Head Of Internal Communications Jobs

Direct Marketing Manager-Acquisition at the Disasters Emergency Committee delivers key direct marketing activities during appeals for major disasters. You will work with the Direct Marketing Manager-Retention to deliver a programme of supporter communications to feedback to donors on the impact of their donations and to retain their future support. 

The purpose of the role is to:

• Contribute to and develop DEC direct marketing strategies,
• Implement the direct marketing strategies during each appeal with income maximisation and supporter acquisition as the key focus,
• Manage the capturing and analysis of results to ensure channel optimisation between appeals,
• Lead the benchmarking process of DEC Member Agency fundraising performance.

The role will deliver responsibilities for strategy and planning, fundraising, networking and building relationships.

You must have strong direct marketing experience with a focus on high volume donor acquisition. Demonstrable knowledge of offline marketing techniques in press, outdoor, direct mail and telephone. A proven track record of developing effective digital and direct marketing strategies, which resulted in significant growth of income. Experience of managing complex budgets and proven ability to manage a complex operational plan within very short timeframes and within budget.

Ideally you will have experience of working in the international humanitarian aid sector, have used Salesforce and Salesforce Marketing Cloud and Google analytics.

You must have excellent communication skills both written and spoken, with the ability to write compelling and emotive fundraising copy. Significant technical marketing expertise across a range of direct marketing channels. Excellent numeracy, budget development, planning and project management skills.

An ability to work under extreme pressure during appeals and to very tight deadlines with excellent attention to detail is a key driver for success in this role.

You will join a collaborative team, department and organisation that excels in maximising their fundraising effort in response to disasters and keeps donors and recipients of funds updated and engaged throughout and beyond the journey of an appeal.

Please download the job description for full details of the responsibilities and expectations of the role.

Reporting to the Head of Philanthropy, and working closely alongside colleagues across Major Gifts, Trusts and Corporates, this is a pivotal new role. It aligns with MSF’s strategic fundraising ambitions and will be crucial to securing increased income from new sources.

In collaboration with key colleagues in the Philanthropy Team, the postholder will define an effective prospect research strategy, which they will be responsible for supporting, streamlining and implementing in order to deliver a strong and sustainable prospect pipeline.

The Prospect Research Officer will play a leading role in identifying new sources of philanthropic support from charitable Trusts/Foundations, companies, and individual major donors, to achieve increased income growth in the Philanthropy Team in support of MSF’s strategic priorities.

They will create and implement effective systems, processes and management tools and embed these new ways of working in the Philanthropy Team. They will also be responsible for providing up to date research and due diligence reports on new and existing donors, in line with MSF policies.

DEPARTMENT: Philanthropy

HOURS: Full time, 37.5 hours per week

LENGTH OF CONTRACT: Permanent

LOCATION: Hybrid working: 2 days per week in the London Office

SALARY: Salary: £39,689.92

Internal salary grade: 14.1

This opportunity is to be the ‘interim Head of England Portfolio Development Team - Communities Come Together (CCT)’ whilst the current post holder takes on an internal promotion. 

England Portfolio Development Team

Our new strategy has reaffirmed our purpose: it starts with community. We’ll continue to support amazing community-led projects and make a bigger difference in the years ahead.

Our new strategy will mean changes to what we fund and how we work with communities and organisations in England. In November 2024 we published our new England funding Portfolio, ensuring the £3 billion we will distribute to England’s communities by 2030 supports the successful delivery of It Start’s With Community. 

As we start to deliver on our new funding portfolio we established a new Portfolio Development Team to sit at the heart of the Fund’s England directorate. This team sets the direction for our funding, ensuring our whole funding portfolio is delivering on our four community-led missions; our commitment to take an equity based approach to tackling inequality; and our ambition to be more than a funder. 

England Portfolio Development Team

The permanent England Portfolio Development Team is taking forward the new England portfolio, ensuring we are delivering impact through our current funding portfolio whilst also looking to the future and developing new funding initiatives and ways of working to meet our 2030 vision. 

This small team of eight works across the whole England directorate, the wider Fund, and externally with people, communities and civil society organisations who share our vision. 

The team is responsible for:

• Setting the direction for our funding, including setting out the change we want to support in England’s communities through our funding and gathering insights to assess whether we are succeeding or not
• Thinking, exploring and leading on portfolio development and implementation of the new funding portfolio – ensuring we are delivering impact across our current funding portfolio (national, regional, small grants) and developing new funding initiatives and ways of working where necessary
• Leadership and direction for England’s stakeholder engagement, partnerships, knowledge learning and impact and external communications
• Leading, influencing, learning, external relationships, horizon scanning, providing intelligence and subject matter expertise

We are looking for ambitious, creative and passionate people to join this team to help us make It Start’s With Community real in communities in England. The team will work to Sarah Baker and Hannah Rignell, Deputy Director Policy and Partnerships.

Key activities will include:

• Delivering on the portfolio level theory of change which clearly sets out the change we want to support through our funding in England’s communities
• Gathering and analysing insights to understand and effectively articulate the impact we are making through our new portfolio, including commissioning research and analysis, convening partners, stakeholders and communities where necessary; and ensuring that insight informs funding practice
• Engaging extensively internally, harnessing the expertise and insights of the wider England directorate and working across the Fund to ensure we link appropriately to ‘One Fund’ approaches
• Delivering our new approach to external engagement, partnerships, policy development, positioning and influencing in England in line with our community-led missions, more than a funder priorities and new ways of working
• Launching and delivering new funding initiatives in line with our new community-led missions and our equity based approach to tackling inequality.

Further detail on the specific roles available can be found below.

Contract: 12 month interim role. The role is available on a full time, part time or job share basis.

Due to the fixed term nature of this role, we will need you to start as soon as possible, so you should have no longer than a one month notice period in your current role.

Location: We have a hybrid approach to working, work pattern and location will be in one of our offices in England (Birmingham, Exeter, Leeds, London, and Newcastle). 

Interviews: 22nd, 23rd (pm) and 29th April

How to apply

Apply via our portal with your CV and a supporting statement (800 words) by midnight 10th April

In your supporting statement please include evidence of your experience against the essential and desirable criteria detailed below

Overall aim of the role

• To lead the Communities Come Together and new Partnerships Approach within our England portfolio development team, delivering our new portfolio in communities in England in line with ‘it starts with community’
• To provide leadership of mission, equity and ‘more than a funder’ subject matter expertise and partnerships at national level – in particular Communities Come together and our new Partnerships approach. 
• To articulate our story and impact as we deliver the new portfolio, ensuring this informs the delivery of our funding internally and amplifies our impact externally 

The successful candidate will be confident at providing clarity and direction in ambiguity and be a fluent communicator in both verbal and written communications. You’ll be an exceptional problem solver and have excellent decision-making skills and personal resilience. A key part of the role will be to develop England’s funding portfolio across our communities come together mission, equity and more than a funder priorities (especially partnerships) and to work closely with colleagues who have specific expertise from within and outside of the Fund.

Essential Criteria:

• Proven problem solving and decision-making skills, as well as a ‘can do’ attitude
• Excellent written and verbal communications skills, able to tailor messages to audiences and can demonstrate a good understanding of external  positioning
• Experience of strategy development and implementation, including options appraisal and working through the decision making and approvals process
• Strong interpersonal skills, and resilience, with an ability to build relationships and work with a range of people inside and outside of the Fund
• Strong analytical skills, able to review a range of complex evidence and information and shape robust conclusions
• Experience of building high performing teams and leading change, as a leader and/or as a team player - creating the culture and structures in which people can thrive at work
• Good organisational skills, able to manage complex workload with competing priorities
• Expertise in supporting communities to come together and cross sector partnerships

Desirable criteria:

• A passion for, experience in and an understanding of the VSCE sector and the communities we serve.
• Policy expertise in one or more of our ‘more than a funder’ priorities: partnerships; participation, convening, influencing, supporting grant holders, learning.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Join our leadership team as the Head of Digital Infrastructure and lead the development and delivery of our charity’s IT strategy!

Through this pivotal role you’ll oversee the operation of Wonderseekers’ IT infrastructure, including its digital platforms, box office system and digital planetarium, as well as cyber security measures, identifying opportunities for improvement and innovation throughout.

You’ll have the chance to make a real impact in a growing, purpose-driven Charity, joining us in our mission to create a fairer world where every child treasures science, improves lives, and helps heal our planet! As part of a dynamic, collaborative team, you’ll also have the opportunity to recruit and mentor an IT apprentice, fostering the next generation of tech talent.

Wonderseekers is committed to looking after its staff, offering a supportive environment that prioritises wellbeing, work-life balance, and personal development.

Job details

Hours: 30-37.5 per week. Flexibility will be considered working a minimum of 30 hours per week (0.8 full time equivalent). Salary and holiday will be adjusted accordingly.

Work pattern: Usually Monday to Friday working during office hours with occasional weekends*

Salary: £38,000-£43,000 per annum depending on experience (full-time)

Contract: Permanent

Line manager: Director of Finance and Operations

Responsible for: IT Apprentice / IT Administrator (to be recruited).

Holiday: 25 days per annum plus bank holidays (full-time). Option to buy/sell some leave and gain additional days for continuous service after four years. The post-holder will not usually be expected to work bank holidays however when duties require, time off in lieu will be available.

Location: Between both sites - Winchester Science Centre, Winchester, SO21 1HZ and Wonderseekers HQ, Eastleigh, SO50 9DE. Onsite presence is essential however remote working is possible for a small proportion of the time – this can be discussed at interview.

Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution and pension salary sacrifice scheme, inflationary pay rise subject to charity performance and more.

*occasional weekends: To ensure oversight of the complete IT estate, this post holder will be expected to work occasional weekends, evenings and bank holidays for which time off in lieu will be available. The charity operates 7 days a week.

Deadline: Please apply as soon as possible! We are operating a rolling deadline for this position and encourage you to apply as soon as possible. If your application sparks our interest, we will be in touch very quickly! Therefore as soon as we identify the right candidate, the role may be closed so we would recommend submitting your application early to avoid missing out. We are committed to finding the best fit for our team and look forward to reviewing your application.

Please contact us if you’d like to arrange an informal chat or have any questions about the role before applying by emailing  (see website for email address).

About our Charity

Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.

The Role

The Head of Digital Infrastructure will be a pivotal member of the leadership team, managing the charity’s operational digital infrastructure, enabling a seamless interface between staff, technology and systems, and leading on the development and delivery of the Charity’s IT strategy. Reporting to the Director of Finance and Operations, the post-holder will be responsible for the operation of Wonderseekers’ IT infrastructure, including its digital platforms, box office system and digital planetarium, as well as cyber security measures, identifying opportunities for improvement and innovation throughout.

The role requires a hands-on approach, balancing day to day system administration with the management of IT contracts and digital tools such as databases. You will also take ownership of the digital exhibits, part of the wider, hands-on family friendly visitor attraction at Winchester Science Centre and be the Charity expert on the operation of the digital planetarium system.

This role is part of a growing team and you will be responsible for the recruitment, training and development of an IT apprentice to support the delivery of the service.

Through supporting our digital offer and the smooth operations of the Charity, this role offers an exciting opportunity to make a real impact within a dynamic and purpose driven organisation.

Key Objectives

· To support the charity delivering on its charitable objectives by providing effective IT support, including box office/ticketing solutions and the Charity’s websites

· To be the technical lead in the delivery of projects.

· Diagnose and resolve IT support issues.

· Ensure that the Charity has effective IT security systems and policies to protect systems from internal failure and external attack.

· To assist with the hardware, software and systems administration and maintenance of Office 365, Azure etc.

· To build and develop working relationships throughout the organisation and with external stakeholders to deliver effective infrastructure solutions.

Key Responsibilities

Managing Operational Infrastructure:

· Manage the Wonderseekers IT infrastructure and support contract to ensure cost effective and high quality service delivery.

· Support the successful launch and on-going operation of key digital infrastructure used across the charity, including databases, SharePoint sites, cloud based applications, planetarium and exhibits.

· Work collaboratively with the Commercial Operations team, external web developer and software provider to ensure delivery of an exceptional customer experience from landing on the Charity website to completion of a ticket purchase, minimising downtime wherever possible.

· Troubleshoot IT platform-related issues and liaise with developers when needed.

· Identify opportunities for operational improvement and innovation, and present these to senior stakeholders.

· Oversee and maintain IT infrastructure, ensuring high availability, security, and optimal performance, working with the Estates team and Technicians where required.

· Manage cloud services, IT providers and hardware procurement to support organisational needs.

· Implement and enforce IT policies and best practices.

· Work collaboratively with the People and Culture team to manage digital processes associated with new starters / leavers.

· Ad hoc tasks to support the smooth running of Wonderseekers and delivery of the charity’s strategy.

Digital Platform Management:

· Maintain and enhance Wonderseekers internal staff communications platform to improve user experience and efficiency.

· Identify and implement system upgrades, customisations, and integrations to meet staff needs.

· Provide training and support to staff on platform usage and IT best practices.

Project Management:

· Lead operational projects aimed at improving internal operations efficiency and/or technology integration.

· Manage timelines, budgets, and resources for IT and digital infrastructure projects.

· Be point of contact for new ideas and operations initiatives across the Charity to ensure these are shared in a cohesive and structured manner.

· Collaborate with cross-functional teams to ensure project alignment with organisational goals.

· Monitor and report on key performance metrics related to IT and operations.

· Identify and implement solutions to operational challenges to enhance productivity.

Cybersecurity and Risk Management:

· Drive cybersecurity improvements by implementing best practices and proactive security measures.

· Ensure compliance with data protection regulations and industry standards.

· Conduct regular security assessments and risk analysis to safeguard IT infrastructure, sensitive information and Charitable delivery.

Interview Process:

We look forward to getting to know you through our friendly and welcoming interview process. The interview is likely to include a pre-interview task and questions from our panel. Interview questions will be circulated in advance.

We can’t wait to hear from you! Please contact us if you’d like to arrange an informal chat, or have any questions about the role before applying (see website for email address).

Ready to Apply?

When you are ready to apply, please submit your application through our recruitment portal on our website. 

Associate Head of Philanthropy: Individuals
Advancement
Full-time, 41 hours per week (including one hour paid lunch break)
Permanent
£56,195 per annum
Application deadline: 12pm (midday) on Monday 21 April 2025

About the role:

The British Museum is embarking on one of the most significant cultural redevelopment projects undertaken anywhere in the world. will transform the Museum for the 21st century while staying open, maintaining the founding commitment to keep the collection safe and accessible to the public for generations to come.

The Philanthropy Team, as a key function of Advancement, will play a vital role in enabling the Museum's vision for the future. As such, the team is expanding, with new roles created to accommodate priority projects including a major acquisition campaign, capital and increased revenue targets for exhibitions and core work.

Key areas of responsibility:

The Associate Head of Philanthropy: Individuals will be responsible for:

• Maximising income from individuals for a range of capital and revenue projects by securing six and seven-figure gifts
• Supporting senior colleagues, including the Head of Philanthropy and Director of Advancement in cultivating new relationships at this exciting time in the Museum's history
• Actively stewarding an established portfolio of donors
• Developing and leading a high-performing team of HNWI-focused fundraisers

About you:

Above all else, the post holder will need to be a pro-active, results-driven individual who remains focused and productive under pressure. Solid experience of managing senior relationships with major funders in the cultural or heritage sector is essential. As is experience of consulting and influencing internal stakeholders, at all levels, and outstanding communication skills.

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our .

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

If you have any additional needs that we should be aware of in order to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. We would typically see this role as working on site, as required, several days a week.

Head of Post Award

£62,000-£68,000 per annum (dependent on skills and experience) plus generous benefits

Location – Remote, but with regular visits to Foundation funded sites within a defined region, as well as visits to the Foundation office as determined by business needs, including attendance at quarterly Squad Meet-Ups

We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most. 

About the role

Are you a strategic leader with a passion for ensuring funding delivers real impact? Join us as Head of Post Award, where you’ll lead our post-award function, ensuring the successful delivery of grants that transform grassroots sports facilities.

Reporting to the Director of Programmes, you’ll provide strategic oversight of our Post Award function, manage a high-performing team, and ensure compliance, value for money, and long-term sustainability across all funded projects. You’ll also help shape our Post-Award strategy, working closely with senior leadership and external partners.

Key responsibilities

· Lead the post-award function, ensuring effective grant delivery and alignment with strategic priorities.

· Oversee post-award processes and systems, ensuring efficiency, compliance, and continuous improvement.

· Build and maintain strong relationships with key stakeholders to maximise impact.

· Develop insightful reports and track key performance indicators to measure success and improve funding outcomes.

· Manage the post-award budget, ensuring resources are allocated effectively.

What are we looking for?

· Educated to HND/Degree standard, preferably in Sports or Community Development, we’re looking for candidates with proven experience leading grant management or post-award functions, including team leadership,

· Strong financial management skills, including budget oversight and financial sustainability.

· Ability to build and manage high-level relationships with funders and stakeholders.

· Experience advising senior leadership and shaping strategic direction.

· Expertise in developing impact reports and optimising grant processes.

If you're data-driven, skilled in analysis, reporting, and performance tracking, and passionate about sports and community development, this is your chance to make a real difference in a role that blends leadership, strategy, and impact.

For full details of the role and requirements, please download our recruitment pack below.

What can we offer you?

The salary band for this role is £62,000 - £68,000 per annum, dependent on relevant skills and experience.

You will start with 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), free health care provision, a monthly gym subsidy, death in service benefit and access to selected match tickets.

We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.

Equality and Diversity Commitment

The Football Foundation is committed to and values the principles of diversity, equality, equity, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.

Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us.

The closing date for applications is: Wednesday 2 April 2025 at 09:00am

First interviews will be held via MS Teams and are currently scheduled for 15 April 2025.

Second-stage interviews will be held in person and are currently scheduled for 22 and/or 23 April 2025.

Please note that you must be eligible to work in the UK to apply.

Opportunity to lead the finance and administration team of The Maria Montessori Institute (MMI), the highly successful education provider that runs schools and teacher training using the Montessori approach.

As Head of Finance and Administration, reporting to the Executive Director, you will be a key member of the leadership team. Your remit will include:

• Overseeing the implementation of the current Strategic Plan, and the identification and management of organisational risk;
• As part of the leadership team, oversee the day-to-day activities of MMl's schools, training centres and staff;
• Leading the long-term financial planning, annual budgeting, reforecasting and financial reporting;
• Overseeing all financial processes and controls;
• Leading internal business operations including facilities, marketing and communications, health and safety, information technology and HR strategy and management; and
• Ensuring MMI meets its responsibilities and remains compliant with all relevant legislation and regulations including charity governance.
• Ensuring that all VAT requirements are met.

We seek an inspirational leader whose managerial experience may have been gained within the commercial, education and/or not-for-profit sectors where you will have gained:

• extensive accounting experience (fully qualified);
• experience of managing a team;
• an understanding of facilities, IT, health and safety, and HR.

Equally important will be your excellent organisational skills; your initiative; a hands­ on approach and a proven track record of seeing projects through to completion. Good oral and written communication skills are also key. This post may appeal to those with Bursarial experience.

The Maria Montessori Institute offers a generous starting salary plus excellent benefits, including CPD opportunities, pension contribution, life assurance, 32 days' holiday plus bank holidays, lunch onsite during term time, cycle to work scheme and an employee assistance programme.

To apply, please email your CV and supporting statement (to be a maximum of 2 pages) to Jonathan McIntyre, Managing Director at CJA Group by clicking the apply button below.

Closing date: midnight on Sunday 6th April, 2025.

MMI is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Statutory checks including a satisfactory DBS certificate and references will be a requirement for this role. This role is classed as regulated activity with children and is exempt from the Rehabilitation of Offenders Act, 1974

Location: Any UK Trust office

(Hybrid working with an expectation to be in a centre at least 3 days a week. Must be comfortable with travelling to all UK Centres to support Delivery colleagues across the UK)

1st stage interviews: 16/04 over MS Teams 2nd stage interviews (if needed): w/c 21/04 in-person

For more information, or to apply, please click 'apply now' to be directed to our website.

Are you an inspiring leader ready to make a real impact on young people’s lives? The King’s Trust is looking for a Senior Head of National Delivery to work with colleagues across the organisation to ensure the support we offer to young people is impactful, efficient and of a high quality, all focused on a pathway to employment.  You’ll support delivery teams to implement our new five-year strategy, making sure we reach young people who need our help the most, as well as fostering strong partnerships and driving performance improvement. 

If you have a passion for supporting young people to realise their potential, alongside a track record of leading national delivery initiatives and successfully implementing change, we want to hear from you! Join us in shaping the future for young people across the UK. Apply now and be part of something truly transformative. 

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Senior Head of National Delivery?

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of our Senior Head of National Delivery!

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3442 

Job Title: Head of Sales and Marketing (Interim) – Charity with Trading Arm
Location: Tamworth
Reports to: Director of Finance & Operations
Salary: 60k
Employment Type: Full-time, fixed-term contract for 1 year. Part-time applications will be considered

About Us:

nasen is a registered charity with a powerful mission to support and develop the workforce that operate in the Special Education Needs and Disabilities (SEND) sector of education. By ensuring the SEND workforce are fully equipped to meet the needs of learners with SEND, we create sustainable, positive change in the lives of children and young adults. Alongside our specialised SEND CPD training we offer for free, we also run a trading arm that generates vital income and directly supports our charitable endeavours. Our trading activities encompass sales of online CPD, accredited courses, consultancy, and statutory projects.

As we continue to grow and expand our reach, we are seeking an experienced and highly motivated Head of Sales and Marketing to lead and oversee the integrated marketing and sales strategies for both our charity initiatives and trading arm. This role is essential to advancing our revenue generation, building strong relationships with supporters, and amplifying our mission-driven goals. You will be pivotal in ensuring that our marketing campaigns and sales efforts work cohesively to enhance our reputation, grow our customer base, and increase revenue, all while maintaining alignment with our charitable values.

Position Overview:

The Head of Sales and Marketing will provide strategic leadership for all marketing and sales efforts across both the charity’s operations and its trading arm. You will be responsible for managing and executing a comprehensive strategy to boost visibility, increase revenue, and foster long-term engagement with both sponsors and customers. The role requires a blend of strategic thinking, sales expertise, and marketing creativity, with the ability to lead cross-functional teams, manage budgets, and integrate commercial goals with the charity’s mission.

As part of the senior leadership team, you will work closely with the Executive Leadership Team, Fundraising, Development, Education, and operations teams to shape the nasen’s public-facing presence. You will be instrumental in maximising our dual revenue streams: fundraising for our charitable programs via events, and sales from our trading activities.

Key Responsibilities:

1. Strategic Leadership & Integration

• Develop and implement an integrated sales and marketing strategy for both the charity’s mission-driven goals and its commercial activities. Ensure the strategy drives the growth of both revenue from trading and funds raised for the charity’s projects.
• Collaborate with senior leadership to set clear, actionable goals for both the charity’s impact and its trading arm’s performance, aligning these objectives with broader organisational priorities.
• Analyse market conditions and trends, including competitor analysis, to identify opportunities and optimise marketing efforts, ensuring we remain agile and responsive to market demands.
• Lead the development of annual marketing plans, considering key events, fundraising activity, the academic calendar, and product launches for the trading arm.
• Ensure that marketing campaigns reflect both the charitable mission and the commercial interests of the trading arm, maintaining a balance between profitability and mission-driven messaging.
• Design and execute a route to market strategy that integrates all the charity's revenue-generating and charitable activities, ensuring products/services reach the right target audiences through optimal channels.
• Evaluate sales channels and assess whether there are further opportunities for direct-to-consumer sales, commercial partnerships, e-commerce, or affiliate marketing models that could expand market reach for both charity donations and commercial sales.

2. Marketing and Brand Development

• Lead the overall brand strategy, ensuring consistency and alignment across the charity’s marketing, digital, and communications efforts, both for the charitable initiatives and the trading arm.
• Oversee the creation of compelling marketing collateral, including digital content, print materials, advertising, and promotional campaigns that resonate with both sponsors and customers.
• Guide the development of integrated marketing campaigns that incorporate both charity-related content and the trading arm’s product offerings, reinforcing the message of social good while promoting commercial activities.
• Supervise digital marketing efforts, including website optimisation (SEO), social media strategies, and email marketing, to increase traffic, raise awareness, and drive conversions for both donations and product sales.
• Enhance public relations efforts, cultivating strong relationships with media outlets to ensure positive press coverage of both the charity’s work and the trading activities.

3. Revenue Generation & Sales Strategy

• Develop and drive sales strategies for the charity’s trading arm, including pricing, promotions, customer segmentation, and cross-selling opportunities.
• Collaborate with the education team to create and market new product lines or services, ensuring they align with the charity’s values while meeting the needs and preferences of customers.
• Oversee the development and execution of sales funnels and customer acquisition strategies to increase conversion rates, sales volume, and customer retention.
• Implement loyalty and retention programs that encourage repeat purchases from customers of the trading arm and foster long-term engagement.
• Monitor sales performance, ensuring alignment with set targets, and provide timely adjustments to campaigns, product offerings, and pricing strategies to maximise revenue.
• Work with fundraising teams to ensure synergies between donation drives and trading promotions, leveraging the strength of both income sources.

4. Sponsor and Customer Engagement

• Develop effective strategies for sponsor stewardship, ensuring ongoing engagement with supporters through personalised communication, recognition programs, and impactful storytelling that ties the trading arm’s products to the charity’s mission.
• Utilise customer relationship management (CRM) systems to create tailored communication plans and deepen engagement with both sponsors and customers, encouraging more frequent and larger sponsorship or purchases.
• Foster a community of loyal supporters and customers, turning first-time buyers into repeat purchasers, and sponsors into long-term, committed advocates.
• Design campaigns that target both customers and sponsors, converting customers into sponsors by emphasising the positive social impact of their purchases, and vice versa.

5. Team Leadership and Development

• Lead a dynamic team of sales, marketing, and digital professionals, providing guidance, mentorship, and opportunities for professional development to ensure they reach their full potential.
• Foster a collaborative, high-performance culture within the marketing and sales teams, with a focus on creativity, accountability, and shared success.
• Manage and nurture relationships with external partners, agencies, and contractors to supplement the in-house team’s efforts and bring in specialised expertise as needed.
• Encourage continuous learning and innovation within the team, allowing for fresh marketing and sales techniques to be tested and implemented.
• Lead the recruitment and onboarding of new marketing team members as needed to scale efforts in line with the organisation’s growth.

6. Campaigns, Events, and Partnerships

• Plan and execute high impact fundraising campaigns, combining both digital and offline channels, including social media, email, PR, events, and influencer partnerships.
• Oversee the organisation of charity events, sales promotions, and product launches that raise awareness for the charity’s mission and drive sales.
• Identify and cultivate strategic partnerships with corporate sponsors, influencers, retail partners, and community organisations to extend reach and enhance fundraising opportunities.
• Develop marketing strategies for key seasonal and high-traffic events (e.g. Black Friday or January Sales), ensuring the charity and trading arm are both prominently featured.

7. Data Analytics and Performance Reporting

• Establish key performance indicators (KPIs) for both the marketing and sales efforts across the charity and trading arm, with a strong focus on return on investment (ROI) for campaigns and product sales.
• Regularly analyse marketing data, tracking performance across channels, evaluating campaign results, and identifying areas for improvement.
• Provide detailed monthly, quarterly, and annual reports to senior leadership, highlighting successes, challenges, and opportunities for future growth.
• Conduct customer and sponsor behaviour analysis, utilising insights to adjust marketing and sales strategies and improve targeting.

8. Budget Management

• Oversee the marketing and sales budget for both the charity and trading operations, ensuring that funds are allocated effectively to maximise both financial contribution and the nasen’s mission.
• Monitor expenditure to ensure all campaigns are delivered within budget, making recommendations where necessary and full analysis on ROI.

Qualifications:

Experience:

• At least 7-10 years of experience in a senior sales and marketing role, ideally with experience managing both non-profit and commercial sales efforts.
• Proven track record of successfully leading integrated marketing campaigns and driving revenue growth in both the charity and ecommerce sectors.
• Experience in developing and executing sales strategies, including pricing, product development, customer acquisition and retention.
• Knowledge of CRM systems, digital marketing platforms, and data analytics tools.
• Demonstrated success in leading cross-functional teams, managing external agencies, and collaborating with senior leadership to meet organisational goals.

Skills & Competencies:

• Strong understanding of brand development and the ability to create compelling narratives that combine social impact and commercial offerings.
• Sales-driven mindset with the ability to inspire teams to meet and exceed revenue targets.
• Expertise in digital marketing, including SEO, content marketing, and social media strategy.
• Exceptional communication skills, with experience in event management and media engagement.
• Ability to balance mission-driven goals with commercial objectives and maintain a clear, unified brand presence across all marketing channels.

Personal Attributes:

• Passion for social impact and a deep commitment to nasen’s mission.
• Highly creative, innovative, and forward-thinking with a keen understanding of both traditional and emerging marketing trends.
• Adaptable and results-oriented, able to work in a fast-paced, evolving environment and make data-driven decisions.
• Collaborative with strong interpersonal skills, able to build and maintain relationships with internal and external stakeholders.

Why Join Us?

• Make an impact by leading marketing efforts that support both our mission and our revenue-generating activities.
• Innovative and creative environment that allows you to shape the future of marketing and sales for a leading charity.
• Competitive salary and a benefits package that includes flexible working arrangements, enhanced pension contributions, and professional development opportunities.

If you are a strategic thinker with a passion for charity work, have the experience to lead both commercial and mission-driven marketing efforts, and thrive in a dynamic, fast-paced environment, we would love to hear from you.

Closing date: 7th April 2025.
Interviews are expected to take place the w/o 14th April.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

nasen is committed to diversity and inclusion. We encourage applicants from all backgrounds and communities to apply.

No agencies please.

5 billion people do not have access to safe, affordable surgical and anaesthesia care when needed. Can you help us address this neglected area of global health? 

Surgery and anaesthesia have a fundamental and growing impact on global health outcomes. Surgical intervention could address over 30% of the global burden of disease, and yet the poorest 33% of people receive just 3.5% of all surgery. Post-operative mortality rates 1,000 times higher than in some high-income countries can be found in parts of the world where surgery and anaesthesia have been neglected, and in some countries as many as 90% of anaesthetic departments do not have the equipment to provide a safe anaesthetic for a child. 

With 142 Member Societies made up of anaesthesiologists in 151 countries, WFSA is uniquely placed to influence these inequalities and help ensure universal access to safe surgery and safe anaesthesia.

This role offers huge scope for development and learning across a broad remit. You will contribute to our vision and mission and build the overall capacity of our programme team to deliver impactful project work across low-resource countries. As Project Manager you will support and lead delivery of project objectives and make sure critical milestones are delivered on target and within budget. You will also contribute to external and internal reports for specific projects.

This role sits within our Programme Team and reports to the head of the team. You will work closely with all members of the Secretariat (what we call our staff team), as well as many of our committees and other key stakeholders involved in project outcomes. Relationships with Member Societies and our Board and Council will also be important; an ability to interact across a range of stakeholders is essential.  /

Hybrid working is offered with up to three days per week able to be worked remotely and two days spent in our small office in North London. The role includes some international travel. 

A fantastic charity focused on the provision of specialist mental health accommodation & services for the needs of those experiencing serious mental illness, is seeking a Head of Finance & Corporate Services for a brand-new role as they continue to grow. With a turnover of around £4million per annum and diverse funding streams from local NHS and council authorities, the organisation of around 100 staff is now continuing its growth journey.

The charity provides accommodation and services across Birmingham and London; however, the charity’s office is in central Birmingham. The role is permanent, part-time (4 days per week) with a salary of £66,250 - £68,750 per annum FTE (£53,000 - £55,000 per annum pro-rata) and is hybrid in nature with 2 days per week expected onsite in the Birmingham office. FTE is based on a 37.5 hour working week, so 4 days equates to a 30-hour working week – there is flexibility around how these hours can be spread. Benefits include hybrid working, a pension scheme, employee assistant programme, CPD programmes and significant professional growth opportunities.

The Head of Finance and Corporate Services is a newly created role and will be responsible for the internal operations of the company. This involves overseeing the finance, human resources, IT and compliance functions. You will take an administrative role in ensuring policies are effective, consistent and in-line with the intentions of the company. As a key member of the Senior Management Team the Head of Finance and Corporate Services will work closely with, and report to the Director of Services to develop informed strategy and strong governance. You will be responsible for leading corporate services ensuring that your team meet the highest professional standards, in accordance with the organisation’s strategic objectives and quality standards.

Key duties include:

• Lead on the day-to-day running of the finance function
• Produce a wide range of financial analysis including monthly management accounts and present to the Senior Management Team and Board of Trustees
• Lead on the regulatory financial activities of the organisation ensuring best practice and financial compliance
• Ensure robust processes are in place for payroll, invoicing, procurement, etc
• Lead on the financial audit and compliance requirements with any relevant regulators on behalf of the organisation and its subsidiaries
• Lead on the day-to-day management of the HR function ensuring best practice and legal compliance
• Manage, supervise, and develop the capabilities of the corporate services team. Ensuring all induction, probation, supervision, and appraisal processes are adhered to. Identifying both good and under performance and taking swift and appropriate action
• Responsible for leading corporate services ensuring the team meet the highest professional standards, in accordance with the organisation’s strategic objectives and quality standards
• Develop strong internal and external networks building partnerships and demonstrating excellent communication, negotiation, and delegation skills
• Oversee day-to-day queries regarding the organisation’s financial, HR and IT systems to maximise efficiencies, including liaison with external providers/technical support as appropriate
• Proactively work with the Director of Services to develop funding bids and tenders
• Monitor and evaluate activities within the business through the development and delivery of effective service monitoring and evaluation tools; respond to and correct issues, identify and follow up opportunities, alert to potential adverse events
• Responsible for overseeing the external IT contract, monitoring effectiveness and continued return on investment
• Work with the Senior Management Team and the Board of Trustees to ensure good governance for the charity
• Ensure relevant statutory, regulatory, and professional standards are wholly achieved in relation to policies, processes and procedures, particularly in respect of finance, governance, employment legislation and IT functions.

The post is part of the Senior Leadership (SLT) team, and you will manage a settled team of 2 including a fully qualified Finance Manager and an HR Manager. Much of the IT is outsourced.

The role would be best suited for a fully qualified accountant (ACCA, CIMA, ACA, CIPFA) with prior experience in a similar senior level finance role within the charity sector. You will be expected to demonstrate strategic ability around financial planning and contract monitoring and be able to provide a top-level overview of how the organisation structures its corporate services functions moving forwards. A strong knowledge of charity finance – contracts and restricted funds is required, and experience in a similarly broad role covering other areas of corporate services such as HR and IT would be a big advantage.

The role is both operational and strategic in nature and represents a fantastic chance to join an amazing charity an exciting time of growth.

Closing date: Wednesday 16th April at 5pm

Interview date: Tuesday 22nd April face-to-face in Birmingham

Please send your CV for further consideration.

Head of Commercial Services

Hours: Full-time (37.5 hours a week)

Accountable to: Deputy Director

Responsible for: Conferencing and Events, Catering Services (including Café management), Retail Purchasing.

Salary: £38,380 per annum

Summary

The purpose of this role is to ensure that MK gallery has a diverse range of commercial services that contribute to the financial security of the Gallery and its charitable activities.

Main Duties and Responsibilities

Strategic development

• Work collaboratively at a senior level to ensure the delivery of an exceptional, first-class visitor experience.
• Work alongside the Deputy Director in the development of a commercial growth strategy and improvement initiatives, updating when appropriate.
• Use trends in the feedback to inform operational changes and staff and volunteer training.

Leadership and team management

• Lead, motivate, communicate, and develop the Catering and Events Team to ensure that they are fully engaged to achieve best performance to meet the needs of the Gallery.
• To be accountable for delivery against agreed financial and service targets and for the effectiveness and efficiency of commercial services.
• Evaluate the performance of each of the departments within commercial service, feedback to the Deputy Director and supporting with evidence for Executive reporting.
• Establish external and internal benchmarks and appropriate KPIs as the basis for demonstrating the quality of commercial services provided.

Catering

• Manage all aspects of MK Café ensuring it is open to the public with a dynamic food offer during opening times.
• The café and catering services achieve 5* food hygiene standards.
• Effectively manage the catering supply chain to ensure quality and cost management of supplies.
• Rota management

Event Hire

• Oversee the Gallery’s room booking system and coordinate all internal and external events safeguarding the best use of spaces in and out of opening hours in cooperation with other departments.
• Ensure front of house/events staff have comprehensive events schedules that enable them to organise appropriate resources and staffing.
• Support the Events Co-ordinator in generating private hires (Conferences, private events, weddings, room hires, community hire) to ensure maximum profitability.
• Work alongside the Deputy Director in developing private hires into Corporate Memberships and Sponsorship opportunities.

Retail

• Develop new product lines to include exhibition merchandise, MK Gallery specific merchandise, unique gifts and children’s arts and crafts materials.
• Work with local makers to produce a line of artist products on a sale or return basis.

Operational

• Lead on the recruitment and training of new staff and volunteers across the Commercial Teams in accordance with the organisational policy and procedures.
• Work with the Marketing and Audience Development Team to ensure that all commercial activities are accurately represented and advertised.
• Ensure Risk Assessments, Standard Operating Procedures and Safety Management Systems are in place across all Commercial areas with a focus on safety first and food and hygiene safe working practice.
• Ensure stock management and POS systems are in place and managed accordingly and work with the Finance Manager to ensure robust systems and processes are in place in accordance with the Gallery’s policies and procedures.
• Work with the Finance Manager to establish and maintain budget setting and management across commercial activity.

General

• Undertake any other duties as may be reasonably required by the Head of Catering and Events.
• Carry out responsibilities with due regard to all MK Gallery policies and procedures including Security, Health and Safety, Child Protection and Equality & Diversity.

Person Specification:

Experience

• Experience of event management at a senior level with demonstrated experience of delivery, administration and evaluation of large-scale complex events.
• Experience of developing and a corporate events programme to engage local business.
• Experience of project co-ordination involving multiple stakeholders, visitors, staff, and suppliers.
• Experience of managing sales targets and being responsible for driving income.
• Experience of managing venue hire on behalf of external clients.

Skills and abilities

• Excellent organisational skills with ability to work to tight deadlines and multi-task when under pressure.
• Excellent business and finance acumen – confident with budget project with budget management, budget projections and financial processes.
• An entrepreneurial outlook – an enthusiasm for generating income through innovation.
• Strong communication skills with a wide range of people – in person, in writing, and on the phone.
• Well developed negotiation and relationship management skills.

Knowledge

• Knowledge of Health and Safety, Food Hygiene, licencing and other licencing and legal/statutory requirements.
• Good technical knowledge including AV, PA systems and lighting.

Personal

• Flexible team member with the ability to cooperate and support other colleagues.
• Excellent interpersonal skills.

General

The role will involve some evening and weekend working, as well as occasional early morning and late evenings, depending on the event requirements for which time of in lieu will be given.

REF-220517

Do you want your job to feel exciting again? If you’re a highly motivated, experienced fundraiser looking for a new challenge in an ambitious and friendly team then look no further.  

The individual giving team is responsible for driving sustainable growth through donor engagement, stewardship and acquisition. Could you be the newest member of our team? We are seeking an experienced Fundraising Marketing Officer to join us as we approach our centenary. The ideal candidate will have a proven track record in not-for-profit fundraising marketing and a passion for leveraging stories to drive fundraising success. This role requires a creative thinker, a data-driven approach, and a commitment to making a positive impact.

The successful candidate will join a busy, friendly, and capable team working to maximise the charity’s fundraising performance. We work with leading fundraising specialists throughout the UK to refine our approach and deliver outstanding results for one of the UK’s leading animal welfare charities.

Location

This position is based remotely.  But you must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation.  You will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

Why become part of World Horse Welfare’s team?

Horses might be part of our DNA but they don’t have to be part of yours. World Horse Welfare has plenty of passionate equine experts already in situ, so provided you share our values of being realistic, compassionate and forward-thinking then you could be the perfect candidate.

We care about our people because they are the ones who enable us do achieve such good work. We invest in them, nurture them and listen to them to create a collaborative working environment where everyone feels valued.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare’s values are grounded in pragmatism and compassion as we strive to support and strengthen the horse-human partnership in all its guises through a combination of care, research, education and influence. The charity promotes and protects welfare across the full spectrum of the equine world including horses in need, sport and leisure horses, and horses used in work and production in marginalised communities worldwide.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

PLEASE DO NOT UPLOAD A CV OR A COVER LETTER AS THESE ARE NOT ACCEPTED.

Please complete and upload the application form via Breathe HR. Your application will be rejected without a completed application form (Please see vacancy documents at the bottom to download the form)
OR
Application form (please open in word):
BookmarkEmploymentApplicationFormUpdated-1.docx

If you have any problems with attaching the form, please send it to talent @ bookmarkreading . org

At Bookmark, our vision is simple yet powerful: we want every child to read. We believe in the transformative power of reading and the impact it has on children’s futures. Our flagship service is our One-to-one Reading Programme; volunteers will read with students for two thirty-minute sessions weekly. We currently support over 150 schools with a volunteer network delivering over 40,000 reading sessions every year. Volunteers are the heart of our mission, helping us deliver our One-to-One Reading Programme 

Key Responsibilities

• Volunteer Engagement Strategy: Develop and execute strategies to increase volunteer engagement, motivation, and overall satisfaction.
•  Team Leadership: Lead, mentor, and support a team of volunteer coordinators and support executives to manage volunteer relationships and retention efforts.
• Communication & Recognition: Design and implement regular communications and recognition programs to show appreciation and foster a sense of community among volunteers.
• Feedback & Support: Develop systems for collecting volunteer feedback to identify opportunities for improvement and ensure volunteer needs are met.
• Training & Development: Create and facilitate training sessions and development opportunities to empower volunteers and enhance their experience.
• Data Management: Track and analyse engagement and retention metrics, using insights to continuously improve strategies and initiatives.
• Event Coordination: Plan and execute volunteer appreciation events, gatherings, and recognition ceremonies.
• Conflict Resolution: Address any volunteer issues or concerns with empathy and professionalism, working toward positive resolutions.

Experience:

• 2+ years of experience in volunteer management, engagement, or community outreach role.
• Experience working in a role where the focus is delivering one-to-many engagement strategies
• Experience working in an internal communications role is required as a key component of this role is communicating with our volunteers. 
• Previous experience leading a team is preferred.

Key Competencies:

• Excellent communication and interpersonal skills with the ability to foster relationships and build trust.
• Strong leadership and motivational abilities.
• Data-driven approach with attention to detail and problem-solving skills.
• Adaptability in a dynamic and diverse environment.

Title: Engagement and Retention Team Lead
Department: Volunteering
Reports to: Volunteer Services Manager
Role type: permanent, Full-Time
Salary: £31,500