Employment Support Jobs

About Mind in Tower Hamlets, Newham and Redbridge

We are a local, registered charity affiliated to National Mind. The organisation supports those with mental health issues in Tower Hamlets, Newham and Redbridge towards recovery and leading a better life.

We believe that everyone has the right to access comprehensive services which enables them to reach their full potential and to work towards their recovery. We value diversity as a strength and our staff teams are from a variety of backgrounds which helps us to deliver services which are culturally aware and responsive to the needs of the diverse communities we serve.

Purpose of the role

The aim of this exciting role is to contribute to the delivery of Mind in Tower Hamlets, Newham and Redbridge (MITHNR) and East London Foundation NHS Trust’s (ELFT) Talking Therapies Employment Advice Service.

This role will provide employment advice to patients accessing ELFT NHS Talking Therapies, supporting patients to gain and/or retain employment via one to one information, advice and guidance sessions. This role is part of the national Employment Advice in NHS Talking Therapies programme and has been accredited by the Matrix standards for information, advice and guidance.

Key responsibilities of the role

This role will complete assessments and provide 1:1 information, advice, and guidance to a caseload of patients. Support will be based around enabling patients to find and/or retain employment, using a patient-led approach and SMART goals. Specific examples of support include CV writing, interview preparation, and broader job search techniques and approaches.

The post-holder will also be required to maintain appropriate patient records and ensure their Caseload Management Tool is continuously updated.

The post-holder will be flexible in their approach, working a hybrid model with some time spent in the office, some time spent co-locating in external premises, and some time spent working from home.

For full details of the responsibilities of this role, please refer to the Job Description and Person Specification.

Adopting our organisational culture

We have a strong reputation for delivering high quality services and achieving positive outcomes. Our practices are underpinned by our Kindness Charter, Professional Code of Ethics, Code of Conduct and organisational values. We expect everyone to embrace our culture, ethos and our anti-racist, anti-discriminatory and inclusive practices throughout their work.

The benefits of working for the organisation include 28 days annual leave + Public Holidays, Development and Growth opportunities, Company Pension Scheme and an Employee Assistance Programme.

The post is subject to an enhanced Disclosure Barring Service check, satisfactory references, and Right to Work checks.

As an anti-racist, anti-discriminatory and inclusive organisation, we strongly welcome applications from all sectors of the community.

Job title: Employment Adviser

Location: Hybrid, contracted to work at our Manchester office at least 2 days a week

Salary: £24,000-£26,500

Hours: 37.5 hours per week, with occasional evening/weekend work (TOIL provided)

Contract: 12 month fixed term contract

Language Requirements: Fluency in English and at least one target language is desirable e.g. Arabic, Cantonese, Amharic, Dari, Farsi, Kurdish, Pashto, or Tigrinya.

Overall purpose:

We are looking for candidates with experience of supporting individuals with barriers to work into paid employment. Within this role you will carry a significant responsibility, managing a caseload of clients from a refugee background and supporting them in securing meaningful employment, training, and education opportunities.

You will provide one-to-one personalised support, delivering quality Information Advice and Guidance (IAG), alongside ongoing support to ensure your clients have all the skills they need to get into work. This involves working with clients to produce individual action plans with clear goals and actions to overcome identified needs and barriers and provide a clear pathway towards the labour market.

You will work with clients online and by phone, as well as in person to monitor their progress towards their goals. Complementary support will be delivered through our volunteers who are trained in delivering employment advice, and you will book weekly appointments for clients, allocating time slots according to availability and the volunteer’s specialty.

You will also work with specialist referral partners to support clients to overcome complex barriers to employment.

We offer a strong team environment, where your ideas and drive will be welcomed and where you as an individual can make a real difference to people’s lives. 

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Sunday 12th January. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Forces Employment Charity is seeking a dedicated employment advisor to join our Military Women programme. In this role, you will provide holistic employment and training advice and guidance to a diverse caseload of female veterans and reservists, supporting their personal development and employability skills until they achieve their desired outcomes by having a sustainable career.

The Military Women programme combines coaching and mentoring, practical employment support, access to employment pathways and apprenticeships, and corporate mentoring to offer the best possible opportunities to upskill and gain fulfilling employment.

Reporting to the National Employment Projects Manager. This position is full-time, 35 hours per week with a salary of £29,000 per annum. This role is Home-based (with community outreach) in the South/Southeast region. It involves regular travel across the operating region and working from home when not out in the community. The usual working hours are Monday through Friday, 9 am to 5 pm; however, there may be an occasional need to work outside core hours to meet the demands of the role.

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Principal Responsibilities:

• Make a positive impact by putting our clients at the heart of everything you do.
• Assess individual client’s needs; identify any challenges and barriers.
• Build rapport, show empathy, motivate, and increase aspirations.
• Support clients in developing their skills and CVs and effectively preparing for the job application process, including interview coaching, confidence-building, and access to digital upskilling.
• Networking and engagement: promote the benefits of FEC case worker support to female veterans and reservists, and stakeholders.
• Work with the Marcoms officer to promote and support the FEC Military Women Programme to beneficiaries, charities, and other organisations working with female veterans and reservists.
• Work with colleagues to support Employer Engagement to generate employment opportunities for female veterans and reservists.
• Provide advice and guidance to female veterans and reservists throughout the journey into employment following the FEC Case Management Guidance and Work Instructions.

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PERSONAL SPECIFICATION

Essential Competencies:

• Experience working in a customer-focused environment and delivering excellent customer service.
• Effective team player with strong collaboration skills
• Excellent organisational, time management and administrative skills.
• Proficient in using a CRM system to document confidential information, monitor progress, and assess impact
• Ability to work effectively towards achieving targets, meeting key performance indicators (KPIs), and adhering to deadlines.
• Able to demonstrate coaching/mentoring experience and influencing skills.
• Passionate about personal development and helping others achieve their goals.
• A strong drive to succeed through self-motivation and initiative, with the ability to exercise sound judgment and discretion.
• An understanding of the challenges faced by serving, reservist, and veteran Armed Forces personnel, along with empathy for their experiences and the difficulties they and their families encounter in securing fulfilling and sustainable employment.
• Dedicated to upholding and embodying our organizational values.
• Proficient in using Microsoft Office packages, Outlook and other platforms

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Desirable Competencies:

• Lived experience
• Strong knowledge of the employment and education sectors, including recruitment, welfare-to-work services, work-based learning, and vocational training.
• NVQ L4 in Advice, Information and Guidance (FEC to provide the appropriate qualification of NVQ L4)

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Security Clearance

Successful candidates will be the subject of an Enhanced Disclosure & Barring Service (EDBS) check. The job offer will be subject to a successful DBS enhanced.​

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FEC is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex or sexual orientation. We strive to be a Team that reflects all the communities with which we engage around the world through diversity in the workplace and promoting an inclusive culture in which all team members are respected, empowered and valued.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

​If you meet the criteria and are passionate about this role, we encourage you to apply. The closing date for the position is Midnight, 20 January 2024.

The first stage of online interviews will begin during the week commencing 20 January 2025, and final face-to-face interviews will be conducted during the week commencing 27 January 2025.

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Employment and Learning Manager

Reports to: Head of Advice

Salary: £42,000 plus benefits

Contract: Permanent, full-time (35 hours)

Hybrid Working

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a passionate and values-led Employment& Learning Manager to lead on the development and growth of the Centre’s Employment and Learning Service. Our Employment and Learning Service is among the most impactful support we offer, with the potential to help individuals and families build long-term resilience. You will play a pivotal role in strengthening and expanding this service, particularly in demonstrating its effectiveness and scaling our ability to reach more people in need.

You are joining at a time when we are actively piloting projects to reach young people and families who are homeless or at risk of homelessness sooner. We aim to lower the barrier to entry to our service through outreach projects, and you will be tasked with leading the team to build and engage in this project.

Our approach follows the Individual Placement and Support (IPS) model, which helps clients to identify and pursue meaningful employment and learning goals based on their preferences and aspirations. Our learning service ihomework and exam preparation for children, English conversation classes and access to ESOL support, life-skill development, digital inclusion and access to vocational courses and higher education.

Please refer to the job description for further information. 

In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. This role requires an enhanced DBS check.

Benefits

· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Additional discretionary wellbeing and celebratory days

· Access to Blue Light Card discounts

· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.

· Life assurance cover (after probation passed)

· Season ticket loan

· Training and development opportunities

We are looking for a competent employability coach to support women who have experienced domestic abuse and are at risk of offending to gain employment skills and work experience. You will work with clients who want guidance for career development and need assistance in functioning in a workplace.

The clients will be young women offenders affected by domestic abuse and your role is to offer sustainable employability pathways that supports access to employment and training opportunities, creating positive distractions to reduce risks of re-offending or re-entering harmful relationships in the future.

A job coach must be a mentor, eager to support their clients You must be able to discover people’s strengths and weaknesses and tell them what works best for them. Having communication skills partnered with critical thinking are requisites for this job.

Coach responsibilities include:

· To assist clients to discover and overcome their personal barriers and set goals.

· To assess the strengths of individuals and teach them to use them effectively.

· To develop effective job coaching and employability support plans with clients.

· To deliver 10-week rolling programmes of employability workshops to develop skills including confidence and motivation, CV writing, interview techniques, skill checks, digital skills and job search.

· To provide mentoring and coaching in effective job search techniques.

· To have a creative approach to engaging with participants.

· To be responsible for a caseload of participants, providing signposting and advocacy, addressing their needs and barriers to employment.  

· To work with participants on a one to one or group basis as appropriate.

· To interview participants to gain information and ascertain their requirements.

· To motivate, encourage and support participants to move towards employments and tailor a package of support to meet their individual needs.

· To assist participants to plan and progress, in line with their action plans, towards improving their life and employment chances.

· To be responsible for ensuring all Key Performance Indicators are consistently achieved.

· To meet deadlines and targets as required by the needs of the programme.

· To organise work placement experience – by matching the skills of women with business, charities, other agencies.

· Work closely with external organisations to ensure you achieve referrals onto programme.

Other duties:

• Assist with fundraising, as required.
• Attend WAITS team Meeting
• Writing reports for trustees and funders, as necessary.
• Undergoing staff training, as required.
• Any other duties appropriate to position which may be allocated from time to time

The list of tasks is not exclusive, and the line manager may vary duties from time to time dependent on the project’s requirements. Some weekend work may be needed

 The job description is subject to review.

Requirements and skills

Proven experience as job coach.

Experience in working with vulnerability people is a plus.

Experience in developing employment plans.

Compassionate.

Ability to adhere to regulations and standards.

Working knowledge of MS Office.

Excellent organisational and problem-solving ability.

Respect of diversity.

Ability to inspire and motivate.

Caseworker (Kent & Sussex)

Job Role:

The Forces Employment Charity (FEC) delivers a specialist programme, OP Nova, to support veterans in the justice system who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life. FEC is seeking a dedicated and highly motivated Caseworker - Op Nova in Kent & Sussex to join our team.

Reporting to Op NOVA Regional Manager. The successful candidate will have experience in managing and supporting a caseload of vulnerable veterans in your allocated region. A strong customer focus and an ability to work independently to achieve targets and deadlines is an essential requirement along with strong communication and organising skills, knowledge of the local employment market, training, and adult education opportunities.

This position is full-time, 35 hours per week with a salary of £29,000 per annum. This role is peripatetic in nature. It involves regular travel across the operating region and working from home when not out in the community. The usual working hours are Monday through Friday, 9 am to 5 pm; however, there may be an occasional need to work outside core hours to meet the demands of the role.

Principal Responsibilities:

• Contact all clients within 48 hours of allocation
• Undertake needs assessments and develop support plan within 5 days of allocation
• Carry out an assessment using the Outcome Star, understand and record Employment and Housing status, and other assessments as required by the Regional Manager.
• Review Outcome Star assessments at 3 monthly intervals to understand and demonstrate progress.
• Work with and empower client to engage with the support plan and goals agreed during their needs assessment
• Produce written report when requested highlighting support given to client and level of engagement
• Work as part of a team, together with Justice staff and partner organisations providing specialist support to your client
• Support the regional manager and national manager to create and maintain strong working relationships with referring organisations in the Op Nova Area, including the Police and NHS Liaison, Diversion and Probation Service.
• To participate and deliver presentations, making use of the media available, to statutory and non-statutory agencies as required.
• Work to identify and engage veterans with the service
• Deliver emotional and practical support to veterans working with partner organisations to provide specialist support for each individual
• Work with each client to identify future goals for employment, volunteering and or training
• Liaise with other FEC Employment Advisors to provide employment support
• Ensure that all activity is recorded on Salesforce case management system (CMS)
• Deliver any further activities reasonably required by your Regional Manager and the National Manager
• Produce Incident reports without delay as per the Work Instructions on Incident reporting

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PERSON SPECIFICATION

Essential Competencies:

• Highly motivated and independent, capable of working remotely across a wide geographical area.
• Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the justice system
• Ability to collaborate effectively with internal and external stakeholders.
• Highly organised with strong IT skills and experience of using Case Management Systems, Microsoft packages and outlook
• Commitment to working with each client without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
• Excellent team player who will contribute to a diverse and dedicated team.
• Driving licence and use of own car.
• Excellent interpersonal, relationship-building and communication skills, verbal and written
• Empathy with and a good understanding of ex-forces personnel and the challenges they can face.
• Experience of soft skills: Public speaking, presentations, relationship building, and time management 
• Strong communicator

Desirable Competencies:

• NVQ Level 4 Information, Advice and Guidance
• Experience of using Outcomes Star
• Salesforce case management system experience, this training will be provided for the successful candidate if they are not already trained
• A working knowledge of the Justice system and experience of working with offenders or ex-offenders.
• Experience of serving in the Armed Forces

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Successful candidates will be required to undertake an NPPV level 2 police vetting, been a resident in the UK for over 5 years and an Enhanced DBS clearance. The job offer will be subject to a successful NPPV 2 and DBS enhanced.​

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

​Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about this role, we encourage you to apply. The closing date for the position is Midnight, 13 January 2024.

​Please note that this job advert may close early if a suitable candidate is found. Interviews will be conducted on a rolling basis as applications are received.

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We're looking for 2 kind, compassionate and resilient Support Workers to join our Learning Disabilities service in Tower Hamlets.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
As a Support Worker you will be expected to undertake duties and work as part of the staff team to support customers with daily support to achieve personal goals by using person centred approach. Work within a team to communicate, meet the service and Look Ahead objectives and responsibilities whilst working flexibly to respond to the needs of the customers.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

* Work proactively with the team to handle the service caseload and support an effective team approach to meeting each customer's identified needs.
* Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns.
* Ensure Look Ahead Health and Safety policies and local protocols are always adhered to, to ensure the safety of the customers, colleagues, visitors, contractors and premises including responding to maintenance, fire and health and safety issues.
* The ability to follow Infection Control guidelines and use initiatives to manage it. For example, following a thorough cleaning rota and completing all relevant checks such as living standards checks.
* Champion a positive local culture within the service.
* Support customers to undertake domestic tasks, including practical assistance to ensure a high-quality living environment that promotes customers' dignity, respect and allows customers to feel safe and welcome in their own home.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Good values and interactive personality.
- Trustworthy, professional, able to work in partnership and willing to achieve outstanding outcomes.
- Capable of working as part of a group or team and able to use ow initiatives.
- Able and willing to listen to others and share own ideas and knowledge.
- Fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
- Respectful, articulate, and sensitive in style of communication.

What you'll bring:

Essential:
- Has good values, professional and willing to learn to gain experience
- Demonstrable willingness and or experience of supporting adults with Learning Disabilities

Desirable:
- NVQ Level 3 in Health and Social Care or equivalent or willing to complete the qualification
- Other relevant professional memberships and/or specialist qualifications
- Local and or familiar with the borough
- Has relevant sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see website for full Job Description

Carers Scotland is seeking a Senior Employment Manager to lead our work in supporting unpaid carers in employment and employability. The role includes managing and leading the Carer Positive scheme and Employers for Carers Scotland. You should be passionate about supporting unpaid carers to enter and remain in employment, where they want to start or continue their career. A confident, self-starter you should have considerable experience of managing programmes and projects, as well experience of income generation, including preparing bids for project funding. A strong network within the business community and an understanding of employment practice would be an advantage, as well as experience in public speaking and training. A good team player is a must.

Please note this role is Hybrid/Hybrid working, with office based in Glasgow. Regular travel across Scotland plus occasional travel will be required

About us

Carers Scotland runs the Carer Positive initiative on behalf of the Scottish Government, which supports private, public and voluntary sector organisations in Scotland to create carer friendly workplaces. We currently have 285 accredited organisations covering over 516,000 employees in Scotland. Our training and development work offers training in self-advocacy and carers rights to carers, as well as carer awareness training to organisations and groups across Scotland. Our campaign and policy work sees us engage with Scottish Government, Scottish Parliament, Local Authorities, NHS Boards and others to influence public policy and secure change to improve the lives of carers. We also offer a range of online support activity for carers providing information and support.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

The closing date for applications is 12pm, Friday 3 January 2025

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This role will play a critical role in delivering and developing our UK wide Advice and Support service, ensuring it works seamlessly with our outsourced Helpline and delivers real impact for older people in or facing financial hardship. You will also work closely with the Director to inform the future design and delivery of these services. 

You should have experience of leading and managing a similar high volume, multi-channel remote service with demonstratable success in identifying and implementing service improvements. 

You will have a deep understanding of issues affecting older people in financial hardship in the UK and an understanding of how Advice and Support interventions can improve lives.

This role could either be contracted to our London office, or homebased. Regular travel to our London office will be required, regularly if homebased, and a minimum of once a week if contracted to the London office. The ability to travel across the UK, including to Scotland, is also required. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 28 hours per week.

Salary (pro-rata if part-time):

Hybrid working in London (minimum one day per week in the office): £65,678 per annum

Homebased (with regular travel to London): £59,115 per annum

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.   

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend minimum one day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age on the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS will be required for this role.

Closing Date: Sunday 12 January 2025, 11:59pm

ABOUT US

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE

We have a fantastic opportunity for someone to join us in the position of Benefits Entitlements and Claims Support Officer, to work on either a full or part time basis. Job Share applications are also welcome.

This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6 million households in the UK.

NEA’s Benefits Entitlements and Claims Support Officers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. The post holder will be responsible for giving comprehensive benefit entitlement advice and support to householders. The post holder will obtain relevant information about a client’s circumstances and offer accurate guidance about potential eligibility for additional benefit entitlements. This will include the completion of application forms as appropriate. Advice will be given over the phone, via online contact and in face-to-face settings where appropriate.

WHAT YOU WILL NEED TO SUCCEED

You will have a good understanding of Welfare Rights, including entitlements, systems, claim processes and current legislation and practices. Demonstrable experience of providing advice via telephone and face to face.

You will need good organisational skills, excellent communication skills as well as an understanding of the needs of low income, vulnerable or disadvantaged householders.

NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions. Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.

WE ARE OFFERING

· £28,163 – £33,205 (FTE) – Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable). Appointments are usually made at the starting point of the scale.

· 11½% non-contributory pension.

· 25 days annual leave (FTE) plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.

· Flexible working arrangements including the opportunity for Hybrid working.

· Enhanced family friendly payments.

· Employee Assistance Programme.

· Employee benefits platform.

· 18-Month Fixed Term Post.

The closing date for all applications is 12:00 noon 13 January 2025. We anticipate interviewing the two weeks commencing 20 January 2025. Full details of the posts and an application form are available on our website.

HOW TO APPLY:

To apply click 'apply via website'.

Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927

An exciting opportunity to become part of the Senior Management Team (SMT) at Schoolreaders, a dynamic and fast-growing charity based in Bedford. Schoolreaders is a national charity tackling poor literacy through a network of volunteers who provide one-to-one reading support to children in primary schools across the country. We are the largest national in-school child literacy charity, supporting over 28,000 children in over 1,400 schools every week. We have ambitious plans to grow and support many more children in future, so it’s an exciting time to join us.

We are looking for a committed individual to join Schoolreaders to be part of the SMT and wider charity, delivering this vital support to children. As Head of Business Support, you will be coming on board to develop and manage the structure and team that deliver the support functions for the charity, helping keep everything running smoothly. Your team will consist of employees, contractors and third parties where necessary, and you will co-ordinate them to deliver a seamless set of services. At this time the role will line manage two officer roles within the charity, manager several third parties (including HR and IT) and work alongside the Head of Finance.

The Head of Business Support will oversee compliance, governance, HR, IT, facilities, and administrative functions. We don’t expect you to be an expert across all these areas – you might have a strong background in one or two but have the ability to manage these functions and others in the team and have a meticulous eye for detail. You will be expected to have a good understanding of compliance, IT, health & safety and HR to enable you to lead the day-to-day delivery across these disciplines.

Reporting into the charity’s CEO, you will be part of the Senior Management Team (SMT). As part of this you will directly input into the charity’s strategy and annual planning process.  The Head of Business Support will also manage the delivery of change within the organisation, tracking projects and raising risks and issues to the SMT.

RESPONSIBILITIES AND DUTIES

​

1. Day to day oversight of the delivery and development of corporate services functions, to include:

a. Compliance, ensuring that Schoolreaders is compliant with all relevant legislation, data management and safety standards. (H&S, GDPR etc)

b. Risk, ensuring effective systems and processes are in place for managing risk, owning key policies and their review, engaging with staff with information and training, liaising with the Board and with the Director responsible for Safeguarding and being the main point of contact for whistle blowing.

c. Business Support, monitoring and driving forward internal projects, overseeing the review and management of policies, and managing administrative and other support functions.

d. IT, supporting and maintaining systems, hardware and software, ensuring they are secure and up to date, continuing to develop new functionality in partnership with our external IT providers

e. HR (managing both internal and external resources) to support recruitment, starters and leavers, staff welfare, processing payroll, leave and sickness and the training and development of people.

f. Facilities, managing office spaces, supporting home workers and overseeing health and safety.

g. Producing and leading on the annual Culture Review, collating scoring and feeding back to trustees.

h. Finance, assisting the Head of Finance, approving spend where necessary.

2. Line management of two Business Support Officers, covering

a. Compliance

b. HR Support

c. IT Support

d. Finance

3. Development of yearly plans and budgeting for all corporate services.

4. Manage relationships with external suppliers and ensure value for money.

5. Owning the programme of change across all services to ensure we remain on track to deliver our ambitious growth objectives.

6. Establishing and maintaining office procedures.

If you would like to discuss the role further, please contact Sally Wrampling (CEO)  for an informal conversation.

To apply for the post, please submit your CV with a covering letter outlinging how you meet the job requirements / specification.

Ref: TCW-24

Are you a proactive, compassionate and collaborative individual with a passion for supporting vulnerable people involved with the Criminal Justice System, gang involvement/ risk of, substance use and learning difficulties and supporting them to progress successfully into education, training and employment?

If so, join St Giles as a Trainee Caseworker in our Skills and Employment team, where you will support the delivery of a high-level service in which you will be responsible for one-to-one customised support that will enable our clients to overcome their employment and wider barriers and make progress with their personal goals and ambitions.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

As a key part of an energetic and highly motivated team, you will be responsible for engaging, motivating, advocating for and supporting a small caseload of clients experiencing a range of barriers, including involvement with Criminal Justice System, gang involvement/ risk of, substance use and/or learning difficulties to achieve set engagement and employment targets. 

Working alongside a caseworker, we will count on you to develop and deliver one-to-one and group activities which are engaging and high quality, while also supporting the caseworker to engage employers and work collaboratively with local agencies.

What we are looking for

• Willingness to engage people via outreach and promotion including liaising with relevant local agencies to generate referrals
• The ability to manage a small caseload and support people to progress closer to the labour market and to support colleagues to achieve overall project targets
• The desire to provide a person-led support service that responds to an individual’s employment, wider needs and aspirations.
• A willingness to support trainers with small group workshops and activities on employability and soft skills, drop-in sessions and workplace visits
• Excellent interpersonal, relationship-building and communication skills, verbal and written

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date 1 January 2025.  

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.

STEP aims to improve integration for refugees through a targeted employment programme that addresses the complex barriers refugees face in preparing for, and ultimately finding, work in the UK. We support all refugees, regardless of their proximity to the labour market, to develop the skills and identify the opportunities they need to secure sustainable employment. Our work now includes specific programming for women refugees, Afghan nationals, Ukrainians and those who have come through the asylum system.

We now have an exciting opportunity for a Team Manager to oversee a team of Employment Advisors who provide support to refugees in the UK, assisting them in accessing job opportunities, education, and training. 

This role can be remote or hybrid - South West location would be an advantage but is not essential.

You will be responsible for:

• Providing effective leadership, guidance, and support to a team of Employment Advisors 
• Monitoring and management of workflow for STEP Employment Advisors
• Provide ongoing coaching and mentoring to enhance the performance and professional growth of team members. 
• Quality assurance of STEP programme delivery 
• Management of the referral process for STEP participants 
• Monitoring and reporting using a CRM to ensure all KPIs are being met

About you

We are looking for candidates who have:

• Proven experience in a supervisory or team leadership role, preferably within a refugee support or employment-related context.
• Strong understanding of the refugee context in the UK and the challenges faced in accessing jobs, education, and training. 
• Demonstrable ability to motivate, develop, and manage a team, promoting a positive and inclusive work environment. 
• Experience in outcome monitoring, data analysis, and reporting and using a CRM (Salesforce/Inform preferable)
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse individuals and stakeholders. 
• Strong organisational and problem-solving skills, with the ability to prioritise and manage multiple tasks effectively. 

​Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Enhanced maternity & paternity pay.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.
• We encourage flexible working and offer a range of flexible working options.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.

To apply

Please upload your CV and a cover letter which outlines why this role appeals to you and how you meet the criteria in the person specification. 

Interviews will be held week commencing 13th January 2025

• Provide job coaching, support and guidance to disabled employee(s) who need help with their everyday work activities or some new tasks.
• Notice the strengths of disabled employee(s) and support them to make the best out of their strengths. 
• Devise, plan, and implement job coaching strategies. Create step-by-step guides to ensure the employee is working as independently as possible, whilst checking and embedding positive re-enforcement.
• Perform specific task analysis, especially when an employee needs to learn and perform tasks to a specific standard.
• Assess employee's and employers' wants and needs and review regularly. 
• Provide help and guidance for employees who are facing different professional challenges. Train employees on enhancing work habits/skills.
• Create ways that training is understood and comprehended.
• Discover employee’s motivation and help develop their skills. 
• Keep track, oversee, and document employee’s progress.
• Communicates effectively with DFN Project SEARCH leaders, managers /mentors, co-workers, and family members.
• Create and present reports for senior management.
• Uphold a positive work environment.
• Work with employees, employers and families when necessary to problem-solve issues related to training and employment.
• Complete access to work claims for support given to disabled employees.