Jobs in Buckhurst Hill

The Talent Set are pleased to partner with Hearing Dogs for Deaf People to support the recruitment of their Senior Digital Marketing Officer on a permanent basis. This will be a remote role with occasional travel to Buckinghamshire, paying £40,000.

The Senior Digital Marketing Officer will drive Hearing Dogs for Deaf People’s digital performance across key channels, including paid media, paid search, SEO and email marketing. It’s a vital role that will deliver impactful campaigns that increase engagement, drive income and achieve organisational objective such as Sponsor a Puppy programme, recruiting volunteers, growing legacy pledges and enhancing ecommerce success.

Key responsibilities include:

 Paid Media Campaigns

· Plan, implement, and optimise paid advertising campaigns across platforms such as Google Ads, Facebook, Instagram, and LinkedIn.

· Develop audience- targeted strategies to maximise ROI for campaigns like Sponsor a Puppy, legacies, volunteer recruitment, and ecommerce.

· Monitor and report on campaign performance, adjusting tactics as needed to meet KPIs.

SEO (Search Engine Optimisation)

· Implement on-page and technical SEO strategies to improve website rankings and organic traffic.

· Conduct keyword research to optimise website content, blog posts, and landing pages.

· Collaborate with the website team to ensure SEO best practices are implemented during website updates and content creation.

Email Marketing

· Develop and execute email campaigns, including welcome journeys, supporter engagement workflows, and appeals.

· Manage segmentation and personalisation strategies to improve email performance.

· Test, analyse, and report on email marketing metrics (e.g., open rates, click- through rates, conversions).

Data Analysis and Insights

· Track and analyse performance metrics across all channels, providing actionable insights to improve effectiveness.

· Produce regular reports on campaign and channel performance for internal stakeholders.

· Use analytics tools (e.g., Google Analytics, email platforms) to inform decision-making.

Collaboration and Campaign Support

· Work closely with other teams, including Brand and Content, Social & Community, and Product Growth, to ensure consistency across campaigns.

· Support integrated campaigns, leveraging digital channels to enhance visibility and engagement.

Innovation and Optimisation

· Stay up to date with the latest digital marketing trends, tools, and best practices.

· Recommend and implement new approaches to improve campaign effectiveness and efficiency.

Key skills include:

· Proven experience managing paid media campaigns in or for charities (Google Ads, social media platforms).

· Strong knowledge of SEO strategies and tools (e.g., Google Search Console, SEMrush, or Ahrefs).

· Experience in email marketing, including segmentation, personalisation, and performance analysis.

· Proficiency in analytics tools (Google Analytics, campaign tracking platforms).

· Excellent data interpretation and reporting skills to optimise performance.

· Strong project management skills with the ability to manage multiple priorities.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We are seeking a dynamic and passionate Fundraising Executive to support us in delivering the outcomes of our Fundraising Strategy. This role will focus on income generation from Trusts and Foundations and involve bid writing, contributing to the development of a strong pipeline, nurturing current funding relationships and meeting reporting deadlines. We are looking for a highly-motivated and organised individual with excellent communication skills. The successful candidate will be passionate about our mission to empower care leavers and at-risk young people to lead successful, independent lives. They will have a drive to develop their skills in fundraising and have the desire to progress within the organisation.

About The Role

We have a brilliant new opportunity for an experienced finance expert to join our Finance and Assurance team as our new Head of Transformation. Reporting to our Associate Director of Finance, you will be leading finance transformation and process improvement activities across the finance directorate. You’ll play a key role in driving forward continuous improvement and delivering those key improvements to maximize the benefit of our Finance team.

We have recently implemented a new finance system, Unit4 ERPx. This role will require you to lead and manage the post implementation phase of processes and ongoing transformation activity. Additionally, you will drive best practice financial management and process efficiency and consistency, ensuring that the Society maintains an effective financial control environment.

Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a great indication of how far we’ve travelled over the past few years.

We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.

This is a homeworking role, but you may be required to travel to attend meetings, events and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our offices (London or Birmingham) if/when required.

About you

• Experience of managing successful projects and working with operational teams.
• Experience of systems implementation and post implementation embedding new processes and transitioning through change to steady state.
• Hold relevant financial accounting professional qualification; ACA, ACCA, CIPFA, ACMA (or equivalent) with post qualification experience operating at a senior level.
• Experience driving continuous improvement of financial process and promoting a culture to support this in a large organisation
• Experience leading teams in operating effective financial control environments, adopting a mindset of continuous improvement to strengthen controls and operational effectiveness.
• Experience of Unit4 ERPx or other ERP Finance Systems – particularly post implementation.

Person Specification

• Verbal and written communication skills to liaise with a diverse range of stakeholders.
• IT skills and extensive experience/knowledge on using Microsoft packages.
• Be confident in communicating, influencing, negotiating and managing internal and external stakeholders.
• Work collaboratively and be able to prioritise your workload effectively.
• Excellent organisational skills and great attention to detail.
• Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.

About Alzheimer's Society

At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins.  We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Are you an experienced finance professional with a passion for sustainability and making a positive impact on the planet? A leading environmental charity is seeking a dedicated Financial Controller to join its team and play a pivotal role in managing its financial health.

The Organisation

We are a dynamic and impactful environmental charity committed to protecting and restoring natural ecosystems. Our work spans advocacy, conservation, and education, empowering communities and driving sustainable change.

The Role

As the Financial Controller, you will oversee the charity's financial operations, ensuring robust financial management and compliance with statutory requirements. You'll work closely with senior leadership to provide strategic insights, enabling informed decision-making to support our mission.

Key Responsibilities

• Manage day-to-day financial operations, including budgeting, forecasting, and reporting.
• Prepare accurate and timely financial statements and management accounts.
• Oversee cash flow management and ensure financial stability.
• Lead on the preparation of statutory accounts and liaise with external auditors.
• Ensure compliance with financial regulations and charity governance requirements.
• Develop and implement financial policies, controls, and processes.
• Support funding applications and donor reporting, ensuring transparency and accountability.
• Provide financial analysis to inform strategic planning and decision-making.

About You

We are looking for a proactive and detail-oriented individual who is both financially astute and aligned with our values. The ideal candidate will have:

• A Qualified Accountant (ACA, ACCA, CIMA, or equivalent).
• Proven experience in financial management, ideally within the charity or non-profit sector.
• Strong understanding of charity finance regulations and SORP accounting.
• Excellent analytical, communication, and leadership skills.
• A commitment to sustainability and the values of our organisation.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

We are a Museum with ambition.  Our collection and our cause are based around clean water and the innovation and engineering involved in supplying it to everyone, equitably, across a growing city.  But this is a global story, not just a local one - water connects every single person in the world and the technology and energy needed to make it available is still a big challenge.  Our story has never been more relevant and so the impact our Museum can have is significant in the fight for our planet.Your financial skills are critical in this mission.  We can't deliver on these ambitions without strong management and understanding of our finances.  If you'd like to join a close-knit and fun team looking to make a difference, you'll need a finance related qualification and at least two years' experience working in the sector.  Key deliverables are the monthly and annual reconciliations and management accounts, monthly payroll for all staff and day to day accounting using Xero software.  Working with the Director we'll find new ways of working that meet our needs and grow the financial savvy of the organisation.  If this sounds like the challenge for you, we would really like to hear from you.

Salesforce Administrator

We are looking for a Salesforce Administrator to join the team in this hybrid working role.

The organisation is an equal opportunities’ employer and welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

Position: Salesforce Administrator

Location: Hybrid working: two days in the Bolton or London offices (based in White City) combined with home working and travel across our Youth Zone network as required.

Salary: £31,000 - £36,000 (dependent upon experience)

Contract: Permanent

Hours: Full-time (37.5 hours/week)

Benefits: Agile working organisation with flexibility in working hours; 25 days annual leave (rising to a maximum of 30 days with length of service) plus bank holidays, birthday leave and annual leave purchase scheme (from day one of employment); company matched pension; company sick, maternity, paternity & adoption pay; voluntary benefits with discounts on health & wellbeing, retail & leisure.

Closing Date: 12noon on 3 February 2025

First stage interviews (virtual): Monday 10th and Tuesday 11th February 2025

Second stage interviews (in-person): Tuesday 18th February 2025

There will also be a short, values-based phone interview around the second stage.

About the Role

The organisation manages multiple business operations through a customized Salesforce platform and a number of third-party integrations. This is an exciting time to join the Systems Team supporting ambitious growth plans to build new Youth Zones across the country.

The Salesforce Administrator will play a key role in ensuring the stability and efficiency of the Salesforce org, which currently supports over 300 users and includes a number of custom objects and integrations. You will be responsible for:

• Maintaining and optimising the Salesforce environment: Performing regular system maintenance, managing user access and security, and ensuring data integrity.
• Empowering users: Providing technical support, troubleshooting issues, and supporting Youth Zone staff to utilise Salesforce effectively.
• Driving continuous improvement: Identifying opportunities to enhance Salesforce functionality through no- and low-cost solutions, including workflow automation, process builders, and custom reports and dashboards.
• Supporting Network growth: Playing a vital role in onboarding new Youth Zones onto the Salesforce platform, providing technical setup, data migration, and on-site support.

About You

You will have experience in Salesforce administration, including user management, security settings, profiles and permission sets, and basic platform configuration and hands-on experience with Salesforce data management, including importing, exporting, and cleaning data.

You will have a proven ability to troubleshoot and resolve Salesforce user issues and experience with workflow rules, process builders, or flow automation to streamline processes and data migration and integration between Salesforce and other systems.

To apply, please submit a CV and cover letter (of not more than two pages), explaining clearly why you are interested in the role, and answering ALL points as outlined on the role profile.

About the Organisation

A national charity that believes all young people should have the opportunity to discover their passion and their purpose that fund and build state-of-the-art, multimillion-pound youth centres called Youth Zones in the country’s most economically disadvantaged areas. We train the amazing people that run them and offer continuing support to Youth Zones nationwide through a national network of independent youth charities.

You are actively encouraged to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.

The charity is committed to the safeguarding of young people. In accordance with its Child Protection and Safeguarding procedures, this position requires a basic DBS check.

Other roles you may have experience of could include Salesforce, CRM, Salesforce Administrator, CRM Administrator, Salesforce Support, CRM Support, Salesforce Officer, CRM Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

This is an exciting time to be at Battersea at the start of a new five year strategy for the charity as it seeks to scale up and deliver new services and partnerships that will help it in its mission to help more dogs and cats, creating lasting change for animals and those who care for them, wherever they are. Earned media and PR is crucial to help Battersea build its visibility awareness, and relevance to new and existing audiences to support engagement with our strategic aims. The PR team play a key part in telling our story, shifting public attitudes, and generating support.

We need a dynamic and enthusiastic PR & Stories Manager to help us drive visibility, affinity, and relevance amongst new and existing audiences. They will work with the PR Lead to deliver a public relations strategy in line with Battersea’s strategic objectives in the UK and internationally. The post holder will work within the wider Marketing & Communications directorate on the delivery of integrated campaigns and PR plans that support our animal welfare campaigning (Our Voice), our global programmes strategy, our income generation strategy, and our sector and corporate partnerships. They will devise and deliver successful PR stories, projects and campaigns across a diverse range of media, creating compelling storytelling, events and partnerships that help us emotionally connect, resonate with and inspire new audiences.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working policy:
We operate a 50% onsite hybrid working policy, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 26th January 2025
Interview date(s): w/c 3rd February 2025

For full details on the role, please download the Recruitment Pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

The Volunteer learning and development team is looking for someone to take on this exciting and varied role, helping to provide excellent and efficient admin skills to support both the staff and Volunteer learning and development team to successfully deliver a variety of projects as well as getting the chance to work directly with some of our 80,000 volunteers.

You will be responsible for maintaining and improving administrative processes across the Volunteer learning and development team, be well-organised and able to adapt to changing priorities. You will also support finance processes, coordinate key meetings and events, and work directly with our Learning Management System (LMS).

This role is perfect for someone who is a good communicator, pro-active and enthusiastic, enjoys working in a team, who has experience of working with digital systems and is able to provide consistent and high-quality admin skills on a day-to-day basis.

National Partnerships Manager

We are currently looking to recruit a National Partnerships Manager to join the National Partnerships Team in this hybrid-working role. 

It’s a really exciting time to be involved with an ambitious and growing organisation that’s committed to bringing the property sector together to create real social change… so apply today!

Position: National Partnerships Manager

Location: London/Hybrid 

Hours: Full Time (37.5hrs per week)

Salary: £36,000 - £40,000 

Contract: Permanent

Closing Date: 3rd February 2025

About the Role

This is a pivotal role within the National Partnerships Team. You will have demonstrable experience in either a corporate fundraising role in the charity sector, or a similar account management role in a commercial setting. But crucially, you will also display a natural aptitude and passion for new business, and the tenacity and creativity needed to consistently engage new corporate partners to join the network.

You will provide exemplary account management to our valuable partners, ensuring outstanding levels of stewardship in order to engage organisations and employees in the charity’s mission and cause. You will strive to understand and align with partners’ social impact goals, establishing strong working relationships and building connections at each level of the business, with a view to growing income and engagement within the partnerships network. 

Impact is dependent on the reach and value of the corporate partnership network. You will have the opportunity to be an integral part of the organisation’s success by maintaining and growing the critical source of income that the corporate partners provide, and in turn, enabling the team to reach the target of supporting 10,000 young people into homes and jobs by 2029. 

About You

You will have demonstrable experience in either a partnerships, sales, or client-facing environment, and be capable of providing consistently high-quality relationship management to the network of corporate partners. You will also need to demonstrate high levels of tenacity and creativity needed to engage new corporate partners to the network. 

Prior experience of working within a third sector corporate partnerships role would be preferable, but not essential. It's much more important that you embody the charity’s values and have a demonstrable track record of building effective commercial relationships with external stakeholders.

You may have experience in other roles such as Partnerships, Corporate, National Partnerships, Partnerships Manager, Corporate Manager, National Partnerships Manager, Partnerships Officer, Corporate Officer, National Partnerships Officer, Community Partnerships, Partnerships Engagement Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Are you ready for a new challenge? We have an exciting opening to join the central Finance team at Crisis, playing a key role in supporting and enabling the organisation in our mission to end homelessness. 

Location: Based in London. Working from home is an option in line with Crisis’ hybrid working policy.

About the role 

As an Accounts Payable Executive within the Accounts Payable team, you will play an important role in providing accurate and up to date financial information to the organisation, empowering key decision makers.

You will help to maintain strong relationships with our key partners and suppliers and support our staff and volunteers in performing their vital roles.

As part of the Accounts Payable team, you will work with teams right across the organisation, giving you a great understanding and insight into the work that Crisis does day to day in our mission to end homelessness. 

About you 

To be successful in this role you will have 3 - 5 years relevant accounts payable experience, in depth understanding of finance processes and procedures and great attention to detail. You will also have intermediate level excel and strong interpersonal skills and be confident communicating with a range of stakeholders whether in person, over video calls or by email. 

You must also be AAT level 3 qualified or equivalent. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 26th January 2025 (at 23:59) 

Interviews will be held the week commencing Monday 3 February 2025 in person at Universal House 88-94 Wentworth Street London E1 7SA 

Can I use Artificial Intelligence (AI) technology for my application? 

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Student Basic Needs Coordinator (FTC - 24 Months)

Location: London (Hybrid)
Contract type: Fixed Term Contract
Hours: 35 hours a week
Salary: £31,833.05

Who we are

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfill potential; we help make it happen.

About the job

Are you passionate about enhancing student wellbeing and addressing barriers to academic success? Join us at Arts SU as our brand-new Student Basic Needs Coordinator and make a meaningful impact on our student community by contributing to our new Student Basic Needs Project.

Supported by Arts SU senior leadership, staff team and elected officers, you will play a vital role in creating and implementing initiatives that support students facing basic needs insecurities, including food, housing, and mental health. You will work collaboratively across university departments and with local organizations to promote awareness and access to essential resources.

You will gather and analyse data on student needs, organise workshops, and create informational materials to educate the community. Providing direct support through consultations and social media campaigns, you'll also collaborate with student leaders and campus partners on advocacy projects and community engagement initiatives.

Who we are looking for

We are looking for a dynamic and proactive individual to join our team as the Student Basic Needs Coordinator. The ideal candidate will possess strong communication skills and a genuine commitment to supporting student wellbeing. You should have experience in outreach or program development, enabling you to effectively identify and address gaps in basic needs support.

The person we seek will be data-driven, capable of analyzing student needs and trends to inform strategic initiatives. You will be collaborative by nature, eager to work with diverse groups, including students, staff, and community organizations, to promote awareness and access to essential resources. A passion for community engagement and a desire to foster a supportive environment are essential, as is the ability to adapt outreach efforts based on student feedback.

Additionally, you should be comfortable gathering feedback, developing digital outreach strategies, and creating informational materials that resonate with students and staff. Your advocacy skills will be crucial in guiding student leaders and enhancing campus initiatives aimed at addressing basic needs issues. If you are motivated by making a positive impact on the student experience and thrive in a collaborative setting, we encourage you to apply.

Why apply?

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.

Benefits and Perks

In return for your passion and experience, we offer:

- a summer 4-day working week - we have a four day working week during the months of July & August
- Generous holiday entitlement (up to 39 days) - 25 days holidays per year, increasing at the rate of one day per full year served after the end of your second year of employment up to a maximum of 5 days
- A three-week closure during the festive period incorporating the three UK bank holidays (Christmas Day, Boxing Day, and New Year’s Day). This is approximately 12 additional leave days.
- A six-day closure during spring incorporating the two UK bank holidays (Good Friday and Easter Monday). Therefore, closure dates are from Thursday before Good Friday to Tuesday after Bank Holiday Monday. These are 2 additional leave days.
- Birthday Leave
- 2 days of Volunteering Leave
- Religious Festival Leave (up to 2 days)
- Cycle to Work scheme, enabling significant savings on bicycle purchase
- Flexible/ hybrid working arrangements
- Access to UAL staff training courses
- NUS card discount
- Enhanced maternity leave
- Family-friendly employer
- Interest-free travel loan
- Access to an Employee Assistance Programme (EAP) offering free and totally confidential support on a range of topics, including coaching, wellbeing, legal and financial advice

How we recruit

We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in two stages:

Part 1 (Application Form) is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview.

Part 2 (Equal Opportunities Monitoring and Contact Form) is personal information – so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting.

Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.

Want to apply?

Please Note: To be considered, you must have the right to work in the UK or a valid work permit/visa and a National Insurance number.

Job application timeline:

Closing date: 23:59pm 2nd February
Intended Interview date: 18th February

REF-219065

Are you passionate about driving change and supporting projects from conception to completion?

We’re seeking a Project Support Officer to become part of RBL’s skilled and innovative Transformation team on a 12-month Fixed Term Contract.

With a growing number of strategic programmes, our Transformation Management Office (TMO) is committed to maintaining its successful achievements. The role of the Project Support Officer will be part of this journey and will be supporting initiatives aimed at making a positive impact on the lives of our beneficiaries.

Together, the team in the TMO takes great pride in managing a diverse portfolio of programmes and projects. We work closely with our Executive team, as well as other senior leaders and colleagues across the charity, to provide expertise in project, programme and change management.

As a key member of our team, you’ll play a crucial role in facilitating smooth project workflows, coordinating schedules and ensuring timely delivery of outcomes. We want someone to become an integral part of the delivery and get out there to understand the RBL and make a difference to the lives of those who have served, and currently serve, to keep us safe and protect our way of life.

The successful Project Support Officer should be proactive with exceptional organisational skills, attention to detail, and ability to thrive in a fast-paced environment. Working with an experienced team you will be reporting into the Transformation Cluster Leader. This role will also provide personal assistant support to the Director of Change and Transformation.

Some of the key areas of responsibility are as follows:

- Support the Cluster Leader, Programme or Project Manager to ensure programme and project delivery is managed to a defined plan, with the appropriate project management methods, processes and standards implemented and maintained throughout the programme or project lifecycle.
- Engage with stakeholders at various levels to gather requirements, provide updates and address concerns.
- Support the Cluster Leader, Programme or Project Manager to prepare regular progress reports and presentations.
- Support the identification, assessment, and mitigation of risks and issues, working closely with Programme and Project managers to develop appropriate mitigation strategies.
- Diary organising and planning management for Director of Change and Transformation, ensuring that commitments and competing demands are efficiently managed and future needs anticipated.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel in the course of your work including to our London, Haig House, hub. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Closing Date: Monday 20th January 2025

Interview process will consist of two stages, involving competency and values-based questions, along with a short assessment, and a ‘meet the team’ session. To be held virtually on dates to be confirmed.  

Successful candidates will be expected to visit our London Head Office on the start date to complete employment screening. 

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

CRM Technician

These are exciting times for the charity, and we have an excellent opportunity for a flexible and professional team player with outstanding communication and interpersonal skills and a strong customer service ethic to join the Customer Relationship Management (CRM) Team, as a CRM Technician.

Position: CRM Technician

Location: Remote (onsite attendance in Sidmouth currently anticipated to be 2 days per month)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £33,082 per annum

Contract: Permanent

Closing date: Tuesday 28th January

About the Role

As CRM Technician, you will provide support and development for the CRM database (currently Blackbaud CRM) for end-users in the UK, Ireland and Europe, and  will support users by facilitating efficient data capture, processing, manipulation and reporting on fundraising activities.

Your principal duties and responsibilities will include:

• Providing support for all aspects of CRM to all end-users, particularly focusing on requests for data and reports and logged faults.
• Developing, building and running data processes required by end-users using a range of external data tools and inbuilt database features, writing clear end-user guides to document new work procedures.
• Providing advanced and specialised training to end-users of the system throughout all charity locations, including UK, Ireland, Europe and Advocacy.
• Creating and performing housekeeping routines and data cleansing based on trouble shooting and error correction to ensure the integrity of the database and inform evidence-based decision making by the wider fundraising team.
• Running the time critical task of ensuring bi-monthly Direct Debit payments are reconciled and imported accurately to the CRM database, providing an accurate portrayal of generated income for Management Accounting processes.
• Using the CRM database to provide accurate data to support fundraising activities.
• Maintaining expert working legislative knowledge advising colleagues across the organisation and implementing procedures for GDPR data compliance, ensuring that legal obligations are adhered to in relation to data protection and gambling legislation.

About You

With experience of working with databases and spreadsheets, you will have a high level of data protection/GDPR knowledge and meticulous application.

You will also have experience of:

• Complex data exports & imports and of compiling complex reports using ETLs & report builders, data visualisation tools (such as PowerBI) and analysis and interpretation tools (such as KNIME).
• Maintaining high level of accuracy and attention to detail whilst working in a busy team.
• Communicating complex data issues clearly.

What you get in return…

• Competitive pension.
• Life assurance.
• 31 days holiday (including Bank holidays), rising to 34 with each full year of service.
• Wellbeing team.
• Recorded Pilates classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as CRM, Salesforce, CRM Support, Salesforce Support, CRM Officer, Salesforce Officer, CRM Administrator, Salesforce Administrator, Database Administrator, CRM Support Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Prospectus is thrilled to collaborate with our esteemed client, a leading global university, in their pursuit of a temporary Residence Hall Assistant. This role is dedicated to nurturing an environment conducive to the academic and personal development of residents. This is a full-time position (35 hours per week) looking to run until 14 th February in the first instance, situated onsite 5-days a week in Central London.

The responsibilities primarily revolve around activities across the university's London campus, encompassing weekly meetings, check-ins/checkouts. The post holder will share rotational on-call duties during working hours, promptly addressing urgent issues with the support of senior team members. Core tasks include managing check-ins, room preparations, assisting students with roommate issues and room changes, addressing student complaints, updating access systems, managing room keys and guest passes, overseeing stock levels, and handling inquiries both in-person and via email.

To qualify for this role, candidates must possess exceptional organisational and administrative skills, along with a track record of delivering top-notch customer service. A comprehensive understanding of London, coupled with adept problem-solving abilities and experience in managing challenging customer conversations, is essential. Additionally, candidates should demonstrate empathy towards the challenges faced by young adults in university settings, especially those from abroad, and exhibit a passion for providing accurate information and caring support during vulnerable moments. Strong interpersonal and written communication skills, along with proficiency in Microsoft Office, are prerequisites.

This position requires immediate availability. If you meet these criteria, please express your interest by submitting your CV through the 'apply now' link below.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.