Employment Support Jobs

CXK seeks a dynamic Director of Services to drive impactful service delivery that empowers individuals facing barriers to education and employment.

Applications close at: 9 a.m. Monday 6th January 2025

Location: Ashford, Kent (with regular travel across the South East)

About CXK

CXK is an award-winning charity committed to empowering young people, adults, and communities across the South of England to maximise their potential. From providing ground-breaking careers information, advice and guidance and employability training to offering targeted support for those at risk, CXK’s services inspire positive change and long-term growth in individuals and communities alike.

About the role

It’s an exciting time to join CXK as we continue to expand our reach and launch our new 5-year strategy. We are searching for a dynamic Director of Services to drive operational excellence and quality across our diverse portfolio of services.

The Director of Services will lead CXK’s full suite of operational services to young people and adults across diverse contracts, including the National Careers Service, targeted support programmes, and employability initiatives.

This role is crucial in driving high-quality delivery, managing performance against contract KPIs, and ensuring that all services meet CXK’s standards and have a real impact on our beneficiaries.

The Director will oversee two Assistant Directors, empowering their teams to deliver consistently excellent service.

Representing CXK as a visible and proactive leader, the Director will strengthen relationships with commissioners, local authorities, and other key stakeholders, ensuring CXK’s reputation remains strong.

Additionally, this role involves overseeing compliance, safeguarding, and health and safety across all services. The Director will also be responsible for mobilising new contracts and collaborating closely with the Director of Business Development to drive growth and innovation in CXK’s provision and services.

Who we are looking for

You’ll be a visible, resilient and passionate leader, able to engage teams and provide strong oversight on quality, financial sustainability, safeguarding, and compliance across all service areas.

The ideal candidate will bring senior-level operational leadership experience, ideally within services for young people, adults or vulnerable groups, a strategic vision, and the ability to inspire and lead geographically dispersed teams.

You will have a strong track record of managing complex, multi-service staff teams and programmes across the charity, education, or government sectors, deep understanding of government contracts and performance-driven programmes and stellar relationship-building skills.

Financial acumen and experience in budgeting and strategic financial planning are essential to ensure sustainability and growth.

If you can deliver impactful, high-quality service in a fast-paced, purpose-driven environment and you’re ready to bring energy, expertise, and a commitment to CXK’s mission, we’d love to hear from you.

Please click on the ‘Apply’ link to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Peridot Partners are CXK’s retained recruitment consultants for this role.  Please only apply direct to Peridot and not to CXK.

Applications for this role close at 9 a.m. Monday 6th January 2025. 

Stoll is the lead provider of housing and support services in the Veterans sector. Founded in 1916, Stoll has provided a sanctuary to help Veterans rebuild their lives for nearly one hundred years.

We are seeking an experienced and enthusiastic Team Leader to join our unique Support Team based in Fulham, to manage a small team providing support to Veterans, of all ages, to live independently in their own homes.

You should have a genuine interest in helping people to maintain their quality of life and independence, regardless of the potential barriers they face. You will facilitate their independence and encourage health and wellbeing. As part of the role you will:

Manage a team providing support

Identify and access relevant opportunities for wellbeing, including leisure and health

Develop and maintain independent living skills

Support clients to integrate with the local community.

If you would like to work for us and have a passion for providing excellent support along with the experience needed for this role then we would like to hear from you. 

Closing date for applications: Friday 29th November 2024 (latest application to be received by Midnight).

Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from ex-Service personnel. Stoll appointments are subject to an enhanced DBS check.

To support and grow Sarcoma UK’s relationships with trusts and foundations. This includes coordinating applications, maintaining a strong pipeline, and supporting fundraising efforts across the organisation. The role also involves providing fundraising support through merchandise management, donor engagement, and administrative assistance.

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activites throughout the year
• Interest-free season ticket and bicycle loan

Our Values

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes.

Duties and key responsibilities

1. Trusts and Foundations 

• Act as the main point of contact for trusts and foundations supporting gifts under £10,000, ensuring they receive timely and appropriate support, materials, and updates to foster successful grant applications and long-term relationships.
• Identify and research new trusts and foundations whose funding priorities align with Sarcoma UK’s mission.
• Plan and coordinate the schedule of grant applications aligning with internal priorities and submission deadlines.
• Draft compelling grant applications, ensuring high-quality submissions, and coordinate the process of application tracking and reporting.
• Maintain the existing pipeline of trust fundraising activities in Raiser's Edge, monitoring progress and ensuring follow-up actions are taken.
• Cultivate and strengthen relationships with new and existing trusts, foundations, and grant-making bodies.
• Contribute to the development and implementation of the Trusts and Foundations fundraising strategy.
• Work with the Research, Policy, and Support Services teams to arrange meetings between trust representatives and Sarcoma UK funded project leads, where appropriate.
• Collaborate with the Communications team to ensure that trust and foundation-related web pages are up-to-date and engaging.

2. Fundraising Support

Merchandise

• Manage stock by overseeing merchandise stock levels, liaising with suppliers, processing orders, and ensuring smooth fulfilment of orders.
• Manage Sarcoma UK’s online shop, ensuring it is regularly updated with accurate product listings and that orders are processed efficiently, meeting supporter expectations.

Administrative Support

• Provide general administrative support across all fundraising activities and projects as needed by the organisation.
• Produce regular reports on fundraising activities, including data from JustGiving, Enthuse, and GoFundMe, ensuring accurate tracking and evaluation.
• Contribute to the smooth running of the organisation, assisting with general administrative tasks and ensuring processes are followed consistently.
• Monitor, evaluate and analyse fundraising activities, providing insights to inform future strategies.
• Maintain accurate and up-to-date records on Sarcoma UK’s fundraising database (Raiser's Edge). 

Supporter Care

• Respond promptly and professionally to fundraising inquiries via post, email, and phone, offering support and guidance to donors and fundraisers.

General Fundraising Support

• Collaborate with the Philanthropy and Partnerships Manager to identify new prospects within Sarcoma UK’s supporter community.
• Work with the Communications team to identify and maximise publicity opportunities, raising awareness of Sarcoma UK’s fundraising efforts.
• Provide occasional support for Major Donor fundraising activities as needed.
• Stay up to date with the latest fundraising practices and trends ensuring Sarcoma UK’s processes and procedures align with best practices.

3. Other Responsibilities

• Build and maintain strong relationships with Sarcoma UK’s existing and potential supporters, including contacts within trusts and foundations.
• The role may require occasional travel to events and meetings across the UK, including some evening or weekend work, for which Time Off In Lieu (TOIL) will be provided.
• Adapt to the evolving needs of Sarcoma UK, taking on additional duties and responsibilities as required.

Are you passionate about social justice and have a heart for young people?

You’re in the right place.

Citizen Church, launched in 2020, and is a Church in Wales church with three campuses in South Wales, and part of the Holy Trinity Brompton network.

Citizen’s vision is to play its part in the evangelisation of the nation, the revitalisation of the church and the transformation of society. Their mission is to break the stereotypes of church, to breach loneliness, to bring people home and to build the kingdom in Cardiff, Wales and beyond. Citizen has partnered with Resurgo to deliver the Spear programme in the heart of South Wales.

They are looking for a new Assistant Coach, to work alongside the Centre Manager, as part of the team at Citizen Church to deliver the Spear Programme, equipping and empowering unemployed 16–24 year olds to overcome barriers to employment and turn their lives around by moving into sustainable work or further education.

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The important stuff 

Salary: £21,500 p.a. pro rata for part-time role (£10,750) 

Hours: Part time, 2.5 days per week, between 9.30am – 5.30pm, Tuesday – Thursday (with some flexibility and occasional evening or weekend work for events such as Spear Celebrations)

Location: Citizen Church, Cardiff

Closing date: Friday 13th December, 9am (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

Application: Please click 'Quick Apply' to submit your application for this role.

Download the application pack below for more information.

Personal qualities we’re looking for

• An active Christian, able to personally represent the values and beliefs of Resurgo and Citizen Church
• A commitment to grow and learn spiritually and as a Christian leader, and a desire to learn and understand coaching techniques
• Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education
• High emotional intelligence, a sense of humour and fun!
• Confident communication and interpersonal skills, both over telephone and face to face; particularly a confidence in group facilitation
• An ambitious and self-motivated individual with the ability to prioritise workload, exercise initiative and work well under pressure.

Key Responsibilities

Spear Programme

• Lead group sessions of up to 10 young people, using coaching skills to transform their mindsets, and to maximise their potential in stepping into the world of work
• Prepare and deliver coaching sessions on a weekly basis and find creative ways of developing ongoing relationships with Spear Trainees. This includes running application workshops with past Trainees as well as maintaining records and reporting on statistics.

Relationship management

• Build and manage relationships with a variety of stakeholders, including referrers, local businesses, and other organisations
• You will support with job fairs, mock interview days and welcoming external visitors to the centre

Church Community

• The Spear Coach is directly employed by Citizen Church, meaning you are part of a vibrant church staff team and submerged in an exciting faith community
• Help to raise the profile of the Spear programme within Citizen Church and build a network of supporters and volunteers from the congregation
• Other ad hoc church responsibilities from time to time.

In this role, you will manage a caseload of clients, many of whom have experienced homelessness, addiction, or involvement in the criminal justice system. You will provide tailored employability advice, one-to-one support, and deliver workshops aimed at helping clients develop the skills and confidence they need to rebuild their lives.

You’ll support with our LEAP project, providing a crucial stepping stone for clients in the early stages of recovery. By collaborating with partner agencies and working alongside our Peer Navigators, you’ll ensure clients receive the comprehensive support they need.

This post is subject to an enhanced DBS check. The Good Shepherd values lived experience and a copy of our policy on recruiting ex-offenders is available with the application form.

Duties and Responsibilities

• Complete initial assessments, risk assessments and risk management plans ensuring a high standard of case management.
• Work with a caseload of people who have experience of homelessness, addiction, and/or the criminal justice system that want to improve their chances at moving into training, education and employment.
• Provide employability advice and a range of interventions with the aim of supporting them to improve their employability, access training, volunteering, and move towards employment.
• Lead on and develop the Good Shepherd structured volunteering programme for people in early stages of their recovery journey.
• Work with Peer Navigators from our LEAP team to provide additional support.
• Signpost and make referrals to external agencies and build positive working relationships with partner agencies across the city.
• Deliver one to one’s, workshops and group sessions.
• Collect, collate, and interpret data that is required to report on the outcomes achieved through this work.
• Record and update service user activity in line with GS Confidentiality Policy.
• Maintain a high level of professional boundaries in line with GS Safeguarding Policy.
• Observe all Health and Safety regulations related to the role and comply with GS Policies and Procedures.

We're looking for kind, compassionate and resilient Bank Support Workers to join our learning disabilities service in Hertfordshire.

£13.15 per hour, working on a zero hour contract.

Want to feel like you're making a difference? You'll feel at home here.

Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Building supportive, trusting relationships with customers
Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Proactively manage risk and safety both in and outside of their physical living environment
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Report any observations relating to customers welfare
Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community

For the full list please see our website.

The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive.

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

JOB DESCRIPTION  

Support Service Assistant 

Contract: Permanent 

Base: 

Post holder will be expected to travel locally and to any Being There office as required. 

Salary:

£12.00 per hour + car allowance + mileage allowance

Hours:

Minimum 6 hours a week up to 21 hrs when covering 

Key Responsibilities 

To manage the day to day running of our branches volunteer service, offering emotional and practical support to those with cancer and other life-limiting illnesses, along with those closest to them, such as family, friends and carers when our branch managers are on annual leave or ill. 

Main Duties 

• To provide cover at any of the 5 Being There branches 
• To take client referrals and liaise with relevant health, social service and voluntary services staff 
• To attend and assist at social groups, excursions and support meetings at any branch as required 
• To arrange client transport for medical appointments 
• To attend client support group 
• To ensure ongoing support for clients 
• To record accurate details of each contact with clients always maintaining confidentiality 
• To deal with mail, correspondence and office paperwork as agreed with branch managers 
• To answer telephones and take messages as necessary
• To collate orders for stationery for all branches 
• To drive clients to and from medical appointments and social events when no volunteer is available 
• To assist with print distributions, local promotions, presentations and publicity as required 
• To answer telephones and take messages as necessary 

Accountable to:  Chief Executive Officer 

Person Specification 

We only consider inviting to interview people who show that they possess the required experience, skills and personal attributes, as outlined in the table below. When completing your application, please use examples from your professional and personal life to illustrate how you fulfil all the criteria to be assessed at application stage. 

Being There is committed to fighting racism and other forms of oppression. We want to be a great employer for all our staff regardless of their background or characteristics. We recognise that not everyone is the same and that different people will require different support to fulfil their potential. We want to ensure that Manchester becomes a place of greater equity and inclusion. One thing we do to work towards that goal is to ensure that our staff team is representative of the diverse communities across Manchester, and particularly those communities we know face late diagnosis of life limiting conditions. We particularly encourage applications from those communities and from anyone with experience of living with life limiting conditions, either themselves or a family member. 

• Relevant work experience in a similar role, preferably in the community or voluntary sector 

•  Organise recruitment of volunteers in liaison with volunteer recruitment co-ordinator 

• Attend social groups when covering 

• Drive clients to appointments when no volunteers are available 

• Answer the telephone and take messages 

• Deal with mail, correspondence and office paperwork as agreed with branch managers 

• Ability to communicate effectively with a wide range of people through a variety of different methods. 

• Excellent numeracy, literacy and report writing skills with the ability to maintain accurate records. 

• Skilled in building and maintain relationships with a wide range of stakeholders. 

How to Apply 

If you would like to discuss the job before applying, contact Vikkey Chaffe, CEO,

Applications must be submitted using our application form, CV’s will not be accepted. 

Deadline is 12 noon on 13th December 2024 

Late applications won’t be accepted. Those who don’t adequately demonstrate how they fulfil the criteria required at application stage, will not be considered for shortlisting. 

Interviews for this post will be held in January 2024. Successful candidates will be contacted, no later, that the 17th December 2024. Interviews will be held in person, venue to be confirmed but will be in Manchester. 

If you have not heard from us by two weeks after the deadline, please assume that you have not been shortlisted on this occasion. The organisation regrets that it cannot provide feedback to unsuccessful applicants at the shortlisting stage. 

Responsible to: Support Team Manager

Location: Based in Loughborough, England. The role requires travel to all locations where Baca Services are delivered.

Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

Contract: Permanent

Salary: £24,150 - £27,760 per annum FTE

Overall Purpose

• To provide support and care to young people who are newly arrived in the country, providing the foundations for them to rebuild their strength, dignity and grow their hope for their futures.
• To partner with social workers and representatives from other agencies, for the benefit of the young people.

Duties & Responsibilities

• To be a key worker for a number of young people who are in the care of Baca, providing high quality holistic and therapeutic support for their transition to adulthood.
• To deliver young people services in line with Baca’s Theory of Change, to enable young people to achieve the following outcomes, ensuring it is of the highest quality:
• Improved Physical Wellbeing
• Improved Emotional Wellbeing
• Increased engagement with Education, Employment and Training
• Increased Social engagement
• Increased Personal Safety
• To work proactively and collaboratively to ensure all young people are safeguarded and taking the initiative in resolving any issues that may arise with young people.
• To be a role model to all young people in Baca’s care, providing care and compassion without discrimination of age, race, colour or behavioural issues.
• Support young people to understand expectations of them and the support on offer to them from Baca and other agencies.
• Support young people in developing essential life skills in line with the individual support plan to prepare them for independent living. Training young people in living skills such as washing, cleaning, cooking and safety food shopping and budgeting; proactively and intentionally in line with the Baca progress plan.
• Support young people in developing their skills and interests in education, vocation or hobbies. Ensure young people’s interests, hobbies and aspirations are identified by getting alongside young people and working with the team.
• Be an active part of a diverse environment of staff and young people from different cultures and backgrounds.
• Support young people to engage socially at Baca and in the wider community to build positive trusting relationships with others through one to one and group social times, engaging in clubs and activities.
• Take part in planning and attending day trips and Baca’s annual residential week.
• Develop excellent working partnerships with social workers, solicitors, teachers, volunteers and other partners to provide a holistic development package for each young person enabling them to become independent.
• Actively plan, prepare and participate in all meetings and events that are related to the support of the young people.
• Prepare young people for meetings and help them to understand what is being communicated.
• Transport young people, in line with our lone working policy, to events and meetings making sure they are on time using your own car in a safe and legal manner.
• Support young people to communicate and express their own wishes and voice regarding all aspects of their life and future.
• Develop and maintain excellent communication with all members of the team and all external partners and supporters.
• Keep good records and carry out all administrative work required as part of the role, such as month end reports and support plans, on time and in a consistent manner.

General

• Be adept in employing the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Adhere to all Baca’s policies and procedures.
• Be a role model, leading by example in practicing the Values of Baca.
• Play an active and supportive role within the organisation.
• Take ownership of all administrative aspects of the role.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy.
• Ability to work flexible hours, including occasional evenings and weekends, in line with the needs of the team.

Personal specification

Baca is looking for a Support Worker who can join the support team and provide support, care and be a role model for young people who are newly arrived refugees and victims of trafficking aged 16 to 18. They will be motivated and passionate about the work that Baca does and the young people in our care.

The successful applicant will have the ability to ensure the support we give to the young people is of the highest quality and goes beyond the statutory standards set. They will be very approachable, reliable and a strong team worker. Someone who is supportive, approachable, responsible, reliable, personable and willing to be flexible. They will be a great people person who can develop key external relationships. They will also be a very organised and proactive individual. The successful applicant will need access to transport as the role requires visiting the young people in their homes and attending different appointments/meetings across the midlands. The successful applicant will subscribe to and work in line with Baca’s vision and values.

The role will require the successful candidate to complete an enhanced DBS check.

Knowledge and Understanding

• Alignment with Baca’s Value to achieve our vision, mission and strategic goals.
• Ability to respond to change at short notice.
• Able to work as part of a highly diverse group of people.
• Able to work in partnership productively with teams internally and external stakeholders.
• Knowledge of safeguarding practices.
• Able to be accountable, take responsibility and be willing to learn.
• Self-motivation and flexible attitude to work.
• Proactive individual who is willing to take initiative in getting involved in a range of activities.
• Ability to be patient, calm and tenacious in very challenging circumstances
• Have a genuine concern for and commitment to young asylum seekers/refugees, and unaccompanied young people in particular.
• Driving Licence that allows you to legally drive a car in the UK.
• Access to your own car

Please note we cannot provide sponsorship for this role. Further information about the role, competencies and experience can be found on our website.

Department: Supporter Care and Database Services

Location: hybrid – a minimum of 3 days in our Aldgate, London office each week

Hours of Work: 37.5 hours per week

Contract: permanent, full time

Salary: £26,000 – £28,000

Closing date: Wednesday 4th December at 11.59pm

Interview date: Thursday 12th December (virtual)

Annual Leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

The Supporter Care team is responsible for providing the highest level of customer care to everyone who interacts with and supports Dementia UK. As the Supporter Care Officer, you will help maintain and drive fundraising growth across various income streams. You will achieve this by ensuring the best possible supporter experience for all our donors and by proactively improving processes and ways of working to support this overarching responsibility. 

Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK. You will respond to enquiries via post, email, and telephone, and will be responsible for thanking our supporters by adapting and personalising templates to deliver high-quality thank you letters. 

You will also work closely with our database to maintain the quality of information available and assist with gift processing. This includes handling sensitive data, such as credit card information, confidently and securely. Additionally, you will support all teams across fundraising and assist the Supporter Care Manager in identifying processes that could be improved, ensuring our database accurately captures our income. 

To be successful in this role, you will have proven experience delivering high standards of customer service over the telephone, with the ability to handle enquiries diplomatically and sensitively. You will have strong verbal and written communication skills and the ability to work effectively as part of a small team, building relationships with both colleagues and supporters. 

If this sounds like you, join us in making a difference in the lives of those affected by dementia. 

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

This role is subject to a Basic DBS check.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Islington.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

* If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Participate in the support planning and risk management, as facilitated by the lead Support Worker
* Carry out security duties to ensure the safety of the customers and premises
* Monitor the CCTV throughout the shift
* Enable customers to make full use of community facilities by providing support as directed
* Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
* Report any observations relating to customers welfare
* Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements ubject to change in accordance with the needs of Look Ahead

About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:
* NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:
* Relevant specialism experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please our website for full Job Description

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Housing Floating Support Worker

Salary: £27,000 - £32,000

Location: Hammersmith (with some travel to Stratford and Finsbury Park)

Hours: 35 hours per week

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The Floating Support Worker will specialise in working with women for whom housing and risk of tenancy breakdown is a priority. You will provide specialist housing and domestic abuse support to women aged 18 and over. The accommodation needs of the women you support will require you to advocate and support for each woman efficiently and empathically, whilst liaising with providers and stakeholders to ensure her accommodation needs are met. The role is dynamic and requires the post holder to respond to women with effective crisis intervention, advocacy and support. They will be required to coordinate the provision of multi-agency support which focuses on working with clients to maintain their tenancies and prevent homelessness. The post holder will establish positive, proactive, and innovative working relationships with housing services and partner agencies.

About You:

To be successful as the Housing Floating Support Worker, you will need the below experience and skills:

Solid experience of supporting women who have experienced domestic abuse in all its forms, come from a sector with transferrable skills or possess a feminist/VAWG degree and be keen to learn and to train on the job

A good understanding of violence against women and girls with a particular focus on the dynamics of domestic abuse (physical, emotional, and sexual abuse, so-called ‘honour-based violence’, forced marriage, stalking and harassment) and its impact on women, children, families, and communities

Skills and experience in conducting comprehensive assessments of needs and risk for survivors experiencing domestic abuse, including carrying out short risk management and safety planning

Experience in assessing the needs and safety of any children that women using the service may have

An understanding of the criminal justice system and relevant legislation with regard to legal and civil options, housing, benefits, matrimonial and children

A good knowledge of safeguarding practice, procedures, and legislation

Other skills and experience:

Good data collection, monitoring and IT skills

A relevant qualification or training, for example in domestic abuse, criminal justice, law, social work, substance misuse or related area

Flexibility to work as part of Advance’s duty team on a rota basis which will involve completing intake assessments and providing crisis intervention support

We recognise that women often only apply to roles if they meet 100% of the criteria. We encourage you to demonstrate how your skills and experience would make you an asset to the role, and if you don’t have the exact skills/experience, tell us in your cover letter how you think you might grow and develop in the role.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

Interviews are taking place on a rolling basis

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Trafalgar House, East Hampshire

You have an excellent understanding of mental health issues, substantial experience of working in a housing and social care environment and the ability to lead a team by example. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a Team Manager.

About the service

East Hampshire Supported Housing provides 12-hour professional support throughout the night for people with mental health issues. We provide a person-centred holistic approach to promote the recovery of the people who live there and help them regain their independence. The individuals entering the service have high-level support and care needs that can include serious mental illness and/or a history of substance misuse.

Our role is to support them, identify and meet their diverse needs and help them on their personalised recovery journey.

About the role

This challenging front-line role comes with responsibility for the day-to-day management of the service, contracts, staff and building maintenance. As well as ensuring the very best delivery and offering direct employment support to Service Users, you’ll be responsible for promoting the service and managing all referrals. Line managing and providing supervision to front-line staff, providing individual and group support sessions to Service Users, ensuring data entry to reporting systems is accurate and timely, and taking responsibility for the service budget – these are just some aspects of this varied and vital leadership role.

About you

To succeed, you’ll need a proven relevant background that includes experience of managing a caseload of individual with complex needs. A relevant professional qualification would be useful but not essential, as would experience of carrying out investigations and writing reports and recommendations and managing a budget. More important however, is your ability to lead, supervise and motivate staff and delegate work appropriately and managing conflicting demands and priorities in a timely manner. A willingness to participate in on call arrangements and a flexible attitude to working hours are essential attributes too, as is tact and diplomacy and a firm but inclusive management style and open and encouraging demeanour.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and welcome applications from those with lived experience.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

If you share our vision that ‘every young person is empowered to gain the confidence, independence and skills they need for a better and brighter future’ we might have the perfect role for you!

ThinkForward is recruiting a temporary freelance Employment and Progression Coach in Birmingham to join our SEND team delivering our unique programme supporting young people with mild to moderate learning disabilities into employment. If you are….

· Passionate about, and have experience in, supporting young people to make amazing decisions about their futures

· Committed to equity, diversity, anti-racist and anti-discriminatory practice

· Persistent, empathic and agile in your style of work and able to apply a coaching approach to the delivery of our programme

· Able to tell the stories of our work through data

· Confident in running one-to-one and group work sessions

· Knowledgeable of supported internships and supported employment, careers and the importance of tailored progression planning for young people

…then please read the job pack and job description attached for more information, before applying via CharityJob with your CV and cover letter.

Job Types: Part-time, Fixed term contract

Contract length: 3 months

Pay: £130.00 per day

Expected hours: 16 per week

Carers Support Centre (CSC) Bristol and South Gloucestershire provide a wide range of information, advice, and support services for unpaid adult and young (children) carers. 

A carer is someone who provides support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems. All the care they give is unpaid.

Opportunity to join the Carers Support team - Parent Carer Support Officer, Bristol – fixed term until 30th June 2025

We currently have a vacancy for a Parent Carer Support Officer in our Carers Support Team.

The role is currently based at the CSC offices in the Vassall Centre, Fishponds.

Hybrid working is possible.

Hours of work:  22.5 hours (fixed term until 30th June 2025 – with a possible extension)

Salary:  Actual Salary £:  £15,243 (FTE £25,406)

The Adult Support Team includes several services that combine to support unpaid carers in Bristol and South Gloucestershire in their role.  These include advice and information, carers assessments, one to one support, and a CarersLine and Carers Emergency Cards.  

The role will include:

Providing advice information and guidance

Providing one to one practical and emotional support

Signposting and referring parent carers to partner organisations

Maintaining and updating client records

Working closely with Bristol Parent Carers

To fulfil this role, you will need:

Recent experience in an advice and guidance role

Recent experience of providing support to a diverse community

Ability to prioritise and manage a busy workload

Good verbal and written communication skills

Computer literacy and experience of working with a client database

Applications can be made via an application form, which is available from our website. You will also find a full Job Description & Person Specification, and an introduction to Carers Support Centre.

If you would like to know more about this role, please call Dawn Osborne-Tiller.

If you do not have access to the internet, please call our office or email us. 

Closing date: 4th December 2024 @ 9am

Interview date: 19th December 2024 at the Vassall Centre.

Registered Charity Number: 1063226 

We are an Equal Opportunities employer and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.