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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About you
As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.
Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.
This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.
About the role
Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.
Key Working Relationships
The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.
KEY ACCOUNTABILITIES
Supporter Relationship Management
- To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
- To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
- To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.
Income Processing / Database Management
- To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
- To process cash donations effectively and accurately onto our database.
- To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
- To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
- To accurately process and commit Direct Debit claims.
- To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
- To deal with new supporters’ welcome communications.
- To liaise with supporters regarding cancellation of donations.
- To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
- To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
- To pull information required, download and process third party donations ensuring that they are compliant with GDPR.
Compliance
- To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
- To ensure data is managed to appropriate standards of data protection and security.
- To be aware of and consistently using organisational policies and procedures
Team Working
- To undertake and participate on projects as directed by the Supporter Experience Manager.
- To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
- To contribute to organisational meetings e.g. Stand Up, team away days etc.
- To be proactive in joining cross functional working groups.
- To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
- To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.
PERSON PROFILE
Qualifications, Knowledge and Experience
- Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
- Educated to GCSE level or equivalent, including English and Mathematics
Skills, Abilities and Competences
- Excellent communications skills, both written and verbal
- Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
- Able to use a CRM database
- Able to work across a team following business controls and systems
- Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
- Ability to multitask and be able to manage changing priorities
- Ability to work on own initiative to solve problems
- Understanding of data protection legislation
- Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.
APPLICATION INFORMATION
Why join us?
The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, and working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
Our open plan offices are located in the centre of Rugby and near to Rugby train station.
In addition, we offer the following benefits:
- Full time roles are contracted at 35 hours per week.
- Hybrid/flexible working options – Office 3 days / 2 work from home.
- 27 days’ holiday rising with continuous service, in addition to public holidays
- Pension scheme - employer contributes 10.5% of salary and the employee contributes a minimum of 5%
- Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.
- Life assurance (3 x annual salary).
- Bike to Work scheme.
We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.
We help people find solutions to come of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy. And we share what works with others, so answers that start small can grown big.
We’re a global change-making group. The group consist of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help to share a world that works better for everyone.
Additional information
Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued. Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.
We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.
Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
The successful applicant must have the pre-existing right to both live and work in the UK.
Closing date for applications: Friday 13th September 2024. Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
Please be advised that if you do not hear from us within five weeks of the closing date, please assume your application has not been successful on this occasion.
HOW TO APPLY
If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply:
Please submit a copy of your CV and send us a supporting statement that includes the answers to the following questions:
1. Why do you consider yourself a good candidate for the Supporter Service Officer role at Practical Action?
2. What interests you about working in the charity sector?
The client requests no contact from agencies or media sales.
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.
Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.
We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.
We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
Reporting to the Head of Governance and Risk, the post holder will work with colleagues across the organisation to ensure the effective maintenance, inclusive and safe usage of our office and a small portfolio of properties, health and safety management and training, and excellent facilities support to colleagues.
You will be responsible for managing facilities and service contracts for our office and other properties, managing and coordinating utilities, security, maintenance, and cleaning. You will also be responsible for ensuring the charity’s compliance with health & safety regulations and best practice for all its activities.
You will have demonstrable experience in office management and in managing health & safety at work. You will also have a good track record of building positive supplier relationships (including managing outsourced services). An excellent communicator, you will bring an enthusiastic and ‘can do’ attitude and approach to work.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. You will need to be in the office on average 3 days per week and there will be occasional travel to other UK property locations. The ability to travel for business purposes is also essential for this role.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all but as this role is responsible for our office, you will be required to be in the office at least 3 times per week to ensure appropriate property and facilities coverage.
You can find out more about what it’s like to work at Independent Age on our website.
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please ensure the title of any uploads does not contain your name. Dates of employment should be included on your CV.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.
Closing Date: 23:59 on Tuesday 27 August
Interview Dates: Online interviews on Monday 2 September, followed by in-person interviews at our office on Wednesday 4 September
The client requests no contact from agencies or media sales.
Team: Community Fundraising
Location: East Region (with travel around Norfolk, Suffolk, Essex, Herefordshire, Bedfordshire & Cambridgeshire)
Work pattern: 35 hours per week, Monday to Friday with occasional weekend working for events
Salary: Up to £30,058 per annum
Contract: Permeant
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Community Fundraising Volunteer Team Leader:
- To recruit, develop, retain and support a diverse team of volunteers to enhance community fundraising activities and income generating opportunities.
- To lead on the promotion and coordination of volunteer activities within a community fundraising hub working collaboratively with the Community Fundraising Officers to drive income generation within the local vicinity.
- To provide practical, role specific and pastoral support for community fundraising volunteers adopting an exemplary approach to volunteer management and volunteer engagement.
- To ensure our dedicated volunteers have excellent experiences and have the skill, resources and motivation to maximize income generating opportunities.
About the Community Fundraising team:
- We sit within the Community Events team
- Our team is responsible for leading and supporting community activities to drive and grow our community fundraised income.
- We currently have a team of over 30
What we’re looking for in our Community Fundraising Volunteer Team Leader:
- Evidence of raising funds in a community fundraising environment
- Good experience in volunteer management/ supervision
- Experience as a team leader or supervisor
- Direct experience of working with volunteers
- Experience in Community Fundraising
- Full UK driving licence and access to a car
What we can offer you:
- range of health benefits
- 25 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 21st August 2024
Virtual interview date: Week commencing 2nd September 2024
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1.Anonymised application form
2.Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Team: Community Fundraising
Location: Wales
Work pattern: 35 hours per week, Monday to Friday with occasional weekend working for events
Salary: Up to £32,013 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Community Fundraising Officer:
- This role supports the delivery, growth and reach of community fundraising in a defined geographical location and supports the development and delivery of a local fundraising strategy in line with the organisation’s broader income generation objectives.
- The Community Fundraising Officer will establish, implement, develop and maximize all community fundraising opportunities, increase income, deliver exceptional supporter stewardship and exemplary volunteer management, working collaboratively with the Community Fundraising Hub Manager and Community Fundraising Volunteer Team Leader to build on past successes and develop a diverse pipeline of community fundraising events and activities that respond to local audience needs.
- The role will also build and develop exceptional fundraising relationships with supporters and volunteers within the defined geographical location to harness the power of our local footprint and raise income and awarenes
About the Community Fundraising team:
- We sit within the Community Events team
- Our team is responsible for leading and supporting community activites to drive and grow our community fundraised income.
- We currently have a team of 30+
What we’re looking for in our Community Fundraising Officer:
- Evidence of raising funds in a community fundraising environment
- Planning, organising and delivering campaigns, activities and plans including marketing.
- Evidence of working to and achieving objectives
- Direct experience of working with volunteers
- A valid UK driving license and access to a car
What we can offer you:
- range of health benefits
- 25 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 21st August 2024
Virtual interview date: Week commencing 2nd September 2024
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Tearfund is looking for a Data & Resources Officer who is enthusiastic about serving those living in poverty by providing excellent customer service to our supporters.
Our team enables the transformative work of Tearfund around the world by serving Tearfund's UK based supporters. The successful candidate will be working on one of Tearfund's front lines providing a personal link and building relationships between our supporters and ourselves. Your role will involve answering supporter queries by email, letter and answering telephone calls from supporters; as well as to carry out additions, deletions and amendments to the supporter database, in order to maintain and increase the accuracy of the database.
Our team also manages Toilet Twinning & Tearfund Resources orders. This will also be answering supporter queries and working with an external fulfilment house to ensure that orders are sent out in a timely manner.
The successful applicant will demonstrate a desire to serve our supporters with professional excellence in a busy environment. They will set themselves high standards of working with speed and accuracy as they record information on our supporter database.
We are looking for a candidate who is:
- a flexible team player
- able to learn quickly
- organised and able to juggle competing priorities
Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you!
All applicants must be committed to Tearfund's Christian beliefs.
This role is full time working 35 hours a week and can be largely home based, but the person in this role will need to work from the Teddington offices regularly.
The recruitment process will include specific checks related to safe-guarding issues.
The client requests no contact from agencies or media sales.
Do you have an interest in leading operations, developing a quality service and supporting our clients?
We are seeking a Service Manager for the South Camden Mental Health Accommodation service. The South Camden Mental Health Accommodation Service comprises 59 units of accommodation across 6 sites in Camden. The service operates a core and cluster model with 3 core sites providing more intensive support with staff on site 24/7 and 3 semi-independent sites offering visiting support in the week to clients.
As Service Manager, you would be responsible for a staff team including two Deputy Managers, Complex Needs Workers and Support Workers and a Cleaner.
Your responsibilities would include:
- To have overall responsibility for the safe day-to-day running and development of the service.
- To ensure high quality person-centred support for people accessing the service to support their recovery.
- To build and develop a high-functioning staff team
- To build on key external partnerships and opportunities for clients, including around wellbeing, employment training and education, and move-on.
You would report into the Regional Head for Camden and be part of a large, supportive management team within the borough.
About you
We are looking for motivated people who may have experience of working in the social care, health or housing sector, or you may have skills developed elsewhere that could be transferable to working within the charity sector.
- Experience of managing service delivery team(s) including across dispersed sites with remote management skills
- Excellent communication skills, and the ability to build strong effective working relationships.
- The ability to manage multiple service priorities effectively.
- The ability to operate in a fast paced environment and be passionate about the overall aims and objectives of the service.
Above all we are looking for passionate people who are committed to the overall aims and objectives of the service. St Mungo's are committed to creating a diverse and inclusive workplace and we encourage applications from all under-represented groups.
How to apply
To find out more and apply please go to the St Mungo’s careers page on our website.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Closing date: 10am on 27 August 2024
Interviews and assessments : Tuesday 10 September 2024
The client requests no contact from agencies or media sales.
About the Role
Sense is recruiting for a Senior Database Officer to join our fantastic team in King’s Cross, London. This is a permanent, hybrid role, working one day a week in the office. The successful candidate will play a crucial role in meeting the department’s complex and varied data requirements. This is a high-energy varied role and the post holder will be expected to manage and push forward multiple work activities simultaneously. Your core focus will be delivering data selections and exports to all teams in the Supporter Engagement directorate as such, a solid working knowledge - and experience of the Raiser’s Edge is essential. This is an exciting time to be joining the team as we work towards moving over to Microsoft dynamics in March 2025 and the successful candidate will have a hand in shaping this work and support with the transition.
The main duties and responsibilities include:
- Working with the Data Manager and all Supporter Engagement teams, the post holder will ensure data selections are delivered accurately, cleanly and on time working to an agreed process
- Proactively liaise with supporter facing teams to ensure clarity regarding upcoming selections and potential overlaps between audience groups
- Use this knowledge to champion the supporter’s interests during the planning and development phases of any and all campaigns
- Working with customer teams, produce accurate inclusion queries to extract data.
- Understand and maintain accurate suppression queries to ensure our compliance with both our legal responsibilities and the best practices expected by our supporters.
- Manipulate data exports to ensure consistent formatting and structures before releasing the selection to our internal stakeholders
- Perform quality control tasks on data selections to ensure accuracy before releasing the selection to our internal stakeholders
To succeed in this role, you will have:
- Considerable experience of working with the Raiser’s Edge database with a demonstrable understanding of the single customer view
- Excellent understanding about how data can be used to drive a variety of disparate income streams with different audiences
- A track record of delivering multi segment data selections accurately and on time in a dynamic working environment
- A clear and demonstrable understanding of data protection regulations and other regulatory frameworks
- Sound understanding of direct marketing practices
- Experience of providing database training and documentation to users
- Excellent organisational skills with a logical and investigative approach to problem solving
- Excellent time management and co-ordination skills
- Experience manipulating and translating client requirements for data into a working technical framework with associated hierarchies and suppressions
For a full job description and person specification, please see the link below
About Sense
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Sense are proud to be a Disability Confident Employer.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To Apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Supporter Development Officer
We have an excellent opportunity for a Supporter Development Officer to join our busy Supporter Development team.
Position: Supporter Development Officer
Location: Sidmouth, Devon / Hybrid working
Hours: Full time, 35 hours per week, 08.30-16.30, Monday-Friday
Salary: £29,626 per annum
Contract: Permanent
Closing Date: Sunday 8th September 2024 – we reserve the right to close this vacancy before the advertised date and therefore encourage early applications.
The Role
We have an excellent opportunity for 2 proactive and professional team players with outstanding communication, decision-making making and interpersonal skills and a strong customer service ethic to join our busy Supporter Development team who cover several areas including raffles, lottery, membership, regular giving, reactivation, consent management, gift aid and cash giving.
As Supporter Development Officer, you will deliver campaigns and activities for the Supporter Development side of the Individual Giving team, successfully managing the supporter development activity in line with the agreed annual targets and the Fundraising Strategy. Working with the Senior Supporter Development Officers, teams across the organisation and the wider Income Generation Department you will deliver the supporter development roadmap, continuously monitoring performance and making improvement recommendations.
Your principal duties and responsibilities will include:
- Managing integrated donor journeys on channels such as online, post and social, with a donor centric approach.
- Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.
- Working within the Supporter Development Team to deliver a donor centric lifetime value optimised approach.
- Report on the targets and KPIs of campaign activity.
- Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter Development Team, upskilling team knowledge and experience within key areas of delivery.
- Project managing campaigns and activity including expenditure budgets.
- Working closely and in partnership with The Donkey Sanctuary’s external agencies to deliver campaign activity.
About You
You will have:
- Demonstrable experience in managing fundraising or customer service campaigns and Activities.
- Project management experience.
- A proven track record of working within a team environment with complex internal stakeholders.
- Experience in managing direct marketing budgets and supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.
- Knowledge and experience of CRM systems.
- Able to maintain a high level of accuracy and attention to detail whilst working with several conflicting demands and deadlines.
About the Organisation
The charity is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
“The Sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave!”
Benefits include:
- Competitive pension
- Life assurance – 4 x annual salary
- Sickness income protection
- 31 days of holiday (including Bank holidays), rising to 34 will each full year of service
- Wellbeing team.
- Recorded Pilates and Yoga classes
- Long service awards
- Healthshield plan
- Free parking
- Subsidised restaurant and shop
The organisation is a Disability Confident Employer and is committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Support Development Officer, Campaign Management, Individual Giving Officer, Supporter Development, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is being advertised as a Contact Centre Agent however the successful applicant will be employed as a Client Care Coordinator.
As a Client Care Coordinator, you'll be the first point of contact for our clients when they need us the most. Whether it's through a phone call, a scheduled appointment, or an online chat, you'll be their go-to person, making every interaction seamless.
You'll be part of a team of over 150 colleagues spread across three contact centre sites. Our workplace is all about teamwork and support, ensuring that you never feel alone. Plus, our fantastic support network keeps everyone connected and motivated!
This role primarily involves phone-based interactions, but guess what? After your training period, you will have the opportunity of hybrid working arrangements, with just one day a week on-site. Enjoy the flexibility of permanent hybrid roles with a great work-life balance, working 8am-6pm Monday to Friday, and one Saturday or Sunday shift every two weeks with a day off in the week.
If you're ready for a fulfilling career where you can truly make a difference, we'd love to have you on our team! The start date for successful candidates will be 7th October and successful candidates will be required attend training for a minimum of 4 weeks, running from 8am to 4pm, Monday to Friday.
What's in it for You?
In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:
- Financial Reward: Competitive salary with opportunities for progression, up to 5% employer pension contribution, and thousands of perks through Blue Light card.
- Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
- Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits.
- Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.
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Initial term: Full time, permanent
Salary: £29,120 per annum + generous benefits
Location: London Victoria. We encourage flexible working and have a hybrid working policy in place with expectations of one to three days in the office per week.
Closing date: 12 noon, Monday 19 August 2024.
Interviews: w/c 26 August 2024 (held online)
Hires to be made: 2
NHS Providers is the membership organisation for the NHS hospital, mental health, community, and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £124bn of annual expenditure and employing 1.5 million people.
NHS Providers’ development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for two programme administrators to take responsibility for the efficient event and logistics administration of this work to deliver high quality training and support for our members. This activity is delivered virtually, in-person or hybrid.
This is an exciting opportunity to join a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board Development programme. The individual should enjoy working in a fast paced environment, be a good communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team, along with being insightful and organised with a keen eye for detail.
For the full job description, please click on 'Apply' to be redirected to our website advert.
To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to NHS Providers HR team via email.
Please also complete the online interactive equal opportunities monitoring form as part of your application.
The client requests no contact from agencies or media sales.
Full time, permanent appointment
Based in Vauxhall, London with hybrid flexible working arrangements
Salary range for Social Worker: £32,743 to £40,019 per annum. Senior Social Worker: £37,780 to £46,175 per annum
Plus £3,299 per annum location allowance
Are you a skilled and dedicated social worker eager to apply your expertise and experience to a new role? Could you become a vital part of the supportive and collaborative team at one of the UK’s most successful adoption charities, rated outstanding by Ofsted since 2014?
At Parents And Children Together (PACT) we are genuinely passionate about helping families thrive. We believe that every child deserves a loving and supportive home and we are committed to providing the highest quality services to help make that a reality.
We have been at the forefront of adoption services for more than 60 years, working with local authorities across the country. We offer a flexible and innovative work environment, and we are proud of our three successive outstanding ratings with Ofsted.
We support children and families from diverse backgrounds. With access to our specialist therapeutic support services, we are proud to provide excellent lifetime support for our families’ adoption journeys.
Our adoption teams focus on assessing prospective adopters who can consider early permanence and/or adopting a wide range of children of all ages, sibling groups of two or more children, children from diverse ethnicities and children who may have physical or learning disabilities.
With your social work experience with children and families, you will manage all aspects of work with our valued applicants from the early stages of recruitment, information sharing meetings, assessment, preparation and training, through to successful placement and post placement support up to the making of the adoption order.
Ideally, you will have previous experience of completing Prospective Adopter’s Reports, or similar reports such as Form Fs, and/or experience in family finding activity for children requiring permanence.
or further information and details on how to apply, please visit our website, where you will also find contact details for an informal discussion about the role or for a visit to meet a member of the management team.
Closing date: Tuesday, 3rd September 2024 at 9am
Interview date: Wednesday, 11th September 2024
We look forward to hearing from you!
Please note that previous applicants need not apply.
PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds. We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities. We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.
PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries. These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5 year period. All opportunities are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services
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The client requests no contact from agencies or media sales.
Full or part-time role: 37.5 hours per week or 30 hours per week (0.8 FTE)
We require all full time staff to work a minimum of 2 days per week on average working in our London office/in person, in line with our hybrid working framework.
The Health Foundation is an independent charitable organisation working to build a healthier UK.
We’re looking for a senior policy fellow to lead a programme of work focused on primary care policy within our policy team. Your role will include analysis of long-term policy issues (such as access to general practice and the role of primary care in the wider health system), developing our monitoring of routine performance data, and continuing our work on improving equity in primary care funding and delivery.
In this role you will:
- Lead a substantive portfolio of work on general practice and primary care.
- Conduct research to inform policy analysis using a range of methods including literature reviews, synthesizing research evidence, analysing qualitative data, and working with analysts producing quantitative research.
- Provide expertise on general practice and primary care to other teams working on relevant research and analysis within the Health Foundation
This is a key role in the policy team, which collaborates with other analytical teams in the Health Foundation to support more evidence-informed policies on health and social care in the UK, contributing to better population health. We do this by analysing, understanding, and informing national policies on health, social care and public health in the UK, with a particular focus on the overall direction of the health system in England and how it is performing.
To find out more about the role and what we are looking for, please read the job description.
Candidates should have the right to work in the UK at the time of appointment, as we do not provide visa sponsorship.
Application deadline: 23:59, Wednesday 28th August 2024
Interview dates: w/c 16th and 23rd September 2024
Our commitment to you
Our top priority is finding the best candidate, and that might be you.
We're committed to building an inclusive workplace that values diversity, which is why we encourage you to apply for our job even if you don't meet every requirement. We value professional and lived expertise and welcome applicants from all backgrounds. We particularly encourage those from underrepresented and underserved groups in this field, such as people of colour, people from the LGBTQIA+ community, people with disabilities and people from lower socio-economic backgrounds to apply.
We encourage you to speak with us about your neuro-diversities, disabilities, long term medical conditions, chronic illness, mental health, wider health conditions and/or caring responsibilities etc. so we can work together on adjustments to make the recruitment process and work more accessible and enjoyable for you. We offer flexible working as well as a range of excellent benefits.
We're dedicated to an inclusive hiring process, where every candidate has the chance to showcase their skills in a comfortable environment.
So, come apply to join our team and let's work towards building a diverse and authentic workplace together.
Team: Community Fundraising
Location: North West (Cheshire, Merseyside, Greater Manchester, Lancashire & Cumbria)
Work pattern: 35 hours per week, Monday to Friday with occasional weekend working for events
Salary: Up to £32,013 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Community Fundraising Officer:
- This role supports the delivery, growth and reach of community fundraising in a defined geographical location and supports the development and delivery of a local fundraising strategy in line with the organisation’s broader income generation objectives.
- The Community Fundraising Officer will establish, implement, develop and maximize all community fundraising opportunities, increase income, deliver exceptional supporter stewardship and exemplary volunteer management, working collaboratively with the Community Fundraising Hub Manager and Community Fundraising Volunteer Team Leader to build on past successes and develop a diverse pipeline of community fundraising events and activities that respond to local audience needs.
- The role will also build and develop exceptional fundraising relationships with supporters and volunteers within the defined geographical location to harness the power of our local footprint and raise income and awarenes
About the Community Fundraising team:
- We sit within the Community Events team
- Our team is responsible for leading and supporting community activites to drive and grow our community fundraised income.
- We currently have a team of 30+
What we’re looking for in our Community Fundraising Officer:
- Evidence of raising funds in a community fundraising environment
- Planning, organising and delivering campaigns, activities and plans including marketing.
- Evidence of working to and achieving objectives
- Direct experience of working with volunteers
- A valid UK driving license and access to a car
What we can offer you:
- range of health benefits
- 25 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 21st August 2024
Virtual interview date: Week commencing 2nd September 2024
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Family Support Worker
Part Time 21 hours per week
£23,000 pa (£13,800 pro rata) + benefits (including 25 days annual leave, company car and pension)
Greater Manchester Care Team - Covering North Cumbria
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Worker to deliver high-quality family support services as part of our Greater Manchester Care Team.
Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for providing needs-led emotional, social, and practical support to families where a child/young person has a life threatening or terminal illness.
Having worked in a stressful and emotional environment you will have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss, and change - and how best to help others deal with its impact.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.
· A warm, inclusive approach to achieving goals quickly and correctly.
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We have a range of fantastic benefits that we offer our employees, this includes:
· Flexible working hours to balance home and working life
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Robust training and development programmes to support your learning and growth
We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.
We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.
Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
To apply please visit our website via the link and apply online.
Closing date: 31 August 2024
Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Are you passionate about making a real difference in the lives of refugee and migrant women? Are you proactive, empathetic, and able to work independently? Do you have the drive to develop a transformative project that connects and empowers women through relevant English language learning? If so, we want to hear from you!
About the Role: We are seeking a Women's Project Coordinator to lead and develop our women’s project. This role requires a sensitive and proactive individual who can create a supportive and engaging learning environment. You will tailor course material and classes to meet the everyday language needs of our participants, fostering solidarity and empowerment within the group.
Key Responsibilities:
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Manage and Develop the Women’s Project: Take charge of the project’s growth and success, ensuring it meets the needs of refugee and migrant women.
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Collaborate with our Partners & Participants: Design and deliver English classes, workshops, and other activities tailored to the participants' specific needs.
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Support a Women’s Board: Help organise events, excursions, and campaigns that enrich the lives of participating women.
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Identify Learning Opportunities: Work closely with Salusbury World staff to find additional learning opportunities and activities.
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Network and Build Relationships: Actively connect with organisations in the statutory, non-statutory, voluntary, and community sectors to enhance the project.
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Fundraising Contribution: Assist in fundraising activities and bid proposals as needed.
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Monitor and Report: Measure and report all project outputs and outcomes, promoting achievements both internally and externally.
What We’re Looking For:
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An experienced ESOL teacher, ideally to people with limited or no literacy and with little or no formal education
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Proven experience in running women’s projects and outreach initiatives.
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Competence in partnership working and collaboration with various stakeholders.
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Experience addressing complex issues affecting refugee and migrant women.
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Ability to assess participants' needs and develop tailored projects accordingly.
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Strong initiative, independence, and sensitivity in working with vulnerable groups.
Why Join Us? This is more than just a job – it’s an opportunity to be part of a meaningful project that changes lives. You’ll be working in a supportive environment where your creativity and initiative are valued. Join us in making a tangible impact by empowering refugee and migrant women through tailored language learning and community building.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of migration and/or a refugee background.
*This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Please submit a cover letter with your application demonstrating how you meet the requirements of the role.
NOTE: This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of migration and/or a refugee background.
The client requests no contact from agencies or media sales.