Environment jobs
We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.
The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.
Key Responsibilities
Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:
Team Leadership & Development
- Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
- Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
- Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.
Supporter Care & Experience
- Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
- Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
- Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
- Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
- Oversee the processing of acknowledgements and problem payments.
- Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.
Supporter Retention & Engagement
- Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
- Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
- Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.
Budget & Performance Monitoring
- Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
- Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
- Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
- Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.
Data, Processes & Compliance
- Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
- Manage the development and documentation of procedures covering all supporter care processes and data capture.
- Support colleagues in their use of the CRM database and maintain data entry procedures.
- Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.
Cross-Team Collaboration & Partner Management
- Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
- Take a lead in managing relationships and processes with response handling agencies and other external partners.
Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the role
To deliver the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, within Salford Northern Care Alliance, providing support on some of the wards (such as rehabilitation), on-site clinics and other settings (e.g. rehabilitation centres).
Have a visible physical presence within the Trust, becoming embedded into clinical teams focussing on major trauma pathways, facilitating outpatient and in-person legal clinics.
To work closely with those impacted by serious and life-changing injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating timely access to legal support to aid rehabilitation.
To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by serious and life-changing injury.
To work as part of the wider Day One Service’s team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements.
Key responsibilites:
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Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by serious and life-changing injury.
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Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support.
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Provide consistency in assessment of all patients and their loved ones, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery.
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Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements.
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Contributing towards report writing through the writing case studies and narrative to support data collection.
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Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports.
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Deliver awareness raising presentations to clinical colleagues and departments.
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Organise and facilitate outpatient and in person legal clinic drop-in sessions.
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Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support.
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Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy.
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Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff.
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Identify and support the recruitment and supervision of Day One volunteers, where appropriate.
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Work closely in partnership with our Peer Support Service, focussed on promoting awareness and uptake within the region.
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Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed.
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Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise.
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Be prepared to travel across the region and, on occasion, to other sites and national meetings as required.
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Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training.
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Participate in external clinical supervision and monthly caseworker reflective practice to sessions to effectively explore and uphold professional boundaries within a safe, structure and supportive environment.
Please find the recruitment pack attached for full details.
How to apply
Please upload your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.
Closing date: Monday 29th June 2026
First stage virtual interviews: On-going
Second stage in-person interviews in Salford: TBC
Applications will be reviewed on a rolling basis; therefore, early applications are encouraged. We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.



The client requests no contact from agencies or media sales.
Duchenne UK works tirelessly to challenge barriers, deliver practical solutions, and speed up progress for families affected by Duchenne muscular dystrophy (DMD). The charity collaborate with leading researchers, clinicians, industry and charity partners to deliver hope and measurable progress for people living with DMD in the UK.
Founded by two mothers whose sons were diagnosed with DMD, the charity has raised more than £34 million to accelerate research, improve care and help transform outcomes for families affected by this life-limiting condition.
As the charity enters a new phase of growth, it is investing in the structures, stewardship and fundraising expertise needed to build on that success while preserving the entrepreneurial spirit and close community connections that have made it so successful.
A newly created role, the Head of Relationship Fundraising will lead a diverse portfolio spanning Family & Friends fundraising, community fundraising, mid-value and major donor relationships, charity partnerships and corporate fundraising opportunities. Reporting to the Director of Income Generation, you will inherit an established portfolio of supporters and partners while identifying new opportunities for growth across the Duchenne community and beyond.
A key focus will be Duchenne UK’s Family & Friends Funds programme, a nationwide network of more than 50 family-led funds. You will combine ambitious income generation with exceptional supporter care, building trusted relationships with families, supporters, partners and donors whose connection to DMD is often deeply personal.
Working closely with the Director of Income Generation, CEO and co-founder Emily Reuben OBE, co-founder Alex Johnson OBE, and wider senior leadership team, you will play a pivotal role in shaping the future direction of relationship fundraising and helping to build a more strategic and sustainable fundraising programme for the years ahead.
As Head of Relationship Fundraising, you will:
- Lead delivery of Duchenne UK’s relationship fundraising strategy, driving sustainable income growth across multiple income streams
- Develop and grow Family & Friends fundraising, community fundraising, mid-value, major donor, partnership and corporate fundraising opportunities
- Build and steward a pipeline of supporters and prospects, developing meaningful long-term relationships
- Develop the Family & Friends Funds programme, ensuring excellent and compassionate supporter experiences
- Develop supporter journeys, stewardship plans and relationship management processes that increase engagement and retention
- Strengthen fundraising systems, processes and ways of working to support future growth
- Operationally lead relationships with charity partners and key stakeholders
- Monitor fundraising performance, pipeline activity and KPIs
- Line manage the Community & Events Fundraiser and help shape the wider fundraising function’s future direction, structure and growth
Essential skills and experience:
- Significant experience in relationship fundraising, with a track record of delivering sustainable income growth
- Experience managing complex supporter or donor relationships in emotionally sensitive or values-led environments
- Experience working with high-value supporters or philanthropy audiences
- Experience developing community, peer-to-peer, high-value or partnership fundraising relationships
- Demonstrable success in achieving income targets and building fundraising pipelines
- Strong relationship management and influencing skills, with the ability to engage a wide range of stakeholders
- Experience developing supporter journeys and stewardship approaches that improve engagement and retention
- Strong financial awareness, including pipeline management and forecasting
- Excellent communication skills and experience using CRM systems effectively
- Exceptional emotional intelligence, empathy and a commitment to outstanding supporter care
- A proactive, entrepreneurial and solutions-focused approach
Desirable:
- Experience within a health, medical research or disability-related charity
- Experience of diagnosis-led, in-memory or bereavement-related fundraising
- Knowledge of fundraising regulation, GDPR and Gift Aid
- Experience using Salesforce
Employee benefits
- 25 days annual leave plus bank holidays (pro rata)
- Summer Fridays – half days on Fridays in July and August (pro rata)
- Team wellness day and team away day
- Employee Assistance Programme and wellbeing support
Application at this initial stage:
- Your CV, ensuring alignment with the person specification
- Answers to the two screening questions (click on Apply Now to answer these)
Suitable applicants will then be invited to an initial call and full support will be provided for formal application (CV and supporting statement).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Situated within beautiful gardens and grounds, the Royal Hospital for Neuro-disability (RHN) is a leading national centre of excellence and one of the longest-running charities and independent hospitals in the UK.
Set in a stunning Grade II listed Victorian building, the RHN provides adult person-centred services across the entire care pathway—from post-acute rehabilitation to end-of-life care—for people with complex neuro-disabilities and their families. Underpinned by a strong research and education framework, the RHN is more than a hospital; it is a vibrant community where residents engage in music, art, and holistic support to achieve the best possible quality of life.
Job Title: Fire Risk Management Advisor
Responsible to: Head of Estates/Fire Safety Manager
Hours: Full Time (36 hours per week)
Salary: £50,000-£58,000 depending on experience
Location: Putney, London (some hybrid working flexibility)
Contract type: Permanent
Join the Estates team at the Royal Hospital for Neuro-disability and play a key role in protecting patients, staff, visitors and infrastructure through expert fire risk management and fire safety training.
This is an exciting opportunity for an experienced fire safety professional to act as RHN’s competent person for fire risk management, leading on compliance, training, risk assessment and continuous improvement across a complex healthcare environment.
Key responsibilities
- Lead on fire risk management and support statutory compliance across the RHN estate
- Oversee fire risk assessments, audits and remedial action plans
- Provide specialist technical advice on fire safety, capital projects and building compliance
- Develop and deliver role-specific fire safety training programmes
- Support emergency preparedness, evacuation planning and incident response
- Work closely with clinical teams, estates, contractors and external regulators including the Fire & Rescue Service
- Monitor fire safety performance, analyse trends and contribute to governance reporting.
Essential criteria:
- Level 4 Diploma in Fire Safety (or working towards)
- Level 3 Certificate in Fire Risk Assessment (or equivalent)
- At least 12 months’ experience in a fire safety or fire risk management role
- Strong working knowledge of:
- Regulatory Reform (Fire Safety) Order 2005
- Building Regulations 2010
- Fire risk assessment principles and fire safety legislation
- Experience identifying and managing complex fire risks
- Experience developing or delivering fire safety training programmes
- Strong stakeholder engagement and communication skills
- Proficient in Microsoft Office / Microsoft 365
This role offers the chance to make a meaningful impact within a specialist healthcare organisation while working collaboratively across multidisciplinary teams.
Why the Royal Hospital for Neuro-disability is a great place to work:
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Generous Annual Leave entitlement
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Free counselling and therapy sessions and other mental wellbeing support through our partner CIC Wellbeing
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Get involved in our free on-site wellbeing programs, including weekly yoga, and monthly pottery club (we are the UK’s only hospital with its own kiln)!
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Draw down a percentage of your monthly wages a few weeks early to help with unexpected costs.
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Financial support services such as low-interest loans and help with savings accounts through our partnership with London Capital Credit Union.
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Join our wellbeing networks to connect with people in our hospital; we have a Pride network, Women’s network, and our Race Equality network. We also have heritage events to celebrate the diversity of our workforce – most recently we had a South East Asian celebration.
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Free on-site parking (rare in London!)
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More benefits: Cycle2Work scheme, tech purchase support scheme, Blue Light Card discounts, and more.
Please note, to be eligible to apply for this role, you must have the Right to Work in the UK. We are unable to offer sponsorship to applicants currently.
RHN is a care provider for vulnerable patients at extreme risk. In consequence, safeguarding patients will always be our highest priority.
RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential. If you require any reasonable adjustments throughout the recruitment process, please do not hesitate to contact our Resourcing Team
The RHN recognise the importance in addressing environmental sustainability and we strive to contribute to reducing our carbon footprint.
We are proud to be Disability Confident Employer and we are committed to building a diverse and inclusive workplace. We encourage applications from disabled people and will make reasonable adjustments to support you through the recruitment process and in the workplace.
We reserve the right to close this advert earlier than the advertised closing date if a sufficient response is received.
The RHN is a charity, independent from the NHS but working closely with it, to provide the best possible care for people living with neuro-disability.

If you an ambitious relationship-builder ready to drive growth, innovation and impact across high-value fundraising and partnerships this could be the role for you!
Farleigh Hospice is a high performing organisation providing specialist palliative and end of life care for people with life limiting illness in the Mid Essex region. Our team at Farleigh has grown and evolved to meet the changing needs of the community we serve and our work is only possible thanks to the incredible support of our community.
The Role
This is a pivotal role within our Income Generation team, leading our high-value fundraising portfolio including major donors, corporate partnerships, trusts and foundations, and legacy and in-memory giving.
Reporting to the Head of Fundraising, you will shape and deliver a strategy and team to build meaningful, long-term relationships and maximises sustainable income, ensuring Farleigh Hospice remains a charity of choice for supporters and partners.
This is more than a fundraising role - it’s an opportunity to combine strategic thinking with purpose, helping to secure vital income that enables exceptional hospice care in our community.
What You’ll Do
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Develop and deliver a philanthropy and partnerships strategy aligned to organisational goals
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Build and manage a pipeline of high-value supporters, including major donors, corporates and trusts
Work closely with our corporate fundraiser to secure and develop corporate partnerships, creating compelling engagement opportunities and sponsorship packages
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Ensure excellent major donor stewardship, delivering personalised engagement and relationship plans
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Oversee trust and foundation applications, ensuring high-quality submissions and reporting
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Support the growth of legacy, in-memory and tribute giving
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Lead, motivate and develop a high-performing team and volunteers
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Use data, insight and KPIs to monitor performance and drive continuous improvement
What We’re Looking For
We’re looking for a dynamic and experienced fundraiser with:
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Significant experience in philanthropy, corporate or high-value fundraising
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A proven track record of securing major gifts, partnerships or grants
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Experience managing high-value relationships and pipelines
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Strong leadership and team management experience
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Excellent communication, influencing and relationship-building skills
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Strategic thinking combined with strong commercial and analytical ability
Charity or hospice experience is desirable, but most important is your ability to build lasting relationships and turn opportunities into meaningful income and impact.
In return, we offer a great working environment, a competitive pay and benefit package, flexible working and a strong team to support you.
Please note that we reserve the right to close this vacancy early if we receive a high volume of applications)
Farleigh Hospice is committed to creating an inclusive working environment where diversity is recognised and celebrated. To achieve this we welcome applications from all sections of the community. Farleigh Hospice operates a six-month probation period. Positions may be subject to DBS Disclosure. Charity Registration No: 284670
Customer Experience Coordinator
Salary:
Living Onsite – £25,685 per annum (Band C, Level 3)
Living Offsite – £27,445 per annum (Band C, Level 3), inclusive of OLW
Location: Gilwell Park, Chingford, E4 7QW
Contract Type: Permanent
Working Hours: 35 hours per week, worked on a rota basis including weekends
About the Role
We’re looking for a proactive and customer-focused Customer Experience Coordinator to help create exceptional experiences for visitors at Gilwell Park. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, building strong customer relationships, and supporting unforgettable outdoor adventures.
In this role, you’ll play a key part in understanding customer needs, guiding them towards the right experiences, and supporting centre teams to ensure every visit runs smoothly from booking through to aftercare.
Key Responsibilities
Customer Service & Bookings
- Deliver professional and friendly support across phone, email, live chat, and social media channels.
- Advise customers on suitable products, activities, and booking options tailored to their needs.
- Maintain high service standards in line with SLAs and brand expectations.
- Manage customer bookings from enquiry stage through to post-visit support.
Administration
- Process bookings, enquiries, and customer information using internal systems including SharePoint, Cinolla, and Zendesk.
- Handle payments, invoices, and other routine financial administration tasks.
- Support the conversion of enquiries into confirmed bookings.
Centre Support
- Assist in planning activity programmes suited to customer and group requirements.
- Work collaboratively with centre teams to ensure a seamless customer journey.
- Support operational procedures, compliance requirements, and safety checks.
About You
We’re looking for someone with:
- Previous experience delivering high-quality customer service.
- Experience within outdoor education, residential centres, hospitality, leisure, or a related sector.
- Strong interpersonal and communication skills, both written and verbal.
- Excellent organisational skills with strong attention to detail.
- The ability to manage multiple priorities while maintaining a positive customer experience.
Why Join Us?
This is a fantastic opportunity to join a passionate team dedicated to creating memorable experiences in a unique outdoor environment. You’ll gain valuable experience in customer engagement, operations, and adventure-based hospitality while working at one of the UK’s leading activity centres.
Benefits:
- We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
- 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
- Flexible working hours
- Work in a way that suits you, your role and your department
- Double matching pension up to 10% of gross salary
For a full list of our benefits, click .
Closing date for applications: 23:59 on Sunday, 7th June 2026
Interviews will be held in person at Gilwell Park on Tuesday, 16th June 2026.
Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Are you passionate about gaming, streaming and online communities, and excited by the opportunity to turn that passion into life-changing impact.
Great Ormond Street Hospital Charity is looking for a Gaming and Streaming Senior Manager to help shape the future of one of the charity sector’s most exciting and ambitious growth areas.
This is a varied and high-impact role where you’ll combine relationship building, business development, team leadership and strategic planning to grow our gaming and streaming fundraising programme. You’ll work across partnerships, creator communities, live events and industry engagement—helping us build deeper relationships within the gaming world while creating experiences that connect supporters to our mission in authentic and engaging ways.
We’re looking for someone who understands the culture and energy of the gaming and streaming space, and who can bring people together around ideas, opportunities and shared goals. Existing industry connections would be valuable, but just as important is curiosity, commercial instinct and a genuine interest in the sector.
You’ll lead a small but ambitious team and work closely with colleagues across the organisation, the hospital and external partners. This role requires someone who is highly collaborative and relationship-focused, but also confident influencing stakeholders, navigating complexity and driving momentum in a fast-moving environment.
You’ll also work closely with a high-energy senior leader, so we’re looking for someone who is proactive, resilient and comfortable balancing strategic thinking with hands-on delivery.
Salary
The salary for this role is £49,900 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Lead and develop the Gaming and Streaming team, creating a positive, collaborative and high-performing environment where people feel supported, motivated and empowered to succeed.
- Work with the Head of Partnership Development to shape and deliver the gaming and streaming strategy, helping grow income, partnerships and audience engagement.
- Build and develop strong relationships across the gaming and streaming industry, identifying and unlocking new partnership and fundraising opportunities.
- Support and grow relationships with content creators, streamers, partners and gaming communities, helping create engaging and meaningful supporter experiences.
- Work closely with the Gaming Board and senior industry stakeholders, building trusted relationships and helping maximise opportunities and influence
- Lead major projects and events, ensuring activity is strategically aligned, commercially focused and delivered collaboratively across the organisation.
- Build strong internal relationships across fundraising, communications and hospital teams, helping connect activity and drive shared outcomes.
- Support the continued growth and evolution of the programme, identifying opportunities to improve ways of working, increase impact and strengthen industry engagement.
- Ensure activity is delivered responsibly and in line with safeguarding, fundraising and ethical standards.
Skills, Knowledge and Expertise
- Strong experience in business development, partnerships, fundraising or sales, with a track record of securing and growing opportunities.
- A genuine interest in gaming, streaming and online communities, with knowledge of the wider industry landscape.
- Experience leading and motivating teams, with a supportive and hands-on approach to people management.
- Excellent relationship-building, networking and influencing skills, with the ability to work confidently across a wide range of stakeholders.
- Experience managing partnerships, projects or events involving multiple stakeholders and competing priorities.
- Strong commercial awareness, with the ability to spot opportunities, think strategically and drive activity forward.
- Confidence working with senior stakeholders, boards or external partners, with the ability to build credibility and trust.
- Strong project management and organisational skills, with the ability to manage complex activity and deliver at pace.
- A proactive, collaborative and solutions-focused mindset, with the energy and resilience to thrive in a fast-moving environment.
This is an exciting opportunity to help shape the future of gaming and streaming fundraising at GOSH Charity—building partnerships, growing communities and creating experiences that bring people together around a cause that matters.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
Head of Transformation
£55,000 to £60,000 per annum WTE
37 hours per week
Farnham, Surrey, with opportunity for hybrid working. Cross site working required.
About us
Phyllis Tuckwell is based in Farnham and Guildford, and provides bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire. It is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our support teams are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients.
We are shortly opening our new hospice building, creating a modern environment designed around patients, families, and staff. Alongside this we are investing in how we work as an organisation, improving the way we deliver change, modernise services, and support our teams so that patients and families continue to receive the best possible care and experience.
The role
We are excited to be seeking a Head of Transformation to help shape not only major change initiatives, but also the culture, behaviours, and ways of working to enable better long-term outcomes and experiences for patients, families, staff, and volunteers. The role will embed a more structured, transparent, and outcomes-focused approach to organisational delivery, by developing frameworks and standards, helping teams deliver change consistently and confidently.
This key leadership role, reporting into our Director of IT, Estates and Digital Transformation, will help to build our culture to support our organisational transformation, by encouraging accountability, collaboration, planning, and continuous improvement. The successful candidate will work closely with colleagues across clinical, operational, corporate, and support services, visibly developing relationships and bringing people on board to ensure change, both digital and non-digital, is delivered in a practical, supportive and proportionate way, while remaining fully aligned to organisational priorities and governance requirements. The role will lead, develop and coach a small team of Project Managers and Business Analysts, encouraging full business analysis capability across the organisation, while adopting an appropriate risk management approach. The role will make a tangible impact across the work of Phyllis Tuckwell, both clinically and operationally.
About you
How this is delivered, through the building and developing of relationships across the organisation, will be key to the success of this role.
We are looking for a people-focused and values led individual who can combine strong delivery expertise with the ability to influence behaviours and culture. Proven experience leading organisational change and delivery frameworks is vital, along with a strong understanding of project and change management principles. The knowledge, and experience of embedding of business analysis capability would be of advantage. Qualifications or experience in areas such as PRINCE2, MSP, Business Analysis, Lean Six Sigma, or organisational change are helpful. Whilst previous experience within a health care or a hospice environment is not essential applicants should understand the importance of working in a people-focused, regulated environment.
The successful candidate will have excellent stakeholder management, emotional intelligence, and facilitation skills; being able to challenge constructively while maintaining trust and engagement. They should hold strong communication skills, being able to explain complex concepts in accessible language, along with demonstrated leadership skills.
We Offer:
Excellent Benefits
- Six weeks paid holiday plus public holidays
- Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
- Health Cash Plan Scheme
- Employee Assistance Programme
- Staff Benefit Scheme
- Blue Light Discount Card
Excellent Career Development
- Leadership Development & coaching
- Skill Development, Project-Based Learning and Diverse training courses
- Apprenticeships
A Great Place to Work
- Equal Opportunities employer
- Flexible working
- Supportive colleagues
- 97% of our staff are proud to work for Phyllis Tuckwell*
*Phyllis Tuckwell Birdsong Hospice staff survey 2023
The impact of our services on the lives of our patients and their families can be read about on our website.
We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
Interested?
If you are seeking an influential and visible leadership role, the opportunity to shape and influence change within a new hospice environment and the chance to build delivery capability in a meaningful and lasting way whilst working for a well-respected, and supportive charity, we would be delighted to hear from you.
For further information regarding the role or to arrange an informal visit please contact Graham Mayers, Director of IT, Estates and Digital Transformation. If you have any questions about the recruitment process, contact HR.
Closing date for receipt of applications: 28th June 2026
Interviews to be held week commencing 6th July 2026
We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.
This post is subject to a standard Disclosure and Barring Service check.
Our mission is to care compassionately for adults living with an advanced or terminal illness, and those closest to them.
The client requests no contact from agencies or media sales.
The Organisation: YCS (Cwmni Siarad) was originally set up in 2011 to improve access to and meet the needs of groups traditionally under-represented in taking up psychological therapies, through the provision of accessible, evidence-based therapies and other support. It has been mainly run by volunteers but is now progressing widening its services to provide facilities for private and contractual counselling support. Any profits from its activities is used to subsidise the provision of counselling support to individuals who have difficulty accessing counselling services for a variety of reasons. Apart from the delivery of face-to-face counselling in South East Wales, the organisation provides on-line counselling services throughout Wales.
Job Purpose: To lead, manage and develop YCS Counselling services, ensuring the delivery of high-quality, accessible and ethical counselling provision. The postholder will support the safe and effective practice of student and volunteer counsellors, overseeing both the client journey and the placement experience to ensure positive outcomes for clients and a supportive, structured development environment for counsellors.
The role requires a strong understanding of the counselling sector, with the ability to work empathetically with a diverse client group, while supporting and guiding counsellors on placement.
As part of a small charity and an NCPS-recognised service, the postholder will adopt a hands-on approach, contributing directly to the day-to-day running of the service, working flexibly as part of the team, and supporting the practical operation of the therapy centre.
Salary: £30,030 pro rota (£18,018 for 21 hours)
Accountable to: Director
Working Pattern: 21 hours per week. Currently the post will be expected to work Tuesday, Wednesday and Thursday (9am – 5pm) at our Therapy Centre including one late shift per week (11am - 7pm).
Objectives:
(i)Ensure the delivery of safe, ethical and high-quality counselling services in line with professional standards (BACP/NCPS).
(ii) Develop and implement processes that improve client access, flow, and outcomes (e.g. waiting times, engagement, completion).
(iii) Strengthen and expand the volunteer counselling programme, including recruitment, retention, and development.
(iv) Embed a culture of reflective practice, continuous improvement, and clinical excellence.
(v) Contribute to the financial sustainability of the service through efficient resource use and support for income-generating activity.
(vi) Build and maintain partnerships with training providers and referral organisations.
(vii) Monitor and evaluate service outcomes to inform development and reporting.
Service Leadership & Delivery
- Lead the day-to-day delivery of YCS counselling services, ensuring a high-quality, accessible and well-coordinated provision.
- Oversee the full client journey, including referral, assessment, allocation, engagement and endings.
- Manage client assessment appointments, waiting lists and allocation to counsellors to ensure timely and appropriate access.
- Maintain a small caseload, including undertaking client assessments and delivering counselling where required, particularly in more complex cases.
- Contribute to the smooth running of the therapy centre, including opening and closing the premises and working flexibly as part of a small team.
- Work collaboratively as part of a small, values-driven team, contributing to a supportive and flexible working environment.
Student & Volunteer Counsellor Support
- Lead on the recruitment, induction and onboarding of student and volunteer counsellors.
- Provide ongoing guidance and support throughout the placement journey, ensuring a positive, structured and professionally enriching experience.
- Act as a key point of contact for counsellors, supporting them with queries relating to client work, processes and placement requirements.
- Monitor counsellor progress, including review of client logs, attendance and placement requirements, and completion of reports for training providers.
- Support counsellor wellbeing and development through regular communication, informal support and signposting where appropriate.
Clinical Quality & Safe Practice (in collaboration with Clinical Lead)
- Support the delivery of safe, ethical and effective counselling practice in line with NCPS (or equivalent) standards.
- Provide day-to-day guidance to counsellors on managing risk, safeguarding concerns and complex client presentations, escalating to the Clinical Lead where appropriate.
- Act as a safeguarding point of contact during operational hours (e.g. when locking up) and ensure concerns are appropriately recorded and escalated.
- Monitor client engagement, endings and overall service quality, identifying areas for improvement.
Service Development & Partnerships
- Support the Director in the ongoing development and growth of the counselling service.
- Build and maintain relationships with counselling training providers to support the recruitment and retention of placements.
- Contribute to the development of systems, processes and policies that improve service delivery and consistency.
Operations, Systems & Data
- Maintain accurate and up-to-date client and service records in line with GDPR and confidentiality requirements.
- Use digital systems (including Microsoft 365 and client management databases) to support efficient service delivery, communication and reporting.
- Monitor key service data, including waiting times, engagement and outcomes, supporting reporting requirements.
- Contribute to the effective administration of bookings, cancellations and client communications.
- Build and maintain relationships with local training organisations to increase volunteer placements.
- Participate in operational duties including opening and locking premises and acting as a safeguarding contact when required.
- Maintain accurate data monitoring, reporting, and record-keeping systems.
As a charity, our primary goal is to provide low-cost counselling, to those who cannot otherwise be able to afford or access it.


The client requests no contact from agencies or media sales.
At the Medical Research Foundation, we believe in the transformative power of medical research. As an independent charitable foundation, we fund exceptional research into underfunded and emerging areas of health, areas where we can make the biggest impact. As we roll out an ambitious strategy to 2029, we’re looking for a Research Grants Officer to join our dedicated Research Team and help us deliver funding that has the potential to improve lives around the world.
Reporting to one of our Research Managers, you’ll play a central role in administering research funding competitions and supporting our portfolio of funded research. You will ensure our funding processes are fair, rigorous, and efficient, making sure the right researchers get the right support at the right time.
From managing day-to-day queries and processing applications to helping deliver scientific events and award ceremonies, this is a varied and rewarding role with plenty of scope for professional development. The job description gives full details of this varied role.
About you
We would like to hear from you if you can demonstrate:
- working, studying, or volunteering in a grant-giving or grant-management role, or a research funding organisation or science-related environment
- strong administrative, planning and time-management skills with the flexibility to respond to team priorities and unexpected changes
- experience of providing in-the-moment support at formal meetings and events to ensure they run smoothly
- excellent customer service with the ability to persuade people to engage and contribute
- clear communication in writing and verbally with colleagues, scientists, and other stakeholders
- good analytical skills with excellent attention to detail
- IT skills including confidence using spreadsheets and database platforms
- an interest in scientific affairs or medical research.
About the Medical Research Foundation
Our vision is a world where medical research improves health for everyone.
There are still many health conditions which impose a heavy burden on millions of people, in the UK and around the world. History has shown us, time and again, that the best way to achieve better human health is through medical research. We know that by investing now, we will see life-saving advances in the future and improvements in health for everyone.
Salary, benefits and working arrangements
We will offer a salary of between £33,000 and £36,000 per annum depending on skills and experience for a full-time post (36 hours). We are happy to consider a part-time contract (min 0.8 FTE).
We value spending time working in-person to develop strong connections with each other and with our mission, so you will be based at our central London office for a minimum of three days a week (usually Monday, Tuesday and Thursday) with the option to work remotely for the remainder.
We offer
- 30 days' holiday plus bank holidays (pro rata)
- Double-matched pension contributions up to 12% employer contribution
- Life insurance at 4x salary
- Wellbeing support and flexible working culture
Equity, Diversity, and Inclusion at the Medical Research Foundation
At the Medical Research Foundation, we believe that diversity drives creativity and innovation. We are dedicated to promoting equality of opportunity, fostering fairness and inclusion, and creating an environment where everyone feels that they belong.
How to apply
The job description gives full details of the role and who we are looking for. To give your application the best chance of success, please prepare a CV and supporting statement that set out clearly how you meet the shorlisting criteria listed above under 'About you', then visit our website to find out how to submit your application.
If we invite you to interview we will ask you to provide evidence of your right to work in the UK.
We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our Fundraising and Development Team!
Justice & Care is an award-winning anti-slavery charity working with governments and police forces across two strategic locations the UK and Bangladesh. Through frontline programmes, policy advocacy and strategic partnerships, we work on the frontline to support survivors of modern slavery and bring perpetrators to justice and in the corridors of power to create change at scale.
We know that a great team is made up of people from different backgrounds, experiences, and perspectives. We’re committed to building an inclusive workplace where everyone feels they belong.
About the role
This role is designed for an experienced Grants Specialist with a proven track record of securing multi-year funding across a range of funding streams.
The Grants Specialist role is responsible for researching, securing and managing multi-year funding from Trusts, Foundations and Statutory sources. You will manage a portfolio of existing funders, nurture strong relationships and deliver compelling, high-quality proposals and budgets.
Working closely with Finance Team, Programme Funding Team, as well as the Development, Operations, Policy and Impact Teams, you’ll contribute to secure long-term and sustainable funding to support Justice and Care’s work globally
This role requires regular presence in London.
What we’re looking for:
- Exceptional writing, communication, and negotiation skills with a proven track record in writing successful grant applications and securing funding
- Ability to build and manage strong grants and donor relationships.
- Competence in preparing accurate, sustainable budgets.
- Knowledge of fundraising CRMs; Salesforce experience is a plus.
- Understanding of modern slavery issues is desirable.
- Creative, collaborative, and adaptable in a fast-changing environment.
- Strong analytical and strategic thinking skills.
If you're interested in the role but unsure if you meet every requirement, we still encourage you to apply.
You will be part of a growing organisation that is making a tangible difference to survivors of trafficking and modern slavery.
Click Apply to find out more.
Joining Forces to end Modern Slavery
The client requests no contact from agencies or media sales.
SV 2has been supporting victims and survivors of sexual abuse since 1994, and today provides a range of services to anyone in Derbyshire and Derby City who has experienced sexual abuse, assault or violence, including their friends and family members. We support people irrespective of age, gender or when the abuse occurred.
We're looking for a highly motivated ISVA (Independent Sexual Violence Advisor) to work across Derbyshire. The role will support people aged 18 and over who have experienced sexual abuse or rape at any point. The successful candidate with join our friendly, professional and passionate team, working across Derbyshire remotely and in person.
You might be the right person for the role if you have:
· At least one year’s experience in managing complex client cases
· Experience of building relationships with partner services and other professionals
· Knowledge of issues affecting victims of sexual violence and abuse
· Experience in delivering services in a confidential environment
· Driving licence and access to a car with business insurance
· Knowledge and experience in relation to the Safeguarding of Vulnerable Adults and Children
We're keen to hear from you if you are looking for a new challenge.
In exchange we offer a competitive salary which increases on qualification, 27 days annual leave plus bank holidays and a comprehensive employee wellbeing service.
Our hybrid working policy is based on doing what's best for our clients, our services and our people, so we would expect you to be on site for at least half of your working week.
This role is subject to Enhanced DBS certification and Police Vetting due to the nature of our services. You can find out more about our recruitment of ex-offenders policy by contacting us
Closing date for completed applications is Midnight on 7th June 2026. If application is successful, interviews will be held W/C 15th June 2026
Job Types: Part-time, Permanent
Part-time hours: 30 per week
Salary: Unqualified Salary is £20,738 (0.8 FTE) Increasing to £23,238 (0.8 FTE )per annum once qualified 27 days, plus bank holidays, leave per annum, pro rata
Benefits:
Additional leave
Company pension
Flexitime
On-site parking
Sick pay
Schedule:
Day shift
Flexitime
Tuesday - Friday
No weekends
Work Location; In person, Derbyshire
Experience: casework , min one year preferred
Application deadline: Midnight 7th June 2026
The client requests no contact from agencies or media sales.
Harris Hill are delighted to be partnering with The Kennedy Trust for Rheumatology Research to recruit a Research Support Officer.
Hybrid working: 1 day per week in Hammersmith, London
Salary: £33,000 – £35,000
Part-time or full-time (0.6 – 1 FTE)
The Kennedy Trust is a small but highly influential medical research charity, supporting innovative scientific research and collaboration to improve human health. Working closely with leading researchers and institutions, including the Kennedy Institute of Rheumatology at the University of Oxford, the Trust plays a vital role in advancing pioneering research with real-world impact.
About the role
Reporting to the Research Programme Manager, the Research Support Officer will support the delivery of the Trust’s research funding activities, helping to ensure grant programmes run smoothly from application through to award and ongoing monitoring.
This is a varied and rewarding role combining administration, coordination and stakeholder engagement, ideal for someone who enjoys working across multiple projects in a small team environment.
Key responsibilities include:
- Coordinating grant application and peer review processes
- Managing queries from applicants and grant holders
- Maintaining accurate grant data across CRM systems and SharePoint
- Supporting Research Committee and award panel meetings
- Assisting with post-award grant monitoring and reporting
- Supporting communications, website updates and social media content
- Providing logistical support for events and conferences
- Helping maintain relationships with key research partners
About you
We are looking for someone who is:
- Highly organised with excellent attention to detail
- Proactive and confident managing multiple priorities
- A strong communicator with excellent stakeholder engagement skills
- Comfortable working independently and collaboratively within a small team
- Confident using CRM systems, SharePoint or similar platforms
- Interested in research, science or the charity sector
Experience within a research funding, academic or scientific environment would be advantageous, but is not essential.
Most importantly, you will be someone who enjoys variety, takes pride in delivering high-quality work, and is motivated by supporting research that has a meaningful impact.
For more information, please submit your CV to
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Job Title: Senior Customer Services Advisor
Hours: 37.5 hours per week
Contract: Permanent
Salary: £38,022 per annum
Area of operation: Resident Services
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural’s Surrey office in Lower Eashing, GU7
About English Rural:
English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.
About the role:
Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub.
As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries.
In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.
About you:
Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment.
As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role.
We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. If this sounds like you, we would love to hear from you!
Closing date for applications: 12pm on Friday 5th June 2026
Interviews: Thursday 11th June (in Lower Eashing)
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.
English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.
No agencies please.
Starting Salary: £35,668 - £39,005 (pro-rata, for part time is £17,834 - £19,502)
Location: Home
Hours: Part-time: 2 ½ days (17.5 hours) per week.
While this is a home-based role, it involves regular travel throughout the Diocese of Leeds to build relationships and work closely with volunteers, clergy and other key stakeholders. We are therefore looking for someone who is flexible, mobile and based within, or close to, the Diocese of Leeds and can travel widely around the area covered.
CAFOD is looking for an enthusiastic and relationship-focused Community Participation Co-ordinator to help grow engagement across the Leeds Diocese.
Working as part of a regional team, you will inspire and support parishes, schools and the wider Catholic community to participate in CAFOD’s work through prayer, action and giving. You will recruit, develop and support volunteers, build strong relationships with clergy and diocesan stakeholders, and help deliver CAFOD’s fundraising, campaigning and education objectives locally.
This is a home-based role with extensive travel across the Leeds Diocese. The successful candidate will be confident working independently, building networks and motivating others to get involved in CAFOD’s mission to overcome poverty and injustice.
Key Responsibilities
- Recruit, support and retain a network of volunteers.
- Build and maintain relationships with clergy, parishes, schools and diocesan stakeholders.
- Deliver local participation plans and contribute to regional targets.
- Promote CAFOD’s work through diocesan communications and local networks.
- Organise volunteer meetings, training and engagement activities.
- Maintain accurate volunteer records and reporting.
Access to a car is essential.
You will bring:
- A clear commitment to volunteering and an understanding of the transformative impact volunteers can have within communities.
- Experience of building and managing multiple relationships with a diverse range of stakeholders, including volunteers, clergy, community leaders or partner organisations.
- Experience of volunteer management, including recruitment, support, development, retention and recognition.
- Strong communication and interpersonal skills, with the ability to engage and motivate a wide range of audiences.
- Excellent organisational skills and the ability to manage competing priorities effectively.
- A willingness to travel extensively across the Leeds Diocese and occasionally work evenings and weekends.
CAFOD is a welcoming, supportive workplace committed to a safe, inclusive culture where everyone is respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported.
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves responsibility for people who will have contact with children, young people and vulnerable adults and applicants will be subject to specific checks related to safeguarding issues. The post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service).
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.