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About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

The Fundraising Assistant will be an integral part of a dynamic and unstoppable fundraising department. The role will be a chance for someone to learn about all types of fundraising whilst meeting with a diverse range of supporters and generating funds for the charity across a range of income streams.

For this role you will need to have great attention to detail, be highly organised as well as the ability to be flexible as things can change quickly in fundraising. You will also have the enthusiasm and willingness to learn new skills and the confidence to pick up the phone and bring positivity and joy to our supporters. This is a great opportunity for someone looking to learn about fundraising in a busy, fun and supportive environment.

At Sarcoma UK, we are committed to building an inclusive and diverse workforce.

We welcome applications from people of all backgrounds, communities and experiences. We are happy to discuss flexible working arrangements and will make reasonable adjustments throughout the recruitment process.

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activities throughout the year
• Interest-free season ticket and bicycle loan

Our Promise: 

Everything we do is shaped by the people affected by sarcoma.

Our work is guided by five commitments:

• We are shaped and driven by people affected by sarcom: we listen to and learn from the experiences of patients and families.
• We are committed to equity: everyone affected by sarcoma should be able to access the same quality of care, information and support.
• We collaborate to make a bigger impact: we work with healthcare professionals, researchers, organisations and policymakers to achieve more together.
• We uphold the highest standards: we use evidence and expertise to push for better care, treatment and research.
• We are relentlessly ambitious: sarcoma is decades behind other cancers. We will use every opportunity to close that gap.

Duties and key responsibilities

Fundraising Support

• Provide administration and operational support across the fundraising team.
• Respond promptly and professionally to fundraising enquiries via post, email, and phone, offering support, guidance and thanking donors and fundraisers.
• Develop excellent and enduring relationships with current and potential supporters.
• Send fundraising materials (including t-shirts, information packs, etc.) to supporters.
• Support challenge event fundraising by stewarding fundraisers, providing logistical support and administrative duties.
• Support the delivery of community campaigns, concentrating on the innovative fundraising elements, and providing stewardship to fundraisers.
• Support the planning and delivery of campaigns and special events and provide on the day support.
• Provide research support across the whole fundraising team, which may include researching corporates, trusts and foundations and community fundraising opportunities.
• Keep up to date with the work of the charity and communicate this to supporters in a compelling manner.
• Represent Sarcoma UK at events as required.

 Administrative Support

• Monitor the fundraising section on Sarcoma UK’s website, ensuring all fundraising pages are kept up to date and relevant.
• Produce regular reports on fundraising activities, including data from JustGiving, Enthuse, and GoFundMe, ensuring accurate tracking and evaluation.
• Work with the database and fundraising teams to evaluate and analyse fundraising activities. 
• Contribute to the smooth running of the organisation, assisting with general office and digital administrative tasks and ensuring processes are followed consistently.

 Stock and Online Shop

• Monitor Sarcoma UK’s online shop, and ecommerce platform. Ensuring it is regularly updated with accurate product listings and that orders are processed efficiently, meeting supporter expectations.
• Assist with maintaining external storage unit and keeping records of the contents.
• Liaise with suppliers, process orders, and ensure smooth fulfilment of orders.
• Research and create new merchandise and fundraising materials, keeping up to date with new trends and ensure offering is fresh and innovative.

Other

• Maintain accurate and up to date supporter records on Sarcoma UK’s database (Raiser’s Edge).
• To undertake all duties in line with the Sarcoma UKs policies, procedures and regulations ensuring that the work.
• The post holder will be working in a developing environment, and they will therefore be required to undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.

PATHS (Promoting Alternative Thinking Strategies) is a well‑established, evidence‑based social and emotional learning (SEL) programme. It supports young children to build core life skills including self‑awareness, self‑management, social awareness, healthy relationships and responsible decision‑making.

About the role

As Programme Co‑ordinator, you will lead the local implementation of PATHS, working collaboratively with preschool teams to embed the programme effectively and confidently into daily practice. Your role will be both hands‑on and strategic, and will include:

• Providing coaching and ongoing support to Early Years settings delivering PATHS
• Modelling high‑quality programme delivery in preschool environments
• Delivering training and guidance to staff to build confidence and consistency
• Developing strong, inclusive relationships with settings to support positive outcomes for children

You'll be part of a supportive UK‑wide Barnardo's PATHS team, with access to full training, resources and peer support to help you succeed and grow in the role.

About you

In addition to meeting the criteria in the generic Programme Co‑ordinator Person Specification, we are looking for candidates who can demonstrate the following service‑specific experience and attributes:

• Essential:

  • A recognised professional teaching qualification
  • Experience of working within Early Years, with an understanding of progression into primary and secondary education
  • Post‑qualification practice experience in social and emotional learning (SEL)
  • A strong working knowledge of the UK Curriculum and its key components
  • Experience in a co‑ordination or leadership role, developing collaborative relationships to achieve shared goals
  • A full driving licence and access to your own vehicle to travel between settings
    (Driving is an intrinsic part of the role. Applicants unable to drive due to a disability should demonstrate alternative ways of meeting the mobility requirements of the post.)

  Desirable:

  • Experience of designing and delivering engaging, high‑quality training for professionals, using a range of approaches to meet different learning needs
  • Experience of delivering social and emotional learning programmes within early years / primary school settings
  • Be a fluent Welsh speaker

Most importantly, this role offers the opportunity to make a real and lasting difference to children, young people and families across Pembrokeshire by strengthening social and emotional wellbeing from a young age.

Although this contract has a permanent status, please be aware that this post is subject to funding currently until end of March 2027 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement. This contract is due to expire on 31st March 2027.teach

Digital Learning and Platforms Developer

Salary: £37,207–£42, 070

Location: Hybrid, Cambridge or Fully Remote

This role is central to shaping and delivering the Foundation’s digital learning offer. As part of a dynamic and collaborative team, you will play a key role in building partnerships across the sector, supporting engagement with practitioners, and helping to extend the reach and impact of the Foundation’s work.

You will work closely with senior colleagues, programme teams, and external partners to translate organisational strategy into practical, scalable digital solutions. The role combines hands-on platform management with strategic input into the design and delivery of digital learning. You will lead improvements in user experience and accessibility, coordinate the development of high-quality learning resources, and use data, feedback and emerging tools such as AI where appropriate to drive continuous improvement.

Core focus areas for this role include:

• Translating organisational strategy into scalable digital solutions by working closely with internal teams to ensure alignment with organisational priorities and long-term goals.

• Building and leveraging strategic partnerships to accelerate delivery, enhance capability, and enable the successful implementation of scalable digital solutions.

• Leading on the continuous improvement of Moodle and other digital learning platforms.

• Enhancing accessibility, usability, and learner journeys.

• Developing and managing multimedia content, including short-form video.

• Coordinating and quality assuring resources created by programme teams.

• Using analytics and user feedback to drive continuous improvement.

This is an exciting opportunity for someone with experience in digital learning, educational technology, or platform development who is motivated by our charitable mission.

The Bell Foundation was established in 2012 and has grown significantly to become a leading authority on English as an Additional Language (EAL) in education. Our vision is to create opportunities, change lives, and overcome exclusion through language education. We deliver this through strategic work with schools and adult education that aims to achieve system change and improve outcomes for vulnerable groups, including refugees, asylum seekers, and learners from disadvantaged backgrounds.

Person specification

Experience

• Experience of managing and developing digital learning platforms (e.g. Moodle) in an education context.

• Experience of creating digital learning content and resources, including multimedia.

• Strong understanding of user experience, accessibility, and inclusive design.

• Ability to coordinate work across teams and influence without line management authority.

• Experience of using data and feedback to improve digital learning environments and/ or resources.

• Strong organisational and project management skills.

• Experience of building and managing external relationships to support the reach, use, and impact of digital resources or programmes.

• Understanding of the education system in England.

• Understanding of EAL or ESOL provision (desirable).

• Experience working in the education or charity sector (desirable)

• Familiarity with video production and editing tools e.g. Canva, Adobe Premiere or Adobe Express (desirable).

• Experience of using AI tools to support content creation or digital learning design (desirable).

Personal qualities

• Clear and adaptable communication skills, with the ability to create content for different audiences and formats.

• Strong planning and prioritisation skills, able to manage multiple projects and deadlines effectively.

• Excellent interpersonal and collaboration skills, particularly in developing productive relationships with external partners and working effectively across internal teams.

• Analytical and detail-oriented, with the ability to review, evaluate, and improve content and user experience.

• Proactive and solution-focused, with the confidence to take initiative and drive improvements.

• Creative, with an interest in exploring new approaches to digital learning and engagement.

• Comfortable working independently while contributing positively to a team environment.

• Excellent digital confidence, including use of common tools and learning platforms.

• Strong organisational skills that demonstrate the ability to organise and manage own workload to deadlines.

• Enthusiasm for and commitment to the Foundation’s mission.

• A can-do approach with a view to continuous improvement

Special requirements

• Occasional out of hours working may be required including occasional overnight stays.

• Willingness to undertake travel within the UK to partner sites and meetings.

The Foundation is committed to ensuring all staff are empowered to contribute fully to our work and the Foundation strives to ensure equity and fairness throughout the organisation. We support equality of opportunity and promote an inclusive culture.

We welcome applications from all backgrounds, across all protected characteristics and socio-economic status and particularly encourage submissions from those with lived experience of speaking another language.

We can only accept applications from those who have the right to work in the UK.

10GM is a partnership that supports the voluntary, community and social enterprise (VCSE) sector right across Greater Manchester. It brings together four local infrastructure organisations — Action Together, Bolton CVS, Manchester Community Central and Salford CVS — who work closely together to champion local voluntary and community action and social enterprise, helping communities thrive across the city‑region.

While this role is based at Action Together, you’ll be working as part of the wider 10GM team, contributing to work that has a Greater Manchester–wide focus and impact across all ten boroughs

GM Partnerships and Delivery Manager- Spaces of Hope and Connection 

The role

Thanks to National Lottery players, 10GM, on behalf of Greater Manchester Live Well, will receive £16.5 million over four years from The National Lottery Community Fund, the UK’s largest community funder.

This investment in Live Well Spaces of Hope and Connection will create a network of 100+ inclusive, community-led and owned spaces across Greater Manchester where people can meet, belong and find everyday support.

The Partnership and Delivery Manager plays a key role in translating the programme’s mission and values into meaningful change for communities, working with partners to enable inclusive, adaptive and community‑led delivery. Supporting the Head of Programmes, the role focuses on strengthening collaboration, nurturing trusted relationships, and maintaining a clear, connected view across workstreams and places.

You will convene partnership and learning spaces, surface opportunities and challenges early, and support partners to work in ways that build long‑term community power. Working closely with the Head of Programme, you will support coordinated problem‑solving, shared learning and innovation, creating an environment where partners feel supported to test, adapt and grow.

You will also help capture and share what is working- developing accessible learning and impact products that highlight community insight, stories of change and emerging systems shifts, to inspire partners and influence wider practice.

The ideal candidate

We are looking for a relational and values‑led professional with experience convening partnerships and facilitating inclusive spaces that support collaboration and shared action. You are able to build trust across diverse partners and communities, navigate power with care and confidence, and are committed to equity, community leadership and social justice.

You will bring experience working in or alongside the VCSE, with strong organisational and communication skills, able to coordinate activity across partners and turn learning and evidence into clear updates and compelling stories of change. You are someone who is comfortable with ambiguity, takes a reflective, learning‑led approach, and works collaboratively to support partners to deliver and grow.

Equality, Diversity and Inclusion

At Action Together we value diversity, promote equity and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

In order to ensure that our workforce reflects our communities across all levels of seniority, Action Together is offering a guaranteed interview to any candidate who meets the essential criteria listed in the person specification and who is also:

• A disabled person and/or
• A member of a community experiencing racial inequality 

Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.

Right to work

We do not hold a Sponsor License and are unable to accept applications which require sponsorship to work in the UK

Please note, the successful candidates will be required to undertake a basic Disclosure and barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.

The Wellbeing and Lifeskills worker will support residents experiencing mental health pressures, to access cultural sensitive services and develop resilience, coping skills and improve overall wellbeing.

Specific Duties:

• Develop person centred multi-agency support plans. Work to a recovery based aspirations led model.
• Collect baseline information about clients current mental health needs, and record and monitor progress as they engage with the service.
• Provide assertive support to ensure effective engagement to achieve personal goals and aspirations for wellness and enjoyment of life.
• Act as a point of contact for other agencies working with the individual. Plan interventions flexibly to meet individual needs.
• Provide initial advocacy and support to access appropriate services and agencies
• Plan for reduced involvement as the service user gains sustained mental wellbeing and control. Plan for service exits, building in aftercare and rapid return if necessary.
• Support individuals to engage in meaningful activity and facilitate activities such as an LGBT group and healthy eating group. Develop other activities with guidance and input from service users.
• Regularly review barriers to progress, involving other agencies as necessary.
• Provide quarterly statistical information such as demographics and outcomes, for funders and internal use.
• Keep up to date on current treatment models, care philosophy and mental health legislation.
• Deal with general correspondence and enquiries relating to service users and the service. Keep up to date service user records.

About You

You will have experience of working with people experiencing mental ill health, experience of working with and managing risk therapeutically, experience of working in a partnership environment or with other agencies, experience of facilitating groups, setting group objectives and reviewing outcomes, and experience of using data bases to record client need, interventions and progress. You will be able to demonstrate a knowledge of the needs of young migrants and refugees or other chronically excluded groups. You will have knowledge of the range of services available to people with mental health needs or other complex needs. You excellent interpersonal skills and the ability to communicate clearly at all levels abd the ability to plan and organise own workload

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution. This is a fixed term contract for 6-9 months to cover maternity leave.

We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

Do you want your work to influence Parliament, shape public debate and make a tangible difference to people’s lives? 

We are looking for a driven, curious and politically savvy External Affairs Specialist to join an excellent team that delivers for our members every day. This role offers a genuine opportunity to help build and strengthen our parliamentary engagement and deliver high quality communication with our members at a pivotal time for social care. 

You will join a supportive, intelligent and ambitious team that values evidence, collaboration and impact. We invest in our people, encourage professional development and give you real responsibility and exposure from day one. Your work will help shape national conversations and support a sector that matters. 

About us 

We are the UK’s leading membership body for over 2,200 homecare providers. Together, we work to ensure society values and invests in homecare so people can live well at home and flourish in their communities. We support our members with practical tools, trusted insight and strong representation, and we speak with authority to government, Parliament, the media and the wider public. 

About the role 

As External Affairs Specialist, you will play a central role in two of our most important priorities: strengthening our parliamentary engagement and delivering clear, timely and high-quality communication with our members. 

You will ensure members feel informed, heard and represented, while helping to build our presence and influence in Parliament. A core part of the role involves translating what our members experience on the ground into clear, persuasive messages that resonate with policymakers and parliamentarians. 

This role suits someone who enjoys joining the dots, spots opportunities quickly and wants to continue building a career in public affairs, parliamentary engagement and communications within a respected, mission driven organisation. 

What you will do 

Parliamentary engagement 

• Lead day to day parliamentary monitoring and identify opportunities to influence debates, questions and policy development 

• Draft high quality briefings, parliamentary questions and stakeholder communications 

• Build and maintain relationships with MPs, Peers and parliamentary staff 

• Support delivery of our parliamentary engagement activity, including events and party conferences 

Member communication 

• Draft clear, timely and engaging communications for members, including briefings, updates and campaigns 

• Work directly with members to capture insights, case studies and evidence 

• Ensure member voice sits at the centre of our external messaging 

• Translate complex policy and political developments into practical, accessible information for members 

Wider external affairs 

• Monitor media coverage and support proactive and reactive media activity 

• Contribute to social media and wider communications output 

• Support campaigns, publications, events and stakeholder engagement 

• Support team coordination, reporting and continuous improvement 

About you 

You are bright, motivated and organised, with a strong interest in politics, policy and communications. You enjoy writing, relationship-building and working at pace. You take initiative, think critically and care about delivering high-quality work. 

You will bring: 

• Strong written and verbal communication skills, with an ability to tailor messages to different audiences 

• Experience in public affairs, media, communications or campaigning, or a closely related field 

• An understanding of UK parliamentary processes and political engagement 

• Confidence using social media to inform, engage and influence 

• Strong planning skills and the ability to manage multiple priorities 

• An interest in social care, health or public services, or a desire to build expertise in this area 

Why join us 

If you want a role where your ideas count and your work makes a difference, we would love to hear from you. 

Location(s)   

This position is open to candidates currently based in Scotland, in line with the role’s operational requirements. The role is home-based with in person attendance to our ‘All Staff Days’ in London (5 per year), team meetings (roughly 6 meetings per year) and occasional travel to other meetings and Westminster as required. Where possible, these are combined with an overnight stay. 

London office: AdviceUK, 83 Victoria Street, London, SW1H 0HW 

Job Title:  Policy and External Affairs Manager (Scotland) 

Employment Type:  Part-time 

Reporting to:  Head of Policy, Programmes and Media 

Pay scale: £40,000 - £42,500 Full time equivalent  (Actual salary £32,000-34,000)

Interview: In person interviews will take place on Friday 22nd May at our London office

Working hours: 28 hours per week (4 days/0.8) within normal operating hours. Flexible working arrangements will be considered. (Normal operating hours are 8.00am - 6.30pm, Monday – Friday.) Lunch & other breaks are unpaid. 

Special conditions: Some evening and weekend work may be required for which time off in lieu (TOIL) will be granted. Some travel will be required which may entail some overnight stays.

We are committed to diversity and inclusion and welcome applications from all backgrounds, particularly encouraging those from underrepresented groups. 

CHARITY OVERVIEW 

Since 1979, AdviceUK has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice.

We are both a membership body and charity. We support our 700+ members (109 of which are located in Scotland) to provide advice to around 2 million people every year. We are working towards a world in which every individual, regardless of means, is able to access the advice they need to exercise their rights and deal with any legal and social welfare challenges they may face. 

JOB PURPOSE  

To set up and manage our policy and public affairs activities in Scotland ensuring AdviceUK has a strong voice, so we can secure policy change to benefit organisations delivering advice and the communities they serve. The post holder will be responsible for establishing AdviceUK’s first policy and influencing strategy for Scotland, including through developing policy solutions informed by strong evidence and rooted in member experience, and leading effective political and stakeholder engagement which will influence change. They will work closely with colleagues across the UK to join up policy, influencing and communications work. 

KEY TASKS AND RESPONSIBILITIES  

1.Strategy 

1.1 Develop AdviceUK’s first policy and influencing strategy for Scotland, through consultation with members and stakeholders and analysis of the landscape and opportunities in Scottish policy making. 

1.2 Put plans in place to roll out a specific programme of proactive and reactive policy work to further AdviceUK’s strategic aims in Scotland and represent the voices of Scottish members. 

1.3 Devise measures to monitor the impact of our policy and influencing work in Scotland and report back to staff, trustees, members and stakeholders about the difference we are making. 

2.Policy development 

2.1 Collaborate with AdviceUK members, partners, sector stakeholders and 

beneficiaries to develop clear, concise and authoritative policy positions on key issues. 

2.2 Produce high-quality, well-argued policy materials based on data and evidence, including reports, select committee responses, evidence statements, briefings and responses to Scottish Government consultations. 

2.3 Provide policy input for media statements, press releases and social media posts relating to Scotland, which are managed by the Press Officer and Digital Marketing Officer.

2.4 Develop an expert knowledge of policy issues affecting Advice UK members, keep up to date on the political and legislative environment and identify opportunities to use these to further Advice UK’s strategic objectives. 

2.5 Represent AdviceUK at policy and/or sector meetings and events.

3. Public affairs 

3.1 Roll out a programme of public affairs work including Scottish parliamentary engagement to promote AdviceUK’s strategic priorities. 

3.2 Build and maintain effective relationships with stakeholders across the Scottish Government and parliament, local and decision makers, non-governmental bodies and other relevant stakeholders. 

3.3 Champion an evidence based approach to all Advice UK’s advocacy and external relations work, drawing on research and member insight to inform our campaign messages. 

3.4 Ensure regular opportunities for Advice UK members in Scotland to feed into our public affairs and advocacy work, and regular communications on our impact, to demonstrate how we amplify their voice. 

3.5 Monitor and evaluate public affairs work, including collecting relevant metrics, to report back on our success and inform future campaigns. 

4. Research and data 

4.1 Work with Policy, Programme and Media (PPM) colleagues as well as the wider AdviceUK team to develop the evidence base needed to inform our policy and campaigns work in Scotland. 

4.2 Work with the Research and Policy Analyst to carry out analysis that identifies emerging trends in the Scottish advice world and use this to provide evidence-based policy briefings and specific policy solutions. 

5. General duties 

5.1 Ensure you effectively communicate Advice UK’s vision, mission and objectives to staff, members and external stakeholders.

5.2 Ensure you demonstrate Advice UK’s values and behaviours in all aspects of your work

5.3 Build and maintain positive relationships with key stakeholders including staff trustees; members, partners and suppliers 

5.4 With support from your manager, deliver your agreed personal objectives and undertake any agreed development or training

5.5 Maintain a strong understanding of our members and the advice sector more generally, by reading internal reports; accessing relevant data reports; following our social media channels and, where possible, attending member and other relevant events. With the agreement of you line manager, ensure you make time to speak to members and visit their services.

5.6 Adhere at all times to Advice UK’s policies and procedures

5.7 Carry out any reasonable duties compatible with the post assigned by your line manager 

Join an amazing charity that makes a difference for more than 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

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We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.

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About you:

The Data Integration and Automation Officer is an exciting role at MDUK, that will sit within the Finance and Resources Team.

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You'll design, build, and maintain automated data synchronisations across organisational systems, taking ownership of end-to-end workflows from requirements through to implementation and handover.

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You'll work closely with multiple departments to understand data requirements, modernise data processing practices, and deliver reliable automated data flows using tools such as APIs, Power Automate, and Python. 

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You'll be a technically skilled and collaborative professional with experience in API integration (REST/SOAP), automation tools such as Power Automate, and Python-based data processing.

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You'll require strong knowledge of data management principles, including validation, transformation, and system integration across platforms such as CRMs, finance systems, and cloud applications.

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You'll be responsible for designing and delivering end-to-end data workflows, from requirements gathering through to deployment and documentation.

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You'll be confident in engaging with non-technical stakeholders, lead workshops, analyse existing processes, and implement practical improvements.

 

About us:

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Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. ​

This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

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Values and behaviours:

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• A positive attitude and approach that reflect the charity’s values.
   
• Seek opportunities to contribute to the development of the charity.
   
• A commitment to and an understanding of disability issues, equality, diversity and inclusion.
   
• Always demonstrate role model behaviour.

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Benefits:

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We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.

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Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offer range of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...

 

Location: We operate a hybrid model (home and office, London SE1). 

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Closing date: Tuesday, 5th of May
 

NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role.
 

Please download the job description to see full role responsibilities

At Community Connections Lewisham we are passionate about helping Lewisham residents (aged 18+) improve their health and wellbeing through discovering what exists in their own community, and becoming more able to access it. We aim to tackle the problems of social isolation and loneliness by using a person-centred approach. This means we recognise that each person we support has their own unique story, with their own particular challenges, needs, and personal goals.

Partnership Coordinators are the face of the Community Connections Lewisham team. They provide valuable support to both clients and professionals by running the phoneline, giving guidance and advice on a wide range of topics by referring or signposting to relevant services that are available in the community. They play a crucial role in the triaging, coordination and effective administration of the entire Community Connections project and acting as a front door service to the rest of the voluntary sector.

Job Title: Volunteer Development Manager

Team: People and Culture

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh) or home-based contract.

Status: Permanent

*The salary on appointment will be set between £47,845 to a maximum of £54,369 depending on the candidate's skills and experience. If you are internal and on the same grade then the salary will be as reflected in our pay policy. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

Context and purpose of role

Volunteers are vital to the success of the Ramblers and the delivery of our strategic goals. That’s why we’ve launched a bold new initiative to enhance volunteer experience. We’re creating a journey that is inclusive, engaging, and genuinely impactful. Our aim is for The Ramblers to be a place where every volunteer feels welcomed, valued, and supported every step of the way.

We believe volunteering should be more than giving time. It should be about finding purpose, building connections, and being part of something meaningful. We are committed to creating an environment where people from all backgrounds and walks of life feel inspired to join us, confident in contributing, and motivated to stay and grow.

As volunteering lead, the postholder will play a pivotal part in bringing that vision to life.

You will work closely with key stakeholders to enhance the volunteer experience at every stage of the volunteer lifecycle—from attraction and recruitment through to development and recognition.

You’ll design and deliver innovative approaches to enhance the experience of our current volunteers, along with planning and implementing new approaches to attracting volunteers for the future.

This role provides the opportunity to create something lasting: a volunteer experience where people don’t just give their time —they feel a genuine sense of belonging, while making a meaningful difference in the communities we serve.

The role will report directly to the Head of People Experience.

Key responsibilities

Volunteer Recruitment and Onboarding

· Develop and implement strategies to attract and recruit a diverse pool of volunteers.

· Design and deliver comprehensive orientation programs to introduce new volunteers to the organisation and their responsibilities.

Training and Development

· Create and facilitate ongoing training programs to enhance volunteer skills and knowledge.

· Provide resources and support to ensure volunteers are equipped to perform their roles effectively.

· Organise workshops, seminars, and training sessions to foster continuous learning.

Volunteer Management and Coordination

· Ensure accurate records of volunteer hours, roles, and performance are maintained.

· Create a safe and supportive environment, ensuring compliance with relevant legislation and best practices around safeguarding.

· Develop and implement policies and procedures for volunteer management.

Volunteer Retention and Engagement

· Design and execute recognition programs to acknowledge and celebrate volunteer contributions.

· Organise events and activities to keep volunteers engaged and motivated.

· Regularly communicate with volunteers to provide updates, gather feedback, and address concerns.

Program Evaluation and Improvement

· Monitor and evaluate the effectiveness of the volunteer program.

· Conduct surveys and assessments to gather feedback from volunteers and identify areas for improvement.

· Implement changes and enhancements based on feedback and best practices.

Collaboration and Partnership Building

· Work closely with teams to identify volunteer needs and opportunities.

· Build and maintain relationships with external partners and community organisations to expand volunteer resources.

Technology and Data Management

· Utilise technology track and manage volunteer information.

· Maintain up-to-date records and generate reports on volunteer activities and program outcomes.

· Leverage communication tools and platforms to effectively engage with volunteers.

Other

· Undertake such other duties as may be reasonably required of the post

· Engage and proactively develop excellent working relationships

The person

Knowledge, Skills and Experience

Knowledge

This section specifies the theoretical understanding or specific expertise needed for the role:

· Knowledge of the value volunteers add, and the impact they bring to organisations.

· Expert and up-to-date knowledge of the law relating to volunteering and volunteering best practice principles, and procedures, particularly around recruitment and retention.

· Demonstrable knowledge and experience of implementing best practice solutions to drive a volunteering involving ethos and culture.

- Knowledge of safeguarding legislation, policies, and best practices.

Skills

This section details the specific abilities and competencies required to perform the job effectively:

• Strategic Thinking: Ability to develop and implement strategic initiatives

• Communication Skills: Excellent verbal and written communication skills

• Interpersonal Skills: Strong relationship-building and influencing skills

• Analytical Skills: Ability to analyse data and use insights to drive decision-making

• Problem-Solving Skills: Proactive approach to identifying and resolving issues

• Project Management Skills: Ability to plan and co-ordinate activity across multiple teams to deliver project goals

Experience

This section specifies the practical, hands-on experience required for the role:

• Experience of ensuring Volunteer and Volunteer Role Manager journeys are accessible and encourage diversity, equity and inclusion.

Personal Attributes

· Active Listener: Listens attentively to others and values their input

· Collaborative: Values and leverages diverse perspectives and skills within the team

· Adaptable: Able to adjust to new situations and challenges with ease

· Problem Solver: Proactively identifies issues and works towards effective solutions

· Analytical Thinker: Analyses information thoroughly and makes sound decisions.

· Detail-Oriented: Pays attention to detail, ensuring accuracy and thoroughness in work

· Mentoring: Willing to mentor and support the development of team members

· Innovative: Embraces new ideas and technologies to improve processes

· Ethical: Upholds ethical standards and integrity in all actions

· Visionary: Looks outwards to anticipate trends and identify opportunities to enhance volunteer experience

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

As a Caretaker, you will be a valued member of the Facilities team, supporting the delivery of a wide range of day‑to‑day tasks and programmed maintenance activities across all our sites. 

As Caretaker you will:

• Monitor and record daily workplace safety, with particular attention to portable appliance testing (PAT), slip and trip hazards, and fire risks, while ensuring a safe and well‑maintained environment for employees, visitors and contractors.
• Oversee specialist maintenance companies, which provide services throughout the year.
• Be a reliable and proactive individual with a strong commitment to health, safety and security.

The role will be primarily based at our Swindon office; however, there will be some travel to offices in Bala as required.

NCN Portfolio Support Coordinator

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

NCN Portfolio Support Coordinator

UK-wide

£33,265 per annum (pro rata for part time)

Ref: 158REC

Full time 37.5 hours per week – we are happy to talk flexible working

Base: Hybrid working from any UK hub

Contract: Permanent

Disclosure: DBS is not required for this position as the post holder will not be working with school and community groups in the region. 

ABOUT THE ROLE

Team: National Cycle Network

As the NCN Portfolio Support Coordinator, you will provide support across the National Cycle Network directorate, helping to maximise efficiency in programme delivery, data management and internal communication. You’ll work closely with the component teams of the NCN Directorate and provide direct portfolio support to the Director, complementing the functions of the Delivery Coordination Office and the Planning, Governance and Assurance Directorate.

What You’ll Be Doing 

• Supporting the delivery of multiple programmes across the UK by ensuring that programmes are set up in line with the Trust’s Delivery Framework and managed accordingly.
• Improving the efficiency of the Directorate by providing technical assistance and coaching on information management systems.
• Assisting in management and maintenance of key portfolio documentation and establishing and overseeing a central filing system.
• Overseeing internal communication platforms on behalf of the directorate such as internal Toucan pages and triaging public enquiries. 

This role is ideal for someone who enjoys setting up new systems and processes and working on a wide range of impactful programmes. 

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• Experience in communicating evidence and impact through written reports and presentations to update and maintain relationships with key funders.
• A proven track record in supporting complex and high risk programmes of delivery across multiple nations and political environments.
• Experience in project management.
• Demonstrated experience in developing and sustaining effective partnerships across all levels.
• The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk. 

LIVING OUR VALUES

At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are:

Always Learning – curious, open‑minded and committed to continuous improvement.

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.

Taking Ownership – proactive, responsible and empowered to make things better.

Delivering Together – collaborative, transparent and motivated by shared success.

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays.
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum pro rata for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 29 April 2026
• Interviews will be held via Microsoft Teams during the 13th or 14th May 2026. To apply, please complete our online application form by submitting a CV and 1 page cover letter.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.

The salary for the post is £4,895 gross per annum (based on 7 hours per week off the Real Living Wage full-time equivalent of £24,479)

Based: HMP Norwich Visitors’ Centre

Working Hours and Patterns:

· The work pattern is every Saturday 8:30 – 4pm (7 hours with 30 minutes unpaid break)

· The successful candidate is expected to be available outside of these times to carry out essential training, attend Team Meetings on a Wednesday morning (scheduled in advance every six weeks), and the prison induction on one Monday and Tuesday.

· Overtime, particularly on Sundays, is often available.

· A degree of flexibility will be required at times to meet operational demand.

HMP Norwich, part of the main HMP Estate, offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.

The Ormiston Families team based at HMP Norwich provide a personal welcome for first-time and returning visitors to help them access the services available to them.

We are seeking a Family Support Worker to join the team in providing effective and efficient running of the Visitors Centre on Saturdays. This will involve booking visitors in for visits, serving refreshments to visitors, providing information for visitors who need additional support, signposting and making referrals to other prison departments. The overall purpose of the role is to ensure that prisoners and their families have a valuable visiting experience, improving the quality of visits for children and families, helping to maintain positive, healthy and resilient family relationships.

Ideally, you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills, sometimes under challenging circumstances, whilst embracing a non-judgemental and empathetic work ethic. You will have had experience working with children and families or be able to demonstrate a commitment to this area of work. 

For further information and to apply, please visit our website.

Closing date for applications: 9am, Monday 11th May 2026

Safeguarding and DBS requirements for your role: Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.