Head Of Safeguarding Operations Jobs

Job Summary 

Reporting to the Head of IT, this position is responsible for ensuring the integrity of the IT network within CARE International UK and the all the European Offices. The 2nd Line Support Engineer is responsible for installing, maintaining and supporting computer communication networks within CARE Offices. This involves outsourced IT capacity of five European Offices and managing the network for an organization of c.200 people working in the UK and in the developing world. The Second line support Engineers main goal is to ensure the smooth operation of communication networks in order to provide maximum performance and availability for users.

The main areas of responsibility will be as follows:

• General Networking (Main focus)
• Network Applications (Main focus)
• Contribute to the improvement of IT support processes and procedures.
• Participate in cloud migration projects, including:
  • Assessing application and data suitability for cloud migration.
  • Migrating workloads to cloud platforms (Azure).
• Assessing application and data suitability for cloud migration.
• Migrating workloads to cloud platforms (Azure).
• Service desk duties and IT support

As a part of CARE International UK's strategic plan, is the Integration of European IT services and business continuity plans, as well as improved communications, will be key parts of this role. With a fully virtualized IT environment (using VMware with a SAN backend), knowledge of this is very important.

The position will involve some travel to other countries within the Care International confederation - This is mainly for IT projects, brief meetings and working groups as required.

Travel will mainly be European based.

Why work for us?

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

The IT team is looking for an enthusiastic, committed, and professional 2nd Line Support Engineer with considerable experience working as a network/infrastructure engineer at various levels. We are looking for an individual with experience in cloud platforms (Azure) and cloud migration methodologies, scripting languages (PowerShell) and knowledge of ITIL frameworks. You will also have excellent technical skills – network/hardware/software with the ability to see things through to completion by using excellent problem-solving and troubleshooting skills. 

About the role

The 2nd Line Support Engineer is responsible for ensuring the integrity of the IT network within CARE International UK and the all the European Offices. The role will also support the full range of IT servers, networking, computer problems, installing and configuring systems, diagnosing hardware/software faults, and solving technical application issues in person or via remote connections. It is therefore essential that the applicant is aware this role requires a wide range of server, O365, application, and network skill set to deliver a first-class support service and ensure IT Support runs within agreed SLAs.

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Diversity and Inclusion Statement

CARE International UK is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. We are committed to dismantling harmful and oppressive structures of power and accordingly centre gender equity in our work to save lives, fight poverty and achieve social justice. The post holder agrees to promote and uphold these principles. 

CARE International UK operates fair, transparent and non-discriminatory recruitment practices and actively encourages applications from candidates from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from candidates from Black and minoritised communities, LGBT+ candidates and disabled candidates. 

CARE International UK is a disability confident employer. As part of our commitment to disability inclusion we guarantee interviews to disabled candidates who meet the essential criteria for the role. To be considered under the Guaranteed Interview Scheme please complete the relevant section in the online application form. If at any stage of the recruitment process you require reasonable adjustments, including a copy of the recruitment pack in large print or an alternative format, please contact  the HR Team.

Safeguarding 

CARE International UK has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in CARE International UK includes, in particular, criminal record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK.

Closing date for applications: 12th of September 2024 at 11pm.Applications will be reviewed as they are received and interviews may take place before the closing date.The post may close earlier than advertised, if a successful candidate is found.

Interview date: Week of the 16th of September 2024

Main Roles

• To provide specialist legal advice and information on housing, welfare benefits, debt, and other issues as required by the service.
• To help improve the situation of refugees, asylum seekers and migrants through participating in policy work, campaign and developing networks and partnerships.
• To help improve LRMN’s delivery of legal advice and information service.

Specific Duties

• Act for clients where necessary by completing forms, calculating repayments, negotiating and/or advocating on behalf of clients, drafting or writing letters, advising on and preparing appeals and dealing with telephone calls and emails as required
• Maintain accurate and orderly client records
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
• Challenge/support with challenging decisions such as S.21 or homelessness (Senior Advisor)
• Represent clients at tribunals when necessary (Senior Advisor)
• Check whether clients are in receipt of all the benefits they are entitled to, and help them claim any relevant benefits that they haven’t claimed yet, or obtain increases if their benefits are not paid at the correct rate
• Support clients understand benefit decisions, and challenge them (where appropriate) by way of mandatory reconsiderations and appeals
• Actively update legal knowledge on housing, welfare benefits, debt and other related areas of law
• Develop partnerships and attend advice related networking meetings
• Contribute and participate in policy work beneficial to our clients
• Maintain up-to-date knowledge of external agencies and changes in legislation, policies and practices and adapt and share this information as appropriate
• Adhere to LRMN’s casework management systems and procedures
• Implement corrective actions in a timely manner, particularly where these issues are identified through file reviews
• Participate in team meetings and contribute to the team’s development
• Ensure that people accessing the service feel welcomed, valued and understood

Other Duties

• To participate in LRMN staff meetings, maintaining a high level of professionalism and contributing skills and knowledge towards best practice for the organisation.
• To attend supervision, performance review meetings and other relevant activities.
• To be administratively self-servicing.
• Work flexibly as agreed to meet the demands of the service – this may involve evening, weekend and outreach work.
• Maintain confidentiality in all matters relating to the work of the organisation.
• Comply with LRMN’s vision, mission, policies and procedures.
• Positively promote LRMN and its work.
• Undertake any other work as may be reasonably requested.

Personal Specification

Essential

• Minimum of 1 year (Advisor) or 2 years (Senior Advisor) of full-time experience of providing 1-1 specialist legal advice and information on housing and welfare benefits.
• Experience of working to strict deadlines and managing a heavy caseload.
• Experience of supporting asylum seekers, refugees and migrants.
• Knowledge/ experience of working in the not-for-profit sector.
• Understanding of key recent and upcoming changes on housing, benefits and other relevant legislations and the effects of these on our clients.
• Ability to work under pressure, to prioritise and meet deadlines.
• Excellent communication skills, both oral and written.
• Professional written advocacy skills within a legal environment.
• Excellent record keeping both paper based and electronically.
• Proven interpersonal skills.
• Ability to work effectively with our partners and other stakeholders to improve service provision.
• Ability to manage workload, work on own initiative and undertake peer reviews.
• An understanding and sensitivity to other cultures
• Ability to use IT effectively.

Desirable

• Experience of using Advice Pro or other case management system.

E- Commerce Manager 

(UK wide) 

£36,629 per annum (pro rata for part time hours) 

(Ref: SUS4272b) 

22.5 hours per week – happy to talk flexible working 

Fixed term contract until 31 March 2024

Base: Hybrid, work from home or from your nearest Sustrans Hubs 

About the role 

This is an exciting opportunity to work with Sustrans as part of the Fundraising and Supporter Engagement team as the E-Commerce Manager. 

In line with our ecommerce strategy, Sustrans has invested over the past years to increase sales through our e-commerce shop and now needs to find new approaches to maximise revenue. 

As the E-Commerce Manager, you will be responsible for maximising e-commerce revenue by optimising the martech stack, improving audience insights, product development/management and  promotion through digital and offline marketing channels. 

As part of the Fundraising and Supporter Engagement team, you will work closely with colleagues in Supporter Engagement and Giving, Strategic Communications, Finance as well as external agencies and suppliers. 

This role has line management responsibilities for two-part time colleagues, the E-Commerce Promotions Officer and the E-Commerce Products Officer. 

We offer true hybrid working, a flexible mix of working from home and occasional travel to a nearby office hub. 

About you 

You should have experience of leading, motivating and managing a team as well as demonstratable experience of working in e-commerce ideally in cycling/outdoor or an allied industry.

You will have previously improved customer experience and increased loyalty, as well as having worked with Shopify, website content management systems and ideally integrations with Facebook and Amazon. You will be skilled in project delivery to agreed deadlines and budgets. 

You will need to be experienced in delivering, interpreting and actioning insight through high quality, consistent data to increase sales and of using paid and organic channels including SEO. 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

What we offer 

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.

Wellbeing 

28 days’ leave per annum plus bank holidays for full-time working 

Ability to buy an extra week of annual leave (pro-rata for part-time staff) 

Staff volunteer days 

24/7 free, impartial and confidential support service 

We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes 

Financial 

Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans 

Bike, computer and season ticket loans 

Discount benefits 

London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London) 

Death in Service benefit – 3 x annual Salary 

Family Friendly 

Enhanced maternity and paternity pay 

Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

Additional information 

Closing date for the receipt of completed applications is 23:59, 15September 2024

Interviews will take place in via MS Teams during the week commencing 23 September 2024

About Sustrans 

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.  

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone. 

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.  

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.  

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.   

Senior Public Affairs Officer

This is a pivotal moment in our parliamentary influencing with the arrival of a new Government, and here at YMCA England & Wales we have created an exciting new role for someone to help us continue our important work in this space.  The timing couldn’t be better for an experienced parliamentary operator to forge crucial new relationships across the political spectrum. Our policy interests are focused on youth; and the barriers and opportunities they face ahead. We work to influence Government on key issues such as affordable housing, access to youth services, benefits and ensuring everyone has the best start in life. The role will give you the opportunity to shape and influence real policies which can affect lives for the better.

YMCA England & Wales is a unique organisation: We blend an immediately recognisable national profile alongside our support, development and representation of 85 local YMCA’s, ranging from small community-based organisations to nationally relevant specialists.

You will bring influence with key decision makers through our campaigns and policy positions. You will support YMCAs policy function and drive a range of public affairs activities to engage and build relationships across Government, Parliament and the Civil Service. You will also provide a full range of public affairs advice and support to the YMCA Federation.

We will hire a strong communicator, both spoken and written; you are able to create accurate and informative communications to persuade and influence a target or audience. Perhaps you’re looking to deepen your already established experience in a public affairs role in the charitable sector or maybe you have worked in parliament in recent years.  Whatever your exact experience we would love to hear from you.  Please apply with your current CV to start the conversation!

We have a fantastic opportunity to join The Prince’s Trust as a Senior Tester in our Digital Team. 

You will work closely with your development team to plan, coordinate and deliver test activities, reporting on the outcomes of testing to your delivery Manager. You’ll also be working with colleagues across the community at The Trust to share knowledge and improve ways of working.

You will have experience of testing websites, web applications and mobile applications, and will have a strong understanding of digital testing methods and good practice. Conducting functional, exploratory and regression testing will be your bread and butter, but a good working knowledge of UAT, Accessibility, Security and Performance testing would also be beneficial. 

This role will give you the opportunity to work on varied and interesting projects and digital products that have a transformative impact on Trust and its audiences. 

The Green Estate is a community interest company whose purpose is to grow green and resilient urban places for people and nature to thrive. We are one of the first 15 organisations who the King selected for the prestigious King’s Award for Enterprise in Sustainable Development. Our 2030 goal is to become a national urban resilience demonstrator.

This is a new and pivotal leadership role at The Green Estate at an exciting time of change. With a new CEO, Leadership Team, Board and Strategy in place we are seeking an experienced professional fundraiser to develop and deliver our first fundraising and investment strategy to help us achieve our mission and 2030 goal!

This will involve delivering ambitious fundraising targets from a range of sources including grants, donations, corporate and philanthropic fundraising and investment. The postholder will need to ‘hold the pen’ and produce high quality funding applications and investment proposals.

The postholder will provide leadership and business development support for expert and talented service managers and work with the rest of the Leadership team to grow the income, impact and influence of The Green Estate.

The postholder will need to be commercially minded, have an excellent track record and expertise in fundraising from multiple sources and have a commitment to our mission and values.

This role will require significant fundraising experience across multiple income streams, combined with leadership qualities and a track record of delivering ambitious fundraising targets and business growth.

In return we can offer you a friendly and supportive working environment within a unique and diverse organisation. We are a growing business with a professional and focused team who are highly supportive of ongoing training and development.

The standard working hours for The Green Estate CIC is 08:00 – 16:00 fully on site but there are opportunities for flexible and hybrid working arrangements. This role cannot be fully remote, due to the requirement to support on-site activities and meet with stakeholders.

Closing date: 12.00pm Friday 20th September 2024

Interviews will take place week commencing 30th September 2024

An information pack has been prepared providing further details about our organisation, its vision for the future and the full job description and person specification for the role.  This is available on our website.

To apply please complete the application form on our website and send it to our recruitment account.

You can also use these contact details to request a confidential conversation with the Head of People Services about the organisation and the role.

We reserve the right to close this vacancy early, should we meet suitably qualified candidates.  Please do not delay in applying.

Closing date: 12 September 2024

Interview Date: TBC

Department:  ICT

Location:  Onsite, Birmingham Hospice Sites, Retail Outlets

Hours: Full time

Duration:  Permanent

Salary:  Corporate Band D, £36,709 - £43,998 per year

DBS Requirement:  Enhanced

“Happy to talk about flexible working”

We are seeking an ICT Field Services Engineer to provide first, second, and third-line support services to our people and maintain and improve our infrastructure. The successful candidate will play a key role in delivering the hospice’s end-user strategy, maintaining fit-for-purpose technology solutions, deploying hardware, and providing first-class support.

In this new and exciting role, you will be required to:

· Travel to our people across the city to our hospice sites, shops or homes to provide in-person services, managing the end-to-end field service jobs, ensuring that all requests are managed through our system and all resolutions meet service level agreements

· Work collaboratively with other professionals in the organisation to devise suggestions for expediting maintenance and troubleshooting procedures, ensuring all documental is completed and all complexities are resolved

· Provide day-today support and have responsibility for the maintenance and upkeep of our hospice and retail shop infrastructure

Requirements:

· You will hold a degree in a computing relating subject or possess specialist-underpinning theoretical knowledge supported by relevant practical experience.

· You will have experience in 1st, 2nd, and 3rd line support, and be a competent and self-sufficient problem solver.

· You will be competent with any operating systems (e.g. Microsoft, Linux, Apple Macintosh), and be able to administer all Office 365 and 365 admin packages, including Intune.

· You will be able to manage multiple priorities and apply project management skills

· You will be highly skilled in Cisco routing and networking and have knowledge of hardware vendor’s equipment such as TP-link, Draytek and Sophos

· You have experience in networking, copper and fibre cabling and be experienced in deploying networking hardware.

· You will be an excellent communicator and be able to build effective relationships at all levels within the organisation.

·           You will be a car owner/driver and have a full UK driving licence

About you

As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.

Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.

This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.

About the role

Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.

Key Working Relationships

The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.

KEY ACCOUNTABILITIES

Supporter Relationship Management

• To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
• To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
• To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.

Income Processing / Database Management

• To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
• To process cash donations effectively and accurately onto our database. 
• To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
• To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
• To accurately process and commit Direct Debit claims.
• To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
• To deal with new supporters’ welcome communications.
• To liaise with supporters regarding cancellation of donations.
• To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
• To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
• To pull information required, download and process third party donations ensuring that they are compliant with GDPR.

Compliance

• To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
• To ensure data is managed to appropriate standards of data protection and security.
• To be aware of and consistently using organisational policies and procedures

Team Working

• To undertake and participate on projects as directed by the Supporter Experience Manager.
• To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
• To contribute to organisational meetings e.g. Stand Up, team away days etc.
• To be proactive in joining cross functional working groups.
• To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
• To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.

                                                                           PERSON PROFILE

Qualifications, Knowledge and Experience

• Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
• Educated to GCSE level or equivalent, including English and Mathematics

Skills, Abilities and Competences

• Excellent communications skills, both written and verbal
• Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
• Able to use a CRM database
• Able to work across a team following business controls and systems
• Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
• Ability to multitask and be able to manage changing priorities
• Ability to work on own initiative to solve problems
• Understanding of data protection legislation
• Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.

APPLICATION INFORMATION

Why join us?

The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, and working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.

Our open plan offices are located in the centre of Rugby and near to Rugby train station. 

In addition, we offer the following benefits:

• Full time roles are contracted at 35 hours per week.
• Hybrid/flexible working options – Office 3 days / 2 work from home.
• 27 days’ holiday rising with continuous service, in addition to public holidays
• Pension scheme - employer contributes 10.5% of salary and the employee contributes a minimum of 5%
• Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.
• Life assurance (3 x annual salary).
• Bike to Work scheme.

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to come of the world’s toughest problems.  Challenges made worse by catastrophic climate change and persistent gender inequality.  We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy.  And we share what works with others, so answers that start small can grown big.

We’re a global change-making group.  The group consist of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company, and a technical consulting service.  We combine these specialisms to multiply our impact and help to share a world that works better for everyone.

Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 13th September 2024.  Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

Please be advised that if you do not hear from us within five weeks of the closing date, please assume your application has not been successful on this occasion.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply: 

Please submit a copy of your CV and send us a supporting statement that includes the answers to the following questions:

 1. Why do you consider yourself a good candidate for the Supporter Service Officer role at Practical Action?

2.       What interests you about working in the charity sector?