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Top job
Disability Action In Islington, Islington (On-site)
£28,000 - £32,000 per year
Make a meaningful difference to the lives of D/deaf and disabled people in Islington.
Posted 3 days ago Apply Now
Top job
Real, Greater London (Hybrid)
£38,220 per year
We need a hands-on, heart-led Operations Manager to steer two game-changing projects at a pivotal time in our journey.
Posted 1 day ago
Top job
Closing in 6 days
NCVO, Remote
£37,613 per annum, rising to £39,590 after 12 months in London (or £33,298 per annum rising to £35,275 after 12 months outside of London).
The Assistant Data Scientist will play a key role in supporting quantitative research within the Insights Hub.
Posted 2 days ago
Top job
NCVO, Remote
£37,613 per annum, rising to £39,590 after 12 months in London (or £33,298 per annum rising to £35,275 after 12 months outside of London).
Posted 2 days ago
Closing in 3 days
Barnsley Community Voluntary Services, Barnsley (Hybrid)
£30,495.40 (pro rata), £18,544.50 (actual)
Do you have a drive to improve inclusion of marginalised people through volunteering/community opportunities? This could be the job for you!
Posted 1 week ago
Closing in 3 days
NFP People, Greater London (On-site)
£51,429 - £58,140 per annum (£48,857 – £55,233 actual/pro-rata)
Posted 3 weeks ago
Choice Support, Multiple Locations (Hybrid)
£23,758.40 per year plus London/regional allowance if applicable
Seeking an experienced individual to join us as a Community Engagement Officer based in the London or the East of England region.
Posted 1 day ago
Choice Support, Remote
£23,758.40 per year
Seeking an experienced individual to join Choice Support as a Community Engagement Officer based in the South of England region.
Posted 1 day ago
The King's Trust, Dundee (Hybrid)
£22,932 - £26,900 per year dependent on your skills, knowledge and experience
Posted 2 days ago
Closing today at 17:00
Disability Africa, Guildford, Surrey (Hybrid)
£45,000 - £50,000 per year
We have a model that promotes the inclusion of disabled children in African communities. The CEO will double our delivery within 5 years.
Posted 1 week ago
Page 1 of 43
Islington, Greater London (On-site)
£28,000 - £32,000 per year
Full-time
Contract (Fixed-term until 31 March 2027 (with potential for extension))

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Make a meaningful difference to the lives of D/deaf and disabled people in Islington.

Disability Action in Islington (DAII) is a local, user-led Deaf and Disabled People’s Organisation (DDPO) supporting disabled residents to live independently, access their rights, and thrive. Our advice and advocacy services are free, trauma-informed, and rooted in the social model of disability.

We are looking for a dedicated and experienced Information & Advice Services Coordinator to lead the delivery of our community advice service. This role is ideal for someone who brings both frontline advice experience and the confidence to support a small team working with people facing multiple barriers.

You’ll play a key role in shaping how we deliver rights-based support across welfare benefits, housing, health and social care — and help us prepare for Advice Quality Standard (AQS) accreditation.

About the Role

As Information & Advice Services Coordinator, you will:

  • Co-ordinate the day-to-day delivery of DAII’s advice and information service
  • Provide direct support to clients with complex or ongoing needs
  • Support colleagues and volunteers in dealing with multi-issue casework
  • Ensure records are kept accurately and support monitoring and reporting
  • Build partnerships with statutory and voluntary services to provide joined-up support
  • Lead on quality assurance work as we prepare for AQS accreditation
  • Contribute to a positive team culture rooted in reflection, care, and inclusion

Who We’re Looking

For This is a hands-on role for someone who is organised, empathetic, and committed to justice and inclusion. You’ll need to balance coordination with frontline delivery, while supporting others to grow.

Essential:

  • At least 18 months’ experience in advice, advocacy or support work
  • Knowledge of key issues affecting disabled people, including welfare rights, housing, and social care
  • Excellent digital and administrative skills, including using case management systems
  • Experience working with people with complex needs and navigating multi-agency support
  • Excellent written and verbal communication skills
  • Commitment to the values of equality, inclusion, and the social model of disability

Desirable:

  • A relevant qualification (e.g. Level 3 in Advice and Guidance) or lived experience
  • Experience supporting or coordinating a small team or service
  • Familiarity with AdvicePro or similar systems 
  • Understanding of trauma-informed and person-centred approaches

What We Offer

  • A supportive, values-led working environment
  • The chance to shape and improve an essential community service 
  • A small, dedicated team where your voice and will make a difference
  • Training and development opportunities
  • A work culture rooted in trust and wellbeing
  • Employee Assistance programme 
  • Employee Discount Scheme 
Application resources
Application Instructions

To apply, please send your a short cover letter explaining your interest and suitability for
the role and your CV

Posted by
Disability Action In Islington View profile Organisation type Registered Charity Company size 6 - 10
Posted on: Tuesday, 22 April 2025
Closing date: 22 May 2025 at 14:44
Tags: Administration, Advice / Information, Communications, Advocacy, Digital, Data Protection, Database Management, Social / Support Work

The client requests no contact from agencies or media sales.