Event management jobs

Join the Experts in Social Media Moderation

At Social AF, we are proud to be one of the UK’s leading social media moderation agency for the third sector. Working with some of the biggest household names, we support regional, national, international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.

From delivering community management to supporting virtual fundraising events, we’ve helped our charity partners raise over £25 million through digital campaigns. As our reputation and client base continue to grow, we’re seeking an experienced and strategic Social Media Moderation Manager to lead this next phase of our journey.

Why This Role Is Exciting

You’ll play a vital role in a high-growth, purpose-driven agency that’s making a real difference. This is an opportunity to:

•  Lead the development and growth of our social media moderation service - and grow with us

•  Build and nurture long-term relationships with our charity partners

•  Grow and manage a talented team of moderators and team leaders

•  Shape how charities interact with supporters online

•  Contribute to the strategic direction of a respected and fast-growing agency

What We're Looking For

Essential Skills & Experience

• 3+ years of hands-on social media moderation experience (either directly for a charity or via moderation agency)

• Proven experience in line managing and developing a high-performing team

• Excellent written and verbal communication skills

• Strong client relationship management abilities

• Exceptional organisation and time management

• High attention to detail and a proactive, self-starting approach

• Flexible and adaptable under pressure

• Strong team player with a collaborative mindset

Desirable

• Knowledge of social fundraising challenges and online supporter journeys
• Experience working within a digital agency or with multiple client accounts
• Understanding of community management metrics and reporting

How to Apply

Please read the job description in full before sending in your application. Apply by using the ‘Quick Apply’ function, please send:

1. Your CV

2. A short cover statement (max 300 words)

3. Responses to the following:

   • Please tell us about your experience of moderating charity social media accounts at scale. (Max 300 words).

   • Please tell us about your line management experience. (Max 300 words).

   • What excites you about joining Social AF? (Max 300 words)

Please note that we will only accept applications via the CharityJob website. 

At Social AF, we are committed to building an inclusive team that reflects the diverse communities we serve. We welcome applications from candidates of all backgrounds, identities, and experiences—even if you’re not sure you meet every requirement.

We are seeking a passionate, connected and well-organised leader, to manage and develop our Church Engagement team and mission with UK churches, networks, community groups and volunteers. The role requires someone who is motivated by their Christian faith and has a passion to inspire and influence the UK Church to show love, strengthen faith and bring joy to millions of people across the Middle East and North Africa.

As we look towards our 30th anniversary, we want to inspire a new generation of churches and individuals to engage with global and local mission; to raise awareness and understanding of the Church in the MENA and to increase engagement, giving and prayer.

The Church Engagement team sits within the External Engagement Department, which covers areas including communications, publications and resources, press and media, digital content and marketing, fundraising appeals, church engagement, events and volunteers. Teams work closely together on shared activities to ensure that the strategy is connected and delivers a coherent public message, maximising every potential opportunity to increase income and deepen understanding and engagement. Other office staff include those focused on operations and finance, as well as a small Development Team engaging with major donors.

KEY RESPONSIBILITIES

This role will allow you to make a real difference to the lives of millions of people in the Middle East and North Africa.  You will help to manage, maintain and increase income and engagement through the following key responsibilities:

·Work with the team to implement strategies for growing key areas of income and engagement with churches and individuals, maintaining prospect lists, communicating with churches to resource and increase engagement.

·To manage, motivate and support a diverse team in different geographical locations and working patterns.

·To assist with delivering the church partnership and media projects programme, inviting church leaders and churches to join, helping research, prepare and send project proposals, reports and associated resources.

·To analyse current church giving patterns and identify pathways to increase engagement, levels and forms of giving (including individual giving in conjunction with other team members).

·Support with high-level giving church relationships and work with the Engagement Officer to mobilise ambassadors and volunteers within churches to encourage prayer for the MENA and church giving.

·Oversee SAT-7’s presence at events and conferences to maximise opportunities for engagement and increased reach with existing and new supporters.

·To assist with identifying current and future engagement resources to inspire and mobilise supporter churches and wider opportunities with denominations and Christian networks.

·Lead regular one to ones and promote the process of SAT-7 UK’s personal development plans for team members throughout the year e.g. conducting appraisals and mid-year reviews.

WHAT NEXT?

If this sounds like the right role for you and you would like to find out more, please see the Application Pack and apply via the SAT-7 UK website.

Looking for the next step in your fundraising career? Join our friendly team and help make things better for patients and their families at University Hospitals Coventry & Warwickshire.

UHCW Charity funds projects outside of the NHS budget, from tiny gel pillows to support premature babies' heads, to world-leading research into lung cancer. If you're ready to make a difference, UHCW Charity needs your expertise to join our expanding team.

Based in Coventry, you will coordinate and develop our community and events fundraising activity. This will include working with community groups, individuals, schools and more, as well as event management and working with teams across the Trust.

This is your chance to make a difference, whilst being fully supported as you develop your career with us.

Position: Community and Events Fundraiser

Responsible to: Fundraising Manager

Location: UHCW Charity, Main Reception, Coventry, CV2 2DX

Hours: 37.5 hours per week (full-time)

Salary: £27,000 - 34,000 (depending on experience)

Annual leave and pension:

• 35 days annual leave (including bank holidays)
• Company pension scheme with matched contributions of up to 7%

Closing date: 17:00 on Thursday 1st May 2025

Interviews: Date TBC

The Office Manager role is crucial to our very busy and friendly office of 14 people and is incredibly varied and interesting. The role requires someone to be friendly, flexible and adaptable, with strong communication skills, a hands-on attitude and the willingness and initiative to work with the whole team doing a variety of different tasks to achieve a common goal. You will be highly organised and be prepared to take on information in many forms and quickly translate this into action. You will be comfortable working with deadlines and priorities, managing your own workload and the expectations of others.  It is an incredibly rewarding role for someone who has the passion and commitment to help the Foundation address inequalities and to tackle poverty and inequality at a local level. No two days will be the same.

- You will need excellent communication skills, as you will often be the first point of contact for all enquiries, including grant applicants donors, and room bookings.

- You will support the fundraising and programmes team with running events and resident panels.

- You will be responsible for ensuring that the building is safe, well maintained and accessible to all staff, tenants and visitors, including sourcing and managing contractors.

- You will support the finance and fundraising teams with data entry and reporting, purchasing and reconciliations.

- You will also have the opportunity to delve into special initiatives, such as supporting our  strategic objectives around Diversity, Equity and Inclusion (DEI), the use of AI and environmental action.

The successful candidate will have the opportunity to learn about the voluntary sector, particularly learning about trusts and foundations and grant making, as well as developing skills in a variety of admin functions, such as databases, finance, premises and health and safety.

You will also have the opportunity to meet the organisations we fund and work with as well as actively contribute towards our pledge of meeting the ACF’s Funder Commitment on Climate Change and our DEI Strategic workplan (available on request). This will allow you to develop your skills at the Foundation, ranging from project planning, communication, finance, and customer service. You will also have an opportunity to work with our Fundraising and Communications team to help engage a range of supporters. Training will be provided for all your duties.

The role is ideal for someone either with existing office management experience or someone with administrative experience who is keen and ready to step up in their career, to take on more responsibility and join a small, friendly and dynamic team based in Islington.  If you are looking to develop your career in office administration whilst working for a community-based charity, can work on your own initiative and show that you’re a team-player, while delivering high quality admin support, then this could be the next role for you.

We are keen to receive applications from individuals with different levels of experience. There are lots of opportunities to test, learn and innovate at Cripplegate Foundation and Islington Giving.

More info in the candidate information pack

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

This is a brilliant opportunity to inspire our amazing supporters to fundraise for Breast Cancer Now. Your focus will be to develop marketing plans and campaigns for products across the community & events portfolio; from our flagship fundraising event the Pink Ribbon Walks and unique challenges such as Night in the Wild through to third party events such as the London Marathon and Great North Run. You’ll also work on the marketing of our community fundraising activity including DIY fundraising and in-memory giving.

It's an exciting time to join Breast Cancer Now, the charity is growing and the community & events programme continues to see incredible performance. Reporting into the senior marketing manager of community & events, you’ll be joining a collaborative and supportive team with great camaraderie where you’ll have the opportunity to develop in your role.

You’ll help to create engaging and compelling campaigns and communications to reach both new and existing supporters through digital and integrated campaigns. Working alongside the community & events marketing officer that you’ll line manage and the senior marketing manager, you’ll be planning, delivering and evaluating multiple campaigns at any one time; this variety and pace will enable you to gain great experience.

About you

You’re committed to raising money, have a passion for high-quality marketing, and want to work on some of the sector’s most high-profile products.

This role focuses on delivering integrated warm and cold marketing campaigns. Alongside the Marketing Officer and Senior Marketing Manager, you will develop and execute campaigns for our incredible portfolio of event marketing, inspiring tens of thousands to participate and raise millions for Breast Cancer Now each year. The role covers the full marketing mix, including paid social, email, print, direct mail, radio, and other relevant channels.

With strong marketing experience, you can skilfully plan and deliver campaigns across online and offline channels to reach targets. You have experience developing engaging direct response campaigns and excellent copywriting skills to create materials for different channels and audiences.

Passionate, creative, and detail-oriented, you bring exceptional project management skills and a drive to make a meaningful impact. You thrive in a fast-paced environment, working flexibly and adapting as needed.

Your project management experience enables you to oversee multiple campaigns while collaborating confidently with agencies, stakeholders, and teams to deliver quality work on time. A strong understanding of KPIs allows you to evaluate and optimize campaigns, applying insights to improve future performance. These skills also equip you to manage, support, and develop the Community & Events Officer.

This is an excellent opportunity to further develop your marketing skills in charity event fundraising. While experience in Community & Events fundraising is a bonus, we welcome applicants from other fundraising disciplines or relevant sectors.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

To support Breast Cancer Now’s commitment to a meaningful and positive induction process, staff members will be asked to consider coming into the office more frequently each week with their manager, team and line report, during their initial period of employment.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am on Monday 21 April 2025

First round interviews Wednesday 30 April and Thursday1 May 2025

Second round interviews Week commencing 5 May 2025

The Hampstead Community Centre is an independent charitable organisation founded by volunteers in 1976 and overseen by a board of local trustees.

The Centre is a busy and vibrant part of the community, hosting a variety of activities including an after school playcentre, holiday playschemes for 5-12s, under 5’s activities, over 60’s activities, classes, support groups, counselling, an outdoor food market and events.

This is an exciting opportunity to join a valued community organisation and lead a dedicated team. If you are a proficient manager who is also hands-on, this could be the ideal role for you. You will bring strengths around working with a board, operational excellence, sound financial acumen, innovative ideas and effective partnership building skills.

KEY DETAILS:

ROLE: Centre Manager

LOCATION: London

SALARY: circa £50,000 per annum

CONTRACT: Full time, negotiable/flexible working

The Centre Manager has full responsibility for operation of the Centre and the outdoor community market, leading a small team and reporting to the Trustees’ Management Committee. 

Amongst other criteria, the successful candidate will have:

v  Experience in a senior management role in a community or charitable organisation 

v  Experience of working with local authorities and user groups

v  Experience of fundraising and grant applications

v  Practical experience in buildings and retail management

v  A creative flair for marketing, digital media and event management

v  Enthusiasm for working in a team environment and motivating employees

If you would like to receive a full job description for this role with details on how to apply, please contact Faye Marshall at Harris Hill via the apply button.

Closing date for applications: 9am, Monday 21st April

Interview dates: To be confirmed

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Join Huddersfield Mission as our Centre Manager!

Huddersfield Mission is the foremost voluntary organisation in Huddersfield and wider Kirklees that works with people who are experiencing significant poverty, homelessness, poor mental health or addiction issues. We support about 1000 different people every year.

Are you a proactive and values-driven leader ready to oversee the daily operations at Huddersfield Mission? We are looking for a skilled individual to ensure our services run smoothly and continue to provide vital support to the Huddersfield community.

This crucial role demands excellent communication skills and the ability to design and implement effective processes to help others achieve and work more effectively. As Centre Manager, you will play a key part in implementing policies and procedures, ensuring compliance with Health & Safety and Volunteering guidelines, and co-leading on Safeguarding.

You will lead our operational teams, including café, premises, and room hire services, to deliver exceptional service while contributing to plans for future growth.

As a key member of the Huddersfield Mission Management Team, you will collaborate closely with the Chief Executive, Advice Service Manager, Board of Trustees, and sub-committees, contributing to the strategic direction of our organisation.

This is a fantastic opportunity for a proactive leader who thrives in a dynamic environment and is deeply committed to making a meaningful difference in the lives of people in Huddersfield.

Employee Benefits

• Attractive Salary with Contributory Pension
• Employee Support Scheme
• Subsidised Meals
• Friendly and Committed Team 

The Norwich Place Project Manager will have the ability to enthuse and inspire businesses to take action to meet the needs of communities across Norwich.

You will be a highly motivated, approachable self-starter who is able to enthuse a range of stakeholders with the ability to spot opportunities and act on them.  You will work in communities in Norwich to deliver and manage a range of projects.

Salary is on the BITC professional level 5 - minimum of £16,757 per annum (i.e. 0.6 FTE of £27,945 per annum) 

Closing date:                                 29 April 2025 

Interview date: 13 May 2025 (in person in Norwich) 

We are looking for an enthusiastic individual with a passion for working with people and experience in event coordination. 

About the National Pro Bono Centre:

The National Pro Bono Centre brings together charities dedicated to the providing pro bono legal services and improving access to justice.   We serve as a central resource for charities who help people seeking free legal advice and representation.  Our work fosters collaboration, coordination, and improved service delivery among stakeholders in the pro bono sector. Through our work, the Centre supports the wide range of pro bono projects and brokerage which charities provide; helping individuals and communities all over England and Wales get access to justice.

The role:

The ideal candidate will also demonstrate excellent operational and administrative skills and will be comfortable working regularly in a physical office setting. You will report to the Executive Director (who also works part time) and work alongside a small team consisting of the Project Director, the Head of Communications and Community Development, the Operations Manager and the Regional Pro Bono Support Officers.  You will also get to know our dedicated and friendly board of trustees and our freelance consultants.

Key Responsibilities:

Events Coordination:

• Assist in organising key London events for the National Pro Bono Centre, including:
  • The Commercial Litigators’ Forum (CLF) reception and other evening events and
  • Pro Bono Week events in early November.
• Collaborate with event leads and key stakeholders to define event objectives and support requirements.
• Serve as the main point of contact for speakers and attendees, providing logistical support leading up to and on the day of the events.

Justice Hub Management:

• Bring vision and energy to make the Hub an exciting, collaborative space for access to justice charities.
• Act as the key liaison point for the Founding Members and other organisations using the Justice Hub, managing desk and room bookings.
• Coordinate with the International Dispute Resolution Centre, where the Hub is based, in relation to the operational and administrative management of the Hub.
• Oversee booking systems, health and safety procedures, and office management for the Hub.

It is also anticipated that you will combine both aspects of this role in organising future events at the Justice Hub, bringing together key people from across the legal charity sector to collaborate and share ideas and best practice.

About you:

We are looking for someone with 2 to 4 years proven event management experience and strong office management knowledge. 

As part of the role, you will be required to work in the office at least 2 days per week, with the flexibility to travel to London for supplier and venue meetings when required.

The successful candidate will possess the following skills and qualities:

• Ability to build positive relationships with key stakeholders, charities, and both current and future users of the Hub. 
• Ability to work proactively and on your own initiative, identifying opportunities to streamline processes and improve efficiency, including for others. 
• Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
• Experience in setting up and improving administrative systems, particularly in relation to IT and office management.
• High level of accuracy and attention to detail with excellent written and oral communication skills.

Equal Opportunities Statement

We are committed to creating an inclusive environment for all who work with us and strongly encourage applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender, gender identity, gender reassignment, marital and civil partnership status, neurodiversity, pregnancy, religion or belief, sexual orientation and socio-economic background.

Data Protection

By applying for this role and sending your covering letter and CV you consent to NPBC using and keeping information about you or by third parties, e.g. referees relating to your application or future employment. This information will be used solely in the recruitment process. For unsuccessful candidates, the information will be destroyed within 6 months unless you have consented to extend this period.

About Us

For over 145 years, Leeds Jewish Welfare Board (LJWB) has been at the heart of the North Leeds community, offering vital support and social care services. Our Marjorie & Arnold Ziff Community Centre is a vibrant hub that brings over 1000 people together every month through inclusive events, engaging activities, and a welcoming space for all. From our lively café that offers a variety of Kosher food options, to our well-loved community programmes, we are dedicated to positively changing lives.

Role Summary

We are seeking a creative and dynamic Marketing, Media and Events Officer to join our team. You will be working closely with the PR & Marketing Manager to create engaging content for the company website, social media, blog and email. 

The marketing lead will also be responsible for in house events, managing and booking advertising as well as maximising local PR opportunities through good copywriting and relationships on the ground.

Key responsibilities

• You will support the PR & Marketing manager with the implementation of the marketing plan.
• You will ensure the integrity of the business’ brand(s) Leeds Jewish Welfare Board and Leeds Kosher Kitchen and deliver a high-quality approach consistent with the brand positioning.
• Crafting engaging content for our website, blog, social media, and email marketing, including the creation of video content.
• You will maximise local PR opportunities, including the creation and circulation of press releases, cultivating key relationships, and maximising the impact of events.

Requirements

· 2+ years of experience in a marketing-related role

· Strong copywriting and proofreading skills

· A confident and creative communicator

· Experience with Mailchimp, WordPress, and social media tools

· Knowledge of AI-powered content creation to enhance marketing strategies

· Organised, detail-oriented, and full of ideas!

· A confident, enthusiastic and accurate communicator both verbal and written.

· Strong copywriting and proof-reading skills

· High level of organisational skills with great attention to detail

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

· Experience of marketing tools such as mail chimp, WordPress, Facebook and other social media channels.

· Ability to use AI to help generate content and ensure high accuracy of work.

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.

We are looking for a highly organised events planner with a talent for managing every detail from start to finish and who can continue the success of our annual online conference, dedicated to helping people understand more about macular disease.

You will play a key role in our friendly and dynamic team, ensuring the successful planning and delivery of all elements of our annual conference. You will collaborate with internal teams to create engaging session content and speakers to drive engagement, participation and registrations. You will be responsible for managing budgets, overseeing marketing and promotion, and compiling post-campaign analysis to evaluate success and inform future strategies.

There will be other opportunities to support with engaging audiences including supporting our webinars and podcasts.

As part of our application process we will invite those selected for interview to complete a task related to the role.

In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list. 

We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

We are passionate about treating people fairly and as equals, doing so is instinctive to us. To Beat Macular Disease for all we know we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.

Gordon Moody is the UK’s leading charity dedicated to supporting individuals severely affected by gambling harm. Established in South London in 1971, we now operate specialist residential treatment centres across the UK, providing safe and supportive environments for recovery. In addition to our residential programmes for men and women, we offer relapse prevention, aftercare, and the unique Retreat & Counselling programme, combining short-stay residential treatment with ongoing at-home support. Our holistic approach ensures seamless care, including support for friends and family affected by gambling harm.

Job Summary:
We are seeking a dynamic and results-driven Fundraising & Events Lead to develop and implement an innovative fundraising and events strategy. Reporting to the Commercial Director, you will be responsible for creating and executing engaging campaigns, fundraising events, and partnerships to generate vital funds and raise awareness of gambling harm. This is an exciting opportunity for a motivated individual with experience in fundraising, event management, and donor engagement to contribute to our mission.

Responsibilities:

Fundraising Strategy & Campaigns

• Develop and implement a comprehensive fundraising strategy to meet income targets through individual giving, corporate partnerships, trust and foundation grants, and community fundraising.
• Identify new fundraising opportunities and drive initiatives to increase donor engagement and contributions.

Event Management

• Plan, organise, and oversee fundraising events such as gala dinners, charity runs, auctions, and community engagement activities.
• Ensure events are delivered to a high standard, within budget, and align with the charity’s objectives.

Donor Cultivation & Stewardship

• Build and maintain strong relationships with donors, sponsors, and event participants.
• Implement donor stewardship strategies to encourage repeat donations and long-term support.

Campaign & Event Marketing

• Work with the digital marketing team to create compelling promotional materials for fundraising campaigns and events.
• Ensure strong promotion through social media, email marketing, and community outreach.

Partnership Development

• Cultivate relationships with corporate partners, community groups, and other stakeholders to establish long-term fundraising opportunities.
• Develop sponsorship packages and secure corporate sponsorships for key events.

Budgeting & Financial Management

• Oversee event budgets and financial targets, ensuring cost-effective planning and monitoring of income and expenditure.
• Provide accurate forecasting and financial reports for fundraising initiatives.

Impact Reporting & Compliance

• Track, measure, and report on the success of fundraising campaigns and events.
• Ensure all fundraising activities comply with relevant regulations, including data protection laws and fundraising standards.
• Monitor risks and ensure events adhere to health and safety protocols.

Team Collaboration

• Work closely with internal teams to align activities and maximise fundraising success.
• Support and guide volunteers involved in fundraising activities.

Person Specification:

Essential:

• Proven experience in planning, organising, and executing fundraising events and campaigns, ideally within the charity or non-profit sector.
• Strong event management skills with the ability to multitask and manage multiple projects simultaneously.
• Ability to build and maintain relationships with donors, corporate partners, and stakeholders.
• Exceptional written and verbal communication skills to engage and inspire supporters.
• Financial acumen, including experience managing budgets and maximising fundraising revenue.
• Passion for Gordon Moody’s mission and commitment to delivering impactful fundraising activities.
• Proactive, results-driven, and self-motivated with the ability to work independently and collaboratively.

Desirable:

• Experience using CRM systems to manage donor and event data.
• Familiarity with digital fundraising tools and platforms.
• Knowledge of gambling-related harm and its impact on individuals and families.
• Experience managing and mentoring volunteers.

Join us in making a difference by driving impactful fundraising initiatives that support those affected by gambling harm!

The Cathedral is looking to recruit a Head of Programming & Visitor Engagement. This is a new and hugely exciting role at Chelmsford Cathedral to support the strategy and vision of senior leadership under our new Dean, Jessica Martin.

The post offers the opportunity to provide energetic and creative departmental leadership to enable us to deliver a rich programme of cultural events that will support our mission, vitalise our community engagement and generate income from our visitors and audiences. We are committed to providing not only a cultural venue for Chelmsford, but to transforming the Cathedral into a heritage site and cultural hub for the whole Diocese across Essex and East London, and as part of a community of Anglican Cathedrals nationally. 

Title: Operations Manager

Reporting To: Director of Operations

Salary:  £36,750.00 per annum

Location: London/Head Office Tooting Works

Contract: Permanent/full-time  

Closing Date: 9th May 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)

About Us:

Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business. 

Role Summary:

The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.

Role Responsibilities:

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
• Ensure the lettings process is well-managed and aligned with policies.
• Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
• Contribute to strategic operational planning and continuous improvement initiatives.
• Identify and resolve operational challenges in collaboration with senior management.
• Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.

Building Maintenance

• Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
• Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
• Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
• Conduct regular building inspections and implement corrective actions as needed.
• Drive sustainability initiatives, including energy efficiency and waste reduction.
• · Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.

Health & Safety

• Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
• Develop and monitor health & safety procedures tailored to the site.
• Organise relevant training for staff and enforce contractor compliance.
• Maintain accurate H&S records, incident reports, and lead periodic audits.
• Support development and execution of emergency response and business continuity plans.
• Fire safety responsibility ( Fire Safety designated person))

Lettings and Lease Management

• Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
• Check we are maintaining up-to-date tenancy records,
• Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
• Carry out twice-yearly audits of lease documentation.
• Maintain relationships with tenants to support retention and satisfaction.
• Monitor lease management by team, lease compliance and resolution of any lease-related issues.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

• Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
• At least 2 years’ experience in operations work.
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software,or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
• Resilient and adaptable with ability to multi-task.
• Solution finder.

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Rewards

• 25 days of annual leave plus bank holidays
• Personal annual training budget following probation.
• Employee assistance programme, including counselling.
• Regular team socials throughout the year.
• Generous sick pay allowance following probation.
• General eye test.
• Well-being day (one day per year).
• Volunteer day (one day per year).

Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check.
• Receipt of two satisfactory references.
• Proof of eligibility to work in the UK.
• Level 3 safeguarding (can be trained on the job).

Please email your CV with a cover letter stating why you are interested in this role.

Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.