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Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.
Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.
We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.
We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
This role supports Independent Age’s media/ PR and social media programme, with a 50/50 split between these areas, and will help deliver our ambition to tackle poverty in later life, build the organisation’s reputation, and raise our profile across multimedia channels.
Working closely with the Media Communications Manager and Senior Digital Content Officer, the post-holder will work on communication projects across all areas of the charity to raise awareness and understanding of Independent Age, grow our influence and drive potential supporters to our activities (including our information and advice, fundraising, volunteering and campaigning).
You should have experience of media liaison and securing press coverage, as well as familiarity with all social media platforms (Facebook, Twitter/X, BlueSky, Instagram and LinkedIn), and ideally a foundational knowledge of the associated reporting and analytics for them.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age on the careers page of our website.
Application Process:
To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by visiting our jobs website (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.
Closing Date: 22 April 2026 at 11:59pm
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
We are seeking an experienced, registered nurse to support and lead our nursing unit in the absence of the Unit Manager or Deputy Unit Manager. The post holder will provide high-quality, person-centred care to residents, promote professional standards, and ensure a collaborative, supportive environment for residents, families, and staff. This role includes clinical leadership, staff supervision, and contribution to practice development in line with NMC regulations and Nightingale policies.
Key Responsibilities
Leadership & Management
Act as the lead nurse in the absence of the Unit Manager/Deputy, ensuring the smooth operation of the unit.
Support with rota planning, staff deployment, and management of nursing teams.
Contribute to recruitment, supervision, appraisal, and ongoing professional development of staff.
Ensure effective communication across internal departments and with external professionals, residents, and families.
Promote a culture of respect, empathy, and professionalism, in line with Nightingale’s values and Jewish cultural observances.
Support in managing complaints, incidents, and staff concerns following Nightingale procedures.
Clinical Practice
Coordinate, deliver and evaluate high standards of resident care in line with CQC and regulatory standards.
Maintain safe administration and control of medications.
Promote and model effective multidisciplinary communication.
Engage in clinical practice regularly to maintain clinical skills and support staff on the floor.
Contribute to continuous improvement in nursing practice, patient outcomes, and resident satisfaction.
Service & Practice Development
Work with the Unit Manager to implement changes and innovations in clinical care.
Participate in quality assurance, audits, and evaluation of care standards.
Ensure safe, effective, and up-to-date practices based on current research and clinical guidelines.
Foster a learning environment for staff and students on placement.
Mentor staff and support development of specialist skills in elderly care.
Education & Research
Take responsibility for your own professional development and NMC revalidation (where applicable).
Conduct bi-monthly 1:1 supervisions with allocated staff members.
Promote evidence-based practice and contribute to training and development sessions for team members.
Participate in service improvement initiatives and research where appropriate.
Health & Safety / Compliance
Uphold Nightingale’s policies on fire safety, health and safety, infection control, and emergency procedures.
Ensure compliance with safeguarding, medicines management, and legislative frameworks governing adult social care.
Site Cover
Participate in the site-wide cover rota, including occasional out-of-hours responsibilities and working opposite the Unit Manager to ensure continuity of care and leadership.
Essential Criteria
Registered Nurse with valid NMC PIN.
Experience in elderly care or a similar setting.
Strong leadership, communication, and clinical skills.
Understanding of CQC standards and person-centred care.
Commitment to cultural sensitivity and values of Nightingale.
Desirable
Previous experience in a senior or acting-up role.
Mentorship or teaching qualification.
Knowledge of Jewish cultural practices (training can be provided).
Sponsorship
Please note that this role doesn't provide sponsorship. If you now or in the future require a visa sponsor, please do not apply.
Everything we do is with a ‘Residents first’ approach.
The client requests no contact from agencies or media sales.
About Us
Groundwork Cheshire, Lancashire & Merseyside is a community-focused charity committed to changing lives and transforming places. We deliver a wide range of programmes that support people to improve their prospects and wellbeing.
The Opportunity
We’re looking for a passionate and motivated Assistant Team Leader to deliver our King’s Trust Team Programme—a 12-week personal development course for young people aged 16–25. This is your chance to make a real difference in the lives of young people who are unemployed or facing personal challenges.
The Assistant Team Leader will work as part of a team to deliver The King’s Trust Team Programme in order to achieve the desired outcomes and raise the life chances and attainment of young people attending the programme.
From recruitment of learners to the end of the programme you will be working closely with the Team Leader and other Groundwork CLM Staff to provide an engaging, challenging fun programme designed to inspire and motivate young people aged 16-25. The role requires skills to be able to work in a fast paced environment where the tasks and situations vary daily but you will have the opportunity to make a tangible difference to the lives of young people.
What We Offer
This role requires a clear Enhanced DBS check.
Based: Leigh - 69 Church Street, Leigh, WN7 1AZ. May be required to work at other Groundwork locations as needed
Hours of work: Full time, 36.25 hours per week
Salary: £25,524 - £26,070
Permanent Contract (subject to funding)
Closing date: Friday 17th April 2026
Interviews: Tuesday 28th April 2026
Groundwork takes practical action to create a fair and green future in which people, places, and nature thrive.
The client requests no contact from agencies or media sales.
Working Hours and Patterns:
- The minimum work hours pattern is 22.75 hours average per week, as follows:
- You will be required to work every Tuesday 8.30am to 4.30pm (7.5 hours with 30 minutes unpaid break), Wednesday 10am to 4.30pm (6 hours with 30 minutes unpaid break), and Thursday 8.30am to 4.30pm (7.5 hours with 30 minutes unpaid break).
- You will also be required to work a minimum of one weekend shift per four-week rota (Saturday or Sunday) 8:30am to 4pm (7 hours with 30 minutes unpaid break).
- There is also flexibility to work additional weekend shifts.
- Although a degree of flexibility will be required at times to meet operational demand.
We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Norwich providing a personal welcome for first-time and returning visitors to help them access the services available to them.
HMP Norwich, part of the main HMP Estate. offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.
We are seeking Family Support Worker to join the team in providing effective and efficient running of the Visitor Centre, Tea Bar, Play Area in the Prison Visits Hall, assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.
Ideally you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic.
For this post we are particularly looking for you to have experience of working in the catering/hospitality sector as it will focus on running/working in the Tea Bar.
Closing date for applications: 9am, Friday, 24th April 2026
Safeguarding and DBS requirements for your role: Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.
The client requests no contact from agencies or media sales.
We are seeking a proactive and organised Hub and Helpdesk Coordinator to oversee the day-to-day operation of the URC Resources Hub and deliver an efficient, user-focused helpdesk service.
In this role, you will be the first point of contact for enquiries, triaging and tracking queries through to resolution and escalating issues as needed. You will monitor Hub performance, flag content and technical issues, maintain service documentation and coordinate closely with the relevant teams and users to ensure a consistent and reliable service.
The role also involves preparing regular performance reports and escalating risks or development needs, helping to support continuous improvement of the Hub’s operations.
The successful candidate will demonstrate excellent judgement, strong risk awareness and confident use of IT tools. You will have outstanding communication and interpersonal skills, the ability to manage a complex workload within the tight deadlines and the confidence to act on your initiative when appropriate.
This is an excellent opportunity for someone who thrives in a service-oriented digital environment. We offer you a flexible and friendly hybrid work environment from the Office of General Assembly in London and from home.
If you are interested in working for us and can meet the above requirements, please see our website for a job description and application form (noting that we do not accept CVs).
Closing date for applications: 12 noon, Wednesday 15 April 2026
Interview date: Tuesday 28 April 2026
Wherever you are on your journey, we are here for you. We are a community that shares Gods love and joy in the hope of making the world a better place

The client requests no contact from agencies or media sales.
Job Title: Individual Giving Manager Department: Income Generation and Partnership Development
Reports to: Director of Income Generation and Partnership Development
Hours: Full time, (part time and flexible arrangements considered)
Salary: £30k-£38k (pro-rata if part time and dependent on experience)
Contract: Fixed term for 2 years, potential to extend depending on funding
Location: Largely home based / with occasional visits to the Oxford office. Must be able to attend two all staff meetings in Oxford per annum
Role purpose:
To develop and deliver an Earthwatch individual giving programme. The role will focus on identifying opportunities to engage supporters, implementing activities to cultivate, solicit, and steward donors, and increasing financial contributions from new and existing supporters. The role will also assist in the delivery of major donor cultivation events alongside senior staff.
Key deliverables:
Strategy & Income Growth
• Develop and implement a multi-year individual giving strategy, including regular giving, one-off donations and legacy giving
• Set and monitor income and engagement targets, using data insights to refine and improve approaches.
Campaigns & Appeals
• To project manage multiple appeals delivering accurate campaigns across digital, print, and telephone on time, to inspire and convert supporters, on budget to a high standard and meeting agreed targets.
• To manage the relationship with external fundraising agencies, ensuring they are briefed and provided with the information they need.
• Collaborate with the communications team to ensure campaigns align with brand and messaging guidelines.
• Undertaking all activities in line with best practice standards and processes as set out by the Institute of Fundraising, Fundraising Regulator and any other bodies as prompted by the Director.
Donor Engagement & Stewardship
• Deliver high-quality donor communications, including impact reports, appeals, and tailored updates.
• Support donor journeys that build loyalty and increase lifetime value through a range of fundraising products
• Attend events as required to meet donors.
Data Management & Reporting
• Ensure all materials produced are accurate and compliant with relevant data protection and gift aid legislation (where applicable).
• Use the database to track donor engagement and manage contact strategies.
• Produce reports and analysis on giving trends, campaign performance, and donor behaviour to inform decision-making.
Collaboration & Support
• Work closely with colleagues across Income Generation, Communications, Programmes, and senior leadership to maximise donor opportunities and engagement.
In undertaking these roles, the postholder should also have regard to: -
• Acting as an ambassador for the work, vision and values of Earthwatch Europe.
• Ensuring continuous development of skills and knowledge required for the post, undergoing training and performance review as required.
• Working within all the policies and procedures of Earthwatch Europe, ensuring compliance with health & safety policies and all legal and contractual obligations associated with the post.
• Collaborating with other Earthwatch teams to ensure effective delivery of partnership programmes.
• Carrying out any other reasonable duties commensurate with the level of responsibility of the post, as requested by the post holders line manager.
Please find attached the full job description and person specification.
Financial Controller
Oxford
We are looking for our new Financial Controller: someone who takes pride in running an excellent finance operation and who enjoys being closely involved in the life of a college.
This is a senior role at the heart of the College’s professional services team. Reporting to the Treasurer, the Financial Controller leads the College’s finance function and ensures the delivery of high-quality financial management, reporting and control across the organisation.
We are looking for someone with substantial experience of running a highly effective finance operation, but who is also curious and interested in the wider context of the organisation they support. College life is varied and dynamic, and the finance team plays an important role in supporting activity across academic, operational and commercial areas of the College.
You will be a key member of the Treasurer’s senior management team and the operational lead for the College’s finance function. Senior colleagues across the College look to the Financial Controller for sound financial advice as they develop plans and initiatives, and the role provides an opportunity to contribute to decision-making across a wide range of activities.
You will lead a finance and payroll team of nine staff (6 FTE) and will be responsible for the integrity of the College’s financial reporting, control environment and systems. The role also involves working closely with the Governing Body and its committees, providing clear and insightful financial information that supports effective governance and stewardship of the College’s resources.
Just as important as technical expertise is how we work together. Our finance team is collaborative, supportive and collegiate in the best sense of the word. We take pride in delivering high-quality work, but we also value openness, mutual support and a willingness to help colleagues across the College navigate financial matters. We are looking for someone who enjoys building relationships, working constructively with others and contributing positively to the culture of the team.
This is an excellent opportunity for an experienced finance professional who enjoys combining strong financial management with meaningful involvement in the life of an institution.
We recognise that excellent candidates do not always meet every requirement listed in a job description. If you feel that your experience and skills would enable you to succeed in this role, we would be very pleased to hear from you.
We welcome applications from candidates with experience across a range of sectors who are interested in contributing to the work of the College.
For further information on this opportunity, please contact Rosemary Pini at Allen Lane, who is supporting on this appointment and would be happy to discuss the role in more detail.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Wellbeing and Lifeskills worker will support residents experiencing mental health pressures, to access cultural sensitive services and develop resilience, coping skills and improve overall wellbeing.
Specific Duties:
About You
You will have experience of working with people experiencing mental ill health, experience of working with and managing risk therapeutically, experience of working in a partnership environment or with other agencies, experience of facilitating groups, setting group objectives and reviewing outcomes, and experience of using data bases to record client need, interventions and progress. You will be able to demonstrate a knowledge of the needs of young migrants and refugees or other chronically excluded groups. You will have knowledge of the range of services available to people with mental health needs or other complex needs. You excellent interpersonal skills and the ability to communicate clearly at all levels abd the ability to plan and organise own workload
Our Organisation
You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution. This is a fixed term contract for 6-9 months to cover maternity leave.
We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.
The client requests no contact from agencies or media sales.
About Dreams Come True
We work with children who have it tough. Right now, there are thousands of children who need our support. They live in the highest areas of deprivation in the country, some are living with a disability, some are living with serious illness, and some are living with life-limiting conditions. These children deserve our attention.
We believe that every child and young person has a right to dream, no matter who they are, and where they live. Our dreams makers work with these children to bring moments of magic and deliver lasting impact.
Purpose of the role
Reporting to the Fundraising Manager, the Community & Events Executive is an integral part of the Fundraising team, providing outstanding administrative and general fundraising support with a focus on income generation, supporter stewardship and data accuracy. The Fundraising Executive manages all incoming fundraising enquiries and provides excellent customer care and stewardship to our community and events supporters. This is a busy role, supporting colleagues across multiple areas of fundraising, including events, community, corporate and trusts fundraising.
In this role, you will undertake all key administrative, database and financial duties to ensure the smooth running of team processes and procedures.
The role provides an opportunity to develop fundraising knowledge and is perfect for someone who has a passion for building income, relationships and delivering excellent supporter care. As this is a people-facing role, you will be working with supporters over the phone, online, in writing, and face-to-face, to ensure our supporters receive the ultimate supporter journey and experience.
The post holder should have a full clean driving license and be willing to travel and work occasional evenings and weekends to attend and support events.
This is a fantastic opportunity for a passionate fundraiser to make a real difference to children with high needs living in the highest areas of deprivation in the UK.
Please find attached the full job description and person specification.
Apply by submitting a CV and covering letter via CharityJob.
Transforming lives by bringing joy, magic, and wellbeing to deserving UK children, reminding them that their dreams and happiness matter.


The client requests no contact from agencies or media sales.
JOB OPPORTUNITY
Sessional Farm Education Assistant
Based at Oasis Southampton City Farm, Green Lane, Southampton SO16 9FQ
Hours: Flexible
Contract: Sessional
Hourly Rate: £12.73 per hour
Oasis Southampton City Farm is a community focused registered charity working in Southampton. We provide a range of supportive, wellbeing boosting, and nature-based activities for our communities, which include young people and adult learners with disabilities.
We are looking for sessional farm assistants who will support the Farm Lead in delivering the vision for the farm by supporting the delivery of the farm’s variety of activities, including:
· To deliver youth activities on the farm, supporting young people to help care for the animals
· To deliver birthday parties on weekends to groups of up to 30,
· To deliver animal experiences, giving families the opportunity to meet and greet our rescued and rehomed animals
· To support our adult day service with caring for our animals
· To support with the animal cleaning and feeding rota, alongside groups or individuals.
· To support with the running of our café, which runs on the weekends. Working alongside our youth volunteers to serve refreshments and food.
The successful applicant will need to demonstrate:
· Relevant qualifications and experience in animal management/public sector
· Relevant qualifications and experience in youth work, teaching, or community based projects
· The flexibility to work across the week, including some weekends.
· Excellent verbal communication skills
· Proven ability to work alongside others in projects that work with the public.
· Punctuality, reliability, and honesty.
· Ability to always evidence the Oasis ethos and values.
This is a unique opportunity for a friendly, hardworking and driven individual, who is looking to make a difference in a growing and community focused field of work. In return we offer:
· Flexible working practices which encourage innovation and fresh ideas.
· A supportive network and friendly team in a motivating working environment.
If you are interested, please send your CV and Supporting Statement In your supporting statement please address these questions:
1. Expand on your CV to explain how your skills and experience meets the Job Description. Give specific examples.
2. What personal attributes does a person need to do well in this role?
3. How do you see the Oasis ethos and 9 Habits being displayed in this role?
Applications will be looked at on a rolling basis with an invite to interview and a trial session.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.
Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
The Loop delivers high quality, accessible, evidence-based and evidence-making drug checking services and to disseminate harm reduction information to individuals, service providers and policy makers. This is for the purpose of creating a safer society where everyone can access accurate, timely, and relevant information to make more informed decisions about drugs.
The Communications Lead will ensure that we are able to extend the reach and understanding of harm reduction related to drugs and alcohol. This post will ensure The Loop expands its profile and presence, capacity and response, to maximise the opportunities to communicate harm reduction messages and information, raises the awareness, access and understanding of drug checking, and engages stakeholders and members of the public.
This will require the postholder to:
- Coordinate and increase the capacity of The Loop to effectively communicate related to our aims and purpose
- Develop and disseminate social media content, in collaboration with colleagues across The Loop
- Work with partners of The Loop including press and media to further the profile of The Loop for strategic benefit and greater reach to the public.
You will be motivated to assist in the development and delivery of The Loop and possess knowledge of drugs-related harm reduction approaches including messaging, with related or transferable experience in communications. You will contribute and be part of a passionate team of staff and volunteers determined to further introduce drug checking and related harm reduction interventions across the UK.
APPLICATION PROCESS
1. Applications by CV and expression of interest, demonstrating your ability to meet the requirements of this role and your motivation in working for The Loop, deadline 20 April 2026.
2. Shortlisting on 21 April, with interviews held on or between 27-30 April 2026, online.
3. Appointment and commencement in post, May 2026.
Please note: the successful candidate will need satisfactory references and a DBS check. Pay review pending.
The Loop is an equal opportunities employer, and embraces and celebrates diversity in our organisation, communities we serve, and across society. We welcome applications from all.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Operations
Suzy Lamplugh Trust
Hybrid (40% office-based)
Full-time (35 hours)
Permanent
£46,200
Start: ASAP
Lead and shape services supporting victims of stalking and abuse
The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.
This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.
About the role
You will:
This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management
About you
You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.
You will have:
Desirable:
Why join us
How to apply
Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.
Applications will not be considered without a supporting statement
Additional information
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The client requests no contact from agencies or media sales.
User Support Officer
We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role.
Position: User Support Officer
Salary: £28,000 to £30,000 FTE (pro rata)
Location: Remote, UK-based
Hours: Part time, 20 hours per week (4 hours per day)
Contract: Permanent
Closing Date: Sunday 3 May 2026
Interviews: Mid May via video
About the role
mySociety is a purpose-driven charity using digital tools to strengthen democracy and transparency. This role sits at the heart of user experience across key public-facing platforms.
You will manage a varied caseload of enquiries, ensuring users receive timely, clear and effective support while identifying and handling sensitive or high-risk cases appropriately.
Key responsibilities include:
· Managing incoming enquiries across services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem
· Triaging, prioritising and responding to user queries efficiently
· Identifying and escalating high-risk, safeguarding or data protection issues
· Providing clear guidance to users, including those in complex or difficult situations
· Maintaining accurate records and ensuring enquiries are followed through to resolution
· Identifying trends or recurring issues to support service improvements
· Updating help content, guidance and internal documentation
· Working collaboratively with technical and programme teams
About you
You will be an organised and proactive individual with strong judgement and the ability to manage a high volume of enquiries.
You will have:
· Experience providing user support within digital or information-heavy environments
· Ability to recognise and manage sensitive or high-risk cases
· Knowledge of data protection principles in a support or case-handling setting
· Excellent written communication skills with a clear and empathetic approach
· Experience managing multiple enquiries and meeting deadlines
· Strong organisational skills and attention to detail
· Confidence working remotely within a collaborative team
Desirable:
· Experience using helpdesk systems such as Zendesk or Freshdesk
· Experience supporting digital platforms or public-facing services
· Experience contributing to user guidance or knowledge bases
· Interest in civic technology or public interest services
About mySociety
mySociety is a purpose-driven charity that builds digital tools to help people engage in democracy, improve transparency and strengthen communities. They are a fully remote organisation with a collaborative, supportive culture and regular in-person team meetups.
Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Field Advisor
Location: Astolat, Coniers Way, Guildford, Surrey, GU4 7HL
Salary: £30,107- £31,517 (Full Time Equivalent)
Vacancy Type: Full-time role (36 hours per week) - Job share approaches welcome
Do you feel passionate about ensuring that unpaid carers feel heard, valued and supported?
Do you thrive on working independently in the community, managing your own caseload?
Are you excited by working as an advocate for carers to help them access funding, services, and their rights?
If so, you may be the Field Advisor we’re looking for — helping carers across Surrey feel connected, empowered and valued.
The Details
Why Work With Us
At Action for Carers Surrey, we’re committed to creating a supportive, inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel appreciated and empowered in both your work and personal life.
Our Benefits Include:
To Apply
If you feel you are a suitable candidate and would like to work for Action for Carers, please click apply to be redirected to our website to complete your application.
the deadline for applications is 10am on Friday 24th April.
Depending on the volume of applications received, telephone screening may take place between Tuesday 28th April and Thursday 30th April 2026.
Shortlisted candidates will be invited to attend aninterview at our offices in Guildford, Surrey. Interviews will be held between Tuesday 5th and Thursday 7th May 2026, and applicants should ensure they are available on at least one of these dates.
Help tackle loneliness among older people in care homes
Thousands of older people living in care homes receive few or no visitors. Friends for Life Bedfordshire exists to change that.
Through our befriending and group activities, we bring companionship, connection and meaningful relationships to care home residents across Bedford and the surrounding area.
We are now looking for a Manager to lead the charity through a period of growth and transition – expanding our reach, strengthening our team, improving our delivery whilst building a sustainable future.
About Friends for Life Bedfordshire
We are a Bedford-based charity working to address the social isolation of older residents in Bedfordshire’s care homes.
Founded in 2007, we have grown from a small local initiative to a registered charity with c90 volunteers supporting more than 30 care homes across Bedford Borough. In the last year, over 1,100 care home residents received our services.
The Role
This is a leadership role responsible for the overall management, performance and development of the charity.
You will lead a small team which includes specialist leads responsible for fundraising, volunteer management, and marketing & partnerships.
Your role is to set direction for the team to deliver the charity’s strategy and business plan, aligning priorities and creating the conditions for the team to succeed.
You will also act as the public face of Friends for Life, working closely with the Board of Trustees. Whilst we are small charity and this is a hands-on leadership role, success will come from enabling others, not by doing everything yourself.
Key Responsibilities
Management of the Charity
Management of People
· Rebuild and stabilise the team following a period of transition
Operational Management
Management of Fundraising
Management of Partnerships & Profile
Financial Management & Governance
About You
We are looking for a strong people leader who can bring clarity, structure and momentum to a small but ambitious charity.
You will likely bring:
Experience
Skills & Attributes
Experience working with trustees, knowledge of charity governance or experience in services for older people would be an advantage.
What We Offer
How to Apply
Please submit your CV and a short covering statement outlining how your experience aligns with the position.
Selection will be via an interview.
Please note that applicants must have the right to work in the UK and be able to evidence this prior to interview.
Finally, the role is subject to an Enhanced DBS check.
Closing date is Friday 1 May 2026.
The client requests no contact from agencies or media sales.