Digital Communications Jobs

We have a fantastic opportunity for a Financial Inclusion Officer to join our Communities team at Sovereign Network Group. You’ll help to shape and deliver our exciting new Energy Support service, aiming to be proactive and preventative in fuel and energy insecurity. You’ll be working in the community and with customers across our geography.

It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.

With offices in Basingstoke, Bristol, Newbury, Blandford and Christchurch, we can be flexible on your base location. You’ll work flexibly from the office, at home and out in our community. 

The Role

You’ll be part of our Financial Inclusion team, looking holistically at customers and their household circumstances and finding innovative ways to support them to make sustained changes. You’ll be working with partners, building new relationships both internally and externally, with an overall aim to aid our customers to become financially resilient.

Key Responsibilities:

• Developing and enhancing financial inclusion initiatives, with a primary focus on energy-related projects
• Collaborating with customer support teams to ensure impactful delivery of financial inclusion offers
• Supporting operational activities of Financial Inclusion programs across SNG communities
• Working closely with the Financial and Digital Inclusion Manager to identify new delivery partners and continue to develop financial inclusion offers for sustained positive customer impact
• Reporting and analysing on program impacts to evaluate value for money and guide future planning

What we’re looking for

Previous experience in a similar role, with an understanding of financial inclusion challenges and its impacts would be beneficial but isn’t essential. You will need:

• A proactive, creative, and innovative approach to your work and problem-solving 
• A customer-centric mindset, ensuring customer needs are at the forefront
• Proven stakeholder management experience with the ability to engage colleagues and external partners effectively
• Strong communication and interpersonal skills
• Proficiency in data processing and analysis, particularly with high-volume datasets
• Strong IT skills, particularly in Excel and Outlook

We have some fantastic benefits on offer at SNG, including:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Generous matched pension scheme (up to 12%) and Life cover at 4x your salary
• Access to 24/7 virtual GP service
• Wellbeing discounts including gym memberships
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Take a look at our careers site to learn more about us and our values.

It is a really exciting time to be joining SNG and to be part of this brand-new offering to customers. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you

Who are we? We’re The Prince & Princess of Wales Hospice. We’re a well-established charity located at 20 Dumbreck Road, Bellahouston Park, Glasgow G41 5BW. The hospice provides specialist palliative care for people with a life-limiting, progressive illness, and support for their families and carers. 

We are seeking a dynamic and experienced leader to join our team as Head of Fundraising. This pivotal role is responsible for spearheading our fundraising efforts, nurturing key relationships and driving and growing income generation to support our strategic and operational goals.

Key Responsibilities:

· Lead and grow our diverse fundraising team, covering areas such as Community, Key Events, Key Relationships, Business Development, In Memory, Legacy, Individual Giving, and Trusts.

· Collaborate with the Director of Income Generation and Digital to develop and implement a robust fundraising strategy.

· Foster a culture of excellence, cooperation, and innovation within the team to exceed financial targets and KPIs.

· Engage with high-profile individuals and businesses, expanding our donor base and securing support for fundraising initiates. 

· Represent the hospice at networking events, delivering presentations to enhance our public image and brand awareness.

· Transition the team away from traditional fundraising methods through event delivery, pivoting into stewardship and relationship based fundraising methods. 

 Ideal Candidate:

· Proven experience in fundraising and team management.

· Excellent relationship-building and communication skills.

· Strategic thinker with a track record of meeting and exceeding targets.

· Passionate about palliative care and the hospice mission.

Please note, we do not hold a Sponsorship Licence and are therefore unable to accept applications from candidates who do not have the right to work in the UK.

Join us in our mission to provide exceptional care for our patient and families whilst making a lasting difference. Apply now to become the Head of Fundraising at the Prince and Princess of Wales Hospice.

Our expert team of canine behaviourists provide behavioural support and advice to teams within Battersea, members of the public, and the rescue organisations we work with around the world. The team design and help implement behaviour modification and training plans for dogs whilst coaching members of the canine care groups through the practical day-to-day steps. They also assist with behavioural and welfare assessments of animals who come into our centres and are on hand to help manage and provide further support with dogs with more complex behavioural needs. The team provide support to dogs during their stay at Battersea, and are also available for continued advice after rehoming.

We are now looking to recruit a Canine Behaviour and Training Advisor for our team in London. Within this role, you will work with our operational teams in the assessment and welfare of the dogs in our care and in the provision of behavioural training and advice for staff, volunteers, customers and external organisations. You will be working as part of a care group to create behaviour modification plans, support with handling difficult dogs and make recommendations, along with the individual care group, for individual dog outcomes.

What we can offer you
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our dogs and cats
We are here for every dog and cat. Within our operational roles, this means providing the highest level of care and husbandry to our animals. Every day will be different and will sometimes involve emotionally challenging situations. Battersea has created an ethos of open conversations and carefully curated wellbeing initiatives to support our employees handling these scenarios. It is also important to note that the role is very physical and does involve a lot of manual tasks which are required to provide the exceptional standards of care to our animals. We ask you consider these aspects of the role carefully before applying.

Diversity and inclusion
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 10th July 2024
Interview date(s): 18th July 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Claire House has an exciting opportunity for a collaborative and influential individual with excellent communication skills to lead the production, management, and protection of data within Claire House as part of an ambitious digital transformation strategy.

About Us:

Claire House is a place of positivity and laughter, where we help seriously and terminally ill children live life to the full. At Claire House we are passionate about providing outstanding care to children who aren’t expected to live to be adults, as well as support for their families, from across Merseyside, Cheshire, and North Wales. By providing specialist nursing and end of life care, as well as emotional support, Claire House helps families through some of the toughest times of their lives. It offers places for children to relax and enjoy themselves, whatever their age.

In this role, you will be :

• The Information Governance lead for the organisation.
• Recruiting, training, and leading a team of data analysts, inspiring the team to ensure good data management principles.
• Overseeing the D&I team, setting goals and priorities for the team’s work, ensuring projects and submissions are delivered on time and within scope.
• Producing and managing the organisation’s data and information governance strategies.
• Developing and implementing data governance policies to ensure that data is used ethically and in compliance with regulations.
• Responding to data breaches and coordinating subject access requests with other CH departments.
• Establishing data hygiene, quality principles and processes across all organisational data sets.
• Working cross-organisationally to ensure continued compliance with GDPR and data protection laws.
• Collaborating with department heads to understand their reporting requirements and translating them into actionable insights.
• Working with leadership to establish key reporting measures and establishing a regular reporting cycle, delivering accurate, timely and relevant information to leadership, ELT and Board.
• Developing interactive visualisations and reports to help senior management track key performance indicators (KPIs) to help make strategic decisions.
• Developing and maintaining data infrastructure and system data architecture to support efficient data processing, storage, and retrieval.
• Providing guidance on data security and privacy measures to protect sensitive information stored within systems.
• Working with the organisation to ensure monthly/quarterly/annual KPIs and dashboards are relevant and meaningful, implementing any necessary changes.
• Automating controls to ensure data capture adheres to data principles, including working with 3rd party suppliers to implement them.
• Interpreting data, analysing results using statistical techniques and providing ad-hoc reports to the organisation.
• Helping to develop systems to manage data and reduce the potential duplication of the data captured to increase the accuracy and produce better reporting as a result.

What we offer you:

In addition to a competitive salary:

• Generous annual leave – 35 days including bank holidays
• Company pension scheme
• Life cover 2 x salary
• Free on-site car parking
• Free eye sight test
• Cycle to Work Scheme

Further information about this role can be found in the Job description and Person Specification availble on the Claire House Website.

We are actively seeking candidates from a diverse range of backgrounds.

At Claire House, we welcome applicants from all backgrounds and value everyone as an individual.  We are committed to organisational practices, which promote diversity and inclusion for all employees and volunteers regardless of age, disability, gender reassignment, sex, marriage, and civil partnership status, pregnancy and maternity status, race, religion or belief.  Connecting these differences creates a productive environment in which everyone feels valued.

Claire House wants to meet the aims and commitments set out in its equality policy and will appreciate your help and co-operation in completing the Equality and Diversity form available on the Claire House Website. 

All applications must be submitted on a Claire House application form available on the Claire House Website. 

Closing date for applications: Friday 12th July, midnight.

We regret that only shortlisted candidates will be contacted.

This organisation’s recruitment and selection procedures reflect our commitment to equal opportunities and safeguarding and promoting the welfare of children and young people.  All staff and volunteers are expected to share this commitment.

This role is subject to a Standard Disclosure and Barring Service (DBS) check.

Registered Charity No. 1004058

Our vision is for a world where everyone experiencing a mental health issue receives support and respect. Join our passionate, dedicated team and make a difference today.

About the role

Step 2 and 3 of the NHS Talking Therapies Hampshire service is provided in partnership by Solent Mind (step 2) and Southern Health NHS Foundation (step 3). We employ Qualified PWPs to deliver support to step 2 patients.

This role involves delivering assessments as well as evidenced-based low intensity CBT interventions for those with mild to moderate depression and/or anxiety disorders. The range of treatments you may provide would include one-to-one guided self-help via telephone and video, with the opportunity to offer face-to-face in addition to cCBT programmes, webinars, workshops and psycho-educational groups.

You’ll be based across either Eastleigh, Gosport or Basingstoke Digital Hubs, including hybrid working considered with some home working each week.

The starting salary is £28,407 pro-rata, per annum rising to £30,639 after 2 years of service and then £34,581 after a further 2 years of service.

About you

You’ll need to be highly motivated and resilient to cope with the demands of working in this large, high volume service. To be successful, you’ll also need strong communication skills, a professional telephone manner and excellent IT and organisational skills.

You must hold a Postgraduate or Degree Certificate in Psychological Therapies, otherwise you cannot be considered for this role.

About us

We're Solent Mind! We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers.

We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally.

Benefits

Our Gold award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including:

• Flexible working to promote a healthy work/life balance
• 25 days’ annual leave rising incrementally to 30 days per year
• Pension plan
• Employee Assistance Programme
• Season ticket and cycle-to-work scheme

If you’re ready to join the fight for mental health, visit our website to find out more and apply.  

We reserve the right to close the vacancy early. Please apply without delay to avoid disappointment. 

Posts may be subject to a relevant DBS check.

Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit. 

Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.

We’re looking for a UX designer and researcher to join the Service Design team on a permanent contract.

We’re a small team of 14 who are committed to growing user-centred design skills and best practice across the organisation.

We want someone with skills in both UX design and user research. The ideal candidate would have experience in roles such as UX Design, Interaction Design, and User Research.

We need someone that has the ideas and confidence to lead a team, and influence how we do things. And if you’re comfortable working across a service and tackling exciting design challenges, you’re ticking all the right boxes.

Interview Date: Tue 23rd and Wed 24th July

Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. Our team works from home most of the time. We meet up in-person every 6-8 weeks. Some project teams choose to meet up more often. We have offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

Your experience

Please align your supporting statement to the criteria below, this is how your application will be scored.

Essential - You must be able to:

• absorb large amounts of conflicting information and use it to produce simple and accessible designs
• design and conduct research for an end-to-end service – for example, you can bring a range of tools and methodologies to the team like A-B testing, in-depth interviews, unmoderated studies and experience mapping
• define and implement a user-research strategy that continuously places our users at the heart of everything we do
• manage a small team of user researchers and be responsible for your team’s personal development and performance
• work alongside other user-centered design disciplines such as other UX Design, Content Design and Service Design
• contribute to a design system
• contribute to a UX roadmap that will guide designers, product management and technical teams
• represent UX and research in cross-functional discussions – both within the Service Design team and the wider business.

Desirable

It would be great if you know how to:

• collect data to help inform design decisions – for example, using things like Google Analytics 4.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

The Organisation

ImpactEd Group supports education and purpose-driven organisations to maximise and realise their potential. A growing team of over 30 people, we help our partners to be impactful and sustainable.

This role is within our Evaluation Practice. The evaluation team works with schools and organisations, analysing the impact of programmes and interventions to help them do more of what works and less of what doesn’t. We work with more than 1,400 schools and 70 education organisations, serving more than a quarter of million pupils. This includes helping our partners to design high-quality research projects, delivering them, and providing systems and tools for data collection, reporting and impact benchmarking.

The Opportunity

The School Engagement Coordinator is a new role working across ImpactEd Evaluation. The role will work directly with schools to deliver national research projects, support their onboarding to our School Impact Platform, and lead communications and data collection for our partnerships. The role would be a good fit for someone with experience or interest in the school sector and research and evaluation.

Day to day your role is likely to be a mixture of:

• Supporting new schools we are working with through their onboarding and data collection processes and monitoring progress
• Working with school leaders and teachers to implement research in their setting - for example on projects like our Understanding Attendance research
• General support for partnership delivery and administrative tasks working with different team members
• Standardised reporting and data analysis – this will require good attention to detail and working with Excel and MS Office Suite

About You

We are looking for some of the following attributes, though you might be more experienced in some areas than others, and we are open to a range of backgrounds:

• Understanding and experience of the UK education system
• Experience of working within an administrative or customer service/partner focused role
• Able to communicate clearly and persuasively, both written and verbally
• Track record of effective process and project management, or using a CRM system

Why Us?

As an organisation we care deeply about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our commitments to: 

• Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working
• Personal excellence: we invest significantly in professional development, including an individual CPD budget, and formal and informal training and support
• Mental health and wellbeing: access to health and wellbeing advice and free therapist support
• Fast growing and dynamic social impact organisation

Closing: 11:59pm, 7th Jul 2024 BST

We are recruiting a Legacy Fundraiser to grow PAPYRUS’ legacy income by creating and implementing a multi-year legacy strategy, planning and delivering activities in this area and managing residuary, specific and pecuniary cases. 

What you will do: 

• Develop and implement a legacy strategy and operational plan for long term growth.

• Research and develop new legacy activities and create a marketing plan. Project manage the day-to-day planning and delivery of activities central to the legacy marketing program, including: direct mail, email marketing, digital, social media, events, and the promotion of tribute funds and free will services.

• Work closely with the Fundraising Manager and communications team to develop a compelling legacy proposition and produce a suite of legacy and in memory marketing materials that can be used to engage and inspire supporters to take the next step in their legacy giving, including sharing inspiring, compelling case studies to support legacy marketing and in memory activity, including gathering stories from legacy and in memory supporters.

• Work across income generation and with other departments to identify and target legacy prospects within the existing supporter base and other potential legacy audiences across all of PAPYRUS’ networks.

• Identify opportunities to cross promote legacy and in memory giving to supporters as well as any activity from across the charity that could provide appropriate cultivation and stewardship opportunities for existing and prospective Legacy and In Memory supporters.

• Provide teams with relevant, engaging and impactful content, messaging or resources for inclusion in cross-team supporter communications.

To be successful in this role you will have: 

• English and Maths GCSE or equivalent grade C or above

• Previous experience of working in a fundraising role for a UK registered charity 

• Proven track record of effective relationship management with donors/ fundraisers

• Experience of handling sensitive information appropriately 

• Experience of working effectively within a team environment and assisting colleagues 

• Excellent verbal and written communication skills including the ability to write reports. 

• Experience using Raiser’s edge or a similar CRM database. 

Please visit the careers site for the full job description and person specification for the role. 

Salary: £29,269 per annum (SCP 18) progressing by increments to £32,076 per annum (SCP 23) 

Hours: 36 hours per week Location: Warrington Contract: Permanent 

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details. 

Closing date: 19th July 2024 

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible. 

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. 

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments. 

About the role:

The Advice Service Manager is responsible for all advice team operations and developing the Kinship advice pathway.

You’ll manage a team to deliver a consistent, high quality and effective service. You’ll be responsible for developing and implementing systems and monitoring service quality and performance.

Continuously improving the service, embracing digital solutions and creating efficiencies and processes to drive performance, you’ll increase our ability to provide more support to kinship carers across England and Wales.

You’ll ensure that kinship carers are able to access the information and advice they need in an accessible and consistent way within a clear operational framework.

Key responsibilities include:

• Deliver high quality, targeted and tailored advice to kinship carers in England and Wales.
• Develop a service framework that delivers a consistent service within clear timeframes.
• Set out clear expectations for enquiry response across all channels.
• Manage daily advice line operations, including work on cases, data and continuous improvement.
• Act as deputy designated safeguarding officer (DDSO) providing clear advice on actions needed when safeguarding concerns are raised.
• Develop and manage a high performing team.

Essential criteria includes:

• Substantial working knowledge of advice service delivery frameworks.
• Working knowledge of call handling and client record systems.
• Working knowledge of assessing the needs of individuals (e.g. social care, financial and legal) to provide appropriate advice and information.
• Substantial experience managing an advice service or similar, ideally in a health, social care or charitable organisation.
• A strong background in advice work with proven experience in an advice-giving role.

Key dates:

• Deadline: 9am, Monday 8 July 2024
• Interview 1: 24/25 July 2024 (2 hours, online). This interview will consist of an online interview and presentation; and a team session, including preparation time and facilitating a team activity.
• Interview 2: TBC

How to apply:

We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.

Questions for application (along with CV):

1. Using examples of your work, give an overview of how your experience equips you to be an effective and dynamic advice service manager.
2. Give examples of how you have used operational frameworks to deliver consistent and boundaried advice services. If you have similar experience in another field please clearly demonstrate how that experience would transfer into this role.
3. Describe how you have used call handling and client record systems in your work giving examples of how you have integrated the use of both within your practice.
4. What makes you a great team manager? Give examples of how you have supported teams and individuals to flourish and when you have had to step in to address behaviour or performance issues.
5. Give an example of service innovation you’ve led or been involved in. Outline your role and approach, how you involved users and the service improvements that were delivered as a result.

Permanent contract

35 hours per week

£29,855.00 per annum (National) / £32,880.72 per annum (London)

Location - remote with occasional visits to London office

The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

This role sits within our Sitting in our Storytelling knowledge group, you'll live our values every day. You will support colleagues to be brave and ambitious in raising our brand profile and building audience awareness through multichannel storytelling techniques.

We are currently looking for a passionate and enthusiastic designer. You cannot wait to grab hold of our bold, ambitious brand. You'll push and stretch to create inspiring, distinctive design across digital and print. You'll work with colleagues across the charity to deliver clear, consistent content that's challenging and arresting. You'll make sure your contribution reaches the right audiences, is driven by insight, attracts people and inspires action. And you'll help to promote a culture of learning and growth within our storytelling knowledge group and beyond.

You'll bring your skills and ideas to design work of your own, helping to stretch our brand. You'll also be supported by the Senior Designer and Lead creative to upskill people throughout the charity so that they can use our visual identity confidently. You'll help to develop training and toolkits and guides for colleagues. You'll ensure we're promoting inclusive representation across our brand and have opportunities to co-create with young people; ensuring our brand not only elevates youth voice but gives young people agency.

We work across domains, and knowledge groups. Our work is carried out in activity groups. As our Midweight Designer, you'll play a pivotal role in many of these groups. And all your great work will go towards making as big a difference to the lives of children and young people as we can. If that sounds exciting, we'd love to hear from you.

About you

You'll bring

-design and content creation for a wide range of communications - including advertising, marketing, brand, fundraising comms

-understanding of how to use audience insight to drive change and improvement

-experience and evidence of using design and visuals to complement and enhance communications messages

-broad digital knowledge and interest; including content design, content management, UX, accessibility and analytics

-a keen eye for detail and a willingness to learn new skills

-new ideas and a desire to explore your, and others', ideas with colleagues

-understanding of working in cross-functional groups aligned to a shared goal.

You'll

-ensure a strong, consistent visual identity that considers the needs of children and young people and brings our brand to life

-create designs for colleagues across the charity, providing direction on their approach to ensure consistency

-work with copy, video production, digital producers, and story and voice colleagues to explore concepts and develop standout creative that will work for the target audience

-develop, champion, and protect our brand's visual identity principles champion co-creation with children and young people, actively seeking out opportunities to go beyond contributions of stories

-build strong collaborative relationships across knowledge groups and expeditions to deliver effective creative campaigns.

Benefits

Flexible working hours: to be agreed with your manager.Family-friendly policies: Including enhanced Maternity, Paternity and Adoption Leave.Season ticket loan: Interest free loan for annual or quarterly season tickets for public transport to and from work.Cycle to work scheme: Save up to 39% on the cost of a new bike and spread the cost across the year.Pension: Stakeholder pension scheme with company-matched employee contributions of up to 8%.Death in service benefit: Four times annual salary for all employees.Discounted health scheme: Simplyhealth cash plan - 20% discounted rate on healthcare such as dental, optical and chiropody for yourself and your children.Free confidential counselling service: Available to all staff and volunteers'Xtras': Employee discount scheme offering a range of savings across groceries, fuel, clothing and holidays

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history_template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is midnight on Monday 8th July.

Interviews will be held week commencing Monday 22nd July.

IN3

Are you ready to make a difference to the lives of children and young people in Croydon?

Reedham Children's Trust is Croydon’s oldest children’s charity, providing support to vulnerable children and young people in our area since 1844. We do this by collaborating with grassroots organisations to fund innovative programmes and projects to help transform the lives of young people.

The way we have worked over the last 180 years may have changed but our mission remains the same: to provide life-changing support for vulnerable and disadvantaged children in Croydon. We believe every child deserves the chance to thrive and to look forward to a healthy, happy, and fulfilling adult life.

In addition to running a number of established and successful projects, we have recently launched our Youth Innovation Fund which has created the need for a new role, the Youth Partnerships Officer, to ensure we deliver all our projects effectively, on time and robustly - as well as promoting our work dynamically using a range of social media platforms. 

This role will be responsible for a range of activities including:

• building effective relationships with local youth delivery organisations
• managing the administration of funding awards
• monitoring service delivery of the projects to support the smooth running and success of our work. 

In addition, you will have the knowledge and creativity to develop and sustain an engaging social media presence for this work. 

Who is our ideal candidate? Someone who is:

• detail-oriented and committed to working to a high standard, with the ability to manage their time and competing priorities. with experience of providing administrative and coordination support to different projects at the same time and strong common sense to guide your work. 
• a confident communicator, with a positive outlook, who works well with others and is organised, calm and tenacious to get things done.
• able to work sensitively and effectively with a diverse range of external partners that support people with different vulnerabilities,
• understanding of the challenges facing both the beneficiaries of our work as well as the individual organisations and charities.

In exchange, we offer flexible working primarily by remote within a small and friendly team, the opportunity to visit projects and schools as well as attend consortium meetings, and an organisational commitment to supporting a good work/life balance. We also offer training and support to enable you to be successful in your role and your career. 

This is a fantastic opportunity to be part of a small, collaborative charity working with a passionate and dedicated team. If you are excited by this opportunity and have the relevant skills and experience to apply, we would be delighted to hear from you.

Our General Advice Team covers a range of different projects, giving advice over the phone, virtually, face-to-face or in outreach locations. The post holder will need to be self-motivated, organised and flexible, delivering generalist level advice and information.

The role involves advising on all areas of general advice, assisting with the completion of paper and digital forms and making referrals to internal or external services. The post holder will need to be digitally aware and be able to record all client contact and outcomes as well as make referrals electronically.

Requirements

Desirable

1. One years’ experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.

Essential

2. Good IT knowledge with an ability to support delivery of advice

3. Ability to support and encourage others in using online systems and resources to enable them to self-help.

4. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, over the phone, virtually, face-to-face or in outreach locations.

5. Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.

6. Understanding of barriers individuals have to accessing CAL’s services.

7. A good, up to date, understanding of equality and diversity and its application to the provision of advice.

8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

9. Effective oral and written communication skills.

10. Ability and willingness to work both on own initiative and as part of a team.

11. Willingness to learn and develop skills and be flexible with service delivery.

12. Understanding of the issues affecting society and their implications for clients and service provision.

13. Ability to assist with research and campaigns works by providing information about clients’ circumstances.

Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

How to Apply

For more information and to apply, please click on the Apply button.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

• 27 days annual leave plus bank holidays

• Hybrid Working Scheme

• Interest free travel loans

• Employee Assistance Programme

• Pension Scheme

• Cycle to Work Scheme

• Lifestyles Gym Membership (20% corporate discount)

• Enhanced maternity, paternity and adoption leave pay

Prospectus is delighted to be partnering with the Commonwealth Telecommunications Organisation (CTO) on their search for an Administration Officer to be responsible for effective administrative support to the Office of the Secretary General (OSG). The post is offered as a full-time 4 years fixed-term contract with the possibility to be extended. The role is hybrid (4 days a week in the office, 1 day working from home).

The Commonwealth Telecommunications Organisation is the oldest and largest Commonwealth membership organisation in the field of information and communication technologies. Today, the CTO plays an integral role in providing 21st century thinking, knowledge, understanding and leadership to its members, helping them to shape their digital futures. They are fully involved in the development and use of digital ICT for social and economic development and are at the forefront of the ICT revolution in order to deliver significant benefits to its members.

Reporting to the Manager OSG, the Administration Officer performs an important supporting role combining various logistics and operational support functions that ensure the CTO’s internal operations are efficient. These support functions include general administration, record and document management, procurement and inventory management, facilities coordination, travel arrangements, and event logistics. The Administration Officer will also work closely with the IT Administrator to build a CTO internal administration database that includes relevant data.

We are looking for an experienced administrator with meticulous attention to detail, impeccable oral and written communication skills, and excellent organisation skills. To be successful, you will have experience in database management, minute taking and, travel and hotel booking. The post holder needs to have strong IT and database skills, as well as experience in mail merge. An exposure to event management is an asset.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a phone call to brief you on the role.

We are looking for a Cinema Manager to build and run our brand new service at Alder Hey Children’s Hospital. MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. 

MediCinema Manager (Band 3) 

Reports to: National Cinema Manager

Manages: Deputy Manager (in due course), nurses and volunteers

Location: Alder Hey Children’s Hospital, Liverpool

Terms: 35 hours per week (5 days)

Salary: £34,749

Benefits: 27 days annual leave, plus bank holiday equivalent, + 5% employer pension contribution

About MediCinema

MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.

Our purpose-built in-hospital cinemas are designed to accommodate patients in hospital beds and wheelchairs, on drips or with monitors. Patients are looked after by trained volunteers who accompany them to and from the cinemas, and by two nurses who are present at each inpatient screening. In addition to our regular inpatient screenings, in 2023 we introduced new Tailored Screenings for specific patient communities, working closely with the patients and clinical teams to co-design experiences that meet the specific needs of each group. We also routinely hold personal screenings for patients who are unable to mix with other patients, are receiving palliative care or are in other sensitive situations. Through our long-standing strategic partnership with Disney, we also design and provide activities on wards and in the MediCinemas as part of our ‘Moments that Matter’ (MTM) programme.

Our cinema-based health programmes make a real impact during challenging times, shown by our regular feedback surveys from attendees.

· 99% agree MediCinema makes a positive difference to their hospital experience

· 93% agree MediCinema reduces stress and anxiety

· 90% agree MediCinema supports mental health and helps people cope

· 88% agree MediCinema helps support recovery

· 55% agree MediCinema helps to reduce pain

MediCinema provides a warm, welcoming and safe place that enables patients to escape the ward and have much needed breathing space - to have quality time together with loved ones, connect with the wider world, and forget their pain. From all our impact evaluation and with over 24 years’ experience, we know this equips people with the tools to navigate the stress and difficulties that come with illness, to create positive memories, positive healthcare experiences, and to help build resilience.

Alder Hey Children’s Charity

We are working in partnership with Alder Hey Children’s Charity to bring a brand new MediCinema to Alder Hey Children’s Hospital in 2024. The Alder Hey Cinema Manager will be an employee of MediCinema, but the role will be funded by Alder Hey Children’s Charity.

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families they care for every year.

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of their amazing young patients. This includes the funding of specialist medical equipment to ensure brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety for young patients. They also fund a range of programmes and special projects such as ward musicians, their on-site magician and the play specialists they have on every ward.

The Role

We are looking for a Cinema Manager to build and run our brand new service at Alder Hey Children’s Hospital.

The post-holder will build their team of nurses and volunteers and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.

We will run four regular inpatient screenings each week – exact times and dates to be agreed with all stakeholders, but will include evenings and weekends. There will also be a programme of additional Tailored and Personal screenings on top of these four regular inpatient screenings.

The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.

Main Tasks and Responsibilities

The role of the Cinema Manager is essential to ensure the effective delivery of our service. Based at Alder Hey Children’s Hospital the role is responsible for all operational aspects of the service. This includes ensuring screenings happen on schedule and as planned, recruiting and managing volunteers and nurses, and developing links with hospital staff to ensure the service is widely advertised and utilised.

The position would be part of the larger cinema managers team (all of whom operate remotely at various hospital sites) and report to the National Cinema Manager who is based in our central office in London. This position would suit someone who is self-motivated, wants a varied and interesting role and has an interest in film, healthcare and helping to improve people’s wellbeing.

Service Delivery

• Deliver a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings so the role requires regular evening working.
• Be responsible for:
  • Marketing the service throughout the hospital, organising collecting and returning patients, and for safety and care in the cinema itself.
  • Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
  • Preparing and operating the digital projection equipment for the screening, ensuring that films are screened to the highest technical standards at all times. Training and ongoing technical support will be provided for this.
  • Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly and that, where appropriate, consent forms are obtained for photographic or filmed records.
  • Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
  • Keeping accurate monitoring and operational records, including contacts and database updating as required
• Collate, analyse and report back on agreed metrics and KPI’s
• Support with arranging and running any special events and special screenings
• When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with particular hospital departments and patient groups.
• Manage the local roll out of any new type of screenings we embark on, such as our Applied Screening initiative.
• Support the delivery of our complementary bedside services, such as our Disney ‘Moments that Matter’ work.

Nurse & Volunteer Management

• Build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include managing recruitment and creating monthly rotas.

Marketing and Relationship Management

• Be proactive in marketing the service within the hospital, and building key relationships with hospital staff and our partner Alder Hey Children’s Charity.
• Develop and manage effective partnerships throughout the hospital and community.
• Represent the organisation effectively and compellingly at all times.
• Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include supporter events, live performance and other relevant activities.

Administration and other duties

• Provide holiday or emergency screening cover when required.
• Manage the collection, loading and returning of films.
• Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events.
• Contribute to the strategic development of the MediCinema at Alder Hey, operations and MediCinema as a wider organisation
• Communicate effectively with all team members, ensuring an inclusive and whole organisation approach

• Undertake other tasks, projects and duties as reasonably required.

MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.

The Person

We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities: 

• Strong organisational skills with a good attention to detail.
• A proactive, resourceful, problem-solving approach.
• An ability to work both on their own and as part of a team.
• Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
• Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people, from children, family members, volunteers and centre staff.
• Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
• Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
• Interest in healthcare, wellbeing and/or film & cinema.
• A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.

Please note the role will require an Enhanced DBS check, which we will arrange.

How to Apply

If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you.

Applications should be your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4).

Please note applications will be anonymised.

Closing date for applications: Midday, 8th July 2024

Interviews: w/c 15th July 2024

MediCinema are an equal opportunities employer and an accredited Living Wage Foundation employer. If you require any adjustments in the interview process please let us know.