Environment Jobs
We're looking for a kind, compassionate and resilient IDVA to join our homelessness service in Kent.
£26,330.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The role of an IDVA is to address the safety of victims and survivors at high risk of harm. IDVAs work with their customers from the point of crisis by safety planning and risk assessing using the DASH to ascertain the level of risk to the victim.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Manage client referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork.
Building supportive, trusting relationships with clients and creating a positive atmosphere.
Knowledge of the criminal justice system. Understanding of Marac protocols.
Regular attendance at Marac and completion of all Marac referrals.
Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them.
Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
Attending all court and Case Management hearings with or as a representative for clients.
Supporting clients to set personalised goals in the form of a Safety and Support Plan.
Assisting in the recording and reporting of customer incidents.
Creating a safety plan with clients.
Developing productive relationships with partner organisations to improve service outcomes.
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
Encouraging customers to attend relevant programmes when appropriate i.e Own My Life.
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
Adhering to all other Look Ahead's policies and procedures.
Engaging in learning and development activity to increase knowledge and skills.
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential:
Previous experience managing a caseload
Desirable:
IDVA qualification
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We have a new exciting and challenging opportunity for a Service Delivery Assistant working for the South Wales Victim Focus team covering South Wales.
We offer a hybrid working model which means your working week will be split between our office in Llanrumney in Cardiff and working from home, 37.5 hours per week.
Do you want to be part of a fast paced, unique service providing the highest quality support to the victims and witnesses of crime? If yes, then we'd love to hear from you…
The purpose of this role is to support victims, ensuring that South Wales Victim Focus realises its aim of helping people cope and recover from the effects of crime. South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identifying what matters to service users and empower them to take control of their journey.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles). (delete if not required)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the Role:
You will be part of our service delivery team providing support across a range of functions within SW Victim Focus; managing Excel spreadsheets, inputting and raising invoices; managing calls to and from a range of people including those affected by crime and generally supporting our multi-crime service to run smoothly. You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload.
We support staff and volunteers to keep them safe within their role and you will be given all the training you need to be able to manage your role effectively. This role can at times be emotionally challenging and so as with all staff within the HS, you will be expected to engage with clinical supervision and supervision with your line manager.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Crisis Team Leader (Crisis Café and Helpline)
Reference: 225
Responsible to: Service Manager
Working Base(s): Watford, Stevenage and Ware (expectation to travel whenever necessary with mileage paid when not working at home base)
Salary: £28,000 - £30,000 per annum, FTE
Hours: Full-Time, 37.5 hours per week (but will consider part-time of 30hrs).
Work pattern: Split over a 7 day working rota working 17:30 - 01:30 – Some day time hours may be considered
About the Service
Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:
- To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.
About the Role
The Crisis Team Leader will be a key member of the Crisis Services management team, providing effective operational leadership delivering the Nightlight Café and Helpline services
Purpose of Post
- Ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision.
- Provide management support to Café and Helpline Coordinators and support the Crisis Manager in ensuring practice within the service is safe, effective and person centred, as well as supporting the implementation of strategic service plans.
- Provide emotional support, advice, signposting, assessing risk, support planning for clients in mental health crisis often where risks are significant.
- Overseeing and ensuring the delivery of appropriate needs and risk assessments and support planning for clients.
- Liaison with statutory agencies to ensure appropriate intervention is obtained.
- Ensuring staff and volunteers feel supported, safe, trusted and valued and excel in their roles
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for applications is Sunday 25th August 2024
Interviews will be held on Friday 30th August at Watford Wellbeing Centre
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
We have an exciting opportunity for a part-time Children and Young People (CYP) Caseworker to join the team at Victim Support Gloucestershire, working 22.5 hours a week on a temporary contract before or until the 31st March 2025.
Do you want to make a difference every day? Do you have resilience & adaptability?
Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our Gloucester office and will require travel within the Gloucestershire area. As a CYP Caseworker you will:
- Effectively manage a caseload of self-referrals or referred service users, delivering excellent services which support the commissioners and their service goals to victims.
- Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions
- Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
- Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users.
You will need:
- Understanding of the issues for children and young people who experience disadvantage or crime
- Understanding of confidentiality and safe working practices, in accordance with safeguarding and data protection legislation
- Proven track record of working with children or young people OR proven track record of working with people experiencing domestic abuse
- Excellent communication skills and the ability to adapt style and approach to meet the needs of a specific audience
- Ability to work on own initiative, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner
- Excellent IT and administrative skills including the use of Microsoft Office packages
- High resilience and the ability to work under pressure
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Supported Lodgings Coordinator
This is an exciting opportunity to join an amazing organisation to help set up and develop a new Supported Lodgings service.
Position: Supported Lodgings Coordinator
Location: Cheshire West and Chester - (borough wide predominantly Ellesmere Port and Chester)
Contract: Fixed Term Contract
Hours: Full time 37.5 hours
Salary: £24,136 per annum
Closing Date: 8th September 2024
About the Role
The Supported Lodgings Co-ordinator role is a busy and varied one. You will be responsible for ensuring all young people referred to the service, are assessed, supported and placed effectively with their hosts. In addition, you will be responsible for overseeing the recruitment, training and management of hosts, as well as promoting the service to key stakeholders, and supporting young people directly.
Cheshire West Supported Lodgings service will work across the borough of Cheshire West and Chester and you will be responsible for the effective delivery of it.
Your work will be underpinned by the organisations Endeavour model of assets based, psychologically informed delivery. The aim of which is to ensure that every young person leaves the service with the skills and resilience to be confident and self-determining in their lives.
Working under the direction, guidance and support of the Deputy Supported Lodgings Manager and the Greater Manchester Prevention Team you will be responsible for young people needing longer term placements, as well as sharing responsibility for the safety and wellbeing of all hosts and staff at the service.
Key responsibilities include:
• To be the first point of contact for young people and referral partners wanting to access the Supported Lodgings service.
• You will lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for the safeguarding, matching and placement of young people in the homes of hosts
• Arrange all aspects of a young person’s stay with a host, ensuring they feel welcomed and supported, taking into account the support needs of individuals.
• You will have responsibility for ensuring the health and safety of the environment for young people and hosts through regular checks and reporting.
• To work with young people, hosts and other agencies, to prepare them for independent living and access longer term, appropriate accommodation using support plans.
• You will be part of a team responsible for a 24 hour on call service
• You will recruit, vet and train hosts both formally and informally ensuring that the host recruitment policies and procedures are implemented.
• You will be responsible for carrying out regular checks on host accommodation and assisting them to make necessary changes.
• You will proactively work in partnership with multiple agencies including statutory teams, to support the well being and ongoing housing needs of young people, working in accordance with safeguarding, data protection and information sharing protocols.
• You will lead on the active promotion and selling of the Supported Lodgings service to all potential hosts and referral partners, across the voluntary/statutory sectors and within the wider local community.
About You
You will need to have the following skills and experience:
• Experience and an understanding of working with people experiencing homelessness, or people in crisis
• Experience of supporting young people with their support needs, working closely with other key professionals.
• Experience of writing, implementing and evaluating risk assessments
• Experience of supervising or supporting hosts or staff
• An understanding and commitment to working in an assets based way
• Able to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion
• High level understanding of professional boundaries and ability to maintain them
• Effective collaborative working with a range of internal and external stakeholders.
• Ability to effectively reflect on own practices for ongoing learning and development
In return for working here, you will receive:
• A comprehensive training package tailored to your needs and role
• Flexible working model for suitable roles.
• 26 days annual leave rising to 30 after five years’ service.
• Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.
• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
• Death in service (4x Base salary)
• Legal Advice line
About the Organisation
The organisation delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialize in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as: Service Coordinator, Client Services Coordinator, Housing Services Coordinator, Services Coordinator, Residential Services Coordinator.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Join us as a Volunteer Project Officer at the MND Association on a 12-month Fixed Term contract and help shape the future of our volunteer initiatives.
You'll play a pivotal role in enhancing our volunteering opportunities, ensuring that our diverse range of volunteers have a rewarding experience. You will develop and deliver projects from start to finish to ensure that the efforts of our volunteers have a meaningful impact on people living with and affected by Motor Neurone Disease.
Your responsibilities will include planning, coordinating, and delivering volunteer projects that align with our organisational goals. You'll collaborate with internal teams to gather project requirements, develop helpful project plans, and carry out the work to successfully deliver the projects. Throughout the project lifecycle, you'll keep volunteers, employees, and other stakeholders informed and engaged, ensuring transparency and a shared sense of purpose.
Beyond project delivery, you'll develop strong relationships with external partners, bringing together the right people and resources to advance our volunteering initiatives at both local and national levels.
You'll also take charge of monitoring and evaluating the impact of our volunteer projects. By implementing effective systems, gathering feedback, and identifying areas for improvement, you'll help us continually refine our approach to volunteer involvement. Regular reporting on project outcomes will keep our stakeholders informed and highlight the difference your work is making.
If you're someone who thrives on driving positive change and enjoys working in a collaborative environment, join us in our mission to make a real difference in the lives of those living with MND.
Hybrid Working Expectations: 1 day per week office attendance
(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)
We understand the importance of work-life balance and are committed to supporting our employees' needs. We are open to part-time applications and job shares. If you are looking for flexibility, please clearly indicate your preferred working arrangement in your supporting statement.
Interviews will take place the week commencing 2nd September.
What are we looking for?
An individual with experience working on people focused projects who can bring our volunteer projects to life. Excellent communication skills, both verbal and written, are essential, as you'll be working closely with a variety of stakeholders, including volunteers, employees, and external partners.
You should be highly organised, able to manage your time effectively, and comfortable working collaboratively with teams across the organisation. Experience in building and maintaining positive relationships is key, as is the ability to solve problems creatively and adapt to changing project needs.
Above all, you should share our commitment to the values of the MND Association and be motivated to make a meaningful impact.
For full role responsibilities please view the job description located within the Candidate Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.
IMPORTANT INFORMATION
Adverts may be closed early, or interviews arranged once sufficient applications are received. Early applications are encouraged.
Sponsorship: If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.
Reasonable Adjustments and Alternative Applications: Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.
To provide an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form.
Recruitment Agencies: We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
About the role
A4S was established by HM King Charles III in 2004, when he was The Prince of Wales, to transform finance to make sustainable business, business as usual. Today we work with leading CFOs, finance managers, business schools, regulators, standard setters and more, to drive a fundamental shift towards resilient business models and a sustainable economy.
The Personal Assistant will provide professional diary, business and administrative support to four roles - the Executive Director of Knowledge and Learning, the Director of the CFO Programme, the Director of Capital Markets and Fundraising, and the Head of Europe and Global Reporting Lead (‘the principals’).
Responsibilities of the role will include:
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Plan and co-ordinate the principals’ diaries, arranging meetings and calls, and helping to prioritise time.
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Manage logistics for meetings, ensuring agendas, briefs and papers are prepared, as appropriate.
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Monitor email traffic, ensuring the principals’ email inboxes are prioritised and highlighting urgent emails for action.
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Organize the logistics and travel arrangements for overseas business trips undertaken by principals.
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Arrange logistics for meetings and workshops, including liaising with attendees and their PAs, and circulating papers.
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Attend meetings, take minutes as required and produce documentation in a timely manner.
Download the full job description attached to this vacancy.
About you
You will have administrative support experience and previous PA/Secretariat experience, including responsibility for diary management for multiple principals concurrently. You will have a proven ability to work efficiently under pressure to meet deadlines and have excellent organizational skills.
Excellent communication skills (both written and oral) and proven experience of engaging with a wide range of people at all levels in a professional capacity are essential. Candidates must also demonstrate a high level of attention to detail and be comfortable working with various new IT systems and software.
Interest in sustainability, business, and/or finance, as well as knowledge of Salesforce or similar CRM systems and European languages other than English, would be an advantage.
Further specifications are available in the full job description.
About us
A4S offers a competitive range of benefits, a good work-life balance, employee growth and development, and a vibrant organizational culture.
You’ll join a small team of about 45, who are based primarily in and around London. You’ll interact and work with most of your colleagues and stay in the loop on the full extent of our programmes. We value our people, and strive for a collaborative, supportive and non-hierarchical structure.
Our dedicated office is in Mindspace Shoreditch- a vibrant, modern and dog-friendly co-working space which hosts weekly events including brunches, after-work socials and the occasional ping pong evening! We also organize our own team lunches, park days and away days - with team volunteering days also on the horizon.
Benefits
The benefits outlined below are specific to UK employees, however, we strive to provide similar benefits for staff in other locations.
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25 days leave, increasing by one day every year to a maximum of 30 days (pro-rata for part-time roles).2.
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Up to 5 days per year for volunteering.
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BUPA private medical insurance which covers GP virtual consultations, hospital treatment, cancer treatment, mental health treatment and more. This is available from the beginning of employment and covers pre-existing conditions.
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A 7.5% employer pension contribution, with a 2.5% minimum contribution from the employee.
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WeCare membership, providing you and your family or cohabiting partner with access to 24/7 medical consultations, mental health support, guidance on legal and financial issues, and more.
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Death in service and income protection insurance.
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Perkbox membership, offering: generous discounts across everyday spending, wellness and fitness, restaurants, gifts, travel, and more; Perkbox Medical, through which you can book virtual GP appointments and receive prescriptions; and a wellness hub with content covering nutrition, workouts and meditation.
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Flexible working arrangements – both in terms of location and core hours (subject to agreement and role-dependent, but never unreasonably refused)
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A ‘cycle to work’ scheme.
To apply
You can find the full job description attached below – please read this carefully before applying.
Please complete the application form by clicking 'apply' below, submitting both your CV and a cover letter of no more than 2 pages as attachments where prompted. Please specify in your cover letter where you first heard about this position (eg Linkedin, Charity Job, Escape the City, A4S webpage etc.).
We value a diverse and inclusive team, and we know that studies have shown that some potential applicants are less likely to apply for jobs unless they meet every single requirement. If you are excited about this role but your past experience isn’t an exact match, we encourage you to apply and let us know what you can bring to it and A4S. You may be the right person for this job, or for future opportunities.
Applicants should be able to show an understanding of A4S and its programmes, and outline what they can bring to the role.
Applicants must have the right to work in the UK. We will consider applicants with Graduate or HPI visas that have at least 18 months remaining for permanent roles. We are currently unable to offer visa sponsorship.
For more guidance on applying to A4S, please see ‘Tips for your application to A4S’ attached to this vacancy.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Project Manager - Digital Transformation
18 month FTC
Salary c. £45K
Hybrid, 1 day per week from Northampton office
We are seeking a project manager who has a background in digital projects and can support on the longer term strategy for a non-profit professional membership body. The ambition is for this role to turn permanent at the end of the contract.
The successful candidate will be responsible for managing a major digital transformation project that has gone through a tender process, with a digital partner identified to create a new CRM and website. The discovery stage is about to start, therefore, timing is of the essence!
The project plan is already underway, and the external consultant will provide a thorough handover to establish priorities and help organise the first months for the incoming incumbent. Our client is seeking a forward thinking, passionate and proactive project manager to navigate the digital landscape and shape the future of the company, to ensure they remain at the forefront of the green/environmental and membership sectors!
Responsibilities
- Full PM responsibility for the implementation of in-house Dynamics CRM, member portal and website.
- Define project scope through discovery.
- Work with internal teams to plan rollout of applications.
- Delivery of project on budget and within timeframes.
- Work with Head of Digital and stakeholders for alignment and buy-in of project lifecycle.
- Identify project risks, manage mitigation strategies.
- Devise new workflows, business processes and project reports.
Qualifications
- Bachelor's Degree or equivalent experience.
- Strong business acumen in project planning and management.
- Strong verbal, written, and organisational skills.
- Passion for the green, environmental or sustainability sector.
- Membership body experience would be a bonus.
Apply today to receive a full job pack from Christian Turek at Memcom.
A full job pack will be sent to candidates who apply and have a suitable background.
Job share considered.
Young Responders is an exciting new St John Ambulance project which has been made possible by funds raised by players of People’s Postcode Lottery and awarded through Postcode Innovation Trust. The project aims to engage and empower young people from diverse communities who face the greatest health inequities to become active health citizens, through peer-to-peer learning and practical physical and mental health first aid sessions relevant to the challenges they face. Aimed at young people aged 14 to 25 (or 11 to 25 for broad access), who would not typically come through our doors. Young Responders will use existing St John young people and volunteers to deliver first aid training to young people from under-served communities. To deliver this ambition, young people and volunteers will become Community Champions who will deliver sessions that are local to young people and reflective of their needs and those of the community in which they live. The Facilitator will be responsible for directly leading and delivering first aid training sessions with community organisations and educational settings. This role will also offer pastoral support to those delivering sessions to support their welfare and wellbeing.
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.
Please see the job description for more detail (this can be viewed on our website or once you click apply)
About You:
- Experience in Youth Work or working with young people in a community context
- Experience of planning and/or the delivery of community-based training
- Experience of safeguarding and a willingness to undertake Safeguarding training relevant to the role
- Understanding of Equality, Diversity & Inclusion and issues around social mobility
- Advanced planning, organisational and communication skills with the ability to establish strong working relationships at all levels
About The Role:
- Work collaboratively with the Project Coordinators, project team and Community Champions to plan the delivery of young responder first aid sessions in the community and deliver the sessions where a volunteer is not available
- Identify and build partnerships with local organisations and educational settings to support project delivery and promote the project within local communities
- Facilitate training to upskill young people & volunteers to become Community Champions
- Provide pastoral support and guidance to Community Champions and raise any concerns in accordance with St John Ambulance policy
- Ensure training sessions held in the community are risk assessed and registered in line with St John Ambulance policy
About Us:
This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Crisis Cafe Support Worker
Reference: 226
Responsible to: Crisis Cafe Coordinator
Working Base(s): Watford, Stevenage and Ware (expectation to travel whenever necessary with mileage paid when not working at home base)
Salary: £23,500 - £25,000 per annum, FTE
Hours: Full time (37.5 hours) or part-time positions (30 or 22.5 hours) available.
Work pattern: A full-time pattern will be working 5 out of 7-day rota, working 17:30 - 01:30
About the Service
Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:
- To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.
About the Role
Mental Healthcare Support Workers are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.
Closing date for applications will be 31st August 2024
Interviews will be held on a rolling basis
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Royal Voluntary Service has an opportunity available for a Comms Officer to join our internal comms team. You will join us on a full-time permanent basis and in return you will receive a competitive salary of £25,609 - £27,306 per annum (pay award pending, 1 October, £26,505-£28,272).Homebased with occassional travel to meetings/events
About the Comms Officer role: Supporting the Comms Manager, Senior Team and workstream/project leads to facilitate effective delivery of the comms strategy and key messages to keep staff and volunteers informed of developments through several channels including; face to face events, regular email bulletins, webinars, text, magazine, printed publications and regular newsletters. Producing compelling, snappy copy and sourcing appropriate content including banners, video, infographics to engage our volunteers/supporters as well as our staff. Designing/building comms campaigns in our email platform, dotdigital. Using email marketing best practice to increase engagement of comms through testing and evaluation, analysing the impact of our e-marketing programme and providing suggestions to improve success/maximise campaign effectiveness. Managing the Virtual Coffee Meetings for staff, working with colleagues to produce content, supporting Q&As in the sessions. Segmenting data and developing a CRM strategy identifying comms journeys for volunteers/supporters. Ensuring that retail comms channels are effectively implemented, used and continuously improved to achieve high levels of employee/volunteer engagement, reporting on effectiveness. Supporting colleagues with ecomms and SMS to referrers/volunteers on the NHS and Care Volunteer Responders programme. Measuring the impact and effectiveness of our e-comms to make improvements as required. Feeding into regular reports to develop future goals. Creating/sending online surveys, evaluating and reporting results. Setting up and promoting webinars to referrers and volunteers
Hours: 35 hours per week, Monday to Friday
Benefits: 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata). Ten weeks’ company sick pay following successful completion of probation. A great pension scheme. 2 x Salary Death in Service Benefit, subject to qualification. Enhanced Family Leave schemes. Employee benefits package with access to an exclusive rewards website to get discounts and cashback online. A 24-hour doctor line, financial support with dental/optical and other therapies. A free confidential employee assistance programme with up to six face-to-face sessions counselling included. Extensive online and on the job training to ensure you will succeed in your role. Opportunities to discuss flexible working. Opportunities to develop new skills and progress your career. The chance to make a positive, lasting impact that changes lives, communities and society
What you'll bring as our Comms Officer: A BA or equivalent qualification is required. A professional qualification from the Chartered Institute of Public Relationsor the Chartered Institute of Marketing can be helpful.
Skills: This is a role which requires confident writing at pace. The post holder is required to write in a variety of styles for our different communications channels in a way that is engaging, grammatically correct and appropriate. Computer skills and proficiency in Microsoft Office programmes including: PowerPoint, Word, Excel, Outlook. Managing effective, mutually beneficial relationships with internal/external stakeholders and colleagues at all levels. Strong communication skills across all levels, internal/external. Creative thinking and problem solving. Attention to detail
Experience: At least two years working in a comms environment. Experience using an email marketing platform, i.e. dotdigital or Mailchimp. Effectively juggling multiple projects and deadlines at the same time and to a high standard. Please refer to the role profile available to view on this vacancy for full details of this opportunity.
If you feel have the skills and experience to become our Comms Officer please click ‘apply’ today, we’d love to hear from you!
The closing date is 30 August 2024. However, we reserve the right to close this vacancy early should sufficient applications be received.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website. Join Royal Voluntary Service and together we can change lives, change communities and change society.
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Slough.
£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
This role will suit a support worker looking to working throughout the night. You will report to the team leader and engage with/ support customers during anti-social hours.
This is a great opportunity for a Waking Night Support Worker, wanting to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT). We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.
You will be based at Hope House. We have two sites: Hope House and Doddsfield Rd. Hope House/ Place is a 10 bed supported housing service, providing support for 16 customers overall. The support hours for Hope House are 24 hours, 7 days a week, with one waking night.
Doddsfield Rd has 6 independent living flats with floating support.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Develop and maintain links with all key agencies and service providers in the local community.
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
- Adhere to Look Ahead's Policies and Procedures.
- Engage in learning and development activity to increase knowledge and skills.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
- Approachable and open behaviour.
- Prefers working as part of a group or team.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
- Has a practical and logical mind and is naturally well organised and flexible.
- Open to feedback and self-development.
- Thrives on change and enjoys dynamic diverse environments.
- Is confident with high levels of self-esteem.
- Is respectful, articulate and sensitive in style of communication.
- Is essentially customer-focused.
- Is motivated towards excellence and improvement of personal performance with a can-do attitude.
- Ability to cope positively with challenging and diverse behaviours.
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience working in mental health.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Community Fundraising Regional Manager
Full time (35 hours pw) - hybrid
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
- Hybrid, Flexible working
- Cycle to work scheme
- Electric Vehicle Scheme
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,200 employees and over 29500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response and Night Time Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
Job Summary
Through the management of a high performing team you will drive the recruitment of new fundraising volunteers and provide a high standards of supporter stewardship through In Aid Of fundraising, increasing income and long-term commitment and support. You will recruit, retain and manage members of the community fundraising team, geographically dispersed throughout England and ensure the team are providing best practice advice on legal requirements, policies and alignment to the Fundraising regulations.
Required Knowledge, Skills & Experience
- Experience of achieving income targets via community fundraising income streams
- A proven track record of growing net income through establishing, developing and nurturing volunteer fundraisers and fundraising groups including senior volunteers
- Experience of developing and implementing new fundraising ideas
- Experience of line management of a community focused and dispersed team
- Experience of managing, prioritising and planning resources against a portfolio of projects/work
About the Role
- Implementing fundraising plans for identified St John Ambulance fundraising volunteers/groups in order to deliver the community fundraising strategy, key products/campaigns and messages
- Managing all community fundraising supporter relationships to agreed budgets, deadlines and stewardship levels
- Analysing and proactively managing fundraising group development in order to achieve agreed targets
- Work closely with other teams in your area to optimise the impact of engagement in your communities
- Manage, recruit, induct, training/coaching, retaining and rewarding volunteers in line with the volunteer strategy
- Delivering leads and developing prospects to support the community fundraising strategy
- Monitoring and feeding back intelligence relating to identified St John Ambulance markets and competitors in order to inform future product development
Please see the job description for more detail (this can be viewed on our website or once you click apply)
For all other candidates, or St John Ambulance volunteers wishing to apply please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
Hours: 35
Contract: Permanent
Benefits:
- 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
- Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
- Attractive family friendly policies;
- Private healthcare cover;
- Season ticket loans;
- Employee awards, and training and development opportunities.
For more information about our benefits please visit our website.
Location: London/Bristol - flexible working arrangement can be agreed with the line manager.
Please note, we are currently consulting with staff on an expectation of two days a week in-person working to take effect from October 2024 which will apply to this role. We will keep candidates updated on this as appropriate, subject to the outcome of the consultation.
An exciting opportunity has arisen at the National Housing Federation (NHF) for a Member Intelligence Manager, a key leadership role with responsibility for ensuring we use member data effectively. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. You can find further information about the NHF here: https://www.housing.org.uk/about-us/
Interested in making a difference to the work of the National Housing Federation through the effective use of member and customer data? The successful candidate will manage a small team and play a leadership role in our data intelligence work, working with colleagues across the organisation and using data to inform our member engagement and policy positions, to increase our commercial income and develop new products and service for the sector.
In addition to managing our data, this post will also have primary responsibility for the translation of data into intelligence to help the wider organisation understand membership trends and changes - allowing us to respond quickly to the changing needs of members and drive the quality of our member offer.
Please scroll down to the bottom of the page to download the full job profile and person specification for this role.
Key elements of the role:
- To provide leadership and support to the team in line with the core values of the organisation and with our commitment to drive standards of service to our members.
- To lead a cross-directorate programme of work through the Data Strategy Implementation Group.
- To establish systems and processes to collect, maintain and utilise member data and intelligence effectively.
- To manage the interface with our Customer Relationship Management system to ensure accuracy and efficiency.
- To use data and intelligence to map key trends and changes within the sector and to make recommendations to senior staff about the implications of those trends for our work.
- To work with communications colleagues to develop mailing lists and use data and intelligence to inform and shape our messaging about how the sector is regarded by members, stakeholders and the wider public.
- To work with marketing and commercial colleagues to ensure that we use our data and intelligence to target our commercial products and events effectively, and put processes in place to utilise data to drive engagement and income.
- To work with colleagues across the organisation to create a culture that understands and is able to utilise data effectively.
- To act as the key contact point for all member survey work.
- To ensure that all of our internal systems and decisions are based on a common set of data.
The successful candidate:
The successful candidate will be able to demonstrate:
- Experience of playing a strategic role in the use of data in a membership, not-for-profit or business environment.
- Excellent analytical and numeracy skills.
- The ability to communicate effectively and proactively drive forward data-driven decision-making.
- Effective use of CRM systems to inform and deliver high-quality customer service and insight.
- Sound knowledge of GDPR and data protection legislation.
- Experience of data visualisation tools, such as Tableau or Power Bi.
- Experience of effective team management.
Nb within the NHF this role is known as Member Intelligence Manager, but it is equivalent to a Data Analytics Manager- Member Data Intelligence in other settings.
Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff – https://www.housing.org.uk/about-us/transparency/who-we-are/. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBT+, and would particularly welcome applications from people in these groups.
Disability confident committed employer
We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please email Stephanie Green, People Manager at [email protected] with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.
Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.
Right to work in the UK / UK VISA Sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.
Closing date for applications: 10 September 2024
Interview date: 19 and 20 September 2024
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Purpose of the job
The primary purpose of this newly-created role of Events and Office Manager is to deliver in-person and online events and experiences for children, young people and registered leaders in the London District area.
These events will include activity days, competitions, learning and development sessions and awards and recognition events. Their successful delivery relies on team working with key volunteers and trustees, creative and careful planning, effective communication, and efficient administration and engagement with suppliers and participants.
About The Boys’ Brigade in London
The Boys’ Brigade London District is comprised of 70 companies (local groups) located from Slough in the West to Margate in the East, Hoddesdon in the North to Tonbridge in the South. The area includes the companies located in the whole of Greater London as well as all the companies in Kent.
The companies within the District are organised into seven Battalions of varying sizes. The Boys’ Brigade in London has faith in young people and supports Companies & Battalions, to provide them with opportunities to learn, grow and discover in a safe, fun and caring environment that is rooted in the Christian faith. It will do this through workstreams that connect, equip, enable & engage, a mission which aligns with The Boys’ Brigade UK & ROI Vision, Mission & Values.
Key responsibilities
The jobholder will:
- Work with volunteer teams (sub committees) to create a calendar of events for children, young people and registered leaders for each session (academic year).
- Drive forward and support volunteer teams to plan, organise and deliver the agreed calendar of events.
- Develop and execute a simple communications plan to advertise events to the right people, using and appropriate mix of email, social media and paper.
- Be responsible for systems to register participants and collect payments.
- Liaise with external suppliers and venues and handle payments in line with London District’s agreed policies for financial management.
- Ensure that safeguarding, health and safety risks are managed according to national Boys’ Brigade policies and guidance, and prevailing legislation.
- Lead or be part of events teams that ensure the smooth delivery on the day.
- Support the administration of grant funds (including the Jack Petchey Award Scheme) within the District.
About you (person specification)
Essential. You will:
- have GCSE maths and English at grade 4 or above (or equivalent)
- be able to self-motivate and work without close supervision.
- be sympathetic to the object of The Boys’ Brigade.
- have a proven track record – professionally or as a volunteer – of successfully delivering events.
- have experience of working with volunteers with different backgrounds, skills and time to offer.
- be capable of accurate administration, including of financial transactions, and courteous customer service.
Desirable
- You will be familiar with The Boys’ Brigade operating model, or that of other organised Christian youth work.
- Understanding and experience of supporting charity governance, in either a voluntary or paid capacity.
Pay and benefits
£30,000 per annum pro-rated plus reasonable travel and office expenses. Overtime payments may be available.
Location
Homeworking with occasional travel to events in London. Applications are welcome from beyond the London District area but travel costs will only be met within the District area. Home office equipment (laptop, phone, printer etc) will be provided.
Working pattern
This is a part-time role requiring an average of 18 hours per week.
London District are open to considering a range of working patterns for this role, including a regular pattern of mornings and afternoons, or a more flexible approach across a month or term. The role would also be suitable for term-time only working.
Within that overall flexibility, the role will require some evening working (on average four to six times a month) for example to meet with key volunteers, or to facilitate training and events. The role will also require working specified weekends to be part of event teams for key London District events (up to 6 times a year).
Recruitment process
Applications should be submitted by 23.59 on Friday 13 September. Interviews will be held in October in central London. Your application should comprise:
- A covering letter (maximum 3 sides of A4) outlining how you meet the person specification and
- Your CV (maximum 2 sides)
Short-listed candidates will be asked to provide two referees.
Candidates will be subject to a DBS check before they can be appointed.
The client requests no contact from agencies or media sales.