Energy Jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Our Area Leads are new roles that will add capacity and strength to our team of Bereavement Practitioner’s, Family support workers and volunteers across a defined geographic area. The roles will work with the Head of Service delivery and lead Sandy Bear activity across their designated area, develop strong links across a variety of networks and forums to ensure our beneficiaries access the right support, at the right time.
These roles are great for those passionate about having the opportunity to support our families directly, whilst also being involved in broader development work to enable strong collaborations and partnerships which empower people to achieve better outcomes.
We can't do it alone, so you will spend time working with other organisations and services in collaboration to ensure we don't duplicate provision, instead focussing on gaps in services supporting bereavement for Children, young people and families.
Posts are offered on a full-time basis, though flexible working patterns and some reduced hours may be considered.
Applications welcome in both Welsh and English, though interviews will be conducted in English. Further information about Sandy Bear and our work are available on our website, as will details of whom to contact if you wish to arrange an informal discussion about the role.
Applications are with a CV and supporting statement detailing relevant experiences, skills and personal qualities that you feel you would bring to the role.
Sandy Bear exist to support children, young people and families in the lead up to or following a bereavement across Wales.




The client requests no contact from agencies or media sales.
PHILANTHROPY MANAGER
£40,000 to £45,000 per annum, dependent on experience
37.5 hours per week
Dulwich College is committed to cultivating a vibrant educational environment driven by our core values of purpose, kindness and joy. We provide exceptional teaching, scholarship, and learning both inside and outside the classroom, nurturing an inspiring and dynamic atmosphere for our community. As a world-renowned boys' school, we educate 1,700 pupils aged 7 to 18, alongside a co-educational kindergarten and infants’ school, DUCKS, with 230 young learners. With a dedicated team of over 600 staff, we are proud of our beautiful and historic 70-acre campus in south London, where every individual is encouraged to thrive.
We are looking for a talented and driven Philanthropy Manager to join our team. In this pivotal role, you will build meaningful relationships with alumni, parents, and friends of the College to secure transformative support. Working alongside Director of Development and the Head of Philanthropy, you will play an essential part in shaping the future of philanthropy at Dulwich College.
If you are passionate about making a difference and want to be part of a team that is shaping the future of education through philanthropy, we would love to hear from you.
Further information can be found in the candidate pack.
Closing date: Monday 21 April 2025
Interview date: week commencing Monday 5 May 2025
We are committed to safeguarding and promoting the welfare of children. This is the responsibility of the whole College community. We all remain vigilant about safeguarding at the College and we never think that child abuse could not happen here or to our pupils. A DBS Disclosure is required to Enhanced level. The DBS Code of Practice and the Standard and Enhanced DBS Privacy Policy can be found on our website. Charity 1150064
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Objective
To increase fundraised income for BRACE and dementia research through major donors and high-value supporters, both cultivating existing supporters to increase their support and networking to develop new major donors.
Role
As our Major Donor & Philanthropy Fundraiser, you will be responsible for developing and implementing a comprehensive major giving programme to increase revenue from high-value supporters. This is a new and exciting opportunity to establish and grow this income stream for BRACE, requiring proven experience in securing major gifts.
Key Tasks:
Major Donor Fundraising
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Develop and implement a strategic plan to identify, cultivate, solicit, and steward high net worth individuals.
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Build and maintain a strong portfolio of potential funding sources through thorough prospect research.
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Manage a diverse portfolio of existing and new major donors, delivering excellent relationship management to meet ambitious individual fundraising targets.
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Build, manage, and maintain a full and consistent pipeline of prospects, ensuring timely progression through each stage from identification to stewardship.
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Conduct frequent and regular contact with donors and prospects by phone, video, and in-person meetings, utilizing the Head of Fundraising and CEO for potential new and existing high net stakeholders.
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Develop compelling, tailored proposals and funding applications to secure significant donations.
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Create and implement bespoke stewardship plans to ensure long-term support.
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Represent BRACE at networking events to build relationships with potential high-value supporters.
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Maintain accurate and up-to-date records of all major donor activity in our database.
Strategy & Planning
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Work closely with the Head of Fundraising to develop and implement a major donor fundraising strategy.
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Monitor performance against budget targets and analyze data to support future budgeting.
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Contribute to the overall fundraising strategy of the charity.
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Stay informed about the latest trends and best practices in major donor fundraising.
General Responsibilities
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Be an active and supportive member of the BRACE team, supporting colleagues across the organization to support the charity’s wider organizational goals and objectives.
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Gain and maintain in-depth knowledge and understanding of the charity's work, priorities, and future plans.
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Assist the CEO, Head of Fundraising, and other colleagues with charity-wide development initiatives.
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Attend meetings and events as required both during and outside normal office hours, including the annual Let’s Talk Dementia.
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Carry out any other duties compatible with this post as directed by the Head of Fundraising.
Candidate requirements
Essential:
- Demonstrable experience in major donor fundraising or equivalent high-value relationship
management - Proven track record of securing large and repeat donations from individuals
- Excellent written and verbal communication skills with good copywriting and proofreading ability
- Experience in creative proposal writing and the ability to demonstrate clear outcomes and impact
- Confident and persuasive presentation skills
- Ability to build and maintain relationships with high-net worth individuals
- Experience in developing and implementing stewardship plans for major donors
- Strong research skills with experience in identifying quality new business leads
- Proven ability to form good working relations, both internally and externally with people at all levels
- Innovative and keen to find solutions to problems
- Strong interpersonal skill set with the ability to be persuasive
- Excellent IT literacy
- Excellent planning, time management, and organisational skills
- Willingness to work flexibly in order to adapt to the needs of supporters and the charity
- Able to work unsupervised and independently from home and on the road
Desirable:
- Excellent ability to motivate, inspire, and influence people
- A self-starter with entrepreneurial spirit
- Experience in launching or growing a major donor program
- Understanding of the medical research funding landscape
- Experience using Raiser's Edge to manage donor relationships
- Empathy with the cause that BRACE represents (knowledge of dementia and research is not essential, as information and informal training will be provided)
Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service which reflects community issues and needs. Our service puts people first.
As a Gateway Assessor you will be part of a busy team at Citizens Advice Westminster, answering phone, face to face and digital social welfare law enquiries from residents across the City Council and providing them with information and assessment. You will be provided with full training and support, in order to ensure client’s needs are accurately and quickly assessed within Citizens Advice guidelines and standards.
Do you share the same passion as us that no one should be left disadvantaged due to lack of knowledge about one’s rights and responsibilities?
You will need to be a strong communicator with excellent interpersonal skills and the ability to deal with a diverse range of people including vulnerable clients, and be able to communicate at all levels. You would also need to have good working knowledge of Microsoft ICT packages, and be flexible to work a later shift up to once a week if required.
We will offer the right candidate a generous salary along with other benefits such as annual season ticket loans, career breaks, and the opportunity to develop yourself professionally. You will be part of a warm and friendly work culture where opinions are valued. We can also offer a flexible hybrid working environment where you can work some days from home.
If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement.
Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do.
Closing Date: 23rd April 2025, 5pm
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Equally Ours:
We’re the UK charity that brings together people and organisations working across equality, human rights and social justice to make a reality of these in everyone’s lives. Our vision is a just and compassionate society, where we are free from harm and can all contribute and flourish, whoever we are, whatever we believe in, and whatever we do and don’t have. A society that is equally ours.
About the role:
We’re on the lookout for a new Director of Policy and Public Affairs, to protect and advance equality and human rights in the UK, by increasing our policy impact and working collaboratively to harness the power of our network.
The Director of Policy and Public Affairs will play an important role in protecting and advancing equality and human rights in the UK. This role will focus on growing our policy and public affairs capacity so that we can achieve the goals set out in Together for Social Justice, our 10-year strategy.
You’ll develop and deliver high-impact policy influencing strategies on our three big issues of law, climate and investment. This will mean working on vital public policy issues such as embedding equality and human rights in the government’s mission-driven approach, ensuring a strong legal framework of rights protections, improving public awareness of the value of human rights, and creating a work programme to ensure that people’s whose rights are most at risk can lead policy development on climate breakdown.
You’ll have a strong track record of creating innovative policy solutions that influence public policy and secure social change; the ability to forge and nurture constructive dialogue and working relationships across the political spectrum and within civil society, and a deep understanding of how to increase racial justice at systemic level. You’ll be confident communicating complex legal and technical issues in an engaging way that brings their practical impacts to life for a wide range of audiences, including the media. You’ll be skilled at bringing people together and working collaboratively.
We’re a small team whose strength comes from combining our own lived and professional expertise with that of the leading thinkers and organisations who make up our network. We offer flexible working and lots of autonomy within a collaborative and supportive environment where it’s your job to make things happen.
Why Equally Ours?
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Generous benefits including enhanced pension, 26 days of annual leave, health and wellbeing support, and more.
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Flexible working arrangements to help you balance your professional and personal life.
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A collaborative culture that values lived experience alongside professional expertise.
If you are looking for an opportunity to use your skills to drive meaningful social change, we would love to hear from you.
How to Apply:
Please read through the full job pack and then submit your CV and cover letter (max 2 pages) outlining your interest in the role and how you meet the criteria. Please ensure that you address all the criteria, providing sufficient relevant evidence, including examples, to show how your skills and experience match those required in the person specification. Applications without cover letters will not be accepted.
Closing date for applications: 6th May, 12 noon
Guaranteed Interview Scheme:
We can also offer interviews for disabled applicants under our guaranteed interview scheme, subject to fulfilling the minimum of 60% of the essential criteria as set out in the person specification. To request an interview under the scheme, please contact us for a guaranteed Interview Form and submit along with your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
For over 145 years, Leeds Jewish Welfare Board has provided support the Jewish community and North Leeds community as one of North Leeds’ most established Social Care Charities. Our vision is to positively change lives and we do this by delivering an extensive range of community support and registered care services to over 1,000 people every month.
At Leeds Jewish Welfare Board, we offer a diverse range of volunteer roles to suit various interests, skills, and schedules. Whether you’re passionate about lending an empathetic ear, organising events, or providing practical assistance, we have a role for you.
Role Summary
The Volunteer Development Officer plays a crucial role in supporting LJWB’s charity mission to positively change lives. This role will ensure the volunteering team continues to provide a positive experience for our team of nearly 240 volunteers, ensuring they feel valued and are effectively contributing to the organisation’s work.
Key responsibilities
- You will develop and implement strategies to recruit volunteers from diverse backgrounds.
- You will create engaging material and campaigns to attract potential volunteers.
- You will design and facilitate training sessions for new volunteers, ensuring they understand their roles and responsibilities.
- You will conduct regular check-ins with volunteers to assess their satisfaction and address any issues.
Requirements
- Proven experience in volunteer management or community engagement
· A confident, enthusiastic and accurate communicator both verbal and written.
· Excellent written and verbal communication skills, with a talent for storytelling.
· High level of organisational skills with a great attention to detail.
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
· Experience of Volunteer Database management system
The client requests no contact from agencies or media sales.
Job Title: Young Women and Girls Support Worker
Location: Pathway Project Lichfield Office Based
Salary: £ 24,347 Full time equivalent – Actual salary is £19,478
Hours of Work: 30 Hours per week (over 4 or 5 days)
Responsible to : Team Leader – Outreach Team
Responsible for : Delivering domestic abuse services and prevention services to young women and girls aged 13-24 years.
This role is open to women only
The postholder will require a driving licence and access to a vehicle to undertake this role.
This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability
About Pathway Project
We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire.
We offer a range of support services and run two refuges in confidential locations.
We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.
Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year.
We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.
We support victims in their journey to become survivors and offer specialist counselling, advocacy and care to all who need us.
Pathway Project believes in working as a cohesive team and are service user led.
Our helpline is access to all and is open 24 hours a day, 365 days a year.
Why work for us?
Pathway Project is an inspiring and caring place to be, we are a charity with big ambitions and huge energy.
We have a string belief in staff development and are currently evolving a bold new strategy and a passion for excellence in service delivery.
Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.
It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.
We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups.
We offer the following benefits:
· 25 days paid leave plus statutory holidays (pro rata)
· A competitive pension scheme
· Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families
We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.
JOB SUMMARY
The postholder will provide outreach services within the community to provide emotional and practical support to young women and girls who have been subject to domestic abuse and sexual abuse or exploitation in order to meet their immediate needs, reduce risk and work towards long term safety and security.
This may also include young women and girls who have been involved in the sex industry or gang involvement. She will inform them of all the sources of help available to them and to facilitate their access to other support services, where it is appropriate.
She will enable access to age appropriate and age effective group work and to support the development of preventative workshops delivered to young women and girls.
MAIN DUTIES
· To provide non-judgemental, one to one emotional and practical support to young women and girls (YW&G) aged 13-25, who have suffered domestic abuse and/or sexual abuse/exploitation.
· To engage YW&G in effective one to one support designed to meet their individual needs.
· To signpost YW&G on to other appropriate agencies and support mechanisms that will help them successfully move forward.
· Complete risk assessments and develop risk management plans to address the risk of harm.
· Undertake safety planning with YW&G to reduce levels of risk.
· Complete needs assessments and individual support plans with the YW&G to ensure their emotional and practical support needs are being met.
· To empower YW&G who have been victims of domestic/sexual abuse/exploitation to take control of their lives and make their own decisions.
· To assist YW&G to access relevant services and agencies within their local area such as housing, counselling, debt, legal advice, health, training, education and support groups.
· To refer service users onto other support services available in Pathway, if appropriate e.g. counselling, legal clinics.
· To work with other services within Pathway Project to deliver the most effective support possible.
· To work in partnership with other agencies and to advocate for YW&G to ensure their needs are being met.
· To advocate on behalf of YW&G, accompanying them to appointments, if appropriate, and ensuring that their wishes and feelings regarding the provision of those services has been taken into account.
· To help develop a programme of group work for YW&G looking at issues such as sexual exploitation, sexting, revenge porn, social media, grooming, healthy relationships and substance misuse.
GENERAL
· Manage an appropriate caseload.
· Maintain, update and keep accurate and factual case records.
· Keep other relevant agencies informed about important changes in YW&G situations, within information sharing protocols.
· Note and feed back to other agencies any consistent difficulties YW&G are having accessing their service, or failures to engage.
· Contribute to the development of service policies, protocols, guidelines and strategies within area of practice as necessary.
· To work within the policies and procedures of the organisation.
· Develop and maintain effective communication systems with key partners including Police, CPS, court service, social services, education, health, victim’s gateway, witness service, voluntary sector organisations, CAFCASS.
· Participate in team meetings.
· Provide specialist advice to other workers and agencies.
· To participate in networking opportunities.
· To provide monitoring and reports as required.
· To ensure that the security of sensitive data is maintained and complies with the policies, procedures and guidelines of the organisation.
OTHER
· Any other duties the CEO or Board of Trustees consider appropriate.
· The post holder must have a commitment to the aims of the Pathway Project, and uphold all agreed policies and procedures.
Person Specification
Essential
Ability to drive with a clean driving license and access to a vehicle.
Confident and eloquent speaker and networker.
Ability to write clear and concise reports and case notes.
Experience of supporting clients in any form.
Has an understanding of the issues facing YW&G.
Experience of working with vulnerable clients.
Experience of and an understanding of Safeguarding practice.
The ability to use initiative and be self directed in their work .
The ability to maintain professional boundaries and yet still build a rapport.
Being self motivated and able to generate connections and network locally to further the work to prevent violence against
YW&G.
Desirable
Confident presenter and deliverer or group workshops .
Ability to write and deliver workshops that are informative, fun and age appropriate for YW&G.
Ability to manage a diverse caseload and manage competing priorities.
Experience of Domestic Abuse or worked in the domestic abuse field.
Experience of or the ability to work with challenging individuals or situations
Experience of multi-agency working.
Knowledge of working in the third sector .
Ability to manage a crisis situation and remain calm and in control.
Please complete the application form and attach a CV & Covering Letter.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An opportunity has arisen for a lead Support worker to work within our Sanctuary crisis intervention and prevention service, based in Fore Street in Enfield. We act as a short-term A&E and Emergency services alternative, providing support to individuals in the Enfield Borough aged 18+.
This role is to provide leadership and support to the Sanctuary team on shift. The role will:
- Lead shifts during the week, providing support to team members via case management support, escalation, Health and Safety guidance
- Support the Sanctuary Manager to embed processes within the service, and ensure that these are carried out
- Work alongside the Manager and team to ensure that the service is operating to high quality standard.
- Provide support in times of emotional distress for clients. The support worker will provide a calm, supportive presence.
The role will support clients through co-producing support plans with practical and therapeutic support offerings, as well as contributing to the development of a warm welcoming environment and ‘safe space’ to be.
This position would suit someone with a minimum of 2 years experience of working with people with mild, moderate and severe mental health issues. Ideally experience of supporting people experiencing suicidal ideation. Should have previous experience of supervising or managing staff.
Please see attached job description for further information on this position.
The Sanctuary Service runs Monday - Friday, 5pm-10pm and at weekdays, 12-5pm. We would require the successful applicant to be able to work 4 shifts (21 hours per week) covering these days/times.
This role will be based at our Enfield office is based at 275 Fore Street Enfield N9 0PD.
Please see full job description attached.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Ilkley Community Enterprise is a dedicated charity and social enterprise committed to making a positive impact in the community. We run the Outside the Box (OTB) café, which not only serves the local community but also provides valuable learning and work opportunities for young people and adults with learning disabilities and/or autism. Additionally, our OTB services offer a dynamic range of educational, training, and employment programmes, including creative arts, skills development, health and wellbeing, and working life support. Through our CQC-registered homecare company, Carers and Companions, we deliver high-quality care to elderly people n their own homes and provide independent living services for adults with learning disabilities.
We are seeking a dynamic and dedicated Director of Operations to join our team. In this pivotal role, you will work closely with the CEO, Board and management team to ensure operational excellence and organisational effectiveness. Nurturing a high-performance, collaborative culture, you will help drive improvement across all our business operations and services. From developing policies and procedures to enhancing our digital systems, your efforts will help us deliver increased efficiencies and business growth, ultimately supporting our mission to positively impact the lives of those we serve.
As the Director of Operations, you will play a crucial role in financial management, supporting effective business planning, budgeting, controls and performance management. Additionally, you will lead and support our staff, fostering a culture of learning and development, and promoting the values and ethos of our charity. Your strategic leadership will be instrumental in identifying and harnessing business development opportunities, enhancing our offerings, and expanding our reach and impact. For the right person, this role offers the opportunity for future progression to CEO of the charity and we welcome applications from ambitious and aspiring leaders who are seeking such a career pathway.
Responsibilities include
Operational Excellence:
- Ensure operational effectiveness and continuous improvement.
- Develop and manage policies, processes, and systems for HR, finance, and resources.
- Implement performance, KPI, and quality assessment processes.
- Enhance digital systems for efficiency and growth.
Financial Management:
- Support financial planning, budgeting, and performance management.
- Develop and implement financial strategies and controls.
- Produce regular financial and performance reports.
HR Management:
- Lead and support personnel and teams.
- Plan and implement staffing resources and skills.
- Promote training, development, and charity values.
For further responsibilities and information, please refer to our Application Pack/Job Description Attachment.
At Ilkley Community Enterprise, we are committed to equality, diversity, and inclusion. We welcome applications from all backgrounds and encourage you to apply even if you meet only some of our requirements. We believe in the potential for growth and development within our team and are dedicated to providing the support needed for you to succeed. Applications will be reviewed on a rolling basis, so don't hesitate to apply and join us in making a meaningful difference in our community.
We have an opportunity for a full time, permanent Anti-Social Behaviour Officer to join our team in Dorset.
Managing your own diary, you'll be working flexibly between the office, home and out in the Locality.
The starting salary is £32,000 to £38,000 depending on your experience
The role:
As an Anti Social Behaviour Officer at SNG you'll be responsible for the delivery of a responsive and proactive service to our residents to tackle all forms of hate crime, nuisance and anti-social behaviour. Working alongside housing management colleagues, you'll effectively manage your caseload and take forward the highest priority cases. You'll also make and maintain effective working relationships with external agencies, including the police and legal advisors.
In this role you will be working in the Dorset area with occasional case work across Hampshire, Wiltshire and Devon.
Responsibilities include:
- Proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes for customers
- Contributing to shaping sustainable communities and developing an environment that is safe and inclusive for our customers
- Fulfilling our landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislative requirements
- Building and maintaining relationships with key stakeholders and partner agencies
- Preparing cases for legal intervention, working with our legal team to compile the relevant paperwork and attending court as required on behalf of SNG
What we're looking for:
Ideally, you'll have previous experience of delivering anti-social behaviour related housing management services, or demonstrate transferable skills and experience from a similar type of customer facing role.
You'll also need:
- Excellent customer service and people skills
- The ability to be self-motivated and highly organised
- Experience of prioritising and organising a wide-ranging workload
- Strong communication skills with previous experience of working with customers in a demanding environment
- Strong IT skills including MS Office
- The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
- Experience of dealing with challenging behaviour and resolving conflict
- The ability to overcome adversity, problem-solve and adapt
- A full UK driving licence and access to your own transport
A basic DBS check will be undertaken for the successful candidate
What you'll receive from us
We have some fantastic benefits on offer at SNG including:
- £450 flex-pot annually, discounted shopping & cycling scheme
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Company pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- Options for private medical insurance, dental insurance & critical illness cover
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign Network Group. Take a look at our careers site to learn more about us and our values.
This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
The client requests no contact from agencies or media sales.
Job Title: Domestic Abuse and Housing Support Worker
Location: Pathway Project Lichfield Office Based
Salary: £ 24,347 Full time equivalent – Actual salary is £19,478
Hours of Work: 30 Hours per week (over 4 or 5 days)
Responsible to : Team Leader – Outreach Team
This role is open to women only
The postholder will require a driving licence and access to a vehicle to undertake this role.
This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability
About Pathway Project
We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire.
We offer a range of support services and run two refuges in confidential locations.
We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.
Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year.
We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.
We support victims in their journey to become survivors and offer specialist counselling, advocacy and care to all who need us.
Pathway Project believes in working as a cohesive team and are service user led.
Our helpline is access to all and is open 24 hours a day, 365 days a year.
Why work for us?
Pathway Project is an inspiring and caring place to be, we are a charity with big ambitions and huge energy.
We have a string belief in staff development and are currently evolving a bold new strategy and a passion for excellence in service delivery.
Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.
It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.
We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups.
We offer the following benefits:
- 25 days paid leave plus statutory holidays (pro rata)
- A competitive pension scheme
- Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families
We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.
JOB SUMMARY
She will be responsible for the co-ordination of an effective support plan for clients dealing with issues around domestic abuse and housing.
She will provide emotional and practical support from the point of crisis, meeting their immediate needs and working towards a holistic, multi-agency approach to their long term safety, risk reduction and recovery.
She will be responsible for the co-ordination of an effective support plan for adults dealing with issues around domestic abuse. She will provide emotional and practical support from the point of crisis, meeting their immediate needs and working towards a holistic, multi-agency approach to their long-term safety, risk reduction and recovery.
She will ensure that they are informed of the full range of emotional, practical and referral options that are available to them, and to facilitate access to this support, both internally and externally.
This support will be based in the community, including client’s homes where risk appropriate, and the Hope Centre and will involve utilising all of Pathway Projects available services, as well as referring into other appropriate agencies.
.MAIN DUTIES
· To work as part of the outreach team in providing information, support, guidance, advice, signposting, emergency accommodation and resettlement help for adults experiencing or escaping domestic abuse.
· To support the aims and principles of Pathway Project in empowering and supporting adults who have experienced domestic abuse to make their own decisions and take control of their own lives.
· Take all possible steps to ensure the safety and confidentiality of the users, staff and management of Pathway Project.
· To take referrals for people affected by domestic abuse and housing issues, and provide preventative and risk reducing work with regards to both the domestic abuse and housing.
· To provide a multi-agency approach to support and wellbeing for clients.
· To provide non-judgemental, one to one emotional and practical support to clients accessing the service.
· To provide advice and guidance on the full range of services, options and legal remedies open to them.
· To complete risk assessments, and develop risk management plans to address the risk of harm, including referral into MARAC where appropriate.
· To undertake safety planning with clients, that addresses all areas of risk, with the focus on risk reduction.
· To complete needs assessments and individual support plans with the client to ensure their emotional and practical support needs are being met
· To provide support to clients, alongside colleagues around registering as homeless, bidding on properties, attending appropriate meetings, applying for grants, budgeting for necessary items and necessary life skills for maintaining a property.
OUTREACH DUTIES
· To provide support to adults in the community, at the centre and their own homes, around physical, emotional, financial, sexual and social abuse.
· To provide emotional support and, where necessary, signpost to appropriate counselling provisions.
· To provide practical support and advice around welfare benefits, housing, debt relief, substance misuse, training, employment, mental health and legal issues, including the use of signposting to other appropriate members of staff and agencies.
· To provide advocacy and liaise with other agencies on behalf of the client where appropriate and necessary.
· To attend multi agency and professionals meetings to represent the needs of the client and Pathway Project.
· To attend appointments with the client where required, and if necessary help with the completion of paperwork, including legal documents.
· To attend court with the client where required.
· To promote the work of the project through training, presentations and representation at meetings.
· To assist with the setting up and maintaining of local support networks.
· To assist with the delivery of client support groups where appropriate.
GENERAL
- Manage a caseload of appropriate to the number of hours worked.
- Maintain, update and keep accurate and factual case records.
- Follow procedures and protocols with other services so that the safety of the service user is kept central to any process.
- Keep other relevant agencies informed about important changes in service user’s situations, within information sharing protocols.
- Develop and maintain effective communication systems with key partners including housing, Police, CPS, court service, social services, education, health, victim support, witness service, voluntary sector organisations, CAFCASS.
- Contribute to the development of service policies, protocols, guidelines and strategies within area of practice as necessary.
- To ensure that the security of sensitive data is maintained and complies with the policies, procedures and guidelines of the organisation.
OTHER
· Any other duties the CEO or Board of Trustees consider appropriate.
· The post holder must have a commitment to the aims of the Pathway Project, and uphold all agreed policies and procedures.
Person Specification
Essential
Ability to drive with a clean driving license and access to a vehicle.
Confident and eloquent speaker and networker.
Ability to write clear and concise reports and case notes.
Experience of Housing issues and supporting adults with Housing queries.
Experience of or the ability to work with challenging individuals or situations.
Experience of supporting clients in any form.
Has an understanding of the issues facing domestic abuse victims.
Experience of working with vulnerable clients.
Experience of multi-agency working.
Experience of and an understanding of Safeguarding practice.
Desirable
Confident presenter.
Ability to write and deliver workshops to groups of adults.
Ability to manage a diverse caseload and manage competing priorities.
Experience of Domestic Abuse or worked in the domestic abuse field.
Knowledge of working in the third sector.
Ability to manage a crisis situation and remain calm and in control.
The ability to use initiative and be self directed in their work.
The ability to maintain professional boundaries and yet still build a rapport.
Being self motivated and able to generate connections and network locally to further the work of Pathway Project.
Please complete the application form and attach a CV along with a covering letter.
The client requests no contact from agencies or media sales.
Over the last 3 and a half years the Learning and Development team have built a solid environment to enable our employees to develop their skills, knowledge and experience, add value and drive organisational performance. This development is key to the success of Alzheimer’s Research UK, and we are looking for a dynamic trainer/facilitator or join the L&D team to cover a period of Maternity leave.
The Learning and Development Trainer/Specialist plays a critical role in designing and delivering a broad range of learning and development programmes and catalogue of courses which support and enable individuals. We deliver a wide range of training from Masterclasses, EDI, Values and Culture, Psychometric profiling and Leadership and Development programmes and this is where you will spend approximately 80% of your time. Most of this training is delivered face to face at our offices in Abington Cambridge.
Responsible for the delivery and evaluation of facilitated classroom-based and virtual learning training, this role will help to create an environment of continuous learning and provide opportunities for individual and team development. This role will work closely with the Learning and Development Co-ordinator and will liaise with training venues, manage bookings, and oversee internal data to evaluate training requirements.
As part of the wider HR Team, the Learning and Development Trainer/Specialist will also work effectively as an integral part to the team by providing input and support into the organisational wide initiatives and projects. In addition, the Learning and Development Trainer/Specialist will proactively contribute to the development of policy, processes and procedures, along with providing comprehensive guidance and support across the charity.
If you are passionate about learning, are a credible trainer, have high energy and are motivated working on lots of different projects for one of the best charities in the UK, then we want to hear from you.
This is a 12-month fixed term contract, or on return of the substantive post holder, to cover a period of maternity leave.
Main duties and responsibilities of the role:
· Work alongside internal stakeholders to deliver and embed a bespoke Leadership Development Programme, Management Development Programme and various Masterclasses which enables employees to build on their skills, knowledge and capabilities and enhances performance at an individual, team and organisational level.
· Continue to review, evaluate and build upon the L&D programmes offered, identifying and making recommendations to the Head of Learning & Development to ensure the content remains current and aligned to the strategic direction and business needs.
· Provide support in identifying strengths and opportunities to further develop the skills, knowledge and capabilities of individuals and teams. Make recommendations to the Head of Learning & Development which are evidence-based and underpin both the Learning & Development and Organisational strategies.
· Foster and develop an embedded culture of learning and continuous improvement.
Training - Design & Delivery:
· Create and deliver up to date, engaging and professional training content.
· Facilitate and deliver a variety of training programmes to new and existing employees, through face-to-face, hybrid (blended) and virtual learning.
· Create and build resources that support our current learning catalogue.
· Create, build and manage LinkedIn learning content to support all L&D initiatives.
· Research training delivery options and resources including digital / online and hybrid (blended) solutions.
· Present learning solutions, logically and with credibility and authenticity, to gain buy-in from stakeholders.
· Confidently engage with learners of varying abilities, using a broad range of training methodologies and questioning techniques.
· Provide support with a learner’s progress by delivering motivational and developmental feedback.
· Manage participation and ensure learning objectives for each training session is achieved.
· Use effective coaching skills to encourage learners to define their personal development plans and achieve their learning objectives.
Training - Course Administration:
· Work with a variety of internal stakeholders to plan and prepare the implementation of any L&D programmes/courses, including advertising courses and dates, monitoring bookings and taking a proactive approach to increase attendance numbers when they are low.
· Complete evaluation mechanisms for learning outcomes including the use of quantitative and qualitative feedback where appropriate.
· Working closely with the L&D coordinator and Head of L&D to collate and analyse data from L&D programmes, courses and initiatives, producing reports for key stakeholders, when requested.
· Measure and assess all L&D programmes and courses for their effectiveness and business relevance and continually seek ways to improve learning solutions.
· As and when required, provide support to the L&D Co-ordinator with the administration of training courses, including diary management and database management.
What we are looking for:
· Learning & Development qualification or experience of working within a Learning & Development environment.
· Demonstrable experience in delivery and facilitating a wide range of learning and development initiatives at all levels.
· Experience of developing and implementing training programmes/workshops (including designing a variety of learning materials).
· Experience of delivering in-person and virtual training to a variety of stakeholders with different learning styles and levels of understanding.
· Experience of working with internal and external customers, stakeholders and suppliers.
· Excellent communicator, with an ability to build relationships and inspire confidence and respect at all levels. Demonstrates strong negotiation, influencing and decision-making skills.
· Excellent listening skills, receptive to feedback and demonstrates flexibility, curiosity and an ability to learn.
· Excellent planning and organisational skills, with an ability to work to deadlines and reprioritise work in accordance with the organisational needs.
· Strong team player who can work both independently and collaboratively with internal and external stakeholders.
· Credible, authentic and confident presenter and facilitator, with an ability to deliver engaging learning at all levels and adapt style to suit the audience.
· Demonstrates a proactive and pragmatic approach and identifies ways to deliver creative and innovative solutions.
· Strong attention to detail with an ability to remain calm under pressure.
· Strong ethical standards and a high level of personal integrity.
· Excellent IT skills in PowerPoint, Word and Excel.
· Flexibility and willingness to travel to deliver training on site as well as offsite when required.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £40,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 13th April 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Cransley Hospice Trust is seeking an enthusiastic and driven Trusts and Foundations Community Fundraiser to join our team.
As a crucial part of the fundraising team, you’ll be responsible for:
- Identifying and securing grants from trusts and foundations to support essential palliative and end of life care services for North Northamptonshire.
- Building strong relationships with community groups, faith organisations, schools, and businesses to inspire fundraising efforts.
- Supporting individual fundraisers in the community and ensuring excellent donor stewardship.
- Managing collections, fundraising events, and engaging with local supporters to maximise income.
- Working closely with the marketing team to promote fundraising campaigns.
About You
We’re looking for someone with:
- Experience in fundraising, business development, or relationship management.
- Strong communication skills, both written and verbal, as you will be working closely with colleagues and external contacts.
- Strong people skills to engage and inspire donors, volunteers, and community groups.
- A proactive, creative, and organised approach to work.
- A strong desire to make a real difference to hospice and end of life care in North Northamptonshire.
- Excellent organisations skills with excellent attention to detail.
- You will bring a flexible, can do attitude and be able to work independently as well as part of a team.
This role offers the opportunity to develop your fundraising career in a supportive and inspiring team while directly contributing to end of life care in your local community.
Hybrid working, and due to the nature of your role there will be some evening and weekend work in the local area.
The client requests no contact from agencies or media sales.
We are seeking a compassionate and dynamic leader to bring their experience and skills into the new role of Centre Manager/Charity Leader at St Christopher’s Community Centre, helping us build community, hope and opportunity.
The Centre Manager/Charity Leader will be responsible for the day-to-day leadership of all aspects of St Christopher’s Community Centre. St Christopher’s Community Centre is the new name for the recently combined work of the Family Centre and the Good Neighbours Project at St Christopher’s. Located at the heart of the Holmewood estate, we operate throughout the week with a varied offer of activities and support services for older people, parents with babies and toddlers and youth and children’s work. With an average weekly footfall of over 400 local people and a history stretching back over 30 years, we are a well-respected organisation at the heart of our community. In the midst of a time of change, this new role is an exciting opportunity for someone to take the organisation forward into the future.
The Job Pack including the Job Description and Person Specification is available using the 'Apply now' link below. Application is by CV and Letter of Application - full details are within the Job pack
The closing date for applications is the 12 noon on Thursday 24 April 2025
Interviews will take place on Thursday 8th May
If you would like to have a conversation about the role and/or visit the project before applying, please use the contact details in the Job Pack to arrange this.
Creating Hope and Building Community
The client requests no contact from agencies or media sales.
Welfare Rights Adviser & Triage Officer
Salary £32,445 per annum ( £19,467 pro rata for part time) - subject to skills and experience
Hours of work 22.5 hours a week over three days (initially a 3 month temporary contract). Hybrid working for the foreseeable future with regular attendance to the office at least 2 days a week at Royal Free Charity, The Pears Building, Pond Street, London, NW3 2PP and Royal Free Hospital- Support Hub.
Our vision
Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.
What we do
Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care. Our volunteering, support hub, and complementary therapy teams enhance the hospital journey for all patients – whether they live locally or come from further away to access the trust’s specialist services. Our support of the RFL workforce enables staff to perform at their very best. Spanning individual professional development and training through to organisation-wide interventions, our initiatives bolster employee resilience and mental health so staff can achieve the best outcomes for patients. We fund ground-breaking research with the potential to change people’s lives, whether it’s through our grants programme or delivering major capital funding appeals.
Our approach
We are a solution-focused strategic partner to the RFL, helping our hospitals to go further and faster than the NHS could do alone. We believe funding decisions should be made based on strategic priority and impact, with a strong focus on co-production.
The Royal Free Charity (the charity) invests in:
- enhanced support for patients
- vital support for our staff
- ground-breaking research and innovation
- cutting-edge medical equipment
The generosity of our donors, fundraisers and volunteers enables us to do this.
The charity, which employs over 90 people, is working towards becoming an employer of choice.
The role
The welfare rights adviser & triage officer will report to the welfare rights supervisor.
Welfare and benefits casework (approximately 50% of the role) and Triage officer (approximately 50% of the role).
In this role, you will triage all referrals we get into the Support hub and take a small number on as casework.
You will be supporting people affected by long term health issues with financial challenges, supporting with benefit and housing advice, and referring on for further support where appropriate.
The team
The support hub department is here to support people affected by long term health conditions (patients and carers), to help them with the practicalities of living with a chronic condition; to improve wellbeing and quality of life.
We are here to transform patient experience and staff experience and change lives for the better.
We aim to play our part in addressing inequalities in health, through supporting with the wider determinants of health (e.g., finances, housing); areas which can have a direct impact on someone’s health outcomes and recovery. Through doing this, we support the NHS and Royal Free London NHS Foundation Trust staff, stepping in where they may not have the time or expertise.
Principal accountabilities / responsibilities: -
Welfare and benefits casework (approximately 50% of the role) and Triage officer (approximately 50% of the role)
Triaging:
· To provide an efficient and effective system to support referrals and enquiries into the support hub welfare rights advice service.
· To assess eligibility of referrals and enquiries, according to set criteria
· To triage referrals into the service (usually patients referred from Royal Free Hospital clinicians), assessing individual situation and level of need).
· Offering one-off advice based on circumstance, providing accurate, up to date information
· To allocate those with the highest level of need for ongoing case work to an adviser
· To develop and maintain effective working relationships and referral systems, with a broad range of service providers.
· To refer or signpost people to other services where required
· Establishing trust, effectively responding to clients going through challenging times.
· Making sense of information, using your skills as an adviser to establish where and how help is needed for each individual.
· Give value to the resources of the client who is accessing support, helping to focus on a positive client journey.
· A small number of those that you triage, you will take as casework.
Welfare and benefits casework
· To provide welfare rights advice and casework for people affected by long-term health conditions, including inpatients, outpatients, and carers.
· To work two days per week on site, mainly based at the Royal Free Hospital or the Royal Free Charity officer
· To provide advice and support on welfare benefits, housing matters (that do not require a solicitor), and non-FCA regulated debts.
· To check whether clients are in receipt of all the benefits they are entitled to and help them claim relevant benefits.
· To help clients understand benefit decisions and challenge them (where appropriate) by way of mandatory reconsiderations and appeals.
· To help clients ensure they keep to their responsibilities in respect of their benefit claims, for example by notifying any relevant changes of circumstances.
· To refer or signpost clients to other agencies or departments as appropriate, e.g., housing solicitors; community care cases involving social services and NHS duties, FCA-regulated debt and immigration services.
· To signpost or refer to other services that might be valuable to a client such as condition specific charities, mental health support, or offerings in the local community that would improve their health and wellbeing.
· As part of this role, there may be some advice given to NHS staff.
· There may also be some involvement in new advice projects
Working with others
· To provide a combination of face-to-face and telephone appointments.
· To ensure that people accessing the service feel welcomed, valued, and understood.
· To provide first class customer service to all enquiries, including staff, patients, and carers of the Royal Free London
· To effectively support RFL hospital staff, feeding back to referrers, and focusing on building positive relationships across the Trust.
· To engage effectively with casework supervision, including by keeping accurate, up-to-date records on the case management system and following internal team processes
· To work with the support hub team members, offering peer support, sharing learnings, and participating in team meetings
· To build effective working relationships with staff in other departments of the Charity
· To build good working relationships with other relevant organisations, and to liaise and establish contact with relevant national and local agencies and services.
· To maintain up-to-date knowledge of external agencies and changes in legislation, policies and practices and adapt and share this information as appropriate.
· Safeguarding – to be aware of your duty to protect individuals to live free from abuse, harm and neglect, and to follow correct internal policies and procedures where you have concerns for an individual.
Administration
· To provide a high-quality service that is personal, responsive and sensitive, ensuring confidentiality and adhering to the Data Protection Act 2018 and GDPR.
· To maintain case records for all client contact, to enable the continuity of casework, ensuring an accurate and up to date case work system, using our case management system ‘Advice Pro’, following the advice team processes and keeping to the ‘terms of service’ we send to clients.
· To maintain the diary for booking appointments and follow-up actions, using the case management system.
· To respond to phone and email enquiries from clients and third parties, in a timely manner.
Person Specification
Qualifications
· CSE/GCSE in Maths and English or equivalent
Experience
- Extensive experience working in a welfare-rights related role and independently (Essential).
- Managing your own case load, supporting people with a range of welfare issues including benefits (applications, mandatory reconsiderations, appeals) and housing issues. (Essential).
- Experience of working with people affected by long term health conditions would be beneficial, as well as an understanding of the issues and challenges they face.
- To have experience using a case management system; proficiency with Advice Pro would be advantageous.
· Not for profit or NHS experience would be helpful.
Skills & knowledge
- Up-to-date knowledge of welfare benefits and rights, housing and debt (considering what matters must be referred on)
- To have excellent communication skills, including:
- Outstanding listening skills
- Effective verbal skills, while adapting your approach to different audiences
- Excellent written skills
- The ability to empathise and support people going through difficult times
- To be able to deliver a high quality of customer service to agreed timescales; and
- To be highly proficient in carrying out independent and varied case work
- Excellent IT skills, including a thorough knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook).
- To have an outstanding eye for detail and accuracy.
· The ability to prioritise, organise and manage workload effectively whilst dealing with unplanned interruptions.
- Awareness of other pathways and services available to signpost or refer people.
- To have excellent numeracy, literacy, and administrative skills.
- To be willing to continue updating own knowledge and skills, including learning of new systems where required.
- To be self-confident and willing to take responsibility.
- Gaining insight from your role to inform the RFC’s contribution to national conversations.
· Able to deal with sensitive information in a confidential and professional manner.
· Understanding of the role of health and social care services and pathways would be helpful
Benefits:
Core benefits
· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).
· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
· A flexible working policy to support our employees’ work/life balance.
Support for your financial wellbeing
As a member of the Royal Free family, you’ll be entitled to benefit from:
· Expert financial advice from our financial partner, the London Credit Union
· Savings on purchases with the Blue Light Card
· Our Death in Service benefit
Support for your health and wellbeing
· Subsidised gym, pool and classes at our Rec Club in Hampstead
· Secure bicycle parking and shower facilities at our Hampstead site
· Fortnightly guided meditation
· Free massage therapy from our complementary therapy team
· Menopause peer support group
· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.
The recruitment process
To apply for this post send your:
- CV (please include your last employer and dates of employment)
- Cover letter addressing how you meet the criteria set out in the job description and person specification.
Please note, that applications submitted without a cover letter may not be considered for this role.
Closing date for application: Thursday 10 April 2025, midnight
Interview date: Tuesday 22 April 2025/Wednesday 23 April 2025
Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.
- You must be eligible to work in the UK
We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.
As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect
We accelerate improvement and innovation beyond what the NHS can provide





The client requests no contact from agencies or media sales.