful visitor project or visitor attraction.
• Tourism/leisure related qualification, ideally at HND level or equivalent.
• Working knowledge of Equality, Diversity & Inclusion.
• Health and Safety in the workplace.

Additional Information:

• This is a permanent, full-time role for 37.5 hours per week.
• This role will require regular weekend and bank holiday working.

Closing date: 23:59, Sunday 24th November 2024
We are looking to conduct interviews for this position from W/C 2nd December 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Do you want to be part of an ambitious and high-performing fundraising team that aims to exploit the legacy growth potential in the animal welfare charity sector?

We are looking for a new member to join our legacy and in-memory team, within its Individual Giving department. This role will help to manage and test legacy marketing campaigns with the aim to grow the size of the charity’s legacy Enquirer and Considerer base using various channels such as social media, direct mail and telemarketing. This role will also work on recruiting enquiries about the charity’s Pet Promise scheme and recruit new in-memory and tribute fund supporters. Although the role is strongly weighted to legacy marketing, the post-holder will also manage Woodgreen’s mid-value programme, creating a brilliant opportunity for an existing legacy fundraiser to broaden their professional remit.

The ideal candidate will have strong project management skills, able to deliver campaigns on time and within budget. They will need to make decisions based on sound evidence, and will always demonstrate an attitude to learn-and-adapt campaigns. They will also have strong communication skills, able to champion legacy and mid-value giving, and work closely with internal and external stakeholders.

We will offer you the opportunity to progress your career in an experienced, ambitious and growing fundraising team, with access to support and training to help you excel in your role.

You will;

• Provide expertise and collaborate with the Senior Donor Development Manager – Engagement and Legacy to develop legacy marketing acquisition and mid-value programme strategies.
• Plan and project manage the annual operational plans, managing direct marketing campaigns from end to end using a mix of offline and online channels, which includes telemarketing, direct mail and social media/PPC to grow the existing legacy pipeline.
• Manage the services of multiple suppliers for the planning, creative, media, print and distribution, producing comprehensive written briefs with verbal discussions to ensure the output meets requirements.
• Build relationships and work closely with internal colleagues across the organisation to leverage ‘piggy-backing opportunities’ as well as helping to champion legacy giving across the charity
• Work with the Database Team to deliver end of campaign results analysis, ensuring reporting data is correct and highlight key observations and recommendations for future activity or further insight requirements.
• Manage a six-figure expenditure budget, allocating budget to channels and products

You will have;

• Experience of planning and managing legacy acquisition campaigns to recruit individual supporters ideally using telemarketing, direct mail and social media/PPC.
• Experience of effective management of multiple key suppliers, ensuring service is to agreed standards
• Experience of effective expenditure budget management
• Experience of prioritising and managing multiple campaigns
• Experience of analysing results and using insight to inform strategy and tactical plans
• Experience of building effective relationships with internal stakeholders

The starting salary for this position is £34,730 - £42,446 per annum depending on experience.  In addition to this you will receive;

• 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Free access to Headspace
• Life assurance (4x salary)
• 25% discount in our charity shop

This vacancy may close earlier should we receive high volumes of applications.  Interviews may commence prior to the closing date.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.