Global Jobs

Supporter Services Officer

Salary - £23,948 to £26,133 per annum

Full time, 12 months’ fixed term contract

About the role

Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.

About you

As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.

Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.

This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.

Key Working Relationships

The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.

KEY ACCOUNTABILITIES

Supporter Relationship Management

• To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
• To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
• To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.

Income Processing / Database Management

• To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
• To process cash donations effectively and accurately onto our database. 
• To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
• To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
• To accurately process and commit Direct Debit claims.
• To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
• To deal with new supporters’ welcome communications.
• To liaise with supporters regarding cancellation of donations.
• To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
• To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
• To pull information required, download and process third party donations ensuring that they are compliant with GDPR.

Compliance

• To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
• To ensure data is managed to appropriate standards of data protection and security.
• To be aware of and consistently using organisational policies and procedures

Team Working

• To undertake and participate on projects as directed by the Supporter Experience Manager.
• To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
• To contribute to organisational meetings e.g. Stand Up, team away days etc.
• To be proactive in joining cross functional working groups.
• To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
• To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.

PERSON PROFILE

Qualifications, Knowledge and Experience

• Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
• Educated to GCSE level or equivalent, including English and Mathematics

Skills, Abilities and Competences

• Excellent communications skills, both written and verbal
• Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
• Able to use a CRM database
• Able to work across a team following business controls and systems
• Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
• Ability to multitask and be able to manage changing priorities
• Ability to work on own initiative to solve problems
• Understanding of data protection legislation
• Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.

Why join us?

• The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
• Our open plan offices are located in the centre of Rugby near to the train station.
• In addition, we offer the following benefits:
• 27 days’ holiday in addition to public holidays.
• A pension scheme that new employees can join from day one of employment – (rules apply) employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
• Life assurance (3 x annual salary).
• Cycle to Work scheme.

About us

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting, and locally owned solutions for agriculture, water and waste management, climate resilience, and clean energy. And we share what works with others, so answers that start small can grow big.

We’re a global change-making group. The group consists of a UK-registered charity with community projects in Africa, Asia, and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.

Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 26th July 2024

Interviews: It is anticipated that interviews will take place in the week commencing 5th August 2024.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you.  To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.

Fundraising Manager - Partnership Giving (High-Value Relationships)

Elevate Your Career and Make a Lasting Impact on Animal Welfare

Are you passionate about protecting animals and securing their well-being? World Animal Protection, a global leader in animal welfare with over 70 years of experience, is seeking an exceptional Fundraising Manager - Partnership Giving to join our team in London.

In this crucial role, you'll have the opportunity to drive substantial income streams by cultivating and nurturing relationships with high-net-worth individuals, trust funders, and corporations. Your exceptional interpersonal and communication skills will be invaluable as you develop tailored engagement strategies and foster long-lasting partnerships.

What We Offer:

• Salary range: £37,888 - £48,713
• Generous pension scheme with up to 6% employer contribution
• 24 days of annual leave, plus bank holidays and 3 days around New Year
• Work from anywhere for 30 days a year
• Opportunities for professional growth and career development
• Collaborative and inclusive team culture
• The chance to make a tangible difference in the lives of animals worldwide

Your Responsibilities:

• Proactively identify and engage new high-value donors through networking, research, and cross-functional collaboration.
• Develop personalised engagement plans, including face-to-face meetings, exclusive events, and regular updates.
• Utilise our CRM system (RE NXT) to ensure accurate donor data management and reporting.
• Create compelling proposals, tailored presentations, and engaging materials to captivate prospective donors.
• Represent World Animal Protection at external events, conferences, and meetings.
• Foster strong relationships with internal teams, particularly Communications and Campaigns, to enhance donor engagement.
• Ensure compliance with ethical fundraising practices and data protection regulations.

The Ideal Candidate:

• Significant experience in managing high-value relationships and fundraising initiatives.
• Excellent interpersonal, communication, and negotiation skills.
• Proven ability to craft effective fundraising proposals and reports.
• Strong cross-functional collaboration and organisational skills.
• Comfortable working in a global, multicultural environment.
• A high degree of emotional intelligence and sensitivity to donor needs.

Join our Mission to End Animal Cruelty and Suffering

At World Animal Protection, we are driven by a powerful vision: a world where animals live free from cruelty and suffering. Our global food system strategy aims to end factory farming and create a humane and sustainable food system that puts animals first.

If you share our passion for protecting animals and are ready to make a meaningful difference, we want to hear from you. Apply now and become part of a dedicated team working towards a compassionate future for all creatures.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are seeking a skilled and compassionate HR Manager to join our team and support our mission by overseeing all aspects of human resources management within our organisation. 

The successful candidate will be responsible for developing and implementing HR strategies, policies and procedures, ensuring compliance with relevant laws and regulations, fostering a positive work environment, and supporting the professional development of our staff.

This role is important to the charity’s success. People are our most important asset, and you will be the one to ensure we have a happy and productive workplace where everyone works to realise our established mission and objectives. Promoting the organisation’s values and shaping a positive culture is a vital aspect of the role.

Reporting

This role reports to the Director of Finance and Administration.

Key Responsibilities

1. Recruitment and Onboarding:

· Develop and implement effective recruitment strategies to attract top talent.

· Coordinate the hiring process, including job postings, interviews, and offer negotiations.

· Facilitate smooth onboarding processes for new employees, including orientation and training programs.

2. Employee Relations:

· Advise employees and management on HR-related matters.

· Handle employee inquiries and concerns, providing guidance and resolution as needed.

· Conduct investigations into employee complaints or disciplinary issues and recommend appropriate actions.

· Nurture a positive working environment.

3. Performance Management:

· Oversee the performance appraisal system, including goal setting, performance evaluations, and feedback mechanisms.

· Provide support and training to managers on performance management best practices.

· Identify opportunities for employee development and career advancement. Assess and monitor training programmes.

4. Policy Development and Compliance:

· Improve and maintain HR policies, procedures and initiatives in accordance with legal requirements and organisational strategy.

· Ensure compliance with relevant employment laws and regulations.

· Keep abreast of industry trends and best practices in HR management.

5. HR Administration:

· Maintain accurate employee records, including personnel files, absence records and HR databases.

· Prepare and analyse HR metrics and reports to inform decision-making and identify areas for improvement.

Qualifications

• Bachelor’s degree in human resources management or a related field. CIPD certification is essential.
• Proven experience in HR management, preferably in the charity sector or a similar non-profit organisation.
• Strong knowledge of UK employment laws and regulations.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships at all levels of the organisation.
• Demonstrated ability to handle confidential information with discretion and integrity.
• Solid organisational and time management skills, with the ability to manage multiple priorities and deadlines.
• A proactive and solution-oriented approach to problem-solving.
• Commitment to the mission and values of our organisation.

This is an exciting opportunity for an experienced HR professional to contribute to the success of our charity and make a meaningful impact in the lives of others. If you are passionate about HR and dedicated to supporting our mission, we encourage you to apply.

Meningitis Research Foundation is an equal opportunities employer. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, disability, religion, or age.

The new Head of Impact Partnerships (International) role will be responsible for overseeing the expansion of our grantmaking, our research, convening and campaigning work from the UK to our growth regions in the US (Miami, Austin, Las Vegas), Brazil and Italy.  The Head of Impact Partnerships (International) will identify, support and convene our charity partners to deliver a series of high quality, impactful projects that deliver on our mission. In the US, Brazil and Italy, our strategic goals are to support young people from underrepresented backgrounds into STEM careers and to mobilise the global network of motorsport employers to adopt inclusive recruitment and retention strategies. 

Rights & Security International (RSI) is seeking a Team Leader on International Civic Space to help us take our international work to the next level, especially in Latin America and East Africa. The successful candidate will lead our engagement strategy across Global Majority countries while building and supporting coalitions around country-specific projects.

Fluency in Spanish is required.

**You must have a right to work in the UK and plan to be based here.**

Role overview:

After two years of coalition-building with partners, we have developed a network of relationships with human rights activists and groups in El Salvador, Colombia, Brazil, Kenya, Indonesia, the Philippines and elsewhere. We are looking for a strong organiser and human rights advocate to continue building this network and help other groups organise to create impact.

We aim to facilitate civil society groups’ engagement with UN and regional human rights bodies, support grassroots-led research projects through small grants, and facilitate collaborations on shared advocacy projects.

This position reports to the Executive Director and supervises the work of the Eastern Africa Human Rights Assistant (EAHRA).

Person specification:

· Degree in law, human rights, public policy, international development or another relevant field.

· Fluency in spoken and written Spanish as well as English.

· A minimum of 4 years of experience in international human rights advocacy or relevant community organising, including at least some experience in building or leading coalitions.

· Experience in designing and implementing effective plans to achieve reforms.

· Familiarity with the social and political landscape of at least one country in Latin America.

· A record of drafting and publishing human rights analyses or advocacy documents.

· A strong commitment to diversity, equity and inclusion in the workplace, and solid experience of work in multi-cultural environments.  

Optional qualifications:

· Expertise in one or more of the following areas: counter-terrorism issues, climate justice, migrants’ rights, or technology and privacy.

· Please tell us if you are fluent in any languages other than English and Spanish.

Responsibilities:

· Create and lead advocacy strategies with partners at the national level in countries such as El Salvador, Colombia and Kenya to stop the human rights abuses that governments commit in the name of ‘national security’.

· Help civil society partners in Global Majority countries take advantage of international advocacy opportunities, including via the Rise Network.

· Oversee a small research grant programme.

· Lead RSI’s role in a major international coalition for civil society on counter-terrorism and human rights.

· Supervise the work of the Eastern Africa Human Rights Assistant.

- Other tasks as assigned by the Director.

To apply: Please submit your CV and complete the application questions on Charity Job.

RSI strives to be diverse, equitable and inclusive. We treat all staff and interns like team members and encourage everyone to bring their full selves to work. We welcome applications from candidates from groups that have historically been underrepresented in the human rights, legal or policy fields, and/or who are from communities that have been directly impacted by the issues we address in our work. We also welcome applications from people who are re-entering the workforce after time away. All applications are considered on an equal-opportunity basis.

By submitting your application, you consent to our processing and retention of your personal data to the extent, and for the time period, necessary to consider the application. We will keep your application on file for no more than six months.

Leadership and Engagement Coordinator

Contract: Permanent, Full Time, 35 hours per week

Salary: £27,679 - £29,063 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:
Want to use your great organisation and coordination skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Leadership and Engagement Co-ordinator to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid Leadership and Engagement team is responsible for facilitating high levels of performance across WaterAid, through the development of integrated leadership, learning, engagement and internal communications strategies.

About the Role:
As our detail-oriented and problem-solving Leadership and Engagement Co-ordinator you will provide high quality co-ordination, administration and project support to the Leadership & Engagement Team.

In this role, you will:

• Co-ordinate logistics and provide administrative support for our learning, management and leadership programmes across WaterAid, including co-ordinating participant lists and invitations, logistical and travel administration, collation and production of materials, booking meetings, gathering and analysing evaluation data and other associated tasks.
• Provide administration of our learning management system (LMS), including managing users and all other LMS administration including setting up new starters and generating course completion reports.
• Provide administrative support for the pro bono coaching programme.
• Provide administrative support for psychometric assessments and 360-degree feedback including setting up assessments and managing responses.
• Monitor the Learning inbox and respond to and escalate queries as appropriate.
• Process invoices and expenses, ensuring complete and accessible records and reports on reasons for variances and provide cover for the Internal Communications and Engagement Officer.
• Provide contract management support ensuring compliance and best practice including the upload and registration of all Leadership and Engagement Team contracts on to WaterAid's contract register.
• Maintain Leadership and Learning pages on the global intranet.
• Support and update the global induction, keeping online resources up to date and supporting local People Teams with their local inductions. Project manage the global induction programme for senior leaders.
• Book, support and contribute to in person and virtual team meetings.
• Update & maintain learning resources and team files ensuring effective filing systems and GDPR compliance for the Leadership and Engagement Team through data cleansing and maintaining data security and integrity.
• Collaboratively work across the Leadership and Engagement Team, providing support and cross cover when necessary, including ensuring that all new team members are fully inducted and have access to and can use all relevant systems.

About You:

• Proven experience in providing excellent co-ordination and administration support to a team or an individual - including diary management and organisational skills.
• To be brilliantly organised and motivated by the desire to support others to be effective and efficient in their work.  
• Strong time management and prioritisation skills with the tenacity to problem solve.
• Excellent accuracy and attention to detail.
• To be a good listener with great interpersonal and communication skills (written and verbal) including across geographical and cultural boundaries.
• A flexible and pro-active approach to work including the ability to identify and manage multiple and changing priorities in a fast-paced environment.
• Digital literacy with good IT Skills and ability to use Office 365 tools of Outlook, Word, PowerPoint, Excel and SharePoint and set up virtual meetings on MS Teams.
• Integrity and the ability to act with discretion and respect confidentiality.
• The ability to work calmly under pressure and drive tasks through to completion.
• A positive, outgoing, helpful disposition and a team player, able to work in a collaborative and adaptable way.
• The ability to represent the Leadership and Engagement Team across a range of local and global key stakeholders (internal and external), including external suppliers.
• An interest in Learning and Development and commitment to personal learning and development.
• A working style that reflects WaterAid's values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Although not essential, we also prefer you to have:

• Experience in learning and development administration.
• Experience of using a Learning Management Software.
• Some knowledge of e-Learning.
• Ability to speak and write in French, Portuguese or Spanish would be an advantage.
• Experience of working in an international team and operating in a matrix structure.
• Experience or knowledge of the development sector.

Closing date: Applications will close at 23:59 on Monday 15^th July. Availability for the first virtual interviews is required from 29^th July to 2^nd August. Final interviews will be in person at our office in Canary Wharf, London between 5^th to 9^th August.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

About LMN

LMN is a network of 23 diverse organisations and 9 associate member groups all concerned about human rights, social justice, and the ecological integrity of the planet, particularly the negative impacts of London-linked mining companies on communities and ecosystems around the world. All groups are united around LMN's Statement of Purpose.

About the role

Are you interested in supporting and working in solidarity with communities affected by UK based mining companies and UK finance? Want to lead and inspire a dynamic and growing organisation holding the powerful to account? LMN has been undergoing a period of growth and needs a coordinator who can take the organisation to the next level. 

As the Coordinator of LMN, you will be responsible for:

• providing effective and strategic leadership to ensure the smooth running of LMN
• working towards the shared objective of holding London-based mining companies to account
• strengthening and developing networks of solidarity with mine-affected communities
• leading on the development of a vision for LMN. 

About you

The ideal candidate will be committed and well-organised, with experience of leading and organising small campaign groups and/or charities.

A natural communicator with excellent written and oral skills, you’ll be experienced in working with grassroots communities or mining related organisations and managing differentials of power and privilege. On a personal level, you’ll be an adept problem solver capable of working under pressure, managing a small team, and prioritising your own workload. Most importantly, you’ll be a person passionate about social and climate justice issues in the UK and in the Global South and building strong networks of solidarity. 

This will be a position that you can truly make your own, in a field of work that is becoming increasingly relevant in relation to both climate change and global resource justice.

Summary

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

• Ensure that the Women on the Front Line (WFL) programme strategy and implementation stages are clearly communicated to stakeholders on regular basis.
• Ensure that Mrs Welby is aware of all developments, decisions and issues, building her suggestions and directions into the planning and outworking's of the WFL work.
• Maintain and proactively lead an effective comms strategy for the WFL work for both internal use and external focus. Including producing a bi-annual newsletter.
• Manage translation of the newsletter and any other relevant communications.
• Maintain strong relationships with international WFL champions working closely with the Women on the Frontline Follow-up Coordinator.
• Manage the web developers, toolkit designers, proofreader, and other contractors to deliver projects on schedule and budget. For example, building the website and designing the toolkit.
• Hold the web developers and other contractors to account for hitting targets in design and implementation stages.

• Provide comprehensive understanding of budgets and accounts for the WFL work and be able to participate in, draft and defend funding applications to charitable trusts for funds for future WFL work.
• Organise all administrative support for the WFL international retreats by: supporting visa application processes; negotiating prices of air travel; booking travel; working with in-country supporters to find accommodation and plan / support international WFL stakeholders in joining retreats from countries other than the UK.
• Maintain positive relationships with the largely volunteer WFL committee leaders, ensuring diary commitments for the WFL work are upheld and volunteers are aware of and able to participate in regular meeting cycles and events.
• Responsible for the day-to-day administration of WFL. For example, booking regular WFL meetings, setting up online meetings, taking minutes and actions in meetings, circulating minutes to stakeholders.
• Write reports to senior managers, trusts and funding bodies.

• A salary of £15,567.20 (FTE £38,918) per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
• 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
• Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
• Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies

Permanent role, full time 35 hours per week. Salary between £48000.00 - £55000.00 per annum

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

Mothers’ Union, founded in 1876 is a women-led volunteer Christian movement, with a membership of four-million people around the world, 36,000 of whom live in the UK and Ireland. Members express their faith through action in their local communities, aiming to create a world where every individual can reach their full potential, by ending poverty, injustice and violence.

We are looking for a dedicated and passionate Head of Philanthropy and Partnerships. This brand new role marks an exciting chapter in our history. This is a brilliant opportunity to start a major giving programme in an organisation with lots of great connections and networks.

What we do

Although a Christian movement, we work with people of all faiths and none to develop communities, strengthen families and advocate for change. Members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives. 

Our work combats injustice, violence and poverty at local, regional and national levels. From a literacy and agriculture project in the Democratic Republic of Congo, through to consultative status with the United Nations commission for the Status of Women, where we share our grassroots knowledge and experience to help  shape international policy and approaches to women’s rights and  empowerment. These are just two examples of how we put our faith into action.

About the Role

As the Head of Philanthropy and Partnerships, you will be responsible for developing and implementing strategies to secure major donations from individuals in the first instance. You will also manage the Senior Trusts & Foundations Manager. You will work closely with the Head of Individual Giving to ensure income targets are met or exceeded, contributing to the sustainability and growth of Mothers’ Union.

In this pivotal role, you will be at the forefront of driving impactful philanthropy and partnerships for Mothers’ Union. You will develop and execute a dynamic strategy to secure major donations, ensuring the annual income targets are met. You will nurture key relationships with existing donors, ambassadors, celebrities, and potential new supporters, leveraging these connections. You will build and manage a robust pipeline of supporters, ensuring continuous growth and rejuvenation.

About you

You are a seasoned fundraising professional with a proven track record of securing substantial donations from high-net-worth individuals. Your strategic mindset and innovative approach enable you to develop and execute successful fundraising initiatives that drive results. With your exceptional communication skills and keen attention to detail, you cultivate strong relationships and collaborate effectively across all levels of the organization. Motivated by a genuine passion for the work of Mothers’ Union, you bring resilience, positivity, and a can-do attitude to everything you do. You will thrive in an environment of learning and make a huge impact.

Working Hours: Full time 35 hours per week

Please refer to our job description for more details.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 7%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Job. The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The closing date for applications is 11 July 2024. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Hours: Full time

Pay: Up to £41 000 GBP (depending on experience)

Duration: Permanent

Location: Manchester, UK (Hybrid working available)

The Learning Design Specialist to design and coordinate development of learning solutions for humanitarian emergency preparedness.

The Learning Design Specialist at UK-Med is pivotal in enhancing the preparedness and competence of healthcare professionals for humanitarian emergency response initiatives.

The Learning Design Specialist focuses on efficiently designing and coordinating development of targeted training programs for both internal organisational audiences and external partners. The goal is to ensure that our Core Staff and a Register of approximately 1200 healthcare professionals worldwide are thoroughly equipped to provide exceptional care, leading to positive outcomes for the patients and communities we serve.

The Learning Design Specialist willinnovate and refine UK-Med's training content, ensuring it meets the specific needs of a diverse, global workforce. Expand the learning portfolio, incorporating digital, in-person, and simulation-based training tailored to strategic priorities. Establish and nurture partnerships to enhance our bespoke learning offerings, ensuring they meet the dynamic needs of our partners and maintain industry-leading standards.

The Learning Design Specialist will provide expert advice and support on designing effective learning solutions for external partners and conduct engaging and effective training sessions, both online and face-to-face, catering to the varied learning preferences and needs of the participants.

You will have a positive and flexible problem-solving approach and be willing, able, and ready to deploy to support all UK-Med programmes and projects.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference.

How to apply

We strongly recommend that you read theCandidate Information Pack - Learning Design Specialistbefore applying for this role.

To apply, please submit a current CV and a supporting letter (no more than 2 pages) that includes a detailed explanation of your suitability for this post with specific reference to the essential criteria in the person specification.

Applications must be submitted through our online jobs portalno later than Friday 5th July, 2024.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Are you passionate about building impactful relationships? Do you want to help shape a growing community of leaders focused on solving problems of poverty in the United Kingdom?

In the Community Manager role, you will focus on building offerings and opportunities that support our UK Fellows to accelerate and sustain their impact. Your day-to-day work will range from listening and talking with Fellows to delivery of events and initiatives. The role is full of autonomy and creativity, and we are looking for a self-starter who has experience building communities and delivering impactful communications. 

You will report to the UK Programme Director and work closely with the UK Programme Manager and Acumen Academy's global community & marketing teams.

Your key responsibilities will be:

• Build & manage relationships with UK Fellows to understand their needs and inform our support strategy

• Design & deliver engagement and communications initiatives e.g. Fellows newsletters, regular and tailored touch-points

• Understand & facilitate value-add connections and opportunities e.g. connections to mentors, experts, funders 

• Design & deliver community initiatives that extend connection, knowledge and skills e.g. running in-person events, online workshops

• Design & deliver engaging communication campaigns that amplify and elevate the impact of Fellows e.g. writing case studies, blog posts, social media, public newsletters

• Track & evaluate the engagement and effectiveness of support initiatives e.g. feedback loops, data collection, impact reporting

• Build & manage partnerships with external partners e.g. event partners, media outlets

• Work in partnership with Acumen Academy’s global community and marketing teams to extend global opportunities, share learning and create consistent messaging

Qualifications and skills:

• You have a strong track record of delivering community initiatives that engage and bring value to an audience e.g. in-person events, online workshops, mentorship programmes

• You are a strong written communicator who takes pride in creating content that tells an impactful story - and can point to a portfolio of newsletters, blog posts, and case studies

• You are always using data to learn and refine, and people often tell you that you have a strong eye for detail

• You are a highly organised self-starter who turns ideas into action with an ability to manage competing priorities across a range of different tasks

• You have a strong track record of building relationships with a diverse range of internal and external stakeholders - such as charity and social enterprise CEOs, global colleagues, corporate partners

• You are committed to changing the way the UK tackles poverty, and aspire to live by our values: generosity & accountability, humility & audacity, listening & leadership, integrity & respect

Other nice to haves (not required):

• You have experience designing and executing public events online and in-person

• You are confident with Canva or using portions of  the Adobe Creative Cloud (Photoshop, Illustrator) 

• You are confident using  online communication tools, such as Hubspot, to manage social media

• You are confident using digital tools to create surveys, conduct analysis & synthesise information

• You have an understanding of the UK social sector built from first-hand experience supporting social leaders

• You have a background working in a fast-paced environment with purpose-driven organisations

About UK Acumen Academy  

UK Acumen Academy is a regional partner of Acumen Academy, the world's school for social change. At Acumen Academy, entrepreneurs learn the hard skills required to build scalable solutions to poverty and hone the harder skills of moral leadership to reimagine and build a better world. Acumen Academy has over 600,000 online course-takers and a global community of over 1,600 Fellows who are leading solutions that redefine the future of food, education, healthcare, workforce development, and more.

UK Acumen Academy exists to identify extraordinary leaders committed to solving problems of poverty in the United Kingdom, and equip them with the knowledge, skills, and community needed to deepen their impact. In 2020 we launched the UK Acumen Fellowship - a reflective, cohort based leadership programme. On completing the programme, Fellows join “The Foundry”, a diverse community working across sectors and geographies to build a world based on dignity. As part of their lifelong accompaniment, they gain access to capital, coaching, and on their journey to creating social change.

Today we have 65 UK Fellows, who are Founders, CEOs and senior leaders building innovative solutions that have impacted over 1.4 million lives. We are a small organisation with big ambitions to scale the impact of this remarkable community, offering the right candidate a great opportunity for personal and professional growth.

Employee Benefits at UK Acumen Academy

We care about our people and giving them the things they need to succeed, and we are passionate about UK Acumen Academy being a great place to work. Wherever possible we aim to give each person responsibility to choose when and where they work, and to find the right balance between team-based and home working. We have shared office space in Somerset House, and for those working at home we’ll provide you with a laptop and an allowance to get yourself set up. Our pro-rata benefits include:

• Flexible working

• 33 fully flexible holiday days (including the 8 UK bank holidays)

• £600 annual budget for learning and development

• Access to all Acumen Academy’s online courses free of charge

• Monthly in-person team days

• Monthly working-from-home allowance

• Enhanced maternity and paternity leave

• 3% employer pension contribution

How to apply

Please note we are only able to accept applications from candidates who have the right to work in the UK.

• Stage 1: Submit your online application (tell us what you can do)

• Stage 2: Invited to a video interview with UK Programme Manager, with a a short case-study exercise to complete ahead of the interview (show us what you can do)

• Stage 3: Invited to an interview with the Acumen Academy team

We are committed to building a community that represents the remarkable diversity of the UK. We know that means we have to make an intentional effort to understand and accommodate people’s different needs. If you’ve read this far, and you like the sound of the job, but you would need adjustments to be made to support you to apply, interview or join the team – please get in touch with us.

If you apply, we will process your personal data for recruitment purposes only and in accordance with our Privacy Policy.

About Us

Fundraising and Supporter Development (F&SD) provides a fundraising and alumni engagement function in support of King’s College London. We are proud to work with colleagues across the university and its health partners to help them serve society through world-leading education, research and healthcare. 

Our work also includes a partnership with the Maudsley Charity in support of children’s mental health initiatives between the university’s Institute of Psychiatry, Psychology and Neuroscience and the South London & Maudsley NHS Trust.

We are a committed team that brings together fundraisers working across different channels, alongside colleagues who promote King’s College London’s engagement with its worldwide alumni community. Our work is underpinned and enhanced by a range of dedicated professionals in supporting areas covering proposition development, supporter engagement, supporter operations and business operations.

We have an impressive, well-established track record of success in securing support that allows the university and partners to deliver on their missions. This includes our global, award-winning World Questions: King’s Answers campaign, which set the standard in the sector and enabled us to raise substantial funds to help tackle some of the world’s biggest challenges. Ambitious and innovative, the team has won awards such as a CASE Platinum Award for Fundraising and a CASE Gold Award for Donor Relations and Stewardship. We are strongly values-driven with a focus on sustaining an excellent and supportive culture, which we see as key to creating a successful team that can support the university and its partners in making a real and positive difference to the world we live in.

More on King’s College London

King’s College London is an internationally renowned university delivering exceptional education and world-leading research. The university is dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place.  Through its commitment to exceptional education, impactful research and genuine service to society, King’s College London is creating positive change in its communities, both in London and on the world stage. The Strategic Vision 2029 looks forward to King’s College London’s 200th anniversary in 2029 and sets out ambitious plans in five key areas:

· Educating the next generation of change-makers

· Challenging ideas and driving change through research

· Giving back to society through meaningful service

· Working with our local communities in London

· Fostering global citizens with an international perspective

About the role

We are looking for an exceptional Senior Philanthropy Manager - Trusts & Foundations (Health) to join our Fundraising & Supporter Development team to significantly increase philanthropic income for health fundraising priorities across King’s College London.

The successful candidate will use their fundraising experience and communication skills to secure major gifts (£100K+) in support of King’s College London’s health priorities from Trusts & Foundations (T&F).

The postholder will be responsible for securing and stewarding significant philanthropic gifts working in partnerships with senior stakeholders of the University.

This is a permanent position. We welcome applications from those seeking part-time and flexible working - minimum of 0.8FTE. F&SD has a hybrid working approach, with a minimum of 40% of time in the office. Typically, this equates to two days per week, but we’re very happy for colleagues to be in more frequently if they so wish.

To apply, please click “Apply Now”.

Are you an experienced programme manager able to engage and drive impact with a diverse range of stakeholders, including leading retailers and their UK and ROI suppliers and labour providers, to achieve impact?

Then this could be the position for you.

We are looking for an experienced Programme Manager to manage our UK and ROI Consumer Goods programme in which you will work closely with the 10 major UK supermarkets and other large companies who sponsor the programme.

In this varied role you will provide day to day management, oversight, strategic input, helping to manage and grow the programme. You will engage and work with the established Consumer Goods steering group and their sub-contractors and suppliers, as well as engage more businesses in the programmes and build on the many opportunities to further our work. You will also deliver interactive training workshops for businesses and ensure Stronger Together continues to develop guidance and good practice in the UK and ROI, and work successfully with our partners.

You will work from home, line manage two of our Programme Co-ordinators, and will join a friendly, supportive, and committed global team, and contribute towards creating systemic change.

Who you are:

• An experienced project manager with an in-depth understanding of the consumer goods industry and experience managing senior corporate sponsor relations
• A professional who has worked with or within the consumer goods sector on responsible business behaviour and with a good knowledge/understanding of modern slavery, responsible recruitment, and ethical labour practices
• A great organiser, with the ability to set and meet demanding targets and deadlines, and to hold others accountable to those
• An excellent trainer, with experience of preparing and delivering training to businesses • Someone with an interest in being involved in operations as well as strategic thinking
• An excellent communicator, with experience of developing and building new successful working relationships with a range of stakeholders, as well as confidence in representing the programme professionally at a variety of events
• Someone with experience of measuring and demonstrating impact
• A motivated and enthusiastic worker, able to work independently and with remote colleagues/stakeholders, delivering day-to-day workload with minimal supervision
• Someone with a good eye for detail, whilst retaining sight of the bigger picture
• An individual with permission to work in the UK.

The role is varied with opportunity to support strategy development and plans across the UK and ROI, implement them and try out new ideas. You will work remotely, but in close cooperation with the Co-CEOs, other Programme Managers and the rest of our team.

Who we are: We are an impact driven, not for profit organisation that provides businesses with practical training, resources, business services and collaborative programmes. We work across three continents and within multiple sectors with many organisations to achieve our wider vision of a world where all workers are recruited responsibly and have fair work, free from exploitation.

What we can offer you

• A permanent, full-time or 0.8 FTE contract with an initial six-month probationary period
• Competitive salary (salary band £39,861-51,248 gross annually for full-time, pro rata if part-time) and enhanced employee benefits
• Being part of a growing, innovative, and exciting not for profit organisation
• A friendly global team which is passionate about and committed to fair work, responsible recruitment and systemic change
• Flexible and family-friendly working arrangements
• UK-home-based, with regular in person and online meetings and social team gatherings.

How to apply

Please send us your CV and motivation letter (max. 2 pages of A4) outlining the skills and experience you have that meet the requirements of this role as outlined.

Timeline

• Application deadline: 23:30 – Sunday 7th July
• Shortlisting: w/c 8th July
• First interviews: w/c 15th July

About the Organisation

Together We Learn is a small international development charity with a vision to break the cycle of poverty in Ethiopia by enabling disadvantaged children to access quality education.

We have been working closely with our Ethiopian partner organisation for over 25 years to achieve this. Our UK team is a small, close- knit team that supports the fundraising, international communications, and project delivery of the Ethiopian team.

Our approach is to work alongside state education infrastructure, addressing a range of needs related to access to and quality of education, as well as children’s wellbeing.

Our work with schools includes school infrastructure projects - providing safe, local schools - and supporting teachers with training and resources to inspire children to flourish in the classroom. We also work closely with the children, their families and communities to understand and address the issues they face at home and how these impact their ability to attend and concentrate in school.

We are at the start of a new strategic phase with a focus on building the capacity of our Ethiopian partner organisation to shift the power and be more locally-led in our work.

We are particularly interested in hearing from candidates with a connection to Ethiopia, or from the African diaspora.

Sponsorship Coordinator

The Role: The Sponsorship Coordinator works closely with the Ethiopian team to facilitate sponsor communications and support the smooth delivery of our student sponsorship programme. They are responsible for reviewing and sending student updates collected by the team in Ethiopia to our international sponsor community; liaising with the Ethiopian team to deliver key sponsorship activities; and engaging new and existing sponsors in the sponsorship programme.

Reports to: Chief Executive
Hours: 15 hours per week (part-time role 40%)
Salary: £8,620 per annum (21,548 pro rata)
Location: London office, preference for hybrid working, remote applications considered, employee must be living in the UK.

(We are also seeking a part-time Project Coordinator (40%) and would consider applications to work in both roles. If you wish to apply for both, please state this in your cover letter)

Responsibilities

Ethiopia team liaison and sponsor communication (70%)

• Work closely with the Sponsorship Manager and Coordinators in Ethiopia to ensure the timely and effective delivery of sponsorship activities and reporting.
• Maintain good relationships with sponsors by responding to sponsor enquiries in a prompt and friendly manner and encourage continued support for the sponsorship programme through the provision of engaging, informative and culturally aware/sensitive student updates and newsletters.
• Manage a small pool of student volunteers to produce quality reports for sponsors.
• Facilitate additional monetary gifts from sponsors to their sponsored student including individual gifts, private school support and home improvement.
• Monitor sponsorship finances, including use of Salesforce, checking sponsorship payments are received and seeking to resolve any finance problems.
• Safeguard the data relating to sponsors and beneficiaries in line with the organisation’s policies.
• Assist in the promotion of the programme to recruit new sponsors and promote the sponsorship programme on occasion, through online initiatives or attending events.

Monitoring and evaluation (20%)

• Support monitoring and evaluation of the programme by ensuring the timely collection of data by the team in Ethiopia, collating, analysing and formatting data for review, leading discussions on impact review and supporting discussions for continuous programme development. Including managing office volunteers to support our work in these areas.
• Support the Ethiopian team to track and understand markers of good quality, sustainable programming and to continuously improve upon these.

Other (10%)

• Support with building the capacity of the Ethiopian team through working practices and training in relevant areas.
• Support the Ethiopia sponsorship team to develop, include and adhere to programme policies and procedures, with special attention to safeguarding.
• Communicate about our work with stakeholders via writing blogs, newsletter and Annual Report chapters.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended in the light of the changing needs of the organisation. 

Person Specification

The lists below specify qualities and experience that we feel would be essential or desirable for this role. However, we would like candidates to apply regardless, if you can provide an explanation for why another skill, experience, or characteristic makes you a good fit for this role.

Essential

• Understand and share the organisation’s vision and mission
• Ability to work remotely within an international team, working sensitively across cultures, respecting differences and collaborating for a shared goal
• Motivated, with a friendly, helpful attitude
• Excellent organisational and time management skills
• Good written and verbal communication skills
• Proactive approach to addressing problems and identifying solutions
• Good attention to detail, producing work of a high quality
• Proficient with Microsoft packages, including Word, Excel and Publisher

Desirable

• Experience of working across cultures
• Experience in admin, NGO work, or in an education setting
• Understanding of global poverty issues, pedagogy, work to support children, or international development
• Experience of working or living in Ethiopia, or other developing countries, or a connection to habesha or other African culture
• Relevant degree

How to Apply
To apply for the role please read the job description above and send your CV and a cover letter. The cover letter should include the reason for your interest in the role, how you meet the person specification, or what skills you could bring to the role, and how the part-time role fits with your situation.

Applications will be reviewed after June 30th and interviews will be scheduled for the week commencing 6th August.

(We are also seeking a part-time Project Coordinator (40%) and would consider applications to work in both roles. If you wish to apply for both, please only apply once and state this in your cover letter)