Individual Giving Supporter Recruitment Manager Jobs

About Us

At Share Community, we work with disabled people in South West London who need extra help and support to realise their dreams and aspirations. We are a registered charity and centre for training and wellbeing, providing a range of programmes and activities for adults with learning disabilities, autism, physical disabilities, mental health and other support needs. 

We aim to help people live happier, healthier and more independent lives and make their own choices, focusing on what they can do, not what holds them back. We believe that everyone has something to offer their community, whether it be in employment or as active members of our society. 

We are now looking for a Fundraising Manager to join our team on a full-time, permanent basis, working 35 hours per week. Some flexibility around days and hours worked can be considered.

The Benefits 

• Salary of £35,514 per annum 
• Pension scheme with 5% employer contribution 
• 25 days’ annual leave per year, increasing by one day per year up to a maximum of 30 days 
• An extra day off for your birthday 
• Free 24/7 Employee Assistance Programme for employees and their families 
• Free and full access to Headspace (a mindfulness and meditation app) 
• Season ticket loan 
• Cycle to work scheme 
• Remote working options 

This is an incredible opportunity for an enthusiastic and talented fundraising and individual giving professional to join our ambitious organisation.

Working with a passionate team, you’ll be making a vital contribution to improving the lives of adults with disabilities, supporting their journey towards greater independence and happiness. 

What’s more, our Investors in People Gold and Investors in Volunteering accreditations demonstrate our dedication to our people and you’ll be joining a welcoming working environment, surrounded by people who support you, challenge you and inspire you. 

So, if you’re ready to drive meaningful change and become a pivotal part of our mission to create a world where everyone is valued and included, then apply today.

The Role 

As our Fundraising Manager, you will take on a key role, creating the income we need to undertake our vital work supporting disabled people. 

We are looking to further develop and diversify our income streams beyond Trusts and foundation and focus on increasing donations from individuals with an interest in our cause. 

Growing our individual supporter base, you will recruit new supporters and build on the excellent foundations laid by our outgoing Community Fundraiser to raise our profile amongst our neighbours. 

You will provide outstanding relationship management and donor care to supporters, ensuring they are recognised and thanked for their contribution. Additionally, you will develop and deliver fundraising operational plans, helping to create fundraising materials that encourage and support fundraising potential.

About You

To be considered as our Fundraising Manager, you will need: 

• Experience increasing fundraising income from individuals and achieving income targets 
• Experience of the effective stewardship of charity donors 
• Project planning and management experience 
• Experience managing and hitting budgets 
• Knowledge of fundraising good practice 
• An excellent understanding of donor stewardship and relationship management 

Please note, this role will be offered to the successful candidate subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. 

We actively encourage applications from people from minoritised ethnic communities and with lived experience of a learning disability and/or autism. This is because we believe our staff should reflect the diversity of our student body wherever possible in order to provide the best possible service. 

How to apply 

Please send us your CV and a cover letter. In your letter, please tell us: 

• What attributes would an effective and successful Individual Giving Fundraiser have at a charity like Share? 
• What would be your top three priorities for growing individual giving at Share? 
• Who would be your key allies within Share to grow our individual fundraising? 

If you would like to have a chat about the role or visit us prior to applying, please contact a member of the HR team. 

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to the interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview. 

This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us. 

We look forward to receiving your application. 

“Compared with my time in hospital, the level of one-to-one care provided by The Prince of Wales Hospice is tremendous.  The doctors, nurses and all the support staff have been so friendly, supportive and attentive of both me and my family, in a professional and a personal way.’’

The Prince of Wales Hospice provides specialist palliative care for adults with a terminal diagnosis, and those around them. The hospice offers a 14-bedroom ward for patients who need round the clock care as well as a Wellbeing service – in total The Prince of Wales Hospice cares for over 300 people a year!

The care provided at The Prince of Wales Hospice concentrates on quality of life and the alleviation of distressing psychological, spiritual, physical and social symptoms. It also includes support in bereavement. To provide this care, they have a highly skilled team with a wide range of specialisms.

Despite costing £12,000 a day to run the hospice and £4m a year, all of the services are entirely free of charge to patients and their families. We are looking for an experienced Individual Giving Fundraiser to join the fundraising team at this fabulous hospice.

The Role

As Individual Giving Fundraiser you will be responsible for planning and executing appropriate in-memory, legacy and general mailed appeals & marketing campaigns. Duties will include:

• Building a plan to promote in-mem & celebration fundraising
• Working collaboratively with the Fundraising and Marketing Teams delivering campaigns and communications across all channels to maximise income streams
• Managing legacy administration, building and stewarding strong, mutually beneficial relationships with solicitors, will writers, spiritual leaders and funeral directors
• Actively contributing to the development of the Income Generation Business Plan and budgets
• Working with Local Hospice Lottery (liaising with 3rd party provider) to increase the number of venues & players

The Person

To be successful in this extremely exciting role we are looking for an experienced and personable fundraiser. You will possess excellent writing and communication skills, along with experience of using a customer relationship management database and knowledge of fundraising CRM.

Experience of creating engaging appeals with budgets and on time is desirable as is experience line managing or supervising staff or volunteers. You will be willing and able to independently travel to external meetings and events and have the ability to show empathy with good emotional intelligence. Maintaining a positive professional approach when representing the Hospice will be essential at all times.

Why Prince of Wales Hospice? 

The Prince of Wales Hospice pride themselves on staff development and their compassionate, collaborative culture, which creates a positive working environment. The charities strong values contribute to the huge difference they make in the local community.

In their last staff survey the result showed:

• Over 97% of employees were satisfied with their job.
• Over 95% of employees enjoy working with the people in the organisation.
• Everyone felt proud to work for the Hospice.
• Everyone enjoys the work they do in the Hospice.

This role is permanent, full time and is based in the Hospice in Pontefract. If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch.

To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. Also, please let us know if you require any adaptations for your initial engagement with us.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity, and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition, and pregnancy.

An exciting opportunity has arisen for a Senior Events and Partnerships Manager to join our Events and Partnerships Teams. This role will require the successful candidate to proactively lead our Events Team to review and overhaul our current events programme before implementing a varied and exciting refreshed programme which will engage new and current supporters as well as the local community and our children, young people and their families.

They will also lead our Partnerships Team to develop and maintain and grow long-term, high value and multifaceted community, group and corporate partnerships to maximise income, value and influence for The Children’s Trust.

Staff benefits include, shuttle bus, and more… Read more below

Role Requirements

• Working alongside the Head of Public Fundraising, you will strengthen and implement business planning, pipeline and budgeting processes as well as devise comprehensive audience-led stewardship plans, maintaining momentum and focus to achieve targets.  
• Lead the implementation and delivery of the strategy for the Events and Partnerships teams and work with the Head of Public Fundraising and the teams to develop and review strategies to maximise income from events and partnerships
• Manage partnership pipeline including building opportunities with new businesses to increase the range, value and number of partnerships for The Children’s Trust
• Lead the Events team to review and overhaul our current events programme so that we are maximising net income and ROI as well as meeting the needs of our supporters and local community, and building connections and long-term relationships with our events supporters
• Work across the Retail, Fundraising and Communications directorate to maximise opportunities for contact mapping, cross-sell and support the activity of other teams within the directorate (including but not limited to stock donations, sponsorship of committee-led events, pro bono support, gifts in kind etc.)
• Be responsible for the implementation of the budgets and delivery of income and expenditure against the plans
• Bring the Events and Partnerships teams together to ensure that we are seizing opportunities to integrate the programmes, for instance through corporate sponsorships of events, employee volunteering or participation, donated goods for raffles and auctions, match funding and more
• Develop relationships with colleagues across the Public Fundraising Team, wider directorate and organisation to ensure that opportunities for engagement, integration and promotion of events and partnerships are maximised and publicised

Interview Date: TBC

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

About The Role
Closing date: 11th Nov
Contract: This is a fixed-term contract until August 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Our ambitious and welcoming Individual Giving team has seen some fantastic results over the last 12 months – and are determined to continue building on that success this financial year.
This role is focused on supporting regular giving and lottery campaigns which are an essential part of our fundraising strategy, bringing in £15 million each year.  It is a varied, collaborative role in a growing, essential area of fundraising.
You will have the opportunity to work alongside our passionate face-to-face and telemarketing partners to continue recruiting and retaining supporters at record levels. You will help manage the day-to-day tasks and responsibilities across the various campaigns across multiple channels with a view to acquiring new supporters and retaining existing supporters to maximise Individual Giving income.
You will be responsible for the day-to-day management of direct marketing campaigns set by the Individual Giving Manager and/or Officer.
It's an exciting time to join the team as we are testing door-to-door fundraising – which is a new channel to us and has real potential to deliver transformational growth in our Regular Giving programme. You will support the Individual Giving Officer with monitoring the results and making recommendations by adopting a test and learn approach.
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction.  This is a wonderful achievement and we're incredibly proud, as this is a fantastic testament to all the people who make up Alzheimer’s Society.
About you
Dementia is one of the biggest health challenges of our time and you will be joining a team passionate about bringing real change for people living with dementia, their families, and carers.

- You’re a strategic thinker and confident building relationships with donors and stakeholders internally and externally, inspiring everyone to give their best through giving clear feedback, providing useful resources, and celebrating successes. 
- You are ambitious and target-driven for your campaigns and projects – always striving to make improvements and monitor and evaluate results to drive future growth. 
- You are passionate about fundraising, supporter retention and working for Alzheimer’s Society.

Person specification: 

- Excellent communication skills, both verbal and written
- Work collaboratively and be able to prioritise your workload effectively and remain solution focussed throughout your areas of work.
- Strong interpersonal and interpretation skills will allow you to have open jargon-free conversations with the business.
- Excellent organisational and timekeeping skills.
- Excellent attention to detail.
- Be a team player, supporting colleagues when there are deadlines, and who knows when to ask for help themselves.
- Be a self-starter and incredibly motivated.

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

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The Talent Set are delighted to partner with Asthma & Lung UK to recruit an Individual Giving Acquisition Manager to join a talented and driven team, making the most of the Charity’s exciting investment into acquiring new supporters through Digital Fundraising channels.

This role will be responsible for developing and growing the Charity’s supporter recruitment programme across regular giving, lottery, cash, and payroll giving. The successful candidate will drive a test and learn strategy to develop new fundraising products as part of the wider IG growth strategy and maximise ROI across Digital and Paid Social channels. Key duties include:

· Drive successful acquisition strategies and deliver campaigns across cash, regular giving and lottery income streams, predominantly on through paid digital activity.

· Develop engaging welcome journeys for all new supporters ensuring that these are integrated into wider journeys and are audience led.

· Create and test new individual giving propositions and products using audience insight.

· Manage the Charity’s Give As You Earn portfolio.

· Effectively manage external suppliers, including the digital marketing agency to optimise results and learnings.

We’re looking for the following skills and experience:

· Digital fundraising experience and skills, particularly in driving paid social activity.

· A strong understanding of improving supporter and welcome journeys.

· Strong project management skills.

· Experience managing budgets and reporting.

· Excellent relationship development and communication skills.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

As Supporter Care Manager you will play a key role in Viva’s Fundraising & Engagement team, building relationships with and providing exceptional supporter care to our donors – including individuals, churches and community groups. Your high level of organisation, strong administrative skills and love of engaging with a variety of people will ensure that Viva’s supporters have an excellent and personalised experience of Viva.  Through all this you will play a vital role in making it possible for Viva to achieve its goal of enabling more children to live life in all its fullness.

Your responsibilities will include:

· Supporter communication: engaging with donors by email, letters, phone or in person.

· Supporter care administration: ensuring accuracy in reporting and recording donations.

· Supporter engagement: coordinating supporter events (e.g. our monthly prayer Zoom meeting), representing Viva at church services and managing our presence at events.

· Fundraising & Engagement team support: supporting team communication and the Director for Fundraising & Engagement in team administration.

Operations and office support: ensuring Viva’s UK office runs smoothly.

This role will suit you if you:

• enjoy engaging with supporters and building relationships
• are highly organised, thrive on accuracy and have a keen eye for detail
• are quick to learn and engage with systems and data
• would love to join a welcoming, creative, supportive and international team

This is a full- or part-time role for Viva, located at our Oxford office in the UK with the option to also work at home. Some working time will be needed in the office on a weekly basis, but the exact split of office/home working time can be decided in conversation between the successful candidate and line manager.

Take a look at the full job description and person specification in the information pack and, if this is you, then apply today to be part of this incredible work, making a real and lasting difference for children.

St Gemma’s Hospice is a truly special place.

“Our son, Joe Turner, was inspirational. He was determined, strong, kind, clever, funny, witty, sporty, thoughtful, generous and happy. He wanted to enjoy his last precious months ‘being a normal teenager’ and the St Gemma’s team did everything they could to support him in doing just that.”

St Gemma’s is one of the UK’s leading hospices and has been providing the best possible care and support for the people of Leeds for over 40 years! There has never been a more exciting time to join the hospice as the charity builds on the success of the past, with some ambitious growth plans for the future! We have a hugely exciting vacancy and are looking for a dynamic and innovative individual to join the charity’s successful and ambitious fundraising team. Could you be the next Senior Individual Giving Fundraiser of the largest hospice in Yorkshire?

The Role 

As Senior Individual Giving Fundraiser you’ll be working alongside passionate and talented fundraising colleagues to achieve the charity’s ambitious plans for income growth. Your duties will include:

• Supporting the delivery of the existing Individual Giving Strategy and increasing acquisition, engagement and income.
• Developing income and expenditure budgets.
• Planning, developing and delivering the charity’s appeals and raffles offering.
• Obtaining compelling Hospice stories from patients and their families, volunteers and staff.
• Managing the stewardship of legacy pledgers and supporting with gifts in wills promotion. 

The Person 

We are looking for a talented, passionate and innovative individual to propel their income stream forward and achieve great results! To be considered for this role you should have experience working within fundraising or marketing and ideally a track record in planning and delivering campaigns or appeals. You should possess strong written communication skills and be able to write creative and inspiring content. As Senior Individual Giving Fundraiser you should have an exceptional eye for detail, and also be comfortable working towards deadlines and targets. 

Apply Now 

St Gemma’s is not just a place to work, but it’s a family. It fosters a positive, empowering and supportive team culture and puts huge emphasis on staff wellbeing. It is a truly special place, and this is an opportunity not to be missed! 

If this sounds like the type of environment that would suit you for the next phase of your career, then get in touch! The role is permanent and full-time, and offers the opportunity to work flexibly from the hospice and from home. 

If you think you could be the right person to fulfil the exciting responsibilities of this role, apply here, or get in contact with Jen, Charlie or Leanne at Charity Horizons for more information:

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. 

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

The Senior Programmes Manager will work with the Head of Sector Support and Grants and the CEO to develop and deliver our sector support programmes, including our flagship grants programme that aims to help sustain free legal advice agencies.This role will oversee the development and delivery of our exciting partnerships with other funders and advice sector organisations to support the advice sector. The role will oversee various funded programmes including the development and delivery of our Funder Plus offering.

We are looking for someone who is passionate about access to justice and enthusiasm for our work and commitment to social justice and equal opportunities for all.  You will bring experience or understanding in training and development along with organisational capacity building within the advice sector.

Benefits

• 25 days of annual leave, increasing to a maximum of 31 days with the numbers of years in the organisation (pro-rata for part time) plus bank holidays (pro-rata for part time)
• Hybrid working
• Flexible working options
• Employee Assistance Programme
• Contribution to pension scheme (5% employer, minimum 3% employee)
• Continuing personal development opportunities
• Enhanced maternity/adoption and paternity leave pay

LOCATION - Remote with travel required across the UK

Are you looking for an exciting and rewarding new role in 2024? Apply for the Digital Content & Campaigns Manager role at homelessness charity Emmaus UK.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

The newly-created role of Digital Content & Campaigns Manager will sit within the National Communications Team to support the delivery of key charity and federation-wide objectives.

As part of our mission to empower people affected by homelessness and poverty, the role will work to harness the potential of multimedia content to demonstrate the breadth of our activities and impact, but also raise the voices of people who have experienced homelessness

The role will be instrumental in the implementation of an evolved Emmaus brand language and visuals across websites, social media and other digital channels, and will work to embed measurement and monitoring processes to grow our reach.

Working with the National Communications Manager, the role will be central to the delivery of communications, fundraising and influence objectives with a strategic focus, while being hands-on in delivering standout content.

Who are we looking for?

Emmaus UK is looking for a team player who will lead our digital activities to shout louder about the transformative work of Emmaus UK and the wider Emmaus federation, by engaging existing audiences through powerful storytelling..

What we offer

· £37,878 pro rata (based on a standard working week of 37.5 hours)

· Working hours: 4 or 5 days a week, Monday to Friday

· Contract: Permanent

· Pension: Stakeholder pension with employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development: Individually tailored induction. Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: 24/7 employee assistance scheme is available

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 9am on Friday 15 November 2024.

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams week commencing Monday 25 November.

If you would like to arrange an informal discussion about the role, please email us.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

4,000 professionals, 0 days wasted, 1 incredible purpose.

Contact Centre - Senior Manager (Supporter Services)

£55,000 - £60,000 plus

Reports to: Head of Supporter Engagement

Directorate: Marketing, Fundraising & Engagement

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week - we are open to various flexible working requests such as compressed hours (10>9)

Location: Oxford, Oxfordshire Office-based with high flexibility (1-2 days per week in the office)

Closing date: 12 November 2024 2024 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: 1st stage competency-based interview, 2nd stage will include a task relevant to the role.

Interview date: 25th and 28th November for first stage and 2nd/3rd December for 2nd stage

At Cancer Research UK, we exist to beat cancer.

We are looking for an experienced Contact Centre Senior Manager to join our Supporter Services team in Oxford. Our passionate and inspiring customer service representatives speak to c1500 supporters per week in a mix of outbound and inbound calls helping them with both fundraising and increasing loyalty to CRUK or supporting them in registering for events, making donations, seeking advice and much more.

As a Senior Manager in the team, you will line manage 6 managers and have overall responsibility for a team of c60, so you'll need to come with solid line management experience. We are looking for a people centric leader that knows how to engage, motivate and inspire a large, diverse team and someone who embodies our values.

It's an exciting time to be joining the team as we embark on our automation journey, moving from Siebel to Salesforce, so this is a real opportunity to have an impact and shape what that journey looks like.

Our supporters are at the heart of everything we do so it is essential we make every interaction a memorable one.

What will I be doing?

• Motivate and inspire the team to provide a great experience for our supporters through high levels of engagement via a range of contact channels.

• Coach, mentor and empower staff to develop their skills and provide support for them in delivering their objectives.

• Create and harness a collaborative working environment to encourage teamwork, energy, creativity, a sense of fun and positive staff engagement.

• Act as a point of escalation to resolve any issues relating to the performance of the team and supplier.

• Owns the contract for our external call centre suppliers and ensures that the service they provide is seen as an extension of the team at Cancer Research UK.

• Develop and implement strategies to improve service delivery and efficiency across the breadth of contact centre services

• Through our outbound services, achieve annual income targets

What are you looking for?

If you have experience as a Contact Centre Manager, Support Services Manager or Support Centre Manager we would love to hear from you. Whatever your background you'll need to demonstrate…

• Strong customer and supporter focus

• Experience of delivering high quality supporter/customer service across multiple teams, in different locations, in a similar organisation (call centre)

• Proven experience of line management of multi-disciplined teams working across a range of projects (scale and scope), for multiple customers

• Ability to manage, develop and motivate teams, particularly during challenging times

• Proficiency in contact centre software and CRM systems with ability to identify opportunities for technological improvements and upgrades

• Analytical skills with the ability to interpret data and make informed decisions.

• Experience providing input to and implementing: strategy, policy and operating

*Internally this role is known as Senior Manager (Supporter Services)

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

Ready to make a real difference? Join us as our new Fundraising Manager and be at the heart of Sufra’s mission to transform lives in Northwest London.

This isn’t just a job; it’s a call to action. You’ll have the freedom to shape our fundraising strategy, working hand-in-hand with our Director and Senior Leadership Team to make a tangible impact in our community.

• Salary: £36,000 - £42,000 per annum (dependent on experience, Full-Time Equivalent)

• Hours: Flexible arrangements from 20 hours per week (0.5 FTE) up to full-time considered. Hybrid working options available.

• Contract: Permanent

About Us

Sufra is an innovative charity in Northwest London that prevents hunger, fights poverty and builds community.

With the help of our volunteers and partners, we coordinate a network of food banks and community kitchens, as well as a social supermarket and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support, volunteering opportunities and our award-winning community garden.

We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.

What You’ll Do

Strategy & Execution: Create and drive an innovative individual giving strategy that skyrockets our donor base and revenue.

Understanding Our Supporter Base: Dive into our CRM system (Beacon) to understand, profile, and engage with our supporters on a personal level.

Donor Stewardship: Cultivate and nurture relationships with individual donors, including high-net-worth individuals, ensuring they feel valued and connected to our cause.

Campaign Management: Lead dynamic direct marketing campaigns, digital appeals, and social media drives that captivate and convert.

Data, Budgeting & Reporting: Analyse fundraising performance like a pro, managing budgets and providing insightful reports.

Team Leadership: Inspire and guide a passionate team, fostering collaboration across departments to achieve our shared goals.

And More…

• Support our corporate fundraising, sponsorship, and volunteer strategies.

• Boost our PR efforts and build strong media relationships.

• Be the face of Sufra at external events and meetings.

• Work closely with the entire team, stepping in wherever needed to propel our charity forward.

Why You’ll Love Working with Us

Health and Wellbeing: Access to a 24/7 Employee Assistance Programme for confidential advice and counselling.

Learning and Development: Annual training budget, plus shadowing opportunities to grow your skills.

Annual Leave: Start with 25 days per year (pro rata) plus bank holidays, gaining an extra day for each year of service (up to 5 additional days).

Pay and Pension: Competitive salaries with regular reviews, plus eligibility for the Nest pension scheme with employer contributions.

Flexibility: Embrace hybrid and flexible working arrangements tailored to your needs.

If you’re an experienced fundraiser with a knack for storytelling and a heart for serving the community, we want to hear from you. Join us in driving positive change and making a real difference in Northwest London. Apply now and become a pivotal part of our mission.

Operation Smile is a global nonprofit specialising in cleft surgery and care. We provide medical training, education and mentorship to surgical teams around the world, along with expertise, research and care through our staff and volunteers, working alongside local governments, nonprofits and health systems.

Join Operation Smile UK as our Senior Acquisition Manager and make a difference in the lives of children. We're searching for a fundraising professional with experience in acquiring new donors through a variety of fundraising channels including Door to Door (F2F), digital fundraising, DRTV, cold mailing and door drops. You'll be responsible for managing a £2.4 million budget and developing innovative strategies to increase individual cash and regular giving support.

Key Responsibilities

• Manage and drive recruitment of regular givers and cash givers to grow income and supporter volumes, in a multi-channel programme including Door to Door (F2F), digital fundraising channels, DRTV, cold mailing and door drops.
• Manage relationships with agency partners executing acquisition campaigns on behalf of Operation Smile UK for the betterment of the acquisition programme.
• Lead and execute our door to door (F2F) programme with the goal of expanding this form of acquisition fundraising over the coming years.
• Conduct a comprehensive evaluation of OSUK's digital acquisition fundraising program, including the performance of current agencies and consultants. Develop strategic recommendations and a future-focused plan that leverages the expertise of existing or new external partners.
• Full campaign management and execution in line with prescribed deadlines. This includes briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, training agents, developing campaign analysis and reporting, managing costs and invoice processing.
• Monitor and report on budgets and assist in building future expenditure and income targets. Work as part of the Individual Giving team to reach strategic targets.
• Work closely with the Communications & Digital team, and Individual Giving team to ensure campaigns are in line with brand standards and integrated seamlessly with supporter retention.
• Work closely with the Individual Giving team to constantly refine the newly introduced ‘welcome programme’ aimed at transitioning new donors to retained donors and improving retention rate.
• To work closely with the Senior Database Manager and agency partners to review direct marketing acquisition campaigns and ensure that information is used to maximise income for future campaigns.
• Collaborate with the Senior Database Manager to develop and implement essential Power BI dashboards. Proactively request ad-hoc data analysis to track key acquisition metrics and inform strategic decision-making.
• Introduce new acquisition channels and develop existing ones within KPIs to manage risk and keep fundraising up-to-date within evolving channels.
• To ensure that campaigns are where possible integrated or co-ordinated thematically, creatively and/or by target audience to maximise impact.
• To lead in the training of external agencies, effectively communicating the work of Operation Smile to key representatives.
• Travel to meetings in the UK and overseas where necessary.

Staff Benefits

• Hybrid Working (1-2 days per week at the UK Office if you are based in Greater London or 2 days per month if you are further afield)
• Season Ticket Loan
• 1-day additional holiday each year to a maximum of 30 days annual leave
• Additional days off over the Christmas period
• Cycle to Work Scheme
• Enhanced maternity and sick pay benefits, subject to length of service
• 6.1% employer pension contribution
• Access to the Employee Assistance Programme, a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general well-being. The EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. 

Application Process

Submit your CV for review and we will be interviewing candidates at the latter end of November (dates to be confirmed), with first interviews held in person at our UK office.

The full job description and person specification is provided as a PDF with this job advert.

Note: The deadline for applications has been extended until 30 November.

Join Our Team as a Centre Manager!

For more information or to apply, please click 'apply now' to be directed to our careers site.

We're seeking an enthusiastic and dedicated Centre Manager to join our team in Newcastle, with regular travel to Leeds. In this permanent role, you'll lead a small team of Centre Coordinators, managing both internal and external relationships to ensure smooth operations across locations.

If you're an organised professional with experience in handling multiple projects, managing facilities, and overseeing budgets, this could be the perfect role for you. A passion for accurate data management and supporting young people through our work is essential.

Above all, you'll align with our values and thrive in our positive, collaborative culture. Apply today!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Centre Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Centre Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3261 

We are looking for an experienced Business/Office Manager to join our team to support the Chief Executive Officer (CEO), Senior Youth Work Manager, Board of Directors/Trustees and our wider team of youth workers and volunteers as well as providing general business administration and office management. 

This role offers lots of opportunity to bring your business management skills to ensure the smooth and efficient running of the operational side of the charity.