Governance And Compliance Manager Jobs in Manchester

Do you want to make a real difference in the lives of survivors of sexual violence? An exciting opportunity has arisen for an exceptional professional to lead Greater Manchester Rape Crisis.

The Board is seeking to appoint a new CEO to lead the organisation and to provide strategic direction for its staff, volunteers and supporters. You will have effective and comprehensive leadership, management and communication skills, with experience of leading high performing teams. You will be a confident communicator and ambassador for GMRC.

If you have a strong empathy with this area of work; if you value integrity, compassion and teamwork; if you want to work in an inclusive and nurturing environment; if you have a feminist understanding of sexual violence and knowledge of the causes and impact then this could be the next career challenge for you.

Closing Date: Friday 14th February 2025 at 12 noon

Hours: 35 per week with the possibility of hybrid working

Annual Salary: PO7-PO8 starting at £52,805 - £56,073

Interview dates: TBA

FIXED TERM CONTRACT FOR 12 MONTHS WITH POSSIBILITY OF EXTENSION SUBJECT TO FUNDING

PLEASE NOTE this role is restricted to female applicants under the Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010)

It is a policy of Greater Manchester Rape Crisis that ex-service users have a waiting period of six months before applying for any posts as a paid employee.

Moss Side Millennium Powerhouse is a busy community and youth centre based charity located in Moss Side, Manchester. We are an independent charity, which operates a diverse range of cultural and commercial activities. A lot of the work we do is with young people aged 8 -19 or up to 25 for those with additional needs offering provision during the day in school holidays and universal provision in the evenings. The post holder will need to be comfortable working in this environment.

Open 7 days a week with varying hours the venue is a bustling hive of activity and we are now recruiting for a Full-time Operations Manager to manage the day to day team and processes that are necessary to provide a safe friendly and welcoming environment. You’ll want every person to have a positive customer experience and be committed to delivering exceptional service.

In addition to the above this post requires you to have attention to detail, be a quick learner & able to undertake physical tasks to support the team. This crucial role will require a flexible approach to working within the varying needs and requirements of a multi-functional community venue. You will work closely with a range of staff and volunteers in a busy and responsive environment, and so you will need to be both a team player, and able to work independently, as required. An enhanced DBS is required for this role.

Role Overview Operations & Data Manager

We are seeking an experienced Operations and Data Manager to join our medium-sized Manchester charity. We are passionate about making life better for people affected by dementia, a growing social issue in the UK. We are an innovative, and collaborative charity striving to work in partnership with our members and their carers to ensure their voices are heard and enabling peer support and empowerment. This key role combines operational oversight of our processes, people and technology with a focus on our data management and controls to help us better serve our community of interest and drive decision-making, improve internal processes, and demonstrate our impact as needed. The successful candidate will be a strong team player with leadership skills and will play a crucial role in guiding the organisation, with the opportunity to progress further if desired.

Key Responsibilities

Operations Management - Oversee day-to-day operations of the charity, ensuring smooth running of our CRM and administrative systems and processes - Manage office facilities and equipment, including technology systems, phones and user and donor database standards and controls - Manage aspects of office and staff/volunteer Health & Safety, including the charity’s minibuses and service user transport - Update and implement operational and HR policies and procedures.

Support the CEO and board of trustees with role related governance matters, including risk management and contract and grant compliance - Manage assigned operational budget and monitor expenditure and approvals as needed

Data Management and control - Lead on the collection, analysis, and reporting of service user data and impact metrics - Maintain and improve our CRM system and reporting - Ensure compliance with GDPR and data protection regulations - Produce regular reports for trustees, funders, and stakeholders - Develop data visualization tools to communicate our impact effectively - Support funding applications with relevant data and analysis.

Team Coordination - Supervise non-service delivery staff and volunteers - Coordinate with Service Delivery Manager to ensure efficient operations - Facilitate internal communication and information sharing - Support staff induction, training and development in data management and I.T. use.

Person Specification

Essential Qualifications - Education to degree level - Minimum 2 years' experience in operations management in non-profit sector - Proven skills and competency in operational data analysis and management information/reporting - Mature IT skills, including advanced Excel and Customer Relationship Management (CRM) (we use Beacon CRM)

Essential Skills and Experience - Knowledge and understanding of charity governance and regulatory requirements - Effective analytical and problem-solving abilities able to develop solutions - Excellent organizational and time management skills - Understanding of General Data Protection Regulation (GDPR) and data protection controls and principles - Proven ability to manage competing priorities and deadlines working within a team - Good presentation, communication and interpersonal skills - Experience in producing operational management dashboards, reports and summaries - CRM systems and data management tools ownership and control.

Desirable Skills, Experience and Qualities - Leadership within the non-profit / charity sector (within a team) - Knowledge of dementia care and support services and gaps in provision - Experience with operational and service impact measurement and reporting - Project management qualifications and or demonstrable skills - Skilled volunteer management for large groups - Skills and desire to support our fundraising and grant management.

Personal Qualities - Empathetic approach and understanding of sensitive issues impacting our team and users - Strong commitment to supporting people and carers affected by dementia Role Description Operations & Data Manager - Proactive and solution-focused mindset - Ability to work independently and collaboratively as part of a team - Flexible and adaptable approach to building successful outcomes for all - Strong ethical principles and integrity.

Please visit our website to read the full job pack and read how to apply, we can only accept applications that contain a CV and covering letter outlining how you meet the job specification.

Digital Care Hub
Engagement Manager Job Description

About Digital Care Hub

Digital technology helps care services spend more time caring. It helps the people we support keep control of their lives, and of their care. And in recent months, the need for information to be shared securely and efficiently between health and care services has become even more apparent. But there can be risks – for example how information is kept safe and secure, and what happens if a digital system fails.

This is a shared role across Digital Care Hub (DCH) and the Better Security, Better Care (BSBC) programme.

DCH is run by social care providers for social care providers. It is a dedicated platform for providing advice and support to the sector on digital, technology and data protection. BSBC is a support programme to help adult social care providers to store and share information safely through the Data Security and Protection Toolkit (DSPT). The DSPT is a free, online self-assessment for health and care providers to evaluate and improve their data and cyber security.

The BSBC programme supports the sector with resources hosted on DCH and assistance provided by local partners to help care providers complete the DSPT. It’s an ambitious programme with the aim that all CQC registered adult social care services will have completed the DSPT. The programme is delivered by a diverse group of care sector organisations, including many local care associations, with colleagues from the NHS, Association of Directors of Adult Social Services and local councils also involved.

About you and the role

We are looking for a someone to join our team as an Engagement Manager. You'll play a key role in ensuring the successful delivery of the DCH and BSBC programmes, by providing key insight and support to our Local Support Organisations to enable them to engage with their local health and social care stakeholders, liaising with our partners and grantees and addressing all manner of different challenges.

This role is a job share, alongside our existing Engagement Manager you'll manage programme-critical functions and will take an entrepreneurial approach to improving our stakeholder engagement and management. You'll report to the Programme Director.

Here’s a taste of what you’ll do:

· Stakeholder management. Developing, building and mapping our key stakeholder relationships

· Communications toolkit development. Making sure our local support organisation are equipped with everything they need to effectively reach out to their local stakeholders and are able to report this to our central team. 

· Management of special interest groups.

· Events planning. Leading the development and management of online and in person events across both programmes. 

· Tracking and managing contacts across the programme compliance and governance processes. Managing paperwork and reporting for the board.

· Ensuring regular communications to the grantees and stakeholders, working closely with the Communications Manager and Delivery Manager to develop the comms and marketing for the programmes.

· Managing programme comms including writing case studies, articles, blogs.

· Attending events nationally as a representative of the programme.

· Providing monthly data reports to the BSBC board and relevant stakeholders. Managing the effective data monitoring system and proposing developments and improvements where necessary.

· Grow with the role. As the programme grows, lead the delivery of our local and regional support as well as working closely with the wider Better Security, Better Care and Digital Social Care teams to ensure the programme is embedded in the digital developments across the sector.

Your skills

You'll be the right person for this job if:

· You are eligible to work in the UK (we are unable to sponsor any international visas)

· You're passionate about solving problems, no matter if their big or small; and have a strong mindset of getting things done.

· You will have experience of working in or alongside adult social care providers.

· You will be comfortable working with large, complex stakeholder networks and have experience developing and maintaining stakeholder relationships.

· You will have experience developing and managing events.

· You appreciate the big picture of our mission and balance that with a collaborative mindset to prioritise your work. 

· You have excellent verbal communication and presentation skills.

· You feel comfortable dealing with uncertainty and ambiguity.

· You are willing to learn and can develop new skills and can tackle new areas.

The role

This role is a part time job share with our current Engagement Manager and the contracted hours will be 21 hours over 3 days per week – we are open to flexible working. Fixed term contract until 30th September 2025 with potential to extend.

You'll benefit from:

· Salary £43,000 (pro rata)

· Remote working with some travel

· 28 days annual leave plus bank holidays

Due to receiving a large number of applications, we will be closing this advert at 5pm on 15/01/2025.

Regional Safeguarding Manager (South East)

The Methodist Church in Great Britain is committed to ensuring its churches are safe spaces for all. We work hard to ensure compliance with legal requirements, develop good practice, provide effective training and give professional advice on individual cases.  We have an exciting opportunity to join our new safeguarding service and take forward this work supporting Methodist churches and work. The post holder will work alongside the Director for Safeguarding in some strategic duties, and will line manage a regional team of Safeguarding Officers who will carry specific responsibility for individual cases and risk assessments, training and advise to churches. The post predominantly covers the districts in the South East and will involve regular travel. The post holder is required to be home-based within the South East region. 
 

The successful candidate will hold a relevant professional qualification and extensive relevant experience and expertise in child and/or adult protection.

For more information about us visit the Safeguarding section of our website. 

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), annualised hours and a Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities. 

If you require reasonable adjustments to made at any stage of the recruitment process, please contact our HR Team. Contact details available on our website 

Click Apply to be redirected to our website to complete an application form. 

Closing Date: 20 January 2025

Interviews: 6 February 2025 at Methodist Church House, London

N.B We reserve the right to close this vacancy early should we receive sufficient applications. 

Job Title: CEO

Salary: Actual salary is £36,000 per year. (FTE £45,000)

Contract/ Hours: 4 days per week / 0.8FTE. The normal working week is 30 hours.

Annual Leave: FTE annual leave entitlement is 23 days pro rata plus public and bank holidays.

Pension: Pension contributions of 5% per month will be paid by NUM and 3% per month will be deducted from salary.

Base/ Location: Must be UK-based. NUM is a national organisation with workspaces in Manchester and Glasgow and CEO will be required to travel throughout the UK and internationally.

About NUM:

National Ugly Mugs (NUM) was established in 2012 as a pilot project of the UK Network of Sex Work Projects. It is now the largest sex worker-serving violence prevention and survivor support service in the UK, with a mandate to ‘end all forms of violence against sex workers.’ All of our services are delivered with, by, and for sex workers and our work is grounded within three principles: 'Sex Workers' First; 'Quality Support'; and 'Learning and Innovation'. We support over 9,800 members, 85% of whom are active adult industry workers, with the remainder comprising a range of frontline practitioners and delivery partners. NUM advocates for the decriminalisation of sex work. To learn more about NUM visit our website: www[dot]nationaluglymugs[dot]org

Role Purpose:

The main purpose of the CEO is to provide inspirational leadership to NUM and ensure long term sustainability through innovation, strategic planning, effective governance, funding, and sound delivery of services. The CEO will take a lead role in the national policy advocacy work NUM carries out to achieve its objectives.

We encourage applications from people with lived experience of sex work.

Documents below contain and a full person specification and the main responsibilities of the role.

How to Apply:

To apply email your CV (no more than 3 pages) and an application covering letter (no more than 2 pages) to admin[at]uglymugs[dot]org[dot] by 5pm on 13th February. Please write CEO Application in your subject line or your application may be lost and not processed.

Short-listed candidates will be contacted for interviews throughout March. Interviews will include a presentation about your strategic direction, and will likely be followed by a second interview.

Your cover letter should set out why you are interested in the post and demonstrate, with specific examples from your experience and qualifications, how you meet the person specification criteria. Please also include two references (including your current or most recent employer; they will only be contacted after confirming this with you).

For a confidential discussion about the position, you are welcome to talk with long-standing board member Dr Laura Graham, laura.n.graham[at]northumbria[dot]ac[dot]uk.

We are committed to inclusion and equal opportunities in the workplace and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with and without disabilities. Please contact admin[at]nationaluglymugs[dot]org if you have any access needs regarding applying for this role or attending an interview should you have any access requirements or need any reasonable adjustments to be made. Applications are encouraged from people with sex work community experience. If this experience is shared in applications it will be kept confidential.

Introduction and background

The Maternal Mental Health Alliance (MMHA) was founded in 2011 by people with lived experience, healthcare professionals, and organisations who understood the impact of perinatal mental problems and shared a commitment to improving the lives of women and their families.

Today, the MMHA is a UK-wide charity and network of over 130 member organisations. We work with parents, families, clinicians, and academics to ensure all women, birthing people, babies, and families have access to high-quality, compassionate mental health care. We bring the perinatal mental health community together and make change happen by combining the power of real-life experience with clinical and professional expertise.

We actively contribute to significantly improving mental health outcomes for people who experience discrimination, trauma and deprivation during the perinatal period and tackle systemic inequity and injustice.

We are now seeking a Chief Executive to take over from our interim CEO and lead the MMHA in the next stage of our development.

We have recently been awarded a 5-year grant by the National Lottery Community Fund to tackle maternal mental health inequities through community action. This project, due to start in Spring 2025, will develop, test and replicate a model of community-based decision making, support and service provision that is led by women with lived experience. This project aims to achieve system change locally and nationally to improve the mental health of marginalised women and is the next phase of the MMHA’s programme to tackle maternal mental health inequities across the UK. This will be our biggest piece of work over the next five years and will dovetail with other activities aimed at achieving our mission, where funding allows.

For further information about the MMHA please visit our website.

Main responsibilities

Leadership and strategy

• To provide clear strategic and inspirational leadership to the MMHA To drive the MMHA forward into the next stage of its development
• To ensure MMHA tackles maternal mental health inequities across the UK
• To be responsible for the management and administration of the charity within the strategic and accountability frameworks laid down by the Board of Trustees
• To work with Chair and Trustees in shaping the MMHA’s strategic mission, policies, aims and objectives
• To ensure long term sustainability of the MMHA through effective governance, sound finance and implementation of operational plans.

People

• To take overall responsibility for all permanent and temporary staff, and other members of the MMHA team, including contractors, champions and ambassadors
• To promote diversity and equality of opportunity for all staff in accordance with the MMHA EDI policy and strategy and foster a workplace culture built on inclusion, respect and equality.

Governance, finance and compliance

• To support the Chair and Trustees to ensure that the governance of the charity is proportionate and effective, and that the charity fulfils its legal, statutory, regulatory and moral duties and responsibilities
• To be responsible overall for the financial sustainability of the charity, and ensure that there are effective mechanisms to ensure the robustness of external and internal controls (financial and non-financial), supported by the Consultant Finance Director
• To support the Consultant Finance Director to ensure the timely and complete preparation of key reports, information and activities, including management accounts, budgets, annual report and accounts, and payroll
• To ensure that the major risks to which the charity is exposed are reviewed regularly by the Board and the Executive team, systems have been established to mitigate these risks
• To work with the Chair and the Board Secretary to ensure that meetings of trustees are effective and that Trustees have appropriate information to perform their duties.

Income generation

• To take overall responsibility for the MMHA’s income generation activities, securing the future of the organisation and delivering its ambition for the mental health of women during the perinatal period
• To lead on all trust, foundation and lottery fundraising, establishing and maintaining relationships, including with the National Lottery Community Fund
• To support the Marketing & Partnerships Director to develop corporate partnerships, taking the lead on the relationship with Tommee Tippee
• To work with the Marketing & Partnerships Director to secure funding from individuals.

Communications and external affairs

• To support the Head of Engagement to maintain a relevant, diverse and effective range of members organisations, and ensure their ongoing contribution to achieving the goals of the charity 4
• To have oversight of the social, economic, clinical and policy context and how they impact on maternal mental health and MMHA strategy
• To ensure the Alliance is working effectively across the 4 UK nations and devolved administrations
• To act as a visible leader for the charity, representing the MMHA at external events and networking opportunities, and act as a spokesperson
• To oversee the development and delivery of marketing and communications strategies which effectively promote all aspects of the Alliance.

Other/service delivery

• To embed MMHA’s values throughout the organisation
• To promote a culture of commitment, trust, mutual support and professional behaviour
• To run the charity efficiently and effectively by ensuring that it has an appropriate management structure and management systems in order to fulfil its strategic objectives and to carry out its work
• To take forward the MMHA EDI strategy and plan and be a champion for anti-racist and anti-discriminatory behaviour
• To develop an organisation that is constantly seeking ways to learn and to improve its performance
• To work with staff to ensure the views of the members, champions, and ambassadors shape the work of the MMHA and its members.

This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder may be asked to carry out any other delegated duty or task that is in line with their post, seniority, or the needs of the organisation. Whilst most of the work will be undertaken during standard working hours, some work will be required in the early morning, evenings, or weekends.

How to apply

Application is by CV and a cover letter of no more than two pages of A4 each. In the cover letter, please explain how you meet the list of essential experience detailed above.

We will be anonymising applications before shortlisting. To make this easier, please ensure that your cover letter includes your initials rather than a full name.

Applications should be sent to the email address provided in the attached job pack by 10am on Tuesday 28th January 2025. Applications received after this time, or which do not follow the requested process, will not be considered.

The first interviews are expected to take place in London in early February, provisionally on Wednesday 5th or Thursday 6th.

The MMHA is committed to increasing the diversity of our team. We would appreciate it if candidates could fill out our equal opportunities monitoring form. This is anonymous and will not be linked to applications.

We are keen to ensure that our recruitment process helps us find the best candidate for the role, not the candidate who is best at completing applications and carrying out job interviews. If there is anything we can do to assist you in the recruitment process, if you have any queries, or if you would like an informal conversation about the role with the interim Chief Executive, Justin Irwin, please contact us on the recruitment email address provided in the attached job pack.

The successful candidate will be appointed subject to satisfactory references and will need to undertake a DBS and other employment checks. 

Fighting With Pride is a ‘lived experience’ LGBTQ+ military charity, created in January 2020.

FWP supports LGBTQ+ veterans, serving personnel and their families.  This support focuses on those who were affected by the ‘gay ban’.

The Chief Executive is responsible for providing leadership, developing, and implementing FWP strategic and operation plans, leading on partnership and development across Government, military charities and key stakeholders and being an advocate for the charity and its beneficiaries. They will be responsible for ensuring financial control and supporting and advising on good governance across all aspects of the Charity. This post directly reports to the Chair and Board of Trustees. 

The role is full-time, 37.5 hours per week and is on a permanent employment contract.  The salary is up to £60,000 per annum.

Duties and Responsibilities

Leadership

Be the principal ambassador of the charity.

To work in close partnership with the Chair and Board of Trustees to design, shape and implement the new strategy.

Lead, support, and motivate all staff, creating a positive culture throughout the organisation, delivering the charity’s aims, objectives, and ambitions.

Seek out, develop, and maintain effective working relationships with the Government and all relevant stakeholders to promote the work of the charity and facilitate the implementation of its strategic objectives.

Lead development of the vision, mission, core values and objectives in the Strategic Plan, providing advice, guidance and evidence-based proposals to the Chair and Board of Trustees. 

Strategy

Work with the Board to develop a new FWP strategic vision and be responsible for leading its implementation.

Work towards long-term sustainability, developing the charity’s business model and maximising income.

Adopt a creative and innovative approach to development, remaining open to new ideas and opportunities.

Identify appropriate methods for monitoring the performance of FWP and to report to the trustees on the performance of the charity in line with its strategy, business, operational and annual plans, and against the annual budget as approved by the Board. 

Operations

Take executive responsibility for all functions including service delivery, administration, finance, fundraising, marketing, and communications.

To run FWP efficiently and effectively by ensuring FWP has an appropriate management structure and systems, including financial reporting, to fulfil its strategic objectives and report to the Board of Trustees.

To ensure management policies and decisions support the agreed vision, mission, values, philosophy, and strategic priorities of FWP.

To ensure business, operational, and annual plans to underpin the strategic plan are developed, agreed, and implemented.

To ensure the recruitment, management, training, and development of staff reflect good employment practice and are directed towards achieving FWPs objectives.

Ensure FWP services and projects are delivered to the highest standard with due regard for timescales, risks and budgets.

Finance

Lead and direct the financial planning, forecasting, control reporting and management of the organisations finances and resources, ensuring regulatory compliance and sustainable organisational growth.

Take executive responsibility for the financial leadership of the charity, including forecasting and strategic budget leadership.

Ensure the charity’s financial resources are managed effectively and that FWP remains in good financial health, identifying risks and taking appropriate action.

Maintain effective financial management and control systems; ensure delivery within budgets and to performance targets and oversee the production of management accounts, statutory accounts and annual reports.

Governance and Compliance

Coordinate with the Board to ensure FWP overall governance structure and policies and procedures are appropriate and effective, taking remedial measures and implementing changes, as necessary.

Attend all Board meetings and prepare a written report in advance of the meeting detailing all matters of interest and concern regarding the charity’s activities, including the production of management accounts and cash flow forecasts.  Ensure the Board is made aware in a timely fashion of any matters arising requiring its attention.

Develop and maintain effective operational policies and processes in all the charity’s areas of operation. Review and update the policies and content to meet legal, regulatory and best practice needs.

Oversee the development and practical application of all organisational policies and procedures e.g. with regard to health and safety, equality and diversity, and safeguarding.

Ensure the charity complies with best practice in all areas of operation.

Oversee the designated safeguarding lead ensuring the safeguarding of the vulnerable adults with whom the charity works through rigorous DBS procedures and staff training.

Take responsibility for the collection and protection of personal information ensuring this complies with relevant Data Protection regulations.

Ensure all major risks are identified and regularly reviewed, and that systems and procedures are in place to mitigate all such risks. To be responsible for the development and implementation of the charity’s Risk Register.

Other Duties

The duties listed are not exhaustive and may be varied from time to time as required by the changing needs of the charity.  The post holder will be expected to undertake other duties as appropriate and as requested by the Board of Trustees.

Location

The postholder will be based within the UK, and work from home, with travel across the country, supported by the Board of Trustees.

Person Specification

Qualifications - Desirable criteria

Educated to degree level or equivalent professional experience and qualification, and evidence of CPD.

Experience of the armed forces community.

Experience - Essential criteria

Significant proven record of achievement in a senior position within a charity/not for profit organisation.

Experience of effective partnership working and development and external relationship management.

Experience of managing, motivating and developing staff.

Experience of business planning, business development and fundraising.

Experience of project management and service delivery across multiple functions.

Financial management skills including budgeting and delivery of cost and income targets.

Robust approach to governance, controls and definition/implementation of new processes.

Experience of financial and risk management.

Experience of managing organisational change.

Experience of line managing remote based teams.

Skills and knowledge - Essential criteria

Inspirational leadership, management and motivational skills.

Highly organised and personally effective.

Exceptional verbal and written communication skills.

Excellent interpersonal skills.

Ability to persuade and influence, both face to face and in writing.

Strong financial skills, including the ability to analyse budgets and accounts and manage an annual budget of over £500,000.

Outstanding business development skills.

A commitment to equal opportunities and inclusivity.

Rigorous analytical skills.

Personal attributes - Essential criteria

A thorough understanding of the challenges faced by the LGBTQ+ / armed forces community and the ability to show a genuine and detailed interest in the work of the charity.

A commitment to improving the lives of others, ensuring all activities are in line with the charity’s aims, objectives, and values, and maintaining integrity and a professional approach, as a key ambassador to the charity.

Empathy for vulnerable people and those affected by the ban.

Positive, pro-active and dynamic.

Inclusive and flexible, with a consultative approach to leadership.

Confident and assertive.

Ability to pursue the mission and objectives of FWP with demonstrable passion, drive and commitment.

Committed to best practice and with a drive for continual improvement.

The appointee will also be expected to be fully IT literate.

The charity will consider reasonable methods of travel within the UK.

Safeguarding statement

FWP is committed to safeguarding and protecting the adults we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure we have policies and procedures in place which promote safeguarding and a safe working environment.

Job title Support Line Officer

Reporting to Support Line Leader

Location Remote

Hours 35 hours full time, part time job share considered

Salary £27-30k

We are seeking a remote-based Support Line Operator to join our small and friendly team, answering enquiries from kidney patients, families and carers by telephone, email and social media channels, driven to provide an excellent experience for every contact.

The Kidney Care UK Support Line provides practical information and non-medical advice for anyone affected by chronic kidney disease.

From Monday to Friday, 9am to 5pm, the Support Line is accessible by telephone, email and social media. We provide best in class information and support at the first point of contact, knowledgably responding to enquiries with care and compassion.

About you
 

We are seeking someone with experience of responding to incoming enquiries for a health or care patient support/charity helpline or patient support service.

Ability to deal professionally, calmly, and sympathetically with people affected by kidney disease.

You must have Excellent communication skills, able to engage and reassure by phone and in writing.

You will need to be confident using social media and MS Office for professional communications.

Interviewing on 19th and 20th February

About the job

In this temporary position, the Program Officer will fill a unique, multi-faceted role that offers the opportunity to leverage their program management experience to help lead a complex global coalition at the intersection of human rights and technology. This is a temporary position, maternity leave cover, with an expected end date of April 15, 2026. This position will support a global Internet freedom initiative that will support local civil society, independent media, and human rights defenders to better prevent and respond to digital repression in their own contexts, particularly in repressive contexts. The activity focuses on building long-term, local resilience among civil society through a networked approach involving global, regional, and local actors. The activity provides technical assistance on digital security, digital governance advocacy and engagement, censorship circumvention, and holistic legal, psychosocial, and physical security support.

Under the guidance of the Deputy Chief of Party and in coordination with the larger project team (including the Advisors and Chief of Party), the Program Officer will oversee the implementation of activities, ensuring strong coordination with other project objectives, and compliance with USAID and Internews policies. The Program Officer will work closely with project partners, support internal coordination efforts, and be responsible for effectively sharing the impact and successes of the program. Further, the Program Officer will support, when needed, the business development, start up and oversight of related Associate Awards and Buy-Ins.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, with other duties upon request:

Program/Project Management:

• Provide project management and program implementation oversight, strategic planning, analysis, personnel, grants, procurement and finance tasks as needed.
• Serve as primary point of contact for regional and local partners
• Assist in the development of team systems, norms and practices.
• Supervise at least one (1) full-time staff, including assigning work, approving timesheets and managing their workload (as needed).
• Cultivate and strengthen relationships with international, regional and local partner organizations and ensure that implementation is responsive to the needs of partners and beneficiaries.
• Support the MEL Specialist and the MEL Partner in developing and implementing strong MEL frameworks and activities, ensuring that all project partners understand MEL requirements.
• Support the development of Associate Award and Buy-In proposals, project start-up and ongoing coordination; ensuring (when needed) that project staff are onboarded, existing processes and approaches are shared, and regular communication occurs across all relevant teams.

Administration & Finance:

• Manage the implementation, communication and programmatic oversight of all subgrants (PASS and HQ managed) issued under Civic DEFENDERS. This includes reviewing the prospective grantee applications, program and design, budget negotiations, payments and partner reporting.
• Ensure all funder approval request packages are complete and ready to be sent by the COP/DCOP.
• Oversee all administrative aspects of the Civic DEFENDERS digital governance activities, in coordination with the COP, DCOP and Business Management team.
• In coordination with the Business Management team, ensure program implementation complies with funder requirements and Internews’ policies and procedures.
• Oversee the implementation of personal service contracts, outside service contracts and simple service contracts.
• Support COP, DCOP and Advisors in ensuring that timelines are met, deliverables and approvals tracked.
• Support hiring efforts for project staff and consultants, including ensuring effective onboarding.

Writing & Research:

• Support the writing and compiling of program reporting, including quarterly reports and annual workplans, ensuring the final product sent for DCOP/COP review is complete and timely.
• Review and respond to work products from partners, as needed.
• Support internal and external communications, including website, 2-pagers, summaries, etc.
• Represent team and Internews at events, as needed.
• In all duties, uphold Internews’ Core Values and demonstrate commitment to fostering a culture of belonging.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

• University degree in relevant fields of study OR equivalent lived/professional experience.
• Minimum five years’ relevant prior work experience in Democracy, Human Rights and Governance programming, with a preference for previous experience in digital rights, governance or Internet freedom
• Up to five years’ experience in the thematic area.
• Strong writing skills and proven text-editing proficiency.
• Strong analytical skills; ability to define, communicate, and resolve complex problems. Strong interpersonal skills: diplomacy, tact, and the ability to negotiate.
• Strong time management and organizational skills; ability to effectively manage a dynamic workload and shifting priorities.
• Experience with project management, partnership management, and working with at-risk and marginalized populations.
• Advanced computer skills, including familiarity with Microsoft Office and Airtable (or similar project management software).
• Strong English language proficiency.
• Flexibility to work outside traditional office hours as required.

Preferred

• Note: Candidates who do not have these preferred qualifications, but are interested and willing to learn, are encouraged to apply.
• Previous experience implementing US Government (USG) funded programs, or other similar programs; USAID experience particularly preferred.
• Proficiency in languages others than English, such as Spanish, Portuguese, French, Russian, or Arabic.
• Experience using secure channels for communication.
• Knowledge of Internet freedom, including current debates, relevant actors and global trends.

PHYSICAL DEMANDS and WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include normal color perception and close vision for use of computer terminal and reading printed and electronic materials. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly exposed to the risk of radiation from regular exposure to computer VDTs.

Expected office hours are generally Monday through Friday from 8:30 am to 5:00 pm.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.

The Ripple Pond supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans.

We value your individuality, skills, professionalism, and passion for making a difference in this role.

We don’t measure candidates by age, gender, background, accent, community, sexual orientation, or heritage.

We understand that few people will arrive fully equipped to meet every requirement of this role on day one.

What matters is that you are an excellent communicator- someone who listens well, manages time effectively, and demonstrates resilience.

You must be comfortable discussing challenging topics, this includes facilitating conversations around issues like addiction, mental health, suicide, menopause, domestic abuse and the complexities of family life.

Please note: The Ripple Pond is more than a charity - it’s a dynamic, supportive community that transforms lives. We thrive on care and exceptional communication, and we need someone who shares these values.

Key Responsibilities:

• Onboarding new Members (service users), understanding their needs, and providing tailored support.
• Delivering services primarily online/remotely, with occasional travel for networking, building partnerships, and attending events or meetings.

What We Offer:

As an organisation committed to accessibility, inclusion, and social mobility, we’ll support your well-being and professional development throughout your employment.

However, this role is intensive. Success requires inner strength, adaptability, and mental resilience.

Encouragement to Apply:

We view applicants as well-rounded individuals. If this role resonates with you but you’re concerned about gaps in your CV, qualifications, or experience, we encourage you to apply. We care about your potential as much as your background.

NOTE: Please ensure your covering letter explains how you meet the roles requirements as outlined in the Job Description and Person Specification Document (Attached)

About Gaddum

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester. Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can not only build resilience, but identify further risks, providing preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities. Our aim is to empower and enhance the lives of the people we exist to support.

About the Accelerating Reform Fund

The Accelerating Reform Fund is a new initiative which aims to transform social care services, making them more responsive to the needs of the community. It is a national programme, with 42 regions allocated to have their own projects. Greater Manchester is one of the ARF regions. The ARF has a particular focus on unpaid carers and aims to boost short-term breaks for carers and improve hospital discharge processes. This work is made possible by Department for Health and Social Care grants. As an organisation, Gaddum has supported and collaborated with unpaid carers for many years, so we’re excited to bring our experience to the table. This role will be based in the Manchester team working to improve hospital discharge processes.

Job Summary

To develop and ensure safe discharge planning and information for patients and unpaid carers. To embed procedures to raise awareness of the needs of carers in a secondary care setting, working in partnership with the discharge, virtual and enablement teams. To empower carers to be involved in the discharge process.

Job Purpose

The purpose of this role is to provide operational leadership and oversight of the Carers Hospital Discharge Pilot in Manchester. The role involves line-managing a team of three Hospital Discharge Workers across multiple hospital sites, ensuring effective collaboration with hospital staff and community services to support carers. The aim is to enhance the identification and referral of carers, ensuring timely and appropriate support to prevent carer breakdown and facilitate smoother, safer, and more efficient hospital discharges. By fostering strong relationships with health teams, discharge teams, and local services, this role bridges the gap between secondary care and community resources, contributing to improved outcomes for carers and patients alike.

Are you passionate about teamwork, innovation, and driving positive change? At The King’s Trust, we’re looking for an Assistant Finance Business Partner to join our collaborative Business Partnering team to help us empower young people across the UK.

Your Role in Our Mission:

• Partner with senior stakeholders to shape, develop, and implement impactful business strategies.
• Advise, challenge, and connect with leaders, embedding yourself as a key member of their teams.
• Champion commercial thinking, providing analysis, insight, options, and scenarios that influence key business decisions.
• Lead performance management, from forecasting to budgeting and business planning.
• Support the wider team to deliver exceptional business partnering for our Delivery and Fundraising directorates.

What You’ll Bring:

• Proactivity, enthusiasm, and a drive for collaboration.
• Experience in a finance partnering environment, ideally part-qualified or qualified by experience.
• Strong communication skills to engage both finance and non-finance stakeholders.

Why Join The King's Trust?
Here, you’re part of a supportive, purpose-driven community where your ideas and insights make a real difference. Working together, we transform young people’s futures—and grow as professionals and people.

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

About the job

Internews works to ensure access to trusted, quality news and information that empowers people to have a voice in their future and to live healthy, secure, and rewarding lives. We envision a world where everyone can communicate freely with anyone, anywhere, and exchange the news and information they need to shape their communities and the world.

For 35 years and in more than 100 countries, we have worked with our local partners to build hundreds of sustainable organizations, strengthened the capacity of thousands of media professionals, human rights activists, and information entrepreneurs, and reached millions of people with quality, local information, improving lives and building lasting change. On issues ranging from health and the environment to conflict and governance, Internews has developed approaches that harness the power of media and information to create positive change.

Internews is a charity operating internationally, with administrative centres in California, Washington DC, London, and Paris as well as regional hubs in Nairobi, Kiev and Bangkok. Formed in 1982, Internews currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.

General Function:

The Business Officer will work for the Europe & Eurasia Programme Management Unit (PMU) and will provide the highest standards of financial and administrative support to European funded Internews EE Programmes. We are looking for a responsible and professional individual to perform a variety of financial and administrative tasks. Duties of the Business Officer will include the financial administration of current projects, oversight of project budgets and partner spending, facilitation of payment requests, budgetary projections and other financial and administrative duties that may be required during this period.

The Business Officer will work closely with the Senior Programme Officer, the Senior Business Associate and the Programme Finance Business Partner to provide timely and quality support to programmes as required.

Key Responsibilities:

Financial administration of Internews’s projects:

• Review project expenditure and ensure accuracy of coding.
• Manage cash-flow to ensure the availability of project funds at Internews’ offices.
• Work with Programme Finance Business Partners (PFBPs) to prepare financial reports for donors, prepare notes for financial reports, and ensure that costs are reported in compliance with donor requirements.
• Monitor co-financing plans.
• Advise project teams on the correct application of HQ policies and processes, including on procurement, travel, etc.

Budget oversight:

• Review budget-versus-actuals and facilitate forecasting in line with project activities.
• Support partners with budget planning.
• Align internal templates to donor formats for effective monitoring and reporting.
• Sub-grants oversight and keeping SGA (Sub-Grant Agreements) tracker:
• Support Internews’ partners to prepare budgets under sub-grant agreements.
• Review financial reports from partners when required and coordinate corrections as required.

Payments and administration:

• Coordinate payment requests to London, including reviews, confirmations, and follow-ups.
• Monitor donor income and prepare requests for disbursements to donors.
• Review and verify suppliers’ invoices to London HQ and Internews’ accounting department in California.
• Support Accounting field teams in terms of induction and refreshment training regarding Internews and donors’ procedures and policies.
• Budget development: work closely with Senior Programme Officer, Senior Business Associate and country offices to develop budgets for new proposals. Coordinate on the development of co-financing approaches and plans for opportunities with the European Commission and other European donors.
• Help set up business processes for new projects, including the preparation of requests for Personal Service Contracts.
• Support the process of staff contracting for projects.
• Help project teams with staff charges to relevant projects.
• Other tasks: participate in project audits carried out at the HQ as required by the London finance controls team.
• Other financial and administrative tasks may be assigned as required.

Requirements:

• Relevant degree (preferable) in Accounting, Business Administration or Financial management.
• Qualification in Accounting (Knowledge of ERP (Agresso) will be a plus)
• At least three years of experience working in a similar capacity.
• Experience with European funders (European Commission, SIDA, FCDO, GIZ etc.)
• Proficiency in MS Office. Advanced proficiency in MS Excel.
• Fluency in English and Russian (both written and spoken).
• Creative and a good team player.
• Excellent multitasking skills.
• Good prioritization skills and the ability to solve immediate problems.

Vacancy Timeframe:

Deadline for Applications: 22 January 2025

Hiring Process:

Candidates should submit a cover letter and resume through the Taleo application portal. The Cover Letter should be no longer than one page and explain why you'd be a great fit for this position and what drew you to it. The resume should be no longer than two pages. Candidates with the strongest cover letter and resume will advance to the test and interview process.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work hours are generally Monday through Friday from 8:30am to 5pm; occasional irregular hours are required to accommodate international tele-conferences.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities.

and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

This position will be in the United Kingdom therefore a successful applicant must be able to demonstrate their right to work in the UK.